5 benefits of nps program you may be missing out on
TRANSCRIPT
Introduction 5 Benefits
Setting up a robust NPS process can help with
- product management
- customer communications
- reducing churn
- and even finding investment
In this post we dive into five benefits of NPS that you might
not be taking advantage of
Find Product Market Fit
How do you know when yoursquove found it A good NPS score is
the perfect indicator
Why do your Promoters love you If itrsquos because your product
makes their life better yoursquore on your way to product market
fit
Double down on whatrsquos already working well in order to
attract even more of your perfect customers
Read more about analyzing your NPS scores in this blog post
Personalize Relationships with Your
Customers
You canrsquot treat every customer the same Measuring NPS
will help tailor your marketing and communications to each
user so you can be sure they land on the mark
Personalize Relationships with Your
Customers
Your Promoters Those that answered 9 or 10 on their last
NPS survey are usually willing to help you out Why not get
even better acquainted with these power users
Your customers whorsquove responded with a 6 or lower give
them a little extra love
- a priority queue for support tickets
- proactive calls offering additional coaching
- a free trial of some new features
They are at the highest risk of churn so time spent
nurturing them will pay off in your MRR figures
Predict Future Growth
Each response on an NPS survey indicates a risk of churn or
expansion in the future
- higher risk of canceling or downgrading score 4 or lower
- lower risk 8
If we assign a risk percentage to each number we can
actually predict the impact on future growth and churn
Predict Future Growth
Experience shows that about 50 of detractors will churn
in the next 90 days and 40 of passives will churn in the
next 180 days
The good news is that yoursquore now able to target those
customers based specifically on their risk of churning
Ben Dansie on Twitter
Bonus You can also track how many customers your
Promoters refer By moving more customers into the 9-10
range yoursquoll see a bump in referrals
Reduce Churn
Detractors are closer to Promoters than they are to Passives
Surprising Because Detractors have feelings towards your
brand they are more invested in making it work Fixing their
concerns will earn their loyalty
You also have the silent majority ndash 60 ndashof customers who
havenrsquot replied to a survey But they likely have similar
concerns to those customers who have responded
Reduce Churn
Analyzing the bigger picture will show you where small
changes can bring the most significant results
- a persistent bug that is dragging down your score
- a missing feature would convert some of those passives to
promoters
Besides responding on an individual level analyzing your
overall results will help you bring down churn holistically and
dramatically
Get Better Investment Deals
Some investors place such high importance on NPS that they
will even provide a better investment deal for companies with
a proven good NPS score Jason Lemkin the investor at
SaaStr recently tweeted that he would invest at the same rate
in companies with good NPS score (well over 40) compared
to companies with a higher MRR
Get Better Investment Deals
Focusing on acquiring the right customers means that your
current MRR is at a lesser risk of churn
Phillip Klien General Manager of Uber agrees ldquoMany
private equity firms amp venture capitalists will insist on
performing a Net Promoter Score survey with your customers
before they invest in your businessrdquo he explains stating that
Sequoia Capital a leading SaaS investor has all of their
investments use NPS to gauge potential growth
For example Zoom a SaaStr investment currently has an NPS
of 68 which is extraordinarily high
Unexpected Benefits of Striving for
Good NPS Score
Embracing an NPS program across the organization will help
focus every employee on the end goal ndash a product that
customers love to use and talk about
When you start creating a common goal yoursquoll see benefits
pop up in all sorts of unexpected places From the way
engineering conversations happen to having more aligned
hiring priorities being an NPS driven company will change the
way you work
Give us a shout
Explore the most advanced world of customer satisfaction
survey tools 128161
Give us a shout wersquod love to chat about your needs 128075
Read more here
We pick companies because of their products
but we often leave them because of
theirs service failures
Matthew Dixon Nick Toman Rick Delisi
THE EFFORTLESS EXPERIENCE
ldquo
rdquo
nice_reply
Katariacutena Kasalovaacute
katarinanicereplycom
Support
contactnicereplycom
wwwnicereplycom
Find Product Market Fit
How do you know when yoursquove found it A good NPS score is
the perfect indicator
Why do your Promoters love you If itrsquos because your product
makes their life better yoursquore on your way to product market
fit
Double down on whatrsquos already working well in order to
attract even more of your perfect customers
Read more about analyzing your NPS scores in this blog post
Personalize Relationships with Your
Customers
You canrsquot treat every customer the same Measuring NPS
will help tailor your marketing and communications to each
user so you can be sure they land on the mark
Personalize Relationships with Your
Customers
Your Promoters Those that answered 9 or 10 on their last
NPS survey are usually willing to help you out Why not get
even better acquainted with these power users
Your customers whorsquove responded with a 6 or lower give
them a little extra love
- a priority queue for support tickets
- proactive calls offering additional coaching
- a free trial of some new features
They are at the highest risk of churn so time spent
nurturing them will pay off in your MRR figures
Predict Future Growth
Each response on an NPS survey indicates a risk of churn or
expansion in the future
- higher risk of canceling or downgrading score 4 or lower
- lower risk 8
If we assign a risk percentage to each number we can
actually predict the impact on future growth and churn
Predict Future Growth
Experience shows that about 50 of detractors will churn
in the next 90 days and 40 of passives will churn in the
next 180 days
The good news is that yoursquore now able to target those
customers based specifically on their risk of churning
Ben Dansie on Twitter
Bonus You can also track how many customers your
Promoters refer By moving more customers into the 9-10
range yoursquoll see a bump in referrals
Reduce Churn
Detractors are closer to Promoters than they are to Passives
Surprising Because Detractors have feelings towards your
brand they are more invested in making it work Fixing their
concerns will earn their loyalty
You also have the silent majority ndash 60 ndashof customers who
havenrsquot replied to a survey But they likely have similar
concerns to those customers who have responded
Reduce Churn
Analyzing the bigger picture will show you where small
changes can bring the most significant results
- a persistent bug that is dragging down your score
- a missing feature would convert some of those passives to
promoters
Besides responding on an individual level analyzing your
overall results will help you bring down churn holistically and
dramatically
Get Better Investment Deals
Some investors place such high importance on NPS that they
will even provide a better investment deal for companies with
a proven good NPS score Jason Lemkin the investor at
SaaStr recently tweeted that he would invest at the same rate
in companies with good NPS score (well over 40) compared
to companies with a higher MRR
Get Better Investment Deals
Focusing on acquiring the right customers means that your
current MRR is at a lesser risk of churn
Phillip Klien General Manager of Uber agrees ldquoMany
private equity firms amp venture capitalists will insist on
performing a Net Promoter Score survey with your customers
before they invest in your businessrdquo he explains stating that
Sequoia Capital a leading SaaS investor has all of their
investments use NPS to gauge potential growth
For example Zoom a SaaStr investment currently has an NPS
of 68 which is extraordinarily high
Unexpected Benefits of Striving for
Good NPS Score
Embracing an NPS program across the organization will help
focus every employee on the end goal ndash a product that
customers love to use and talk about
When you start creating a common goal yoursquoll see benefits
pop up in all sorts of unexpected places From the way
engineering conversations happen to having more aligned
hiring priorities being an NPS driven company will change the
way you work
Give us a shout
Explore the most advanced world of customer satisfaction
survey tools 128161
Give us a shout wersquod love to chat about your needs 128075
Read more here
We pick companies because of their products
but we often leave them because of
theirs service failures
Matthew Dixon Nick Toman Rick Delisi
THE EFFORTLESS EXPERIENCE
ldquo
rdquo
nice_reply
Katariacutena Kasalovaacute
katarinanicereplycom
Support
contactnicereplycom
wwwnicereplycom
Personalize Relationships with Your
Customers
You canrsquot treat every customer the same Measuring NPS
will help tailor your marketing and communications to each
user so you can be sure they land on the mark
Personalize Relationships with Your
Customers
Your Promoters Those that answered 9 or 10 on their last
NPS survey are usually willing to help you out Why not get
even better acquainted with these power users
Your customers whorsquove responded with a 6 or lower give
them a little extra love
- a priority queue for support tickets
- proactive calls offering additional coaching
- a free trial of some new features
They are at the highest risk of churn so time spent
nurturing them will pay off in your MRR figures
Predict Future Growth
Each response on an NPS survey indicates a risk of churn or
expansion in the future
- higher risk of canceling or downgrading score 4 or lower
- lower risk 8
If we assign a risk percentage to each number we can
actually predict the impact on future growth and churn
Predict Future Growth
Experience shows that about 50 of detractors will churn
in the next 90 days and 40 of passives will churn in the
next 180 days
The good news is that yoursquore now able to target those
customers based specifically on their risk of churning
Ben Dansie on Twitter
Bonus You can also track how many customers your
Promoters refer By moving more customers into the 9-10
range yoursquoll see a bump in referrals
Reduce Churn
Detractors are closer to Promoters than they are to Passives
Surprising Because Detractors have feelings towards your
brand they are more invested in making it work Fixing their
concerns will earn their loyalty
You also have the silent majority ndash 60 ndashof customers who
havenrsquot replied to a survey But they likely have similar
concerns to those customers who have responded
Reduce Churn
Analyzing the bigger picture will show you where small
changes can bring the most significant results
- a persistent bug that is dragging down your score
- a missing feature would convert some of those passives to
promoters
Besides responding on an individual level analyzing your
overall results will help you bring down churn holistically and
dramatically
Get Better Investment Deals
Some investors place such high importance on NPS that they
will even provide a better investment deal for companies with
a proven good NPS score Jason Lemkin the investor at
SaaStr recently tweeted that he would invest at the same rate
in companies with good NPS score (well over 40) compared
to companies with a higher MRR
Get Better Investment Deals
Focusing on acquiring the right customers means that your
current MRR is at a lesser risk of churn
Phillip Klien General Manager of Uber agrees ldquoMany
private equity firms amp venture capitalists will insist on
performing a Net Promoter Score survey with your customers
before they invest in your businessrdquo he explains stating that
Sequoia Capital a leading SaaS investor has all of their
investments use NPS to gauge potential growth
For example Zoom a SaaStr investment currently has an NPS
of 68 which is extraordinarily high
Unexpected Benefits of Striving for
Good NPS Score
Embracing an NPS program across the organization will help
focus every employee on the end goal ndash a product that
customers love to use and talk about
When you start creating a common goal yoursquoll see benefits
pop up in all sorts of unexpected places From the way
engineering conversations happen to having more aligned
hiring priorities being an NPS driven company will change the
way you work
Give us a shout
Explore the most advanced world of customer satisfaction
survey tools 128161
Give us a shout wersquod love to chat about your needs 128075
Read more here
We pick companies because of their products
but we often leave them because of
theirs service failures
Matthew Dixon Nick Toman Rick Delisi
THE EFFORTLESS EXPERIENCE
ldquo
rdquo
nice_reply
Katariacutena Kasalovaacute
katarinanicereplycom
Support
contactnicereplycom
wwwnicereplycom
Personalize Relationships with Your
Customers
Your Promoters Those that answered 9 or 10 on their last
NPS survey are usually willing to help you out Why not get
even better acquainted with these power users
Your customers whorsquove responded with a 6 or lower give
them a little extra love
- a priority queue for support tickets
- proactive calls offering additional coaching
- a free trial of some new features
They are at the highest risk of churn so time spent
nurturing them will pay off in your MRR figures
Predict Future Growth
Each response on an NPS survey indicates a risk of churn or
expansion in the future
- higher risk of canceling or downgrading score 4 or lower
- lower risk 8
If we assign a risk percentage to each number we can
actually predict the impact on future growth and churn
Predict Future Growth
Experience shows that about 50 of detractors will churn
in the next 90 days and 40 of passives will churn in the
next 180 days
The good news is that yoursquore now able to target those
customers based specifically on their risk of churning
Ben Dansie on Twitter
Bonus You can also track how many customers your
Promoters refer By moving more customers into the 9-10
range yoursquoll see a bump in referrals
Reduce Churn
Detractors are closer to Promoters than they are to Passives
Surprising Because Detractors have feelings towards your
brand they are more invested in making it work Fixing their
concerns will earn their loyalty
You also have the silent majority ndash 60 ndashof customers who
havenrsquot replied to a survey But they likely have similar
concerns to those customers who have responded
Reduce Churn
Analyzing the bigger picture will show you where small
changes can bring the most significant results
- a persistent bug that is dragging down your score
- a missing feature would convert some of those passives to
promoters
Besides responding on an individual level analyzing your
overall results will help you bring down churn holistically and
dramatically
Get Better Investment Deals
Some investors place such high importance on NPS that they
will even provide a better investment deal for companies with
a proven good NPS score Jason Lemkin the investor at
SaaStr recently tweeted that he would invest at the same rate
in companies with good NPS score (well over 40) compared
to companies with a higher MRR
Get Better Investment Deals
Focusing on acquiring the right customers means that your
current MRR is at a lesser risk of churn
Phillip Klien General Manager of Uber agrees ldquoMany
private equity firms amp venture capitalists will insist on
performing a Net Promoter Score survey with your customers
before they invest in your businessrdquo he explains stating that
Sequoia Capital a leading SaaS investor has all of their
investments use NPS to gauge potential growth
For example Zoom a SaaStr investment currently has an NPS
of 68 which is extraordinarily high
Unexpected Benefits of Striving for
Good NPS Score
Embracing an NPS program across the organization will help
focus every employee on the end goal ndash a product that
customers love to use and talk about
When you start creating a common goal yoursquoll see benefits
pop up in all sorts of unexpected places From the way
engineering conversations happen to having more aligned
hiring priorities being an NPS driven company will change the
way you work
Give us a shout
Explore the most advanced world of customer satisfaction
survey tools 128161
Give us a shout wersquod love to chat about your needs 128075
Read more here
We pick companies because of their products
but we often leave them because of
theirs service failures
Matthew Dixon Nick Toman Rick Delisi
THE EFFORTLESS EXPERIENCE
ldquo
rdquo
nice_reply
Katariacutena Kasalovaacute
katarinanicereplycom
Support
contactnicereplycom
wwwnicereplycom
Predict Future Growth
Each response on an NPS survey indicates a risk of churn or
expansion in the future
- higher risk of canceling or downgrading score 4 or lower
- lower risk 8
If we assign a risk percentage to each number we can
actually predict the impact on future growth and churn
Predict Future Growth
Experience shows that about 50 of detractors will churn
in the next 90 days and 40 of passives will churn in the
next 180 days
The good news is that yoursquore now able to target those
customers based specifically on their risk of churning
Ben Dansie on Twitter
Bonus You can also track how many customers your
Promoters refer By moving more customers into the 9-10
range yoursquoll see a bump in referrals
Reduce Churn
Detractors are closer to Promoters than they are to Passives
Surprising Because Detractors have feelings towards your
brand they are more invested in making it work Fixing their
concerns will earn their loyalty
You also have the silent majority ndash 60 ndashof customers who
havenrsquot replied to a survey But they likely have similar
concerns to those customers who have responded
Reduce Churn
Analyzing the bigger picture will show you where small
changes can bring the most significant results
- a persistent bug that is dragging down your score
- a missing feature would convert some of those passives to
promoters
Besides responding on an individual level analyzing your
overall results will help you bring down churn holistically and
dramatically
Get Better Investment Deals
Some investors place such high importance on NPS that they
will even provide a better investment deal for companies with
a proven good NPS score Jason Lemkin the investor at
SaaStr recently tweeted that he would invest at the same rate
in companies with good NPS score (well over 40) compared
to companies with a higher MRR
Get Better Investment Deals
Focusing on acquiring the right customers means that your
current MRR is at a lesser risk of churn
Phillip Klien General Manager of Uber agrees ldquoMany
private equity firms amp venture capitalists will insist on
performing a Net Promoter Score survey with your customers
before they invest in your businessrdquo he explains stating that
Sequoia Capital a leading SaaS investor has all of their
investments use NPS to gauge potential growth
For example Zoom a SaaStr investment currently has an NPS
of 68 which is extraordinarily high
Unexpected Benefits of Striving for
Good NPS Score
Embracing an NPS program across the organization will help
focus every employee on the end goal ndash a product that
customers love to use and talk about
When you start creating a common goal yoursquoll see benefits
pop up in all sorts of unexpected places From the way
engineering conversations happen to having more aligned
hiring priorities being an NPS driven company will change the
way you work
Give us a shout
Explore the most advanced world of customer satisfaction
survey tools 128161
Give us a shout wersquod love to chat about your needs 128075
Read more here
We pick companies because of their products
but we often leave them because of
theirs service failures
Matthew Dixon Nick Toman Rick Delisi
THE EFFORTLESS EXPERIENCE
ldquo
rdquo
nice_reply
Katariacutena Kasalovaacute
katarinanicereplycom
Support
contactnicereplycom
wwwnicereplycom
Predict Future Growth
Experience shows that about 50 of detractors will churn
in the next 90 days and 40 of passives will churn in the
next 180 days
The good news is that yoursquore now able to target those
customers based specifically on their risk of churning
Ben Dansie on Twitter
Bonus You can also track how many customers your
Promoters refer By moving more customers into the 9-10
range yoursquoll see a bump in referrals
Reduce Churn
Detractors are closer to Promoters than they are to Passives
Surprising Because Detractors have feelings towards your
brand they are more invested in making it work Fixing their
concerns will earn their loyalty
You also have the silent majority ndash 60 ndashof customers who
havenrsquot replied to a survey But they likely have similar
concerns to those customers who have responded
Reduce Churn
Analyzing the bigger picture will show you where small
changes can bring the most significant results
- a persistent bug that is dragging down your score
- a missing feature would convert some of those passives to
promoters
Besides responding on an individual level analyzing your
overall results will help you bring down churn holistically and
dramatically
Get Better Investment Deals
Some investors place such high importance on NPS that they
will even provide a better investment deal for companies with
a proven good NPS score Jason Lemkin the investor at
SaaStr recently tweeted that he would invest at the same rate
in companies with good NPS score (well over 40) compared
to companies with a higher MRR
Get Better Investment Deals
Focusing on acquiring the right customers means that your
current MRR is at a lesser risk of churn
Phillip Klien General Manager of Uber agrees ldquoMany
private equity firms amp venture capitalists will insist on
performing a Net Promoter Score survey with your customers
before they invest in your businessrdquo he explains stating that
Sequoia Capital a leading SaaS investor has all of their
investments use NPS to gauge potential growth
For example Zoom a SaaStr investment currently has an NPS
of 68 which is extraordinarily high
Unexpected Benefits of Striving for
Good NPS Score
Embracing an NPS program across the organization will help
focus every employee on the end goal ndash a product that
customers love to use and talk about
When you start creating a common goal yoursquoll see benefits
pop up in all sorts of unexpected places From the way
engineering conversations happen to having more aligned
hiring priorities being an NPS driven company will change the
way you work
Give us a shout
Explore the most advanced world of customer satisfaction
survey tools 128161
Give us a shout wersquod love to chat about your needs 128075
Read more here
We pick companies because of their products
but we often leave them because of
theirs service failures
Matthew Dixon Nick Toman Rick Delisi
THE EFFORTLESS EXPERIENCE
ldquo
rdquo
nice_reply
Katariacutena Kasalovaacute
katarinanicereplycom
Support
contactnicereplycom
wwwnicereplycom
Reduce Churn
Detractors are closer to Promoters than they are to Passives
Surprising Because Detractors have feelings towards your
brand they are more invested in making it work Fixing their
concerns will earn their loyalty
You also have the silent majority ndash 60 ndashof customers who
havenrsquot replied to a survey But they likely have similar
concerns to those customers who have responded
Reduce Churn
Analyzing the bigger picture will show you where small
changes can bring the most significant results
- a persistent bug that is dragging down your score
- a missing feature would convert some of those passives to
promoters
Besides responding on an individual level analyzing your
overall results will help you bring down churn holistically and
dramatically
Get Better Investment Deals
Some investors place such high importance on NPS that they
will even provide a better investment deal for companies with
a proven good NPS score Jason Lemkin the investor at
SaaStr recently tweeted that he would invest at the same rate
in companies with good NPS score (well over 40) compared
to companies with a higher MRR
Get Better Investment Deals
Focusing on acquiring the right customers means that your
current MRR is at a lesser risk of churn
Phillip Klien General Manager of Uber agrees ldquoMany
private equity firms amp venture capitalists will insist on
performing a Net Promoter Score survey with your customers
before they invest in your businessrdquo he explains stating that
Sequoia Capital a leading SaaS investor has all of their
investments use NPS to gauge potential growth
For example Zoom a SaaStr investment currently has an NPS
of 68 which is extraordinarily high
Unexpected Benefits of Striving for
Good NPS Score
Embracing an NPS program across the organization will help
focus every employee on the end goal ndash a product that
customers love to use and talk about
When you start creating a common goal yoursquoll see benefits
pop up in all sorts of unexpected places From the way
engineering conversations happen to having more aligned
hiring priorities being an NPS driven company will change the
way you work
Give us a shout
Explore the most advanced world of customer satisfaction
survey tools 128161
Give us a shout wersquod love to chat about your needs 128075
Read more here
We pick companies because of their products
but we often leave them because of
theirs service failures
Matthew Dixon Nick Toman Rick Delisi
THE EFFORTLESS EXPERIENCE
ldquo
rdquo
nice_reply
Katariacutena Kasalovaacute
katarinanicereplycom
Support
contactnicereplycom
wwwnicereplycom
Reduce Churn
Analyzing the bigger picture will show you where small
changes can bring the most significant results
- a persistent bug that is dragging down your score
- a missing feature would convert some of those passives to
promoters
Besides responding on an individual level analyzing your
overall results will help you bring down churn holistically and
dramatically
Get Better Investment Deals
Some investors place such high importance on NPS that they
will even provide a better investment deal for companies with
a proven good NPS score Jason Lemkin the investor at
SaaStr recently tweeted that he would invest at the same rate
in companies with good NPS score (well over 40) compared
to companies with a higher MRR
Get Better Investment Deals
Focusing on acquiring the right customers means that your
current MRR is at a lesser risk of churn
Phillip Klien General Manager of Uber agrees ldquoMany
private equity firms amp venture capitalists will insist on
performing a Net Promoter Score survey with your customers
before they invest in your businessrdquo he explains stating that
Sequoia Capital a leading SaaS investor has all of their
investments use NPS to gauge potential growth
For example Zoom a SaaStr investment currently has an NPS
of 68 which is extraordinarily high
Unexpected Benefits of Striving for
Good NPS Score
Embracing an NPS program across the organization will help
focus every employee on the end goal ndash a product that
customers love to use and talk about
When you start creating a common goal yoursquoll see benefits
pop up in all sorts of unexpected places From the way
engineering conversations happen to having more aligned
hiring priorities being an NPS driven company will change the
way you work
Give us a shout
Explore the most advanced world of customer satisfaction
survey tools 128161
Give us a shout wersquod love to chat about your needs 128075
Read more here
We pick companies because of their products
but we often leave them because of
theirs service failures
Matthew Dixon Nick Toman Rick Delisi
THE EFFORTLESS EXPERIENCE
ldquo
rdquo
nice_reply
Katariacutena Kasalovaacute
katarinanicereplycom
Support
contactnicereplycom
wwwnicereplycom
Get Better Investment Deals
Some investors place such high importance on NPS that they
will even provide a better investment deal for companies with
a proven good NPS score Jason Lemkin the investor at
SaaStr recently tweeted that he would invest at the same rate
in companies with good NPS score (well over 40) compared
to companies with a higher MRR
Get Better Investment Deals
Focusing on acquiring the right customers means that your
current MRR is at a lesser risk of churn
Phillip Klien General Manager of Uber agrees ldquoMany
private equity firms amp venture capitalists will insist on
performing a Net Promoter Score survey with your customers
before they invest in your businessrdquo he explains stating that
Sequoia Capital a leading SaaS investor has all of their
investments use NPS to gauge potential growth
For example Zoom a SaaStr investment currently has an NPS
of 68 which is extraordinarily high
Unexpected Benefits of Striving for
Good NPS Score
Embracing an NPS program across the organization will help
focus every employee on the end goal ndash a product that
customers love to use and talk about
When you start creating a common goal yoursquoll see benefits
pop up in all sorts of unexpected places From the way
engineering conversations happen to having more aligned
hiring priorities being an NPS driven company will change the
way you work
Give us a shout
Explore the most advanced world of customer satisfaction
survey tools 128161
Give us a shout wersquod love to chat about your needs 128075
Read more here
We pick companies because of their products
but we often leave them because of
theirs service failures
Matthew Dixon Nick Toman Rick Delisi
THE EFFORTLESS EXPERIENCE
ldquo
rdquo
nice_reply
Katariacutena Kasalovaacute
katarinanicereplycom
Support
contactnicereplycom
wwwnicereplycom
Get Better Investment Deals
Focusing on acquiring the right customers means that your
current MRR is at a lesser risk of churn
Phillip Klien General Manager of Uber agrees ldquoMany
private equity firms amp venture capitalists will insist on
performing a Net Promoter Score survey with your customers
before they invest in your businessrdquo he explains stating that
Sequoia Capital a leading SaaS investor has all of their
investments use NPS to gauge potential growth
For example Zoom a SaaStr investment currently has an NPS
of 68 which is extraordinarily high
Unexpected Benefits of Striving for
Good NPS Score
Embracing an NPS program across the organization will help
focus every employee on the end goal ndash a product that
customers love to use and talk about
When you start creating a common goal yoursquoll see benefits
pop up in all sorts of unexpected places From the way
engineering conversations happen to having more aligned
hiring priorities being an NPS driven company will change the
way you work
Give us a shout
Explore the most advanced world of customer satisfaction
survey tools 128161
Give us a shout wersquod love to chat about your needs 128075
Read more here
We pick companies because of their products
but we often leave them because of
theirs service failures
Matthew Dixon Nick Toman Rick Delisi
THE EFFORTLESS EXPERIENCE
ldquo
rdquo
nice_reply
Katariacutena Kasalovaacute
katarinanicereplycom
Support
contactnicereplycom
wwwnicereplycom
Unexpected Benefits of Striving for
Good NPS Score
Embracing an NPS program across the organization will help
focus every employee on the end goal ndash a product that
customers love to use and talk about
When you start creating a common goal yoursquoll see benefits
pop up in all sorts of unexpected places From the way
engineering conversations happen to having more aligned
hiring priorities being an NPS driven company will change the
way you work
Give us a shout
Explore the most advanced world of customer satisfaction
survey tools 128161
Give us a shout wersquod love to chat about your needs 128075
Read more here
We pick companies because of their products
but we often leave them because of
theirs service failures
Matthew Dixon Nick Toman Rick Delisi
THE EFFORTLESS EXPERIENCE
ldquo
rdquo
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Katariacutena Kasalovaacute
katarinanicereplycom
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Give us a shout wersquod love to chat about your needs 128075
Read more here
We pick companies because of their products
but we often leave them because of
theirs service failures
Matthew Dixon Nick Toman Rick Delisi
THE EFFORTLESS EXPERIENCE
ldquo
rdquo
nice_reply
Katariacutena Kasalovaacute
katarinanicereplycom
Support
contactnicereplycom
wwwnicereplycom
We pick companies because of their products
but we often leave them because of
theirs service failures
Matthew Dixon Nick Toman Rick Delisi
THE EFFORTLESS EXPERIENCE
ldquo
rdquo
nice_reply
Katariacutena Kasalovaacute
katarinanicereplycom
Support
contactnicereplycom
wwwnicereplycom
nice_reply
Katariacutena Kasalovaacute
katarinanicereplycom
Support
contactnicereplycom
wwwnicereplycom