4 key strategies to effective communication€¦ · • build awareness of individual communication...
TRANSCRIPT
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Presented by Kathy Sullivan
Principal & Owner
4 Key Strategies
to Effective
Communication
WEPAN Webinar
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Discussion
What does effectivecommunication look like?
What does ineffectivecommunication look like?
relationships
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Program Objectives
• Build awareness of individual communication tendencies
• Identify steps to manage unproductive tendencies
• Explore three forms of communication and identify the best option based on communication need
• Discover four key strategies to improving relationships with others
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Effective
Communication
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Business Case for Effective Communication
Stressors
Diversity of
Thought
Biases
Dispersed
Workforce
Technology AI
Generational Differences
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Leaders spend at least 4 hours each week managing conflict
within teams
Business Case for Effective Communication
Sources: Provided as separate document
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Source: 2017 Korn Ferry (Emotional Intelligence model Daniel Goleman)
Socialawareness
Relationshipmanagement
Selfmanagement
Selfawareness
OTHERSSELF
AW
AR
EN
ES
SA
CT
ION
S
◼Empathy
◼Organizationalawareness
◼Emotional self-awareness
◼Emotional self-control
◼Adaptability
◼Achievementorientation
◼Positive outlook
◼ Influence
◼ Inspirationalleadership
◼Coach and mentor
◼Conflict management
◼TeamworkPerformance and
impact on results
Business Case for Effective Communication
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Know
Thyself
Strategy #1
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History
• DiSC Model developed from over 90years of research – validated & reliable
• Dr. William Moulton Marston, professorat Columbia in 1920’s, observedbehaviors and created theory
• Provides common language on whatbehaviors people share with others, andwhere they differ
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How Do You See Yourself?
Cautious &
Reflective
Fast-paced &
Outspoken
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How Do You See Yourself?
Questioning &
Skeptical
Accepting &
Warm
Cautious &
Reflective
Fast-paced &
Outspoken
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How Do You See Yourself?
Questioning &
Skeptical
Accepting &
Warm
Cautious &
Reflective
Fast-paced &
Outspoken
D
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How Do You See Yourself?
Questioning &
Skeptical
Accepting &
Warm
Cautious &
Reflective
Fast-paced &
Outspoken
D i
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How Do You See Yourself?
Questioning &
Skeptical
Accepting &
Warm
Cautious &
Reflective
Fast-paced &
Outspoken
D i
S
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Cautious &
Reflective
Fast-paced &
Outspoken
How Do You See Yourself?
Questioning &
Skeptical
Accepting &
Warm
D i
SC
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DiSC® Style
Tendencies
• Direct• Results-oriented• Firm• Strong-willed• Decisive
Influence
• Outgoing• Enthusiastic• Optimistic• High-spirited• Action-oriented
• Analytical• Reserved• Precise• Private• Systematic
• Patient• Even-tempered• Accommodating• Tactful• Humble
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What Does All This
Mean?
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DiSC® Style
Motivators
• Getting fast results• Giving direction• Leading• Challenge• Control
Influence
• Recognition• Collaboration• Taking action• Creativity• Express ideas
• Subject expertise• Research• Accurate results• Taking time w/decisions• Process
• Relationships• Harmony• Helping others• Loyalty• Consensus
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DiSC® Style
Stressors
• Being taken advantage of
• Slow decisions• Show weakness• High emotions
Influence
• Lack of acknowledgment
• Slow to take action• Negativity • Working alone
• Fast decisions• Lack of structure• Errors• Emotional decisions• No prep time
• Conflict• Lack of teamwork• Forcefulness• Directness• Lack of empathy
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Discussion
What actions do you typically demonstrate that negatively impact your
effectiveness when communicating?
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Manage
Thyself
Strategy #2
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Amygdala Hijack
https://www.google.com/search?q=amygdala+hijack
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Destructive Responses
StressorInput
Automatic Thought
Destructive Response
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Constructive Response
Stressor Input
Automatic Thought
Pause & TestAssumptions
Productive Response
Emotional Intelligence Kicks In
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• Is this thought actually valid/true?
• Could I be overreacting or exaggerating?
• Is there another way to look at this?
Testing Assumptions
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Understand
Others
Strategy #3
https://www.google.com/search?q=understanding&tbm=isch&hl=en&hl=en&tbs&ved=0CAEQpwVqFwoTCMiTuMKT3-cCFQAAAAAdAAAAABAC&biw=1136&bih=546#imgrc=lQ0TLtOCjQvZqM
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If you don’t know, ask yourself…• Are they more fast-paced or
cautious?
• Are they more questioning or accepting?
• What works well/not well when communicating
Understanding Others
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• Practice decoding other people’s styles
• Discover the value of other styles
• Learn how to adapt to styles different from your own
• Be curious…ask questions
Understanding Others
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Manage
Relationships
Strategy #4It’s not about you.
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Manage Relationships
In-Person PhoneSome styles require us to s t r e t c h more
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DiSC® Style
Tendencies
• Direct• Results-oriented• Firm• Strong-willed• Forceful
Influence
• Outgoing• Enthusiastic• Optimistic• High-spirited• Action-oriented
• Analytical• Reserved• Precise• Private• Systematic
• Patient• Even-tempered• Accommodating• Tactful• Humble
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Communication Best Practices
• Use For• Important conversations• Complex or lengthy
discussions• Working sessions• Visibility
• Tips• Prepare• Clear objectives• Read body language• Clarify actions needed
• Use For• Multiple people• Dispersed locations• Complex or lengthy
discussions
• Tips• Prepare• Clear objectives• Actively listen • Be courteous of attendees• Clarify actions needed
• Use For• Documenting/outlining• Sharing files • Broad reach
• Tips• Use salutation• Consider receptiveness• Use subject line (“Action..”)• Action up front• Bullet points• Minimize usage
In-Person Phone Email
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Key Strategies for Effective Communication
1) Know Thyself2) Manage Thyself3) Understand Others4) Manage Relationships
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1) Don’t personalize things
2) Appreciate differences
3) Adapt to others
4) Willingness to be vulnerable
5) Test assumptions
Tips for Building Effective Relationships
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• Resonant Leadership (Boyatzis & McKee, 2005)
• The Work of Leaders (Scullard, Straw, Davis & Kukkonen,, 2013)
• Emotional Intelligence 2.0 (Bradberry & Greaves, 2009)
• Immunity to Change (Kegan & Lahey, 2009)
Additional Resources
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Questions?
Kathy Sullivan, Principal & Owner
Office: 440.394.8285Cell: 949.413.9595
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