Working towards the Green Belt

Using Lean Six Sigma to improve higher education

Delegates will

 

1 acquire an understanding of the meaning and applications of lean, Six Sigma and Lean Six Sigma (LSS) as quality improvement methodologies

2 learn about the application of LSS in a range of professional services in one higher education institution

3 have reflected on the value of LSS as a means of making their practice more professional

Learning outcomes

• Overview of LSS• Strategic implementation of LSS• Overview of DMAIC methodology• Group exercises using DMAIC • Green Belt experiences• Your Action Plan

Workshop outline

Both Lean and Six Sigma are proven customer-driven methodologies for improving business processes

 

Lean

 • origins in Toyota• aims to improve efficiency by eliminating waste

 

Six Sigma

 • origins in Motorola• aims to improve efficiency and effectiveness by reducing or eliminating variation

Overview of Lean Six Sigma (1)

Lean Six Sigma

 • focuses on business needs defined by the customer• requires active engagement of staff at all levels in the organisation• uses process mapping• uses data to provide evidence of waste or defect• use statistical analysis to inform business process improvement• offers a range of tools to support business process improvement

Overview of Lean Six Sigma (2)

• Champions – business and project• Master Black Belt• Black Belts• Green Belts• Yellow Belts• Employees

Strategic implementation of LSS

• Define• Measure• Analyse• Improve• Control

Overview of DMAIC methodology

Nicola Smith• Improving the governance structures of a University strategic

committee

Bronagh Dallat• Streamlining processing of overseas PG applications

Other Strathclyde staff• See workbook page ?? 

Green Belt experiences

Your Action Plan

Using Lean Six Sigma to improve higher education