31511233/0412 © business & legal reports, inc. blr’s human resources training presentations...
TRANSCRIPT
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31511233/0412 © Business & Legal Reports, Inc.
BLR’s Human Resources Training Presentations
Bereavement and the Workplace
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Goals
Understand and effectively communicate the organization’s bereavement policy
Recognize the need to handle bereavement issues sensitively and consistently
Be able to help bereaved employees when they return to work
Know what to do when an employee dies
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Understanding and Communicating the Policy
Policy Scope of authority Training
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Be Sensitive and Consistent
Recognize the impact on future relationships
Use tact and sensitivity Express your sympathy Explain the
bereavement policy Be consistent and fair
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Case Study: The Death of a Relative
Employee’s cousin dies Supervisor allows 3 days’ leave with pay Another employee’s aunt dies Supervisor allows only 1 day with pay Second employee complains to
management
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Case Study: Comment
Be consistent Base decisions on company policy Ask for guidance with difficult cases
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Communication Issues
Communicate the news to co-workers
Choose an appropriate expression of sympathy
Send a department representative to the funeral
Maintain contact with the employee
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Relationship of Deceased to Employee
Immediate family Extended family Friends and neighbors
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Bereavement Leave
Eligibility Length of leave Paid leave Computation of pay Extension of leave Verification of absence
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When an Employee Returns to Work
Inability to concentrate
Forgetfulness Fatigue Difficulty
making decisions
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When an Employee Returns to Work (cont.)
Highly emotional state Depression Frustration
and irritability Excessive worry
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How to Help a Bereaved Employee Cope
Be patient and understanding Talk and listen to bereaved employees Modify tasks or responsibilities temporarily
Allow some flexibility in hours and time off
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What NOT to Do
Avoid talking about the person who died Saying “I know how you feel” Comparing one loss to another Clichés and false reassurance Offering advice unless requested Expectations or judgments
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Grief Management
EAP Outside referrals Community resources
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Role-Playing Exercise: Death of Child
Be patient and understanding Talk to the employee about loss Discuss performance issues Develop a strategy for coping
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When an Employee Dies
Communicate the news to co-workers
Express your sympathy to the family
Assist family with benefits
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When an Employee Dies (cont.)
Return personal belongings
Handle co-workers’ requests to attend funeral
Choose an appropriate remembrance
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When an Employee Dies on the Job
Legal issues Media relations Notice of death Safety and health issues Review of emergency
procedures Cooperation with investigators
(OSHA and insurance)
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Helping Co-Workers Deal with Loss
Talk about the employee and the loss
Allow employees to express their grief
Offer your support Encourage counseling
for those who need it
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Case Study: Death of a Co-Worker
Long-time employee dies Death by heart attack occurs on the job CPR administered by employees fails Many workers deeply upset
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Case Study: Comment
Talk about the loss Encourage employees to express their grief
Be prepared for an unsettled period Keep the boss posted on developments Offer support Refer employees to a grief counselor
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Bereavement and The Workplace Checklist
Know the provisions of the company’s bereavement policy
Apply the policy fairly and consistently Deal with employee bereavement tactfully
and sensitively Promptly acknowledge employee bereavement and
express your sympathy Explain the bereavement policy to employees and
answer their questions
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Bereavement and The Workplace Checklist (cont.)
Communicate the news of an employee bereavement promptly to co-workers
Know how to help bereaved employees when they come back to work
Know what not to do Know what to do when an employee dies Know how to help employees cope with the
death of a co-worker
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Goals
Understand and effectively communicate the organization’s bereavement policy
Recognize the need to handle bereavement issues sensitively and consistently
Be able to help bereaved employees when they return to work
Know what to do when an employee dies
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Summary
Employee bereavement is an issue all supervisors must deal with from time to time
Be sure to handle these situations sensitively and consistently
Know the organization’s bereavement policy and base your decisions on its provisions
Do all you can to help employees cope with loss and grief so that they can return to normal performance as soon as possible
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Quiz
1. All employees are eligible for bereavement leave. True or False
2. Standard bereavement leave for death of an immediate family member is _____ days.
3. Bereavement leave is ___________ (paid/unpaid).
4. Verification of absence is ____________ (required/not required).
5. Bereavement leave may be extended up to _______ days, depending on the circumstances.
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Quiz (cont.)
6. When an employee dies on the job, any legal or media inquiries should be referred to HR or the company’s general counsel. True or False
7. It helps to tell a bereaved employee, “I know how you feel.” True or False
8. Identify three problems grieving employees may experience when they return to work following bereavement leave.
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Quiz (cont.)
9. Appropriate expressions of sympathy for an employee’s loss might include a card, flowers, or a donation to a designated charity.
True or False
10. Identify three ways you can help grieving employees cope.
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Quiz Answers
1. [Insert appropriate answer. For example, are part-timers and probationary employees eligible for paid leave?]
2. [Insert appropriate answer.]
3. [Insert appropriate answer.]
4. [Insert appropriate answer.]
5. [Insert appropriate answer.]
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Quiz Answers (cont.)
6. True. Never respond to legal or media inquiries yourself. Always refer them to the appropriate authority.
7. False. Nobody really knows how somebody else feels. Instead, express sympathy and understanding by saying something like, “This must be a very difficult time for you. Is there anything I can do to help?”
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Quiz Answers (cont.)
8. Grieving employees may experience inability to concentrate, forgetfulness, fatigue, difficulty making decisions, highly emotional state, depression, frustration and irritability, and excessive worry.
9. True. You might also wish to attend the funeral yourself or send a department representative.
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Quiz Answers (cont.)
10. You can help grieving employees cope by being patient and understanding, talking and listening to them, modifying tasks or responsibilities temporarily, allowing some flexibility in hours and time off if possible and necessary, and encouraging employees who are having unusual difficulty coping to seek grief counseling.