2go overview with nigeria case study 20130325
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Users chat with friends and meet new people on 2go Users chat with friends and meet new people on 2go
• Chat-based mobile social network with 10M+ active users across Africa
• An app (not a mobisite)
• Purpose built for mass user adoption in Africa (J2ME app for feature phones, with strong evolution path to 3G/smartphones)
• Company background
• Since 2007, self-funded
• Team of 15, based in Cape Town
Overview of 2go
Users chat with friends and meet new people on 2go Users chat with friends and meet new people on 2go
• Instant messaging
• Sharing of photos
• Cross-platform chat to friends on Facebook, Gtalk, Mxit
• Chat rooms
• Meeting virtually
• Sharing and self-expression (football, faith, music, heath …)
(Social entertainment) (Cheap, fun communication)
Core value proposition
Users chat with friends and meet new people on 2go Users chat with friends and meet new people on 2go
Features overview • Free mobile instant messaging
• Sharing of photos and status updates
• 2go Rooms: • Chat rooms (e.g. Football, Flirt, Music, Faith, Comedy …)
• Game rooms (e.g. Trivia, Go Words)
• GoCredits Mobile currency
• Purchased in-app via premium-SMS (credits consumed in 2go Rooms)
• Facebook, Gtalk, Mxit chat gateways
• 2go users message friends on Facebook, Gtalk or Mxit
10+ million
active users
6+ billion
messages a month
2go is a proven scalable platform
3+ million
users a day
• Young demographic • Core users aged 19 – 29
• Skews male • SA: 51%; Nigeria 65%
19 -‐ 23
24 -‐ 29
30-‐ 35
35+
13 -‐ 18 10%
44%
31%
10%
5%
Demographics
2go reaches nearly all phone users
• Feature phones (> 800 models)
• Nokia Store S40
• Blackberry
• Android soon
Feature phones still dominate in Africa Nigeria: 90%
SA: 75%
• 2go offerings -
→ Full Screen Splash Advert
→ Text Adverts
→ goEngage
→ Market Research
• Targeting by age, gender, location
• Live detailed reporting
2go Advertising Platform
Engagement rates up to
30%
• Users are focused on a full-screen image for 5 seconds each time they open the 2go app
• Clickable directly to the brand’s own mobile website (i.e., outside of the 2go app)
• Pricing on a CPM basis
• Click through rates of between 5% and 15%
Full-screen Splash Advert
• SuperSport Campaign was ‘Immediate’ – Turnaround time, day After Nigeria won AFCON
• Users clicked through from Splash to the AFCON SuperSport.mobi site to view match highlights, reviews and download content
• 355,000 impressions in one day
• 9% CTR (click through rate)
• 24% Engagement Rate
Case study: SuperSport Africa Cup of Nations
• Text ad message sent directly to the user. It appears as a text message within the 2go app
• Given premium position at the top of the user’s friends list for high visibility
• It has a high recall rate with reach on a mass targeted scale
• Open rates of up to 15%
Text Advert
Get 10% off your favourite Crispy Chips at all stores when you buy a 2L Coca-Cola! Enjoy!
goEngage Brand Platform
• goEngage is a space where brands can have access to on-going engagement with the 2go community
• It is used for: – Polls
– Promos and Special Offers
– Customer insights and feedback
• This platform is hosted on 2go, is interactive, and can be targeted to a specific audience and use.
goEngage can deliver measurable ROI
goEngage example
100,000 2go users polled (Males & females, 18-35)
McDonalds has a powerful engagement tool to directly poll and speak to a mass audience: • Product insight polls: “Do you want
McDonalds to bring back our famous cupcakes?”
• Anonymous customer feedback: “How satisfied are you with our customer service?”
• Promos: “Go to McDonalds today for 20% off our breakfast special!”
“Do you want McDonalds to bring back our famous cupcakes?”
Market Research Polls
• 2go market research delivers actionable insights with immediate value to clients
• Leveraging our user base of millions, we conduct real-time surveys and polls to a targeted user base
• Results are analyzed and can be shared with clients in a matter of hours
* 2go user poll: Nigeria users > 18 years of age; n = 25,100; poll taken on 23 August 2012
Who do you bank with (Nigeria)?
17% SPEND 4 HOURS OR
MORE TRAVELLING BETWEEN
WORK/STUDY
66% SPEND 2 HOURS OR MORE ON
THEIR PHONE EVERY DAY
36% DO NOT HAVE A BANK ACCOUNT
52% GET THEIR DAILY NEWS ON
THEIR PHONE
31% DON’T WATCH TV
39% WATCH VIDEO ON
THEIR PHONE
Polls to Nigerian users
2go Interactive The Boulevard Office Park Searle Street, Woodstock Cape Town, South Africa Contact: [email protected]
Download the 2go app on your phone at www.2go.im