5 Helpful Tips forTexting Customers

PRESENTED BY IVR TECHNOLOGY GROUP

www. i v r techg roup .com

AVOID ABBREVIATIONS

AVOID

ABBREVIATIONS

ACRONYMS OR ABBREVIATIONS MAY COME ACROSS ASUNPROFESSIONAL TO YOUR CUSTOMERS.

THINK ABOUT HOW WELL IT WOULD GO IF YOU SAID A WORDOR PHRASE TO THE INTENDED RECEIVER OUT LOUD?

AVOID SARCASM

AVOID SARCASM

93% OF COMMUNICATION IS NON-VERBAL. SO IF YOU TRY TOUSE SARCASM, THERE IS A GOOD CHANCE IT MAY BEMISINTERPRETED.

HOLD THE SPAM

HOLD THE SPAM

FCC REGULATIONS STATE THAT IT'S ILLEGAL TO SENDUNSOLICITED TEXT MESSAGES FROM AN AUTODIALER

UNLESS THE SENDER GETS YOUR PERMISSION FIRST,

DON'T USE TEXT MESSAGES FOR COMMERCIAL PURPOSES

IDENTIFY YOURSELF

IDENTIFY YOURSELF

WHEN SENDING OUT A MASS BROADCAST TO YOURCUSTOMERS, YOU NEED TO IDENTIFY WHO YOU ARE.

THIS CAN BE ACCOMPLISHED WITH A SIGNATURE ORAT THE BEGINNING OF YOUR MESSAGE.

DOUBLE CHECK BEFORE YOU SEND

DOUBLE CHECK

BEFORE YOU SEND

AS GREAT AS AUTO CORRECT IS,

SOMETIMES IT CAN CAUSE A FEW HEADACHES.

SLOW DOWN AND REVIEW THE MESSAGEABOUT TO BE BROADCAST.

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