24 page on project of
TRANSCRIPT
OUR DREAMS
To be part of company
Where our people grow rapidly higher responsibilities where our
people are customer obsessed. Where all our people comfortably &
make a reasonable amount that satisfies their needs at home where
all our people are part of family & in so doing ..................
Double our customers base in the next five years to over 6 million
become a one stop shop for water purifiers. ensure that customer
know the Euro champ by name become a preferred employer
provide a secure future for our employees. Give employees a stake
in the profits.
BENCHMARKS FOR EXCELLENCE
Demos per month of euro champ 60
Demo/Sales 2.5
Aqua guard 3.0
Euro clean 3.0
Euro air 3.0
PRODUCTIVITY NORMS
Aqua guard 16
Euro clean 12
Euro air 08
MINIMUM CUSTOMER CONTACTS PER MONTH
Retaining Euro clean 10
Euro clean, Aqua guard, Euro air 20
PRODUCT OF EUREKA FORBES
1. Aqua guard
2. Vacuum cleaner
3. Air purifier
DIRECT MARKETING PRODUCTS
AQUA GUARD
1 Aqua guard classic compact2. Aqua guard Roy ale 3. Aqua guard Nova 4. Aqua guard I – Nova5. Aqua guard classic Pump 6. Aqua guard High Flow 7. Aqua guard Reviva – [ World top purifier ]8. Aqua guard Sensa 9. Aqua guard Protect
VACUUM CLEANER
1. Euro clean Bullet 2. Euro clean Swiff3. Euro clean Wet & Dry4. Euro clean Ultima 5. Euro clean Ace
AIR PURIFIER
1. Euro air2. Euro air Ap-2000 Genius
EURO VIGIL
1. Home security system
CUSTOMER RESPONSE CENTER
(EUREKA FORBES) Allahabad
The CRL Allahabad is located at the cnete of Allahabad. It has
seven service centers.
Name of Service Center of CRC Allahabad
Anjani Enterprises Alopibagh Allahabad
Aquacare Enterprises Allapur Allahabad
Rajeswari Enterprises Mehaduri Allahabad
Dolphin Enterprises Mumfordganj
Allahabad
Teevra Service Allapur Allahabad
Ideal Enterprises Lukerganj Allahabad
Srijal Enterprises Civil Lines Allahabad
ORGANIGATION INFRASTRUCTURE
1. Mr.R.K.SrivastavaBranch manager & Head of location[H.O.L./B.M.]Address-5/IT.B.Sapru Road AllahabadPhone.0532-2608590,260859,2608592
2. Mr. Snadeep Srivastava Sales Supervisor in charge [Aqua guard]
3. Mr.Umesh Shukla
Sales supervisor In Charge[Vacuum Cleaner]4. Mr. Loveleen Methoratra
Group Customer Specialist[Aqua guard]5. Mr. Rajesh Singh
Group Customer Specialist[Aqua guard]6. Mr.Ashish Sinha
Group Customer Specialist[Aqua guard]7. Mr.Sunil Srivastava
Group Customer Specialist[Vacuume Cleaner]8. Mr. Rakesh Tripathi
Group Customer Specialist[Vacuum Cleaner]9. Mr. Sunil Singh
Group Customer Specialist[Aqua guard]10. Mr. Subash Mishra
Senior Sales representative[Vacuum cleaner]11. Mr. Manoj Singh
Sales representative[Aqua guard]12. Mr. Sanjay Srivastava
Confirmed sales representative [Aqua guard]13. Mr. Sanjay Mishra
Confirmed sales representative[Aqua guard]14. Mr. Satish Prudhan
Confirmed sales representative[Aqua guard]15. Mr. Prabal Tripathi
Confirmed sales representative [Vacuum leaner]16. Miss Shabana
Unconfirmed sales representative[Aqua guard]17. Mr. Pradeep Dubey
Unconfirmed sales representative[Aqua guard]18. Mr. Kunwar Bhadur
Unconfirmed sales representative[Aqua guard]19. Mr. Pawan Dixit
(Senior Accountant)20. Mr. Pradeep Prwani
(Service Team Leader)21. Mrs. Rano Srivastva
(Front Office Co-Coordinator)
HIREARCHY OF MANPOWER OF EFL FROM TOP TO BOTTOM
Unconfirmed Customer Specialist
Confirmed Customer Specialist
Senior Customer Specialist
CAREER CROWTH“AT EFL”
Growth
Sales Executive
Senior Sales Executive
Group Leader
Sales Supervisor
Head of Location
Deputy Divisional Sales Manager
Divisional Sales Manager
Senior Div. Sales Manager
Area Sales Manager
Regional Sales
Deputy General Manger
General Manager
Associate Vice President
Senior Vice President
Managing Director
Vice Chairman
Chairman
Senior Vice President
Rewards
Recognition
Vice President
General Manager
Regional Sales Manager
Area Sales Manger
Sr. Dsm
Div Sales Manager
D.Div. Sales Manager
Head of Location
Sales Supervisor
Group Leader
Sales Representative
PROSPECTING
1 2
3
Your Produce & Seveces
1.Great Minds Have Purpose
Other Have wishes
INTRODUCE INTRODUCE
INTRODUCE
By(Washinginting Iruing)
2.Ninety nine percent of failure
come from people with the habit of excuse
By(George Washigintion)
DIRECT SALES“PEOPLE AT EVERY
STAGE”
Contacting People
Selling Your Self
INCENTIVESWhat your dream, is what you get”
Trips Cash Abroad Awards
Trips To Leading Best Place International in India Brands
Meeting FashionSingers & Film Life Stars Style
2. RESIN SEGMENT
Usha Brita Usha Brita Water Purifier
Forbes Safe water system Eurekaforbes
Forbes 3 in 1 Eurekaforbes
Pentapure Eco master pvt Ltd.
Pureline Ion exchange
Resiline Ion exchange
3. OZONE BASSED
Good water Thermax
Reverse Osmosis
Pristiline Ion exchange
Miner water Saftel
Kent Ro Kent water purifiers
Perimionies Permionics
4. ALFA
Two models Compac 120 and E water
Major claims Steel body
Compact design
5. REVERSE OSOMOIS BASSED
Pristine Ion Exchange
Minerwa Softel
Kent Ro Kent Water Purifier
WORKING OF AQUAGUARD
THERE THREE MODELS OF AQUAGUARD
1. AQUAGUARD CLASSIC [1997]2. AQUAGUARD ROYALE [1998] 3. AQUAGUARD NOVA [2000]DEMONSTRATION OF ALL THE THREE TYPES OF AQUAGURAD
AQUAGUARD CLASSIC
Aquaguard classic is the oldest & former model of Aquaguard & has been Launched in 1997. the Aquaguard purification system has 3 stage of filteration which removes all three types impurities ie..
Physical impurities Chemical impurities [colour & taste] Bacterial impurities[Gems]
The Aquaguard classic has: A sediment filter & an activated carbon chamber [compact catridge] The ultraviolet chamber The electronic monitoring system
The Aquaguard works effectively in the following manner:
STAGE 1
THE SEMIMENT FILTER.The water first passes through the sediment filter which incorporate a graded density catridge which strains out physical impurities in the water such as dust, dirt & mud.
STAGE 2ACTIVATED CARBON.In this stage, the water passes through specially treated, silver impregnated activated carbon which reduces colour, odour, organic impurities, & free gases like chlorine, Bacterial growth is hindered.
SATAGE 3UV CHAMBER The next stage water is where the water is subject to the ultraviolet treatment which has been documented as aproven method for eliminating water borne disease causing bacteria & viruses. In fact Aquaguard classic ultraviolet germicidal dosage, even at its lowest, is 1.2 time of that required to destroy all known water born disease causing organisims.
WATER TESTINGEurekaforbes has six water testing laboratories at Mumbai, Delhi, Calcutta, Ahmedabad. We can check the water from our Aquaguard bypaying a nominal fee.
AQUAGUARD THE EVOLUTION
YEAR
1990 SE 1000
1993 St 2000
1995 Pump model
1997 Classic
1997 Hi flo
1998 Royale
1999 Classic compact catridge
2000 Nova
2001 1-Nova/Reviva
AQUAGUARD COMPETITON
1. UV Segment.
Alfa Ace Water purifier
Aquaflo Eurekaforbes
Aquapure Modi Hoover
Bajaj uv plus Bajaj appliance
Familiguard Crompton greaves
Kenstar ultracare kenstar appliance
Moniba Moniba Anand Electrials
Usha Brita Usha Brita Water Purifiers
The Euroclean Bullet Compact Electronic Vacuum Cleaner comes with a range of
accessories: A set of Flexible Hose Pipes
A set of Extension Tubes
10 Particle Filters
Carpet Brush
Floor Brush
All Surface Cleaner
Corner Cleaner
Flexi Cleaner Set
Precision Cleaner
Grill Cleaner
Coat Brush
Aromiser
Spray Jar
Car Wash
Vacuumised Safe Bag
Accessory
Accessory Holder
Technical Specifications:
Voltage 230 V AC 50 Hz
Input Power (IEC) 1300 Watt. (Max. at MSL)
Suction 22050 Pascals (2250 mm of water
column)
Gross Weight 8.66 kg
Dimensions (L×B×H) 455 mm×185mm×255mm
(All figures are of nominal value
TYPE OF RESEARCH
Descriptive vs. Analytical:-
Descriptive research includes survey and Fact-
finding. The major purpose of descriptive research is description of
the state of affairs as it exists at present. In social and business
research we quit often use the term Ex post facto research for
descriptive research studies.
Applied vs. Fundamental:-
Research can either be applied (or action)
research or fundamental (or basic) research. Applied research aims
at finding a solution for an immediate problem facing a society or an
industrial/business organization, where as fundamental research is
mainly concerned with generalization and with the formulation of the
theory.
Quantitative vs. Qualitative:-
Quantitative research is based on the
measurement of quality or amount. it is applicable to phenomena
that can be expressed in terms of quality. Qualitative research on
the other hand, is concemed with qualitative phenomena, relating to
or involving quality or kind.
Conceptual vs. Empirical:-
Research conceptual research is that related to
same abstract idea (s) or theory. It is generally used by philosophers
and thinkers to develop new concept or to reinterpret existing ones.
on the other hand, empirical research relies on experience or
observation alone, often with due regard for system and theory.
CRETIERIA OF GOOD RESEARCH
Good research is systematic:-
It means that research is structure with specified
steps to be taken in specified sequence in accordance with the will
defined set of rules.
Good research is logical :-
It implies that research is guided by the rules of
logical reasoning and logical processes of induction and deduction
are of great value in carrying out research.
Good Research is Empirical:-
It implies that research is related basically to one
or more aspects of real situation and deals with concrete data
provide a basic for external validity to research result.
Good Research is Replicable:-
This characteristic allows to be verified by
replicating the study and thereby building a sound basic for
decisions.
TECHNIQUES INVOLED IN DEFINING A PROBLEM
1. Statement of the problem in a general way.
2. Understanding the nature of the problem.
3. Surveying the available literature.
4. Developing the ideas through discussions.
5. Rephrasing the research problem.
OBJECTIVE OF RESEARCH
1. To gain familiarity with a phenomena or to achieve new
insight into it (studies with this object in view are
termed as exploratory or formulative research study)
2. To portray accurately the characters tic of a particular
individual situation for a group (studies with this object
in view are know as descriptive studies)
SALES GENERATED
The need created in customers for the product of Eureka Forbes & sales Made to them during the course of training are as follows.
S.N. Name of Customer Place Product
1 Mr. Pradeep SaxenaP-3 Yagavihar MumfordganjPh No.-9335111424
Allahabad Aqua Guard
2 K.D.Singh 389/283 B.H.S.AllapurPh No.-0532-2504605
Allahabad Aqua Guard
3 Mr.Atul Mathur 44/8 lowther road Ph no.-9839806914
Allahabad Aqua Guard
4. Mr. Bal Krishna Shukla37 M.I.G Jhunsi Ph no.-9415444810
Allahabad Aqua Guard
5 Mr. P.C.Sharma 245-C/10 sulem sarai
Allahabad Aqua Guard
Ph No- 0532-2636646 Mr. R.S.Sharma
H.I.G JhalwaPh No.9935284243
Allahabad Aqua Guard
7 Mr.R.S.Maurya 26/192 Bakshi KhuardPh No-0532-2461138
Allahabad Aqua Guard
8 Mrs. Rajni Seth176/59 Swastika Apartment Ph No-0532-246973
Allahabad Aqua Guard
9 Mrs. Sunita Pandey99-Balarampur HousePh No.0532-2440134
Allahabad Aqua Guard
10 Mrs. Anamica 879 Old KataraPh No.0532-2461383
Allahabad Aqua Gurad
Head of Location [Manager Training] CRC Allahabad
CUSTOMER STATISFACTION REPORT
A survey was made to get customers feedback regarding the performance of the products of EUREKA FORBES & the after sales service provided by the company to their customers.
S.N. Name of Customer Place Product Response
1 Mr. S. P. SinghS.B.I. Bamrauli
Allahabad Aqua Guard Classic
Satisfied
2 Mr. V.P. AhujaS.B.I. Bamrauli
Allahabad Aqua Guard Classic
Satisfied
3 Mrs. Soni RaizadaAlld Bank
Allahabad Aqua Guard Classic
Satisfied
4. Mr. Sudhir Kr.GuptaAlld Bank
Allahabad Aqua GuardClassic
Satisfied
5 Mr. Balakrishan TiwariAlld Bank
Allahabad Aqua GuardRoyal
Satisfied
6 Mr. A K Mishra A.G.Office
Allahabad Aqua GuardNova
Satisfied
7 Mr.Vinay VermaA.G.Office
Allahabad Aqua Guard Nova
Satisfied
8 Mr. Dilip KumarA.G.Office
Allahabad Aqua GuardRoyale
Satisfied
9 Mr. A. K. SrivastavaA.G.Office
Allahabad Aqua Guard Classic
Satisfied
10 Mrs.S.E.RodneyAlkapuri
Allahabad Aqua GuardClassic
Satisfied
11 Mr.Sanjay SethAlkapuri
Allahabad Aqua Guard Classic
Satisfied
12 Mr. Achdhir KapoorAlkapuri
Allahabad Aqua Guard Nova
Satisfied
13 Mr. R.P.SinghSouth Malaka
Allahabad Aqua Guard Nova
Satisfied
14 Mr. R.K. ShuklaCDA Pension
Allahabad Aqua Guard Nova
Satisfied
15 Mr Mukti Vyas Alkapuri
Allahabad Aqua Guard Classic
Satisfied