CORE SERVICES

REGIONAL MANAGER

ADVICE TECHNOLOGY SOLUTIONS

MARKETING

COMPLIANCE AND AUDIT SERVICES

PROFESSIONAL DEVELOPMENT AND EDUCATION

TECHNICAL SUPPORT AND COMMUNICATION

INVESTMENT RESEARCH AND RECOMMENDED PRODUCT LIST

REVENUE COLLECTIONS AND REPORTING

RECRUITMENT SERVICES

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At Jigsaw Support Services, we provide a range of solutions designed to meet the needs

of financial advice practice owners who hold their own Australian Financial Services

Licence (AFSL). Our aim is to make it easier for you to run your business by helping to

deliver peace of mind through compliance, education and technology solutions. So you

can focus on reducing risk, gaining efficiencies and growing your business.

Regional ManagerJigsaw provides you with a dedicated relationship manager to help ensure you receive the right support and services for your business.

Advice Technology SolutionsJigsaw provides a suite of technology solutions that include the following:

• Advice Documentation tool that allows you to personalise your advice documents to meet your clients’ and licensee needs. This includes templates for Statements and Records of Advice, Financial Services Guides, Fact Finds, annual reviews and various client letters.

• Online resources hub which provides access to a wide range of information and resources about products, advice, marketing, education, training and business and practice management.

• Professional development and accreditation system that allows you to manage your information, track your educational activities, complete online learning and document your CPD & CPE (TASA) progress against targets. You will have access to a comprehensive library of bulletins, articles and webinars on a range of topics with new material released regularly.

MarketingJigsaw offers a range of resources to assist you in promoting your business to new clients, connect and engage with your existing client base and retain clients. Resources include:

• Templates and tools to help set your marketing plans, maximise the outcomes of your activity, and promote your financial advice services for the year ahead.

• A range of campaigns for you to use with your own brand. Packaged to include content, digital assets and a presentation so you can go to market with professional end to end campaigns.

• Marketing webinars to assist you with marketing planning, social media for your business and best practice for building your website.

Compliance and Audit ServicesJigsaw prides itself on providing a quality advice program which will assist you in meeting your regulatory and compliance requirements.

Our suite of services includes:

• AFSL Compliance Scorecard – A review is conducted to assess your application of the Financial Services Laws. It consists of a review of a wide range of processes and procedures including but not limited to risk management, breach notifications, advice guidelines, registers, dispute resolution, monitoring and supervision of advisers.

• Authorised Representative (AR) Audits – A quality review program that is conducted annually to help ensure your representatives’ knowledge and skills meet the required standard, and that regulatory and compliance requirements are being met in the provision of financial advice and services. A report is provided detailing any remedial action required to overcome deficiencies uncovered in the review.

• Audit support – Once your audit report has been finalised, your Regional Manager will prepare an action plan which includes recommendations to help address areas of concern identified in the audit. This plan will be discussed with you at a meeting post audit.

• Advice Policies – Our policy standards team maintains a library of advice policies. These provide a detailed and practical interpretation of the legislative requirements applicable to the advice process such as alternative strategies and products, Best Interests Duty, and product replacement.

• Advice Service Desk – This service provides you with an efficient way to seek clarification and interpretation of Jigsaw advice guidelines, where you chose to adopt that guidance. It is available over the phone or via email.

• Regular webinars which focus on advice process trends, insights and guidance on how to address key areas of advice.

• Complaints Guide – This guide can help you understand how to manage client complaints about advice or services provided by advisers under your AFSL in-line with relevant obligations.

Professional Development and EducationJigsaw provides access to highly-specialised, comprehensive training courses and professional development (PD) events. This helps you to ensure your representatives are well positioned with current information and expertise. Our services include the following, all of which attract CPD points.

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• PD Days – Held once a year in a state-based format, so you and your staff can learn about new trends, industry changes and other industry-related topics.

• Annual Advice Summit – Held each year in a designated capital city. This event brings together financial advisers from across AMP’s network. It provides a unique opportunity for advisers, practice owners and other advice professionals to connect with their peers, inspire and be inspired through engaging with new ideas.

• Business Forums – You will be invited to attend a yearly Business Forum event exclusive to the Jigsaw network. A program covering two days, the event aims to bring you together for networking and learning opportunities.

• Industry workshops – You will receive invitations to attend presentations, masterclasses and webinars on a range of topics throughout the year.

• Induction training – On commencement of a new practice, induction training can be provided. This helps to ensure the practice is familiar with the services available to them, has access to resources and knows where to go for further information.

Technical Support and CommunicationWe have a dedicated team of Technical Support Consultants who are experienced, knowledgeable and ready to help you. They can assist with your financial planning technical issues relating to legislative and regulatory changes, advantages and disadvantages of particular strategies and technical aspects of various investment, superannuation and insurance vehicles.

You will receive regular communications about changes that you need to be aware of, legislative information, new programs and product offerings via weekly and monthly email messages.

Investment Research and Recommended Product List (RPL)• Recommended Product List (RPL) – You will have

access to investment research on each product on Jigsaw’s extensive RPL, which gives you the option of augmenting your existing Authorised Product List. The RPL is updated on a monthly basis, with only those fund managers and life companies who

meet our quantitative and qualitative research criteria being included.

• Research Services – The team conducts annual reviews across all sectors on the RPL to determine their suitability and to review new strategies that have been made available to the market. The team also manages both income and accumulation models along with extensive reporting that can be implemented by Jigsaw practices. The team includes a dedicated risk insurance specialist with extensive industry knowledge and experience.

• A library of investment research related documents is available on request. It contains managed fund profiles, monthly model portfolio reports, quarterly portfolio analysis and discussion papers on mainstream and alternative investment concepts.

• Monthly economic and market commentaries give a run-down of recent asset class performance and an explanation of the economic drivers behind the numbers. Monthly market commentaries are usually made available halfway through each month.

Revenue Collections and ReportingJigsaw provides a streamlined and efficient payment system for the processing of product revenue. Revenue is remitted on a fortnightly basis into your nominated bank account, with a variety of revenue reporting available.

A Fee4Service system is also available which offers an easy, automated facility to process and manage your advice fee payments.

Recruitment ServicesOur national recruitment team can provide the following to support your adviser recruitment needs:

• Human Capital Toolkit (PROVA Pack)

• Candidate sourcing and access to recruitment and HR templates relating to recruitment, induction, performance and reward/recognition, and job board sourcing.

• Candidate assessment, qualification and education verification.

For more recruitment services, see the Optional Services brochure.

Contact us today on 1800 812 987 or email jigsaw@amp.com.au

jigsawsupport.com.au

While we believe that the information in this document is correct, no warranty of accuracy, reliability or completeness is given and, except for liability under statute which cannot be excluded, no liability for errors or omissions is accepted. © 2018 Jigsaw Support Services Limited ABN 21 005 799 977. Part of the AMP Advice Network.2

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OPTIONAL SERVICES

YOUR BUSINESS

ADVICE

MARKETING

BACK OFFICE & ADMIN SUPPORT

TECHNOLOGY

At Jigsaw Support Services, we provide a range of optional solutions designed to meet

the changing needs of financial advice practice owners who hold their own Australian

Financial Services Licence (AFSL). These pay-per-use solutions complement our Core

Services and are there to support your business as and when you need them.

Your business

Business Consultancy Jigsaw provides a range of Business Consultancy services on topics such as staffing considerations, internal succession, client service packages and pricing and industry financial ratios to be used for benchmarking. These services could help you make tangible differences to how you operate your business.

The Strategy Institute The Strategy Institute works with dynamic business owners and their teams to develop and execute strategy for predictable and repeatable success in their organisations. It offers world class leadership and strategy program facilitation and consulting services. Its guiding purpose – ‘to fuel ambitious leaders who want to think through, choose and do the things that matter most for a wildly successful future’.

TNT Advisor SolutionsTNT Revolution is a business and efficiency service to support practices to reach and exceed practice targets by maximizing resources, improving processes and systems, and cultivating a dedicated and driven culture.

Responsible Manager TrainingResponsible Manager (RM) training is available via a range of delivery options. These include face-to-face workshops, online workshops and a monthly regulatory update newsletter.

AFS and Credit Licence Application and Variation SupportCompact Compliance & Training (CCT) can provide assistance with Australian Financial Services and Credit Licence applications. The service includes skills and experience assessment of up to two Responsible Managers and an Introductory Responsible Manager training course. They provide template ‘proof’ documents and guidance in completing them, templated underlying procedures, checklists and registers as well as assistance and liaison with ASIC on application submission.

Advice

Quality Advice ServicesFrom time to time, practices may want their Statement of Advice documents to be checked by an independent resource prior to presenting to a client. Our experienced Vetting team can

review these documents in-line with Jigsaw advice guidelines and provide a full report back to you with suggested improvements.

Aged Care Steps (ACS)Aged Care Steps (ACS) supports advisers to build and implement a profitable aged care advice service to enhance client relationships, grow and diversify their revenue, secure intergenerational wealth transfer and attract new clients.

ACS provides a suite of practical tools to support each stage of your advice process. Start with building (or refreshing) your knowledge and develop your skills with the ACS Accredited Aged Care Professional™ program.

The ACS Business Toolkit™ provides extensive support tools including marketing collateral to make your business efficient and visible. Delivering advice is made easy with the ACS Advice Generator™ – aged care advice software that provides efficiency in the delivery of quality aged care advice.

Marketing

Advant+Our value-for-money client newsletter system delivers professionally designed practice-branded client newsletters, adviser profiles and social media posts in minutes – using pre-approved content, providing the following benefits:

• Topical and timely articles of interest to your clients

• Different templates (Market update, Snapshot, Newsletter) available

• Customisation by selecting articles for inclusion from our library

• You can publish your newsletter in various formats – html, print or PDF.

9Rok Consulting One of the most effective ways to grow your business is being able to succinctly explain, and consistently demonstrate how valuable you are. This will help people understand why they should work with you, pay you, stick around and refer you.

9Rok has a suite of online programs, tools and templates, workshops or consulting programs designed specifically to help financial advisers more effectively communicate their value. This is to help catch and keep more clients and reap the rewards from owning and operating a successful advice business.

3Genies One of the easiest ways to communicate what you do for your clients, is through animated explainer videos. 3Genies has a range of simple, yet effective animated videos to help make financial advice something to get excited about. They can help explain Financial Planning to Mortgage Broking, SMSFs to Insurance (Life, TPD, Trauma, IP etc), Investing to Estate planning and everything in between.

YTML – Website development YTML is a leading financial services technology business that will work with you to design, build, host and maintain your website. Whether it’s creating a new website or renovating an existing one, YTML websites are compliant and user friendly and designed to meet all your requirements.

Back office & admin support

Recruitment ServicesJigsaw offer the following at an additional cost:

• Background checks via First Advantage, including but not limited to: Australian Federal Police Check, Employment History Verification for 5 years, ASIC and APRA banned and disqualified, ASIC register checks

• Prova Psychometric Profiling of recruitment candidates.

Paraplanning ServicesOur Paraplanning team is dedicated to supporting you through the advice process. Statements of Advice are created by an experienced team in accordance with Jigsaw advice guidelines and technology.

TNT Advisor Solutions TNT offer end to end support solutions helping you save time, reduce workload and improve productivity.

Paraplanning: Improve your productivity by outsourcing to TNT. Our 100% on-shore team is compliance focused and we guaranteed a 5-day turnaround on SOAs. SOA’s are produced in line with Jigsaw advice standards.

TNT Back Office: Supporting Advisors with file note dictation and super/insurance fund data collection tasks.

Claims Management Service AFRM Claims Advocacy (ACA) provides an insurance claims outsourcing service for advisers.

The proposition is simple – advisers outsource the claims experience to ACA, and they manage the financial and health (return to wellness) outcomes for your client, whilst the adviser maintains the client relationship.

Given that a simple claim can take 10+ hours of practice time, their proposition suits practices who:

• Want to save time/money.

• Are keen to improve their client claim experience (advocate helping them with returning to wellness).

• Want to leverage referrals from a positive claim experience.

• Support clients to overcome the trust deficit between client and insurer.

Legal Documents Solutions Topdocs and Topdocs Legal can assist you with quality SMSF, company, trust, estate planning and commercial documentation and services.

The benefits of outsourcing your legal documentation requirements provides you with access to:

• An extensive range of quality documents

• Time saving integrations

• Easy online ordering

• Adviser risk mitigation

• Free technical support and advice

• Professional training, with CPD accreditation

• Flexible pricing options and

• Adviser focused Estate and Succession Planning solutions.

Technology

YTML If your advice tools are sitting on excel, YTML can convert your solutions into an application or domain to enable a more powerful client engagement tool. They also specialise in the conversion of excel spreadsheets into online applications and can assist you to optimise and connect the systems and solutions you have deployed in your business.

TNT Advisor SolutionsFUSE Blueprint (CRM) is the optimum workflow and compliance blueprint powered by Worksorted, a leading Financial Services CRM. FUSE is specifically designed for practices using Jigsaw advice standards.

Contact us today on 1800 812 987 or email jigsaw@amp.com.au

jigsawsupport.com.au

Important information: Jigsaw Support Services does not accept responsibility and is not liable for the accuracy of the information contained in this document. This document does not contain any financial advice or make any recommendations about a financial product or service being right for you or your client, and does not take into account your or your client’s objectives, needs or circumstances. You should independently consider whether the services of any third party are appropriate for you. Any service supplied by a third party is subject to the terms and conditions of that third party. Jigsaw Support Services is not responsible for any agreements, maintenance, delivery or satisfaction of any transactions undertaken with a third-party provider. Jigsaw Support Services is not responsible and is not liable for any loss, damage or injury suffered by you or your client as a result of the conduct of the third party.

Jigsaw Support Services are provided by Jigsaw Support Services Limited ABN 21 005 799 977 (Jigsaw). Jigsaw is part of the AMP group of companies and can be contacted on 1800 812 987.2

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