26810393-recruitment-and-selection-project-report.doc

8/20/2019 26810393-Recruitment-and-Selection-Project-Report.doc

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ContentsINTRODUCTION......................................................................................................3

RECRUITMENT........................................................................................................3FACTORS AFFECTING RECRUITMENT......................................................................4

THEORIES AND POLICIES OF RECRUITMENT AND SELECTION................................4

INDUCEMENTS TO RECRUITMENT.......................................................................... 5

SOURCES OF RECRUITMENT..................................................................................7

METHODS OF RECRUITMENT...............................................................................10

SELECTION........................................................................................................... 13STEPS IN SELECTION PROCESS............................................................................14

STRATEGIES FOR SUCESSFUL RECRUITMENT.......................................................19

ILLUSTRATIONS:................................................................................................... 20

1. RECRUITMENT AND SELECTION PROCESS IN BHEL:.........................................20

2. RECRUITMENT & SELECTION PROCEDURE AT INDIAN RAILWA S......................24

3. UNI!ERSIT OF WESTERN AUSTRALIA.............................................................274. RECRUITMENT AND SELECTION AT TEAMLEASE..............................................31

5. RECRUITMENT PROCESS AT HOTEL ORCHID:...................................................3"

CONCLUSION....................................................................................................... 44

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INTRODUCTIONH#$% '()*#'+( ,) % ,$-*' % +*'-*'% ( %))( % / ( * ('%-(' *'$% +( * +*$-% /(-( /) * ( % , ,) -# * #)(. I *'/(' *'(% ,6( +*$-% * 8(+ , () , ,) ())( ,% * '(+'#, -(*- ( , '( #,), ();, ) #% , % % ),) * ( 8* % /( % *#' $%';( +* /, ,* ). R(+'#, $( ,) % $*) +( '% * %

$% %>($( -'*+()) % / %, #'( , '(+'#, $( +% +'(% ( /,?+# ,() *'% +*$-% , + #/, > % %/ (')( (@(+ * , ) -'*< % , , % /, %--'*-',% ( ( ( ) * ) %? > *' );, ). I %/( #% ( '(+'#, $( +% (%/

* % *#' ) *' %>() *' -'* ($) , $% %>($( /(+,),* $%;, >.

R(+'#, $( ,) * ( (' * 8#) % ),$- ( )( (+ ,* -'*+()) # % )*'( #,'() $% %>($( /(+,),* $%;, > % / (= ( ), ( - % , > * ($- *( $*) )#, % ( $% -* ('. C*$-( , ,* %$* > #), ()) *'>% ,)% ,* )

*' '(+'#, , > ( () -* ( ,% %) , +'(%)(/ *+#) * , * % ,* % /$% %>($( /(+,),* $%;, > % / ( )( (+ *') %,$ * '(+'#, * (

() +% /,/% () * *# / )#, ( +*'-*'% ( +# #'( ( ,+) % / + ,$% ()-(+, -(*- ( # , * () $%, %, , > % / '( %, , > (($- * (() + *)( . D()-, ( % ( /'% - % * '(+'#, $( % /)( (+ ,* % / , * ($( * #% ,($( (%$ '(+'#, $(-'*+())() * * (/ +*$-% ,() +% %+( ),> , ) * ( ()%--'*%+ () * '(+'#, $( % *#> +*$-% ,() , % ( * #)( (,' ,

*#)( $% %>($( );, ) * %-- >( (',+ (*',() , , )-(+, )+ (/# ( % / * ($- * (@(+ , ($(%)#'() *' % '%+ , > % $% -* (' , %/( #% ( #$ (') * %+, , % ((@(+ , ( )( (+ ,* * % (?+,( *'; *'+(. E/ , B. F ,--* /(< (/'(+'#, $( %) ( -'*+()) * )(%'+ , > *' -'*)-(+ , ( ($- * (() % /) ,$# % , > ($ * %-- *' 8* ) , ( *'>% ,6% ,* . I ),$- ( *'/)'(+'#, $( +% ( /(< (/ %) % , ;, > # + ,* 8*, , > *>( (' *)(

, 8* ) * < % / *)( )((;, > 8* ).

PURPOSE AND IMPORTANCE

T ( >( ('% -#'-*)( * '(+'#, $( ,) * -'* ,/( % -** * -* ( ,%#% ,


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• D( ('$, ( ( -'()( % / # #'( '( #,'($( ) * ( *'>% ,6% ,* ,+* 8# + ,* , , ) -(')* ( - % , > % / 8* % % ),) %+ , , ,().

• I +'(%)( ( -** * 8* +% /,/% () % $, ,$#$ +*) .• H( - , +'(%)( ( )#++()) '% ( * ( )( (+ ,* -'*+()) '(/#+, >

( #$ (' * ,), # /(' #% ,, ,/( , , > % / -'(-%', > -* ( ,% 8* %-- ,+% ) * , (

%--'*-',% ( +% /,/% ().• I /#+ *# ),/(') , % ( -(')-(+ , ( * (%/ ( +*$-% .• I #)( '() **/ % % ( ( ) * ( *'>% ,6% ,* .• D( ( *- % *'>% ,6% ,* % +# #'( % % '%+ ) +*$-( ( -(*- ( *

( +*$-% .• S(%'+ *' % ( > * % % / * 8#) , , ( +*$-% .

FACTORS AFFECTING RECRUITMENT

T ( * * , > %'( ( 2 ,$-*' % %+ *') %@(+ , > R(+'#, $( :

1 INTERNAL FACTORS• R(+'#, , > -* ,+• T($-*'%' % / -%' ,$( ($- * (()•

R(+'#, $( * *+% +, ,6( )• E >%>($( * ( +*$-% , HRP• C*$-% ) ),6(• C*) * '(+'#, $(• C*$-% ) >'* % / (=-% ),*

2 E TERNAL FACTORS

• S#-- % / D($% / %+ *')• U ($- * $( R% (• L% *#' $%';( +* /, ,* )• P* , ,+% % / (>% +* ),/('% ,* )• S*+,% %+ *')• E+* *$,+ %+ *')• T(+ * *>,+% %+ *')

THEORIES AND POLICIES OF RECRUITMENT ANDSELECTION

Theories:

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. F% *') )-(+,% +* ),/('% ,* ) '( % (/ * '(+'#, $( J (.>. >()-*#)( % 8* J

INDUCEMENTS TO RECRUITMENT

O'>% ,)% ,* % , /#+($( ) %'( % ( -*), , ( (% #'() % / ( (< )*@('(/ % *'>% ,6% ,* % )(' () * % '%+ 8* %-- ,+% ) * (*'>% ,)% ,* . T '(( , /#+($( ) ((/ )-(+, )% %',() '( #( + * -% , +'(%)(), +( , () % / ', >( ( (< ) +% % )(' ( %) , /#+($( ) *-* ( ,% ($- * (().

• C'reer O++ort%nities: T ()( ( - ( -'()( ($- * (() * >'*-(')* % % / -'* ()),* % % / % )* % '%+ >**/ -(*- ( * (*'>% ,6% ,* . T ( (( , > % ( +*$-% %;() +%'( * ($- * ((+%'((' %)-,'% ,* ) )(' () %) % -* (' # , /#+($( ) * -* ( ,%($- * (().

• I)'/e or Re+%t'tion: F%+ *') % %@(+ % *'>% ,)% ,* )'(-# % ,* , + #/( , ) >( ('% '(% $( * ($- * (() ( % #'(% / #% , * , ) -'*/#+ ) % / )(' ,+() % / , ) -%' ,+,-% ,* ,

*' , ( )*+,% ( /(% *').

CONSTRAINTS

• P**' ,$%>(: I ( ,$%>( * ( , /#) ' -**' #% ,

-'*/#+ ) (-* ,)$ ( + ( ,;( , **/ * % '%+ , > %'>( #$ (' * #% ,/( *,/ * +%'((' >'* *--*' # , ,() % / >( ('% * '( %'/-(' *'$% +( , % -'*-(' % (> 8* ) , -*) *?+( % / '%, % ) .

• G* (' $( -* ,+ : G* (' $( -* ,+,() * ( +*$( , ( % * '(+'#, $( %) -(' ( '# () * +*$-% *' * ( %),) * $(', % /)( ,*', . P* ,+,() ,;( '()(' % ,* ) )+ (/# (/ +%) () )+ (/# (/

', ( ( + % ( * ( * )(' (/.• C* )(' % , ( , (' % -* ,+,(): F,'$) ,+ >* *' , (' %

'(+'#, $( ) *' ('( % *#' # ,* ) %'( (' %+ , ( %+(, /'% +() , '(+'#, $( % / )( (+ ,* - % , >.

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RECRUITMENT- Relationship with other activities

CENTRALISED 2-s DECENTRALISED RECRUITMENT

R(+'#, $( -'%+ ,+() %' '*$ * ( *'>% ,6% ,* * % * ('. S*$(*'>% ,6% ,* ) ,;( +*$$('+,% % ;) '()*' * +( '% ,6(/ '(+'#, $(

, ( )*$( *'>% ,6% ,* ) ,;( ( I /,% R%, % '()*' * /(+( '% ,6(/'(+'#, $( -'%+ ,+(). P(')* ( /(-%' $( % ( +( '% *?+( -(' *'$)% ( # + ,* ) * '(+'#, $( , +%)( * +( '% ,)(/ '(+'#, $( % /-(')* ( /(-%' $( ) % # , ( ( K6* % ( ( -(' *'$ % ( # + ,* )* '(+'#, $( +* +(' , > * ( 8* ) * ( '()-(+ , ( # , *' 6* (.

SOURCES OF RECRUITMENT T ( )*#'+() * '(+'#, $( $% ( '*%/ /, ,/(/ , * * +% (>*',():, (' % )*#'+() % / (= (' % )*#'+(). B* % ( (,' * $(', ) % //($(', ).

Intern'( So%r es:3

P(')* ) * %'( % '(%/ *';, > , % *'>% ,6% ,* +* ) , # ( (, (' % )*#'+() . R( '( + (/ ($- * (() '( ,'(/ ($- * (() /(-( /( )

* /(+(%)(/ ($- * (() $% % )* +* ) , # ( ( , (' % )*#'+().W ( ( (' % %+% + %',)() )*$(* ( '*$ , , ( *'>% ,6% ,* ,)#->'%/(/ '% ) (''(/ -'*$* (/ *' ( ( /($* (/.

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E0tern'( So%r es

E= (' % )*#'+() ,( *# ),/( % *'>% ,6% ,* . H('( ( *'>% ,6% ,* +%

% ( ( )(' ,+() * : % E$- * (() *';, > , * (' *'>% ,6% ,* ) * ) %)-,'% ) '(>,) ('(/ , ($- * $( (=+ % >() + S #/( ) '*$'(-# (/ (/#+% ,* % , ) , # ,* ) / C% /,/% () '( (''(/ # ,* )

',( /) '( % , () % / (=,) , > ($- * (() ( C% /,/% () *' %'/(/ )(%'+ * (%/ (' ,)($( ) ,))#(/ ( *'>% ,6% ,* % / > U )* ,+, (/%-- ,+% ,* )K % ; , ).

Merits 'n* De)erits o4 5Re r%itin/ +eo+(e 4ro) 5,ithin6

Merits De)erits

1 E ono)i '(: T ( +*) *'(+'#, , > , (' % +% /,/% () ,)$, ,$% . N* (=-( )() %'(, +#''(/ * %/ (' ,), >.

2 S%it'b(e: T ( *'>% ,6% ,*+% -,+; ( ',> +% /,/% ()

% , > ( '( #,), ( );, ). T (+% /,/% ( +% + **)( % ',>

%+% + ('( (,' % ( )+% ( # # , ,6(/.

3 Re(i'b(e: T ( *'>% ,6% ,*%) ( ; * (/>( % *#

)#, % , , * % +% /,/% ( *' %-*), ,* . * /( , ) %'(

( (' % # ; * % >( )

4 S'tis4"in/: A -* ,+ *-'( ('', > -(*- ( '*$ , ,*@(') '(># %' -'*$* ,* %% ( #() *' ($- * ((). I$* , % () ($ * *'; %'/% / (%' -'*$* ,* ). T ( ,

*'; , * % +*$$, $(% / ( #),%)$.

1 Li)ite* Choi e: T (*'>% ,6% ,* ,) *'+(/ * )( (++% /,/% () '*$ % ,$, (/ -** .I $% % ( * )%+',()( ' *' % ( (/ -(*- (% %, % ( *# ),/( %*'>% ,6% ,* . E=,) , >($- * (() $% %, * ( % (, , * % , ( % ) % / , 8(+

(+())%' / %$,)$ *( ('-',)( %+ , , ,().

3 Ine7 ien ": P'*$* ,* )%)(/ * ( > * )(' ,+(

'% (' % $(', $% -'* (* ( % ()), > *' , (?+,(

+% /,/% (. T ( /* * *';%'/ % / -'* ( (,' *' .

4 8one o4 ontention: R(+'#, $( '*$ , , $%

(%/ * , , > %$* >($- * (() %)-,', > *' ,$, (/

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,> (' ( ( -*), ,* ) , %*'>% ,6% ,* . A) (%') '*

( '%+( *' -'($,#$ -*), ,* )$% ( / #- , % , (' '%+(.

T ( $(', ) % / /($(', ) * '(+'#, , > +% /,/% () '*$ *# ),/( %*'>% ,6% ,* $% ( ) % (/ #):

Merits 'n* De)erits o4 E0tern'( so%r es o4 Re r%it)ent

Merits De)erits

9i*e Choi e: T ( *'>% ,6% ,*%) ( '((/*$ * )( (+

+% /,/% () '*$ % %'>( -** .P(')* ) , '( #,), (

#% ,(

+*# / ( ,'(/ * ) ,' #- ((=,) , > ($- * (() % / -% ( (

% *' , * % , ( % ) **';, >.

Moti!'tion'( 4or e: I ( -) ,$* , % , > , (' % ($- * (() *

*'; %'/ % / +*$-( ( ,(= (' % +% /,/% () , ( )((;, >+%'((' >'* . S#+ % +*$-( , , (% $*)- ('( *# / ( - %($- * (( * *'; * ( () *

,) % , , ,().

E0+enses: H,', > +*) ) +*# / >*#- )# ) % ,% . T%--, >$# , %',*#) )*#'+() *'(+'#, $( ,) * % (%) %);

(, ('.

Ti)e ons%)in/: I %;() ,$( *%/ (' ,)( )+'(( * () % / ()% / * )( (+ )#, % ( ($- * (().W ('( )#, % ( * () %'( *% %, % ( ( -'*+()) %) * ('(-(% (/.

De3)oti!'tin/: E=,) , >($- * (() * % ( -# ,+* ),/('% ( )(' ,+( $% '(),)

( -'*+()) * < , > #- %+% +,()'*$ *# ),/(. T ( (( , > % (,'

)(' ,+() % ( * (( '(+*> ,6(/ ( *'>% ,6% ,* *'+() ( *

*'; , ()) ( #),%)$ % /

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Lon/ ter) bene ts: T% ( (/-(*- ( +*# / 8*, ( '% ;) (,/(%) +*# / < / $(% , > #(=-'()),* % +*$-( , , (% $*)- ('( *# / +*$-( -(*- (

* >, ( *# (,' () % / (%''( %'/) ( +.

$* , % ,* .

Un ert'int": T ('( ,) *

>#%'% (( % ( *'>% ,6% ,*# ,$% ( , ( % ( * ,'( ()(' ,+() * )#, % ( +% /,/% (). I$% ( / #- ,', > )*$(* ( */*() * < % / * $% * (% ( * %/8#) , ( ( )( #-.

METHODS OF RECRUITMENTIntern'( Metho*s:

1. Pro)otions 'n* Tr'ns4ers T ,) ,) % $( */ * < , > %+% +,() '*$ , (' % '()*#'+() * (+*$-% * %+ ,( ( *- ,$#$ # , ,6% ,* * % ) %@ $($ (' ) );, ) % /

% ( ). T'% ) (' ,) ( -('$% ( % ('% $* ($( * % ($- * (('*$ * ( -*), ,* * % * (' -*), ,* , ( )%$( *' % * (' 8* + %))

%)),> (/ * #)#% )%$( )% %' '% >(. P'*$* ,* * ( * (' % / ,)( -('$% ( $* ($( * % ) %@ $($ (' '*$ % -*), ,* , * ( 8*

+ %)) * % -*), ,* , % * (' 8* + %)) * , +'(%)(/ '()-* ), , , *'+*$- (=, * /# ,() % / , % ,> (' )% %' '% >(.

$. ;ob Postin/ * P*) , > ,) % %''% >($( , ,+ % ($- * (() * ,) * $* ( * /,@('( # + ,* % %'(%) $%%-- . I ,) % )* ; * %) * ,//, >. I ( -) ( #% ,% ,6% ,* * )+% ( ( (,> ) , ) (%/ * **;, > *'

( (' -(')-(+ , () *# ),/(. I % )* ( -) *'>% ,6% ,* * '( %, , )(=-(',( +(/ % / -'*$,), > ($- * (().

&. E)+(o"ee Re4err'(sI ,) % '(+'#, $( $( */ , ,+ ( +#''( ($- * (() %'(( +*#'%>(/ % / '( %'/(/ *' , '*/#+, > )#, % ( '(+'#, ) '*$ %$* >

( -(*- ( ( ; * . T ( *>,+ ( , / ($- * (( '( (''% ,) % ,%;() * ( * ; * * ( . B( (< ) * ,) $( */ %'( %) * * ):

• #% , C% /,/% ()• C*) )% , >)• F%) (' '(+'#, $( + + ()

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• I +( , () * +#''( ($- * (()O ( * (' % / , ,) ,$-*' % *' % *'>% ,6% ,* * ( )#'( %

(-* ,)$ *' % *', ,)$ /*() * %--( % / % )#+ %)-(+ ) /* *$%;( , '*%/) , * ( '(+'#, $( -'*+()).

E0tern'( Metho*s:

E= (' % $( */) * '(+'#, $( %'( %>%, /, ,/(/ , * * +% (>*',()D,'(+ E= (' % R(+'#, $( % / I /,'(+ E= (' % R(+'#, $( $( */).

Dire t E0tern'( Re r%it)ent Metho*s

1. C')+%s Re r%it)entI C%$-#) R(+'#, $( C*$-% ,() K C*'-*'% ( ,), )*$( * ( $*),$-*' % T(+ ,+% % / P'* ()),* % I ) , # () , % % ($- * ,'(

*# > , ( ,>( % / )$%' ) #/( ) % )*#'+(. I ,) +*$$* -'%+ ,+(*' I ) , # () */% * ,'( % P %+($( O?+(' * +**'/, % () ,

)$% $(/,#$ % / %'>( ),6(/ C*$-% ,() % / ( -) , ) '(%$ , , >( ( ,'( C%$-#) R(+'#, $( -'*+(/#'(.

8ene ts o4 C')+%s Re r%it)ent

• C*$-% ,() >( ( *--*' # , * + **)( '*$ % / )( (+ (() % ( , % ) *' )-% * ,$(.• C*$-% ,() ( / #- )% , > % * * ,$( % / (@*' ) % >* ,

%/ (' ,), > %+% +,() )+'(( , > % / ( ( #% )( (+ , >%-- ,+% ) *' ($- * $( .

• C* (>( ) #/( ) * %'( 8#) -%)), > *# >( ( *--*' # , *-'()( ($)( () * )*$( * ( () +*$-% ,() , , (,', /#) ' * , ('() . L% /, > % 8* *@(' , ( ) , , +* (>( % /

8*, , > 8#) % (' >'%/#% , > ,) /(< , ( % % ) #/( ) /'(%$* .

O ( (>% , ( '* +%$-#) '(+'#, , > $(% ) ,', > -(*- ( , , (*' * *'; (=-(',( +(.

In*ire t E0tern'( Re r%it)ent Metho*s

1. A*!ertise)entsA/ (' ,)($( ) %'( ( $*) +*$$* *'$ * (= (' % '(+'#, $( .

T ( +% ( *# / , $% - %+() *+% % / % ,* % ( )-%-(')* ,+( *%'/) '(+'#, $( %,') % / ) *# / , + #/( )*$( ,$-*' %

, *'$% ,* '( % , > * ( 8* 8* , ( -% -%+;%>( *+% ,* 8*/()+',- ,* * * %-- (, (' C! *' %-- ,+% ,* *'$ ( + . W ('(% #), ()) + **)() * %/ (' ,)( , /(-( / * ( +*) * %/ (' ,), >

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% / ( +* ('%>( ((/(/ ,.(. * %' % % -(*- ( , +* ),/('%-- , > *' ( 8* .

$. Thir* P'rt" Metho*s

• 9'(). T ,) ,) -%' ,+# %' '#( *' 8* ) '( #,', >)-(+,% ,6(/ );, ).

•

P%b(i 'n* +ri!'te e)+(o")ent '/en ies: P# ,+ % / -', % (($- * $( %>( +,() %'( () % ,) (/ * $% + 8* *-( , >) ,,) , >) * 8* %-- ,+% ). T ()( %>( +,() % )* + %)), % / )+'((

%-- ,+% ). M*) %>( +,() %/$, ,) (' *'; )%$- ( () ) )#+ %)-, > (=%$) * %-- ,+% ).

• E3Re r%itin/: T ('( %'( $% $( */) #)(/ *' ( '(+'#, $()*$( * ( ,$-*' % $( */) %'( %) * * ):

%. * *%'/): T ()( %'( ( - %+() ('( ( ($- * (') -*) 8* ) % / )(%'+ *' +% /,/% (). O ( * ( /,)%/ % %>() ,) ,,) >( (',+ , % #'(.

. E$- * (' ( ), (): T ()( ), () +% ( * ( +*$-% * (/), () *' % ), ( /( ( *-(/ %',*#) ($- * (').

+. P'* ()),* % ( ), (): T ()( %'( *' )-(+,% ( ,', > ,) *)( (+ -(*- ( * %--'*%+ * (,' * *' ($- * $( , (*'>% ,6% ,* . T ,) %--( ) $*) , ( +%)( * # );, (/ % / )($,);, (/ *';('). G% ( ,', > ,) #, ( #)( # % / +* ( ,( $( */ %

( , , ,% ) %>( * ( *'>% ,6% ,* ( %'>( #$ (' * )#+-(*- ( $% ( '( #,'(/ ( *'>% ,6% ,*

STEP $: DE2ELOP AN EFFECTI2E RECRUITMENTSTRATEG= E2ALUATION OF SOURCES OF RECRUITMENT

Ti)e3('+se *'t': T ( ) * ( ,$( %> ( (( ( /% () *

'( #,), ,* *' $% -* (' )#-- '*$ % /(-%' $( * ( %+ #% /% ( * < , > ( %+% +,() , % /(-%' $( . F*' (=%$- ( % +*$-% ) -%)

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(=-(',( +( $% , /,+% ( % ( % ('%>( #$ (' * /% ) '*$%-- ,+% ,* * , (' ,( ,) 10 '*$ , (' ,( * *@(' ,) 7 '*$ *@(' *%++(- % +( ,) 10 % / '*$ %++(- % +( * '(-*' *' *'; ,) 15. T ('( *'(, ( +*$-% ) %' ) ( '(+'#, $( % / )( (+ ,* -'*+()) * , *# /'( #,'( 42 /% ) ( *'( ( ( ($- * (( 8*, ) , ) '% ;). A'$(/ , ,), *'$% ,* ( ( > * ( ,$( ((/(/ *' % (' % , ( )*#'+() * '(+'#, $( +% ( %)+(' %, (/ ( *'( -, , > *-() * % -%' ,+# %')*#'+( % $(( ) ( '(+'#, $( * 8(+ , () * ( +*$-% .

=ie(* r'tios: T ()( '% ,*) , /,+% ( ( #$ (' * (%/)K +* %+ ) ((/(/* >( ('% ( % >, ( #$ (' * ,'() % % -*, % ,$(. F*' (=%$- ( , %

+*$-% ((/) 10 $% %>($( '%, (() , ( (= ),= $* ) , %) *$* , *' -%) ,( / '% ,*) , *'/(' * < / *# ( #$ (' * +% /,/% () *

( +* %+ (/ *' ,) -#'-*)(. O ( %),) * -%) (=-(',( +( * +* , #(( )%$( (=%$- ( ( +*$-% < /) % * ,'( 10 '%, (() , %) *

(= ( / 20 *@('). I ( , (' ,( * *@(' '% ,* ,) 3:2 ( 30 , (' ,( )$#) ( +* /#+ (/. I ( , , (() * , (' ,( '% ,* ,) 4:3 ( %) $%%) 40 +% /,/% () $#) ( , , (/. L%) , +* %+ ) *' (%/) ((/(/ *,/( , )#, % ( '%, (() * , , ( %'( , 5:1 '% ,* ( 200 +* %+ ) %'($%/(.

S%r!e"s 'n* st%*ies : S#' ( ) $% % )* ( +* /#+ (/ * < / *# ()#, % , , * % -%' ,+# %' )*#'+( *' +(' %, -*), ,* ). F*' (=%$- ( %)-*, (/ *# -'( ,*#) ($- * (( '( (''% %) ($('>(/ %) % -*-# %' %* ,', > -(*- ( , ( I *'$% ,* T(+ * *> , /#) ' , '(+( ,$() ,I /,%. C*''( % ,* ) #/,() +*# / % )* ( +%'',(/ *# * < / *# (

'( % ,* ) ,- ( (( /,@('( )*#'+() * '(+'#, $( % / %+ *') * )#++()) * ( 8* . I %//, ,* * ()( /% % * ($- * (( #' * ('>',( % +() % / /,)+,- , %' %+ ,* *# / % )* '* ,> * ( '( % , () '( > ) * % -%' ,+# %' )*#'+( * '(+'#, $( *' /,@('( *'>% ,6% ,* %-*), ,* ). B( *'( < % ,/( , , > ( )*#'+() * '(+'#, $( ( #$%'()*#'+( $% %>(') $#) % )* **; , * ( +*) *' ,', > % +% /,/% (. T (+*) -(' ,'( +% ( *# / *# /, ,/, > ( '(+'#, $( +*) (

#$ (' * +% /,/% () ,'(/.

SELECTION

Intro*% tion

T ( ),6( * ( % *#' $%';( ( ,$%>( * ( +*$-% ( - %+(* -*) , > ( % #'( * 8* ( +*$-( )% ,* -%+;%>( % / % *) * * (' %+ *') , Q#( +( ( $% (' * %)-,'% ) %'( ,;( * '()-* / * ('(+'#, , > (@*' ) * ( +*$-% . T '*#> ( -'*+()) * '(+'#, $( (+*$-% ',() * *+% ( -'*)-(+ , ( ($- * (() % / ( +*#'%>() ($ *%-- *' %+% +,() % %',*#) ( ( ). R(+'#, , > #) -'* ,/() % -** *

%-- ,+% ) *' )( (+ ,* .De nition

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T* )( (+ $(% ) * + **)(. S( (+ ,* ,) ( -'*+()) * -,+;, >, /, ,/#% ) * % ( '( ( % #% ,*%( +*$-% * %, ) % / %))())() , *'$% ,* % *# ( %-- ,+% ) ,

('$) * %>( #% ,

)#++()), ( ) %>() * )( (+ ,* -'*+()). H* ( % ($- * (( ,) $% + (/* % 8* ,) (' ,$-*' % (+%#)( , ,) /,'(+ %@(+ ) ( %$*# % /#% , * ($- * (( ) *';. A $,)$% + , ,) '(>%'/ +% +*) %

*'>% ,)% ,* % >'(% /(% * $* ( ,$( % / '*# ( ()-(+,% , ('$)* '%, , > % / *-('% , > +*) ). I +*#')( * ,$( ( ($- * (( $% < /

( 8* /,) %) ( # % / (% ( , '#) '% ,* . H( $% ( ( +,'+# % ((>% , ( , *'$% ,* % *# ( +*$-% +%#), > , +% +# % ( %'$ * (

+*$-% , ( * > '# . E@(+ , ( ( (+ ,* ('( *'( /($% /) +* ) %$* , *', > * ( < ( (( -(*- ( ( 8* .

The Pro ess

S( (+ ,* ,) #)#% % )(',() * #'/ () *' ) (-). E%+ * ( $#) ()#++()) # + (%'(/ ( *'( ( %-- ,+% -'*+((/) * ( (= * (. T (

,$( % / ($- %),) - %+( * (%+ ) (- , /(< , ( %' '*$ * (*'>% ,)% ,* * % * (' % / , /((/ '*$ 8* * 8* , , ( )%$(

*'>% ,)% ,* . T ( )( #( +( * ) (-) $% % )* %' '*$ 8* * 8* % /*'>% ,)% ,* * *'>% ,)% ,* . F*' (=%$- ( )*$( *'>% ,)% ,* ) $% >, ($*'( ,$-*' % +( * () , > , ( * (') >, ( $*'( ($- %),) * , (' ,( )% / '( ('( +( + (+;). S,$, %' % ), > ( ',( )( (+ ,* , (' ,( $,> (( *#> *' %-- ,+% ) *' * (' ( ( -*), ,* ) , ( %-- ,+% ) *'$% %>(',% 8* ) $,> ( , (' ,( (/ % #$ (' * -(*- (.

STEPS IN SELECTION PROCESS

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1. Re e+tion

A +*$-% ,); * (-(*- ( , ($- * ).I *'/(' * % '%+-(*- ( ,

% ( ) );, ) % /(=-(',( +( %+*$-% %) *+'(% ( %

% *#'% (,$-'()),* * (

%-- ,+% ) ',> '*$ ( ) %>( * '(+(- ,* . W *( (' $(( ) ( %-- ,+%, , ,% ) *# / ( %+ # % / % ( * (= ( / ( - , % ',( / % /+*#' (*#) % . E$- * $( -*)), , , ,() $#) ( -'()( (/ * () % /+ (%' . I * 8* ) %'( % %, % ( % % -*, * ,$( ( %-- ,+% $% (%);(/ * +% %+; ( -(')* ( /(-%' $( % (' )*$( ,$(.

$. S reenin/ Inter!ie,

A -'( ,$, %' , (' ,( ,) >( ('% - % (/ %'>( *'>% ,)% ,* )* +# ( +*) * )( (+ ,* % * , > * ( ,>, ( +% /,/% () * >*

'*#> ( #' (' ) %>() , )( (+ ,* . A 8# ,*' (=(+# , ( '*$ (P(')* ( D(-%' $( $% ( ,+, '()-* )() '*$ ( %-- ,+% ) *,$-*' % , ($) /( ('$, , > ( )#, % , , * % %-- ,+% *' % 8* )#+%) %>( (/#+% ,* (=-(',( +( -% (=-(+ % ,* ) %- , #/( *+% ,*+ *,+( ( +. ,) +*#' () , (' ,( %) , ,) * ( +% (/ ( -) (/(-%' $( )+'(( *# * ,*#) $,)< ). I ( /(-%' $( < /) (+% /,/% ( )#, % ( % -'()+', (/ %-- ,+% ,* *'$ ,) >, ( * ( %-- ,+% )

* < % / )# $, .

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&.A++(i 'tion 8('n<

A-- ,+% ,* % ; *' *'$ ,) * ( * ( $*) +*$$* $( */) #)(/* +* (+ , *'$% ,* * ( %',*#) %)-(+ ) * ( %-- ,+% ) %+%/($,+

)*+,% /($*>'%- ,+ *'; '( % (/ %+;>'*# / % / '( ('( +(). I ,) % ',( ,) *' ) (( * ($- * (( ) %+;>'*# /.

Use4%(ness o4 A++(i 'tion 8('n< or For)

A-- ,+% ,* % ; ,) ,> #)( # )( (+ ,* ** , % % , )(' ()'(( ,$-*' % -#'-*)():

1. I , '*/#+() ( +% /,/% ( * ( +*$-% , % *'$% % .2. I ( -) ( +*$-% * % ( % +'*)) +*$-%',)* * ( %-- ,+% )

( +*$-% +% )+'(( % / '(8(+ +% /,/% () , ( %, * $((( ( ,>, , , +', (',% % ,) ) %>( , )( .

3. I +% )(' ( %) % %),) * , , ,% ( % /,% *>#( , ( , (' ,( .

.Se(e tion Testin/

S( (+ ,* () ) *' ( ($- * $( () ) %'( +* /#+ (/ * %))()), ( ,>( +( % , , ,() % / -(')* % , '%, .

A () ,) % ) % /%'/,6(/ * 8(+ , ( $(%)#'( * % -(')* ) ( % ,*#'-(' *'$% +( *' % , #/(. I ,) ) % /%'/,)(/ (+%#)( ( % ( () ) ,)

+%'',(/ *# ( ( ,'* $( , ,+ ( () ,) %/$, ,) ('(/ % / ( %( , /, ,/#% )+*'() %'( +% +# % (/ %'( # , *'$ %-- ,(/. I ,) * 8(+ , (

, % , ',() * $(%)#'( , /, ,/#% /,@('( +() , % )+,( ,, , >(' , ( '**$ *' , /, ,/#% ,%) % / , ('-'( % ,* . S*$( * ($ %'(

1. Inte((i/en e Tests: T ()( %'( $( % % , , () ). T ( $(%)#'( (, +#$ ( ) (%' , > % , , % / ( % , , * # /(') % / , ) '#+ ,* )% / $%;( 8#/>($( ). T ( %),+ * 8(+ , ( * )#+ () ,) * -,+; #-($- * (() * %'( % (' % / #,+; % (%' , > , >) )* % ( +%

( *@('(/ %/( #% ( '%, , > * ,$-'* ( (,' );, ) *' ( ( (< *

( *'>% ,6% ,* .2. A+tit%*e Test: A- , #/( () $(%)#'( % , /, ,/#% ) -* ( ,% * (%'+(' %, );, ) + (',+% $(+ % ,+% $% ($% ,+% ( +. T ()( () ), /,+% ( ( (' *' * % , /, ,/#% %) ( +%-% , , ,() * (%' %>, ( 8* #,+; % / (?+,( . I *'/(' * '(+'#, (?+,( *?+( ) %@%- , #/( () ) %'( (+())%'

3. Person'(it" Test: T ( /(< , ,* * -(')* % , $( */) * $(%)#', >-(')* % , %+ *') % / ( '( % ,* ) ,- ( (( -(')* % , %+ *')% / %+ #% 8* +', (',% %) (( ( )# 8(+ * $#+ /,)+#)),* .R()(%'+ (') % ( % )* #() ,* (/ ( (' %-- ,+% ) % ) (' % (, ($) '# # *' ( (' ( ' * '()-* / , % )*+,% /(),'% ($% ('. R(>%'/ ()) * ()( * 8(+ ,* ) $% -(*- ( ) , +* ),/('-(')* % , %) % ,$-*' % +*$-* ( * 8* )#++()).

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4. Si)%('tion Tests: S,$# % ,* (=('+,)( ,) % () ) ,+ /#- ,+% ( $%* ( %+ , , ,() % / -'* ($) % ($- * (( %+() , ( % *';.

5. Gr'+ho(o/" Test: G'%- * *> , * () #), > % '%, (/ ( % #% *' *(=%$, ( ( , () **-) **;) ) *;() +#' () % / Q*#',) () , %-(')* ) % / ', , > * %))()) ( -(')* ) -(')* % , % / ($* ,* %$%;( #-.

. Po("/r'+h >Lie3Dete tor# tests: ( -* >'%- '(+*'/) - ),+%+ % >() , ( */ %) ( () ) )# 8(+ % ) (') % )(',() * #() ,* ).I '(+*'/) Q#+ #% ,* ) , '()-,'% ,* **/ -'())#'( % / -(')-,'% ,* *% $* , > '* * >'%- -%-('. T ( -* >'%- *-('% *' *'$) %

8#/>($( %) * ( (' ( )# 8(+ ) '()-* )( %) '# # *'/(+(- , ( (=%$, , > ( ,* *>,+% $* ($( ) '(+*'/(/ * (-%-('.

TEST AS SELECTION TOOL:

T() ) %'( #)( # )( (+ ,* /( ,+() , % ( # +* (' #% , , , ( ,>( +(. L,;( ,)( % -(')* * ,) % ( * % ) (' %( 10 #() ,* ) +*''(+ +% * ( +% (/ ,+( %) , ( ,>( %) ( * (* %) % ( * % ) (' * 5.

SELECTION INTER2IE9 : I (' ,( ,) ( *'% (=%$, % ,* * +% /,/% ()

*' ($- * $( . T ,) ,) ( $*) ())( ,% ) (- , ( )( (+ ,* -'*+()). I,) ) (- ( , (' ,( (' $% + () ( , *'$% ,* * %, (/ % *# (+% /,/% () '*#> %',*#) $(% ) * ( 8* '( #,'($( ) % / * (, *'$% ,* * %, (/ '*#> ,) * * )(' % ,* ) /#', > ( , (' ,( .I (' ,( >, () ( '(+'#, (' % *--*' # ,

→ T* ),6( #- ( +% /,/% ( -(')* %→ T* %); #() ,* % %'( * +* ('(/ , ( () )→ T* $%;( 8#/>$( ) * +% /,/% () ( #),%)$ % / , ( ,>( +(→ T* %))()) )# 8(+ , ( %)-(+ ) * ( +% /,/% ( %+,% (=-'()),* )

%--(%'% +( (' *#) ()) % / )* *'

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→ T* >, ( %+ ) * ( +% /,/% () '(>%'/, > ( +*$-% , ) -* ,+,()( +. % / -'*$* ( >**/ , * %'/) ( +*$-% .

T"+es o4 inter!ie,s:

S( ('% -() * , (' ,( ) %'( +*$$* #)(/ /(-( /, > * ( % #'(% / ,$-*' % +( * ( -*), ,* * ( < (/ , , % *'>% ,6% ,* .

I % non *ire ti!e inter!ie, ( '(+'#, (' %);) #() ,* ) %) ( +*$(* $, /. T ('( ,) * )-(+, #() ,* ) '(>%'/, > ,) (+ ,+% +*$-( ( +( -(')* % ,

'%, ) % , #/() $* , % ,* ( +.I % str% t%re* or sit%'tion'( inter!ie, ('( %'( (/ * +'(% ( % /,?+# ( ,'* $( ('(( %-- ,+% ) +* *' ($ %''%)), >

#() ,* ).

Ste+s in inter!ie, +ro ess:

I (' ,( ,) % %' . I /($% /) % -*), , ( '%$( * $, / * -%' * (, (' ,( ('). I (' ,( (') $#) ( '(% (/ -'*-(' )* %) * (% ( % >**/,$-'()),* % *# ( +*$-% , (,' $, /). HR (=-(' ) % ( ,/( , ( * 8(+ , ( * ( , (' ,(• R(+(, , > ( +% /,/% () %-- ,+% ,* % / '()#$(• ((-, > () ) )+*'( '(%/ % * > , , (' ,( %))())$( *'$)• S( (+ , > ( , (' ,( $( */ * ( * * (/• C **), > ( -% ( * (=-(' ) * *# / , (' ,( ( +% /,/% ()

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• I/( , , > -'*-(' '**$ *' ( ,'* $(

1.RECEPTION: T ( +% /,/% ( ) *# / ( -'*-(' '(+(, (/ % / (/ , *

( , (' ,( '**$. S %' ( , (' ,( * ,$(.

$.INFORMATION E?CHANGE:

• S % ( ( -#'-*)( * ( , (' ,( * ( #% ,( ) ( *#>'((/*$ * (=-'()) ,$)( .

• F*+#) * ( %-- ,+% ) (/#+% ,* '%, , > *'; (=-(',( +( ( +.F, / # (=- %, (/ >%-) , %-- ,+% ) -%) *'; *' +* (>( '(+*'/ % /

( ,+, %+ ) % %'( * $( ,* (/ , ( '()#$(.

&.E2ALUATION: E % #% ,* ,) /* ( * %),) * % ) (') % / 8#) ,, ( ( %-- ,+% , ( , (' ,( .

. PH=SICAL AND MEDICAL E?AMINATION: A (' ( )( (+ ,*/(+,),* % / ( *'( ( 8* *@(' ,) $%/( ( +% /,/% ( ,) '( #,'(/ *# /('>* % - ),+% < ()) () . A 8* *@(' ,) * ( +* , >( #-* (+% /,/% ( (, > /(+ %'(/ < % (' ( - ),+% (=%$, % ,* .

.REFERENCE CHEC@S : O +( ( , (' ,( % / $(/,+% (=%$, % ,* * ( +% /,/% ( ,) * (' ( -(')* ( /(-%' $( , ( >%>( , + (+;, >'( ('( +(). C% /,/% () %'( '( #,'(/ * >, ( ( %$() * 2 *' 3 '( ('( +(), (,' %-- ,+% ,* *'$). T ()( '( ('( +() $% ( '*$ ( , /, ,/#% )

* %'( %$, ,%' , ( +% /,/% ( ) %+%/($,+ %+ ,( ($( ) *' '*$ (%-- ,+% ) -'( ,*#) ($- * (' * ,) ( (')(/ , ( %-- ,+% ) 8*-(' *'$% +( % / )*$( ,$() '*$ ( +* *';(').

HIRING DECISION:

T ( , ( $% %>(' %) * $%;( ( < % /(+,),* * ( (' * )( (+*' '(8(+ % +% /,/% ( % (' )* ,+, , > ( '( #,'(/ , *'$% ,* '*#>/,@('( (+ , #() /,)+#))(/ (%' ,('. T ( , ( $% %>(' %) * %;(%/( #% ( +%'( , %;, > ( < % /(+,),* (+%#)( * (+* *$,+

( % ,*'% % / )*+,% ,$- ,+% ,* ) * ( )( (+ ,* /(+,),* ). A +%'( ())/(+,),* * '(8(+ , > % +% /,/% ( *# / ,$-%,' ( $*'% ( * ( -(*- (% / ( )#)-(+ ( )( (+ ,* -'*+(/#'( % / ( (' %),) * )( (+ ,*, % -%' ,+# %' *'>% ,6% ,* .

A '#( # /(') % /, > ( (( , ( $% %>(') % / -(')* ($% %>(') ) *# / ( () % ,) (/ )* %) * %+, , % ( >**/ )( (+ ,*/(+,),* ). A (' %;, > ( < % /(+,),* ( *'>% ,6% ,* %) * , ,$% (

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,) /(+,),* * ( )#++()) # %) ( %) # )#++()) # +% /,/% (). T (*'>% ,6% ,* )( /) ( %--*, $( *'/(' * ( )#++()) # +% /,/% ()(, (' ,$$(/,% ( *' % (' )*$( ,$( /(-( /, > #-* , ) ,$( )+ (/# (.

Inter!ie,in/ Mist' ( (@(+ , ( ()) * *#' '(+'#, $( ) '% (>)#+ %) ( -( * )*#'+() #)(/ *' '(+'#, , > +% ( % #)( # %+ , , .F*' , ) % +( % +*) ( (< % % ),) +% ( /* ( , ('$) * ( #$ ('* %-- ,+% ) '( (''(/ , (' ,( (/ )( (+ (/ % / ,'(/. C*$-%', > ((@(+ , ( ()) * %-- ,+% ) ,'(/ '*$ %',*#) )*#'+() , ('$) * 8*-(' *'$% +( % / % )( ((,)$ ,) % )* ( - # . O ( +*# / % )* (=%$, ( ('( ( ,* '% () * *';(') * ('( ,'(/ '*$ /,@('( )*#'+().

ILLUSTRATIONS:1. RECRUITMENT AND SELECTION PROCESS IN

8HEL:

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1.MAN PO9ER RECRUITMENT

• A) % / ( ( ((/ %',)() ( M% -* (' R( #,'($( F*'$ ,) /#% < (/

( HODKG'*#- M% %>(' * ( +* +(' (/ /(-%' $( % / *' %'/(/ *

( HRD D(-%' $( .

• T ( HRD D(-%' $( , , ,% () %+ , , * ( '(+'#, $( * +( (M% -* (' R( #,'($( *'$ ,) %--'* (/ MD.

• A M% -* (' R( #,'($( F*'$) %'( $%, %, (/ ( HRD D(-%' $( .

$.IDENTIF=ING SOURCES OF RECRUITMENT

O ( %),) * M% -* (' R( #,'($( F*'$ % '(+'#, $( )*#'+( ,) ,/( , '%, , > % / )( (+ ,*

* $(( ( )-(+,*, > *# ),/( * % '%+ ( +% /,/% (). T ( * +% (>*',() *

, (' % )*#'+() , + #/, > % '( ,( * ( -'()( ($- * (() % / *$, % ,*

* ( +% /,/% () ($- * (().

21

* A % ),) F*'$

* S-(+,


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T ( COMPAN )#>>() ) % ( (@(+ , ( # , ,6% ,* * , (' % )*#'+()

(+()), % () % # /(') % /, > * (,' );, ) % / , *'$% ,* '(>%'/, >

'( % ,* ) ,-) * 8* ). T ,) , -'* ,/( -*)), , , ,() *' *',6* % % / (' ,+%

'% ) (') , , ( ( ('-',)( ( ,$, % , > ),$# % (*#) % ($- ) * % *@

($- * (() , * ( /(-%' $( % / '(+'#, $( * ($- * (() , ),$, %'

#% , 8* % % ),) -'*>'%$$() +*$ , , > *>( (' ),$, %' 8* ) /($% /, >

),$, %' ($- * (( + %'%+ (',) ,+). A>%, ($- * (( +% ( '( #() (/ * )#>>()

-'*$,), > +% /,/% (). S*$( ,$() , % +*$-% ( ($- * (() %'( >, ( -',6()*' '(+*$$( /, > % +% /,/% ( * %) (( '(+'#, (/. T ( #)( # ()) * ,)

) ) ($ , ( *'$ * * % % / , ) ,/( -'%+ ,+( , %) (( -*, (/ % ,

>, () ',)( * + , #() -*), > /,?+# * $% %>($( .

E?TERNA L SOURCE S OF RECRUITMENT:

A (= (' % )*#'+( * R(+'#, $( ,) +* ),/('(/ '*$ ( +*$ , % ,* * (* * , > *- ,* ):

E/#+% ,* % % / (+ ,+% , ) , # () % )* *'$ % (@(+ , ( )*#'+( *

$% -* (' )#-- . T ('( ,) % , +'(%), > ($- %),) * '(+'#, , > ) #/( ) '*$

/,@('( $% %>($( , ) , # () % / # , ('), ,() +*$$('+( % / $% %>($(

/(-%' $( ) '(+'#, (') *' -*), ,* ) , )% () %++*# , > < % +( -(')* (

% / -'*/#+ ,* . T ()( ) #/( ) %'( '(+'#, (/ %) $% %>($( '%, (() % / (

- %+(/ , )-(+,% +*$-% '%, , > -'*>'%$$(). T ( %'( * '(+'#, (/ *'-%' ,+# %' -*), ,* ) # *' /( ( *-$( %) # #'( )#-(' ,)*') % / (=(+# , (.

I /((/ ,) )*#'+( -'* ,/() % +* ) % Q* * ( -(')* ( ,

(%/(') ,- -(')* % , ,(). !*+% ,* % )+ ** ) % / , /#) ',% '%, , > , ) , # ()

-'* ,/() )-(+,% ,6(/ ($- * (() %--'( ,+() % / '%, (() *' )($,);, (/ % /

);, (/ 8* ). P(')* ) '%, (/ , ()( )+ ** ) % / , ) , # () +% ( - %+(/ *

*-('% , ( % / ),$, %' 8* ) , % $, ,$#$ * , - % '%, , >. H* ( ('

'(+'#, $( * ()( +% /,/% () $#) ( %)(/ * '(% ,) ,+ % / /,@('( ,%

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) % /%'/) () % ,) (/ '*#> '()(%'+ '(/#+, > #' * (' % / ( % +, >

-'*/#+ , , .

T ( ( ('-',)( /(-( /) * )*$( (= ( #-* +%)#% % *#' *' "applicant

at the gate" % / $%, %-- ,+% ). T ( +% /,/% () $% %--(%' -(')* % % (+*$-% ) ($- * $( *?+( *' )( / (,' %-- ,+% ,* ) *' -*)), ( %+% +,().

A++*'/, > * +*$-% ( #% , % / #% , * )#+ +% /,/% () /(-( / * (

,$%>( * ( +*$-% , +*$$# , .

Trade unions %'( - % , > % , +'(%), > ,$-*' % '* ( , % *#' )#-- .

I )( ('% '%/() ( )#-- );, (/ % *#' , )#?+,( #$ ('). T ( % )*

/( ('$, ( ( *'/(' , ,+ ($- * (() %'( * ( '(+'#, (/ , ( *'>% ,6% ,* .

I , /#) ',() ('( ( /* * %;( %+ , ( -%' , '(+'#, $( ( $%;( , %

-*, ( ($- * (() %,/ *@ %'( >, ( -'( ('( +( , '(+'#, $( .

AD2ERTISEMENT

• A '(+'#, $( %/ (' ,)($( ) %'( - %+(/ +( '% ( HRD D(-%' $( .

• T ( %/ (' ,)($( ,) /'% (/ HRD D(-%' $( , +* )# % ,* , (

+* +(' (/ D(-%' $( .

• A '( % (/ /*+#$( ) * A/ (' ,)($( ) '( (%)(/ %'( $%, %, (/ , (

A/ (' ,)($( < (.

I %//, ,* * ( % * ( )*#'+() )( ('% *'>% ,6% ,* ) /( ( *- )*#'+() '*#>

* # %' *'>% ,6% ,* ) )#+ %) + # ) % '%+ ) ($- * (() * +*$-( , *') **;, >

*' % + % >( *' >**/ -'*)-(+ #) *' ($- * $( # , ,6( *$( * /(' *';(')

% / - ),+% % /,+%--(/ *' )-(+,


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T ( ) *' ,) (/ +% /,/% () %'( +* %+ (/ *' , (' ,( '*#> % , (' ,( +%

( ('K ( (- * ( +% K( $%, *' '*#> ( +* )# % ).

C.INTER2IE9 SCHEDULE

I (' ,( )+ (/# ( ,) -'(-%'(/ % / )( * ( +* +(' (/ D(-%' $( ) HOD

I (' ,( -% ( % / % +*- ,) ;(- *' HRD D(-%' $( '(+*'/).

D.PERSONAL DATA FORM

A +% /,/% ( %--(%', > *' % , (' ,( , ( +*$-% ,) '( #,'(/ * < ,

,)K (' -%' ,+# %') , ( -'()+', (/ P(')* % D% % F*'$

E.CONDUCTING INTER2IE9S

I (' ,( ) %'( +* /#+ (/ % -% ( ,+ , + #/() % ) %@ $($ (' '*$ (

+* +(' (/ /(-%' $( % / $% , + #/( % '(-'()( % , (.

F.INTER2IE9 ASSESSMENT

I (' ,( %))())$( F*'$% ,) < (/ #- ( , (' ,( -% ( ,$$(/,% ( % ('

( , (' ,( % / % ( '( ( % -%-(') %'( *' %'/(/ * ( HRD D(-%' $(

% ( (%' ,() .

G.SALAR= FI?ATION

S %@ +*$-%',)* ) % ($( % / )% %' -'*-*)% *'$% ) %'( #)(/ *' ,)

-#'-*)(.

H.OFFER AND APPOINTMENT LETTER

A +% /,/% ( )( (+ (/ *' %--*, $( ,) ,))#(/ % *@(' ( (' $( ,* , > (

(=-(+ (/ /% ( * 8*, , >.

• E= ( ),* * ,$( * 8*, /# ,() ,) >'% (/ * ( +% /,/% ( -#'( %

M% %>($( /,)+'( ,* .

• A D( %, (/ A--*, $( ( (' ,) ,))#(/ % (' ( , /, ,/#% ) 8*, ) % / < ) (

8*, , > '(-*' .

• T ( *@(' % / %--*, $( ( (') %'( ),> (/ * % ( 8*, (').

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$. RECRUITMENT SELECTION PROCEDURE AT INDIANRAIL9A=S

T ( )( (+ ,* % / '(+'#, $( -'*+()) * '%, % ) ,) /* ( R%, % R(+'#, $( B*%'/RRB .

I % ('( %'( 19 , ( (( RRB) ,+ +% (' * ( '()-(+ , ( 6* % ) %? >'( #,'($( ). B%)(/ * ( I /( ) '(+(, (/ E$- * $( N* ,


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*',>, % /*+#$( ) %++*'/, > * $(', % %, % , , * %+% +,() % / '()(' % ,*'# ().

2. T ('( ) % ( (>% , ( $%';, > , ', ( K* , ( (=%$, % ,* ) % / $%';) ) %( /(/#+ (/ *' (%+ '* > % ) (' AT 1K3 * ( % * (/ $%';) *' (%+#() ,* .

3. T ( ) % #) *' ( ', ( K* , ( (=%$, % ,* , ( >( ('% , +* *'$,, ( (/#+% ,* % ) % /%'/) % / K*' (+ ,+% #% ,( G( ('% E > ,) KG( ('%H, /, G( ('% A', $( ,+ A % ,+% % / #% , % , ( S;, ) % / *)( )# 8(+ )+* ('(/ %) -%' * $, ,$#$ (/#+% ,* % K (+ ,+% #% ,#% ,.( E > ,) % / H, /,. T ( /#'% ,* * (

(=%$, % ,* , ( 90 * 120 $, # () , %--'*=,$% ( 100 * 150 #() ,* ).4. T ( R%, % R(+'#, $( B*%'/ % , ) /,)+'( ,* $% * / %//, ,* % ', (

() ) % /K*' , (' ,( K);, () , +* ),/('(/ (+())%' *' % *' *' % ,$, (/#$ (' * +% /,/% () %) $% ( /(($(/ < R%, % R(+'#, $( B*%'/.

5. T ( /% ( ,$( % / ( #( * ( ', ( K* , ( (=%$, % ,* % / A- , #/(KS;, T() KI (' ,( , ( , (+% /,/% () , /#( +*#')(. T ()( , % )* ( -# ,) (/ , ( E$- * $( N( )% / , /,+% (/ , ( ( ), ( * RRB. R( #() *' -*) -* ($( * ((=%$, % ,* K);, () K, (' ,( % / + % >( * +( ('K ( #( , * (

( (' %, (/ # /(' % +,'+#$) % +(.

. S %>() * (=%$, % ,* %'( >, ( %>%, ) (%+ -*) . B%)(/ * ( -(' *'$% +(* +% /,/% () , ( (=%$, % ,* ( +% /,/% () ( #% * ( #$ (' *

%+% +,() , ( +% (/ *' /*+#$( (', (,' *',>, % +(' , /*+#$( ) %'( * ( -'*/#+(/ , *',>, % :

26


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V A %+%/($,+ +(' ,( +(' ,


28/47

&. UNI2ERSIT= OF 9ESTERN AUSTRALIA

T ( U , ('), %,$) * '(+'#, % / % '%+ ,> #% , ) %@. S( ('% + % ( >(),$-%+ * ( U , ('), ) +%-%+, * '(+'#, % / )( (+ ) %@ , ( '( #,'(/+%-% , , ,(). T ()( + % ( >() , + #/( % /,$, ,) , > % *#' $%';( , +'(%), >+*$-( , ,* %$* > ($- * (') *' ) %@ % / ( + % >, > /($*>'%- ,+) * (

*';, > -*-# % ,* . I '()-* )( * ()( + % ( >() ( U , ('), ((/) %+*$-'( ( ), ( % / ',>*'*#) ( ),$- ,'(($( , + #/() >( ('% (+ ,+% -'* ()),* % % / )*$('()(%'+ ) %@. T ( -* ,+ ,) )#--*' (/ % )( (+ ,* % / %--*, $( >#,/(

,+ $%-) ( )( (+ ,* -'*+())() % / (+ , #() * ( #)(/ ( )( (+ ,*+*$$, ((.

T ( ) '% (>,+ ) %? > * 8(+ , ( * ( U , ('), ) O-('% ,* % P',*', ,() P %,) * '(+'#, /( ( *- % / '( %, hi/h B%'(it" st' )#--*' , > /( ( *-$(* (,' # -* ( ,% , , % * ( ) %@ * ( U , ('), - , *)*- . T (S( (+ ,* -* ,+ )#--*' ) ,) >*% .

T ( '(+'#, $( % / )( (+ ,* * ) %@ * < %+% -*), ,* ) ,) ('()-* ), , , * , /, ,/#% *'; %'(%) % / %-- ,() % '%$( *'; +*$$* *

( * ( U , ('), .

T ( U , ('), #)() ' )erit b'se* s"ste) * *- ,$,)( ( )(%'+ % /)( (+ ,* *' ( $*) )#, % ( %-- ,+% * () $(( ) ( '( #,'($( ) *% -*), ,* .

M% %>(') % / )#-(' ,)*') ,() *

%'>( -* ( ,% %-- ,+% ) % / %/ (' ,)( ( %+% + .

T ( U , ('), ) S( (+ ,* -* ,+ * * >(' '( #,'() %-- ,+% ) * )-(+, ( S % ($( * C*


29/47

N((/ * S(%'+ % / A/ (' ,)(

T* ( )#'( % ( $*) )#, % ( -(')* *' % %+% -*), ,* +% ( )( (+ (/( P'(-%', > * R(+'#, % / A '%+ S %@ -* ,+ -'* ,/() $% %>(') % /

)#-(' ,)*') , % '%$( *'; * %-- +*$-( , , ( % / ,/( '% >, > )(%'+-'*+())(). T ( A/ (' ,), > -* ,+ + %', ,) * (,$- ($( (/.

P (%)( +* )# ( * * , > Q* + %' * S %@ S( (+ ,* P'*+(/#'():

Se(e tion 'n* A++oint)ent G%i*e 4or Ch'irs o4 Se(e tion Co))ittees

4or 'n A '*e)i St' 2' 'n "I ,) % '( #,'($( *' ( C %,' * % ( % ( /(/ '(+'#, $( % / )( (+ ,*

29


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'%, , > % / , ,) (=-(+ (/ % $($ (') , % ( % ( /(/.

T ( )( (+ ,* % / '(+'#, $( -'*+()) ,) % +', ,+% %+ *' , ( )#', > (U , ('), %) ( ',> ) %@. H* ( ( $% %>( ,) -'*+()) % )* ( % +()

( U , ('), ) +'(/, , , % / # /(' , () *#' +*$$, $( * , (>',

%++*# % , , % / '% )-%'( + , *#' /(+,),* $%;, > -'*+())(). B%)(/ *( %))())$( % / '(+*$$( /% ,* ) $%/( )( (+ ,* +*$$, (( (

U , ('), , $%;( % *@(' * ($- * $( . T ,) ,) % ),> , % / * (' '()*#'+() * %, /, ,/#% . S*# / #), ()) -'%+ ,+( '( #,'() ( )( (+ ,* -'*+()) * -'* ,/( %+ (%' %),) *' ( (', > , * )#+ % +*$$, $( % / ,) /*+#$( (/ )#+ %'(+'#, $( /(+,),* ) %'( +%-% ( * '( ,( .

@e" Prin i+(es

• T ( '(+'#, $( /( ( *-$( % / '( ( ,* * ,> #% , ) %@ ,) (U , ('), ) -',$( * 8(+ , (. I %) + *)( % $(', %)(/ )( (+ ,*) ) ($ * *- ,$,)( ( -* ( ,% *' )( (+ , > ( () -(')* . T ,)$( */ #)() % +*$ , % ,* * ', ( %-- ,+% ,* ( % ,*#'% %)(/, (' ,( #() ,* ) () , >K-'()( % ,* ) % / '( ('(( '(-*' ) */( ('$, ( '( % , ( $(', %>%, ) /(< (/ )( (+ ,* +', (',%. T ,) -'*+())

%) (( () % ,) (/ * ( )#'( ( () -*)), ( + *,+( % / % ('( ,)* /,)+',$, % ,* * >'*# /) # '( % (/ * ( '( #,'($( ) * (

-*), ,* .• T ( -'('( #,), () % / )( (+ ,* +', (',% *' (%+ -*), ,* )#-- (

$(% ) ,+ % )( (+ ,* +*$$, (( +% %))()) ( '( % , ( $(', *%-- ,+% ) * ( )#'( (,' %))())$( ,) $%/( * ( )%$( %),) *' %

%-- ,+% ).THE SELECTION PROCESS

S( , > #- % S( (+ ,* C*$$, ((

T ( S( (+ ,* C*$$, (( ) *# / +*$-',)(:

• D(% * ( F%+# %) + %,' *' L( ( ) C & D $% ( /( (>% (/ * H(%/* S+ ** *' *$, (( *' L( ( ) A & B % / R()(%'+ A+%/($,+ -*), ,* )

• * * (' $($ (') * ( S+ **

• ( H(%/ * S+ ** *' *$, ((• * ( $($ (' '*$ *# ),/( ( S+ ** % $($ (' * %+%/($,+ ) %@ %

( #, % ( *' ,> (' ( ( '*$ % * (' S+ **

A (%) * ( ($% ( % / * ( $% ( $#) ( * ( +*$$, (( * -'* ,/( >( /('% % +(.

T ( ,))#( * /, ('), ) *# / % )* ( +* ),/('(/ , () % ,) , > ( +*$$, ((.

I ( %--*, $( ,) * % + , ,+% *' -%'% + , ,+% /(-%' $( , % (%+ , >*)-, % , ,) #)#% * +* *- ( + %,'-(')* * ( H*)-, % ) %--*, $( )

+*$$, (( *' *$, ((.

30


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T ( )( (+ ,* +*$$, (( ) *# / * , + #/( % -(')* * %) % + *)(-(')* % '( % ,* ) ,- , % %-- ,+% . I % $($ (' * ( +*$$, (( ,) ($*) %--'*-',% ( ( %'( '( #,'(/ % ( *# )( * /(+ %'( (,' '( % ,* ) ,-

* ( %-- ,+% .

The Inter!ie, 'n* Other ;ob3Re('te* E0er ises

T ( -#'-*)( * ( , (' ,( ,) * +*$- ( ( ( -,+ #'( % *# ( %-- ,+%% %) (( *'$(/ '*$ ( ) *' ,) , > -'*+()). T ( , (' ,( ) *# / )((;

* (=- *'( $*'( # + %,$) $%/( , ( ', ( %-- ,+% ,* % / * %))())(' % +*$$# ,+% ,* % / , ('-(')* % );, ) '($($ (', > % )*$(

%-- ,+% ) , % / ( ( , (' ,( ( (' % * (') . H( - # )#>>() ,* ) *'+* /#+ , > ( , (' ,( %'( % A--( /,= 3.

F*' )*$( -*), ,* ) , ,) ,$-*' % * () % )-(+, % %))())$( ( +*$$, (( ) *# / +* ),/(' % ( /% %% %, % ( % *# ( %-- ,+% ,* ( ', ( %-- ,+% ,* , (' ,()($, %'K'()(%'+ -'()( % ,* % / '( ('(( '(-*' ). T ( $*'( )*#'+() *, *'$% ,* #)(/ ( >'(% (' ( + % +() * *'$, > % %++#'% ( % / ('*# /(/ %))())$( * ( %-- ,+% ) )#, % , , *' ( -*), ,* .

A''% >( *' (%+ ) *' ,) (/ %-- ,+% * ( +* %+ (/ , %) $#+ * ,+( %)-*)), ( % / %/ ,)(:

• , (' ,( ,$( /% ( % / ( #(• % % )($, %' *' '()(%'+ -'()( % ,* , %-- ,+% ( ,) -%' * (

%))())$( -'*+()) , + #/, > ('( , , ( ( / % / ( ,$(• ( %--'*=,$% ( ,$( ( -'*+()) , %;(

M' , * % ($- * $( %''% >($( , % %-- ,+% % /

( % () ( /(+,),* $%;, > -'*+()) * ( '% )-%'( % / +%-% ( * '( ,( .

T ( '(-*' $#) +* %, )#?+,( , *'$% ,* * -'* ,/( ((/ %+; * , /, ,/#%

%-- ,+% ) % / $#) /($* ) '% ( , )*$( ',>*#' * ( )( (+ ,*+*$$, (( %'', (/ % , ) +* + #),* ) % / ) *# / , + #/(:

• ( %$( * ( '(+*$$( /(/ %-- ,+%• % + (%' ) % ($( ,) %-- ,+% %) +* ),/('(/ $*'( %--'*-',% (

% * (' ) *' ,) (/ %-- ,+% )

• /,'(+ ( ,/( +( % ( '(+*$$( /(/ %-- ,+% $(( ) ( )( (+ ,*+', (',% , + #/, > '()# ) * , (' ,( )($, %'K-'()( % ,* % / '( ('(()'(-*'

• (',


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%-- ,+% (

• ',( ) % ($( * % ) *' ,) (/ %-- ,+% ) '( ('', > (=- ,+, * (,'+*$-( , , ( ()) , '( % ,* * ( )( (+ ,* +', (',% % / ( )( (+ (/%-- ,+%

Fin'(i in/ the O%t o)e

T ( )( (+ ,* '(-*' ) *# / ( ( /*')(/ ( D(% *' ( #, % ( .AR(+*$$( /% ,* * O@(' N( E$- * $( C* '%+ ,) * % *'$% *@(' *($- * $( . A *@(' * ($- * $( +% ( $%/( * '*#> H#$%R()*#'+() % (' ( %--'*-',% ( ( ( * %--'* % %) ((* %, (/.A--*, $( ) , >( ('% ( * ( $, ,$#$ * ( )% %' '% >(. I

( )( (+ ,* +*$$, (( ( ,( () % +,'+#$) % +() %''% +* ),/('% ,* * %,> (' )% %' ,) $#) ( %--'* (/ ( D(% *' ( #, % ( .

. RECRUITMENT AND SELECTION AT TEAMLEASE T(%$L(%)( S(' ,+() ,) I /,% ) (%/, > ) %? > +*$-% % / -'* ,/() % '% >( * T($-*'%' % / P('$% ( $% -* (' )* # ,* ) * * (' 1000 + ,( ). T($-) *'

%))*+,% () %'( ($-*'%' *';(') * %'( /(-# (/ * %',*#) +*$-% ,() *-'( (' * *# )*#'+( (,' HR *-('% ,* ). T ( %))*+,% () *'; *' ( +*$-%

( %'( %)),> (/ * # %'( * ( -% '* * ( ) %? > *' ( ($- (%), >+*$-% . T ( /#'% ,* * % ($-*'%' 8* ,) '(( * , ( $* ). S*$( * (,$-*' % + %'%+ (',) ,+) * ($-, > '(+'#, $( %'( %) * * )

• R(+'#, %) -(' C ,( '( #,'($( % / %)),> ($ * C ,( *' T'% ) ('+% /,/% ( ,/( , *- ,* ) ) *' ('$ * > ('$ % / -%' ,$( %)),> $( .• T($- * -('$% ( ) %? > *- ,* ',% -(',*/ * -('$% ( ) %? >.

1 8ene ts 4or C(ient

A) #), ()) ()( /% ) >'* * % +* *# /, > '% ( *# )*#'+, > ( %),+# + ,* ) ,;( '(+'#, , > (+*$() % +*$$* , >. T ( ((/ *' Q(=, ) %? > ,)* /($% / % / , )#+ % )+( %',* T(%$ (%)( '( /(') ()( )(' ,+() * , )C ,( ).

A $#+ /(< (/ -'*+()) )-% ) , * *#' /,) , + ) %>()

• I , ,% ,6% ,*• T'% ), ,*• O-('% ,* )• R( % ,* ) ,- M% %>($( .

E #% ,$-*' % +( ,) >, ( * % *#' ) %>() , %+ , , ,() /(< (/ *' (%+ ) %>(.

32


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T ('( ,) % # , #( $( */* *> % T(%$L(%)( %/*- ) * '( /(' ( )(' ,+(. T ,),) ) * ( *

$ Re r%it)ent:

T ( %)( * % HR # + ,* ,) '(+'#, $( . I #, /) ( *'; *'+( % (%/) %+*$-% , * -'*>'()),* . H,', > ( ',> -(')* *' ( ',> 8* ,) (',$-*' % %);. T ('( %'( '(( /,) , + - '%)() % T(%$L(%)( * * ) ,+ ,)) * , ( /,%>'%$

33


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& Metho*s or Te hniB%es o4 Re r%it)ent

&.1 Dire t Metho*

T ()( , + #/( )( /, > '(+'#, (') * (/#+% ,* % % / -'* ()),* % , ) , # ,* )($- * (() +* %+ ) , -# ,+ % / $% (/ (= , , ). M*) +* (>( '(+'#, , > ,)

/* ( , +* *-('% ,* , ( - %+($( *?+( * ( +* (>(. T ( - %+($(*?+( #)#% -'* ,/() ( - , % '%+ , > ) #/( ) %''% >, > , (' ,( )

#' ,) , > )-%+( % / -'* ,/, > ) #/( 'X)#$X). F*' $% %>(',% -'* ()),* %% / )% () -(')* ( +%$-#) '(+'#, , > ,) % (= ( ), ( (=('+,)(. F*' ,)-#'-*)( +%'( # -'(-%'(/ '*+ #'() /()+', , > ( *'>% ,6, > % / ( 8* ,*@(') %'( /,) ', # (/ %$* > ( ) #/( ) ( *'( ( , (' ,( (' %'', ().

&.$ In*ire t Metho*

T ()( $( */) , * ( $*) %/ (' ,), > , ( )-%-(') ( ), () '%/,* ,'%/( % / -'* ()),* % 8*#' % ) (+ ,+% $%>%6, () % / '*+ #'(). C*$-% ,()

%/ (' ,)( ( #% ,


35/47

&.& Thir* P'rt" Metho*

T ()( , + #/( ( #)( * +*$$('+,% *' -', % ( ($- * $( %>( +,() ) % (%>( +,() % / - %+($( *?+() * +* (>() '(+'#, , > % ,6% ,* ) $%, %, % -** * #$% '()*#'+( *' -*)), ( ($- * $( . T ()( (,' (@*' ). F# /%$( % ('( %'( * /,) , +) (-) * '(+'#, $( % / (%+ ,) % +*$-'( ( ), ( -'*+()) , , )( . T ( %'(/,)+#))(/ ( * :

Pre+'r'tion

.1 @no, "o%r (ient

L(%' , > % *# +*$-% ,() ,) % #% ( (+%#)( ; * , > % % +*$-% % #(), ( - % %>( * %))()) ( +% /,/% () ( ('. P(' , ( , *'$% ,* % *#

( -'*+())() * ( +*$-% *# / % )* ( - *# % % 6( C!) % / < / ( ',>+% /,/% (. T ,) +% ( /* ( '(%/, > ( +*'-*'% ( ( ), ( *' +% , > (+*$-% *' #' (' , *'$% ,* *' #), > *#' * ( *'; % / < / *# (

*'; +# #'( .

T ,) , ( - * ( * ; * % *# ( ,) *' * ( +*$-% (,' +*'( % #()(,' + ,( ) % / -'*+())() ( ( (< ) ($- * (() +% ( 8* % / ( +%'(('

>'* + %' . W ( * ( %) ; * (/>( % *# ()( , % -%'%$( (') , (+*$()(%),(' * %))()) % '()#$( %)(/ * ()( -%'%$( ('). M*'(* (' ( * ( ,)( #,--(/ , )#+ , % , *'$% ,* % *# ( +*$-% % / ( 8* -'*< ( ,

( -) * $* , % ( % / $*# / ( )#, % ( # '( #+ % +% /,/% () * % ( / (, (' ,( .

.$ An'(" e the ;ob Des ri+tion >;D#

A 8* /()+',- ,* ,) % ', ( '(+*'/ * ( /# ,() '()-* ), , , ,() % /

'( #,'($( ) * % -%' ,+# %' 8* . I ,) +* +(' (/ , ( 8* , )( % / * (*';. I ,) % ) % ($( /()+', , > ( 8* , )#+ ('$) %) T, ( *+% ,* /# ,()*';, > +* /, ,* % / %6%'/) . A #-/% (/ 8* /()+',- ,* ,) ())( ,% *' %

>**/ )( (+ ,* , (' ,( . I ( -) * ( * (=- %, ( % #'( * *'; * (-'*)-(+ , ( +% /,/% ( -'*-(' , *# % * (' *' # /(' +*$$, $( . T ,) % )*

( -) * -# ( +% /,/% ( ( + ,( +*$-% % / ( %>( * ( )%$(- % *'$.

.& Pre+'re ' ;ob S+e i 'tion >;S#

I ,) % ', ( '(+*'/ * ( '( #,'($( ) )*#> , % , /, ,/#% *';(' *' %

>, ( 8* . I * (' *'/) , '( (') * % )#$$%' * ( -(')* % + %'%+ (',) ,+)'( #,'(/ *' % 8* . O +( ( %>( ; * ) % ( 8* ,) ( ( +% /(+,/(

35


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% ;, / * -(')* (K) ( *# / ((/ * /* , . S*$( ,$() ( 8* )-(+,( (+*$() (%),('. T ( 8* )-(+, , T(%$L(%)(. I ,) '(%/ '( ('( +( * + (+; *( '( #,'($( ) % * ( ((/) * ;((- , $, / , ( )*#'+, > *' ( /,@('(

+ ,( ). I $%;() ( * ( %); (%),(' % / $*'( +* ( ,( .

I)+(e)ent'tion

.1 So%r in/

S*#'+, > ,) ( $*) * % '(+'#, $( %+ , , ,(). I ,) % )* /,?+# (, >$* * * *#) , % #'(. A '(+'#, (' ((/) * ( )( $* , % (/ * /* ( 8* . T ()*#'+, > %;() - %+( , /,@('( ( ( ) % / , % ( (' ,+% ) * ( , /#) ' . T (-'*+(/#'() , * (/ %'( /,)+#))(/ ( * . E ( ( *'( )*#'+, > ,) ) %' (/ , ,)

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

.$ An'(" e the C%rri %(%) 2it'e >C2# :

N* ,) ( ,$( * )+'# , ,6( ( +% /,/% ( ) '()#$(. I ,) #$% % #'( *>( ('% *$, ( (>% , ( -*, ) , ( +'(% , > % '()#$( *' * (=%>>('% ( (%+ ,( ($( ). T *#> $*) * ( ,$( -(*- ( %'( '# # , ( *'$, > (,''()#$() * (') +% ,/( *' * $( ,* , >) % +% -*' '%, % (>% , (-,+ #'( * ($. A >**/ C! ,) * ( ,+ ,) -'(+,)( % / -'()( % (. I ) *# /+* %, % /( %, ) * (/#+% ,* % / *'; (=-(',( +( ) *# / ( %''% >(/ ,'( (')(/ + '* * *>,+% $( */ )* %) * ($- %),6( * ( $*) '(+( * (.A % 6, > % C! ( -) , ) *' ,) , > % +% /,/% (.

.& M't h the ;D 'n* ;S:

W ( % C! %) (( % % 6(/ % / ,) +* ),/('(/ %) % >**/ * ( ( (= ) (- ,)* $% + , , ( 8* /()+',- ,* . I ,) (+())%' * $% + , , ( -'*< (

>, ( ( +*$-% . M% + , > , , ( D >, () % ,/(% , ( -(')* , (% ( * )(' ( ( , ( -*), ,* *' * . N(= , ,) ,$-*' % * $% + , , (

8* )-(+,, () ( /( %, ) * ( /(),'(/ );, ) % / ( $% /% *');, ). T ()( %'( ( +', (',% *' )( (+ ,* .

. Short(ist the 'n*i*'te:

O +( ( C! %) (( $% + (/ , ( 8* /()+',- ,* % / $% + (/ , (

8* )-(+,


37/47

+% /,/% (. I ,) , (' ,( ( +% /,/% ( % ) (') ( #() ,* ) ( '(+'#, ('%);) * ( )#'( % ( +% /,/% ( *# / )#, ( -'*< ( * ( 8* .

. H'n*(in/ the reje te* 'n*i*'tes:

I ,) (' ,$-*' % * % '(+'#, (' $% %>() ( '(8(+ (/ +% /,/% (). I ,),$-*' % * $%;( ( +% /,/% ( ('( ,) %+# %) %'( % / % +% ( /*% *# , . I ,) % * * ( '(+'#, (' ( -) ( +% /,/% ( * +*''(+ , )( #% )* ( -) , +'(% , > % %))*+,% ,* , ($ ,+ ,) )* (' , % , ()(' ,+( , /#) ' .

Inter!ie,

I (' ,( ) /( ('$, ( , % -* ( ,% +% /,/% ( , ( % < % ,) % / , ( ) % )#,( 8* . A * * , >) >( + (%' /#', > % , (' ,( . A %+( * %+( % ; , (

+% /,/% ( ( )#'() % ( '(+'#, (' ( % #% () ( +% /,/% ( * ('$) *

% , #/( +* %-) % )(($ , ( '()#$( %'(% )* #() ,* (/. T ( +% /,/% ( $% % ( % (=- % % ,* *' , . O ( * ('

% / , ( ,) , > ( ( +% ( +'*)) #() ,* (/ % *# ,). S*$( * (* 8(+ , () * , (' ,( %'(:

• T* >( % *--*' # , * 8#/>( % %-- ,+% ) #% , *'.

• T* () % ,) % '%--*' .• T* -'*$* ( >**/ , % *# ( +*$-% ( (' , (' ,( +# $, % () ,

($- * $( *' * .• T* >( % '(% (( * ( +% /,/% (.

T ( % #'( * ( 8* /( ('$, () ,+ * ()( , (' ,( ) *# / )#, () . A( , (' ,( ) %'( * +* /#+ (/ *' % ( 8* -'*< (). T ( +*$- (=, * (

, (' ,( /(-( /) * ( +*$- (=, * ( 8* . W( ) % * /,)+#)) (( (- * ,+ , (' ,( ,+ ,) (' , ) '#$( % , )( (+ , > % -* ( ,% +% /,/% (

, T(%$L(%)(.

.1 The te(e+honi Inter!ie,

I ,) )%,/ % ,) ( , > , ( >, () % >**/ ,/(% * % % -(')* % * )%% / % % -(')* /*() * )% . T ( )*# / , * % ,* ) ( %' , > -'())#'()

% % -'*)-(+ , ( +% /,/% ( #)() , ( (K) ( )-(%;) ( ) % * % *# ,)K ('% , #/(. T ,) , #' ( -) ( '(+'#, (' * 8#/>( % , ( +% /,/% ( *# / ()#, % ( *' ( 8* *' * . U ,;( ( %+( * %+( , (' ,( ('( ( '(+'#, ('+% '(%/ ( * (' % % >#%>() , % ( (- * ,+ , (' ,( ( %) * ( () %'-('. L,) ( , > * ( *'/) #)(/ % / (,' * ( #)(/ >, () ,$$( )($())%>() % *# ( +% /,/% (.

A) % '(+'#, (' * ( %) * ( +*$- ( ( -'(-%'(/ ( *'( %;, > % ( (- * ,+

, (' ,( . T ( * * , > ) (-) +% ( ;(- , $, / , ( %;, > % ( (- * ,+, (' ,( :

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1. *# $#) ;((- ( C! (= * *# % / $%;( * () , ( %;, > ( , (' ,( .

2. M#) -'(-%'( % )( * #() ,* ) % *# / $% + ( D.

3. T* #)( % +% )+',- . T ,) ( -) , (, > -'* ()),* % % / )% () ,$( * ,%--'*%+ , > ( ',> +% /,/% (.

4. D* * /,)- % % (>% , ( ($* ,* /#', > ( , (' ,( . N* * * (' *' # /('+*$$, % * (.

.$ %estionin/

I ,) (' ,$-*' % * %); *' -('$,)),* * %); #() ,* ) * (' ,)( , , ((,;( , (''*>% ,* * ( +% /,/% (). T* ) %' *@ , , ,) %/ ,)% ( * %); (%)#() ,* ) ( ($ * (=-% / * (,' % ) (').

.& De!ise inter!ie, B%estions : P'(-%'% ,* , %/ % +( * % , (' ,( ,)

())( ,% , * ( ,) * $%;( % )#++()) # ,'(. C', ,+% , ( -'(-%'% ,* -'*+()) ,)( /( ( *-$( * , (' ,( #() ,* ) % ( ,+, % >, ( %+ ) '*$ %

%-- ,+% ). B%),+% * '# () %'( ;(- , $, / ( '%$, > ( #() ,* ) %, , /,+% ( ( (' *' * % %-- ,+% $(( ) ( '( #,'($( ) *# () % ,) (/*' ( -*), ,* :

RULE 1: A); #() ,* ) % +* +( '% ( * ( %-- ,+% ) -%) -(' *'$% +( *-('$, '( ,% ( %))#$- ,* ) % *# # #'( )#++()).

RULE 2: A); #() ,* ) % '( % ( /,'(+ * % (%) * ( * *#' ,) (/'( #,'($( ) * $%=,$,6( ( , *'$% ,* *# , >%, , ( ,$( % * (/.

Gener'( %estions :

• T( $( % *# *#')( • W % /* *# % *# ( +*$-% J• W % %'( *#' >*% )J• W % %'( *#' ) '( > ) % / (%; ())J• W % %) (( *#' $*) ),> ,(K-'( ,*#)

*'>% ,6% ,* J• W ) *# / ( ,'( *#J• H* *# / *#' ',( /) /()+', ( *#J

S+e i %estions:

• H* *# / *# '()* ( % +* Q,+ , % -'*8(+ (%$J• W % %) ( $*) /,?+# /(+,),* *# %/ * $%;(J• C% *# *'; # /(' -'())#'( /(%/ , () ( +YJ

Tri < %estions:

• *# $% ( * (' #% ,


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• W % +%'((' *- ,* ) /* *# % ( % ( $*$( J• A++*'/, > * *#' /(< , ,* * )#++()) * )#++()) # % ( *# (( )*

%'J

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. RECRUITMENT PROCESS AT HOTEL ORCHID:R(+'#, $( , O'+ ,/ , * () * -'*+())() ( %'(:

1. E= (' % R(+'#, $( -'*+())

2. I (' % R(+'#, $( -'*+())

E= (' % R(+'#, $( P'*+()):

• R(+'#, $( ,) /* ( %/ (' ,), > '*#> ( )-%-(').

• T ( % )* '(+'#, -(')* ( ) *';, > , C* )# % +,() % / R(+'#, , >A>( +,().

• T ( #)( O , ( 8* -*' % ) ,;( N%#;',.+*$ M* ) (' ( + * %/ (' ,)(% *# ( *--*' # , ,() % %, % ( , (,' *'>% ,)% ,* .

I (' % R(+'#, $( P'*+()):

• R(+'#, $( ,) /* ( '*#> ($- * (( '( (''% ) ) ($.

• P'*$* ,* ) * ( ($- * (() %'( /* ( /(-( /, > #-* ( ($- * (( )-(' *'$% +() % / (=-(',( +(.

• T'% ) ('', > * -(')* ( ) '*$ * ( *+% ,* * % * (' ,) % * (' % * < , > %+% +,().

• * -*) , >) %'( /* ( , , ( *'>% ,)% ,* * * , , ('() (/($- * (() '(>%'/, > ( % %, % ( *--*' # , ,().

G( ('% S( (+ ,* P'*+()):

Se(e tion Pro ess 4or M'n'/eri'( De+'rt)ent

T ( )( (+ ,* -'*+()) *' $% %>(',% /(-%' $( , O'+ ,/ , * () ( * * , >) %>():

Pre+(' e)ent +resent'tion:

A ',( -'()( % ,* % *# ( *'>% ,)% ,* % / , ) (% #'() ,) >, ( * (+% /,/% () ( -% ( . I % )* , * () % ',(< > , '(>%'/ * ( 8* -'*< (% / ( *--*' # , ,() % %, % (.

Gro%+ Dis %ssion:

A *-,+ ,) >, ( * % >'*#- * +% /,/% () % / (,' *-, ,* ) % /) % ($( ) %'( * )(' (/ % / ( % #% (/ ( -% ( *' $*/('% *'.

E0te)+ore:

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C% /,/% () %'( >, ( % *-,+ *' ), #% ,* % / %'( (=-(+ (/ * %;( % ) % /*' >, ( (,' *-, ,* % *# , ( %'( (=-(+ (/ * )-(%; % *# ( *-,+ *' %)$% /#'% ,* * ,$( %) /(+,/(/ ( -% ( .

9ritten A+tit%*e Test:

C% /,/% () % % ,+% % / *>,+% '(%)* , > );, ) ) % ( () (/ , (( - * % %- , #/( () , , * () %),+ $% ($% ,+% % / % % ,+% #() ,* ).

Pre(i)in'r" Inter!ie,:

A -'( ,$, %' )+'(( , > , (' ,( ,) +* /#+ (/ * () ( +% /,/% ( ) );,( ( , ,) %'/, > ( +*$-( )% ,* % / %

#' (' ( #,',() '(>%'/, > ( 8* .

O er (etter:

T ( +% /,/% ( ,) *'$% >, ( ( OB *@(' ( (' ,+ +*$- ( () ()( (+ ,* -'*+()).

Se(e tion Pro ess 4or Ho%se @ee+in/ De+'rt)ent

Pre+(' e)ent +resent'tion:A ',( -'()( % ,* % *# ( *'>% ,)% ,* % / , ) (% #'() ,) >, ( * (

+% /,/% () ( -% ( . I % )* , * () % ',(< > , '(>%'/ * ( 8* -'*< (% / ( *--*' # , ,() % %, % (.

Gro%+ Dis %ssion:

A *-,+ ,) >, ( * % >'*#- * +% /,/% () % / (,' *-, ,* ) % /) % ($( ) %'( * )(' (/ % / ( % #% (/ ( -% ( *' $*/('% *'.

E"e 4or *et'i( Test:

41


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A ',( , (' ,( , HR $% %>(' % , * () () *' +% /,/% ( )+*$-% , , , *' ( -%' ,+# %' 8* -'*< (.


A -'( ,$, %' )+'(( , > , (' ,( ,) +* /#+ (/ * () ( +% /,/% ( ) );,( ( , ,) %'/, > ( +*$-( )% ,* % / %

#' (' ( #,',() '(>%'/, > ( 8* .

O er (etter:

T ( +% /,/% ( ,) *'$% >, ( ( OB *@(' ( (' ,+ +*$- ( () ()( (+ ,* -'*+()).

42


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Se(e tion Pro ess 4or Ho%se @ee+in/ De+'rt)ent

43

P'(- %+($(

P'()( % ,*

G'*#-D,)+#)),*

E= ($-*',6%,*

W', (A- , #/( T()

P'( ,$, %'I (' ,(

P) + *$( ',+ T() *' ) *'

,) (/+% /,/% ()

F, %I (' ,(, )( ,*'

$% %>($(

L( (' *O@('


44/47


A ',( -'()( % ,* % *# ( *'>% ,)% ,* % / , ) (% #'() ,) >, ( * (+% /,/% () ( -% ( . I % )* , * () % ',(< > , '(>%'/ * ( 8* -'*< (% / ( *--*' # , ,() % %, % (.

Gro%+ Dis %ssion:

A *-,+ ,) >, ( * % >'*#- * +% /,/% () % / (,' *-, ,* ) % /) % ($( ) %'( * )(' (/ % / ( % #% (/ ( -% ( *' $*/('% *'.

E"e 4or *et'i( Test:

A ',( , (' ,( , HR $% %>(' % , * () () *' +% /,/% ( )+*$-% , , , *' ( -%' ,+# %' 8* -'*< (.


A -'( ,$, %' )+'(( , > , (' ,( ,) +* /#+ (/ * () ( +% /,/% ( ) );,( ( , ,) %'/, > ( +*$-( )% ,* % / %

#' (' ( #,',() '(>%'/, > ( 8* .

O er (etter:

T ( +% /,/% ( ,) *'$% >, ( ( OB *@(' ( (' ,+ +*$- ( () ()( (+ ,* -'*+()).

44


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Se(e tion Pro ess 4or Che4


A ',( -'()( % ,* % *# ( *'>% ,)% ,* % / , ) (% #'() ,) >, ( * (+% /,/% () ( -% ( . I % )* , * () % ',(< > , '(>%'/ * ( 8* -'*< (% / ( *--*' # , ,() % %, % (.

9ritten Te hni '( Test:

A %),+ () , > * ( (+ ,+% %)-(+ ) ,;( , + ( (+ ,+% ('$)* (/>( * **/ -'(-%'% ,* , >'(/,( ) ( + ,) +* /#+ (/ , ( ( - *

#() ,* %,'(.

Person'( Inter!ie,:

T ( +% /,/% ( ) % ', # () ) '( > ) (%; ())() ( + %'( () (/ , ,)'*# / ,+ , * () % *'$% '*# / , HR $% %>('.

Foo* Tri'(:

45

P'( - %+($(P'()( % ,*

G'*#-D,)+#)),*

E ( *' /( %,()

P'( ,$, %'I (' ,(

L( (' * O@('

F, % I (' ,(, )( ,*'

$% %>($(


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T ( +% /,/% ( ) /,) () %'( %) (/ % / %)(/ * %',*#) -%'%$( (') (/,) () %'( ( % #% (/ % / #% ,, ( ( OB *@(' ( (' ,+ +*$- ( () ()( (+ ,* -'*+()).

46

P'( - %+($(P'()( % ,*

W', ( T(+ ,+% T()

G'*#-D,)+#)),*

P(')* %I (' ,(

F**/ T',%

L( (' * O@('


47/47

CONCLUSION

T ( ($- * (() * % *'>% ,6% ,* %'( , ) , ( **/ , *# /*# . W,

( /% * ,) '(% ,6% ,* #-* ( -'()( /% #), ()) *'>% ,6% ,* )('( %--(%') * ( % $%8*' ) , * %'/) #$% '()*#'+( $% %>($( .I %+ ( ($- * (() * */% %'( ( +*#'%>(/ * -%' ,+,-% ( , ( $%8*'/(+,),* ) % / #) - % % , % '* ( , ( $% %>($( * ( % ,6% ,* /(-( /) * ( (?+,( + % , )($- * (() (= , , . H( +( , ,) * +'#+,% ,$-*' % +( % ($- * (() ,

( $*) )#, % ( #% ,'(% /(% * *#> % / %/ % +(/ - % , >. I %+, ,) * * ( HR /(-%' $( % ,) , * (/. T ( < % +( /(-%' $(-'* ,/() ( #/>( *' ( -'*+())() % / ( $% -* (' >%- ,)/( ('$, (/ , -# ) '*$ % ( /(-%' $( ). A )* ( >'#( , >-'*+(/#'( '*#> ,+ ( +% /,/% ( >*() '*#> ,) , , )( %, /,+% *' * ( ),> ,% ,6% ,* .

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