Travel Operations Travel Operations

Contents…!! Contents…!!

• An IntroductionAn Introduction

• Travel OperationsTravel Operations

– Air TicketingAir Ticketing

– Other ServicesOther Services

• CRSCRS

• Travel ApplicationTravel Application

SOME AIRLINE CODESOME AIRLINE CODE

IXIXAIR INDIA EXPRESSAIR INDIA EXPRESS

G9G9AIRARABIA AIRARABIA

G8G8GO AIR GO AIR

QRQRQATAR AIRWAYS QATAR AIRWAYS

ULULSRILANKAN AIRLINES SRILANKAN AIRLINES

CX CX CATHAY PACIFIC CATHAY PACIFIC

AI AI AIR INDIAAIR INDIA

WYWYOMAN AIROMAN AIR

IC IC INDIAN AIRLINES INDIAN AIRLINES

CALICUT : CCJCALICUT : CCJ

COCHIN : COKCOCHIN : COK

MANGLORE : IXEMANGLORE : IXE

TRIVANTRUM : TRVTRIVANTRUM : TRV

BANGLORE : BLRBANGLORE : BLR

CHENNAI : MAA CHENNAI : MAA

COIMBATUR : CJBCOIMBATUR : CJB

DELHI : DELDELHI : DEL

MUMBAI : BOMMUMBAI : BOM

SHARJA : SHJSHARJA : SHJ

ALAIN : AANALAIN : AAN

ALBHA : ABTALBHA : ABT

SOME CITY CODESOME CITY CODE

BELJING : BJSBELJING : BJS

BANKOK : BKKBANKOK : BKK

ADDISABBA : ADDADDISABBA : ADD

ADELAIDE : ADLADELAIDE : ADL

HONFGONG : HKGHONFGONG : HKG

DJIBOUTI : DJBDJIBOUTI : DJB

COLOMBO : CMBCOLOMBO : CMB

DUBAI : DXBDUBAI : DXB

ABUDHABI : AUHABUDHABI : AUH

• CALICUTCALICUT

• COCHINCOCHIN

• MANGLOREMANGLORE

• BANGLOREBANGLORE

• KOLKATAKOLKATA

SOME AIRPORTS IN INDIA . . .SOME AIRPORTS IN INDIA . . .

• TRIVANTRUMTRIVANTRUM

• COIMBATHURCOIMBATHUR

• BOMBAYBOMBAY

• DELHIDELHI

• HYDERABADHYDERABAD

Type of ticketsType of tickets

• Conventional TicketsConventional Tickets

• Electronic TicketsElectronic Tickets

• Internet ticket Internet ticket

Elements in TicketElements in Ticket

Name FieldName Field

ItineraryItinerary

Carrier detailsCarrier details

Flight / ClassFlight / Class

Date of TravelDate of Travel

Time & StatusTime & Status

Fare BasisFare Basis

PNRPNR

Ticket NumberTicket Number

Coupon Not Valid AfterCoupon Not Valid After

Coupon Not Valid BeforeCoupon Not Valid Before

Fare CalculationFare Calculation

Fare + taxes + fee+ charges = TotalFare + taxes + fee+ charges = Total

Origin / destinationOrigin / destination

FARE BASISFARE BASIS

• YOW ONE WAYYOW ONE WAY

• Y1M ONE MONTH RETURNY1M ONE MONTH RETURN

• Y3M THREE MONTH RETURNY3M THREE MONTH RETURN

• YRT ONE YEAR RETURNYRT ONE YEAR RETURN

• Y6M SIX MONTH RETURN Y6M SIX MONTH RETURN

CHECK BEFORE TICKET ISSUANCE…!!CHECK BEFORE TICKET ISSUANCE…!!

CHECK BEFORE TICKET ISSUANCE…!!CHECK BEFORE TICKET ISSUANCE…!!

Major Internet –TICKETS…Major Internet –TICKETS…

• AIR INDIA EXPRESS – www.airindiaexpress.inAIR INDIA EXPRESS – www.airindiaexpress.in

• AIR ARABIA -- www.airarabia.comAIR ARABIA -- www.airarabia.com

• AIR DECCAN -- www.airdeccan.netAIR DECCAN -- www.airdeccan.net

• GO AIRGO AIR -- www.goair.net.in -- www.goair.net.in

• KING FISHER -- KING FISHER -- www.flykingfisher.biz

• SPICE JET -- SPICE JET -- www.spicejet.com

Customer ServiceCustomer Service

• Product KnowledgeProduct Knowledge

• Always convey the correct InformationAlways convey the correct Information

• Say the fact about the situationSay the fact about the situation

• Do things in timeDo things in time

• Don’t delay the customerDon’t delay the customer

PASSPORTPASSPORT

VISA CLEARANCESVISA CLEARANCES

EMIGRATION CLEARANCEEMIGRATION CLEARANCE

DOCUMENT ATTESTATIONDOCUMENT ATTESTATION

Passport ??Passport ??

Requirements for taking Passport…Requirements for taking Passport…

• Proof of AgeProof of Age

• Proof of identityProof of identity

• Proof of AddressProof of Address

• PhotographsPhotographs

• FeesFees

• Application Form Application Form

Procedure for Passport SubmissionProcedure for Passport Submission

• Filling up of Application formFilling up of Application form

• Document need to be attachedDocument need to be attached

• Verification of signaturesVerification of signatures

• Filling the documentsFilling the documents

• Cross verification Cross verification

ECNR stampECNR stamp

• Person going abroad in managerial capacityPerson going abroad in managerial capacity

• All GAZETTED govt. servantsAll GAZETTED govt. servants

• All income tax payersAll income tax payers

• All professional degree holdersAll professional degree holders

• Spouse & dependent childrenSpouse & dependent children

• All persons, staying abroad for more than Three yearsAll persons, staying abroad for more than Three years

• Seamen who are in possession of Indian or foreign CDC (Seamen who are in possession of Indian or foreign CDC (Continues Continues Discharge Certificate)Discharge Certificate)

• All holders of Diplomatic / Official PassportAll holders of Diplomatic / Official Passport

• Dependent children whose parents’ passport are classified as ECNRDependent children whose parents’ passport are classified as ECNR

• Person holding permanent emigration visaPerson holding permanent emigration visa

• Person holding +2 certificatePerson holding +2 certificate

• Person holding 3 year Diploma CertificatePerson holding 3 year Diploma Certificate

• Person holding Certificate of Vocational training approved by Person holding Certificate of Vocational training approved by GovernmentGovernment

• All persons above the age of 50 yearsAll persons above the age of 50 years

• Children adopted by foreign nationalsChildren adopted by foreign nationals

VISAS ??VISAS ??

Type of VisaType of Visa

• Visit VisaVisit Visa

• Employment VisaEmployment Visa

• Students VisaStudents Visa

• Business VisaBusiness Visa

• Transit VisaTransit Visa

• Single Entry VisaSingle Entry Visa

• Double Entry VisaDouble Entry Visa

• Multiple Entry VisaMultiple Entry Visa

Elements in VisaElements in Visa

• Type of VisaType of Visa

• Visa NumberVisa Number

• Place & Date of issuePlace & Date of issue

• Entry Permit NumberEntry Permit Number

• NameName

• Passport NumberPassport Number

• ProfessionProfession

• Accompanied byAccompanied by

• SponsorSponsor

Visa Stamping ??Visa Stamping ??

• Saudi Visa StampingSaudi Visa Stamping

• Kuwait Visa StampingKuwait Visa Stamping

• European Visa StampingEuropean Visa Stamping

Saudi & Kuwait Visa StampingSaudi & Kuwait Visa Stamping

• Visa translationVisa translation

• Type of VisaType of Visa

• Visa validityVisa validity

• Visa processing Authority – VakkalahVisa processing Authority – Vakkalah

• Medical Fitness CertificateMedical Fitness Certificate

• Stamping visa – Either in Delhi or MumbaiStamping visa – Either in Delhi or Mumbai

C R S ??C R S ??

• AmadeusAmadeus

• AbacusAbacus

• GalileoGalileo

Travel ApplicationTravel Application

Travel & Ticketing Travel & Ticketing system a glance….system a glance….

The Menus….The Menus….

The Menus….The Menus….

The The Menus….Menus….

The The Menus….Menus….

The The Menus….Menus….

Rail Ticketing

www.indianrail.gov.in.

www.irctc.co.in

Always remember CUSTOMER is our valuable Asset…Always remember CUSTOMER is our valuable Asset…

PLEASE DONT GIVE ANY WRONG INFORMATION !!PLEASE DONT GIVE ANY WRONG INFORMATION !!