45100505 balance-scorecard-ppt
DESCRIPTION
TRANSCRIPT
BALANCE SCORE CARD
Contents
Corporate Performance Management Framework
Performance management component
Performance Management Cycle
Balance score Card
It is the management tool that provides stakeholders with a comprehensive measure of how the organization is processing towards the achievement of its strategic goals.
Balances financial and non financial measures.Balances short and long term measures. Balances performance drivers(leading
indicators) with outcome measures(lagging indicators).
Leads to strategic focus and organizational alignment.
4 Perspective in Balance Scorecard
Strategy and Balance Scorecard
Strategy Framework Map
Financial Perspective
In private companies financial perspective is the main objective that is the ultimate goal.
The strategic goal of financial perspective is the long term shareholder value which is driven by two factors-
A) Revenue growthB) Cost efficiency
Strategic Objectives in Financial
Customer Perspective
It covers the following elementA) Customer acquisitionB) Customer retentionC) Customer profitabilityD) Market shareE) Customer satisfaction
Strategic Objectives in Customer
Internal Process PerspectiveIt has four main component:-
Operations Management Process.Customer Management Process.Innovation Process.Regulatory and Social Process.
Strategic Objectives in Internal Process
Learning and Growth Perspective
It has three important components:-
A) Human CapitalB) Organizational CapitalC) Information Capital
Strategic Objectives in Learning and Growth