4-1

4-2

ObjectivesObjectivesObjectivesObjectives1.A definition of diversity and an understanding of its importance in the corporate structure

2.An understanding of the advantages of having a diverse workforce

3.An awareness of the challenges facing managers within a diverse workforce

4.An understanding of the strategies for promoting diversity in organizations

5.Insights into the role of the manager in promoting diversity in the organization

4-3

Defining DiversityDefining DiversityDefining DiversityDefining DiversityThe Social Implications of Diversity

Majority and Minority Groups

4-4

Advantages of Diversity in OrganizationsAdvantages of Diversity in OrganizationsAdvantages of Diversity in OrganizationsAdvantages of Diversity in OrganizationsGaining and Keeping Market Share

Cost Savings

Increased Productivity and Innovation

Better-Quality Management

4-5

Advantages of Diversity in OrganizationsAdvantages of Diversity in OrganizationsAdvantages of Diversity in OrganizationsAdvantages of Diversity in Organizations

4-6

Challenges That Managers Face in Working with Diverse PopulationsChallenges That Managers Face in Working with Diverse PopulationsChallenges That Managers Face in Working with Diverse PopulationsChallenges That Managers Face in Working with Diverse PopulationsChanging Demographics

Department of Labor report indicates issues important in 21th century:

1. The population and the workforce will grow more slowly

2. The average age will rise and young workers pool will shrink

3. More women will enter the workforce

4. Minorities will make up a larger share of new entrants

5. Immigrants will represent the largest share of the increase

4-7

Challenges That Managers Face in Working with Diverse PopulationsChallenges That Managers Face in Working with Diverse PopulationsChallenges That Managers Face in Working with Diverse PopulationsChallenges That Managers Face in Working with Diverse Populations

4-8

Challenges That Managers Face in Working with Diverse PopulationsChallenges That Managers Face in Working with Diverse PopulationsChallenges That Managers Face in Working with Diverse PopulationsChallenges That Managers Face in Working with Diverse PopulationsEthnocentrism and Other Negative Dynamics

Ethnocentrism

Discrimination

Tokenism and Other Challenges

4-9

Challenges That Managers Face in Working with Diverse PopulationsChallenges That Managers Face in Working with Diverse PopulationsChallenges That Managers Face in Working with Diverse PopulationsChallenges That Managers Face in Working with Diverse PopulationsNegative Dynamics and Specific Groups

Women

Gender Roles

The Glass Ceiling and Sexual Harassment

Minorities

Older Workers

Stereotypes and Prejudices

Workers with Disabilities

4-10

Strategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in OrganizationsPromoting Diversity through Hudson Institute Strategies

1. Stimulate balanced world growth

2. Accelerate productivity increases in service industries

3. Maintain the dynamism of an aging workforce

4. Reconcile the conflicting needs of women

5. Fully integrate African American and Hispanic

6. Improve the education and skills of all workers

Promoting Diversity through Equal Employment and Affirmative Action

4-11

Strategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in Organizations

4-12

Strategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in OrganizationsPromoting Diversity through Organizational Commitment

Ignoring Differences

Complying with External Policies

Enforcing External Policies

Responding Inadequately

Implementing Adequate Programs

Taking Effective Action

4-13

Strategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in Organizations

4-14

Strategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in OrganizationsStrategies for Promoting Diversity in OrganizationsPromoting Diversity through Pluralism

“Golden Rule” Approach

Assimilation Approach

“Righting-the-Wrongs” Approach

Culture-Specific Approach

Multicultural Approach

4-15

The Role of the ManagerThe Role of the ManagerThe Role of the ManagerThe Role of the ManagerPlanning

Organizing

Influencing

Controlling

4-16

The Role of the ManagerThe Role of the ManagerThe Role of the ManagerThe Role of the ManagerManagement Development and Diversity Training

Basic Themes of Diversity Training

1. Behavioral awareness

2. Acknowledgment of biases and stereotypes

3. Focus on job performance

4. Avoidance of assumptions

5. Modification of policy and procedure manuals

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The Role of the ManagerThe Role of the ManagerThe Role of the ManagerThe Role of the ManagerManagement Development and Diversity Training (continued)

Stages in Managing a Diverse WorkforceUnderstanding and Influencing Employee ResponsesGetting Top-Down Support

Organizations with top-down support are more likely to boast the following:1. Managers skilled at working with a diverse workforce

2. Effective education and diversity training programs

3. Organizational climate promotes diversity and fosters peer support

4. Open communication about diversity issues

5. Recognition for development of diversity skills and competencies

6. Recognition for employee contributions to diversity goals

7. Organizational rewards for implementation of diversity goals

4-18

The Role of the ManagerThe Role of the ManagerThe Role of the ManagerThe Role of the Manager