30 sept2015 1 unclassified jolly miller / chief, family programs / 210-466-1202 /...

30 SEPT20151 UNCLASSIFIED Jolly Miller / Chief, Family Programs / 210-466-1202 / [email protected]

G9 Family & MWR Programs OverviewFor

Army BOSS Program Managers’ Training

30 September 2015

Jolly MillerChief, Family Programs

Installation Management Command

IMCOM delivers and integrates base support to enable readiness for a self-reliant and globally-responsive All Volunteer Army


Core Family Programs

ACS Readiness Programs• Financial Readiness (AER)• Employment Readiness Program

Military Spouse Employment Partnership (MSEP)• Relocation Readiness Program• Mobilization and Deployment

OPREADY Family Readiness Groups Family Readiness Support Assistants Military & Family Life Counselors Master Resiliency Training for Spouses

Support for Wounded and Survivors• Survivor Outreach Services• Soldier & Family Assistance Centers

Support for Geographically Dispersed• Army OneSource

• Services Locator App• Community Support Coordinators

• Total Army Strong• Military OneSource (OSD)

Information and Referral• Army OneSource

Family Advocacy Program• Victim Advocacy• New Parent Support• Transitional Compensation

Exceptional Family Member Program• EFMP Respite Care• Systems Navigators• Automation

Volunteer Programs• Army Volunteer Corps• Army Family Team Building• Army Family Action Plan


Priorities Objectives• Ready and Resilient Campaign (R2C)

• Exceptional Family Member Program improvements

• Survivor Outreach Services

• First-term & annual spend plan (budget) requirements

• Soldier & Family Assistance Centers/Integrated Disability Evaluation System (SFAC/IDES)

• Veterans Opportunity to Work (VOW) to Hire Heroes Act – Support for SFL: TAP

• Sponsorship training (Leveraging ACT technology)

• Increased communication/training with garrisons’ ACS staff through teleconferencing and DCO

Self-sufficient Families, safe homes and cohesive communities that results in enhanced and sustained

readiness

• Meet the diverse needs of Army Families throughout the ARFORGEN cycle

• Assist Soldiers and Families in maintaining readiness by coordinating and delivering comprehensive, responsive services that promote self-reliance, resiliency and stability

• Provide single portal access for information, programs and services, and connectivity

Current Challenges/Opportunities Top Five Areas for GL InvolvementC: Funding and staffing of Garrisons’ ACS Centers

C/O: Support to the geographically dispersed

C/O: Reintegration

C: IDES (Increased Support)

C/O: Sponsorship training

C/O: Financial readiness/Transitioning Soldiers and Families

O: Leverage BOSS staff to spread the good word about ACS programs

• Prioritize ACS hiring actions within the garrisons• Serve Army Families regardless of component or geographical location• Increase readiness and resilience by emphasizing R2C• Support Wounded Warriors and their Families • Support Survivors and their Families• Support standardization of Family Services across the Army

Army Community Service



Increasing use of programs

Army Families and Soldiers continue to understand the value of and use their local ACS and over the horizon support (AOS/MOS) in increasing numbers: Growth across ACS programs: 4.5M contacts in FY09 to 16.2M contacts in FY14 (Note: by FY19, 220 ACS positions will be cut) All volunteer programs (AFAP, AFTB, AVC) have increased. More volunteer support will be required in face of projected DAC staff loss Financial Readiness contacts increased 68% from FY09 to FY14, while Army Emergency Relief contacts increased 159% in the same time period. Employment Readiness contacts increased over 437% in the same time period

Rationale: R2C programs increased leadership emphasis on resilience skills Programs and services provide access to timely information (e.g., FRP career lifecycle based training) Greater emphasis on prevention and education vice crisis intervention. Increasing numbers of tansitioners and Spouses; economic downturn

30 SEPT20155 UNCLASSIFIED Jolly Miller / Chief, Family Programs / 210-466-1202 / [email protected] Jolly Miller / Chief, Family Programs / 210-466-1202 / [email protected]

ACS Support for Soldier For Life“Soldier for Life connects Army, governmental, and community efforts to build

relationships that facilitate successful reintegration of our Soldiers, Retired Soldiers, Veterans, and their Families in order to keep them Army Strong and instill their values,

ethos and leadership within communities.”

IMCOM Fusion Cell manages, coordinates and implements IMCOM SFL requirements. IMCOM G1 manages and oversees IMCOM execution of SFL: Transition Assistance Program

IMCOM G9 Family Programs supports IMCOM SFL efforts with Financial, Employment and Relocation Readiness programs as well as AFTB, AVC, EFMP, AFAP, SOS, SFAC, and NPSP.

The largest impact to programs are in:Financial and Employment ReadinessNew Soldier for Life Requirements Eight hours Financial Readiness training

at AIT (~110K Soldiers/yr) Mandatory spend plan (budget) for all 1st

term Soldiers w/ in 6 months at 1st PDS Annual budget requirement through transition Automated spend plans to be hosted on Army Career Tracker Transitioning Spouses as well as Soldiers at locations without SFL

– TAP counselors are both significantly increasing demand for Employment Readiness services

Data from both programs for transitioners is reported monthly to IMCOM leadership

Increase ACS business is unfunded / unstaffed

Programs of Special Interest



Community Support Coordinators: Are community integrators and ensure

services are available to Families during

deployments

Assist in with resources and referrals regarding deployment related issues

Provide training and education and act as an advisor on Family Readiness to Family Readiness Groups, Family Readiness Liaisons, Unit Commanders and Rear Detachment

Coordinate Emergency Family Assistance Center

• Deployment Cycle Preparedness Coping with Separation Deployment Finances (may be coordinated with FRP) Pre & Post Deployment Resiliency Preparing to be Together again (Reunion)

• Family Readiness Groups Train all FRG Leadership Attend FRG meetings as an ACS representative Advise command on Family readiness issues and

FRG

• Emergency Family Assistance Provides authoritative and accurate information Continuous support and assistance Timely and effective assistance Case managers for ADPAAS System Case managers for repatriation OCONUS provide non-combatant

evacuation preparation workshops

Preparing Connecting Empowering

Mobilization, Deployment and Stability Support Operations


Standardize Family Programming • To include all aspects of support to the Army Family, especially those identified within the Soldier & Family Action Plan and the Army Family Covenant.

Secretary of the Army initiative - two major components: Program and Technology. Access programs and services through three primary ways:

• traditional brick and mortar establishments on-post• a web-based portal• through partnerships with local community and

government organizations

To help establish and strengthen the partnerships within the following four areas within the local community

• behavioral health• faith-based• legal• financial

This initiative has placed AOS Community Support Coordinators (CSCs) within 16 locations to date.

The AOS portal - located at www.armyonesource.com –is organized by major categories

• Family Programs and Services • Healthcare• Soldier and Family Housing• Child, Youth and School Services• Education, Careers and Libraries• Recreation• Travel and BOSS• Communities and Marketplace

MISSIONStandardize the services and delivery of support to Soldiers

and their Families regardless of their component or geographical location.

VISION

The single gateway to credible information, programs, services and opportunities available for

the entire Army Family, regardless of user affiliation or location.

Army OneSource




Exceptional Family Member Program

• eEFMP Automation Project - secure centralize repository regardless of where the Soldier and Family are assigned• Special Education Support Website - services allows Family Support personnel and the Solider access to web base special education support services to enhance educational advocacy• Special Needs Accommodations Process (SNAP) - multidisciplinary team established to ensure the safest and most• appropriate placement of Children with special needs• System Navigation services - connects Families with special needs to the systems of care they need, both on and off the • installation• Transformation of Respite Care support services• Population Served: Soldiers who have Family members with special education and medical needs

10.8% of all active duty Soldiers 16% of all Army Families

• Soldiers Enrolled: 54,821• Family Members Registered: 71,090• 1:7 Soldiers in a Unit has an EFM• Multi-Agency Program: community support, housing, medical, educational and personnel services


Master Resiliency Training (MRT)

• Comprehensive Soldier & Family Fitness (CSF2) recognizes the tremendous stress that Soldiers, Family members and DA civilians face

• CSF2 seeks to provide skills to help overcome hardship and adverse events, bounce back and grow stronger

• IMCOM support of CSF2 to Garrisons 322 ACS staff are certified as MRTs

• ACS offers CSF2 Resilience Skills Training Regularly scheduled training, primarily for Family Members, on specific mental and

physical resilience techniques Incorporates Resiliency Modules into current ACS instructional courses Co-teach and facilitate with Soldier MRTs Increase physical, emotional, social, spiritual, and Family strengths through program

of self-improvement/self-development

http://csf2.army.mil/


http://csf2.army.mil/



Survivor Outreach Services

• Integral part of the Army’s Casualty Continuum of Care• Partnerships with over 400 Nongovernmental and 80 Governmental

Organizations • SOS teams support more than 59,767 Survivors

50 garrisons support 8 stand-alone facilities, 8 co-located and 34 housed in ACS

• From 1 Jul 13 – 1 Jul 14 Conducted more than 104,000 direct contacts with Survivors Made over 19,000 contacts on behalf of Survivors Delivered more than 1,300 Commander and Unit SOS briefings Hosted 1,037 Survivor-related events with over 132,515 Survivors and

others in attendance• Strong SOS outreach efforts

Public Service Announcements Stand Alone Webpage www.sos.army.mil Gold Star Education Campaign goldstarpins.org



How you can help….. Junior Soldiers most at risk

Increased knowledge about and familiarity with ACS reduces risks, increases likelihood they will use ACS and increase their personal readiness and resiliency. Sets conditions for Family success when they marry

Meet and get to know your ACS Director

Encourage Soldiers to volunteer at ACS

Encourage Soldiers to become a MRT

Promote readiness and resiliency among junior Soldiers

Support ACS programs’ marketing

30 sept2015 1 unclassified jolly miller / chief, family programs / 210-466-1202 /...

Documents

acs programs

families support survivors

spouses support

base support

heroes act support

garrisonsserve army

volunteer army

local acs