464 archaeological survey of india website test audit report

Website Test & Audit Report

ARCHAEOLOGICAL SURVEY OF INDIA

Official Website

12th June, 2014

STQC - IT Services STQC Directorate, Department of Electronics &Information Technology,

Ministry of Communications & Information Technology, Electronics Niketan, 6 CGO Complex, Lodi Road,

New Delhi – 110003.

STQC - IT Services WEBSITE/ PORTAL TEST & AUDIT REPORT

Test & Audit Report Number Date Page

STQC –IT Delhi/ Archeological Survey of India/ Website/TAR-01 12/06/2014 2 of 18

Note: STQC has not recived any formal request from the client to assess the Website. However the Website has been assessed and results are reported as per the decision taken in the workshop held in IT Centre, Bangalore on 26th & 27th August, 2013 to understand the issues involve and workout an action plan to meet the website testing project objectives.

1.0 Client Details: 1.1 Client Archaeological Survey of India (ASI)

1.2 Address

2.0 Details of the Website/ Portal Under Testing& Audit: 2.1 Website/ Portal Archaeological Survey of India official website

2.2 Release Date --

2.3 Website/ Portal URL

Test URL: http://asi.nic.in/

Website/ Portal URL: http://asi.nic.in/

2.4 Website/ Portal Description

It is the official website of Archaeological Survey of India.

2.5 Website/ Portal Developed By

--

2.6 Website/ Portal Documents

--

2.7 Website/ Portal Access

Website was accessed through internet.

3.0 Test & Audit Description: 3.1 Testing & Audit

Organization STQC IT - Delhi, STQC Directorate, Department of Electronics &Information Technology, Electronics Niketan, 6 CGO Complex, New Delhi – 110 003.

3.2 Test & Audit Objective(s)

The key aim of testing & audit was to assess the Website/ Portal against the GIGW requirements as per the Website documentation. The objectives were to determine: a) The extent to which applicable GIGW requirements have been

fulfilled (i.e., completely & correctly implemented). b) Verify compliance to the requirements of Social Media and Mobile

Governance Framework. c) The anomalies are timely identified & addressed. d) Rate the Website/ Portal for Quality Level & Compliance Status and

Certify the Fully Compliant Website/ Portal.

3.3 Scope of Testing& Audit

The scope of testing & audit covered Website/ Portal and related internal links & sites. Website/ Portal was evaluated for compliance to:

GIGW requirements

Social Media




Mobile Governance The scope excludes any software application.

3.4 Test & Audit Approach & Methodology

Following verification methods were used to check the compliance of GIGW, Social Media & Mobile Governance requirements/ checkpoints:

Inspection

Review

Testing

Audit The testing was conducted in Hosting environment.

3.5 Test Tools RPT

W3C Recommended Open Tools

3.6 Standards Guidelines for Indian Government Websites (GIGW), January 2009

Framework & Guidelines for Use of Social Media for Government Organizations, April 2012

Framework for Mobile Governance, Document No: FMG: 01, Version: 1.0, January, 2012

IEEE Std 829 for Software and System Test Documentation

IEEE Std 1028 for Software Reviews

3.7 Test Environment

The environment used for testing comprised of following hardware & software test configurations: The server side configurations were as actual.

Hardware Configurations (Client side)

System Model HP dx2280 MT(RA529AV) System Type X86-based PC Processor x86 Family 15 Model 6 Stepping 5 Genuine Intel ~2992 MHz RAM : 1GB HDD : 80 GB

Software Configurations (Client side)

OS Name : Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 Microsoft Office 2007 Acrobat Reader 9.0 Internet Explorer version 9.0.8112.16421 Google Chrome version 19.0.1084.56 Mozilla Firefox 3.5.14 IBM Rational Policy Tester Build 5.60.0.0 (Build 381), DB version 1074 , Rule version : 846 Web Developer Toolbar for IE & Mozilla Firefox as adds-on




3.8 Test & Audit Location

Testing was carried out from STQC IT, Delhi through remote access.

3.9 Test & Audit Team

Sr. No. Name Role 1. A.K. Upadhyaya Scientist ‘E’

2. Sanjeev Kumar Scientist ‘E’

3. Bhavesh Kandpal Tester

3.10 Period of Testing & Audit

01st June 2014 to 12th June 2014




4.0. Test & Audit Results: 4.1 Anomaly Summary:

Sr. No.

GIGW Clauses Anomalies

Major Medium Minor

None Total

1. Government of India Identifiers 01 00 00 00 01

2. Building Confidence 07 00 00 00 07

3. Scope of Content 05 01 01 00 07

4. Quality of Content 03 00 00 00 03

5. Design 04 01 00 00 05

6. Development 05 01 00 00 06

7. Website Hosting 00 00 00 00 00

8. Website Promotion 00 00 00 00 00

9. Website Management 00 00 00 00 00

Final Overall = 26 03 02 00 29

Detailed observations as per GIGW checklist are given at Annexure-A

Anomaly Classification: Anomaly Interpretation of Anomaly

Description Adverse Impact

None The GIGW requirement fully & comprehensively addressed. Requirement is Fully Achieved. No adverse impact

Minor The anomaly causes inconvenience or annoyance. Requirement is largely Achieved. No significant impact

Medium The impairment of critical system functions, though a workaround solution does exist. Requirement is Partially Achieved.

Significant impact

Major Requirement not implemented or the system crash/ unrecoverable data loss/ jeopardizes personnel/ impairment of critical functions & no workaround solution exists. Requirement is Not Achieved.

Serious impact

4.2 Key Observations: 1. Major policies are not available on the site. 2. Link to “National Portal” is not available. 3. Complete information and plugin to view file is not provided. On clicking some of the documents are downloaded automatically. 4. Website is not usable when script is turned off.

6.0 Approvals: Approved & Released by: STQC IT New Delhi




Annexure - A Sr. No.

GIGW Requirement/ Checkpoint Observations Anomaly (None/ Minor/

Medium/ Major)

1. Government of India Identifiers 1 2.1.1 - Association to Government is demonstrated by the use of Emblem/Logo, prominently displayed

on the homepage of the website. In compliance

--

2 2.1.2 - Ownership information is displayed on the homepage and on all important entry pages of the website.

In compliance

--

3 2.1.6 - Complete and self-explanatory title of the homepage (appearing on the top bar of the browser) is provided.

In compliance

--

4 2.2.1 - Website is registered under ''gov.in'' or ''nic.in'' domain. In compliance --

5 2.3.1 & 2.3.2 - Website provides a prominent link to the ''National Portal'' from the Home Page and Pages belonging to National Portal load in new browser window.

Not in compliance Major

2. Building Confidence 6 3.1.1 - Website has a Copyright Policy, prominently displayed on the homepage. Not in compliance

Not available Major

7 3.1.4 - Due permissions have been obtained for publishing any content protected by copyright. Audit is required to check the compliance TBD*

8 3.1.5 - Source of all documents, whether reproduced in part or full, is mentioned. In compliance --

9 3.2.1 - Website has a comprehensive Hyper Linking Policy. Not in compliance Not available

Major

10 3.2.5 - Clear indications are given when a link leads out to a non-government website. Not in compliance Major

11 3.2.8 & 4.3.4(c) - The mechanism is in place to check the accuracy of Hyperlinked Content. Audit is required to check the compliance TBD*

12 3.2.9 - Mechanism is in place to ensure that there are no ''broken links'' (internal as well as external) or ''Page not found'' errors.

Not in compliance Many broken links were found. Audit is required to check the compliance

Major

13 3.3.1 - Website has a comprehensive Terms & Conditions statement, linked from all important pages. Not in compliance Not available

Major

14 3.3.3 & 3.3.4 - Terms & Conditions statement disclaims responsibility of the content sourced /linked from a non-Government website and clearly indicates whether information available on the site can be used for legal purposes or not.

Not in compliance Not available

Major

15 3.4.2 - Website has a Privacy Policy linked from all the relevant pages. Not in compliance Not available

Major




Sr. No.


Medium/ Major) 16 3.4.4 - All electronic commerce transactions are handled through secure means. In Compliance

Not available --

3. Scope of Content - Primary Content

About us

17 4.2.1 - All information about the department, useful for the citizen and other stakeholders, is present in the "About Us" section and mechanism is in place to keep the information up to date.

In compliance Audit is required to check the compliance.

--

Schemes

18 4.2.3(b) - The complete title of the Scheme is reflected. In Compliance Note: Archaeological Survey of India has to decide whether they require schemes to be put on the site. If yes, then this point becomes ‘Not in Compliance’. Currently schemes are not available on site.

--

19 4.2.3(e) - Website provides a complete description of the scheme along with the procedure for obtaining the associated benefits.

In Compliance Please refer note at point number 18.

--

20 4.2.3(f) - The validity of the scheme has been mentioned. In Compliance Please refer note at point number 18.

--

Services

21 4.2.4(b) - Self explanatory title of the service is published. In Compliance Not available

--

22 4.2.4(d) - The website provides a complete description of the service along with the procedure to apply for/ avail the same.

In compliance Not available

--

Forms

23 4.2.5(b) - The website provides the complete title of the form along with the purpose it is used for. In compliance --

24 4.2.5(c) - Language of the Form (other than English) is mentioned clearly. In compliance --

Acts

25 4.2.6(a) - The complete title of the Act (as written in the official notification) is mentioned. Not in compliance Complete title of the RTI Act is not given.

Minor

Documents

26 4.2.7(c) - The complete title of the Document is mentioned on the website. In compliance --

27 4.2.7(e) - The language of the Document (other than English) is mentioned clearly. In compliance --




Sr. No.


Medium/ Major) 28 4.2.7(f) - Validity of the Document has been mentioned. In compliance --

Circulars and Notifications

29 4.2.8(a) - The official title of the Circular/ Notifications is mentioned. In compliance --

30 4.2.8(d) - Validity of the Circular/ Notification is mentioned. In compliance --

Tenders and Recruitment

31 4.2.9 & 4.2.10 - Mechanism is in place to ensure that all Tender/ Recruitment Notices issued by the Department are published on the website.

Audit is required to check the compliance.

TBD*

32 4.2.9(a) & 4.2.10(d) - Website provides a complete description of the Tender/ Recruitment notice along with the procedure to apply for the same.

In compliance --

33 4.2.9(d) 4.2.10(g) - Mechanism is in place to ensure that information on old/ irrelevant Tender/ Recruitment notices is removed or moved into the archive section.


TBD*

News and Press Releases

34 4.2.11 - News/ Press releases are displayed along with the date and these are organized as per the archival policy of the website.

Not in compliance Not available

Major

Contact Us

35 4.2.12(a) - Website has a ''Contact Us'' page, linked from the Home Page and all relevant places in the website.

In compliance --

36 4.2.12(c) - The complete contact details of important functionaries in the Department are given in the ''Contact Us'' section.

In compliance --

Presence on the National Portal

37 4.2.13 - Mechanism is in place to ensure that all the Citizen Services, Forms, Documents and Schemes are registered with the respective repositories of the National Portal.


TBD*

Secondary Content

38 4.3.2(a) - Mechanism is in place to ensure that all outdated announcements are removed from the website or moved to archive.

Audit is required to check the compliance. TBD*

39 4.3.3(c) - All Discussion Forums on the website are moderated. In Compliance No discussion forum are available

--

40 4.3.4(b) - For every related link, the complete URL of the Home Page/concerned webpage is provided. In compliance

--

Tertiary Content




Sr. No.


Medium/ Major) 41 4.4.5(a) & 4.4.5(c) - Feedback is collected through online forms and mechanism is in place to ensure

timely response to feedback/ queries received through the website. Not in compliance Feedback is not working showing error message. Refer Annexure: B Point No. 1 Audit is required to check the compliance for Mechanism.

Major

42 4.4.6The website has a readily available Help section. Not in compliance Not available

Major

43 4.4.7(a), 6.7.1(a) & 6.7.1(b) - Complete information including title, size (playing time for audio/video), format, usage instructions and plugin to view the file is provided for downloadable material including documents.

Not in compliance e.g Home > Monuments > World heritage Site > Ajanta > Walkthrough Refer Annexure: B Point No. 2

Major

44 4.4.7(c) - Mechanism is in place to ensure that all downloadable material is free from virus. Audit is required to check the compliance. TBD*

45 4.5.1 - Minimum content as prescribed in the guidelines is present on the homepage. Not in compliance The following content is unavailable: •Link to citizen services offered by the department. •A link to National Portal. •Terms and Condition statement.

Major

46 4.5.2 - Subsequent pages of the website have the minimum content as prescribed in the guidelines. Not in compliance •Last Reviewed / Updated date is not available.

Medium

47 4.7.2 - Website is free from offensive/discriminatory language. In Compliance --

4. Quality of Content

48 5.1.1 - Content is compiled and packaged with citizen orientation. In compliance --

49 5.2.1 - The Department has a Content Contribution, Moderation and Approval Policy (CMAP) for the website.


50 5.2.2 - Home page and every important entry page of website displays the last updated/ reviewed date. Not in compliance Major

51 5.2.3 - Department has a Content Review Policy (CRP) for the website. Audit is required to check the compliance. TBD*

52 5.2.5 - All Documents/ Reports have a time stamp at least on the main page. In compliance --

53 5.2.6 & 10.4 - The Departments have a clearly laid out Content Archival Policy (CAP) for the website. Audit is required to check the compliance. TBD*

54 5.3.1 - Clear and simple language has been used throughout the website. In compliance --

55 5.3.6 - The language is free from spelling and grammatical errors. Not in compliance Major

56 5.3.8 - Whenever there is a change in the language of a web page it has been clearly indicated. In compliance --

57 5.4.2 - Consistency in nomenclature is maintained across the website. In Compliance --

http://asi.nic.in/index.asp

http://asi.nic.in/asi_monuments.asp

http://asi.nic.in/asi_monu_whs.asp

http://asi.nic.in/asi_monu_whs_ajanta.asp




Sr. No.


Medium/ Major) 58 5.6.1 - All information, which is of direct importance to the citizen, is accessible from the Homepage. In Compliance --

59 5.6.2 - Information structure and relationship is preserved in all presentation styles. In compliance

--

60 5.6.3 - The meaningful reading sequence is preserved in all presentation styles. Not in compliance Major

61 5.7.2 - Documents/ pages in multiple languages are updated simultaneously. In Compliance --

5. Design

62 6.1.1 - Visual/ textual identity elements highlighting the Government’s ownership of the website are prominently placed on the page.

In compliance

--

63 6.2.1 - A consistent page layout has been maintained throughout the website. In compliance --

64 6.3.1 - National identity symbols like Flag, National Emblem etc., are in a proper ratio and colour. In compliance --

65 6.4.3 - Hindi/regional language fonts have been tested on popular browsers for any inconsistency (loss of layout).

In compliance --

66 6.4.5 - Web pages allow resizing of text without the use of assistive technology. In compliance --

67 6.4.6 - Text is readable both in electronic and print format and the page prints correctly on an A4 size paper.

Not in compliance Refer Annexure: B Point No.3

Medium

68 6.5.1 - There is adequate contrast between text and background color. In compliance --

69 6.5.4 - All information conveyed with color is also available without color. In compliance --

70 6.6.4 - Alternate text is provided for non- text elements (e.g. images). Not in compliance Major

71 6.7.2(a) - Websites provide textual description of audio/video clips & multimedia presentation. Not in compliance Major

72 6.7.2(b) - Captions have been provided for all important audio content. In Compliance Not available

--

73 6.7.3(a) - Web pages do not contain any content that flashes for more than three times in a second. In compliance --

74 6.7.3(b) - There is a mechanism to control scrolling, blinking content. In compliance --

75 6.7.3(c) - There is a mechanism to control (stop, pause...) audio that starts automatically. In Compliance Not available

--

76 6.8.1 - All pages on the website have a link to the home page. In compliance --

77 6.8.2 - The positioning and terminology used for navigation items and navigation scheme is consistent across the website.

In compliance --

78 6.8.4 - There are no links to ''under construction'' pages. In compliance --

79 6.8.5 - Each page is a standalone entity in terms of ownership, navigation and context of content. In compliance --

80 6.8.8 - Web pages allow the user to bypass repeated blocks of content. Not in compliance Major




Sr. No.


Medium/ Major) 81 6.9.1 - Website has either a "search" box or a link to a “search” page from every page of the website. Not in compliance

Search is not working. Refer Annexure: B Point No. 4

Major

82 6.10.1 - Website has an up to date Site Map that is linked to the Home page as well as to all important entry pages of the website.

In compliance

--

83 6.11 - If the site uses frames, each frame is properly titled. In compliance --

6. Development

84 7.2.1 - Website uses Cascading Style Sheets to control layouts/styles. In compliance --

85 7.2.2 - Website is readable even when style sheets are switched off or not loaded. In compliance --

86 7.3.2 - Web pages are usable even when scripts, applets etc. are turned off. Not in compliance Refer Annexure: B Point No. 5

Medium

87 7.4.2(a) - Documents are provided either in html or other accessible formats. Instructions / Download details for viewing these formats are provided.

Not in compliance

Major

88 7.5(a) - In content implemented using markup languages the elements have been use according to specification.

Not in compliance Major

89 7.5(b) - Labels have been provided when content requires input from the users. Not in compliance Major

90 7.5(c) - Time limit for time dependent web functions can be adjusted by the user (also refer exceptions).

In Compliance No time dependent web function available on the site.

--

91 7.5(d) - Instructions for operating/understanding content do not rely solely on characteristics like shape size location etc.

In compliance --

92 7.5(e) - All input errors are flashed in text. In Compliance --

93 7.5(f) - Functionality of content is operable through keyboard. In compliance --

94 7.5(g) - Focus is not trapped in any component while navigating through keyboard only. In compliance --

95 7.5(h) - Purpose of each link is clear to the user. In compliance --

96 7.5(i) - When any component receives focus it does not initiate change in context. In compliance --

97 7.5(j) - Changing the setting of a component does not change the context unless the user has been informed of the same.

In compliance --

98 7.5(k) & 9.1.2 - Metadata for page like title, keywords, description and language is appropriately included.

In compliance --

99 7.5(l) - Data tables have been provided with necessary tags/markup. Not in compliance Major

100 7.5(m) - All components receive focus in an order that preserves the meaning/operation. In compliance --




Sr. No.


Medium/ Major) 101 7.5(n) - Role of all interface components can be programmatically determined. Not in compliance Major

102 7.6(b) - The website has been tested on multiple browsers. In compliance --

103 7.7.1 & 7.7.2 - Website has cleared Security Audit by certified agency and has a Security Policy. Audit is required to check the compliance. TBD*

7. Website Hosting-

104 8.2.1 - Websites are accessible to the intended audience in an efficient and secure manner on 24x7 basis.


105 8.2.1(a) & 8.2.1(b) - The Hosting Service Provider possesses state-of-the art multi-tier security infrastructure as well as devices such as firewall and intrusion prevention systems.


106 8.2.1(c) - The Hosting Service Provider has redundant server infrastructure for high availability. Audit is required to check the compliance. TBD* 107 8.2.1(d) - The Hosting Service Provider performs regular backup of the website. Audit is required to check the compliance. TBD* 108 8.2.1(e) - The Hosting Service Provider has a Disaster Recovery (DR) Centre in a geographically distant

location and a well crafted DR plan for the website. Audit is required to check the compliance. TBD*

109 8.2.1(i) - Web Hosting Service Provider provides Helpdesk & technical support on 24x7x365 basis. Audit is required to check the compliance. TBD* 110 8.3 - All possible security measures have been taken to prevent defacement/ hacking of the website

and the department has contingency plan in place for situations like these. Audit is required to check the compliance. TBD*

8. Website Promotion

111 9.1 - Website ranks in the first five results on major search engines when searched with relevant keywords.

In compliance --

112 9.2.1 & 9.2.2 - It has been ensured that all stationery of the department as well as advertisements/public messages issued by the concerned Department prominently display the URL of the web site.


9. Website Management

113 10.1.1 - Department has nominated a Web Information Manager as defined in the guidelines. Audit is required to check the compliance. TBD* 114 10.3 - The website has a website monitoring policy. Audit is required to check the compliance. TBD* 115 10.7 - All policies and plans are approved by Head of Department. Audit is required to check the compliance. TBD*

TBD (To Be Done) – These are auditable requirements which will be undertaken in the second round of test & audit after satisfactory closure of the anomalies reported in this report.




Annexure: B

Screenshots as evidence of non-compliance:

Point no 1: On clicking Submit button error message is prompted.




Point No 2: File is automatically downloaded.




Point No 3: Photo is cut from the bottom when printed in A4 sheet.




Point No 4: Search leads to error page.




Point No 5: When Java script is turned of right hand side of the website is not working.




Annexure - C

Mobile Governance:

A detailed audit will be required to assess the compliance of the website against the framework. Social Media: A detailed audit will be required to assess the compliance of the website against the framework.

464 archaeological survey of india website test audit report

Documents

website portal access

website portal description

website portal documents

compliant website portal

website documentation

website portal url test

test audit objectives

test audit description