365 services overview

365 Data Centers Services Overview

Emeryville San Jose

Phoenix Dallas

Seattle

St. Louis

Chicago Detroit

Cleveland

Indianapolis

Nashville

Tampa

Reston

Pittsburgh

Buffalo

Philadelphia New York

Emeryville Headquarters (Backup CSC/NOC)

Customer Service/ Network Operations Center

365 Data Centers U.S. Footprint Nationwide reach to 82M people & 500+K businesses

•  100% uptime for over 2 years •  Industry-leading churn <1%/month •  Ave. tenure of Ops team: 8.8 years •  SSAE 16 & HIPAA certified

•  66% power & 68% space ready to sell •  17 locations in 16 US markets (Top 5) •  Mostly downtown locations •  60+ carriers and local access providers

Tampa

365 Data Centers Confidential

Our Ecosystem & Customers Building Their Businesses Inside Ours

Carriers Content Businesses

Our differentiated and focused approach

New approach An easier way

to do business Local

approach SMBs

not enterprises More than just the top tier markets

365 Data Centers Confidential 4

365 Data Centers Benefits and Proof Points

Reliable

•  100% uptime SLA •  100% uptime across all facilities

since the company was formed in 2012

•  n+1 configuration for assured redundancy

•  Proven escalation and natural disaster methods and procedures

•  24x365 live support Network Operations Center

•  80% of employees are local Operations resources

Proven

•  Certified to the highest industry standards and compliance requirements

•  Majority of customers on long term contracts and renewals

•  Top tier carriers – Verizon, Sprint, Comcast

Secure

•  24x365 site monitoring through Security Operations, ID Cam, motion sensors, alarms, and recording

•  Restricted access and biometric scanning

365 Data Centers Confiden0al

TRUSTED



Carrier Access

•  60+ carriers with an average of 10 carriers per site and growing

•  150 pops with access to thousands of fiber-lit building and hundreds of thousands of subscribers

6

Content and Cloud Ecosystem

•  Access to high value content and CDNs – Comcast, Cablevision…

•  Cloud and SaaS providers and partners to provide complete solutions

•  4,000 MSPs, integrators, and IT solution providers

Community Focused

•  Job creator through technology hub development

•  Civic incentives and e-commerce development teams

•  Leadership on city government technology councils


CONNECTED


Flexible

•  Quick Start - Everything included, No long-term commitment, monthly option.

•  Long-term, value-based options (24 and 36 month)

•  Variable terms: Early move in choices, Extended start date option

7

Scalable

•  Right-sized; not over engineered •  Locally based/nationally

accessible: 17 Tier 1 and Tier 2 locations

•  191,000 available square feet •  6,000+ available cabinets •  9 MW of available power

Choice

•  Cabinet and colocation sizes •  Carrier neutral •  Connectivity - Fiber,

Ethernet, COAX, or POTS options


EASY


Products and Services Stack Compelling Roadmap to Expand Addressable Market

8

Infrastructure as a Service components available today.

Managed Services provided in Emeryville center only.

SSAE 16 & HIPAA certified.

Cloud services designed to leverage multi-site advantage.

Data Center Services Cabinet, Cage, Power, Remote Hands

Network Services Mul0-‐Homed Burstable Internet, Local Transport

Device Management Managed Server, Monitoring

Managed Security Firewall, IDPS, Authen0ca0on, SSAE 16 & HIPAA Cer0fica0on

Data Services Backup, Replica0on, Storage, SAN Management

Cloud Disaster Recovery, Remote Storage, Cloud Storage

Infrastructure

as a Service

Managed

Services Service Level Agreem

ents

Competitive Comparison

365 Data Centers Equinix CoreSite TelX Peak 10 CyrusOne Zayo

Redundancy N+1 N+2 N+2 N+1 N+1 N+1 N+1

Compliance SSAE 16, HIPAA SSAE 16, HIPAA

SSAE 16, HIPAA

SSAE 16, HIPAA

SSAE 16, HIPAA

SSAE 16, HIPAA

SSAE 16 (5 sites only)

US Markets 16 12 8 13 10 9 17

Monthly terms

SMB pricing

Downtown locations


Colocation Services

Colocation Services

•  Space −  Standard Full Cabinet −  Compact Cabinet (Q4 2014) −  Custom Cage

•  Power −  AC and DC −  20 and 30 Amps −  120 and 208 Volt −  Single, Dual, Redundant,

Redundant PDUs •  Cross Connects −  Ethernet −  Fiber (single mode, multi-mode) −  COAX −  POTS


Standard Full Size Cabinet

•  Height – 84” −  42 Rack Units (RU)

•  Width – 19-23” −  Standard rack frame

supports 19” equipment mounting rails

−  Can also support 23” (ICB)

•  Depth – 36” −  36” maximum equipment

depth



SECTION A-A

DETAIL B

MESH DETAILTYP. FRONT &REAR DOORS

1

1

2

2

3

3

4

4

5

5

6

6

7

7

8

8

A A

B B

C C

D D

DWG NO: REV

SHEET: OF

DRAWN

CHECKED & APP.

TITLE

DRAWING NOT TO SCALE

PART NUMBER:

QTY PER UNIT: 1MATERIAL TYPE:

MATERIAL GAUGE:

FINISH:

GREAT LAKES CASE & CABINET CO., INC.P.O. BOX 551 EDINBORO, PA 16412

PHONE (814) 734-7303 FAX (814) 734-3907E-MAIL [email protected]

Use of this document is subject toa confidentiality and nondisclosureagreement with Great Lakes Case& Cabinet Co., Inc. (GLCC) and maynot be reproduced, disclosed orutilized in whole or in part withoutprior written authorization from GLCC.

NOTICE:

TOLERANCE UNLESS OTHERWISE NOTED:ANGULAR +/- 1`.XXXX +/- .010.XXX +/- .015.XX +/- .030

.X FOR REF. ONLY

UNLESS OTHERWISE SPECIFIEDALL DIMENSIONS ARE IN INCHES

DIMENSIONAL LIMITS APPLYAFTER APPLICATION OF FINISH

INTERPRET DRAWING PER ASME Y14.5M-1994

THIRD ANGLEPROJECTION

DATE

DATE 1 1 ANDY 2/21/2013

- - DC#09367

09367

CRS

VARIES

BLACK POWDER COAT

EST. WEIGHT : 250.12 lbmass

A

A

Bill of MaterialDESCRIPTIONQTYITEM

84"H x 24"W x 36"D ENCLOSURE (45 RMU) - BASE UNIT11SET OF TWO SIDE PANELS FOR ONE SIDE, 8" x 8" KNOCKOUT2280.25"H x 21.25"W MESH DOOR ASSEMBLY23TOP PANEL FOR ES FRAMES14SET OF ADJUSTABLE LEVELERS15

B

24.00

84.0

0

36.0037.59

3

2

1

4

2

3

18.31 =19"EIA

78.7

5 =

45 R

MU

R2.30 CABLE ENTRYOR FAN KNOCKOUT(TYP. 2)

8.00"QKNOCKOUT(TYP. 4)

4.00 16.00

4.30

.50

.63

.63

1.75

= 1

RM

UR

EPEA

TS

0.375"QTYP.

.19.09

.16

60°

P.156

5

84"H x 24"W x 36"D ENCLOSURE, INCLUDES TWO PR 19"EIA CAGE NUT MTG. RAILS, MESH FRONT & REAR DOORS, SIDE PANELS WITH 8" SQ. KNOCKOUTS

SEEMESH DETAIL

Typical Standard Full Size Cabinet

Standard Compact Cabinet

•  Height −  14 Rack Units (RU)

•  Width – 24” −  Rack frame supports 19”

equipment mounting rails •  Depth – 36” −  36” maximum equipment

depth •  Power Options −  Single 7 or 15 amps x 120 volt

•  Internet Included −  5 Mbps of Internet included −  Burstable @ $25 / Mbps


Calculating Power Electric Voltage (volts): Electrical voltage is defined as electric potential difference between two points of an electric field. Using water pipe analogy, we can visualize the voltage as height difference that makes the water flow down. (e.g.120 volts, 208 volts) Electrical current (amps): Electrical current is the flow rate of electric charge in electric field, usually in electrical circuit. Using water pipe analogy, we can visualize the electrical current as water current that flows in a pipe. The electrical current is measured in ampere (amp) unit. (e.g. 20 amps, 30 amps) Power (watts): Electric power is the rate of energy consumption in an electrical circuit. The electric power is measured in units of watts. 1,000 watts is equal to 1 kilowatt (kW). (e.g. 2 kW cabinet, 3 kW, 5 kW)

Power Calculation Power = amps x volts kilowatt = amps x volts / 1000

Current (amps) Voltage (volts) Number of Circuits Power (kW) Use at 80% 20 amps 120 volts 1 2.4 kW 2 kW 30 amps 120 volts 1 3.6 kW 3 kW 30 208 1 6.2 kW 5 kW

10 kW – ICB Approval Required

Remote Hands

•  Rebooting hardware •  Replacing hard disks •  Receiving and racking new gear •  Moving in-cabinet cross-connects •  Requires clear set of instructions from

customer •  Pricing: −  $100 to install rack −  $150/hour in 30 min. increments −  Minimum 3 hours – after hours

•  Scheduled through the CSC


365 Quick Start Colocation Bundle Easy way to get started

Quick Start Full Cab 2kW



Monthly Charge $ 800 $ 1,300 $ 2,100

One Time Charge $ 1,200 $ 1,500 $ 1,750

Monthly Term

Full Cabinet (42 RU, 84x24x36)

1x120V 20A

1x120V 30A

2x208V 30A

Cross-connect

Two cross-connects

Internet access 5Mbps 5Mbps 10Mbps


Data Center Overview

Emeryville San Jose

Phoenix Dallas

Seattle

St. Louis

Chicago Detroit

Cleveland

Indianapolis

Nashville

Tampa

Reston

Pittsburgh

Buffalo

Philadelphia New York

Emeryville Headquarters (Backup CSC/NOC)

Customer Service/ Network Operations Center

The Opportunity Nationwide footprint reaching 82M people & 500+K businesses

•  100% uptime for over 2 years •  Industry-leading churn <1%/month •  Ave. tenure of Ops team: 8.8 years •  SSAE 16 & HIPAA certified

19

•  66% power & 68% space ready to sell •  17 locations in 16 US markets (Top 5) •  Mostly downtown locations •  60+ carriers and local access providers

Tampa


365 Data Centers products & services

20

Space

Turn-key solutions

Available cabinets

Custom private cages and suites

Flexible workspace

24x365 NOC

191K available sq feet in Tier 1 and 2 markets

6,000+ total cabs

Certified to the highest industry standards and compliance requirements



Power

UPS backed power for AC options

UPS n+1 design

AC power – 120V, 208V, 208V 3 phase

DC power available from redundant A and B plants

Generator backup

Onsite fuel storage

Priority fuel contracts

100% uptime SLA

100% Up0me Since company formed




Cross connects

Carrier neutral facilities

10+ carrier options in each

facility and growing

Connectivity to cloud providers and solutions

Onsite Meet Me Rooms

Fiber, Ethernet, COAX, or POTS connectivity options

Remote hands

Value engineering

Network layout

Cabinet layout

Deployment engineering

Secure shipping and receiving

Design & Support

Reliability & performance


100 power outages

56 lightening storms

31 tornados

9 extreme hot days

563 hail storms

5 hurricanes

389 floods

Maintained Up0me Over the past decade

Reliability & performance


Security

Meet Me spaces restricted and escorted carriers

Customers have 24x365 secure access

24x365 site monitoring through Security Opera0ons

ID Cam, authen0ca0on for entry

Mo0on sensor, alarms and recording

Dry pipe pre-‐ac0on system

Heat and smoke detector above and below raised floors

CRAC units

72 degrees =/-‐5

Humidity maintained at 35-‐55%

ASHRAE Standards

Environmentals

24x365 on-‐site access to CSC

Physical site – 2 factor

World class customer care


Customer Support Center (CSC) is an “always available” support team

Commided to providing our customers with consistent high-‐quality service

Contact us for anything! We’re here to help.

Customer Care

Our approach

SMBs


Channel

Economic Dev.

Easy and Flexible

Connected

Hybrid cloud Data Centers

Downtown Tier 1 and 2

Markets

Compliance

Benefits of a Compliant Data Center

•  Reduced Complexity. Colocating your servers in a compliant data center takes the burden and the complexity of compliance out of your hands.

•  Save on Costs. A compliant service provider allows your IT team to focus on core applications directly related to your business, not on the day-to-day details involved with server updates, data center infrastructure, network management and security.

•  Security. Top colocation providers are outfitted with managed servers, cloud, power and network infrastructure built with redundant routers, switches and paired universal threat management devices to protect sensitive information.

•  Availability. The use of high-availability (HA) solutions in a fully redundant and compliant data center assures clients of uninterrupted uptime and data availability.


SSAE 16 Overview •  What is (SSAE 16) SSAE 16? – stands for Statement on Standards for Attestation Engagements No. 16

−  SSAE 16 is a set of standards developed specifically for certified public accountants (CPAs) to evaluate internal controls and the impact a service organization may have on the entity’s control environment

−  Businesses rely on SSAE 16 audits and reports to build trust and confidence in a service provider’s ability to design, operate and control −  SSAE 16 audits may assist an entity in complying with the Sarbanes-Oxley act or similar law or regulation.

•  What are SOC reports? −  Service Organization Controls (SOC) Reports are prepared by an auditor in accordance with SSAE 16 standards and are specifically

intended to evaluate a service organizations controls. There are three SSAE 16 SOC reports: −  SOC 1: Report on Controls at a Service Organization Relevant to User Entities’ Internal Control over Financial Reporting −  SOC 2: Report on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality or Privacy −  SOC 3: Trust Services Report for Service Organizations. −  Use of these reports is typically restricted to the management of the service organization, user entities, and user auditors.

•  Is 365 Data Centers SSAE 16 compliant? −  Yes, 365 Data Centers has been audited by a third-party auditor and found to be compliant with the SSAE 16 standards. We have an

SSAE 16 Soc 1 Type 2 report that outlines the findings of the audit. −  365 received an SSAE 16 Soc 1 Type 2 unqualified audit opinion delivered with no exceptions.

•  How does SSAE 16 certification benefit your business? −  Going through an SSAE 16 audit is a rigorous process. Only service organizations that have designed and implemented their controls and

processes well and demonstrated operational effectiveness receive an unqualified audit opinion. Such audits are time-consuming and costly.

−  Businesses that use service organizations that have been audited for SSAE 16 compliance should have a higher level of trust and confidence in that organizations controls and operational capabilities. Additionally, entity’s that are being audited themselves for SSAE 16, Sarbanes-Oxley compliance or similar law or regulation will find it easier to comply with requirements when using an SSAE 16-audited service organization. This will speed compliance and reduce the cost of compliance.

•  Are 365 Data Centers’ SSAE 16 audit reports available to review? −  Yes, 365 Data Center’s SSAE 16 audit report is available to customers and qualified prospective customers and partners upon request.

Please contact us for more information or to request a copy of our SSAE 16 report.


“365 Data Center’s documented procedures, systems and track record of operations allowed A-‐lign to perform the audit efficiently.” - Scott G. Price, Managing Director, A-Lign CPAs

HIPAA and HITECH •  What is HIPAA?

−  The Health Insurance Portability and Accountability Act of 1996 (HIPAA) was enacted by the United States in 1996 −  HIPAA Privacy Rule in December 2000, set national standards for the protection of individually identifiable health.

Compliance with the Privacy Rule was required as of April 14, 2003 (April 14, 2004, for small health plans). −  HIPAA Security Rule in February 2003, establishes national standards to protect individuals’ electronic personal health

information that is created, received, used, or maintained by a covered entity.

•  Is 365 Data Centers HIPAA compliant? −  Yes, 365 Data Centers is compliant with the relevant sections of the HIPAA Security Rule across 100% of its colocation

facilities. −  Additionally, A-lign, our auditor, concluded that 365 Data Centers had implemented the appropriate breach reporting

procedures as required by the Health Information Technology for Economic and Clinical Health (“HITECH”). •  How does HIPAA certification benefit your business?

−  365 Data Centers’ compliance with the relevant sections of the HIPAA Security Rule enables covered entities, such as, health care providers, health plans and health care clearing houses, to accelerate their compliance with HIPAA requirements to protect the privacy and security of health information.

−  Covered entities would engage 365 Data Centers as a Business to help it carry out its health care activities and functions. Upon request, 365 Data Centers will provide a written Business Associate Agreement (BAA) demonstrates our specific HIPAA compliance with the Security Rules’ requirements.

•  Are 365 Data Centers’ HIPAA audit reports available to review? −  Yes, 365 Data Centers’ HIPAA audit report is available to customers and qualified prospective customers and partners upon

request. Please contact us for more information or to request a copy of our HIPAA audit report. •  Will 365 Data Centers provide a signed HIPAA Business Associate Agreement?

−  Yes, 365 Data Centers will provide a written Business Associate Agreement (BAA) to covered entities upon upon request. Please contact us for more information or to request written BAA.


365 Data Centers Services Overview