For more detailed instructions, please visitfoscam.com/downloads.

For more specific assistance, please feel free to drop us an E-mail at: support@foscam.com

User Manual

ContentsP1P1

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1. Description 1.1 Package Contents 1.2 Physical Description 1.2.1 Front Panel 1.2.2 Rear Panel 1.2.3 Indicator Light Status 1.3 Key Features

2. Initial Installations 2.1 Setup by Foscam App 2.2 Setup by a Web Browser 2.2.1 Hardware Installation 2.2.2 Connect to Camera

3. Access to Your Camera 3.1 Access from a Web Browser 3.1.1 Access from Local Area Network 3.1.2 Basic Settings for Remote Access ● Port Forwarding Setting ● Static IP Address Setting

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P15P15P17P17P18P18P18P19P20P20P20P22P23P23P26

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3.1.3 Remote Access Methods ● WAN IP Access Setting ● DDNS Access Setting 3.2 Access from Foscam App 3.2.1 Local Area Network Access 3.2.2 Remote Access 3.3 Other Access Method

4. Features and Settings 4.1 WiFi Configuration 4.2 Storage 4.2.1 SD Card 4.2.2 FTP 4.2.3 Foscam Cloud 4.2.4 Foscam NVR Products 4.2.5 Device Local Storage 4.3 Mail Settings 4.4 Detection Setup 4.4.1 Motion Detection 4.4.2 Sound Detection 4.5 Other Settings 4.5.1 Settings in Foscam App 4.5.2 Settings in a Web Browser

5. FAQ

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1

1. Description

1.1 Package Contents

1.2.1 Front Panel

1.2 Physical Description

WPS/ResetMicro SD Card Slot

Microphone

Infrared LEDLens

Quick Start GuideUser ManualPower AdapterMounting Bracket IP Camera WiFi Antenna Ethernet Cable Expansion Screws

Please verify all contents received are complete according to the Package Contents listed below.

● Lens: Fixed focus lens● Infrared LED: Infrared LEDs for night vision● Microphone: Built-in microphone● Micro SD Card slot: Supports up to 128GB SD card for storing the video● WPS/Reset

WPS: Push both WPS/Reset button on the camera and wireless router about 3 seconds, the camera will connect to the wireless router automatically, in WPS process, the Network light will flash every 0.4 seconds;Reset: Push and hold the WPS/Reset button until a voice prompt, ‘Reset Succeeded’, to set the camera to factory default, the Power light will flash every 0.4 seconds.

2

LAN

PowerNetwork light

Power lightAntenna

Loud Speaker

● LAN: 10/100 Mbps RJ-45 port for wired connection● Power: DC 5V/2A power supply● Speaker: Built-in speaker● Antenna: Used to connect external wireless antenna

Power Light

Light

Network Light

OFFFlashing Status Description

ONThe power doesn’t work properlyThe power supply works fine

Flashing every 0.4 seconds Reset takes effects

OFF No network connectionON Wired connectionSlow Flash every 1.0 Second WiFi connected

Flashing every 0.4 seconds WPS is connecting Flashing every 0.2 seconds EZ-Link takes effect

1.2.2 Rear Panel

The flashing status of the power light and Network light are shown in the following table.1.2.3 Indicator Light Status

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1.3 Key Features●App Management●Standard H.264●P2P Easy Access●2MP (P2) / 4MP (P4)●WEP, WPA-PSK and WPA2-PSK Encryption●Wireless Connection (IEEE 802.11b/g/n WI-FI, up to 150Mbps)●IR Range up to 8m (26ft)

●IR-Cut Auto Switch●Embedded Free Foscam DDNS Service●Third-Party Domain Name Service●Two-way Audio●ONVIF Protocols●Multi-level User Management with Password Protection●Motion/Sound Detection●Image Snapshot

●Dual-stream●Micro SD Card Storage up to 128GB ●Voice Prompt●FTP Storage●Record Schedule●Wide Dynamic Range●Magic Zoom (P4) ●Pan & Tilt Control (horizontal

350°, vertical 100°)

2. Initial InstallationYou will need to set up the camera to make sure all the features work normally. Huntvision product provides several methods for the initial installation. Please choose the most convenient method for you.

You can download Foscam App for your smartphone from APP Store or Google Play Store so that you can easily set up and manage your Huntvision products. For detailed instruction, please check the Quick Start Guide.

You can also use a web browser to set up your camera on your computer. Huntvision products support IE/Firefox/Google/Safari browser. Please read the following instructions carefully for a successful initial setup.NOTE: We recommand the IE web browser for full features and settings.

2.1 Setup by Foscam App

2.2 Setup by a Web Browser

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2.2.1 Hardware Installation

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Mount the antenna and make it stand vertically.Connect the camera to the LAN network (Router or Switch) via an Ethernet cable.Connect the power adapter to the camera, and wait for a few moments until camera boots with an automatica rotation and a voice promot, ‘Wired connection succeed’.

2.2.2 Connect to camera

Equipment Search ToolCamera Name

P2 Http://192.168.**.**:88 ************ IPC

IP Address Device ID Type Visit Foscam official website ‘foscam.com/tools’, then you can find the ‘Equipment Search Tool’; Download it to your computer.Open the Equipment Search Tool, and you will find your camera in the device list if your camera and your computer are connected to the same network.Double click your camera, and your web browser will be opened to the camera login page.

NOTE: If your computer runs the Windows OS, please set the IE web browser as your default browser, or you can copy the web address to this login page and open it on your IE web browser.

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Donwload and install the plugins for your browser (IPWebComponents.exe).

NOTE: During the plugins installation, your browser will be required to close, and after installation completed, you will need to double click the camera in the search tool list again.

Now you can log in your camera, the default username is admin, and there is no password; after entering the default username, click Login.

NOTE: After you login the camera, you will be required to change the username and the password for your camera; After midifying, you can log into your camera with this new username and password.

After login, there will be a Setup Wizard, which will guide you to complete the camera setup.

NOTE: If you don’t want to do these settings at this moment, you can just click ‘ Next ’ to skip, and you can update all of this settings later in the camera system.

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● Now you have logged in the camera system!

P2

3.1 Access to Camera via a Web Browser

3. Access to CameraAfter you finished the initial installation for your camera, you can login your camera for your daily use and settings.

*If you want to access to your camera via a local area network (LAN), please make sure your App or computer and your camera are connected to the same network;*If you want to access to your camera remotely, please make sure your camera has been connected to the Internet;*If you don’t want to connect your camera with an Ethernet cable, please make sure that you have completed the WiFi configuration for your camera.

It is easy for you to access to camera by using a web browser; Before accessing to your camera, please check if your camera is connected to a local area network or the Internet.

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3.1.1 Access to Camera in a Local Area Network

Equipment Search ToolCamera Name

P2 Http://192.168.**.**:88 ************ IPC

IP Address Device ID TypeDouble click your camera in the device list and your default web browser will be opened automaticaly to the camera login page.

3.1.2 Basic Settings for Remote Access

Log into your router to check the LAN IP your router assign to your camera.

By using the Equipment Search Tool, you can have a quick and easy access to your camera.

Please check Page 4 in this User Manual for the method of downloading the Equipment Search Tool.

You can also just type in the IP Address in your web browser to open the camera login page, our camera supports HTTP and HTTPS protocol.

●http://LAN IP:HTTP Port No. ( The default HTTP Port No. is 88 ); For example: http://192.168.**.**:88●https://LAN IP:HTTPS Port No. ( The default HTTP Port No. is 443 ); For example: https://192.168.**.**:443

Before having the remote access to our camera, you need to complete the Port Forwarding and Static IP Address Settings for both these two remote access methods.● Port Forwarding Settings* This setting is on your router system, not in the camera. Here we will use a regular WiFi Router as an example, and the router settings description will be slightly different on different routers.

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a). If your router supports UPnP function

You will need to set up the Port Forward-ing manually.Go to the Forwarding function page in your router, and add a Custom Service.

For the specific function description and setting methods, please check your router’s User Manual or contact with your router’s customer service.

Go to the UPnP function page in your router system, and make sure that the UPnP function is Enable.

b). If your router doesn’t support UPnP function

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443443

The default HTTPS port of your camera is 443; Server IP Address is the IP Address your router assign to your camera; If you need to access to several cameras remotely, you will need to add different Port Forwarding services and assign different ports for each camera.

● Static IP Address SettingsLog in your camera via a web browser from a Local Area Network, go to the Settings page, click Network setting tag, and select IP Configuration setting, uncheck the Obtain IP From DHCP and click Save:

* This IP Address is the one your router assign to your camera, keep it as default;

* Change the Gateway to your router’s LAN IP address;

* Change the DNS to 8.8.8.8 or keep it the same as the Gateway.

3.1.3 Remote Access Methods When your Port Forwarding Setting is successful, you can access to your camera remotely now!There will be two remote access methods for you: WAN IP access and DDNS access.● WAN IP Access SettingYou can type the WAN IP address in your web browser to get access to your camera, and the WAN IP address would be:

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https:// WAN IP: HTTPS port No.

You can acquire your WAN IP by visiting http://www.whatismyip.com from your browser; The default HTTPS port No. is 443. For example, if your WAN IP is 58.541.***.**, your WAN IP access address will be https://58.541.***.**:443; Type this address in your web browser, and you will be able to locate the camera login page.

If you want to use DDNS to get access to your camera, you will need to log in your camera in a Local Area Network to activate the DDNS function in your camera first. Please check Page 7 in this User Manual for the method on getting access to your camera in a Local Area Network.

Step 1. Enable UPnP on your camera

Go to the Settings > Network > UPnP setting tag, select Yes to enable UPnP.

● DDNS Access Setting

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Step 2. Enable DDNS on your camera

Go to the Settings > Network > DDNS setting tag, check Enable DDNS.

NOTE: You can use Foscam DDNS server (Foscam DDNS server is free for you), or you can also select third party DDNS servers for this setting (curently we can only support some third partey DDNS servers, please check the server list in DDNS Server section).

Click Get My DDNS Now to start the Foscam DDNS application process.

*During the application process, you will need to login with your Foscam Cloud account, and this Foscam Cloud account is the Foscam account you sign up via App; *If you don’t have a Foscam Cloud account yet, you can sign up one in DDNS application login page, or download the Foscam App, which you can check the details on Quick Start Guide.

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Step 3. Access to your camera with DDNS address

https://DDNS:HTTPS port No. (The default HTTPS port is 443)For example: https://****.myfoscam.org:443

3.2 Access to Camera via Foscam App

Now you can type in the DDNS address to get access to your camera, and the DDNS address would be:

You can have a easy access to your camera by using Foscam App from your smartphone. If you want to access to your camera remotely, please make sure that your camera is connected to the Internet.

If you have added camera to your Foscam App, you just need to connect your smartphone and your camera to a same network, and you can log in your camera in the App’s home page.If you didn’t add camera to your Foscam App before, please check the Quick Start Guide for the detailed instruction on the method of adding your camera to Foscam App.

If you have added your camera to the Foscam App locally before and the camera has connected to the Internet, then you can remotely access to your camera directly by using the Foscam App.If you didn't add your camera to the Foscam App before, but the camera has already been setup, you can also access the camera remotely by manually adding the camera with valid UID/WAN IP Address/DDNS, please check the following steps to proceed it:

UID / WAN IP address / DDNS

NOTE: Before the following steps, please make sure that your camera is connected with the power adapter, and has been connected to a router (or switch) with an Ethernet cable or WiFi which can access to the Internet.

3.2.1 Local Area Network Access

3.2.2 Remote Access

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Step 1. Download Foscam App Search ‘Foscam’ from your smartphone in APP Store or Google Play Store and you can download the latest version of Foscam App.

Step 2. Sign up a Foscam Account and Sign inAfter downloaded Foscam APP, you can sign up a Foscam Account from the APP’s home page, and if you have a Foscam account, you can directly sign in with it.* For more details, please check the Quick Start Guide.

Step 3. Add your camere to Foscam App

Step 4. Add your camera by alternative method

●Tap Camera

+

+Foscam Add Device

Camera

Base Station

Add Device

Next

+●Tap button or + button on the top right corner from App’s home page to start the process of adding a camera.

●Tap Next

*If you have your camera around you, you can also scan the QR code to add camera to your Foscam App, and you can find the QR code from the bottom of your camera.

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●Tap button for Alternate Setup；?

Step 5. Complete the settings

Scan QR code

?

Other Setup Methods

Find My Camera

UID/DDNS/IP

UID/DDNS/IP

UID

DDNS

IP Address

Add

●Tap UID/DDNS/IP button for the settings.

Now you can choose UID, DDNS or IP Address to add camera to Foscam App:● UID: Please check UID, and type in your camera’s UID, where is located at the bottom of your camera;● DDNS: If you want to use DDNS to add your camera, please make sure that you have completed Port Forwarding Settings, Static IP Address setting and DDNS setting (Please check page 9 to page 14 in this User Manual);● IP Address: This should be your WAN IP address if you want to add your camera remotely, and please make sure that you have completed Port Forwarding Settings, Static IP Address setting and WAN IP Settings (Please check page 7 to page 12 in this User Manual);Choose one of these methods mentioned above, and type in the according paremeters; Tap Add to complete the settings.

NOTE: After you completed these settings, Foscam App will require you to login the camera with the camera’s user name and password, if you didn’t set any username or password before, the default username should be ‘admin’ (without ‘ ’), and there is no password.

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3.3 Other Access MethodsHuntvision products also support other access methods for you to login your camera.● VMS: This is also a Foscam software designed for computer use, and you can visit foscam.com/downloads to get the latest version software;● VLC: The camera supports RTSP streaming, here you can view the camera by VLC player. RTSP URL would be: rtsp:// [user name][:password]@IP:Port number/videostream Open the VLC, and go to Media > Open Network Stream option, then enter the URL in VLC.

4. Features and SettingsPlease make sure that you have completed the initial installation and access settings, so that you can have a successful access to your camera for daily use and settings.

Huntvision camera P2 and P4 are WiFi IP cameras, which can be connected to a WiFi router without using an Ethernet cable; For a successful WiFi configuration, please maintain a distance between the camera and wireless router of maximum 2-5 meters (6-12 feet) first, and follow the following instructions carefully.

● Configurate the WiFi from Foscam AppPlease check Quick Start Guide for the detailed instructions on how to configurate the WiFi from Foscam App.

4.1 WiFi Configuration

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● Configurate the WiFi from a Web Browser

Access to your camera from a Web Browser, and go to the Settings page, click Network tag, and select Wireless Settings.

Step 1. Scan the available WiFi connection

Click Scan button on the Wireless Settings page, and the camera will start to scan all the WiFi connections; After the camera done the searching, you will see a list of wireless networks.

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Step 2. Connect to the WiFi network

Select one wireless network that you want your camera connect to, and type according password, then click Test button.

4.2 Storage

NOTE: Huntvision products can only support 2.4 GHz WiFi connection, please make sure that the Wireless Network you selected is 2.4 GHz; If your WiFi router is a dual band router, please check and make sure that the SSID you are going to connect is the 2.4Ghz one.

After testing successfully, you can click Save button to complete the WiFi configuration for your camera.Now you can unplug the Ethernet cable from your camera; After unplugging the Ethernet cable, you will need to wait for seconds untill a voice prompt, “WiFi connection Succeed” .

Huntvision products support several storage methods for you to store your video recordings and snapshots.

Huntvision P2/P4 supports Micro SD card, and you can find the SD card slot in the camera; The storage supports maximum 128GB.● Once you insert a Micro SD card on your camera, all your alarm recordings will be stored at this Micro SD card automaticaly; This is a default setting, and you can change the storage location from a web browser.

4.2.1 SD Card

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4.2.2 FTPIf you want to store your alarm recordings at your FTP, you will need to accesee to your camera from a web browser for configurating your FTP first.

Access to your camera from a Web browser, and go to the Settings page, click the Network function tag and select FTP Settings.Complete these information and click Save button.

If you have activated your Foscam Cloud Service, your alarm recordings will be stored at the Foscam Cloud Server at the same time, which you can visit myfoscam.com for details.

Huntvision cameras are also compatible with Foscam NVR products; You can also access to camera from a Foscam NVR product, and store the alarm recordings at this Foscam NVR product.You will need to do this setting on a Foscam NVR product.

4.2.3 Foscam Cloud

4.2.4 Foscam NVR Products

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Foscam Album Select

Today

If you use Foscam App to access to your camera, your manual recordings and snapshots will be stored at your smartphone; and if you access to your camera from a web browser or VMS, your manual recordings and snapshots will be stored at your computer.●The storage location in your smartphone is unable to modify. You can check, playback and manage your manual recordings from Foscam App:

*Tap icon of which camera you want to manage its manual recordings snapshots from App’s home page, and you will access to the Album page.

●The storage location in your computer can be modified; Please access to your camera from a Web Browser, and go to Settings > Record > Storage Location.*Select a folder in your computer from Browse for the local recording location; Your manual recordings generated fromWeb browser will be stored at the folder you selected.

4.2.5 Device Local Storage

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4.3 Mail SettingsIf you want the camera to send emails when a motion is detected, here Mail will need to be configured first.

● Access to your camera from a Web Browser, and go to Settings > Network > Mail Settings. Check the Enable and complete the settings.a). Sender Email: Your sender email should support SMTP, or mail setting will failed;b). SMTP Server/Port/User Name/Pass-word - Please check these information with your Sender Email Server;c). Receiver: Your alarm email will be sent to the receivers, the maximum receivers will be four.

● After all the settings and click Test to check if the settings are correct, and click Save to complete the settings.

Huntvision cameras support Motion Detection and Sound Detection Alarm, when the motion or sound has been detected, the IP camera will make an alarm with several alarm actions such as making sound, sending email, taking snapshot, recording video and pushing message to the phone.

NOTE: You must set the detection area and detection schedule, or else there is no alarm anywhere and anytime.

4.4 Detection Setup

4.4.1 Motion Detection

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● Access to your camera from a Web Browser, and go to Settings > Detector > Motion Detection. Check the Enable; after completing the settings, click Save button to enable Motion Detection.

a). Trigger interval: The interval time between two motion detection.b). Alarm actions: The way that you want to be notified when a motion is detected:Sound: Please select Camera Sound or PC Sound if you want the camera to alarm when it detects a motion;

NOTE: If you selected ‘PC Sound’, please make sure that your computer has connected with a speaker.

Send E-mail: If you want to receive an E-mail when the camera detects a motion, please select Send E-mail, and you will need to set up your email information first otherwise camera will fail to send you the alarm E-mail; Check page 20 in this User Manual for how to setup your E-mail;Take Snapshot: If you select this action, camera will take a snapshot automatically when it detects a motion;Recording: If you want to record a video when your camera detects a motion, you will need to select this action; The alarm video will be stored at the storage location you set up for this camera (You can only store the alarm video at your camera’s SD Card or your FTP, but if you activate your cloud service, the alarm video will be stored at Foscam Cloud server at the same time).

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NOTE: You will need to setup the storage location for alarm videos first, and your alarm videos can be only stored at camera’s SD card, FTP and Foscam Cloud, please check page 17 to page 19 in this User Manual for how to setup a storage location for your camera.

Push Message to your phone: You will need to download Foscam App to your smartphone, and add your camera to Foscam App first, and then this action can take effects.c). Detect Area: Click Set Detection Area to the detection area settings page, where you can set up the Sensitivity and the up-to-3 detection areas. ( For P2, you can only set up 1 detecion area, and set up the Sensitivity on Settings > Detector > Motion Detection page. ) d). Alarm Schedule: Click All button, and you will see all time range turn red, which means that when something moving in the detection area at anytime, the camera will alarm; Or you can click week day words to set the schedule by days, and also you can click specific time block to set the schedule by a specific time.

4.4.2 Sound Detection

NOTE: You must set the detection schedule, or else there is no alarm anytime.

Access to your camera from a Web Browser, and go to Settings > Detector > Sound Detection. Check the Enable; after completing the settings, click Save buttonto enable Sound Detection.

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4.5 Other Settings

Foscam Foscam******Add CameraAlbumMessagesCloudOrder ListSupportSettingsSign OUt

Please check the following instructions for other product settings from your Foscam App and your web browser.

You can do the settings for your Foscam Account and cameras in Foscam App.

*Tap icon on the top left of Foscam App’s home page, and you will see the settings list of your Foscam account.

● Add Camera: For adding a camera to your Foscam account and Foscam App; One camera only can be added to one Foscam account;● Album: You can check, playback and manage your manual video recordings and snapshots generated from your Foscam App;● Messages: All the messages that your Foscam App received from Foscam, not Alarm messages;● Cloud: You can purchase a Foscam Cloud Service here for your cameras here;● Order List: You can check your orders for Foscam Cloud Service here;● Support: From here, you can check our FAQ for your daily use, and you can also find our Customers Service contact; ● Settings: This is your Foscam App settings, where you can turn on the Touch ID for Signning in, WiFi only for Streaming, subscribe Foscam mails or manage the device list displaying displayed on the App’s home page;● Sign Out: Sign out your Foscam Account from Foscam App.

4.5.1 Settings in Foscam App

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Foscam P2/P4

HDx←

←

*Tap icon on the camera that you want to manage and you can access to the camera page.

Tap this buttom to turn on/off the mic on the camera, and if you turn it on, you can hear the sound from your smartphone (Please make sure that your smartphone is not in the Mute mode);Tap this button to adjust the image quality;Tap this button to full screen display;Tap this button to Pan & Tilt control your camera;Press and hold this button, two-way audio is ready for when the button is bright blue;Tap this button to record manually;Tap this button to set Motion/Sound Detection, enable/disable the IR LED, and rotation of the image.

HD

x

←←

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Settings

My PlanShare CameraCamera InfoCamera Sleep ModeFirmware UpgrapeNetworkCamera Speaker VolumeSD Card Video PlaybackAlarm SettingsSecurity SettingsSync TimeIR LED SchedulePrompt SettingsReboot CameraDelete Camera

*Tap icon on the camera that you want to manage and you can access to the camera Setting page.

My Plan: You can purchase a Foscam Cloud Service plan here for your cameras.Share Camera: You can share your camera to your family member who own Foscam account.Camera Info: You can view or rename your camera, and view the UID/MAC ID/Firmware Version of the camera.Camera Sleep Mode: Tap Enable to enable the sleep mode of camera.Firmware Upgrade: You can upgrade your camera regularly to the latest available firmware versions to help ensure the best experience for your camera.Camera Speaker Volume: Drag the speaker volume slider to change the speaker volume.SD Card Video Playback: You can view the record files stored in the SD card on this page. Video Settings: The date/ time/name of the camera will be shown on the upper left corner of the video when Show Time Overlay and Show Camera Name Overlay are ON; the camera will change the real-time rate to adapt different network conditions when Network Auto-Adapt ability is ON, and it can supply better preview experience.

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Security Settings: We recommend that you change the password of your camera regularly, using a combination of numbers, letters and special characters. Sync Time: Tap this button to sync camera with the smartphone time.IR LED Schedule: You can manage IR LED based on a schedule if IR LED is in Scheduled mode.Prompt Settings: You can turn on/off the camera LED here, and also you can enable/disable the voice prompt here. Reboot Camera: You can reboot your camera here.Delete Camera: You can delete your camera here.

4.5.2 Settings in a Web Browser

You can do the settings for your camera from a web browser.

*Tap Settings icon on the top of the Web Browser, and you will see the setting list of your camera:

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Setup Wizard: You will go to “Setup Wizard” automatically after your first-login, and you can refer 2.2 Setup by a Web Browser to setup the camera.Status: Status contains four columns: Device Information, Device Status, Session Status and Log, it will show you various information about your camera.Basic Settings: This section allows you to configure your camera’s Name, Time, Mail, User account, Multi-Device, Status Light and Voice Prompt.Network: This section will allow you to configure your camera’s IP, DDNS, Wireless Settings, UPnP and Port, Mail, FTP and P2P.Video: This section allows you to configure Video stream settings, On screen display, Snapshot settings, Privacy Zone (only for P4) and IR LED Schedule.Detector: This section allows you to configure Motion Detection and Sound Detection.Record: This section will allow you to change the record files storage path and the record time.PTZ: This section will allow you to change the pan/tilt speed and do cruise tracks settings.Firewall: This section explains how to control the access permission by checking the client PC’s IP addresses. System: In this panel, you can backup/restore your camera settings, upgrade the firmware to the latest version, restore the camera to default settings and reboot the device.

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5. FAQ● Why my camera is unable to connect to router wirelessly?If the camera can’t connect to the the router wirelessly, please proceed the WiFi cofiguration again (check detailed instructions in this user manual at Page15-17, 4.1 WiFi Configuration) to make sure the all the settings has been done correctly on WiFi configuration.● Why can’t I access the camera remotely via the internet using DDNS and Port on my HD camera?If the camera can’t be access remotely by using DDNS and port,please proceed the Remote Access Settings for again (check detailed instructions in this user manual at Page9-14, 3.1.2 Access to Camera Remotely) to make sure the all the settings has been done correctly on WiFi configuration.● Why can’t I connect to my P2P camera remotely using the Foscam App?Foscam P2P cameras allow users to connect camera remotely using Foscam app without extract setup like port forwarding. When it is unable to connect remotely, below tips can help to establish the connection:Step 1: Update app and camera’s firmware to latest version;Step 2: Power off the camera then power back on;Step 3: Delete camera from app then re-add it back, also lower camera’s resolution;Step 4: Check to see if the Foscam camera is connected to the internet;Step 5: Verify the mobile device is connected to the internet; Open a web browser on the mobile device and attempt to access a web site. If the site is accessible then the mobile device has access to the internet;Step 6: If the P2P port of the camera is modiable,change the P2P port of the camera in the event the port is being blocked by a firewall of the router or the ISP (If the P2P port of the camera can’t be modified, please ignore this step);

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Step 7: Verify the P2P feature of the camera is enable; Login to the camera via a web browser on a computer connected to the same LAN. Navigate to Settings > Network > P2P and verify the feature is enabled;Step 8: Lower the bit rate and frame rate of the live video feed from the camera;

● How do I fix the error “please re-login after plugin installed”? a). Internet Explorer (Windows OS)

Step 1: Launch Internet Explorer, and navigate to Tool > Internet Options > Security > Customer Level > ActiveX Controls and Plugins;Step 2: Enable ‘Download unsigned ActiveX controls’, ‘Initialize and script ActiveX controls’, ‘Run ActiveX controls and plugins’;Step 3: Close and re-launch Internet Explorer and attempt to login to the camera.

b). Safari (Mac OS)

c). Chrome (Windows OS)

NOTE: If you've turned on ActiveX Filtering, please find the button in the address bar and click turn it off so the plugin can run.

Step 1: Open Safari and navigate to Security Settings > Internet Plug-Ins options; Step 2: Enable Allow Plug-Ins;Step 3: Close Safari completely and re-launch the browser and attempt to login to the camera.

Launch the browser and in the address bar type the address ‘chrome://components’, then find pnacl located in the list; If the version number indicated is 0.0.0.0 the component has not been updated. Click on Check for Update to update the pnacl component and restart the browser after the update is complete. If the problem continues after the pnacl plugin is updated temporarily, disable the anti-virus

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program and try to login to the camera.

d). Firefox Version 52 or below (Windows OS)

Launch Firefox and in the address bar type about: addons and press enter. Click Plugins and find nplIPCRegDLL and choose the option Always Active. Close Firefox and re-launch the browser. Attempt to login to the camera.

NOTE: Firefox version above 52 has blocked Foscam plugin completely, please use Internet Explorer instead.

● Why my camera doesn’t show in the Equipment search tool ?This is usually because camera doesn’t get an IP in same network segment as the computer. Please follow below steps to fix the problem:Step 1: Make sure both camera and computer are connected to same router;Step 2: Make sure camera’s connected to router properly and camera status is normal; For indoor pan/tilt cameras, when powered on you will see a red power light and solid green light and camera will pan/tilt;Step 3: Reset camera to have a check. Just keep pressing rest button on camera with power on for about 30 seconds untill it reboots. Reset button is usually on back/bottom of camera, or on the end cords;Step 4: Try another Ethernet cable or hook into another LAN port on router;Step 5: Make sure the router DHCP server is enabled and there is no Mac address filter; Check router’s DHCP list as well, to see if you can find camera’s IP address there; If yes, please try to log-in the camera directly by manually input the IP address and port (default http port for camera is 88) of camera into address bar of web browser; Step 6: Please turn off any virtual machine or multiple connection (use only wired or wireless connection) that is running on computer;

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Step 7: Make sure there’s no firewall is blocking Equipment Search Tool or other search tool conflicts with it.● What can I do if I forgot camera’s user name and password?

Camera can be hard reset to default settings, when you forgot camera’s login user name and password, please follow the steps to reset your camera and get your camera username and password to defualt:Step 1: Keep power on camera;Step 2: Press and hold reset button of camera for 30 seconds utill it reboots and you can hear a voice prompt, ‘Reset succeeded’, On P2/P4 cameras; The Reset button is located on the side of the body;Step 3: Once reset, camera will be restored to default settings; And default username is admin, no password (leave password blank).

● How do I add a Foscam camera back to the Foscam App after a change in the network was made?

The type of change could be a replacement router or the network was moved to a different location,as well as changing the network name or password for security purposes.Step 1: Delete the old Foscam camera from the App first;Step 2: If the camera was connected to a wireless network in the past,please connect the camera to the WIFI router with an Ethernet cable first;

Note: The smart device/phone should be connected to the same WiFi network the camera is to be setup.

Step 3: Power on the camera and perform a hard reset of the unit;Step 4: Add the camera once again to the Foscam App; Once the camera has been added to the Foscam App again the video feed can be viewed;

Note: After a hard reset the camera will require for new username and password to log in the camera again.

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Step 5: Proceed the WiFi configuration for the camera using Foscam App. Please check the Quick Start Guide for detail instruction for WiFi configuration.

● Why am I not receiving alarm push notifications on the Foscam App?Step 1: Be sure the firmware of the camera is running the latest version and the Foscam App has been updated to the latest version;Step 2: Verify that the motion/sound detection settings are enabled on the camera being monitored; Login to the camera via a web browser on the LAN and navigate to Settings > Motion Detection or Sound Detection;Step 3: Verify the push message feature is enabled on the Foscam APP; Login to the Foscam App and navigate to App Settings > General > Push Message and enable the feature by switching on the switch;Step 4: Verify that the notifications for the Foscam App are enabled on the smart device and are not blocked; This should be under the Notification Settings on the Smart Device;Step 5: Verify if an alarm triggered event occurred on the camera; Login to the camera via the LAN with a web browser and navigate to Settings > Status > Log to check the activity of the camera to see if any alarm events have been logged by the unit;Step 6: Remove the camera from the Foscam App temporarily and re-add it.