4 data collection tools

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Data Collection Tools

A. ICT indicators for the data collection exercise to support various aspects of the baseline studies A 1: Establishment of National ICT Priority Areas In Table 1, choose 5 areas that you believe are the National ICT Policy Priority Areas, and in each priority area/sub-priority area mention 3 roles of ICT, issues to be considered, activities to be taken and appropriate indicators Table 1: National ICT Priority Areas and their Indicators

Priority Area

Sub Priority Area

role of ICT Issues to be considered

Activities to be taken Indicators for the Activities taken

Acc

essi

bilit

y /

Uni

vers

al A

cces

s

ICT Infrastructure

Internet Availability

Hardware and Software

2

Priority Area

Sub Priority Area

role of ICT Issues to be considered


Educ

atio

n (T

each

ing

and

Lear

ning

) ICT for Educational

Access

Enhancing Education Using ICT

Developing the ICT Workforce

Priority Area

Sub Priority Area

Roles of ICT Issues to be considered


Soci

ety

ICT in Everyday Life

3

Priority Area

Sub Priority Area



Locally relevant Content

ICT in Workplace

The

Econ

omy

ICT Employment Opportunity

e-Commerce

e-Government /Public Service

4

Priority Area

Sub Priority Area



Hea

lth

ICT for Health Access

Enhancing Health

Services Using ICT

Prod

ucti

ve S

ecto

rs

Agriculture

Mining

Tourism

5

Priority Area Roles of ICT Issues to be considered Activities to be taken

Indicators for the Activities taken

Stra

tegi

c IC

T Le

ader

ship

H

uman

Ca

pita

l

ICT

Indu

stry

Lega

l and

Re

gula

tory

Fr

amew

ork

Serv

ice

Sect

ors

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A2: Establishing ICT Indicators in each of the priority areas The ICT indicators presented here are adapted from the ICT Core Indicators developed by Partnership on Measuring ICT Development of the United Nations. The core list contains four sets of indicators: (i) ICT infrastructure and access (ii) access to, and use of, ICT by households and individuals (iii) use of ICT by businesses and (iv) ICT sector and trade in ICT goods. In this part rank when considering the situation in Tanzania according to their suitability using the following Likert Scale: 1: Strongly Agree 2: Agree 3: Not Sure 4: Disagree 5: Strongly Disagree. Table 2 gives the suggested ICT indicators on each priority area in the National ICT Policy.

Table 2: Suggested ICT Indicators on Each Priority Area Put an “X” in showing your agreement. Suggested Indicators Strongly

Agree Agree

Not Sure

Disagree Strongly Disagree

Group I: Indicators on ICT infrastructure and access

Core Indicators 1. 1 Fixed telephone lines per 100

inhabitants

1. 2 Mobile cellular subscribers per 100 inhabitants

1. 3 Computers per 100 inhabitants 1. 4 Internet subscribers per 100 inhabitants 1. 5 Broadband Internet subscribers per 100

inhabitants

1. 6 International Internet bandwidth per inhabitant

1. 7 Percentage of population covered by mobile cellular telephony

1. 8 Internet access tariffs (20 hours per month), in US$, and as a percentage of per capita income

1. 9 Mobile cellular tariffs (100 minutes of use per month), in US$, and as a percentage of per capita income

1. 10 Percentage of localities with public Internet access centres (PIACs) by number of inhabitants (rural/urban)

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Put an “X” in showing your agreement. Extended Indicators Strongly

Agree Agree

Not Sure


1.11 Radio sets per 100 inhabitants 1.12 Television sets per 100 inhabitants Group II: Indicators on Access to, and use of ICT by Households and Individual

Core Indicators 2. 1 Proportion of households with a radio 2. 2 Proportion of households with a TV 2. 3 Proportion of households with a fixed

line telephone

2. 4 Proportion of households with a mobile cellular telephone

2. 5 Proportion of households with a computer

2. 6 Proportion of individuals who used a computer (from any location) in the last 12 months

2. 7 Proportion of households with Internet access at home

2. 8 Proportion of individuals who used the Internet (from any location) in the last 12 months

2. 9 Location of individual use of the Internet in the last 12 months:

(a) at home; (b) at work (c) place of education (d) at another person’s home (e) community Internet access facility (f) commercial Internet access facility

2. 10 Internet activities undertaken by individuals in the last 12 months· • Getting information:

(a) about goods or services

(b) related to health or health services

(c) from government organisations/public authorities via websites or email

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Put an “X” in showing your agreement.

Strongly Agree

Agree Not Sure


• Purchasing or ordering goods or services

• Internet banking

• Education or learning activities

• Dealing with government organisations /public authorities

• Leisure activities: (a) playing/downloading video or computer games; (b) downloading movies, music or software; (c) reading/downloading electronic books, newspapers or magazines; and (d) other leisure activities

Extended core Indicators 2. 11 Proportion of individuals with use of

a mobile telephone

2. 12 Proportion of households with access to the Internet by type of access:

Narrowband Broadband (excludes slower speed technologies e.g. dial-up modem, ISDN and most 2G mobile phone access)

2. 13 Frequency of individual access to the Internet in the last 12 months (from any location):

(a) at least once a day; (b) at least once a week but not every day;

(c) at least once a month but not every week

(d) less than once a month

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Put an “X” in showing your agreement Strongly

Agree Agree

Not Sure


Group III: Core indicators on use of ICT by Businesses

3. 1 Proportion of businesses using computers

3. 2 Proportion of employees using computers

3. 3 Proportion of businesses using the Internet

3. 4 Proportion of employees using the Internet

3. 5 Proportion of businesses with a Web presence

3. 6 Proportion of businesses with an intranet

3. 7 Proportion of businesses receiving orders over the Internet

3. 8 Proportion of businesses placing orders over the Internet

Extended core 3. 9 Proportion of businesses using the

Internet by type of access: Narrowband Broadband (excludes slower speed technologies, such as dial-up modem, ISDN and most 2G mobile phone access)

3. 10 Proportion of businesses with a Local Area Network (LAN)

3. 11 Proportion of businesses with an extranet

3. 12 Proportion of businesses using the Internet by type of activity

Sending and receiving email Getting information: (a) about

goods or services; (b) from government organisations/ public authorities via websites or email; and (c) other information searches or research activities

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. Put an “X” in showing your agreement Strongly

Agree Agree

Not Sure


Performing Internet banking or accessing other financial services

Dealing with government organisations/ public authorities

Providing customer services Delivering products online

Group IV: Core indicators on the ICT

sector and trade in ICT goods

4. 1 Proportion of total business sector workforce involved in the ICT sector

4. 2 Value added in the ICT sector (as a percentage of total business sector value added)

4. 3 ICT goods imports as a percentage of total imports

4. 4 ICT goods exports as a percentage of total exports

A 3: ICT statistical, input, outcome and impact indicators A 3.1: What are the impact of ICT on Education and Training Access and delivery?

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

A 3.2: What are the impact of ICT on Health service access and delivery?

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

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A 3.3: What are the impact of ICT use and production on entities, the economy and society?

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

A 3.4: Respond to the Information in Table 3 regarding the impact of ICT

Table 3: Response Information Regarding the Impact of ICT

Data Item Response Computers allow respondent to do more in less time

1. Strongly agree 2. Agree 3. Disagree 4. Strongly disagree 5. Has never used a computer

Computers have made it easier for respondent to get useful information


Computers have helped respondent to learn new skills other than computer skills


Computers have helped respondent to communicate with people


Computers have helped respondent to reach career goals


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B. Impact of the policy initiatives in relation to the effectiveness of the ICT policy implementation

B 1: What are the ICT Policy initiatives did you carry out since 2003 in your organization / institution?

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

B 2: How effective were those ICT Policy initiatives that you carried out in your organization / institution?

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

B 3: What are the tangible results of the ICT initiatives that you implemented in your organisation?

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

B.5: Respond to the Information in Table 4 regarding the impact of the National ICT Policy initiatives in relation to the effectiveness of the National ICT Policy Implementation

Table 4: Response Information Regarding the Impact of the National ICT Policy Initiatives Data Item Response How many initiatives based on the National ICT policy were planned?

1. Above 15 2. Between 10 - 14 3. Between 5 - 9 4. Between 1 - 4

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5. None Out of these National ICT Policy initiatives which one were carried out: Please Tick Yes No If Yes State

Internet Access Networked Computers and other

ICT equipment

Development of Software Application Technologies

e- learning using learning environment

e-content for e-learning Development of organizational

web site

Development of IT Unit in organization

Employment of ICT Professionalism

Installation of fixed telephone lines

Perform any transaction using ICT Transformation of operations by

deploying ICT

State Other Initiatives if Any How many National ICT policy initiatives among the planned ones were implemented

1. Above 15 2. Between 10 - 14 3. Between 5 - 9 4. Between 1 - 4 5. None

What is the effectiveness of the implemented National ICT policy initiatives

1. Excellent 2. Very Good 3. Good 4. Average 5. Poor

Implementation of the National ICT policy initiatives have helped your organization / institution to:

Strongly Agree Agree Disagree

Strongly Disagree

Not at All

Improve leadership awareness on using ICT

improve the ICT infrastructure improve human capital improve the working efficiency Improve communication with

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customers Improve security in transaction

C. Specific sectors upon which Tanzania has placed emphasis with reference to its ICT policy goals and objectives

C 1: What are the specific sectors upon which Tanzania has placed emphasis with reference to its ICT Policy goals and objectives? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

C.2: Respond to the Information in Table 5 regarding the specific sectors which Tanzania has placed emphasis with reference to its policy goals and objectives using the following Likert Scale: 1: Very Little Extent 2: Little Extent 3: Some Extent 4: Great Extent 5: Very Great Extent

Table 5: The Response Information Regarding the Specific sectors which Tanzania has placed emphasis with reference to its policy goals and objectives

Focus Area 1: ICT Leadership Put an “X” to show your opinion 1A. Policy Objectives Very

Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

1A.1 Increase the use of ICT for equitable and sustainable socio-economic

1A.2 Raise level of awareness on the role and potential of ICT

1A.3 Create an authoritative national organization to effect, coordinate and review the National ICT Policy

1A.4 Prioritize ICT investment in Development assistance policies and programmes

1A.5 Enhance synergy, economies of scale and productivity in all ICT matters

1A.6 Create a favorable environment for cooperation and partnership in ICT among public and private sectors, civil society, and

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between all stakeholders at local, national, regional and international levels 1A.7 Empower and facilitate Tanzania’s participation in the Global Knowledge Society

Put an “X” to show your opinion 1B. Policy Goals Very

Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

1B.1 Finding appropriate mechanisms for policy coordination

1B.2 Creating awareness among leaders and the public, and political championing of ICT

1B.3 Promoting ICT to further productivity among the sectors that are key drivers of the national economy

1B.4 Prioritising of development assistance in ICT 1B.5 Developing ICT sector parameters and indicators

1B.6 Participation in global governance of ICT and the Internet

1B.7 Creation of an environment conducive for effective ICT deployment

1B.8 Addressing rural/urban imbalances 1B.9 Promotion of regional integration and international cooperation

1B.10 Promotion of more effective and increasingly broad-based national participation in international for a on Internet policy making and governance

Focus Area 2: ICT Infrastructure Put an “X” to show your opinion 2A. Policy Objectives Very

Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

2A.1 Foster efficient, inter-operable, reliable and sustainable national ICT infrastructure commensurate with grass-root needs, and compliant with regional and international standards, with increasing access while

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reducing cost 2A.2 Encourage regulatory organs to jointly

investigate and respond to the challenges of convergence and newly emerging technologies, while drawing inputs from the general public and the key stakeholders.

2A.3 Establish mechanisms and participate in addressing new international policy and technical issues raised by ICTs new technologies and services

2A.4 Foster the evolution of dynamic strategies that will address network security issues

2A.5 Evolve regional Internet development policies and infrastructure

2A.6 Establish mechanisms that will result in least cost access to bandwidth for institutions or individuals in Tanzania

2A.7 Ensure all installed ICT infrastructure and capacity is utilized effectively and contributes to resilience and redundancy


Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

2B.1 Build an adequate ICT infrastructure 2B.2 Address connectivity issues 2B.3 Developing appropriate software plans and

strategies

2B.4 Promote convergence of voice, data, computing and video (for example multimedia

services, VoIP)

2B.5 Mobilize strategic investments 2B.6 Compliance with regional and international

ICT infrastructure standards

2B.7 Improve access to basic socio-economic and cultural services

2B.8 Meet universal access obligations

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Focus Area 3: ICT Industry Put an “X” to show your opinion 3A. Policy Objectives Very

Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

3A.1 Create a conducive environment for a vibrant and sustainable ICT industry in Tanzania that is aligned to national priorities

3A.2 Contribute to efforts in making the country a competitive developer and producer of ICT products and services

3A.3 Build direct relationships with the manufacturers and designers of ICT resources

3A.4 Promote ICT culture, general awareness and political e-readiness in Tanzania

3A.5 Provide accurate feedback to the Government on the impact of policies and measures that affect the ICT market, while informing and advising on future courses of actions

3A.6 Guide the Tanzanian market on the full range of available options in terms of sourcing, licensing, upgrading and sustaining of ICT investments

3A.7 Promote special package deals for micro-enterprises or for community organizations

3A.8 Encourage multi-sectoral initiatives that apply ICT for poverty reduction, employment creation, and innovative entrepreneurship


Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

3B.1 Building capacity and culture for maintenance and after sales services

3B.2 Increasing capacity of ICT project management

3B.3 Improving availability and affordability of hardware and software solutions

3B.4 Making available appropriate financing and fiscal mechanisms for ICT entrepreneurs

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3B.5 Promotion of ICT culture in Tanzania 3B.6 Encouraging the involvement of the private

sector

3B.7 Development of local and open source software

3B.8 Development of local content 3B.9 Increasing in-sector networking and

partnering

3B.10 Addressing issues related to intellectual property rights

Focus Area 4: Human Capital Put an “X” to show your opinion 4A. Policy Objectives Very

Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

4A.1 Increase the size and quality of ICT -skilled human resource base in Tanzania

4A.2 Expand and develop the teaching of ICT at all levels of the national system of formal and informal education and training

4A.3 Use ICT to improve the quality of delivery of education and training in all areas including distance learning, as well as to enhance the learning experience itself

4A.4 Expand and improve adult-education, life-long learning and both general and digital literacy programmes, notably for retraining and re-skilling the existing workforce

4A.5 Encourage and support ICT training for political decision-makers, community and civil society leaders, as well as private and public sector executives

4A.6 Give special attention to providing new learning and ICT access opportunities for women and youth, the disabled and disadvantaged, particularly disenfranchised and illiterate people, in order to address social inequities

4A.7 Develop and deploy a nationwide e-Education system that supports schools,

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higher education/training facilities across the country by interconnecting them with each other and with relevant knowledge centres, providing curriculum integration while also generating information to better shape policies, strategic plans and tactical decisions for developing education and vocational training in Tanzania

4A.8 To foster interest among Tanzanian Scientists to conduct research and development activities related to ICT


Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

4B.1 Boosting the number of dedicated and qualified ICT professionals

4B.2 Refining the educational system. 4B.3 Developing appropriate attitudes, knowledge

and skills for ICT initiatives

4B.4 Integration of educational and vocational training opportunities

4B.5 Creating appropriate employment and self -employment opportunities and related employment services for ICT and associated professions

4B.6 Creating opportunities for developing multi-skilled operatives and hybrid managers

4B.7 Evaluation and certification of “standard” ICT courses

4B.8 Developing remuneration and incentives packages for ICT-skilled staff with focus on retention schemes for skilled workers and moving from “brain drain” to “brain gain”

4B.9 Creating opportunities for job enrichment, productivity, enhancement or wealth creation through ICT

4B.10 Creating conducive environment of research and development in ICT

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Focus Area 5: Legal and Regulatory Framework Put an “X” to show your opinion 5A. Policy Objectives Very

Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

5A.1 Establish an enabling legal framework, aligned with Tanzania’s constitutional provisions, legislative and regulatory environment, and consistent with regional and global best practices.

5A.2 Ensure that Tanzania does not become a haven of cyber-crime


Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

5B.1 Mould the present legal framework and related institutional infrastructure, as it is not yet conducive to ICT development and application

5B.2 Address the inadequate regulatory capacity, especially in the face of convergence of networks and services

5B.3 Enacting specific and effective legislative instruments on privacy, security, cyber crimes, ethical and moral conduct, encryption, digital signatures, copyrights, intellectual property rights and fair trade practice s

5B.4 Create capacity for research in ICT-related legal and regulatory issues

Focus Area 6: Productive Sectors Put an “X” to show your opinion 6A. Policy Objectives Very

Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

6A.1 Contribute to the reduction of poverty and improve the quality of life of Tanzanians

6A.2 Foster enterprise, entrepreneurship and innovativeness for sustainable socio-

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economic and cultural development 6A.3 Create a favourable climate for industry,

business and investment to adopt ICT solutions

6A.4 Develop and deploy a nationwide ICT system to support farmers, traders and extension workers in remote areas

6A.5 Ensure that private and public development plans and projects in all sectors incorporate appropriate ICT

6A.6 Avoid the adverse effects of globalisation, particularly the “hollowing-out” of local industries and tax revenues


Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

6B.1 Coordination of trade links and e-markets 6B.2 Facilitation of resource allocation, and

delivery

6B.3 Enhancement of productivity (especially in agriculture, industry and mining)

6B.4 Making available relevant information such as weather, and other climatic trends

6B.5 Developing better methods of management of land and water resources

6B.6 Our local industries working within the new global economy being exposed to the attendant risks of globalisation

Focus Area 7: Service Sectors Put an “X” to show your opinion 7A. Policy Objectives Very

Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

7A.1 Establish an environment conducive for e-commerce transactions and competition

7A.2 Encourage more usage of ICT in financial services (banking, insurance, etc)

7A.3 Promote the use of ICT to enhance efficiency, effectiveness and continuity in the provision of services and basic utilities from

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both private and public sectors especially in billing and payment systems

7A.4 Develop and deploy a nationwide e-Health system that supports medical facilities in the under-served areas

7A.5 Develop and deploy a nationwide e -Tourism system

7A.6 Encourage cyber-café owners to diversify their enterprises in order to build multiple revenue streams


Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

7B.1 Developing and accessing market information

7B.2 Modernization of management systems and practices

7B.3 Introducing ICT supported access to health and nutrition services

7B.4 Taming the prevalence of HIV/AIDS and other infectious and communicable diseases

7B.5 Managing proactive health care systems for preventive and curative services

7B.6 Matching Management Information Systems and ICT in the financial institutions including banking, insurance and capital markets

7B.7 Introducing Management Information Systems and ICT in the education, training and tertiary academic sectors for all fields of study

7B.8 Developing Management Information Systems and ICT in providing topical support and extension services to peasant producers and their communities in isolated rural areas

7B.9 Deployment of service quality improvement methodologies and standards

7B.10 Improving tourism marketing and management (domestic and international).

7B.11 Promotion of new postal communications services through the use of ICT

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Focus Area 8: Public Service Put an “X” to show your opinion 8A. Policy Objectives Very

Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

8A.1 Help increase the productivity of both the public and private sectors, by achieving the Government’s intention to be a model user of ICT

8A.2 Empower the public by building an e-Government platform that facilitates their relationship and interactions with the Government, and enhances the range and delivery of more effective public services at both central and local levels, while also generating accurate and timely information to better shape policies, strategic plans and tactical decisions for developing and enhancing the delivery of affordable public services

8A.3 Promote good corporate and public governance by furthering information sharing, transparency and accountability

8A.4 Enable public services to contribute meaningfully in achieving poverty reduction targets, in accordance to the priorities of the national Poverty Reduction Strategy Paper (PRSP).

8A.5 Enhance public participation Put an “X” to show your opinion 8B. Policy Goals Very

Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

8B.1 Increasing productivity (efficiency, effectiveness and continuity) of the public service

8B.2 Creating an e-governance environment responsive to the needs of the citizens

8B.3 Improving accessibility and affordability of public services to the citizens, wherever they are

8B.4 Building efficient communications and knowledge sharing within the public service

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8B.5 Setting up harmonised information banks with uniform, consistent, up to date, and secure data and management systems

8B.6 Increasing the ICT awareness, knowledge and skills of public servants

8B.7 Introducing operational processes and institutional structures that are amenable to ICT application and deployment

8B.8 The capture, preservation, and dissemination of relevant government records and archives, and their potential use as multimedia content of significant local relevance

8B.9 Establishing safeguards on data systems to protect the privacy of individuals whose personal data is held, and the confidentiality of information about entities and activities as relevant.

Focus Area 9: Local Content Put an “X” to show your opinion 9A. Policy Objectives Very

Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

9A.1 Support the local creation and development of ICT applications and multi-media content for productivity, as well as for social interactions, culture and entertainment

9A.2 Encourage the development of local content aimed at enhancing the understanding of prevailing topical issues and promoting tolerance of differing interpretations thereof

9A.3 Promote the use of schools in developing and sustaining local multi-media content

9A.4 Encourage the development of content for preserving the values, wisdom and acquired knowledge of our traditional communities and cultures

9A.5 Promote the development of local content to support e- activities

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Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

9B.1 Building a national gateway as the focal point for locally generated content

9B.2 Repackaging traditions, cultures, indigenous knowledge, and traditional wisdom arts as potential multimedia content

9B.3 Availability of government -generated content (forms, procedural guidelines, etc)

9B.4 Promotion of electronic publishing of local materials

9B.5 Wider dissemination of materials held in libraries and archives

9B.6 Using the Kiswahili language for content creation

9B.7 Promotion of e-communities, and discussion groups

9B.8 Promotion of community participation in initiatives for compiling local content

9B.9 Popularity of inappropriate uses of ICT detrimental to our values, ethics and culture, for example viewing pornography on the Internet

Focus Area 10: Universal Access Put an “X” to show your opinion 10A. Policy Objectives Very

Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

10A.1 Promote literacy as a platform for digital competencies, awareness and empowerment, while building universal access and broad availability of opportunities in Tanzania

10A.2 Provide citizens with universal access to ICT in order to improve their productivity and to broaden their opportunities for knowledge sharing and for generating local content

10A.3 Provide special incentives for investors to deliver broadband connectivity to hitherto

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disenfranchised and isolated populations in the country

10A.4 Encourage the use of existing community access points by schools and other learning institutions as part of their curricula and facilitate the construction of such access points within, or in easy reach of, their premises

10A.5 Build awareness that investment in and through ICT in remote areas is a potent means of reducing the cost of rural-urban transactions

10A.5 Facilitate the creation of grass-roots networks for wealth-creation through trade, both within the country and internationally

10A.6 Operationalise the Rural Telecommunications Development Fund


Little Extent

Little Extent

Some Extent

Great Extent

Very Great Extent

10B.1 Increasing ICT capacity in terms of bandwidth and the penetration of services

10B.2 Leveraging of community access points for provision of smart services

10B.3 Improving coverage of functional utilities that go hand in hand with ICT

10B.4 Developing locally relevant content that attracts users and adds value to their daily lives

10B.5 Providing affordable access to ICT 10B.6 Integrating ICT within lifestyles and cultures 10B.7 Bringing awareness of benefits of ICT access

and training to the public

10B.8 Developing peer-to-peer networking and knowledge sharing at grassroots level

10B.9 Encouraging partnerships among public, private and community sectors at all levels in support of universal access initiatives

10B.10 Creating incentives for service providers to deploy services in rural and underserved areas as well as disadvantaged groups

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D. Strengths and challenges with reference to lessons learnt during the development and implementation of the identified policy plans and strategies

D 1: What are the strengths of the current ICT Policy, especially with reference to the lesson learnt during the development and implementation of the identified policy plan and strategies?

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

D 2: What are the challenges of the current ICT Policy, especially with reference to the lesson learnt during the development and implementation of the identified policy plan and strategies?

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

E. Directions and target areas as regards ICT policy development, implementation and framework for monitoring and evaluation

E 1: What are the new directions areas as regards ICT policy development, implementation and framework for monitoring and evaluation?

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

E 2: What are the new targets areas as regards ICT policy development, implementation and framework for monitoring and evaluation?

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

4 data collection tools

Documents