3000-2-acss small and medium enterprise (sme)

Avaya 3000-2

ACSS Small and Medium Enterprise (SME)

Communications

Practice TestVersion: 4.0

QUESTION NO: 1 Which three requirements are collected during the Infrastructure Data Gathering phase? (Choose three.) A. Productivity Requirements B. Physical Layer: Existing Telecom Infrastructure C. Above Physical Layer: Existing Data Network D. Line of Business application integration needs E. Current PBX/Key System Features and Dial Plan

Answer: B,C,E

Explanation:

QUESTION NO: 2 Call routing in a multi-site SCN solution needs careful planning to prevent which three? (Choose three.) A. VCM resources are not over-subscribed. B. VMPro ports are not over-subscribed. C. Trunk ports are not over-subscribed. D. ACD routes are not compromised. E. Calls are not tromboned.

Answer: A,B,C

Explanation:

QUESTION NO: 3 The design for an IP Office has two locations. They will need phones, voicemail, and meet-meconferencing ability. They will have a PRI at the main office and the remote office will also use itfor inbound and outbound calls. The main site has forty users and one fax machine. The remotesite has fifteen users and one fax machine. Which cards and modules are required in the IP Officeat the main site to support all digital phones? A. IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRITrunk Card, one DS30 Module B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI

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Trunk Card, one DS30 Module C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32,Universal PRI Trunk Card, one DS30 Module D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32,Universal PRI Trunk Card, one DS30 Module

Answer: D

Explanation:

QUESTION NO: 4 A customer has opened up another location in London that will have four employees and wants toSCN this site with the current location in New York City which has an IP500 that has been installedfor over a year without any software revisions. Which two solutions do you recommend for theLondon location? (Choose two.) A. Install the IP500 with the VCM 32 and the 12 port Ethernet switch on a UPS, ground the IP500,upgrade the IP500 to the same version as the IP500 in New York City, install four digital phones,and verify the correct software version on the phones. B. Install the IP500 with VCM 32, add a digital station module on the IP500, Put the IP500 and theDS module on a UPS, earth ground the IP500 and the digital station module, match the IP500 andDS module with the version level with New York City and install the four digital phones. C. Install four digital phones and create a VPN connection between London and New York City forthe digital phones to connect back to the digital station module in New York City. D. Install the IP500 with the VCM 32 on a UPS, a 12 port POE switch on a UPS, earth ground theIP500, match the IP Office version level with New York City, install four IP Phones, and verify thecorrect software version on the IP phones.

Answer: B,D

Explanation:

QUESTION NO: 5 A customer is requesting space required for an IP500 and expansion modules. IT says that theyhave 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phonesare required. The customer also has one analog trunk. In case of power failure, one analog phonehas to ring. The VMPRO server takes 4U space on the rack. What is the minimum space requiredfor the IP Office? A. 2U B. 6U



C. 8U D. 12U

Answer: B

Explanation:

QUESTION NO: 6 A customer is running SIP phones that are locked down to G.729a. What is the bandwidth used forthe speech of ten simultaneous calls? A. 63 Kbps B. 80 Kbps C. 560 Kbps D. 640 Kbps

Answer: B

Explanation:

QUESTION NO: 7 A customer has opened up a new location in London that will have four employees. They want toSCN this site with the current location in New York City which has an IP500 that has been installedfor over a year without any software revisions. The employees in London will use the New YorkCity location for all outbound and inbound calls and want to be able to dial any extension at eitherlocation. What should you recommend for this customer? A. Install an IP500 with four digital phones in London and use short codes to dial across the H.323IP trunk to connect back to New York City. B. Install an IP500 with four IP phones in London and create a VPN connection between Londonand New York City with firewalls at both locations using double network address translations. C. Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connectback to New York City to dial out of New York City. D. Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN toconnect back to London to dial out of London.

Answer: C

Explanation:



QUESTION NO: 8 Which two licenses are required to support an Interactive Voice Response (IVR) and Text ToSpeech (TTS) enabled auto attendant? (Choose two.) A. IP Office Essential System license B. IP Office Preferred System license C. IP Office Advanced System license D. VMPro TTS (Generic) E. Database license

Answer: B,C

Explanation:

QUESTION NO: 9 You need to implement the new tourist information center (TIC) in Milan. The requirement is tohave an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, andfinally option 3) for 10 different information groups such as City Guides, "points of view", Hotelswith available room, etc. An additional requirement is to have the voicemail-to-email option for allpeople working at the TIC of Milan. Which IP Office version will meet these requirements for theleast cost? A. IP Office Preferred Edition B. IP Office Preferred Edition and IP Office Advanced Edition C. IP Office Essential Edition D. IP Office Advanced Edition E. IP Office Basic Edition

Answer: C

Explanation:

QUESTION NO: 10 Your customer has requested that you implement a plan to give their two sites complete resiliency.Which two will accomplish this? (Choose two.) A. IP Office Resiliency License B. IP Phones with backup call server C. IP500v2 with redundant processor D. Preferred Edition - Messaging at both locations



Answer: B,D

Explanation:

QUESTION NO: 11 Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunkwithout additional licenses? (Choose two.) A. IP 500 PRI-U B. Voice Compression Module C. ISDN-U D. PRI 24/30 E. Legacy Carrier Card

Answer: D,E

Explanation:

QUESTION NO: 12 Which two are power options for IP telephones on the IP Office? (Choose two.) A. Class "B" 24 Volt power supply B. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup C. Class "A" 24 volt power supply D. Power over Ethernet switch conforming to 802.3af standards

Answer: B,D

Explanation:

QUESTION NO: 13 Which supported hardware is needed to protect an analog extension port that is in a differentbuilding than the control unit? A. ITWLinx towerMAX DS/2 B. Analog surge protector C. ITWLinx towerMAX SCL/8 D. IP Office Barrier Box



Answer: D

Explanation:

QUESTION NO: 14 A client requests VoiceMail Pro with UMS to be installed. During the installation process the optionfor UMS does not appear. What is the cause? A. The UMS service is installed automatically. B. The UMS licenses have not been loaded. C. The server platform does not meet the requirements. D. The Windows account does not have permission.

Answer: C

Explanation:

QUESTION NO: 15 In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as aspecific user? A. General B. Advanced C. Log On D. Dependencies E. User

Answer: C

Explanation:

QUESTION NO: 16 Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.) A. Add the IP address using one-X Portal CSTA and DSML links. B. Add the required licenses to the second IP Office. C. Add a LDAP entry using IP Office Manager to the primary IP Office. D. Restart the one-X Portal service.



E. Run a modify to the one-X Portal setup and add the second IP Office.

Answer: A,B,D

Explanation:

QUESTION NO: 17 When converting a 4620 series IP Phone to a VPN phone, which option on the phone must bechanged on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware? A. Network Region B. Gatekeeper Location C. VLAN ID D. Group Number

Answer: D

Explanation:

QUESTION NO: 18 When installing one-X Portal for IP Office, what is the maximum number of systems that will besupported within a Small Community Network (SCN) on a single server? A. 8 B. 16 C. 32 D. 48

Answer: C

Explanation:

QUESTION NO: 19 With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number ofunique Wallboard accounts determined? A. It is equal to the number of licensed Administrators. B. It is equal to the number of licensed Supervisors.



C. It is equal to the number of licensed Users. D. It is a separately licensed feature of CCR.

Answer: B

Explanation:

QUESTION NO: 20 In addition to IIS, which two other software prerequisites do you need for a CCR installation?(Choose two.) A. Microsoft .NET Framework 3.5 Family Updates B. Microsoft C# C. MS-SQL 2005/Express D. DCOM service E. MSDE 2000

Answer: A,C

Explanation:

QUESTION NO: 21 Which three components must be installed on the IP Office Customer Call Reporter server hostingthe IIS application? (Choose three.) A. IPOCCR Management Service B. IPOCCR Database component C. IPOCCR Real Time Calculation Service D. IPOCCR Data Analyzer Service E. IPOCCR Physical Wallboard Service

Answer: A,C,D

Explanation:

QUESTION NO: 22 Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)



A. System Status Application (SSA) B. IP Office Manager C. VoiceMail Pro Client D. IP Office System Monitor E. Avaya phones

Answer: A,B,E

Explanation:

QUESTION NO: 23 A customer has a current IP500 using the default extension range of 201-300 for 100 users. Thecustomer just purchased another company that also has an IP500 with 50 users using the defaultextension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have theirown block of DIDs. The company is going to create an SCN between the two sites. Both sites willdial their customers over their local PRI and the SCN will be used only to dial each other internally. A. Answer Pending

Answer: A

Explanation:

QUESTION NO: 24 Which tool should be used to reduce conflicts within the SCN? A. Line Renumber B. MSN Configuration C. Unique User Names Tool D. Extension Renumber

Answer: D

Explanation:

QUESTION NO: 25 A customer wants to set up two IP500v2 Office control units at different sites. Which H.323supplementary service signaling method would you choose to automatically exchange informationabout users and extensions, allowing remote users to be called without any additional



configuration on the local IP Office? A. H.450 B. QSIG-A C. QSIG-B D. IP Office SCN E. None

Answer: D

Explanation:

QUESTION NO: 26 A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to controltheir voicemail boxes via the display on their IP hard phones at their desks. Which feature shouldbe activated to accomplish this? A. Integrated Messaging B. Visual Voice C. Voicemail Display D. Universal Messaging Service

Answer: B

Explanation:

QUESTION NO: 27 On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP OfficeSTUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. Howwould IP Office route SIP calls? A. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security". B. SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet. C. SIP Calls will be routed by the IP Office routing table. D. SIP Calls will be routed by the IP Office NAT table. E. SIP call will not be routed.

Answer: C

Explanation:



QUESTION NO: 28 What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 32s and 2Combination (Combo) Cards? A. 64 B. 84 C. 92 D. 120

Answer: B

Explanation:

QUESTION NO: 29 For what is the "Primary Trans. IP Address" on LAN2 used? A. A backup destination IP Address in case the main address is not accessible. B. Forward incoming IP packets without a service or session to the address if defined. C. Assign more than one IP address to the interface. D. Define the default gateway to the interface.

Answer: B

Explanation:

QUESTION NO: 30 What is used within CCR for sending wallboard messages (Scheduled and Instant), SetupHousekeeping schedule - Database backup, Re-Index database, and Real time statistics reset? A. The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), SetupHousekeeping schedule - Database backup, Re-Index database, and Real time statistics reset. B. The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), SetupHousekeeping schedule - Database backup, Re-Index database, and Real time statistics reset. C. The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics resetusing database information.



D. Delta Server is used to send wallboard messages (Scheduled and Instant), SetupHousekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.

Answer: B

Explanation:

QUESTION NO: 31 Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in amailbox without the user having to record their name? A. UMS B. IMS C. TTS D. VTS

Answer: C

Explanation:

QUESTION NO: 32 Which three must be completed for an IP Office user to be counted in CCR as an agent? (Choose three.) A. A valid CCR Agent license must be installed in the IP Office configuration. B. Force Account Code must be checked on the user's Supervisor tab. C. Forced Login Code must be entered on the user's Supervisor tab. D. CCR Agent must be checked on the user's Supervisor tab. E. User must be a member of a hunt group.

Answer: A,C,D

Explanation:

QUESTION NO: 33 The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specifiedextension at a specified time. The phone will display "Alarm" and the prompt that will play is, "Thisis an alarm call please hang up". Which description is true?



A. The phone display message cannot be changed. The prompt is recordable by user by phonebut cannot use a .wav file. B. The phone display message cannot be changed. The prompt is not recordable by user. C. The phone display is manageable; you can change the message on the display. The prompt isrecordable by user by phone but cannot use a .wav file. D. The phone display is manageable; you can change the message on the display. The prompt isrecordable by user by phone or you can use a .wav file. E. The phone display message cannot be changed. The prompt is recordable by user by phone oryou can use a .wav file.

Answer: D

Explanation:

QUESTION NO: 34 Which three clients are supported for IP Office IMAP services? (Choose three.) A. MS Outlook B. MS Outlook Express C. Lotus Notes D. Microsoft Office Communicator E. Lotus Messages

Answer: A,B,C

Explanation:

QUESTION NO: 35 You have just installed the Customer Call Reporter (CCR) server. The customer wants to have thesupervisor have real-time status of all groups and agents. They also want to set and see alarms(e.g., low agents logged-in) on the same view. Is this possible? A. Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will besent in real-time. B. Yes, but you can see real-time status against Queue and Agents in a View tab; alarms mustshow in another view. C. Yes, provide the correct settings in Supervisor Views. D. Yes, but a supervisor has to install the CCV software. E. No, this feature only works using the Compact Contact Center.

Answer: C



Explanation:

QUESTION NO: 36 The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR andcreating a Supervisor, what is the correct link for a remote CCR Agent to login? A. http://192.168.42.100:8080/inyama/inyama.html B. http://192.168.42.100:8888 C. http://localhost/CCRWebAgent D. http://192.168.42.100/CCRWebClient E. https://localhost/CCRWebAgent

Answer: D

Explanation:

QUESTION NO: 37 CCR has been successfully installed. You want to use it for a group that has 15 agents in it. Theagents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuingon. Some of the agents are also in a group that will not be monitored by CCR. The second grouphas a higher group extension number. When looking at the first group in CCR you find that it is notworking. What is happening? A. The agents monitored by CCR can only be in one group. B. CCR must pull data from the highest numbered group of which the agent is a member. C. All agents in a CCR group need to have the same set type. D. Collective groups are not supported for CCR. E. Queuing groups are not supported for CCR.

Answer: D

Explanation:

QUESTION NO: 38 You are staging a new install with an IP500v2. The customer wants to use Embedded Voicemail(EVM) for voicemail recordings. The customer would like to maximize the capacity of the SecureDigital (SD) card slots for maximum voicemail recording capacity. Which SD card would maximize



the voicemail recording capacity for this customer? A. Use the SD card purchased through Avaya for the System SD card slot. Purchase acommercial USB external hard drive with the maximum storage size to be used for voicemailrecordings and put this in the external USB connection on the back of the IP500. B. Purchase a commercial SD card with the maximum storage size to be used for voice mailrecordings and put this card in the System SD card slot. Purchase an additional commercial SDcard with the maximum storage size to be used for voicemail recordings and put this card in theOptional SD card slot. This will maximize voicemail recording capacity. C. Use the SD card purchased through Avaya for the Optional SD card slot. Purchase acommercial SD card with the maximum storage size to be used for voicemail recordings and putthis card in the System SD card slot. D. Use the SD card purchased through Avaya for the System SD card slot. Purchase acommercial SD card with the maximum storage size to be used for voicemail recordings and putthis card in the Optional SD card slot.

Answer: D

Explanation:

QUESTION NO: 39 A client has five locations on a Small Community Network (SCN) with a centralized voicemail atthe central site. The VoiceMail server is running out of resources to support all the remote autoattendants. The client wants all sites to have their own auto attendants while the central sitesupports user and hunt group mailboxes. How should the two site settings be configured?(Choose two.) A. Set the central site as a distributed server. B. Set the central site as a centralized server. C. Set the remote sites as backup servers. D. Set the remote sites as distributed servers.

Answer: B,D

Explanation:

QUESTION NO: 40 After upgrading an IP Office to an IP500v2, a customer complains that their third-party callaccounting software does not connect to the previously installed IP Office Delta Server. How canthis be resolved?



A. Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.B. Upgrade Delta Server to the latest release using the IP Office Admin software. B. Change the default port of 8080 for the Delta Server to a different port number to avoid the portconflict. C. Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.

Answer: A

Explanation:

QUESTION NO: 41 A customer purchasing an IP500v2 with VoiceMail Pro requires that their sales force have theability to check their voicemail from both Outlook as well as a secondary email address to ensurethey will not miss any messages while on the road making sales calls. Which two IP Officelicenses will accomplish this? (Choose two.) A. Email Integration Services B. Teleworker C. Power User D. Voicemail to Email E. Mobile User

Answer: C,E

Explanation:

QUESTION NO: 42 A customer has an IP500v2 and would like the ability to monitor the IP Office system resourcesfrom anywhere in the network. Which two will allow them to do this? (Choose two.) A. System Status Application B. Telnet session to the IP Office C. Web session to the IP Office address D. SSH session to the IP Office address E. Call Status Application

Answer: A,C

Explanation:



QUESTION NO: 43 An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each timethe IP Office reboots the time changes to the wrong time. Which Windows command can be usedto determine if there is a time server on the network causing the change? A. time B. time server C. net time D. get time

Answer: C

Explanation:

QUESTION NO: 44 A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at themain site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Proserver will be used for incoming call flows and user voicemail. Incoming calls are being droppedwhen hitting the auto attendant in VoiceMail Pro. Which series of steps should you use totroubleshoot this issue? A. latest configuration, system monitor trace with ISDN data, debug view set to level 5 Informationtrace, voicemail call flow database, system status snapshot, incoming caller information, and timeand date of call B. latest configuration, system status snapshot, system monitor trace, voicemail call flowdatabase, incoming caller information, and time and date of call C. latest configuration, debug view set to level 9 high trace, voicemail call flow database, incomingcaller information, and time and date of call D. latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace,voicemail call flow database, incoming caller information, and time and date of call

Answer: D

Explanation:

QUESTION NO: 45 A customer has multiple IP Offices that have been in operation for over three years. IP hard phoneusers are complaining that they are experiencing "one way audio" during the calls. The problemhas only recently started to occur. The problem is random and is hard to duplicate. Which threecould be used to troubleshoot this issue? (Choose three.)



A. a current Network Assessment B. an IP Office Monitor trace with H.323 options enabled C. an IP Office Monitor trace with Real Time Audio trace options enabled D. an IP Office Monitor trace with AVRIP options enabled E. a packet sniffing trace

Answer: A,B,E

Explanation:

QUESTION NO: 46 The system has had voice quality issues on T1/E1 calls the last few days. Which application canyou use to see the history of errors on that line? A. System Status Application B. System Monitor C. Customer Call Reporter D. Wireshark

Answer: A

Explanation:

QUESTION NO: 47 A user with a 1608 IP phone complains that they are unable to make an international call. Thephone has the letter "R" displayed in the feature status area and the user can dial other IP phoneusers. What has caused the problem? A. The phone is set to Do Not Disturb (DND). B. The phone requires a firmware update. C. The phone has been restricted by the administrator. D. The phone has registered to a backup IP Office.

Answer: D

Explanation:

QUESTION NO: 48 What does it mean when the system status light on an IP Office expansion (e.g. ATM16,



DS/DT30) module is flashing green? A. The .bin files are not loaded into the module. B. A line/station is in use on the module. C. No lines/stations are in use on the module. D. There is no communication with the IP Office.

Answer: D

Explanation:

QUESTION NO: 49 What is happening when an IP412 control unit system status light is solid red? A. The Voice Compression Module is not installed. B. The Local Area Network is not connected. C. The IP Office Professional license is not installed or is not valid. D. The .bin files are not loaded in the control unit.

Answer: D

Explanation:

QUESTION NO: 50 A new customer reported an issue on their site in Milan. The IP phone can login but cannot makecalls to any agents that are using analog phones. what is the problem? A. 20 packets missed means too many packets lost; IP Office stops the call proceeding. B. You need to buy additional licenses. C. All cards may not be seated correctly. D. Embedded Voicemail is not running properly.

Answer: C

Explanation:

QUESTION NO: 51 Which three choices must be verified as part of a site survey? (Choose three.)



A. infrastructure, cabling, and environmental B. existing call volumes, service providers, and costs C. servers, OS, desktop applications, firewalls, and routers D. network readiness and capacity to support VoIP E. corporate strategy for disaster recovery

Answer: A,C,D

Explanation:

QUESTION NO: 52 The design for an IP Office has two locations. They will need phones, voicemail, and meet-meconferencing ability. They will have a PRI located at the main office which will be used by theremote office for inbound and outbound calls. The main site has forty users and one fax machine;the remote site has fifteen users and one fax machine. Which cards and modules are required inthe IP Office at the remote site where all phones are digital? A. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 B. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 C. IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card

Answer: B

Explanation:

QUESTION NO: 53 An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digitalstations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channelISDN line from their provider to upgrade the trunk capacity of the system. Which two must beadded to the IP Office to make this work? (Choose two.) A. PRI24/PRI30 Expansion Card B. PRI-UNI Expansion Card C. VCM32 D. IP500 T1/E1 Channels License E. IP500 VCM Channels License

Answer: B,D

Explanation:



QUESTION NO: 54 Which two IP Office applications can be installed on the same server? (Choose two.) A. one-X Portal B. CCR C. IP Office Voicemail Pro up to 20 voicemail ports D. IP Office Voicemail Pro up to 16 voicemail ports

Answer: B,D

Explanation:

QUESTION NO: 55 A customer has an existing network of three IP Office systems with Small Community Networkingand Voicemail Pro at their main location. Each location has their own set of outside lines. Theywould like to add in redundancy for their voicemail server in case the network between the mainoffice and the remote office goes down. Which two must be added to the IP Office network andconfiguration to accomplish this? (Choose two.) A. Distributed Voicemail license at the main office B. VoiceMail Pro Server at each location C. Preferred Edition license at each location D. Distributed Voicemail license at the remote locations E. Backup Voicemail license at the remote locations

Answer: B,C

Explanation:

QUESTION NO: 56 A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their mainnumber to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to anAuto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this? A. Time of Day Forwarding B. Time Profile C. Forward Hunt Group Calls D. Incoming Call Route Fallback Destination

Answer: B



Explanation:

QUESTION NO: 57 A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer hasan existing Juniper VPN gateway for their remote workers and would like to provide hard phonesfor their remote workers to login at home. Which two are needed to accomplish this? (Choosetwo.) A. 4620 IP Phone with VPN software B. VPN Phone license for each remote worker C. VPN gateway for each remote worker D. 1616 IP Phone with VPN software E. Modified 46vpnsettings.txt file

Answer: A,E

Explanation:

QUESTION NO: 58 A customer uses a call accounting system and account codes in the IP Office to keep track ofbillable time spent with their clients when on the phone. They would like to be able to have the IPOffice automatically associate the account code when calls are made to or from their clients. A. Answer Pending

Answer: A

Explanation:

QUESTION NO: 59 Which two need to be programmed to accomplish this? (Choose two.) A. Create the Account Code in Manager. B. Enable Forced Account Code on the ARS Dial out Short Code. C. Add the CLI information to the Account Code. D. Add the client CLI information to the Incoming Call Route. E. Enable Forced Account Code on the Incoming Call Route created for the client CLI.



Answer: A,C

Explanation:

QUESTION NO: 60 A potential customer has a requirement for the IP Office platform to monitor the state ofextensions, trunk cards, and expansion modules. The customer would like to have any alarmsemailed to an email address. What satisfies this requirement? A. SNMP B. System Status Application C. IP Office Monitor D. SMDR E. Voicemail Pro Client

Answer: A

Explanation:

QUESTION NO: 61 You are installing a 4 port expansion card into an IP500 to support eight DS 30 and two Phone 30modules. What is the correct cabling scheme to connect the expansion modules to the TDMexpansion ports? A. Install the expansion card in slot one of the IP500 and the eight DS 30s cabled to TDM ports 1-8 using the cable that will reach; then the two Phone 30s to TDM ports 9-10 using the cable thatwill reach. B. Install the expansion card in slot one of the IP500 and the eight DS 30s cabled to TDM ports 1-8 using the one meter blue cable; then the two Phone 30s to TDM ports 9-10 using the two meteryellow cables. C. Install the expansion card in slot four of the IP500 and the eight DS 30s cabled to TDM ports 3-10 using the one meter blue cable; then the two Phone 30s to TDM ports 1-2 using the two meteryellow cables. D. Install the expansion card in slot four of the IP500 and the eight DS 30s cabled to TDM ports 1-8 using the one meter blue cable; then the two Phone 30s to TDM ports 9-10 using the two meteryellow cables.

Answer: D

Explanation:



QUESTION NO: 62 Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.) A. LAN Interface Module B. Avaya IP Endpoints License C. Voice Compression Module D. H.323 Networking License

Answer: B,C

Explanation:

QUESTION NO: 63 Which two methods will avoid corruption of the data on the SD card when removing the SD card?(Choose two.) A. Dial the shutdown short code to shutdown the card before removing the SD card. B. User System Monitor to shutdown the card before removing the SD card. C. Use the System Status Application to shutdown the card before removing the SD card. D. Use the Manager application to shutdown the card before removing the SD card. E. Just pull out the card; special shutdown is not required.

Answer: C,D

Explanation:

QUESTION NO: 64 Which Windows component must be verified as installed on the server before CCR is installed? A. Internet Explorer (IE) B. Internet Information Services (IIS) C. Microsoft Personal Web Server (MPWS) D. Microsoft Data Engine (MSDE)

Answer: B

Explanation:



QUESTION NO: 65 Which Windows command is used to find out which ports your server is currently using? A. ipconfig /displaydns B. portqry C. netsh interface dump D. netstat -an E. show ports

Answer: D

Explanation:

QUESTION NO: 66 A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting andmodule recordings to another server on the LAN for safety on a weekly basis. Which three stepsare required? (Choose three.) A. Create a network share with permissions to store backups. B. Map a drive to an available network share. C. Configure the backup settings on the VoiceMail Pro server. D. Select the UNC share as the destination on the VoiceMail Pro server. E. Select the mapped drive as the destination on the VoiceMail Pro server.

Answer: A,C,D

Explanation:

QUESTION NO: 67 A customer currently runs a dedicated TFTP server on their network and does not want theManager Application TFTP interfering with all of the other requests. How can this be disabledwithin the Manager application? A. File > Preferences > Preferences Tab > Uncheck Enable BootP and TFTP Server B. File > Preferences > Discovery Tab > Uncheck Enable BootP and TFTP Server C. File > Advanced > Discovery > Uncheck Enable TFTP Server D. File > Advanced > Change Mode > Disable TFTP Server



Answer: A

Explanation:

QUESTION NO: 68 When considering upgrading an IP Office to a new software version, which four should beconsidered before upgrading? (Choose three.) A. Telephone and system features may have changed between loads. B. Hardware may not be compatible with the new version of IP Office. C. Older IP Office applications may not be supported. D. All licenses will need to be renewed. E. Phones may need to be upgraded increasing downtime.

Answer: A,B,C

Explanation:

QUESTION NO: 69 A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor,System Status). Which application CANNOT be installed on the server without impacting the IPOffice Admin package functionality? A. CCR B. Voicemail Pro C. one-X Portal D. Contact Store E. IIS

Answer: A

Explanation:

QUESTION NO: 70 After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the5420 DS phone. What will resolve the problem? A. The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green



again and the phone will start to work. B. Start the IP Office Manager application. C. The 5420 DS is no longer supported. D. If IP Office does not restart correctly; power-off and power-on IP Office and the problem will becorrected. E. The 5420 DS is corrupted and must be replaced.

Answer: B

Explanation:

QUESTION NO: 71 When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout? A. SIP line:Call Initiation Timeout = 0 B. SIP line:Check OOS C. ARS:Alternate Route Wait Time = 0 D. ARS:Alternate Route

Answer: B

Explanation:

QUESTION NO: 72 A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant callflow named AutoAtt. What will satisfy this requirement? A. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination fieldselect VM:AutoAtt from the drop down list options. B. Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of theIncoming Call Route. C. For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAttfrom the drop down list options. D. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination fieldselect AA:AutoAtt from the drop down list options.

Answer: D

Explanation:



QUESTION NO: 73 A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20-channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN withQoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting VoiceCompression Module (VCM) resources used. Which codecs should be used for the SIP trunk andIP phones to meet the client requirements? A. G.729(a) for the SIP trunk and G.729(a) for the IP phones B. G.711 for the SIP trunk and G.711 for the IP phones C. G.729(a) for the SIP trunk and G.711 for the IP phones D. G.711 for the SIP trunk and G.729(a) for the IP phones

Answer: B

Explanation:

QUESTION NO: 74 A customer dials 9 to access an outside line on their system. They are reporting a problem whenattempting to use the call log feature on their IP Phones where the 9 is not being dialed, so thesecalls are failing to complete. What should be done to resolve this issue? A. Add an extra 9 in the telephone number field of the ARS Short Code. B. Add a Short Code to the User for secondary Dial tone. C. Add a 9 to the prefix field on the line form of the outgoing trunks. D. This is not supported on Avaya IP phones.

Answer: C

Explanation:

QUESTION NO: 75 Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office? A. This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls. B. This sets the ports used by the IP Office for the Real Time Protocol (RTP). C. This is part of the DHCP request for 4600 Series and 5600 Series IP phones. D. This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls

Answer: C



Explanation:

QUESTION NO: 76 An IP Office CCR administrator examines a CCR agent's user profile in Manager. Theadministrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayedout. What does this mean? A. All of the CCR licenses are being used. B. CCR Agent is checked on the user's telephony tab. C. The CCR Agent is not logged into the phone. D. The CCR Agent is not an CCR administrator. E. The CCR agent is in After Call Work (ACW).

Answer: B

Explanation:

QUESTION NO: 77 What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 64s and 2Combination (Combo) Cards? A. 120 B. 148 C. 184 D. 240

Answer: B

Explanation:

QUESTION NO: 78 What should the telephone number field N in an ARS short code look like if you want to send outcaller ID for the number 3033211234 on an ISDN line? A. NCLI3033211234 B. Nss3033211234 C. Ns3033211234



D. NCID3033211234

Answer: C

Explanation:

QUESTION NO: 79 If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destinationfield of the incoming call route look like? A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to getEmbedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.) A. Add names to the system directory. B. Updated prompts are needed on the flash card. C. Users need to record their names. D. Configure Dial By Name action off Auto Attendant. E. Embedded Voicemail code is set.

Answer: B,C,D

Explanation:

QUESTION NO: 80 A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primaryVoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.) A. Secondary VoiceMail Pro Server installed on the network B. License for the secondary VoiceMail Pro Server C. Backup Server IP Address configured on IP Office D. Primary Server IP Address configured on the secondary server

Answer: A,C

Explanation:

QUESTION NO: 81 A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlookto retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which



protocol must be configured in Microsoft Outlook to access their messages? A. IMAP B. POP3 C. HTTP D. MAPI

Answer: A

Explanation:

QUESTION NO: 82 Which three are required to get UMS working on a client PC? (Choose three.) A. a compatible Internet browser B. UMS Web Service is enabled on the User Profile in the configuration C. MAPI Profile installed and configured on the VoiceMail Pro server D. UMS Client application installed on the user's PC E. VoiceMail Pro installed with the UMS option loaded on a server

Answer: A,C,E

Explanation:

QUESTION NO: 83 A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro toallow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow.Which license is required? A. IP Office Essential Edition B. IP Office Preferred Edition C. VM Pro ScanSoft TTS D. Voicemail Pro VB Script License E. IP Office Ultimate Edition

Answer: B

Explanation:



QUESTION NO: 84 What does "IMAP support" mean in the IP Office UMS service? A. I can see/listen to voicemail messages by Web browser. B. I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notesprograms running on my PC. C. I can receive voicemail messages only using MS Outlook. D. All messages are forwarded to my email account and deleted on my phone. E. A message against new voicemail is sent to my email account. I can listen to it by dialing myphone number.

Answer: B

Explanation:

QUESTION NO: 85 The Customer Call Reporter (CCR) installation is now completed, but a user with the name"Agent1" is not showing on the CCR Web page. What should you check? A. Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent. B. "Agent1" cannot be used as a name for a CCR agent. C. Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent. D. Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.

Answer: C

Explanation:

QUESTION NO: 86 Which VoiceMail Pro to email service type is configured from the Voicemail Client underPreferences and General? A. SNMP B. MAPI C. IMAP D. UMS Web

Answer: B

Explanation:



QUESTION NO: 87 For an IP500v2 to support third-party call accounting software, which two settings must be set upin the IP Office to get the application to work? (Choose two.) A. Install Delta Server. B. Set SMDR. C. Set CDR. D. Set IP address of call accounting software.

Answer: B,D

Explanation:

QUESTION NO: 88 A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. Thecustomer wants to be able to receive voice mail messages in Outlook, have the ability to save the.wav files, and receive voice mail notifications when a message is left. The customer does notwant to install any software in the organization's client PCs. Which application would satisfy thecustomer's requirement? A. Message Manager B. Voicemail Pro with IMS C. Voicemail Pro with UMS D. Unified Messaging E. Outcalling

Answer: C

Explanation:

QUESTION NO: 89 What is the correct sequence that you must configure on VoiceMail Pro for the customer to checka third-party database if the incoming CLI number is a registered user or not? A. Variable Routing Action on Telephony Actions B. Database Open Action, Database Execute Action, Database Get Data Action and Database



Close Action C. Database Open Action, Database Get Data Action, Database Execute Action and DatabaseClose Action D. you cannot check against incoming CLI

Answer: B

Explanation:

QUESTION NO: 90 Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site?(Choose two.) A. Go to System > "System event" tab, choose the "email" option and put the email address usedby IP Office to send message. B. Go to System > SMTP tab, put email address to the destination of all messages. C. Go to System > "System event" tab, choose the "email" option and put the email address usedby IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO. D. Go to System > SMTP tab, put the email address used by IP Office to send the message. E. Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the emailaddress that must receive the QoS alarm message.

Answer: D,E

Explanation:

QUESTION NO: 91 To support multiple voicemails on an SCN, the IP Office Manager and core will support anadditional voicemail option of _____, which will be the mode selected for the IP Offices supportinga local Preferred Edition - Messaging. A. Centralized Voicemail B. Distributed Voicemail C. Embedded Voicemail D. Voicemail Lite/Pro

Answer: B

Explanation:



QUESTION NO: 92 When implementing a fully integrated multi-site network using only IP500s, which licenses will berequired to be on all sites? A. Preferred Edition - Messaging B. IP500 Voice Networking Channels C. IP500 IP Office Multi-Site Network (MSN) D. Advanced Small Community Networking (SCAN)

Answer: B

Explanation:

QUESTION NO: 93 A customer has an IP500 with a single PRI on their system for inbound and outbound calls. Theyreport they are losing calls intermittently during the day. Which two applications can be used tocapture the problem? (Choose two.) A. Call Status B. System Status B. System Monitor C. Phone Manager D. Manager TFTP log

Answer: B,C

Explanation:

QUESTION NO: 94 Which two are used for collecting data when using the System Status Application to troubleshootan issue? (Choose two.) A. Snapshot B. Selective View C. Continuous Log D. Resource View E. Development Tracing

Answer: A,C

Explanation:



QUESTION NO: 95 An IP 406v2 has been upgraded to the latest release (6.0+). The client wants to test a 9600 seriesphone, however the phone powers up but will not register to IP Office. What is causing the issue? A. The firmware requires an upgrade. B. The phone must be changed from SIP to H.323. C. The phone's MAC address must registered in IP Office. D. The phone requires a newer control unit.

Answer: D

Explanation:

QUESTION NO: 96 An error appears while testing the IP Office VoiceMail database integration. What are two Avayaresources you can access before escalating the problem to Avaya? (Choose two.) A. Ethereal data traces B. IP Office Knowledge Base Web Site C. Help button on Monitor D. System Status Support tool E. Log into support.avaya.com web site and check on the "InSite" field

Answer: D,E

Explanation:

QUESTION NO: 97 Which two hunt groups support Forward Hunt Group Calls? (Choose two.) A. Sequential B. Rotary C. Collective D. Longest Waiting E. Collective Call Waiting



Answer: A,B

Explanation:

QUESTION NO: 98 A company just added another hunt group called Sales with several IP phone users as membersof the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro calledDayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. Whencreating a case with Avaya Support, what information should be gathered? A. Provide Avaya with hardware platform and version of code, monitor trace, and description ofthe issue. B. Provide Avaya with debugview trace, monitor trace, latest configuration, and detaileddescription of the issue. C. Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitortrace, and a detailed description of the issue. D. Provide Avaya with voicemail call flow database, detailed description of the issue, latestconfiguration, hardware platform, and version of code.

Answer: C

Explanation:

QUESTION NO: 99 A customer has just added an ISDN trunk card to their IP412. As soon as the system waspowered up the IP Office started doing a rolling reboot. What is the first step you should do toisolate the trouble? A. Remove the daughter boards. B. Default the IP Office. C. Remove the Embedded Voicemail Card. D. Re-install the IP Office Professional License. E. Upgrade the system to the current GA software.

Answer: A

Explanation:

QUESTION NO: 100



After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines havedisappeared from the configuration. What caused this happen? A. The new PRI channels took all existing SIP Trunk Licenses. B. The SIP lines had a Line ID of 15. C. The SIP lines had the SIP URI tab deleted. D. The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved forsingle PRI cards. E. The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.

Answer: B

Explanation:

QUESTION NO: 101 A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested thetraces from that time frame. Prior to sending, how would you confirm that the trace file you aresending to Avaya contains the correct time frame? A. Open SysMonitor Trace 20091212 130001, and search for 1:12 PM. B. Open SysMonitor Trace 20091212 130001, and search for 13:12. C. Open SysMonitor Trace 20091212 140001, and search for 1:12 PM. D. Open SysMonitor Trace 20091212 140001, and search for 13:12.

Answer: D

Explanation:

QUESTION NO: 102 Where can you find information detailing which software versions are compatible with each other? A. IP Office Manager Help File B. IP Office User Guide C. The IP Office Technical Bulletins D. The IP Office Installation Guide

Answer: C

Explanation:



QUESTION NO: 103 Which three methods can be used to verify if an IP phone's .bin files have been upgraded?(Choose three.) A. Look at the files names from the phone menu. B. Verify that the .bin file is in the Manager folder. C. Determine from the extension form in the Manager application. D. Determine from H.323 Phone Status in System Monitor. E. Determine from Extension Status in SSA.

Answer: A,C,E

Explanation:



3000-2-acss small and medium enterprise (sme)

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