4 communication in workplace
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Deepak TiwariTRANSCRIPT
Chapter Two:Chapter Two:The Evolution of Communication in the The Evolution of Communication in the
WorkplaceWorkplace
H.L. GoodallH.L. Goodall&&
Sandra GoodallSandra Goodall
Communicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed
Ch2: The Evolution of Communication in the Workplace
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Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth 3
Classical Management and Classical Management and Information TransferInformation TransferScientific Management Organizations Should Operate as
Efficient Machines
Owners and Managers were to
Find “One Best Way”
Tasks were Made Discrete Mic
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Ch2: The Evolution of Communication in the Workplace
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Classical Management and Classical Management and Information TransferInformation TransferBureaucracy Fixed Division of Labor Hierarchy of Work Responsibilities Set of General Operating Rules Separation of Personal and Professional Lives Equal Selection based on Qualifications
Ch2: The Evolution of Communication in the Workplace
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Ch2: The Evolution of Communication in the Workplace
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Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction ProcessHawthorne Studies Importance of Open Communication
and Supportive Relations
Need to Take Workers’ Feelings into Account
Need to Respond to Developmental Needs of Workers
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Ch2: The Evolution of Communication in the Workplace
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Ch2: The Evolution of Communication in the Workplace
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Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction Process
Maslow’s Hierarchy of Needs
Ch2: The Evolution of Communication in the Workplace
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Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction Process
Maslow’s Hierarchy of Needs
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth 10
Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction Process
Maslow’s Hierarchy of Needs
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth 11
Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction Process
Maslow’s Hierarchy of Needs
Ch2: The Evolution of Communication in the Workplace
Copyright © 2006 Wadsworth 12
Human Relations/Resources Human Relations/Resources and Transaction Processand Transaction Process
Maslow’s Hierarchy of Needs
Maslow’s Hierarchy of Needshttp://web.utk.edu/~gwynne/maslow.HTM
Ch2: The Evolution of Communication in the Workplace
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Ch2: The Evolution of Communication in the Workplace
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Systems Thinking and Systems Thinking and Communication NetworksCommunication NetworksComponents of a System Environment Interdependence Goals Feedback Openness, Order, and Contingency
Ch2: The Evolution of Communication in the Workplace
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Using Formal and Informal Using Formal and Informal Networks EffectivelyNetworks Effectively Develop Contacts Inside and Outside
the Workplace
Keep Lines of Communication Open
Understand Decisions are Subject to
Change and Revision
Ch2: The Evolution of Communication in the Workplace
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Using Formal and Informal Using Formal and Informal Networks Effectively Networks Effectively (cont’d)(cont’d)
Never Assume Operational Isolation
Understand that Change is Healthy
Enter All Interactions from a
Conscious Communication
Perspective
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Ch2: The Evolution of Communication in the Workplace
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Ch2: The Evolution of Communication in the Workplace
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Organizational Cultures, Organizational Cultures, Communication, and PowerCommunication, and PowerInfluence of Cultural Approach to Power Classical Approach to Power
Reward Power
Coercive Power
Referent Power
Expert Power
Legitimate Power Mic
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Organizational Cultures, Organizational Cultures, Communication, and PowerCommunication, and Power
Human Relations Approach to Power
The Systems Approach to Power
The Cultural Approach to Power Power and Difference
Power and Democracy
Influence of Cultural Approach to Power
Classical Approach to Power
Ch2: The Evolution of Communication in the Workplace
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Organizational Narratives Organizational Narratives and Dialogueand DialogueTypes of Communication Phatic Communication:- Conversational speech
used to communicate sociability more than
information
Ch2: The Evolution of Communication in the Workplace
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Organizational Narratives Organizational Narratives and Dialogueand DialogueTypes of Communication Ordinary Conversation
Ch2: The Evolution of Communication in the Workplace
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Organizational Narratives Organizational Narratives and Dialogueand DialogueTypes of Communication Skilled Conversation
Ch2: The Evolution of Communication in the Workplace
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Organizational Narratives Organizational Narratives and Dialogueand DialogueTypes of Communication Personal Narratives
Ch2: The Evolution of Communication in the Workplace
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Organizational Narratives Organizational Narratives and Dialogueand DialogueTypes of Communication Dialogue
Ch2: The Evolution of Communication in the Workplace
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Organizational Narratives Organizational Narratives and Dialogueand Dialogue
Types of Communication
Mindless Communication
Mindful Communication
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The Next Step: Learning The Next Step: Learning OrganizationsOrganizationsFive Disciplines Systems Thinking
Personal Mastery
Mental Models
Shared Vision
Team Learning
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Ch2: The Evolution of Communication in the Workplace
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Ch2: The Evolution of Communication in the Workplace
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Role of Communication in Role of Communication in Learning OrganizationsLearning Organizations
Ch2: The Evolution of Communication in the Workplace
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Why We Learn About Why We Learn About Theories of CommunicationTheories of Communication They are Practical when Applied
Provides Intellectual Equipment
Acquire a Language for Describing and
Evaluating Personal Experiences
H.L. GoodallH.L. Goodall&&
Sandra GoodallSandra Goodall
Communicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed