3-facing communication challenges 12.09.2013

8/11/2019 3-Facing Communication Challenges 12.09.2013

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Facing Todays

CommunicationChallenges


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COMMUNICATION SKILLS

Why do YOU need good communicationskills?


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COMMUNICATION AT WORKPLACE

Communication skills are essential for

Job placement

Job performance

Career advancement

Success in the new world of work


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TRENDS IN THE NEW WORKPLACE

Flattened management hierarchies

More participatory management

Increased emphasis on teams Heightened global competition

Innovative communication technologies

New work environments Focus on information


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NONVERBAL COMMUNICATION

The eyes, face, and body send silentmessages.

Eye contact Facial expression

Posture and gestures

Appearance sends silent messages.Appearance of business documents

Appearance of people


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TIPS FOR IMPROVING YOUR NONVERBAL

SKILLS

Establish and maintain eye contact.

Use posture to show interest. Improve your decoding skills.

Probe for more information.

Avoid assigning nonverbal meanings out ofcontext.


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TIPS FOR IMPROVING YOUR NONVERBAL

SKILLS

Associate with people from diverse cultures.

Appreciate the power of appearance.Observe yourself on videotape.

Enlist friends and family.


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CULTURE AND COMMUNICATION

Good communication demands special

sensitivity and skills when communicatorsare from different cultures.


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CULTURE AND COMMUNICATION

Key North American Beliefs: Individualism

Initiative, self-assertion, personal achievement

Informality

Little emphasis on ceremonies, rank; preference forinformal dress

Direct communication style

Impatient, literal, suspicious of evasiveness

Importance of time

Precious, correlates with productivity


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CULTURAL BARRIERS

Ethnocentrism:

The belief in the Superiority of ones own

culture is known as ethnocentrism

Stereotyping:

A stereotype is an oversimplified perception

of behavioral pattern applied to entire

group.


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ADAPTING ORALMESSAGES TO

INTERCULTURAL AUDIENCES

Learn some language of the host country.

Use plain English.

Observe nonverbal communication.

Encourage feedback.

Check frequently for comprehension.

Speak slowly and enunciate clearly.

Accept blame for any misunderstandings.

Listen without interrupting.


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ADAPTING WRITTENMESSAGES TO


Use a translator for important andpersuasive documents and those with

wide distribution. Write with short sentences and short

paragraphs.

Include relative pronouns (that, which,who).

Use precise, simple words (end instead ofterminate).


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ADAPTING WRITTENMESSAGES TO


Avoid contractions (they are instead of

they're).

Avoid idioms (right as rain), slang (burned

out), acronyms (snafu), abbreviations (ad,

rep), and jargon (green mail).

Write out most numbers; for money, usethe listener's currency.


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EFFECTIVE COMMUNICATION WITH

DIVERSE WORKPLACE AUDIENCES

Understand the value of differences.

Dont expect total conformity.

Create zero tolerance for bias and stereotypes.

Practice focused, thoughtful, and open-minded

listening.

Invite, use, and give feedback.


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EFFECTIVE COMMUNICATION WITH

DIVERSE WORKPLACE AUDIENCES

Make fewer workplace assumptions.

Learn about your own cultural self.

Learn about other cultures and identity groups.

Seek common ground.


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HIGH-CONTEXT AND LOW-CONTEXT

CULTURES

High Context

Japanese

Arab

Latin AmericanSpanish

English

Italian

French

North American

Scandinavian

German

Swiss

Low Context


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CBS MODEL

I. Clarity

II. Brevity

III.

Sincerity

This model argues that the aforementioned

are the only purpose to prose discourse,therefore communication.


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ACTIVITY

Due to the fact that

Employed the use of

Basic fundamentals

Completely eliminate

Alternative choices

Actual experience

Connected together

In as few words as possible


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BREVITY ACTIVITY

o Due to the fact that

o Employed the use of

o Basic fundamentals

o Completely eliminate

o Alternative choices

o Actual experience

o Connected togethero In as few words as

possible

o Because

o Used

o Fundamentals

o Eliminate

o Alternatives

o Experience

o Connected

o Concisely


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LINEAR MODEL

Linear Modelis a one way model tocommunicate with others. It consists of thesender encoding a message and channeling itto the receiver in the presence of noise. Drawbacksthe linear model assumes that there isa clear cut beginning and end tocommunication. It also displays no feedback

from the receiver. For example; a letter, email, text message,

lecture.


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LINEAR MODEL


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INTERACTIVE MODEL

Interact ive Modelis two linear models stacked ontop of each other. The sender channels a message tothe receiver and the receiver then becomes thesender and channels a message to the original

sender. This model has added feedback, indicatesthat communication is not a one way but a two wayprocess.

For exampleinstant messaging. The sender sendsan IM to the receiver, then the original sender has towait for the IM from the original receiver.


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INTERACTIVE MODEL


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THANK YOU


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TEXT BOOKS

Gerson, Sharon J and Steven M. Gerson.

Technical Writing: Process and Product. Fifth

edition. New Delhi: Pearson, 2009.

Business Communicatin Today by Dogar

Sons .


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REFERENCE BOOKS

Lesikar Raymond V. and Marie E. Flatley. Business Communication

Today-Empowering the Internet Generation. Academic Internet

Publishers. 2006

Bentley T.J. Report writing in Business: The Effective Communication of

Information.

Fitzgerald, Suzanne Sparks. SchaumsQuick Guide to Great BusinessWriting. McGraw-Hill. 1998.

Gerson, Sharon J and Steven M. Gerson. Empowering Internet

Generation.

Roy. M. Berko/Andrew D. Wolvin/Ray Curtis, The Business of

Communicating Maira Treece, Communication for Business and the Professions

Business Communication-Building Critical Skills, Kitty O. Locker/

Kaczmarek

Locker, Kitty O. Business and Administrative Communication.
http://www.amazon.com/s/ref=ntt_athr_dp_sr_1?_encoding=UTF8&sort=relevancerank&search-alias=books&field-author=Raymond%20V.%20Lesikarhttp://www.amazon.com/s/ref=ntt_athr_dp_sr_2?_encoding=UTF8&sort=relevancerank&search-alias=books&field-author=Marie%20E.%20Flatleyhttp://www.amazon.com/s/ref=ntt_athr_dp_sr_2?_encoding=UTF8&sort=relevancerank&search-alias=books&field-author=Marie%20E.%20Flatleyhttp://www.amazon.com/s/ref=ntt_athr_dp_sr_2?_encoding=UTF8&sort=relevancerank&search-alias=books&field-author=Marie%20E.%20Flatleyhttp://www.amazon.com/s/ref=ntt_athr_dp_sr_1?_encoding=UTF8&sort=relevancerank&search-alias=books&field-author=Raymond%20V.%20Lesikarhttp://www.amazon.com/s/ref=ntt_athr_dp_sr_1?_encoding=UTF8&sort=relevancerank&search-alias=books&field-author=Raymond%20V.%20Lesikar

3-facing communication challenges 12.09.2013

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