34839990 consumer behaviour towards readymade garments with reference to itc
TRANSCRIPT
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
1.1 THEORETICAL BACKGROUND OF THE STUDY:
MARKETINGRESEARCH
Marketing Reear!" "a #i$er %eaning an$ !&'e. It i t"e(te%ati! gat"ering) re!&r$ing an$ ana*(+ing &, $ata a-&t 'r&-*e%
!&nne!te$ #it" t"e %arket '*a!e) i.e. 'r&-*e% re*ating t& 'r&$!t) 'ri!e)
'*a!e an$ 'r&%&ti&n &, t"e / 0 &, t"e %arketing %i2.
T"e A%eri!an Marketing A&!iati&n $e,ine Marketing Reear!"
a ,&**:3
Marketing Reear!" i t"e ,n!ti&n #"i!" *ink t"e !t&%er)
!&n%er an$ '-*i! t& t"e %arketer t"r&g" in,&r%ati&n e$ t&
i$enti,( an$ $e,ine %arketing &''&rtnitie an$ 'r&-*e%4 generate
re,ine an$ e5a*ate a!ti&n4 %&nit&r %arketing 'er,&r%an!e4 an$
i%'r&5e n$ertan$ing &, %arketing a a 'r&!e.
Marketing Reear!" i !&n!erne$ #it" a** t"&e ,a!t&r #"i!"
"a5e a $ire!t i%'a!t '&n t"e %arketing &, 'r&$!t an$ er5i!e. It i
t"e t$( &, an( 'art &, t&ta* %arketing 'r&!e. In !&n!entrate &n t"e
t$( &, 'r&$!t '*anning an$ $e5e*&'%ent) 'ri!ing) '&*i!ie)
e,,e!ti5ene &, 'er&na* e**ing) a$5ertie%ent an$ a*e 'r&%&ti&n)
!&%'etiti&n an$ t"e entire area &, -(er -e"a5i&r an$ attit$e in
t"e %arket '*a!e.
CONSUMER BEHA6IOUR
C.B. i $e,ine$ a t"e -e"a5i&r t"at !&n%er $i'*a( in
ear!"ing ,&r) 'r!"aing) ing) e5a*ating an$ $i'&ing &, 'r&$!t
an$ er5i!e t"at t"e( e2'e!t #i** ati,( t"eir nee$. C&n%er
-e"a5i&r !&%e n$er %arketing -ran!".
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
T"e t$( &, !&n%er -e"a5i&r $#e** ,r&% 5ari& t"e%e t"e
i%'&rtant &n!e are $i!e$ -e*: 3
B(ing %&ti5e
B(ing r&*e
Ma7&r ,a!t&r in,*en!ing -(ing -e"a5i&r
8&rking tar$ en"an!ing !t&%er ati,a!ti&n
T"e ,i5e tage in !&n%er -(ing 'r&!e
T"e ai% &, %arketing i t& %eet an$ ati,( target !t&%ernee$ an$ #ant. T"e ,ie*$ &, C&n%er -e"a5i&r t$ie "
in$i5i$a*) gr&') an$ &rgani+ati&n e*e!t) -() e) an$ $i'&e &,
g&&$) er5i!e) i$ea) &r e2'erien!e t& ati,( t"eir nee$ an$ $eire.
Un$ertan$ing !&n%er -e"a5i&r an$ 9kning !t&%er i ne5er
i%'*e. Ct&%er %a( a( &ne t"ing -t $& an&t"er. T"e( %a( n&t -e in
t&!" #it" t"eir $ee'er %&ti5ati&n. T"e( %a( re'&n$ t& in,*en!e t"at
!"ange t"eir %in$ at t"e *at %inte. Marketing an$ en5ir&n%enta*
ti%*i enter t"e -(er !&n!i&ne. T"e -(er !"ara!teriti! an$
$e!ii&n 'r&!ee *ea$ t& !ertain 'r!"ae $e!ii&n. T"e %arketer tak
i t& n$ertan$ #"at "a''en in t"e -(er !&n!i&ne -et#een t"e
arri5a* &, &ti$e ti%*i an$ t"e 'r!"ae $e!ii&n. It "a -een a't*(
ai$ t"at t"e ,ie*$ &, !&n%er -e"a5i&r "&*$ ,&r 5ari& !ateg&rie &,
'e&'*e !" a t"e !&n%er) %arketer an$ t$ent &, %arketing.
A** t"e ,ir% "a5e tarte$ !&ni$ering 9!t&%er a t"e 9king &r
;een. T&$a() t"e %arket '*a!e i ,*&&$e$ #it" %an( ne# '*a(er
in!*$ing t"e "&t &, MNC re*ting in t"e a5ai*a-i*it( &, %&re n%-er
&, -ran$ in e5er( eg%ent &, t"e %arket. On a!!&nt &, t"i) t"e
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
!t&%er "a tarte$ -e!&%ing !"&&( a-&t #"at t& -(. T") a** ,ir%
are -e!&%ing n&t &n*( !t&%er ,&!e$ -t are a*& tr(ing t& -i*$
re*ati&n"i' #it" t"e%. T"i i $&ne -( !&ntin&*( '$ating
kn*e$ge) in,&r%ati&n an$ n$ertan$ing &, t"e !t&%er nee$ an$
e2'e!tati&n.
A#arene t"at i $i'*a(e$ -( t"e ,ir% "a5e %a$e !&n%er take %&re
interet in t"eir n !&n%'ti&n re*ate$ $e!ii&n. T"e( are keen t&'
gain %&re kn*e$ge a-&t taking 5ari& $e!ii&n re*ate$ t& 'r&$!t
an$ t"e 'r&%&ti&na* in,*en!e t"at 'era$e t"e% t& -(.
Marketer "a5e #&ken ' t& t"e rea*it( t"at t"e( e2it in a !&%'etiti5e
en5ir&n%ent) an$ t"ere,&re "a5e t& -e %&re !t&%er ,&!e$. On t"e
&ne "an$) t"e ,ir% are ,a!ing *i;i$it( 'r&-*e%) ,&**e$ -( a riing
rate &, in,*ati&n a*&ng #it" in!reaing !&%'etiti&n eating int& t"eir
%argin an$ a*e. On t"e &t"er "an$) %arketer "a5e &-er5e$ t"at t"e
!"&i!e e%'ere$ !t&%er !ann&t -e taken ,&r grante$. T"i i'arti!*ar*( tre -e!ae &, t"e ra'i$ rie in t"e a5erage !t&%er
earning) a #e** a a "ar' $r&' in t"e a5ing rate3 re*ting in a "ge
a%&nt &, $i'&a-*e in!&%e t& -e 'ent &n 'r&$!t an$ er5i!e.Ha5ing
a -etter n$ertan$ing &, !&n%er -e"a5i&r #i** "e*' !&%'anie
-e!&%e -etter t"an t"eir !&%'etit&r. T"e( #i** -e a-*e t& 're$i!t t"e #a(
a !&n%er %a( rea!t t& a gi5en et &, !e) an$ t" t"e( #i** -e a-*e t&
'*an t"eir %arketing 'r&gra% &r trategie a!!&r$ing*(.
BUYING MOTI6ES
A !t&%er 'r!"ae a 'arti!*ar 'r&$!t &r er5i!e -e!ae &, a tr&ng
inner ,ee*ing &r ,&r!e #"i!" inti** in "i% a tr&ng $eire t& "a5e
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
'&ei&n &, t"e a%e. A -(ing %&ti5e !an -e ai$ t& -e a** t"e $eire
!&ni$erati&n an$ i%'*e #"i!" in$!e a -(er t& 'r!"ae a gi5en
'r&$!t. Bai!a**() -(ing %&ti5e are &, t#& kin$:
1. 0r&$!t %&ti5e.
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
T"e -(er #i** !are,**( t"ink an$ #&rk &t t"e 5a*i$ an$ re*e5ant rea&n
t& 7ti,( t"e 'r&'&e$ 'r!"ae &, t"e 'r&$!t.
He5er) &%eti%e it "a -een &-er5e$ t"at &%e 'r&$!t %&ti5e %a(
-e a %i2tre &, e%&ti&n an$ rati&na*it(. In !" a !ae) a -(er %a( rea!t
;i!k*( t& a itati&n an$ %ake an i%'*i5e -(ing $e!ii&n -t t"ere
!&*$ -e &%e !&n!i& rea&ning -e"in$ !" a 'r!"ae. S& a %&re
*&gi!a* #a( &, !*ai,(ing 'r&$!t %&ti5e i -( a$$ing t#& $i%eni&n
t& t"e 'r&$!t %&ti5e3 ti*it( an$ 'retige.
0ATRONAGE BUYING MOTI6ES:
8"( $& -(er 'r!"ae ,r&% 'e!i,i! "&'= 8"at are t"e
!&ni$erati&n &r ,a!t&r #"i!" 'era$e t"e -(er t& $i'*a( !"
'atr&nage= T"ee ;eti&n !an -e an#ere$ -( n$ertan$ing -(er
'atr&nage %&ti5e. 0atr&nage %&ti5e !an a*& -e !ateg&ri+e$ int& t#&
gr&' na%e*() e%&ti&na* 'atr&nage %&ti5e an$ rati&na* 'atr&nage
%&ti5e.
E%&ti&na* 'atr&nage %&ti5e: E%&ti&na* 'atr&nage %&ti5e are t"&e
i%'*e #"i!" %&ti5ate &r 'era$e a -(er t& 'r!"ae ,r&% 'e!i,i!
"&'. T"ere %a( -e n& *&gi!a* rea&ning -e"in$ "i $e!ii&n t& 'r!"ae
,r&% a 'arti!*ar "&'. He %a( i%'*( $e!i$e t& -( ,r&% "i 9%&t
're,erre$ "&') %ere*( -ae$ &n -7e!ti5e rea&n.
Rati&na* 'atr&nage %&ti5e: I, a -(er &*i!it a 'arti!*ar "&' a,ter
,&**ing a *&gi!a* rea&ning &, t"e %in$) t"i i !a**e$ rati&na* 'atr&nage
%&ti5e. He %a( e*e!t a "&' -e!ae it &,,er a 5ariet( &, 'r&$!t) &r
t&!k t"e *atet $eign an$ %&$e*) &r are 'r&%'t $e*i5er( an$ g&&$
a,ter a*e er5i!e.
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
A %enti&ne$ ear*ier) e5en 'atr&nage %&ti5e !an -e a
!&%-inati&n &, e%&ti&na* an$ rati&na* %&ti5e.
BUYING ROLESA -ig tak ,&r t"e %arketer i t& i$enti,( t"e target -(er &, a
'arti!*ar ne# 'r&$!t. T"e %arketer "a t& kn #"& %ake t"e -(ing
$e!ii&n ,&r t"e 'arti!*ar 'r&$!t !ateg&r(. 6er( &,ten) %&t &, t"e
'r!"ae $e!ii&n in5&*5e a De!ii&n Making Unit >DMU? !&%'riing
&, %&re t"an &ne 'er&n. S& "e "a t& n$ertan$ t"e r&*e &, t"e 5ari&
'e&'*e in5&*5e$ in t"e $e!ii&n %aking 'r&!e. T"ere are ,i5e $i,,erent
t('e &, r&*e t"at 'e&'*e '*a( in a -(ing $e!ii&n. T"e( are a ,&**:
Initiat&r: T"e 'er&n #"& ,irt gget t"e i$ea &, -(ing t"e
'r&$!t &r er5i!e.
In,*en!er: T"e 'er&n #"&e 5ie# &r a$5i!e in,*en!e t"e
$e!ii&n.
De!i$er: T"e 'er&n #"& $e!i$e &n an( !&%'&nent &, a -(ing
$e!ii&n: #"et"er t& -() #"at t& -() " t& -() &r #"ere t&
-(.
B(er: T"e 'er&n #"& %ake t"e a!ta* 'r!"ae.
Uer: T"e 'er&n #"& !&n%e t"e 'r&$!t &r er5i!e.
It #i** -e 5er( e,* ,&r t"e !&%'an( i, it i a-*e t& i$enti,( t"e r&*e &,
t"e 'er&n in5&*5e$ in t"e $e!ii&n %aking 'r&!e. T"i i -e!ae t"iin,&r%ati&n #i** "e*' t"e% in $eigning t"e 'r&$!t) a**&!ate ,n$ ,&r
t"e 'r&%&ti&na* -$get) #&rk &t t"e !&%%ni!ati&n %e$ia) an$ $e!i$e
,&r #"&% t"e %eage i t& -e $ire!te$.
B(ing Be"a5i&r: C&n%er $e!ii&n %aking 5arie #it" t"e t('e &,
-(ing $e!ii&n. T"e $e!ii&n t& -( t&&t"'ate) a tenni ra!ket) a
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
'er&na* !&%'ter) an$ a ne# !ar are a** 5er( $i,,erent. C&%'*e2 an$
e2'eni5e 'r!"ae are *ike*( t& in5&*5e %&re -(er $e*i-erati&n.
8ORKING TO8ARDS ENHANCING CUSTOMER SATISFACTIONIn t"e e2iting -ine en5ir&n%ent) %arket are tr-*ent an$
!t&%er nee$ are ,at !"anging. T"ere,&re) !&%'anie "&*$ &'t ,&r
#a( t& a$$ 5a*e ,&r t"eir !t&%er -( &,,ering 'r&$!t &r er5i!e 7t
t"e #a( t"e( #ant it. 8"en t"e !t&%er "a t& !"&&e ,r&% a *arge
n%-er &, &'ti&n) ,eatre) 'ri!ing tr!tre an$ 5ari& $e*i5er(
%et"&$) &,,ering a ni;e 'r&$!t t& e5er( in$i5i$a* !t&%er #i** g& a
*&ng #a( in a$$ing 5a*e t& t"e !&n%er $e!ii&n %aking 'r&!e.
Ct&%er ati,a!ti&n i a !&ntin& 'r&!e #"i!" $&e n&t -egin &r
en$ #it" a 'r!"ae. It !&5er t"e entire @ner"i' e2'erien!e ,r&%
e*e!ting a 'r&$!t) t& 'r!"ae) t& a,ter!are t& a re'eat 'r!"ae. T")
t"ere are t"ree tage in t"e !t&%er ati,a!ti&n 'r&!e) na%e*(:
1. 0re a*e: Dring t"i tage) t"e !t&%er e2'e!tati&n are
$e5e*&'e$ t"r&g" t"e 5ari& in,&r%ati&n &r!e *ike
a$5ertiing) #&r$ &, %&t" an$ & &n.
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
It a5ai*a-i*it( &r a*e &t*et.
H t& &-tain it.
Dring a*e 'eri&$:
O''&rtnit( t& in'e!t t"e 'r&$!t.
0r&5ii&n &, an attra!ti5e a*e en5ir&n%ent.
C&rte& an$ e,,e!ti5e er5i!e.
Rea&na-*e an$ re*ia-*e $e*i5er(.
En"an!ing ;a*it( &, g&&$ &r er5i!e.
0r&%'t re'*( in !ae &, !&%'*aint re!ei't.
Free$&% t& !"&&e #it" n$e a*e 'rere.
T"e A,ter a*e 'eri&$:
I, re;ire$ ne!ear( ''&rt &r a$5i!e %t -e 'r&5i$e$.
0r&%'t re'*a!e%ent &r re,n$ i, ne!ear(.
A %&&t" an$ traig"t ,&r#ar$ !&%'*aint 'r&!e$re.
E,,i!ient re'air an$ %aintenan!e er5i!e.
E,,i!ient an$ e,,e!ti5e !&n%er ,&**' 'r&!e.
Fr&% t"e a-&5e '&int) it i een t"at !&n%er ati,a!ti&n g&e
-e(&n$ t"e !&re 'r&$!t &r er5i!e &,,ering. Marketing $e!ii&n
%aker %t tart -( tr(ing t& n$ertan$ t"e e*e%ent #"i!"
t&get"er #i** $eter%ine t"e ati,a!ti&n *e5e*. T"e( %t t"en *itt"e e*e%ent in a 'r&'er e;en!e & a t& i$enti,( #"at i t& -e
$&ne t& in!reae t"e !t&%er ati,a!ti&n *e5e*. T"i !an -e $&ne
&n*( i, t"e %arketer in5&*5e a (te% #"i!" ,a!i*itate intera!ti&n
#it" t"eir !t&%er. T"ee intera!ti&n #i** 'r&5e t& -e e;a**(
i%'&rtant a
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
t"e ;a*it( &, t"e !&re 'r&$!t &r er5i!e &,,ere$ -( t"e !&%'an( in
t"e *&ng rn.
MAOR FACTORS INFLUENCING BUYING BEHA6IOR
0er&na*it(3An in$i5i$a* 'er&na*it( re*ate t& 'er!ei5e$ 'er&na*
!"ara!teriti! t"at are !&nitent*( e2"i-ite$) e'e!ia**( #"en &ne a!t in
t"e 'reen!e &, &t"er. In %&t) -t n&t a**) !ae t"e -e"a5i&r &ne
'r&7e!t in a itati&n i i%i*ar t& t"e -e"a5i&r a 'er&n e2"i-it in
an&t"er itati&n. In t"i #a( 'er&na*it( i t"e % &, en&r(
e2'erien!e &t"er get ,r&% e2'erien!ing a 'er&n >i.e.) " &ne ta*k)
rea!t?. 8"i*e &ne 'er&na*it( i &,ten inter'rete$ -( t"&e #e intera!t
#it") t"e 'er&n "a t"eir n 5ii&n &, t"eir 'er&na*it() !a**e$ Se*,
C&n!e't) #"i!" %a( &r %a( n&t -e t"e a%e "a " &t"er 5ie# .
CULTURAL FACTORS
C*tre:
E2ert t"e %a2i%% in,*en!e &n !&n%er -e"a5i&r. C*tre i t"e -ai!
$eter%inant &, a 'er&n #ant. It re,er t& a et &, *earnt -e*ie,) 5a*e)
attit$e) !t&%) "a-it an$ &t"er ,&r% &, -e"a5i&r t"at are "are$ in
&!iet(.
S- C*tre:
Ea!" !*tre !&nit &, %a**er -!*tre t"at 'r&5i$e %&re 'e!i,i!
i$enti,i!ati&n an$ &!ia*i+ati&n ,&r it %e%-er. T"e( are ,&r t('e &,
-!*tre t"e( are :
NATIONALITY GROU0S
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
RELIGIOUS GROU0S
RACIAL GROU0S
GEOGRA0HIC GROU0S
S&!ia* C*a:
It i t"e $i5ii&n &, 'e&'*e in t"e &!iet() #"i!" are "ierar!"i!a**(
&r$ere$) an$ it %e%-er "are i%i*ar 5a*e an$ -e"a5i&r.
SOCIAL FACTORS
Re,eren!e Gr&'
T"e( are t"e &!ia*) e!&n&%i! &r 'r&,ei&na* gr&' t"at "a5e a $ire!t &r
in$ire!t in,*en!e &n t"e 'er&n attit$e &r -e"a5i&r. C&n%er
a!!e't in,&r%ati&n 'r&5i$e$ -( t"eir 'eer gr&' &n t"e ;a*it()
'er,&r%an!e) t(*e et! &, a 'r&$!t. T"ee gr&' in,*en!e t"e 'er&n
attit$e an$ e2'&e t"e% t& a ne# -e"a5i&r.
Fa%i*(
It i t"e %&t in,*entia* gr&' a t"e attit$e) "a-it an$ 5a*e are
"a'e$ -( t"e ,a%i*( in,*en!e. T"e %e%-er &, ,a%i*( '*a( $i,,erent
r&*e !" a in,*en!er) $e!i$er) 'r!"aer an$ er in t"e -(ing
'r&!e.
R&*e an$ Stat
R&*e re'reent t"e '&iti&n #e ,ee* #e "&*$ &r &t"er ,ee* #e "&*$
"&*$ #"en $ea*ing in a gr&' en5ir&n%ent. T"ee '&iti&n !arr( !ertain
re'&ni-i*itie T"e !&n%er -(ing -e"a5i&r i a*& in,*en!e$ -( t"e
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
r&*e an$ tat &, 'er&n. It in,*en!e a 'er&n in taking a !ertain
$e!ii&n.
0ERSONAL FACTORS
Age
A!!&r$ing t& Re** 0e&'*e -( $i,,erent g&&$ an$ er5i!e &5er t"eir
*i,eti%e. T"e *i,e!(!*e &, a 'er&n i in,an!() a$&*e!en!e) teenage) a$*t
%i$$*e age an$ &*$ age. In ea!" tage t"e 'er&n -(ing -e"a5i&r i
$i,,erent. T"e 'er&n i $e'en$ent &n &t"er $ring t"e ,irt t"ree tage)
t"en in t"e ne2t tage "e n&t &n*( take $e!ii&n -t a*& in,*en!e
&t"er -(ing $e!ii&n an$ in t"e *at tage &, t"e *i,e !(!*e t"e $e!ii&n
are again %a$e -( &t"er.
O!!'ati&n
It a*& in,*en!e "i &r "er !&n%'ti&n 'attern -e!ae &!!'ati&n
$e!i$e "i a-i*it( t& -( F&r e2a%'*e A -*e3!&**ar #&rker #i** -(
#&rk !*&t"e an$ #&rk "&e #"i*e a !&%'an( 'rei$ent #i** -(
e2'eni5e it) !*- %e%-er"i' an$ a *2r( !ar.
E!&n&%i! Cir!%tan!e
0r&$!t !"&i!e i great*( a,,e!te$ -( &ne e!&n&%i! !ir!%tan!e.
0e&'*e e!&n&%i! !ir!%tan!e !&nit &, t"eir 'en$ a-*e in!&%e)
a5ing) aet) $e-t) -&rring 'er an$ attit$e tar$ 'en$ing
5er a5ing.
Li,et(*e
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
It i t"e 'attern &r #a( &, *i5ing &, a 'er&n. T"i #i** -e in$i!ate$
t"r&g" t"e 'er&n a!ti5itie) interet an$ &'ini&n. Hen!e "e #i**
!"&e 'r&$!t a!!&r$ing t& "i *i,et(*e.
0YSCHOLOGICAL FACTORS
M&ti5ati&n3 M&ti5ati&n re*ate t& &r $eire t& a!"ie5e a !ertain
&t!&%e. F&r intan!e) #"en it !&%e t& %aking 'r!"ae $e!ii&n
!t&%er %&ti5ati&n !&*$ -e a,,e!te$ -( !" ie a ,inan!ia*
'&iti&n >e.g.) Can I a,,&r$ t"e 'r!"ae=?) ti%e !&ntraint >e.g.) D& I
nee$ t& %ake t"e 'r!"ae ;i!k*(=?) &5era** 5a*e >e.g.) A% I getting %(%&ne( #&rt"=?) an$ 'er!ei5e$ rik >e.g.) 8"at "a''en i, I %ake a -a$
$e!ii&n=?.0(!"&*&git "a5e $e5e*&'e$ t"e&rie &, "%an %&ti5ati&n.
T"e -et t"ree %&ti5ati&n t"e&rie are gi5en -( Sig%n$ Fre$) A-ra"a%
Ma* an$ Fre$eri!k Her+-erg.
0er!e'ti&n
A %&ti5ate$ 'er&n i rea$( t& a!t. H t"e %&ti5ate$ 'er&n a!ta**(
a!t i in,*en!e$ -( "i &r "er 'er!e'ti&n &, t"e itati&n. T& 'er!ei5e i
t& ee) t& "ear) t& t&!") t& tate) t& %e** an$ t& ene &%et"ing & a t&
,in$ %eaning in t"e e2'erien!e. 0e&'*e !an e%erge #it" $i,,erent
0er!e'ti&n &, t"e a%e &-7e!t -e!ae &, t"ree 'er'eta* 'r&!ee t"at
i e*e!ti5e retenti&n) e*e!ti5e attenti&n an$ e*e!ti5e $it&rti&n.
Learning
In5&*5e !"ange in an in$i5i$a* -e"a5i&r ariing ,r&% e2'erien!e &r
'ra!ti!e. M&t "%an -e"a5i&r i *earne$. It i 'r&$!e$ t"r&g" t"e
inter'*a( &, $ri5e) ti%*i) !e) re'&ne an$ rein,&r!e%ent.
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
Be*ie, an$ Attit$e
A -e*ie, i a $e!ri'ti5e t"&g"t t"at a 'er&n "&*$ &%et"ing. T"r&g"
$&ing an$ *earning) 'e&'*e a!;ire -e*ie, an$ attit$e. T"ee in trn
in,*en!e t"eir -(er -e"a5i&r. T"e -e*ie, %a( -e -ae$ &n kn*e$ge)
&'ini&n) &r ,ait". T"e( %a( &r %a( n&t !arr( an e%&ti&na* !"arge.
An attit$e i a 'er&n en$ring ,a5&ra-*e &r n,a5&ra-*e e5a*ati&n)
e%&ti&na* ,ee*ing) an$ a!ti&n ten$en!ie tar$ &%e &-7e!t &r i$ea.
0e&'*e "a5e attit$e tar$ a*%&t e5er(t"ing: re*igi&n) '&*iti!) !*&t"e)
%i!) ,&&$ an$ & &n. Attit$e 't t"e% int& a ,ra%e &, %in$ &, *iking&r $i*iking an &-7e!t.
THE FI6E STAGES IN CONSUMER BUYING 0ROCESS
0r&-*e% Re!&gniti&n
T"e -(ing 'r&!e tart #"en t"e -(er re!&gni+e a 'r&-*e% &r nee$.
T"e nee$ %a( -e a!ti5ate$ -( interna* &r e2terna* ti%*i. T"e intenit(&, #ant #i** in$i!ate t"e 'ee$ at #"i!" t"e 'er&n #i** %&5e t& ,*,i** it.
In,&r%ati&n Sear!"
An ar&e$ !t&%er #i** -e in!*ine$ tar$ t"e ear!" ,&r in,&r%ati&n
nti* t"e $eire$ 'r&$!t i knn an$ a5ai*a-*e. T"e 'er&n #i** a*&
ear!" ,&r in,&r%ati&n nti* t"e $eire$ 'r&$!t i knn an$ a5ai*a-*e.
T"e 'er&n #i** a*& ear!" ,&r in,&r%ati&n re*ating t& t"e -ran$) it
*&!ati&n an$ t"e %anner &, &-taining t"e 'r&$!t.
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
E5a*ati&n &, A*ternati5e
T"i i an i%'&rtant tage in t"e 'r&!e &, -(ing #"ere e5era*
$e!ii&n are taken in t"e e5a*ati&n 'r&!e.
T"e -ai! !&n%er e5a*ati&n 'r&!e i a ,&**
Firt*( T"e !&n%er i tr(ing t& ati,( a nee$.
Se!&n$*( He i *&&king ,&r !ertain -ene,it ,r&% t"e 'r&$!t.
T"ir$*( He ee a 'r&$!t a a -n$*e &, attri-te.
0r!"ae De!ii&n
8"i*e t"e !t&%er i e5a*ating t"e a*ternati5e t"e 'er&n #i** "a5e
're,eren!e a%&ng t"e 5ari& -ran$) a *iking tar$ a 'arti!*ar -ran$
#i** *ea$ t& t"e 'r!"ae &, t"e 'r&$!t t" a 'r&'e!ti5e -(er "ea$
tar$ ,ina* e*e!ti&n.
0&t 0r!"ae Be"a5i&r
On!e t"e 'r&$!t "a -een 'r!"ae$ t"e !&n%er #i** e2'erien!e &%e
*e5e* &, ati,a!ti&n an$ $iati,a!ti&n. I, t"e $eri5e$ ati,a!ti&n i a
'er e2'e!te$ ati,a!ti&n t"en it #i** *ea$ t& -ran$ 're,eren!e an$ -ran$
*&(a*t( *ea$ing t& ,tre 'r!"ae. I, t"e 'r!"ae $&e n&t (ie*$ $eri5e$
ati,a!ti&n t"en t"e !t&%er -e!&%e $iati,ie$ an$ #i** *&e it
're,eren!e.
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
1.< INDUSTRIAL BACKGROUND OF THE STUDY AND C.I.
TETILE INDUSTRY
THE In$ian Te2ti*e In$tr( "a an &5er#"e*%ing 'reen!e in t"e
e!&n&%i! *i,e &, t"e !&ntr(. A'art ,r&% 'r&5i$ing &ne &, t"e -ai!
ne!eitie &, *i,e) t"e te2ti*e in$tr( a*& '*a( a 'i5&ta* r&*e t"r&g" it
!&ntri-ti&n t& in$tria* &t't) e%'*&(%ent generati&n) an$ t"e e2'&rt
earning &, t"e !&ntr(. Crrent*() it !&ntri-te a-&t 1/ 'er!ent t&
in$tria* 'r&$!ti&n) / 'er!ent t& t"e GD0) an$ 1 'er!ent t& t"e
!&ntr( e2'&rt earning. It 'r&5i$e $ire!t e%'*&(%ent t& &5er %i**i&n 'e&'*e) #"i!" in!*$e a -tantia* n%-er &, SCST) an$
#&%en. T"e Te2ti*e e!t&r i t"e e!&n$ *arget 'r&5i$er &, e%'*&(%ent
a,ter agri!*tre. T") t"e grt" an$ a** r&n$ $e5e*&'%ent &, t"i
in$tr( "a a $ire!t -earing &n t"e i%'r&5e%ent &, t"e e!&n&%( &, t"e
nati&n.
T"e In$ian te2ti*e in$tr( i e2tre%e*( 5arie$) #it" t"e "an$3'n an$
I"an$3#&5en e!t&r at &ne en$ &, t"e 'e!tr%) an$ t"e !a'ita* inteni5e)
&'"iti!ate$ %i** e!t&r at t"e &t"er. T"e $e!entra*i+e$ 'er *&&%
"&ier( an$ knitting e!t&r ,&r% t"e *arget e!ti&n &, t"e Te2ti*e e!t&r
T"e in$tr( "a e5era* 5at e!t&r #it"in it) 5i+) t"e %i** e!t&r) t"e
!*&t"ing &r gar%ent e!t&r) t"e "an$*&&% e!t&r an$ t"e 'er *&&%
e!t&r. Ea!" &, t"ee e!t&r e%'*&( *ak" &, #&rker an$ a*&
!&ntri-te igni,i!ant*( t& t"e nati&na* e!&n&%(. T"e tra$a-*e
!&%%&$itie n$er te2ti*e in!*$e rea$(%a$e gar%ent >!*&t"ing?)
!&tt&n (arn) ,a-ri!) i*k an$ #&&*en 'r&$!t) et!.
GARMENT SECTOR
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
T"e gar%ent e!t&r) "e5er) "a e%erge$ a t"e %&t g*&-a*ie$ e!t&r
in t"e #&r*$ t&$a(. T"i e!t&r a*&ne e%'*&( a-&t /.%i**i&n #&rker.
A *arge eg%ent &, t"e gar%ent e!t&r !&%'rie &, a 5at $&%eti!
%arket) #"i*e an&t"er igni,i!ant eg%ent !ater t& t"e e2'&rt %arket.
M&t &, t"e nit 'r&$!ing ,&r e2'&rt are in Tir'r) De*"i an$
M%-ai. A!!&r$ing t& t"e %initr( &, !&%%er!e) 'er !ent &, t"e t&ta*
te2ti*e e2'&rt in
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
target %arket) -i*$ 'r&$!t $e%an$ t"r&g" retai* 'r&%&ti&n) an$
'r&5i$e !&n%er ,ee$-a!k t& t"e 'r&$!t %arketer. er.
E6OLUTION OF RETAILING
T"e $e5e*&'%ent &, "&''ing %a** !an -e tra!e$ -a!k t& 1) #"en
t"e ,irt De'art%ent t&re #a &'ene$ in 0ari tarting t"e era &, %a
!&n%'ti&n. Ma 0r&$!ti&n an$ !&n%'ti&n rati&na*i+e$ an$
in$tria*i+e$ "&''ing .T"e $e5e*&'%ent &, $e'art%ent t&re %eant
%a7&r tran,&r% in t"e *an$!a'e &, !itie. C&%%er!ia* a!ti5itie %&5e$
,r&% '-*i! treet t& 'ri5ate*( ne$ -i*$ing. De'art%ent t&re!"ange$ t"e !&n!e't &, "&''ing an$ *i-erate$ 'e&'*e t& en7&( it
.Un$ertan$ing t"e !ateg&rie i 5er( i%'&rtant -e!ae !!e,*
trategie an$ ta!ti! 5ar( ,r&% &ne t('e &r retai*er t& t"e ne2t) an$
kning #"at kin$ &, t&re i t& -e rn i t"e ,irt te' in $eigning t"e
%arketing 'r&gra%
RETAILING INDUSTRY IN INDIA
E5en t"&g" In$ia "a #e** &5er J %i**i&n retai* &t*et &, a**
i+e an$ t(*e >&r n&n3t(*e?) t"e !&ntr( &re*( *a!k an(t"ing t"at
!an ree%-*e a retai*ing in$tr( in t"e %&$ern ene &, t"e ter%. T"i
'reent internati&na* retai*ing 'e!ia*it #it" a great &''&rtnit(.
T"e In$ia Retai* Re'&rt
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
'er!ei5ing t"at &rgani+e$ retai* #i** "it %&% '&' ,&r%at "ar$) -t
%&$erni+ing retai* #i** generate e%'*&(%ent ,&r 1 %i**i&n 'e&'*e in
$i,,erent a!ti5itie. F&&$ an$ gr&!er( $&%inate$ t"e retai* eg%ent #it"
. 'er !ent "are 5a*e$ at R )&r!e: KSA Te!"n&'ak >I? 05t Lt$) t"e In$ia &'erati&n &, t"e US3
-ae$ Krt Sa*%&n A&!iate?.
t &5er 'er !ent &, In$ia '&'*ati&n i engage$ in retai*ing
>!&%'are$ t&
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
In !&ntrat) '*a(er in t"e &rganie$ e!t&r "a5e -ig e2'ene t&
%eet) an$ (et "a5e t& kee' 'ri!e * en&g" t& -e a-*e t& !&%'ete #it"
t"e tra$iti&na* e!t&r. Hig" !&t ,&r t"e &rganie$ e!t&r arie ,r&%:
"ig"er *a-&r !&t) &!ia* e!rit( t& e%'*&(ee) "ig" ;a*it( rea*
etate) %!" -igger 're%ie) !&%,&rt ,a!i*itie !" a air3!&n$iti&ning)
-a!k3' 'er ''*() ta2e et!. Organie$ retai*ing a*& "a t& !&'e
#it" t"e %i$$*e !*a '(!"&*&g( t"at t"e -igger an$ -rig"ter a a*e
&t*et i) t"e %&re e2'eni5e it #i** -e.
In$ia ,irt tre "&''ing %a** !&%'*ete #it" ,&&$ !&rt)
re!reati&n ,a!i*itie an$ *arge !ar 'arking 'a!e #a inagrate$ a
*ate*( a in 1 in M%-ai. >t"i %a** i !a**e$ Cr&r&a$?.L&!a*
!&%'anie an$ *&!a*3,&reign 7&int 5entre are e2'e!te$ t& %&re
a$5antage&*( '&iti&ne$ t"an t"e 're*( ,&reign &ne in t"e ,*e$g*ing
&rganie$ In$ia retai*ing in$tr(.
T"ee $ra#-a!k 'reent &''&rtnit( t& internati&na* an$&r
'r&,ei&na**( %anage$ In$ian !&r'&rati&n t& 'i&neer a %&$ern
retai*ing in$tr( in In$ia an$ -ene,it ,r&% it.
T"e 'r&'e!t are 5er( en!&raging. T"e ,irt te' tar$
&'"iti!ate$ retai*ing are -eing taken) an$ Cr&r&a$ i t"e -et
e2a%'*e &, t"i a#akening. M&re !" %a** "a5e -een '*anne$ in t"e
&t"er -ig !itie &, In$ia.
.1 RESEARCH DESIGN3
Marketing reear!" $eign i t"e 'e!i,i!ati&n &, 'r&!e$re ,&r
!&**e!ting an$ ana*(+ing t"e $ata ne!ear( t& "e*' i$enti,( &r rea!t t& a
'r&-*e% &r &''&rtnit( !" t"at t"e $i,,eren!e -et#een t"e !&t &,
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
&-taining 5ari& *e5e* &, a!!ra!( an$ t"e e2'e!te$ 5a*e &, t"e
in,&r%ati&n a&!iate$ #it" ea!" *e5e* &, a!!ra!( i %a2i%i+e$.
T"e t('e &, reear!" e$ in t"i 'r&7e!t i a $e!ri'ti5e reear!" $eign.
T"e $e!ri'ti5e t$( i a ,a!t ,in$ing in5etigati&n #it" a$e;ate
inter'retati&n. It i t"e i%'*et ,&r% &, reear!". It ,&!e &n 'arti!*ar
a'e!t &r $i%eni&n &, t"e 'r&-*e% t$ie$. It i & $eigne$ t"at it
gat"er $e!ri'ti5e in,&r%ati&n an$ 'r&5i$e in,&r%ati&n ,&r ,&r%*ating
%&re &'"iti!ate$ t$ie. A $e!ri'ti5e t$( &-7e!ti5e ai% at
i$enti,(ing t"e 5ari& !"ara!teriti! &, a !&%'an( 'r&-*e%
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
-? Ct&%er attit$e an$ 'er!e'ti&n tar$ 8i** Li,et(*e t&re.
!? Ct&%er e2'e!tati&n an$ ati,a!ti&n *e5e*.
$? T& &,,er ggeti&n -ae$ &n t"e ,in$ing.
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
$ata an$ t"e reear!"er "&*$ ,in$ it ea( t& gat"er a!!rate $ata ing
t"i intr%ent e$ in reear!" are3
PUESTIONNAIRE: ;eti&nnaire i a '&'*ar %ean &, $ata !&**e!ti&n
intr%ent. A ;eti&nnaire e a tr!tre$) tan$ar$i+e$ ,&r%at &, $ata
!&**e!ti&n t& re!&r$ 5er-a* re'&ne t& ;eti&n. 0arti!*ar*( #"en t"e
'&'*ati&n t& -e !&5ere$ i 5er( *arge an$ t"e t$( #i"e t& !&**e!t $ata
a-&t 'e!i,i! a'e!t &, !&n%er a#arene) attit$e) &'ini&n) 'ri&r
an$ 'reent -e"a5i&r) it i re!&%%en$e$ t& $eign a ;eti&nnaire. T"e
e2a!t ,&r%at an$ e;en!e &, t"e ;eti&nnaire #i** great*( $e'en$ &n t"e
t$( &-7e!ti5e an$ t"e %et"&$ &, a$%initrati&n &, t"e ;eti&nnaire.
T('e &, ;eti&n e$ t& ,ra%e t"e ;eti&nnaire:
O'en en$e$ ;eti&n:3 O'en en$e$ ;eti&n *ea5e t"e re'&n$ent
,ree t& &,,er an( re'*ie t"at ee% a''r&'riate in *ig"t &, t"e ;eti&n.
M*ti'*e !"&i!e ;eti&n:3 It 'reent eit"er in t"e ;eti&n 'r&'er &r
i%%e$iate*( ,&**ing t"e ;eti&n) t"e *it &, '&i-*e an#er ,r&%
#"i!" t"e re'&n$ent %t !"&&e.
Di!"&t&%& ;eti&n:3 It re'reent an e2tre%e ,&r% &, t"e %*ti'*e
!"&i!e ;eti&n) a** &n*( t#& re'&ne) !" a 9(e3n&) 9agree3
$iagree) 9%a*e3,e%a*e an$ 9$i$3$i$ n&t.
Str!tre$ Dire!t inter5ie#:
A ,&r%a* ;eti&nnaire !&nit &, tr!tre$ an$ $ire!t ,&r% &,
;eti&n. T"e inter5ie#er i intr!te$ t& ak t"e 'er&n t"&e ;eti&n
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
&n*( in t"e &r$er gi5en in t"e ;eti&nnaire. T"i %&$e &, $ata !&**e!ti&n
i tr!tre$ an$ $ire!t in natre.
MAILSUR6EY : T"i intr%ent i a ;eti&nnaire -t it i ent -( %ai* an$
re'&ne i a*& &-taine$ -( Mai*) He5er) t"e re'&ne !&*$ -e *.
A'art ,r&% t"i t"ere are a*& &t"er %e!"ani!a* &r e*e!tr&ni!
$e5i!e #"i!" are a*& e$ ,&r getting $ata.
Here Peti&nnaire #a $eigne$ #it" &'en3en$ an$ !*&e3en$ ;eti&n.
T"e ;eti&nnaire #a $eigne$ in !" a %anner & a t& !ater t& a** t"e
area an$ a'e!t t"e t$(.
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
it e2tre%e ,*e2i-i*it(. Sr5e( reear!" i t"e (te%ati! gat"ering &,
$ata ,r&% re'&n$ent t"r&g" ;eti&nnaire.
T"e 'r'&e &, r5e( i t& ,a!i*itate n$ertan$ing &r ena-*e
're$i!ti&n &, &%e a'e!t &, -e"a5i&r &, t"e '&'*ati&n -eing
r5e(e$. A ;eti&nnaire i a ,&r%a* *it &, ;eti&n t& -e an#ere$ in
t"e r5e(. In t"e r5e( %et"&$ ,&r !&**e!ting 'ri%ar( $ata t"ree
te!"ni;e !an -e e$. T"ee are :
0er&na* Inter5ie#
Te*e'"&ne Inter5ie#
Mai* Inter5ie#
0ri%ar( $ata #a !&**e!te$ t"r&g" an inter5ie# #it" t"e "e*' &, a
tr!tre$ ;eti&nnaire) #"i!" !&ntaine$ ;erie t"at #ere re*e5ant t&
t"e 'r'&e &, t"e t$( a #e** a 'ertinent4 in$tr( re*ate$ ;eti&n.
t"e 'reent t$( ;eti&nnaire %ake e &, -&t" &'en en$e$ an$ !*&e
en$e$ ;eti&n.
Se!&n$ar( Data
Se!&n$ar( $ata i t"e in,&r%ati&n #"i!" a*rea$( e2it. T"ee are
$ata #"i!" !an -e !&**e!te$ ,r&% interna* an$ e2terna* &r!e a'art ,r&%
t"e in,&r%ati&n !&**e!te$ ,r&% t"e ,ie*$. Se!&n$ar( $ata !an -e !&**e!te$
,r&% t"e ,&**ing &r!e:3
GO6ERNMENT 3 Re!&r$) Genera*) B&&k) Maga+ine et!.
COMMERCIAL 3 Market reear!" !&%'anie) A$$ agen!ie an$ 'ri5ate
$ata !&**e!ti&n agen!ie.
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
MISCELLANEOUS SOURCES 3 T"ee are &t"er &r!e *ike &*$ 0r&7e!t)
0-*i! arti!*e) Fi*e an$ B&&k.
INTERNAL SOURCES3 C&%'an( re&r!e) Ba*an!e "eet) Cata*&g an$
Br&!"re et!.
3T"e e!&n$ar( $ata ,&r t"i reear!" #a &-taine$ ,r&% te2t-&&k)
-r&!"re an$ internet. 6er( *itt*e reear!" 'e!i,i! $ata #a a5ai*a-*e4
"en!e %!" e%'"ai #a gi5en t& 'ri%ar( $ata.
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
Ut%&t !are "a -een taken #"i*e 're'aring t"i re'&rt t& ee t"at it
!an -e !*ear*( n$ert&&$ -( t"e rea$er a #e** a -ene,i!ia* ,&r t"e
!&%'an(.
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
Genera**( a%'*ing !an -e &, t#& -r&a$ !ateg&rie t"at are 'r&-a-i*it(
an$ n&n3'r&-a-i*it( a%'*ing.
1.0ROBABILITYSAM0LING :
0r&-a-i*it( a%'*e i !"&en in !" a #a( t"at ea!" %e%-er &,
ni5ere "a5e knn !"an!e &, -eing e*e!te$ ,&r a a%'*e. Fre;ent*(
te!"ni;e are Si%'*e Ran$&% a%'*ing) S(te%ati! a%'*ing) Strati,ie$
Ran$&% Sa%'*ing) C*ter a%'*ing.
SIM0LERANDOMSAM0LING 3 In t"i ea!" %e%-er &, t"e '&'*ati&n "a a
knn an$ e;a* !"an!e &, -eing e*e!te$. F&r e2a%'*e) i, #e "a5e t&
e*e!t
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
PUOTA SAM0LING 3 In t"i %et"&$ t"e ni5ere i $i5i$e int& 5ari&
trata an$ t"e a%'*ing nit are !"&en.
CURRENT SAM0LING 0LAN:
SAM0LING 0ROCEDURE: Ran$&% a%'*ing
SAM0LING SIQE: 1 re'&n$ent
GEOGRA0HICAL CO6ERAGE: Banga*&re
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
COMPANY PROFILE
.1 ORIGIN OF THE ORGANISATION
ITC #a in!&r'&rate$ &n Agt
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
In 1) ITC entere$ t"e 0a'er-&ar$ -ine -( 'r&%&ting ITC
B"a$ra!"a*a% 0a'er-&ar$ Li%ite$) #"i!" t&$a( "a -e!&%e t"e %arket
*ea$er in In$ia. In 1) ITC et ' Sr(a T&-a!!& C&. in Ne'a* a a 7&int
5entre #it" t"e re'te$ S&a*tee gr&'. In Agt TTD?. T& "arne trategi! an$ &'erati&na* (nergie) TTD #a
%erge$ #it" t"e B"a$ra!"a*a% 0a'er-&ar$ Di5ii&n t& ,&r% t"e
0a'er-&ar$ S'e!ia*t( 0a'er Di5ii&n in N&5e%-er)
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
ITC entere$ t"e -ran$e$ 'a!kage$ F&&$ -ine in
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
ITCS 8ILLS LIFESTYLE
ITC 8i** Li,et(*e i t"e *arget retai* !"ain &, 're%i% a''are* #it"
/ &t*et a!r& t"e !&ntr(. ITC Li%ite$ *an!"e$ 8i** Li,et(*e #it"
te!"ni!a* e2'ertie ,r&% ADIG >A%eri!an Deign Inte**igen!e Gr&'?) a
!&%'an( #it" #&r*$#i$e e2'erien!e in t&re $eigning an$
%er!"an$iing. T"e ,irt 8i** Li,et(*e t&re in '3%arket S&t"
E2teni&n) Ne# De*"i) !&ntine t& -e t"e $eign ,&r%at ,&r a** t"e t&re
t"at "a5e &'ene$ t"erea,ter. An internati&na* a%-ien!e) a!"ie5e$ -( t"e
e2teni5e e &, g*a) tee* an$ granite) 'r&5i$e t"e 'er,e!t -a!k$r&' ,&r
a *eire*() internati&na* an$ t"&r&g"*( ati,(ing "&''ing e2'erien!e.
Ct&%er !an 'i!k a !&%'*ete #ar$r&-e) #it" t"e aitan!e &, ,a"i&n
*iterate ta,,) traine$ t& -e n&-tri5e (et "e*',*. T"e t&re a*&
&,,er a !&n5enien!e n%at!"e$ in t&$a( retai* #&r*$.
. 0RESENT STATUS OF THE ORGANISATION
ITC Li,et(*e Retai*ing Bine Di5ii&n "a eta-*i"e$ a nati&n#i$e
retai*ing 'reen!e t"r&g" it 8i** Li,et(*e !"ain &, e2!*i5e 'e!ia*t(
t&re. 8i** Li,et(*e) t"e ,a"i&n $etinati&n) &,,er a te%'ting !"&i!e &,
8i** C*ai! #&rk #ear) 8i** S'&rt re*a2e$ #ear) 8i** C*-*i,e
e5ening #ear) ,a"i&n a!!e&rie) Een+a Di 8i** an e2!*i5e range
&, ,ine ,ragran!e an$ -at" -&$( !are 'r&$!t ,&r %en an$ #&%en an$
Fia%a Di 8i** a range &, 're%i% "a%'&& an$ "er ge*. 8i**
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
Li,et(*e "a a*& intr&$!e$ 8i** Signatre) $eigner #ear -( *ea$ing
$eigner &, t"e !&ntr(.
VISION
Stain ITC '&iti&n a &ne &, In$ia %&t 6a*a-*e C&r'&rati&n
t"r&g" #&r*$ !*a 'er,&r%an!e) !reating gring 5a*e ,&r t"e In$ian
e!&n&%( an$ t"e !&%'an( take"&*$er
MISSION
9T& en"an!e t"e #ea*t" generating !a'a-i*it( &, t"e enter'rie in a
g*&-a*i+ing en5ir&n%ent) $e*i5ering 'eri&r an$ taina-*e take"&*$er
5a*e.
THE 8ILLS LIFESTYLE BRAND
8i** Li,et(*e "a -een eta-*i"e$ a a !"ain &, e2!*i5e 'e!ia*t(
t&re 'r&5i$ing t"e In$ian !&n%er a tr*( internati&na* "&''ing
e2'erien!e t"r&g" #&r*$3!*a a%-ien!e) !t&%er ,a!i*itati&n an$
!*ear*( $i,,erentiate$ 'r&$!t 'reentati&n. Or t&re "a5e eta-*i"e$
t"e%e*5e a 're,erre$ "&''ing $etinati&n in t"e 'ri%e "&''ing
$itri!t a!r& t"e !&ntr(. At8i** Li,et(*e) !t&%er !an -re at
*eire) an$ "&' in a re*a2e$ an$ '*eaing at%&'"ere. T"e e &, 'a!e
i re,re"ing) #"i!" i re,*e!te$ e5en in t"e 'a!i& !"anging r&&%.
E5er( t&re &,,er an internati&na* retai*ing a%-ien!e #it" t"e e2teni5e
e &, g*a) tee* an$ granite) re,*e!ting t"e %&t !&nte%'&rar( tren$ in
t&re $eign) t"ere-( !reating a '*en$i$ -a!k$r&' ,&r t"e 're%i%
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
&,,ering. 8i** Li,et(*e *an!"e t#& %a7&r !&**e!ti&n e5er( (ear 3
S'ringS%%er in ear*( A'ri* an$ Fa**8inter in O!t&-er. Ea!"
!&**e!ti&n !a'tre t"e *atet tren$ an$ t(*e in ,&r%a*) re*a2e$ an$
e5ening #ear. 8i** Li,et(*e #a na%e$ S'er -ran$
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
8i** Li,et(*e C*ai!:
T"i ea&n 8i** C*ai!) ne# age ,&r%a* #ear) 'reent a t&r( &,
e*egan!e an$ &'"iti!ati&n.
LIFESTYLE RETAILING
O5er t"e *at t"ree (ear) ITC Li,et(*e Retai*ing Bine Di5ii&n "a
eta-*i"e$ a nati&n#i$e retai*ing 'reen!e t"r&g" it 8i** Li,et(*e
!"ain &, e2!*i5e 'e!ia*t( t&re. Beginning #it" it initia* &,,ering &,
8i** S'&rt 're%i% re*a2e$ #ear ,r&% t"e ,irt t&re at S&t" E2teni&n)
Ne# De*"i in *(
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
ITC @8i** Li,et(*e "a -een eta-*i"e$ a a !"ain &, e2!*i5e
'e!ia*t( t&re 'r&5i$ing t"e In$ian !&n%er a tr*( @Internati&na*
S"&''ing E2'erien!e t"r&g" a %eti!*&*( !reate$ #&r*$3!*a
a%-ien!e) !t&%er ,a!i*itati&n an$ !*ear*( $i,,erentiate$ 'r&$!t
'reentati&n. T"ere are !rrent*( / t&re in !itie a!r& t"e *engt"
an$ -rea$t" &, t"e !&ntr( an$ t"ee "a5e eta-*i"e$ t"e%e*5e a
're,erre$ "&''ing $etinati&n in t"e 'ri%e "&''ing $itri!t.
At t"e @8i** Li,et(*e t&re) !t&%er !an -re at *eire) an$ "&'
in a re*a2e$ an$ '*eaing at%&'"ere. T"e e &, 'a!e i re,re"ing in
t"e @8i** Li,et(*e t&re. T"i i re,*e!te$ e5en in t"e 'a!i&
!"anging r&&%. E5er( @8i** Li,et(*e t&re tri5e t& &,,er an
internati&na* retai*ing a%-ien!e #it" t"e e2teni5e e &, g*a) tee* an$
granite) re,*e!ting t"e %&t !&nte%'&rar( tren$ in t&re $eign) t"ere-(
!reating a '*en$i$ -a!k$r&' ,&r t"e 're%i% &,,ering. T"e ai% i t&
'r&5i$e an &ttan$ing an$ re*a2e$ 're%i% -(ing e2'erien!e.
@8i** S'&rt "a !!e,**( %arkete$ ,a"i&na-*e 're%i% re*a2e$
a''are* ,&r %en an$ #&%en ,&r e5en ea&n. @8i** S'&rt "a n
-e!&%e t"e 5i-rant ,a!e &, !&nte%'&rar( ,a"i&n) 'reenting t"e %&t
$e,initi5e L&&k &, t"e ea&n. In S'ringS%%er
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
Ha5ing eta-*i"e$ a $itin!ti5e 'reen!e in t"e 're%i% a''are* eg%ent
in a "&rt 'an &, ti%e #it" 8i** S'&rt 're%i% re*a2e$ #ear an$ 8i**
C*ai! Ne# Age ,&r%a*) ITC *an!"e$ 8i** C*-*i,e in Ma(
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
T"e @&"n 0*a(er range &, %en a''are* -ear te**ing teti%&n( t&
ITC ignatre attenti&n t& %inte $etai*. It En$ea5&r t& $e*i5er
n-eata-*e 5a*e t& t"e $i!erning !&n%er at !&%'etiti5e 'ri!e
ranging ,r&% R / t& R . It i %arkete$ in a ni;e*( tran'arent
an$ ee3t"r&g" 'a!kaging t"at a** t"e !&n%er t& !*ear*( ee t"e
gar%ent. It t"ere,&re ,a!i*itate !&n%er !"&i!e) #"i*e "!aing an$
"ig"*ig"ting t"e $itin!t an$ in!re%enta* 'r&$!t 5a*e t"at t"e -ran$
-ring.
T"e een!e &, t"e -ran$ an$ it %eage i t"at tre intrini! #&rt" #i**
re*( -e een) a''re!iate$ an$ a$%ire$. It i t"i een!e t"at t"e -ae3
*ine &, t"e -ran$ a$5ertie%ent en!a'*ate: 8"en (&re re) it
".
8it" t"e !reati&n &, an internati&na* !*a @8i** Li,et(*e retai* !"ain)
t"e -i*$ing &, a 'er,* -ran$ '&rt,&*i& in t"e "ig"*( !&%'etiti5e
're%i% %arket in -ran$e$ gar%ent) an$ t"e i%'a!t,* *an!" &, @&"n0*a(er in t"e '&'*ar eg%ent) ITC Li,et(*e Retai*ing i '&ie$ t&
gr an$ -i*$ a $&%inant 'reen!e in t"e !&ntr( ,a"i&n in$tr(.
8ILLS CLUBLIFE
G*a%&r& e5ening#ear t"at !&%'*i%ent (&r g*ittering *i,et(*e
'er,e!t*(. T"i ea&n 8i** C*- *i,e 'reent a t&r( &, %agi!a* a**re.
In in5iting !&*&r &, t"e $ark. S"i%%er an$ "ine !reate a ,a!inating
$eire.
ACCESSORIES
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
8i** Li,et(*e &,,er t"e !t&%er a !&%'*ete #ar$r&-e &, ,a"i&n
a''are* an$ a!!e&rie. T"i ea&n a #i$er !"&i!e &, a!!e&rie #i** -e
&,,ere$ a!r& tie) !,, *ink) &!k) !a') "an$ -ag) #a**et) -e*t an$
e(e#ear.
8it" t"e intr&$!ti&n &, 're%i% ,&r%a* an$ re*a2e$ 7a!ket in t"e range)
#i** *i,et(*e #i** !&ntine t& &,,er t"e $e,initi5e *&&k &, t"e ea&n.
8ILLS LIFESTLYLE a*& &,,er t"e !t&%er #it" ESSENQA DI
8ILLS) an e2!*i5e range &, ,ine ,ragran!e an$ -at" -&$( !are
'r&$!t ,&r %en an$ #&%en.
ABOUT CLUB 8ILLS
CLUB 8ILLS t"e *i,et(*e 'ri5i*ege 'r&gra%%e &, #i** *i,et(*e take
&r re*ati&n"i' #it" &r 5a*e$ !t&%er -e(&n$ ,ine ,a"i&n t& t"e
rea*% &, ,ine *i5ing.
CLUB 8ILLS &,,er it %e%-er:
Re#ar$ '&int &n e5er( 'r!"ae
%a$e t"at !an -e re$ee%e$ againt
*i,et(*e e2!iting re#ar$ &'ti&n.
0er&na*i+e$ 9SMART CHI0
ena-*e$ !ar$ t"at a** earningan$ re$ee%ing &, '&int.
ECLUSI6E INSTORE 'ri5i*ege FOR A "&''ing e2'erien!e t"at i
re,re"ing*( internati&na*.H&t &, LIFESTYLE 0RI6ILEDGES ,r&%
#i** *i,et(*e an$ it 're%i% 'artner.
./ FUTURE STATUS OF THE ORGANISATION
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
A t"e !&ntr( %&t a$%ire$ ,a"i&n -ran$. 8i** *i,et(*e *&&k
,&r#ar$ t& an e2!iting t&%&rr &, !"ange. N ITC #i** *i,et(*e
-ine i targeting a
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
6ari& tet &n i%'r&5e%ent t& t"e 'r&$!t) 'r&$!t a$$iti&n &r $e*eti&n are
!&n$!te$.
In RD $e'art%ent t"e i%'&rtan!e i gi5en t& ,inet ;a*it( gar%ent. Fr&% t"e
a*e $e'art%ent t"e( get t"e in,&r%ati&n a-&t t"e %arket i.e.) ,ee$-a!k.
A&!iate $& a** %ateria* re;ire%ent. RD $e'art%ent gi5e t"e ;a*it(
'e!i,i!ati&n.
0ERSONNAL DE0ARTMENT:
E5er(-&$( kn t"at an &rganiati&n a!"ie5e it en$ -( a 'r&'er ti*i+ati&n&, t"e %&netar() %ateria* an$ "%an re&r!e at it !&%%an$. 8"i*e an$
"%an re&r!e t"at a** t"e &t"er re&r!e are %&-i*i+e$ an$ ti*i+e$ t& a!"ie5e
&rganiati&na* &-7e!ti5e. T"i "%an re&r!e i t"e %&t i%'&rtant &, t"e
re&r!e) #it"&t it) an &rganiati&n !ann&t a!!&%'*i" it &-7e!ti5e.
T"e n%-er) 5ariet( an$ !&%'*e2it( &, t"e ,n!ti&n &, 'er&nne* %anage%ent
raie a ;eti&n t"at #"& "&*$ $i!"arge t"e ,n!ti&n &, t"e 'er&nne*
$e'art%ent in an in$tria* eta-*i"%ent. T& -egin #it") e5er( %anager an$
e5er( 'er5i&r. T& -egin #it") e5er( %anager an$ e5er( 'er5i&r $i!"arge
&%e &, t"ee ,n!ti&n4 ,&r e2a%'*e) t"e %&ti5ati&n &, e%'*&(ee t& greater
&t't an$ e,,i!ien!(. S&%e %anager an$ 'er5i&r are in5&*5e$ in t"e
e*e!ti&n) a''&int%ent an$ 'r&%&ti&n &, 'er&nne* an$ in $i!i'*ining ,&r%a*
e%'*&(ee. He5er) -( an$ *arge) t"ere i &ne 'er&n #"& $i!"arge t"e %ain,n!ti&n an$ !&3&r$inate !ertain 'er&nne* ,n!ti&n $i!"arge$ -( 5ari&
&t"er %anager an$ 'er5i&r.
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
ORGANIQATIONALCHART
MANAGINGDIRECTOR
CHIEFEXECUTIVEOFFICER
AREAGENERALMANAGER
AREAMANAGER
ASSISTANTSHIFTMANAGER
SHIFTMANAGER
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
ANALYSIS & INTERPRATION OF DATA:
Definition of Analysis-
Ana*(i i t"e 'r&!e &, -reaking a !&%'*e2 t&'i!&r -tan!e int&
%a**er 'art t& gain a -etter n$ertan$ing &, it. T"e te!"ni;e "a -een
a''*ie$ in t"e t$( &, %at"e%ati! an$ *&gi! in!e -e,&re Arit&t*e)
t"&g" ana*(i a a ,&r%a* !&n!e't i a re*ati5e*( re!ent $e5e*&'%ent.
It i t"e 'r&!e &, '*a!ing $ata in &r$ere$ ,&r%) !&%-ing t"e% #it"
e2iting in,&r%ati&n an$ e2tra!ting %eaning ,r&% t"e%.
Inter'retati&n i t"e 'r&!e &, $ra#ing4 !&n!*i&n ,r&% t"e gat"ere$
$ata in a t$(.
Analysis methos"&*$ -e e*e!te$ &n t"e -ai &, #"et"er &r n&t t"e(
#i** -e a-*e t& e,,e!ti5e*( an#er t"e e5a*ati&n ;eti&n #it"in ea!"
e5a*ati&n 'r&7e!t. T"ere are a n%-er &, !&ni$erati&n #"en e*e!ting
e5a*ati&n %et"&$. T"e ,irt i t& %ake re t"at t"e %et"&$ #"i!" are
e*e!te$ are a''r&'riate an$ et"i!a* ,&r t"e gr&' in5&*5e$ in t"e%.
A''r&'riate et"i!a* a''r&5a* 'r&!ee nee$ t& -e ,&**e$ #"erere;ire$ an$ e5a*at&r nee$ t& !&n,&r% t& a''r&'riate et"i!a* tan$ar$.
Met"&$ e*e!ti&n in e5a*ati&n a*& nee$ t& -e 5er( ,&!e$ &n 5a*e
,&r %&ne( in ter% &, t"e e*e!ti&n &, %et"&$. T"ere are a**( *i%ite$
e5a*ati&n re&r!e an$ t"e( nee$ t& -e e$ #ie*(. E5a*ati&n %et"&$
"&*$ -e @,it ,&r 'r'&e in t"e ene t"at t"e( 'r&5i$e t"e a%&nt &,
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http://en.wikipedia.org/wiki/Complexityhttp://en.wikipedia.org/wiki/Mathematicshttp://en.wikipedia.org/wiki/Logichttp://en.wikipedia.org/wiki/Aristotlehttp://en.wikipedia.org/wiki/Complexityhttp://en.wikipedia.org/wiki/Mathematicshttp://en.wikipedia.org/wiki/Logichttp://en.wikipedia.org/wiki/Aristotle -
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
in,&r%ati&n re;ire$ at a *e5e* &, !ertaint( #"i!" i ,,i!ient ,&r t"e
'r'&e &, t"e e5a*ati&n.
T('e &, ana*(i
In E!onomi!s
Bine ana*(i) in5&*5e i$enti,(ing t"e nee$ an$ $eter%ining
t"e &*ti&n t& -ine 'r&-*e%
Agr& e!&(te% ana*(i
Finan!ia* ana*(i) t"e ana*(i &, t"e a!!&nt an$ t"e e!&n&%i!
'r&'e!t &, a ,ir%
Fn$a%enta* ana*(i) a t&!k 5a*ati&n %et"&$ t"at e ,inan!ia*
ana*(i
Te!"ni!a* ana*(i) t"e t$( &, 'ri!e a!ti&n in e!ritie %arket in
&r$er t& ,&re!at ,tre 'ri!e
0ri!e Ana*(i) in5&*5e t"e -reak$n &, a 'ri!e t& a nit ,igre
Market ana*(i) !&nit &, ''*ier an$ !t&%er) an$ 'ri!e i
$eter%ine$ -( t"e intera!ti&n &, ''*( an$ $e%an$
. InStatiti!
Ana*(i &, 5arian!e>ANO6A?) a !&**e!ti&n &, tatiti!a* %&$e*
an$ t"eir a&!iate$ 'r&!e$re #"i!" !&%'are %ean -( '*itting
t"e &5era** &-er5e$ 5arian!e int& $i,,erent 'art
Meta3ana*(i) !&%-ine t"e re*t &, e5era* t$ie t"at a$$re
a et &, re*ate$ reear!" "('&t"ee
Ti%e3erie ana*(i) %et"&$ t"at atte%'t t& n$ertan$ a
e;en!e &, $ata '&int 'a!e$ a'art at ni,&r% ti%e inter5a*
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http://en.wikipedia.org/wiki/Business_analysishttp://en.wikipedia.org/wiki/Agroecosystem_analysishttp://en.wikipedia.org/wiki/Financial_analysishttp://en.wikipedia.org/wiki/Fundamental_analysishttp://en.wikipedia.org/wiki/Technical_analysishttp://en.wikipedia.org/wiki/Price_Analysishttp://en.wikipedia.org/wiki/Market_analysishttp://en.wikipedia.org/wiki/Analysis_of_variancehttp://en.wikipedia.org/wiki/Meta-analysishttp://en.wikipedia.org/wiki/Time-series_analysishttp://en.wikipedia.org/wiki/Business_analysishttp://en.wikipedia.org/wiki/Agroecosystem_analysishttp://en.wikipedia.org/wiki/Financial_analysishttp://en.wikipedia.org/wiki/Fundamental_analysishttp://en.wikipedia.org/wiki/Technical_analysishttp://en.wikipedia.org/wiki/Price_Analysishttp://en.wikipedia.org/wiki/Market_analysishttp://en.wikipedia.org/wiki/Analysis_of_variancehttp://en.wikipedia.org/wiki/Meta-analysishttp://en.wikipedia.org/wiki/Time-series_analysis -
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
Othe" ty#es of analysis-
1. A Na""ati$e Analysis tells a sto"y ing a *&t &, re*e5ant
$e!ri'ti5e $etai*4 a**( &rgani+e$ t& te** t"e t&r( in e;en!e.
T"e t"ei i &,ten i%'*ie$) -t) 're,era-*() %ake &%e 'e!i,i!)
!*ear*( arti!*ate$ '&int a-&t t"e t&r( -eing t&*$.
2. A Des!"i#ti$e Analysis offe"s a etaile es!"i#tion t"r&g"
t"e e &, &-7e!ti5e &r -7e!ti5e *angage t& $e!ri-e &%e &-7e!t
>a 'er&n) '*a!e &r t"ing4 it %a( -e a 9&!ia* &-7e!t !" a
$i!ri%inati&n?) in t"e 'r&!e) gi5e t"e rea$er &%e $&%inant
i%'rei&n >t"e t"ei? &, t"e t"ing -eing $e!ri-e$.
3. A So!io-%isto"i!al Analysis eamines histo"i!al e$ents 'tili(in)
so!ial !on!e#ts* 8"i*e a "it&ri!a* ana*(i i %ere*( a $e!ri'ti&n
&, 'e&'*e e5ent ,r&% t"e 'at) a &!i&3"it&ri!a* ana*(i
e2a%ine "it&r( ing &!ia* !&n!e't >ee S&!ia* T"e&r(-e*?
!" a t"e in$tria* re5&*ti&n) r-ani+ati&n) $e%&!rati+ati&n)et!.
4. A Com#a"ati$e Analysis e#lains ho+ somethin) is li,e or
'nli,e somethin) else* T"e ite% !&%'are$ nee$ t& "a5e a asis
of !om#a"ison33t"at i) t"e( nee$ t& -e en&g" a*ike t& #arrant a
!&%'ari&n.
5. A S.OT Analysis a"esses the st"en)ths/ +ea,nesses/
o##o"t'nities/ & th"eats to the to#i!* T"i !&%'re"eni5e t('e
&, ana*(i a$$ree a t&'i! # t"e ai% &, taking a!ti&n in re*ati&n
t& t"e t&'i!. I, an ana*(i $e%&ntrate 'arti!*ar trengt"
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
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http://people.uvawise.edu/pww8y/Resources/Methods/TypesAnalysis/00TypesAnalysis.html#Social%20theoryhttp://people.uvawise.edu/pww8y/Resources/Methods/TypesAnalysis/00TypesAnalysis.html#Social%20theory -
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
#eakne) t"en 'arti!*ar &''&rtnitie t"reat >a!ti&n? are
i%'*ie$.
6. A 0Ca'se & Effe!t0 Analysis emonst"ates ho+ the o!!'""en!e
of one e$ent !o""elates +1 a #a"ti!'la" o't!ome* 8"i*e t"ere are
%an( t('e &, !ae e,,e!t re*ati&n"i') ,&r %&t aign%ent in
t"e &!ia* !ien!e) t"e ,&! "&*$ -e &n &!ia* !ae an$ &!ia*
e,,e!t. It i a*& rea&na-*e t& e2a%ine " n&n3&!ia* >e.g.
'"(i!a*) -i&*&gi!a*) '(!"&*&gi!a*) et!.? !ae a*& "a5e &!ia*
e,,e!t.
2* A So!iolo)i!al Analysis 'tili(es one of the ty#es of analysis
es!"ie he"e +hile 'tili(in) so!ial !on!e#ts/ #"o!esses/
theo"ies & one o" mo"e so!iolo)i!al #a"ai)ms*
8. A Statisti!al Analysis +ill )ene"ally e 'se to emonst"ate a
0!a'se & effe!t0 "elationshi# 3i*e* a !o""elation4 o" a
Com#a"ison* Statiti!a* Ana*(i "&*$ a*#a( a%e t"at t"e
rea$er $&e n&t n$ertan$ tatiti!. T") Statiti!a* Ana*(i
"&*$ a*#a( -e a!!&%'anie$ -( t"e a''r&'riate t('e &, ana*(i)
!" a a C&%'arati5e Ana*(i &r a Cae E,,e!t Ana*(i.
9. Do!'ment analysis ana*(i &, $&!%ent in &r$er t& e2tra!t
t"e%e in regar$ t& t"e t&'i! -eing e5a*ate$. T"i !an in!*$e a**
t('e &, $&!%ent !" a ,&r%a* re'&rt) %inte &, %eeting)
%e%& an$ 'rint %e$ia re'&rt &r e*e!tr&ni! %e$ia tran!ri't. T"e
ana*(i !an range ,r&% a e2tra!ti&n &, genera* t"e%e t& a tig"t)
'e!i,i! an$ $etai*e$ ana*(i. It %a( e eit"er ;antitati5e
ana*(i >e.g. !&nting t"e n%-er &, ti%e t"at a t"e%e &!!r?
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
an$&r ;a*itati5e ana*(i >e.g. i$enti,(ing t"e %a7&r t"e%e?. In
eit"er !ae it i i%'&rtant t& $&!%ent t"e !riteria #"i!" are e$
t& %ake $e!ii&n a-&t rating an$ ana*(ing %ateria*.
10. O't!omes lo)i! moel "a+in) $ra#ing &t!&%e
%&$e* &, an( t('e t"at are t"en e$ t& !*ari,( t"inking a-&t a** &,
t"e te' #"i!" are nee$e$ in &r$er t& a!"ie5e "ig"er3*e5e* &t!&%e.
T"ee %&$e* are knn -( $i,,erent na%e in!*$ing: *&gi! %&$e*)
'r&gra% *&gi!) inter5enti&n *&gi!) trateg( %a') %ean3en$
$iagra%) re*t !"ain et!.
Analysis te!hni5'e 'se3 Ana*(i te!"ni;e ,&**e$ in
t"i 'r&7e!t i tatiti!a* ana*(i. Here tatiti!a* t&&* *ike
'er!entage) a5erage "a5e -een e$ an$ t"e !&**e!te$ $ata "a
-een ana*(+e$ -( ing $iagra%) gra'" an$ !"art.
Ty#es of !ha"ts 'se3 In t"e ana*(i 'r&!e 5ari& t('e&, !"art *ike !&*%n !"art) -ar !"art) !&ne !"art) 'ie !"art) *ine
!"art) $&g"nt !"art an$ area !"art "a5e -een e$.
O$e"all #e"!enta)e of sam#le si(e3 Be!ae &, *a!k &, ti%ean$ re&r!e t"e area !&5ere$ ,&r taking a%'*e i *i%ite$ t&
9k&r&%anga*a. S& / &, t&ta* '&'*ati&n "a -een taken int&
!&ni$erati&n.
The a)e&, t"e re'&n$ent gr&' 5ar( -et#een
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
Tabulation of data3T"e 'r&!e &, ta-*ati&n in5&*5e!&%-ining an$ t&ta*ing &, t"e !&**e!te$ $ata. It i &ne &, t"e $ata
in rea$i*( !&%'re"eni5e ,&r% an$ atte%'t t& ,rni" t"e
%a2i%% in,&r%ati&n !&ntaine$ in t"e $ata in t"e %ini%%
'&i-*e 'a!e) #it"&t a!ri,i!ing t"e ;a*it( an$ e,*ne &,
t"e $ata. S& ta-*ati&n %ean t"e (te%ati! 'reentati&n &, t"e
in,&r%ati&n !&ntaine$ in t"e $ata) in r an$ !&*%n in
a!!&r$an!e #it" &%e a*ient ,eatre in !"ara!teriti!.
A,ter ta-*ati&n t"e $ata %t -e ana*(+e$. Reear!"er &,ten e
tatiti!a* inter'retati&n) #"i!" !&n!entrate &r #"at i a5erage &r #"at
$e5iate ,r&% t"e a5erage. Statiti!a* inter'retati&n " " #i$e*(
re'&ne 5ar() " t"e( are $itri-te$ in re*ati&n t& t"e 5aria-*e -eing
%eare$. T"e ana*(e an$ inter'retati&n &, $ata %a( *ea$ t"e reear!"er
t& a!!e't &r re7e!t t"e "('&t"ei -eing e*e!te$.
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
TABLE 4.1 SHOWING THE AGE OF THE RESPONDENTS
A6E NO*OF
RESPONDENTS
PERCENTA6E
Be*
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
"HART 4.1 SHOWING THE AGE OF THE RESPONDENTS
AGE
25
40
2015
0
10
20
30
40
50
Below 20 years 20-30 years 30-40 years 40 and Above
AGE
INFERENCE3
It i in,erre$ t"at t"e re'&n$ent are n&t e5en*( $itri-te$ &n t"e -ai
&, age an$ a "ig" 'er!entage &, t"e re'&n$ent are in t"e
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
TABLE 4.# SHOWING THE GENDER OF THE RESPONDENTS
6ENDER NO*OF
RESPONDENTS
PERCENTA6E
Ma*e /< /
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
"HART 4.# SHOWING THE GENDER OF THE RESPONDENTS
GENDER
42%
58%
Male
Female
INFEREN"E!
It i in,erre$ t"at t"e r5e( gr&' #a n&t $itri-te$ e5en*( &n t"e -ae
&, gen$er an$ t"ere #ere %&re ,e%a*e a !&%'are$ t& %a*e.
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
TABLE 4.$ SHOWING THE O""%PATION OF THE
RESPONDENTS
OCCPATION NO*OF
RESPONDENTS
PERCENTA6E
St$ent
0r&,ei&na* 1 1
Bine%en
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
"HART 4.$ SHOWING THE O""%PATION OF THE
RESPONDENTS
OCCUPATION
35
15
22
28
0 5 10 15 20 25 30 35 40
Student
Proess!onals
Bus!nessmen
"t#ers
INFEREN"E!
It i in,erre$ t"at t"e re'&n$ent are n&t e5en*( $itri-te$ &n t"e -ai
&, &!!'ati&n an$ a "ig" 'er!entage &, t"e re'&n$ent are t$ent.
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
TABLE 4.4 SHOWING THE &ONTHL FA&IL IN"O&E OF
THE RESPONDENTS
MONT%LY
FAMILY INCOME
NO*OF
RESPONDENTS
PERCENTA6E
Be*
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
"HART 4.4 SHOWING THE &ONTHL FA&IL IN"O&E OF
THE RESPONDENTS
10
42
30
18
0
10
20
30
40
50
$""F &'SP"$('$)S
MONTHLY FAMILY INCOME
Below 25000
25000-5000050000-*5000
*5000 and Above
INFEREN"E!
It i in,erre$ t"at t"e re'&n$ent are n&t e5en*( $itri-te$ &n t"e -ai
&, %&nt"*( ,a%i*( in!&%e an$ a "ig" 'er!entage &, t"e re'&n$ent "a5e
a ,a%i*( in!&%e -et#een
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
TABLE 4.' SHOWING THE PREFEREN"E OF SHOPPING B
THE RESPONDENTS
FACTORS NO*OF
RESPONDENTS
PERCENTA6E
Retai* t&re
E2!*i5e "r&&%
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
PREFERENCE OF SHOPPING
8%
24%
40%
12%
1+% &eta!l stores
',lus!ve s#owroom
Malls
',#!b!t!ons
(!sount stores
INFEREN"E!
T" it !an -e in,erre$ t"at %a7&rit( &, t"e re'&n$ent 're,er 'r!"aing
,r&% 5arie$ t&re an$ 5er( ,e# &, t"e% are *&(a* t& t"e 'e!i,i! "&'.
TABLE 4.( SHOWING THE B%ING BEHA)IO%R OF THE
RESPONDENTS
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
FACTORS NO*OF
RESPONDENTS
PERCENTA6E
Nee$ 1 1
On i%'*e / /
Dring ,eti5a* 1 1
M&nt" en$
S'e!ia* &!!ai&n
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
0 5 10 15 20 25 30 35 40
$eed
"n !m.ulse
(ur!n/ est!vals
Mont# end
S.e!al oas!on
BUYING BEHAVIOUR
INFEREN"E!
T" it !an -e in,erre$ t"at %a7&rit( &, t"e re'&n$ent are n&t ti%e -&n$
in t"eir 'r!"ae an$ are i%'*i5e -(er.
TABLE 4.+ SHOWING THE RESPONDENTS "O&PAN WHILE
SHOPPING
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
FACTORS NO*OF
RESPONDENTS
PERCENTA6E
A*&ne
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
20
45
128
15
0
5
10
15
20
25
30
35
40
45
Alone Fr!ends Parents S.ouse "t#ers
CHART 7. ACCOMPANIED BY
INFEREN"E!
Hen!e it !an -e in,erre$ t"at a "ig" 'er!entage &, t"e re'&n$ent 're,er
t& "&' #it" t"eir ,rien$ a 8i** Li,et(*e -eing a t&re ,&r tren$(
'r&$!t en!&rage i%'*i5e -(ing.
TABLE 4., SHOWING THE P%R"HASE OPINION GI)EN TO THE
RESPONDENTS
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
ANALSIS
T"e 'e&'*e #"& a!!&%'an( t"e !t&%er are "ig"*( in,*entia* &n
"i"er "&''ing -e"a5i&r.
T"e a-&5e ta-*e ana*(i t"e 'r!"ae &'ini&n gi5en -( $i,,erent 'e&'*e
t& t"e re'&n$ent a!!&nting t& ,rien$ -eing t"e %a7&rit( "ing/)
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
PURCHASE OPINION
"wn
12%
Fr!ends
45%
Parents
24%
S.ouse
12%
"t#ers
*%
INFEREN"E!
T" it !an -e in,erre$ t"at ,rien$ are t"e %&t in,*en!ing gr&' &, a**
t"e gr&' &, 'e&'*e in$i!ating t"i a t"e target %arket.
TABLE 4.- SHOWING THE "%STO&ERS EPE"TATIONS
WHILE SHOPPING
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
FACTORS NO*OF
RESPONDENTS
PERCENTA6E
Pa*it( <
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
32
20
25
15
8
0
5
10
15
20
25
30
35
$""F &'SP"$('$)S
CUSTOMERS EXPECTATIONS
ual!tyPr!e
ar!ety
Brand
',#an/e a!l!ty
INFEREN"E!
T" it !an -e in,erre$ t"at t"e re'&n$ent e2'e!t "ig" *e5e* &, ;a*it(
#"i*e 'r!"aing a 'r&$!t an$ "en!e t& ati,( t"e% )t"e !&%'an(
"&*$ %aintain "ig" ;a*it( tan$ar$
TABLE 4.1/ SHOWING THE FRE0%EN" OF )ISITS B THE
RESPONDENTS
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
FACTORS NO*OF
RESPONDENTS
PERCENTA6E
8eek*( &n!e 1 1
On!e in 1 $a( /1 /1
M&nt"*( <
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CONSUMER BEHAVIOUR
WILLS LIFESTYLE
10
41
32
1*
0
10
20
30
40
50
eely
one
"ne !n 15
days
Mont#ly (ur!n/
s.e!al
events
FREQUENCY OF VISIT
INFEREN"E!
T" it !an -e in,erre$ t"at %&t &, t"e re'&n$ent 5iit 8i** *i,et(*e
&n a ,re;ent -ai &, 1 $a( "en!e re;iring 'eri&$*( '$ati&n &, t"e
t&!k.
TABLE 4.11 SHOWING THE "O&PARISON B THE
RESPONDENTS TOWARDS THE BRANDS A""ORDING TO
THEIR APPEAL
FACTORS NO*OF PERCENTA6E
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
68
-
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69/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
RESPONDENTS
Unite$ !&*&r &,
Benett&n
// //
0r&5&ge
A**en &**( 1 1
Ot"er
TOTAL 788 7889
ANALSIS
In t&$a( %arket t"e !t&%er i t"e king. He "a %an( &'ti&n ,&r
%aking "i 'r!"ae $e!ii&n. T"e a-&5e ta-*e ana*(i t"e $ata
regar$ing t"e re'&n$ent 're,eren!e in 'r!"aing 'r&$!t ,r&% &t"er
-ran$ i, n&t 8i** Li,et(*e.
// &, t"e re'&n$ent 're,er t& -( ,r&% Unite$ !&*&r &, Benett&n) ,r&% &t"er) 1 ,r&% A**en &**( an$ &, t"e re'&n$ent 're,er
t& -( ,r&% 'r&5&ge.
"HART 4.11 SHOWING THE "O&PARISON B THE
RESPONDENTS TOWARDS THE BRANDS A""ORDING TO
THEIR APPEAL
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
6
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70/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
0
5
10
15
20
25
30
35
40
45
50
un!ted .rovo/ue allen solly ot#ers
Ser!es1
INFEREN"E!
T" it !an -e in,erre$ t"at a 5er( "ig" 'er!entage &, t"e re'&n$ent
're,er t& -( ,r&% nite$ !&*&r &, Benett&n t& an( &t"er -ran$.
TABLE 4.1# SHOWING THE SO%R"ES OF AWARENESS
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
7!
-
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71/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
FACTORS NO*OF
RESPONDENTS
PERCENTA6E
A$5ertie%ent
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72/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
2
51
4A d v e r t !
F r !e n d s
F a m ! l y
" t # e r s
INFEREN"E!
It !an -e in,erre$ t"at ,rien$ #ere t"e %&t i%'&rtant &r!e &, !reating
a#arene. Re!&%%en$ati&n ,r&% &t"er a*& '*a(e$ an i%'&rtant r&*e
in !reating a#arene a%&ng t"e re'&n$ent
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
72
-
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73/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
TABLE '.1$.1 SHOWING THE "%STO&ERS PER"EPTION
TOWARDS PRI"E
FACTORS NO*OF
RESPONDENTS
PERCENTA6E
Sati,ie$ 1< 1
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74/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
C U S T O M E R S P ER C E P T IO N T O W AR
1 2
2
5 +
30
00
1 0
2 0
3 0
4 0
5 0
+ 0
S at !s !e d !/ # ly
sat !s !ed
$ eu tra l ( !s s a t !s !e d !/ # ly
d !ssa t ! s ! ed
INFEREN"E!
T" it !an -e in,erre$ t"at %a7&rit( &, t"e re'&n$ent "a5e netra* 5ie#
a-&t t"e 'ri!e range -t t"ere i *arge 'er!entage &, re'&n$ent #"& are
n&t ati,ie$ #it" t"e 'ri!e range &,,ere$ -( 8i** Li,et(*e.
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
74
-
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75/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
TABLE '.1$.# SHOWING THE "%STO&ERS PER"EPTION
TOWARDS THE LO"ATION
FACTORS NO*OF
RESPONDENTS
PERCENTA6E
Sati,ie$
Hig"*( ati,ie$ / /
Netra*
-
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76/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
0 5 10 15 20 25 30 35 40
Sat!s !ed
!/#ly s at!s !ed
$eutral
(!ssat!s !ed
!/#ly d!ss at!s !ed
C U S T O M E R S P ER C E P TIO N T O W AR
L O C A T I O N
INFEREN"E!
T" it !an -e in,erre$ t"at %a7&rit( &, t"e re'&n$ent are ati,ie$ #it"
t"e *&!ati&n -t t"ere i a 5er( %a** 'er!entage &, re'&n$ent #"& are
$iati,ie$ regar$ing t"e *&!ati&n &, t"e t&re.
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
76
-
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77/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
TABLE '.1$.$ SHOWING THE "%STO&ERS PER"EPTION
TOWARDS THE A&BIEN"E
FACTORS NO*OF
RESPONDENTS
PERCENTA6E
Sati,ie$ J J
Hig"*( ati,ie$ 1 1
Netra* 1 1
Diati,ie$ <
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78/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
0 10 20 30 40 50 +0
Sat!s!ed
!/#ly sat!s!ed
$eutral
(!ssat!s!ed
!/#ly d!ssat!s!ed
C U S T O M E R S P E R C E P T IO N T OW A R D S
AMBIENCE
INFEREN"E!
T" it !an -e in,erre$ t"at %a7&rit( &, t"e re'&n$ent are ati,ie$ #it"
t"e 'reent interi&r.
TABLE '.1$.4 SHOWING THE "%STO&ERS PER"EPTION
TOWARDS THE 0%ALIT
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
78
-
8/12/2019 34839990 Consumer Behaviour Towards Readymade Garments With Reference to ITC
79/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
FACTORS NO*OF
RESPONDENTS
PERCENTA6E
Sati,ie$
Hig"*( ati,ie$ 1 1
Netra* / /
Diati,ie$ J J
Hig"*( $iati,ie$
TOTAL 788 7889
ANALSIS!
Hig" ;a*it( *e5e* "&*$ -e %aintaine$ in &r$er t& "a5e ati,ie$
!t&%er.
T"e a-&5e ta-*e ana*(i t"e 'er!e'ti&n &, t"e re'&n$ent regar$ing t"e
;a*it( &, t"e 'r&$!t a5ai*a-*e at 8i** Li,et(*e.
&, t"e re'&n$ent are ati,ie$ #it" t"e ;a*it( &, 'r&$!t a5ai*a-*e
at 8i** Li,et(*e -t J &, t"e re'&n$ent are n&t ati,ie$ #it" t"e
a%e.1 are "ig"*( ati,ie$ an$ Netra* a!!&nt t&
-
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80/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
50
10
34
+
0
0 10 20 30 40 50
Sat !s !ed
!/#ly sat !s !ed
$eutral
(!ssat !s !ed
!/#ly d !ss at !s!ed
C U S T O M E R S P E R C E P T IO N T O W A R D S
INFEREN"E!
T" it !an -e in,erre$ t"at a 5er( "ig" 'er!entage &, t"e re'&n$ent are
ati,ie$ #it" t"e ;a*it( &, t"e 'r&$!t.
TABLE '.1$.' SHOWING THE "%STO&ERS PER"EPTION
TOWARDS THE PROD%"T RANGE
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
8!
-
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81/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
FACTORS NO*OF
RESPONDENTS
PERCENTA6E
Sati,ie$
Hig"*( ati,ie$ / /
Netra* 1 1
Diati,ie$
Hig"*( $iati,ie$
TOTAL 788 7889
ANALSIS!
A !t&%er -e!&%e a *&(a* !t&%er &n*( i, "e i ati,ie$ #it" t"e
range &, 'r&$!t a5ai*a-*e in t"e t&re. T"e a-&5e ta-*e ana*(i t"e
&'ini&n &, t"e re'&n$ent a-&t t"e 'r&$!t range &, 8i** Li,et(*e
t&re.
&, t"e re'&n$ent are ati,ie$ #it" t"e 'reent 'r&$!t range -t
&, t"e re'&n$ent are n&t ati,ie$ #it" t"e a%e. 1 &, t"e
re'&n$ent ,a** n$er t"e netra* !ateg&r(. / &, t"e re'&n$ent are
"ig"*( ati,ie$ #it" t"e !rrent 'r&$!t range.
"HART '.1$.' SHOWING THE "%STO&ERS PER"EPTION
TOWARDS THE PROD%"T RANGE
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
81
-
8/12/2019 34839990 Consumer Behaviour Towards Readymade Garments With Reference to ITC
82/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
3*
4
51
8
0
0
10
20
30
40
50
+0
1
C U S T O M E R S P E R C E P T ION TO W AR D S R
O F P R O D U C T S
Sat!s!ed
!/#ly sat!s!ed
$eutral
(!ssat!s!ed
!/#ly d!ssat!s!
INFEREN"E!
T" it !an -e in,erre$ t"at %a7&rit( &, t"e re'&n$ent "a5e netra* 5ie#
a-&t t"e 'r&$!t range -t t"ere i *arge 'er!entage &, re'&n$ent #"&
are ati,ie$ #it" t"e !rrent 'r&$!t range &,,ere$ -( 8i** Li,et(*e.
TABLE '.1$.( SHOWING THE "%STO&ERS PER"EPTION
TOWARDS THE "%STO&ER SER)I"E
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
82
-
8/12/2019 34839990 Consumer Behaviour Towards Readymade Garments With Reference to ITC
83/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
ANALSIS!
Ct&%er er5i!e "&*$ -e t"e %&t i%'&rtant &-7e!ti5e &, an( !&n!ern
in &r$er t& "a5e ati,ie$ !t&%er.
T"e a-&5e ta-*e ana*(i t"e &'ini&n &, t"e re'&n$ent regar$ing t"e
!t&%er er5i!e at 8i** Li,et(*e t&re.
/ &, t"e re'&n$ent are ati,ie$ #it" t"e 'reent er5i!e -t
-
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84/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
48
1*
33
2 0
0
10
20
30
40
50
C U S T O M E R S P E R C E P T IO N T O W
C U S T O M E R S E R V IC E
Sat!s!ed
!/#ly sat!s!ed
$eutral
(!ssat!s!ed
!/#ly d!ssat!s!
INFEREN"E!
T" it !an -e in,erre$ t"at %a7&rit( &, t"e re'&n$ent are ati,ie$ #it"
t"e !t&%er er5i!e at 8i** Li,et(*e an$ 5er( %a** 'er!entage &,
re'&n$ent #"& are $iati,ie$ #it" t"e !rrent er5i!e &,,ere$ at 8i**
Li,et(*e.
TABLE '.1$.+ SHOWING THE "%STO&ERS PER"EPTION
TOWARDS THE DIS"O%NTS AND OFFERS
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
84
-
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85/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
FACTORS NO*OF
RESPONDENTS
PERCENTA6E
Sati,ie$
Hig"*( ati,ie$
Netra* <
-
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86/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
C U S TO ME R S P E R C E PT ION TOW AR D
D IS C O U N T S A N D O F F E R S
8% 0%
52%
30%
10%Sat!s!ed
!/#ly s at!s !ed
$eutral
(!ssat!s!ed
!/#ly d!ssat!s!
INFEREN"E!
It !an -e in,erre$ t"at %a7&rit( &, t"e re'&n$ent #ere $iati,ie$ #it"
t"e 5ari& $i!&nt an$ &,,er &,,ere$ -( 8i** Li,et(*e.
TABLE '.14 SHOWING THE "%STO&ERS PER"EPTION
TOWARDS WILLS LIFESTLE SHOWROO&
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
86
-
8/12/2019 34839990 Consumer Behaviour Towards Readymade Garments With Reference to ITC
87/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
FACTORS NO*OF
RESPONDENTS
PERCENTA6E
E2!e**ent
G&&$ J< J
-
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88/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
INFEREN"E!
T" it !an -e in,erre$ t"at a 5er( "ig" 'er!entage &, t"e re'&n$ent are
"a''( #it" t"e #i** *i,et(*e t&re in regar$ t& 'r&$!t)5ariet() ;a*it(
et!.
TABLE '.1' SHOWING THE "%STO&ERS PER"EPTION
TOWARDS THE DISPLA
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
88
30
+2
8
0
10
20
30
40
50
+0
*0
' , - ellent ood Fa!r
C U S TO ME R S P E R C EP T IO N T OW AR D
L I F E S T Y L E
-
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89/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
FACTORS NO.OF
RES0ONDENTS
0ERCENTAGE
YES J1 J1
NO <
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90/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
AT T RACT IO N T O W ARD S T HE D IS
+1 %
32 %
*%
6es
$o
-an7t sa
INFEREN"E!
T" it !an -e in,erre$ t"at a 5er( "ig" 'er!entage &, t"e re'&n$ent
,&n$ t"e $i'*a( a''ea*ing.
TABLE '.1( SHOWING THE S%GGESTIONS OF "%STO&ERS TO
I&PRO)E THE &ARET SHARE OF THE "O&PAN
FACTORS NO.OF 0ERCENTAGE
DAYANANDA SAGAR COLLEGE OF SCIENCE ARTS & COMMERCE
!
-
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91/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
RES0ONDENTS
Create %&re
a#arene
1 1
i%'r&5e ;a*it(
*e 'ri!ing /< /
-
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92/96
CONSUMER BEHAVIOUR
WILLS LIFESTYLE
s u g g e s t ! " t ! # $ %! & e t ' e
1 38
4 2
1 +
0
2 0
0
5
1 0
1 5
2 0
2 5
3 0
3 5
4 0
4 5
-r e a te mo r e
a wa r e n e ss
!m.rove 9ua l ! tyl es s . r !- ! n/