Nitish @ Solutions Unlimited

Statement:In what ways can HR policy structure be reframed in order to ensure transparency and adherence to a standard protocol?Vague and complicatedInternal Analysis:

STRENGHTHS

Diverse and informal culture Orientation program for recruits

WEAKNESS

No standard policies Referral system used for recruitment No fixed allocation of job responsibilities and project Discontent towards HR people

OPPORTUNITIES

Growth opportunities in India New business opportunities in technical consulting

THREAT

Employee dissatisfaction Senior officials are leaving the organization

Listing and Identifying Factors: No Standard Policy: In absence of any standard laid down policy confusion was created related to the severance and travelling cost. Upper Level Of Management Missing:Due to lack of monitoring by upper management there was chaos in the middle level and harassment of the new recruit. Judgmental Heuristics: Meena had a bias against Nitish since she was reprimanded by her boss for neglecting his qualifications and was adamant about salary negotiations. Lack Of Grievance Redressal:Nitish was subjected to mental harassment by Meena and Mr. Alagu as they were biased towards him. Communication Gap: There was a communication gap between Mr.Alagu and Nitish regarding the reimbursement of the severance pay and the travel expenses incurred.

Identifying Constraints: Cost of training employees: For restructuring the basic HR framework, the company would have to spend money

Growth of Employees: The new employees are not being provided with a suitable work environment which might turn into a factor of demotivation and hamper the work quality

Practical Options:1. Define roles and responsibilities for each employee and clearly state the HR policies and ensure adherence.This includes defining the roles and responsibilities of each member of the organization. Nitish was working with Mr. Kapoor on a project without Meena actually knowing about it. Also, Venkat agreed to reimburse Nitish for his spouse travel expenses, which was in contrast with the companys HR policies.

2. Hiring through open source and not just referrals: This will help the organization in hiring from a wider talent pool and improve its cultural diversity. However, this method may increase recruitment costs and time as more people will be screened foe recruitment.

3. The company should engage its employees in interpersonal and organizational behavior skills to avoid employee conflicts and improve relationships. This will help in resolving situations where employees disagree over a particular issue like Meena and Nitish. A disadvantage of these programs could the employees might feel demotivated as they are not spending full time on their area of expertise but made to spend time on other activities.

Recommendation:The company should go for defining roles and responsibilities for each employee and stating the HR policies clearly and ensure absolute adherence to these policies. This will give the maximum benefit to the company as employees cannot deviate from the stated policies as per their own will like Venkat did. Also, issues like the below par compensation offered to Nitish at the time of joining and his non-inclusion in the team working on the project with Mr. Kapoor will not arise. This will also ensure that employees follow a fixed hierarchy and know to whom they can address their grievances. This option will also ensure that employees do not interfere in the work of each other like Aravind and Vidya did to help Nitish.Plan Outline:

StepsActionTime Frame

1Reframe the employee policies and HR policies2 months

2Organize informative session about the changed policies1 week

3Form a grievance council to address employee issues1 month

4Monitor adherence to policiesContinuous process

Tends to define the problem in a complicated way and then lacks focus on what is defined. Your objective is to create transparency; but there are many other issues. Because of this the analysis part is very weak. Somehow you land up at fairly viable action plan in relation to the problem. But that is not sufficient. The analysis is not cogent from the beginning to the end and there is no logical flow.