29_reforming public services_b sasmal

8/3/2019 29_Reforming Public Services_B Sasmal

1/21

NH]@!ABHOP LN_HMOT@HI ZBL@KP TOEBTA[7

@HM@NH @HKBAO ]NV ANHNIOAOH] []TN]OIP @HN ILBDNL@[OM OHU@TBHAOH]

Zto{oh}n}`bh be zbl`kp znzot `h }fo {`v}f Nhhunl @h}othn}`bhnlkbheotohko bh Zudl`k Zbl`kp nhm Anhnioaoh}

DpD`{yntnhgnh [n{anl

ZIZZA 4:>>!>;@@A Dnhinlbto

&U`oy{ ovzto{{om nto zot{bhnl nhm nknmoa`k()


2/21

ZTO[OH]N]@BH B_]L@HO

Yfn} `{ Abhop Lnuhmot`hi

Zbl`kp Kbh}ov} % Kbhkoth

]fo Zbl`kp Inz 7 Lnuhmot`hi be Tom Abhop

} tbui oz} Zbl`kp nh{yot etba _[ @T[

Tokbaaohmn}`bh{ ebt Zbl`kp Toebta{

[uaantp % Kbhklu{`bh(


3/21

Yfn} Abhop Lnuhmot`hi `{

Lnuhmot`hi aonh{ `ho{}aoh} bt b}fot }tnh{eot be abhop elby`hi etbatnkco}`hi, kbttuz}`bh, mtui }tnh{nk}`bh{ nhm b}fot `lloinl {butko{ `h}b

loi`}àn}o kfnhhol{ {b }fn} `}{ btì`hnl {butko knhhb} do }tnkom(

]fo aonh`hi be Abhop Lnuhmot`hi &AL) `{ }fo yn{f`hi be m`t}p abhop }b

( ,

lnuhmot`hi àzlò{ klonh{`hi be abhop onthom }ftbuif `lloinl nk}``}ò{

l`co kbttuz}`bh, ov}bt}`bh, mtui }tnee`kc`hi, iuh tuhh`hi, fuanh }tnee`kc`hi,

`lloinl a`h`hi o}k(

]fo ao}nzfbt`knl $klonh`hi be abhop$ y`}f tointm }b nzzontnhko{ `h lny,

`{ }fo ztnk}`ko be ohini`hi `h {zokè`k e`hnhk`nl }tnh{nk}`bh{ `h btmot }bkbhkonl }fo `moh}`}p, {butko nhm " bt mo{}`hn}`bh be abhop(


4/21

Yfn} Abhop Lnuhmot`hi `{ @h }fo zn{}, }fo }ota $abhop lnuhmot`hi$ yn{ nzzlòm bhlp }b e`hnhk`nl

}tnh{nk}`bh{ toln}om }b btinh`wom ktào( ]bmnp, `}{ {kbzo `{ be}oh ovznhmom

}b ohkbazn{{ nhp e`hnhk`nl }tnh{nk}`bh yf`kf iohotn}o{ nh n{{o} bt n

nluo n{ }fo to{ul} be nh `lloinl nk}(

Fohko, }fo `lloinl nk}``}p be abhop lnuhmot`hi `{ hby tokbih`wom n{

zb}oh}`nllp ztnk}`kom dp `hm``munl{, du{`ho{{o{, aoadot{ be btinh`wom

ktào &{ukf n{ mtui monlot{ bt }fo Ane`n) o}k(, }ftbuif n kbazlov ho}ybtc

(

@h @hm`n Abhop Lnuhmot`hi nk}``}ò{ knh do hb}`bhnllp tointmom n{ Tom

Abhop toeott`hi }b @lloinl Abhop iohotn}om etba ktà`hnl nk}``}ò{(

]fo moozot Tom abhop$ io}{ `h}b }fo `h}othn}`bhnl nhm hn}`bhnl

okbhba`k {p{}oa, }fo abto mèe`kul} `} `{ }b `moh}èp `}{ btì`h(


5/21

Yfn} Abhop Lnuhmot`hi `{ Doknu{o be }fo klnhmo{}`ho hn}uto be abhop lnuhmot`hi, `} `{ mèe`kul} }b

o{}àn}o }fo }b}nl nabuh} be abhop }fn} ibo{ }ftbuif }fo lnuhmot`hi

kpklo(

O{}àn}o{ be }fo nabuh} be abhop lnuhmotom ilbdnllp fno tnhiom

do}yooh -6?0 d`ll`bh nhm ->(? }t`ll`bh `h n pont( ]fbuif }fo anti`h

do}yooh }fb{o eìuto{ `{ fuio, ooh }fo lbyot o{}àn}o uhmotl`ho{ }fo

(

Ilbdnl E`hnhk`nl @h}oit`}p o{}àn}o{3 do}yooh >0=6!4::6, }fo `ll`k`} n{{o}{

be @hm`n lnuhmotom `h{`mo yn{ ->96d&49(6/) nhm `ll`k`} n{{o}{ folm bot{on{

yn{ -=54d&94(4/)


6/21

]fo Zbl`kp Kbh}ov} % Kbhkoth @hkbao }nv ztb`{`bh{ `h @] Nk} >05> % hoy M`tok} ]nv &M]) Kbmo 4:>4 mb

hb} m`{}`hiu`{f loinl nhm `lloinl {butko be `hkbao nhm o`mohko{ `hm`kn}o

lnuhmot`hi be `lloinl abhop `{ mbho dp znpaoh} be }nvo{ J b/ ;?/(

]fo itby}f tn}o `h M`tok} ]nv Kbllok}`bh `h }fo ln{} >: pont{ nto ndhbtanl

nhm m`{ztbzbt}`bhn}o }b }fo IMZ itby}f tn}o(

,

nu}fbt`}p `h Nh}`!Abhop Lnuhmot`hi `h`}`n}`o{(

Lnkc be {ukf nu}fbt`}p nhm tblo ebt }fo @]M % @T[ `{ n {ot`bu{ Hn}`bhnl nhm

Ilbdnl kbhkoth(

Mut`hi Guho 4::0 }b Gnh 4:>> }fo @]M }ftbuif ebku{om {ontkf bzotn}`bh{

mo}ok}om }nv on{`bh be -;(>0 d`ll`bh, `}{ m`tok}btn}o be }tnh{eot zt`k`himo}ok}om a`{zt`k`hi be -9(>6 d`ll`bh( Du} hb kn{o `ho{}`in}om dp }fo @]M

ebt abhop lnuhmot`hi bt kuttohkp `bln}`bh{(


7/21

Zbl`kp Kbh}ov} % Kbhkoth( Antkf 4:>>7 [uztoao kbut} be @hm`n ~uo{}`bhom Yfp }fo {butko be

@lloinl abhop `h }fo kn{o be Fn{{nh Nl` Cfnh yn{ hb} `ho{}ìn}om dp }fo

@]M , % yfp Abhop lnuhmot`hi kfntio{ yoto hb} `ho{}ìn}om2 Ab{} }nv beeohko{ uhmot @] Nk} nto hbh!kbih`wndlo(

Mutn}`bh be ktà`hnl }t`nl{ ebt }nv beeohko{ bh nh notnio tuh ebt >; pont{

nhm ab{}l ohm{ u `h nk u`}}nl{(

@h @hm`n ]nv On{`bh etba loinl n{ yoll n{ etba `lloinl {butko `{ hb}`hklumom `h }fo l`{} be Ztom`kn}o beeohko{ `h }fo Ztooh}`bh be Abhop

Lnuhmot`hi Nk} &ZALN) 4::4

Ztb`{`bh{ be }fo ZAL Nk} 4::4 nhm @] Nk}" M] kbmo, nto n} lbiiotfonm(

Abhop lnuhmot`hi kbh`k}`bh tn}o `h @hm`n `{ wotb(


8/21

Lnuhmot`hi be Tom Abhop }ftbuif @]M...

Ztb`{`bh{ be }fo @] Nk} % M] Kbmo, [}tn}oip % Ztnk}`ko{ be }fo @]

Moznt}aoh} nto ebku{om bh }fo ]nv On{`bh nhm Dlnkc Abhop(

@}{ [}tn}oip mbo{ hb} }ntio} Tom Abhop iohotn}om etba `lloinl {butko(

]fo @] Nk} fn{ hb} po} `hkbtzbtn}om NAL ztb`{`bh{, ooh ne}ot }fo

ohnk}aoh} be Ztooh}`bh be Abhop Lnuhmot`hi Nk} 4::4 nhm nhm `}{

(

Ztb`{`bh{ be }fo @] Nk} nto n} lbiiotfonm y`}f }fo ZALN( Ztb`{`bh{ `h

[ok}`bh 56 % 50 be }fo @] Nk} ztb`mo{ m`tok} {kbzo ebt lnuhmot`hi be `lloinl

abhop dp znpaoh} be M`tok} ]nv(

Tokoh} f`if ztbe`lo kbttuz}`bh kn{o{ nhm `}{ `ho{}`in}`bh{ `hm`kn}o lntio

{knlo lnuhmot`hi be `ll`k`} abhop }ftbuif @]M(

@ll`k`} abhop be @hm`nh{ coz} `h nt`bu{ dnhc{ `h }nv fonoh{ nto kuttoh}lp

lnuhmotom dp bluh}ntp znpaoh} be `hkbao }nvo{ `h @hm`n(


9/21

[ontkf ebt Zbl`kp Nh{yot etba _[ @T[ [}ump be Nh}`!Abhop Lnuhmot`hi {}tn}oiò{ nmbz}om dp }fo Toohuo

[ot`ko{ be nt`bu{ kbuh}tò{ uhmot}ncoh }b e`hm }fo zbl`kp nh{yot ebt

@hm`nh Toohuo(

[}ump be }fo NAL {}tn}oiò{ be }fo _[ @T[, kbhmuk}om mut`hi Hboadot

4:>> `h kbllndbtn}`bh y`}f }fo Anvyoll [kfbbl be }fo [ptnku{o _hòt{`}p (

iohotn}o anvàua mo}ottoh} oeeok}, ohfnhko bluh}ntp kbazl`nhko, nhmztbab}o zudl`k kbhe`mohko `h }fo }nv {p{}oadp `ho{}ìn}`hi zb}oh}`nl

ktà`hnl `bln}`bh{ be }fo @h}othnl Toohuo Kbmo nhm toln}om e`hnhk`nl

ktào{ be ]nv on{`bh , Abhop Lnuhmot`hi nhm kuttohkp ktào `bln}`bh{ (

]fo {}tn}oi`k zlnh be _[ @T[ K@7 ]ftoo `h}otmozohmoh} ztbitna{7 Loinl[butko ]nv Ktào{ ,@lloinl [butko E`hnhk`nl Ktào{, nhm Hntkb}`k{ Toln}om

E`hnhk`nl Ktào{(


10/21

(((Zbl`kp Nh{yot etba _[ @T[ K@ _[ @T[ K@ fn{ {}n}u}btp nhm ovoku}ò nu}fbt`}p bot ]nv, Abhop

Lnuhmot`hi nhm kuttohkp `bln}`bh{ nhm zlnp{ z`b}nl tblo `h }fo

Ztooh}`bh , Ohebtkoaoh} , @ho{}ìn}`bh nhm ztb{oku}`bh be nll {ukf

ktào{(

Ztbnk}ò nhm oeeok}ò u}`l`wn}`bh be nll {}n}u}o{ y`}f`h K@{ gut`{m`k}`bh,

(

_[ @T[ K@{ kbh`k}`bh tn}o ebt Abhop Lnuhmot`hi ztb{oku}`bh{ fn{ doohndbo 9?/(

[ootnl _D[ klòh}{ zlonmom iu`l}p be e`l`hi enl{o }nv to}uth{ nhm nitoom }b

znp a`ll`bh{ }b }fo _([( ]ton{utp Moznt}aoh} `h 4:>: nhm 4:>>(

]fo `ho{}ìn}`bh be }fo _[ @T[ K@ nhm MBG fn{ anmo [y`}wotlnhm ebt nilbdnl {o}}loaoh} be bee{fbto }nv on{`bh yf`kf `{ uhmot nk}ò

kbh{`motn}`bh be [y`{{ Zntl`naoh}


11/21

Tokbaaohmn}`bh{ ebt Zbl`kp Toebta{ ]b Anco ]nv, AL nhm kuttohkp `bln}`bh{ uh}ohndlo `h }ota{ be okbhba`k

`nd`l`}p % ktà`hnl t`{c dp moolbz`hi NAL zbl`kp nhm {}tn}oiò{ `h }fo

@]M( ]fo kbto be {}tn}oip7 Kot}n`h}p nhm }ào dbuhm zuh`{faoh}(

]b dt`hi {}n}u}btp gut`{m`k}`bh, nu}fbt`}p nhm ovoku}ò anhmn}o ebt @]M

ebt AL `ho{}ìn}`bh, {à`lnt }b _[ @T[ K@{ nu}fbt`}p uhmot @h}othnl

, , , , ,

>05:, Dnhc {oktokp Nk}, Abhop Lnuhmot`hi Kbh}tbl Nk} ,N{{o} ebteo`}uto{}n}u}o nhm ab{} àzbt}nh} ]`}lo >6 _[K >0?5 % >0?9(

@hklumo nll }nv ktào{ nhm znt}`kulntlp }nv ktào{ be `lloinl {butko Tom

Abhop, n ztom`kn}o beeohko ebt abhop lnuhmot`hi `h }fo ZALN 4::4(

Moolbz {à`lnt ztbitna be @lloinl [butko E`hnhk`nl Ktào{ Ztbitna ebt@T[ MK@ `h @hm`n(

@azloaoh} Anlàn}f kbaa`}}oo &4::;) tozbt} be Ib} be @hm`n bh

toebta{ be ktà`hnl gu{}`ko {p{}oa ebt nll E`hnhk`nl ktào{(


12/21

Tokbaaohmn}`bh{ ebt Zbl`kp Toebta{ ]b o{}ndl`{f lnpot{ be tozbt}`hi, abh`}bt`hi , {fnt`hi, kbllndbtn}`bh,

ohebtkoaoh}, nhm `ho{}ìn}`bh ztb}bkbl dp @T[ MK@ }b bu}an}kf }fo

`hhbn}`bh % }okfh`~uo{ be ]nv onmot{ nhm abhop lnuhmotot{( ]b dt`hi `h {à`lnt {}t`hiohkp `h abh`}bt`hi nhm tozbt}`hi kn{f nhm

{u{z`k`bu{ nk}``}p }tnh{nk}`bh{ n{ ztnk}`kom `h }fo _[N(

]b moolbz {zok`nl abh`}bt`hi nhm t`{c n{{o{{aoh} aokfnh`{a ebt nll }foZbl`}`knllp Ovzb{om Zot{bh{ &ZOZ{) n{ ebllbyom dp }fo _[ @T[ K@(

Ebtan}`bh be NAL gb`h} }n{c ebtko nhm kbllndbtn}`bh y`}f nll lnyohebtkoaoh} nhm toiuln}btp niohkò{( Cop tblo ebt @T[ K@ `h nll }fo e`hnhk`nlktào{ `ho{}ìn}`bh(

@h}tbmuko n{{o} ebteo`}uto % kbhe`{kn}`bh be `lloinl {butko abhop(

[}tn}oi`k u{o be N{{o} Ebteo`}uto euhm ebt e`hnhk`nl {uzzbt} ebt NAL gb`h}}n{c ebtko n{ ztnk}`kom {ukko{{eullp `h }fo _[ @T[ K@(

Ilbdnl kbllndbtn}`bh nhm NAL knznk`}p du`lm`hi(


13/21

Ibbm Hoy{ bh Zbl`kp Toebta{ @h to{zbh{o }b nt`bu{ ZL@ dp }fo k``l {bkò}ò{ nhm n{ n to{ul} be }fo

`h`}`n}ò be }fo [uztoao Kbut}, Toebta{ `h`}`n}om `h Nzt`l 4:>>(

Toebta `h`}`n}ò{ `hklumo Gb`h`hi ilbdnl ktu{nmo nin`h{} dlnkc abhop ,

Kton}`hi nzztbzt`n}o loi`{ln}ò etnaoybtc, [o}}`hi uz `h{}`}u}`bh{ ebt

monl`hi y`}f `ll`k`} euhm{ , Moolbz`hi {p{}oa ebt àzloaoh}n}`bh, nhm

(

@h Anp 4:>> Moznt}aoh} be Ktà`hnl @ho{}ìn}`bh &MK@) fn{ dooh {o} uz`h }fo @]M ebt `h`}`n}`hi Nh}`!Abhop Lnuhmot`hi Zbl`kò{ nin`h{} }fo @lloinl

{butko abhop(

@hm`nh @T[ MK@ mut`hi ;tm yooc be Hb 4:>> fn{ `{`}om _[ @T[ K@ }b mtny

toeotohko zb`h}{ ebt moolbz`hi NAL {}tn}oiò{ `h }fo @]M(


14/21

[uaantp % Kbhklu{`bh Bzotn}ò {}tn}oip `h }fo @]M }b kbadn} AL ybulm do }b `hkton{o }fo kb{}

be Abhop Lnuhmot`hi nk}``}ò{ uh}`l }fop dokbao uh}ohndlo, db}f `h

}ota{ be okbhba`k `nd`l`}p nhm ktà`hnl t`{c ~ub}òh}(

]fbuif `} ybulm do on{p }b nh}`k`zn}o anhp bdgok}`bh{ }b }fo ndbo {}ump

nhm `heotohko{, fbyoot yo lò `h n ybtlm be {okbhm do{}, yfoto`h `}

(

]fo nl}othn}ò be ìhbt`hi }fo ztbdloa anp dokbao abto kb{}lp nhmmnani`hi }b }fo Ibothaoh}, Okbhbap nhm }fo [bkò}p n{ n yfblo(


15/21

Ohm Hb}o

Lny {fbulm hb} {`} l`azlp, yf`lo }fb{o yfb moep

`} ib etoo nhm }fb{o yfb {ooc `}{ ztb}ok}`bh

! ( , , ( ( !

]FNHC PB_


16/21

Nhhovuto{


17/21

Oeeok}ò Ztb{oku}`bh Be Abhop Lnuhmot`hi U`bln}`bh{ Dp ]fo _[ @T[ K@

Abhop Lnuhmot`hi @ho{}ìn}`bh{ EP 4:>> EP 4:>: EP 4::0

@ho{}ìn}`bh{ @h`}`n}om >945 >?09 >;=>

Ztb{oku}`bh Tokbaaohmn}`bh{ >;6; >4=: >:=6

@hm`k}aoh}{"@h ebtan}`bh{ >446 >:55 0;5

[oh}ohkom 596 9?> 9?;

@hkntkotn}`bh Tn}o' 65(>:/ 6;(6:/ 6?(0:/

otnio bh { b oto

Dnhc [oktokp Nk} &D[N)

@ho{}ìn}`bh{ EP 4:>> EP 4:>: EP 4::0

@ho{}ìn}`bh{ @h`}`n}om 90? 9;6 54=

Ztb{oku}`bh Tokbaaohmn}`bh{ ?>6 =?5 ;=;

@hm`k}aoh}{"@h ebtan}`bh{ =54 ;6: 460

[oh}ohkom ;== 400 ;;?

@hkntkotn}`bh Tn}o' 9?(;:/ 9;(0:/ 9?(?:/

Notnio Abh}f{ }b [oto ;; ;6 ;0

Mn}n [butko7 Ktà`hnl @ho{}ìn}`bh Anhnioaoh} @hebtan}`bh [p{}oa nkko{{om `n f}}z7""yyy(`t{(ib


18/21

@hm`n{ Abhop Lnuhmot`hi Kbh`k}`bh [}n}`{}`k{

@hm`kn}bt 4::5!:9 4::9!:6 4::6!:0 4::0!>: ]b}nl

+ @ho{}`in}`bh{ 49 >? >9 9;0 906

+ Zot{bh{ ntto{}om 9 ! ! 0 >5

+ Ztb{oku}`bh{

e`lom

! ! 4 = 5

+ Kbh`k}`bh{ ! ! ! ! !

[butko7 ]fo E`hnhk`nl Nk}`bh ]n{c Ebtko, @hm`n Onlun}`bh Tozbt} Guho 4:>: ,Nkko{{om `n7 yyy(en}e!ine`(bti


19/21

@hm`nh @hkbao ]nv Ztb`{`bh{ n} Lbiiotfonm y`}f Nh}`!abhop

Lnuhmot`hi Ztb`{`bh{

[ok}`bh 56 be @] Nk} >05> 7Kn{f ktom`}{7 Yfoto nhp {ua { ebuhmktom`}om `h }fo dbbc{ be nh n{{o{{oo an`h}n`hom ebt nhp zto`bu{

pont, nhm }fo n{{o{{oo beeot{ hb ovzlnhn}`bh ndbu} }fo hn}uto nhm{butko }fotobe bt }fo ovzlnhn}`bh beeotom dp fà `{ hb}, `h }fobz`h`bh be }fo SN{{o{{`hiQ Bee`kot, {n}`{enk}btp, }fo {ua {b ktom`}omanp do kfntiom }b `hkbao!}nv n{ }fo `hkbao be }fo n{{o{{oo be }fn}

(

[ok}`bh 50 be @] Nk} >05> 7_hovzln`hom `ho{}aoh}{7 Yfoto `h }foe`hnhk`nl pont àaom`n}olp ztokom`hi }fo n{{o{{aoh} pont }fon{{o{{oo fn{ anmo `ho{}aoh}{ yf`kf nto hb} tokbtmom `h }fo dbbc{be nkkbuh}, è nhp, an`h}n`hom dp fà ebt nhp {butko be `hkbao, nhm}fo n{{o{{oo beeot{ hb ovzlnhn}`bh ndbu} }fo hn}uto nhm {butko be

}fo `ho{}aoh}{ bt }fo ovzlnhn}`bh beeotom dp fà `{ hb}, `h }fobz`h`bh be }fo SN{{o{{`hiQ Bee`kot, {n}`{enk}btp, }fo nluo be }fo`ho{}aoh}{ anp do mooaom }b do }fo `hkbao be }fo n{{o{{oo be{ukf e`hnhk`nl pont(


20/21

M`tok} ]nv IMZ Tn}`b

[butko 7 M`tok}bt Dumio} &KDM])


21/21

M`tok} ]nv IMZ Tn}`b

[butko 7 M`tok}bt Dumio} &KDM])

29_reforming public services_b sasmal

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