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uality Newsuality NewsOCTOBER 2015

Insiden23rd CII National Quality Summit

nCII Dedicates IQ Premises as The K N Shenoy Centre nIndia highest TPM Award Winners outside Japan

nForthcoming Programmes

nBest Practices in Manufacturing

nContact Details

CII IQ represented at International Conference for Teachers in China

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CII-IQ/IIM conduct Lean Six Sigma Facilitators Certification Programme

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Higher Education Conclaven

Aurangabad Kaizen Conference & Competition

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Annual EA Convention 2015n

Workshop on Making Schools Safer and Smarter

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Six Sigma Black Belt Certificationn

24 Kaizen Conference cum Competitionn

3rd TPM Circle Competitionn

School Excellence Programmesn

CII IQ’s first School Excellence Mission to Singapore

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nCII-IQ conducts Risk Management Workshop in the Gulf

PROGRAMMES CONDUCTED

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Chairman’s Deskfrom the

Confederation of Indian Industry

This year’s 14th Anniversary Day of the Institute of Quality was a historic event as CII dedicated its IQ premises in Bangalore as The K N Shenoy Centre in memory of Mr K N Shenoy, Past President CII and Founder Chairman, CII Institute of Quality. Present on the momentous occasion, amongst other dignitaries, were Shri Dinesh Gundu Rao, Minister of State for Food, Civil Supplies & Consumer Affairs, Government of Karnataka; Mr Adil Zainulbhai, Chairman, Quality Council of India and Mr Sumit Mazumder, President, CII & Chairman & Managing Director, TIL Limited. Mr Shenoy’s vision of the nation’s quality movement, reflecting in his being instrumental in the setting up of the Institute of Quality, all emanated from his innate belief that “Quality” was a holistic concept encompassing processes and systems to maximize outcomes, eff iciency and productivity at minimal costs. This dedication would ensure that Mr Shenoy’s name would remain conjoint with the Institute’s activities. The subsequent proceedings of the National Business Excellence Conclave 2015, with its sessions on Quality & Compliance, Organisational Performance Excellence, Perception of Value – Service Excellence and Sustainable Performance helped establish the importance and need for embracing excellence as part of corporate life.

The Institute’s TPM Club India, through its consulting and hand-holding support has supported 23 out of 28 of this year’s JIPM-TPM award winning companies. Till date, 83 of its supported companies have bagged 107 awards. India ranks as the highest award winning country outside Japan for which Indian Industry deserves accolades. Till date, 186 Indian companies under 33 categories have won 266 JIPM-TPM Awards. To enhance capacity and capability, it successfully conducted the 3rd TPM Circle Competition at Chennai where 22 TPM Circles competed in four categories for 1st Prize & 2nd Prize in each category. Two Kaizen Conference cum Competitions were also conducted in New Delhi and Aurangabad where over 100 Kaizens were presented by

nearly 75 companies and attended by over 300 delegates.

The Institute successfully conducted its first Enterprise Risk Management Training Workshop for the Senior Management of Gulf Medical Company, at Jeddah, Saudi Arabia. The Institute has also developed a proprietary Risk Assessment Tool which links risks to company objectives.

For the first time too, CII-IQ conducted a joint Lean Six Sigma Facilitators Certification Programme with IIM, Indore at the IIM Indore Campus conducted by faculty from both Institutes. The program was successful in building leadership capability on Lean Six Sigma (LSS) Concept and Methodology and included some advanced topics like Analytics and Theory of Constraints. Lean Six Sigma has been attracting significant Industry attention with Birla Furukawa, Goa inviting CII IQ to conduct a 3 Day Lean Workout session. Earlier, CII-IQ engaged with Rastriya Ispat Nigam (Vizag Steel Plan) to drive their Continuous improvement culture. Till date CII IQ has conducted 15 such batches with 375 certified Black Belts.

The first ever school excellence learning mission to Singapore was also organized by the Education Excellence Team comprising of 22 School Managements, Principals and Administrators from South India representing schools having over 1.5 lakh student strength. Faculty from our Institute was also invited as an Indian expert to make a presentation in the International Conference for Teachers organized by Kunming University, China. The CII Institute of Quality & CII Salemjointly, hosted a well attended one day Higher Education Conclave (HEC) at Salemwith the theme ‘Technology Integration for Higher Education: A Paradigm Shift’. It helped establish the difference between technology of education and technology in education. Addressing the safety in our schools, CII-IQ also organized a two day Workshop on ‘Safer and Smarter Schools’ in Army Public School, Bangalore. Two School Excel lence Programmes, supported and sponsored by

Regards

N KUMAR

NTPC, to benefit teachers and students in the NTPC Campus at Unchahar was facilitated by the Education Excellence team of CII Institute of Quality.

The CII Institute of Quality also organized the CII Annual EA Convention to help focus on the growing demand for highly skilled EAs who possess the range of skills needed to manage, build and promote effective working pract ices and re la t ionsh ips wi th in organisations.

The Institute’s flagship event, the 23rd CII National Quality Summit on the 5th and 6th of November shall be held in Bangalore this year. I would urge all of you to block your diaries well in time to participate in this thought leadership programme. Notable dignitaries who will attend this year’s Summit are Shri Chandrababu Naidu, Chief Minister, Andhra Pradesh, Mr Kailash Satyarthi, Nobel Laureate and Mr Banamali Agrawal, CEO & President, GE South Asia.

uality Newsuality NewsConfederation of Indian Industry

NEWS LETTER OCTOBER 2015

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CII Dedicates IQ Premises as The K N Shenoy Centre

On the occasion of the 14th CII-IQ Anniversary Day, CII dedicated its Institute of Quality premises in Bangalore as The K N Shenoy Centre in memory of Mr K N Shenoy, Past President CII and Founder Chairman, CII Institute of Quality. Amongst those who paid tributes to his memory were Mr Sumit Mazumder, President, CII & Chairman & Managing Director, TIL Limited; Mr N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice Chairman, The Sanmar Group; Mr R Mukundan, Co-Chairman, CII Institute of Quality & Managing Director, Tata Chemicals Ltd ; Mr K N Shenoy’s son Mr Sharat Shenoy, CEO, Sobis GmbH; Mr N Srinivasan, Former Director General, Confederation of Indian Industry and Mr Chandrajit Banerjee, Director General, Confederation of Indian Industry.

The dedication and unveiling ceremony was conducted during the Inaugural of the 14th CII-IQ Anniversary Lecture & National Business Excellence Conclave that was held on 8-9 May at the Institute’s premises in Bangalore. The theme of this year’s Conclave was “Celebrating Excellence in Organizations: A Collective Mandate” which focused on how through collective and concerted efforts excellent organizations could be built.

Paying tribute to his late father, Mr Sharat Shenoy, CEO, Sobis GmbH besides remembering his father as a self-taught, hard working and determined individual with a thirst for knowledge, also alluded to his multiple charitable activities for the cause of education. His vision for the nation’s quality movement, reflecting in his being instrumental in the setting up of the Institute of Quality, all emanated from his innate belief that “Quality” was a holistic concept encompassing processes and

systems to maximize outcomes, efficiency and productivity at minimal costs.

The IQ Anniversary Lecture was delivered this year by Mr Adil Zainulbhai, Chairman, Quality Council of India who said that Belief in Quality, as a state of the mind, had the potential to change the Quality of Life for 125 crore Indians. Though there did exist certain pockets of excellence, there was an urgent need to create a culture of excellence in the country, he said. Noting that quality recognitions often motivated organizations, he identified the improvement in Government services and productivity improvements in the MSME sector as two of the immediate national priorities. Earlier illustrious speakers who have delivered the IQ Anniversary Lecture include Dr Abdul Kalam, Former President of India; Mr Ravi Venkatesan, Board Member Infosys & Former Chairman of Microsoft India; Mr Aroon Raman, Research & Innovation Entrepreneur and Mr Thomas Varghese, CEO & Business Head - Textiles, Acrylic Fibre & Overseas Spinning Aditya Birla Group. The Annual CII IQ Anniversary Lecture commemorates the setting up of CII’s first Centre of Excellence, the CII Institute of Quality, in 2001.

In his Inaugural address, Shri Dinesh Gundu Rao, Minister of State for Food, Civil Supplies & Consumer Affairs, Government of Karnataka, acknowledging the role of quality in the improvement of government services, highlighted how it had aided his department not only in saving money but had also ensured that genuine beneficiaries got the benefit of the various government schemes. He expressed the desire of his government to further engage with the CII Institute of Quality in implementing various quality programmes.

L to R: Mr Adil Zainulbhai, Chairman, Quality Council of India; Ms Greeta Varughese, Executive Director & Head- CII IQ; Mr N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice Chairman, The Sanmar Group; Mr Chandrajit Banerjee,

Director General, Confederation of Indian Industry; Mr Sumit Mazumder, President, CII & Chairman & Managing Director, TIL Limited; Shri Dinesh Gundu Rao, Minister of State for Food, Civil Supplies & Consumer Affairs, Government of Karnataka and

Mr R Mukundan, Co-Chairman, CII Institute of Quality & Managing Director, Tata Chemicals Ltd at the dedication ceremony where CII, on 8 May 2015, dedicated its Institute of Quality premises in Bangalore as The K N Shenoy Centre in memory of

Mr K N Shenoy, Past President CII and Founder Chairman, CII Institute of Quality.

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In his address, Mr Sumit Mazumder, President, CII reiterating CII’s commitment to the Quality movement, together with its multiple international collaborations with reputed peers, traced the various milestones and achievements of India Inc. in establishing Quality at the national level briefly relating the diverse areas of work being done by the Institute. He expressed confidence that with CII’s 3 decades of driving a successful Quality Movement at the national level, the recently launched ZED (Zero Defect, Zero Effect) movement jointly with Quality Council of India would prove to be a game changer for India Inc. Heralding the National Business Excellence Conclave as yet another of the Institutes efforts in excellence, he once again reiterated that organizational excellence emanated from collective efforts in quality, compliance and performance.

Ms Sandhya Vasudevan, Managing Director, Chief Operating Officer – India, Deutsche Bank AG during her keynote address stressed on imbibing the human element, which had the potential for change, in the creation of systems as that alone could ensure the long term sustainability of quality systems.

Earlier Mr N Kumar, in his opening remarks recollecting the significant milestones in the Indian Quality journey and the founding of the Institute, acknowledged the leadership and contribution of Mr K N Shenoy in making it a premiere training and consulting organization with aspirations of international footprints. Mr R Mukundan thanked Mr Shenoy for creating the “quality foundation” on which the Institute could further build and after the renaming, his persona would always reflect in all the Institute’s activities. Similar sentiments were expressed by Mr N Srinivasan who recollected with nostalgia his association and work with Mr K N Shenoy in building Brand CII-IQ over the past 34 years.

National Business Excellence Conclave

The proceedings of the National Business Excellence Conclave 2015 commenced with the opening remarks by Mr L Krishnan, Past Chairman, CII Karnataka and Managing Director Taegutec India Pvt Ltd. Mr C V Subrahmanyam, Head, Business Excellence, CII-IQ welcomed the audience and elaborated on the contours of the two day BE Conclave that was held on the sidelines of the CII-IQ Anniversary day. Mr Anantha Subramaniam, Former Associate Director - South Asia & Middle East, Manufacturing & Process Consulting, Frost & Sullivan addressed the gathering with their experiences with the Manufacturing Excellence framework of Frost & Sullivan. He also referred to the need of such frameworks so as to embark on the journey of process maturity.

The session on “Quality & Compliance” addressed the issues of how a successful business is ranked high on its ability to comply with requirements that is enabled by a strong focus on Quality. A foundation of Quality and compliance enables clients to deliver on the complex requirements of diverse stakeholders ranging from customers to regulatory bodies.

Mr K V Rama Mohan, VP and Head, Business Excellence, Infosys chaired the session and set the context linking Quality and compliance. Mr K K Raman, Partner, KPMG India emphasized that quality was everyone’s responsibility and it should not be just limited to Products and Services for the overall success of the business. Presenting some live examples for how lack of quality and standards could impact business and profitability, he also elaborated on the practices and tools such as TPM, Six Sigma etc. These tools acted as strong foundations



(L to R): Mr R Mukundan, Co-Chairman, CII Institute of Quality & Managing Director, Tata Chemicals Limited; Mr Chandrajit Banerjee, Director General, CII; Mr Sumit Mazumder, President, CII & Chairman & Managing Director, TIL Limited;

Shri Dinesh Gundu Rao, Minister of State for Food, Civil Supplies & Consumer Affairs, Government of Karnataka; Mr N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice Chairman, The Sanmar Group; Mr Adil Zainulbhai, Chairman, Quality Council of India

and Ms Sandhya Vasudevan, Managing Director, Chief Operating Officer – India, Deutsche Bank AG at the inaugural of the CII Institute of Quality’s 14th Anniversary Lecture & National Business Excellence Conclave on 8 May 2015 in Bangalore.

The theme of this year’s Conclave was “Celebrating Excellence in Organizations: A Collective Mandate”.

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for quality, need for products and services on time, with quality that is attractive to customers. He also cautioned on the failures stemming from communication gap and lack of involvement. Mr Ramakrishnan Raju, Chief Delivery Quality Officer & VP, IGATE Global Solutions Limited spoke of a framework that requires Continuous Improvement, Systems framework, Audits and Assessments, Awareness and Implementation. Mr Sant Swaroop Sharma, Associate VP, JSW Steel also spoke on the occasion citing examples from his organisation.

The session on “Organisational Performance Excellence” discussed how Organisational efficiency is built on the foundation of quality without compromising the ability to deliver on requirements. A focus on reducing waste and maximizing productivity becomes essential when building a competitive organisation that can meet the challenges of an ever-changing business environment.

Mr L Krishnan made the opening remarks and the session speakers comprised of Mr Shyam Motwani, Executive VP & Business Head, Godrej Locks; Mr Shirish Bharagava, Senior VP-Corporate Operations & Business Excellence, Raychem RPG and Mr Vineet Sharma, Executive VP-Quality & Service Excellence, Max Life Insurance Company. The presenters from Manufacturing, Service and Engineering sectors presented examples on process and productivity improvements in their companies and stressed on the need to be agile to dynamic requirements to remain competitive.

The central theme of the Session on “Perception of Value – Service Excellence” was how an Organization that aims to become a market leader needs to extend its focus and attention beyond Organizational efficiency to fully understand customer needs and expectations and develop the ability to deliver with increasing agility and create sustained value to its customers.

Mr Sridhar Saranathan, Principal Consultant, Global Media &

Telecommunication Practice, Wipro; Mr Aashish P Somaiyaa, MD & CEO, Motilal Oswal Asset Management Company and Ms Usha Rangarajan, Chief Transformation Officer (Senior Vice President), Tata Teleservices spoke on the attributes of Service Excellence.

The speakers elaborated on the growth in the services sector and the associated challenges of keeping the customer hooked onto them given the fact that customer are ready to experiment, look out for new offerings, new value propositions etc. Some of the main points discussed by the speakers were on the need to address customer expectations of speed, agility, differential value proposition.

The concluding session “Sustainable Performance” recognized how Sustainable performance is achieved when Organisational behavior focuses on continuously improving the outcomes delivered to the stakeholders. Excellence models guide Organizations to develop the right process, business model and people behaviors required to sustain performance.

Session speakers included Mr Devender Malhotra, VP & Chief Quality Officer, Wipro who opened the session by setting the context of sustainability. Mr Muralidhar Pundla, Director – Quality, The Akshaya Patra Foundation gave deeper insights into the mid day meal programme of the foundation; Mr Prashant Hoskote, Senior Director –Quality and Service Excellence, Max India spoke on their corporate experience and Mr Girish Kumar, GM, Radar & Unit Head, Bharat Electronics elaborated upon the people dimension relating to Sustainability. He elaborated on the aspects of Culture, leadership and a sense of purpose for a cause that drives a person towards the vision.

The day concluded with Mr CV Subrahmanyam, Head Business Excellence proposing the vote of thanks by thanking the speakers, delegates for making this annual event a great success.

For more details on CII-IQ’s Business Excellence initiatives and programmes, please contact [email protected]

India highest TPM Award Winners outside Japan

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The announcement of results of the TPM Awards by Japan Institute of Plant Maintenance (JIPM) after a detailed assessment of applicant companies for the year 2014 has just been announced. This year too turned out to be very good for the Indian Industry with 28 companies successfully challenging the prestigious Japanese award. With this year’s result, Indian Industry continues to make India the highest number of awards outside Japan for which Indian Industry deserves accolades. Till date, 186 Indian companies under 33 categories have won 266 JIPM-TPM Awards, with some of them going for higher level of awards in their TPM journey.

TPM Club India of the CII Institute of Quality- The K N Shenoy Centre, through its consulting and hand-holding support, has supported 23 of this year’s award winning companies. Till date, 83 of its supported companies have bagged 107 awards.

TTK Prestige Ltd, Coimbatore plant (consumer durables); Carborundum Universal Ltd, SPR and MMN plants (Abrasives) ; Godrej & Boyce Mfg, Co Ltd; Locking Solutions & Systems(Locks); Godrej & Boyce Mfg, Co Ltd; Tooling Division (Tools); Godrej & Boyce Mfg, Co Ltd; Interio Division(Furniture) became first time winners in their categories in India with the support of CII-TPM Club India.

In the 2014 winners list, Tetra Pak India Pvt. Ltd. Chakan Packaging Material Supply Chain won the Special Award for TPM Achievement; 8 companies won the Award for Excellence in Consistent TPM Commitment; 18 companies won the Award for TPM Excellence - First Category and 1 company won the Award for TPM Excellence - Second Category.

For more details on TPM Club India and the awards, please contact [email protected]

CII Institute of Quality conducted its first 3 day Training Workshop on Enterprise Risk Management for the Senior Management of Gulf Medical Company, at Jeddah, Saudi Arabia during 27 -29 May. The Training involved an interactive process of Risk profiling the Company linked to its objectives with an objective to identify its top business risks and how risk prone each business objective that the company has set.

CII Institute of Quality has developed a proprietary Risk Assessment Tool which links risks to company objectives such that the risk profile that is generated, presents genuine and current concerns of the organization needing appropriate mitigating actions. Such Workshops

train the participants not only in identification but also the appropriate methods and approaches for risk mitigation.

Gulf Medical Company is the leading medical equipment supplier in the Gulf Region with a turnover of almost 1 billion USD.

The training conceptualized and delivered by Mr Anupam Kaul, Principal Counsellor, CII-IQ received exceptional reviews from the Company management who requested for a full report for the risk profile and for long term continuation of engagement with CII Institute of Quality.

For more details on this workshop or for information on Enterprise Risk Management, please contact [email protected]

CII Institute of Quality conducts Risk Management Workshop in the Gulf

Senior Management participants of Gulf Medical Company, Jeddah in the 3 day Training Workshop on Enterprise Risk Management

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Education, throughout the world in the 21st century, is undergoing a transformational change with schools yearning for 21st century school leadership. In the long term this change in the education sector will prepare the Indian workforce to meet the challenges of a very competitive world economy. The lives and experiences of young Indians will be inextricably linked to economic realities, social and cultural processes and technological and media innovations tha traverse national boundaries with mounting momentum. Hence, globalization will require youth to develop new skills that are far ahead of what most educational systems can presently deliver. For nations (even those endowed with natural resources) to survive and prosper in the twenty-first century, the quality of education would be a critical success factor and would differentiate the wealth of nations.

In this backdrop, the roles of the 21st Century School Leaders to forge ahead and embrace change will come into sharp focus. The importance of not just training leaders for the current system, but equipping leaders for the future has gained importance in the fast changing world. Future education effectiveness shall be defined by:

?Relevance of school leadership to the future developments of students and society

?Embraces change and innovation to meet local and international challenges

?Incorporate an awareness that learning must be adapted to the nature and needs of the school’s context and that there is no one-size- fits-all model of learning

With this background the CII Institute of Quality, Education Excellence Team organized its first ever school excellence learning mission to Singapore from 11-15 May 2015. The delegation comprised of 22 School Managements, Principals and Administrators from South India

representing schools have over 1.5 lakh student strength. The Mission included 3 day of Training Workshop on ‘School Leadership in the 21st Century’ conducted by National Institute of Education (NIE), Singapore; Visit to schools and Singapore Science Centre.

The Mission objectives included:

?Create awareness on role, expectations of 21st Century School Leadership from a global view point for the future developments of students and integration into society

CII IQ’s first School Excellence Mission to Singapore

CII IQ’s full delegation at National Institute of Education (NIE), Singapore



Prof. Oon-Seng Tan, Professor & Director, National Institute of Education addressing the delegation

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?Learn and gain practical insights on Best Practices adopted by some of Singapore’s leading Schools in Curricular and Co curricular activities

?Empower the school leaders in the administration of 21st century schools with governance frameworks for institutional effectiveness

?Embrace change and innovation by the schools to meet local and international challenges

?Nurture professional dialogue with counterparts overseas?Encourage the transfer and application of new ideas which could

be adopted/adapted

Training Workshop on ‘School Leadership in the 21st Century’ by National Institute of Education (NIE), Singapore

The faculty for this exclusively designed workshop for this Study Mission conducted by NIE International included Prof. Oon-Seng Tan, Professor & Director, National Institute of Education, Singapore; Dr Zoe Boon, Senior Teaching Fellow, Policy and Leadership Studies (PLS) Academic Group, National Institute of Education; Mr Jimmy Tan, Trainer, MOE; Mr Jumaat Bin Masdawood, Education Expert, National Institute of Education & MOE and Mr Jonathan Goh, Associate Dean (Research Support), Office of Education Research (OER) National Institute of Education.

The topics covered included:

?Education for the 21st Century School: The Case of Singapore Education

?21st Century School Leaders for 21st Century Schools ?Strategic Planning & Change Management for School Leaders?Performance Management: Unlocking Your Team Potential?Branding and marketing Schools of Excellence

School & Science Centre Visits

The delegation visits to Greenridge Secondary School, West Spring Secondary School and West View Primary School was an eye opener to understand the transformation in schools in line with the Ministry of Education’s Vision for empowerment and alignment across them. The Science Centre activities are the supplement and provide value addition to the School programme and have been training Students and Teacher.

The purpose of the school visit was

?View and understand the Best Practices in Singapore’s leading Schools in the area of Teaching Learning, Staff Empowerment Programmes, Integration of various School Resources for enhancing Student Learning

?Understand and appreciate how conducive environment can ensure that every stakeholder succeeds with data

?Understand how the School engages with its stakeholders for enhancing Student success

?Learn what are the practices followed by the School Management to review its progress overtime while retaining the constancy of purpose

?Understand what are the key practices followed for ensuring safety and security for every child to unleash his/her potential.

Mission’s Key Takeaways

?Nurture every child and help all our students discover their talents, realize their full potential, and develop a passion for lifelong learning

?Literacy and Numeracy are core areas of focus of Singapore ?Bilingual Policy (English and Mother Tongue)?Guiding Principles for Schools: Flexibility and Choice?Teaching is focused on developing 21st century competencies and

skills?Every child must receive at least 10 years of general education.?Every Teacher should teach his/her core subject plus

extracurricular activities?Country, institution, department and individual alignment ?Desired student learning outcomes are defined and aligned across

the school?School Excellence Model is the key for assuring quality across

Schools with clear Vision, Mission Values, strategy plans and review structure with Key Performance Indicators

?Continuous professional development of the teacher and leadership is assured through 100 days of training

This mission opened doors for mutual collaboration between CII & NIEI to work in the space of school leadership, governance and many more learning missions in future.



For more details on this Mission and CII-IQ’s Education Excellence programmes, please contact [email protected]

Delegation with Greenridge Secondary School Team

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Globalisation has dissolved the national boundaries and made the world literally a global village. It has changed the way of life and thinking in a unique way. Education played a vital role in fuelling globalisation and in turn got hugely affected by the process. The forward and backward linkages between the two require urgent attention and research. If the 21st Century winner has to have strong analytical power, foresight, good communication skills and firm character, it is the educational institutions that will have to ensure them. Therefore, to create a more sustainable and equitable world for the human race it is essential to secure the processes of educational deliveries today.

Under the broad theme, “Globalising School Education – Agenda for Action”, this conference aimed to make a modest attempt to analyse and identify actionable areas with a view to improving the overall quality of academic delivery. In the process, the conference focused on the impact of globalization not only on elementary, secondary & higher education but also made an attempt to look into the new challenges posed by globalization on inclusive education, educational technology and governance, pedagogy and curriculum. It also focused on the role of teachers and community participation in the new globalised world of education as well as the relevance of value education, vocational education and scientific attitude. Assessment and evaluation was also identified as another important focus area.

Dr A Senthil Kumaran, Principal Counsellor – Education Excellence CII Institute of Quality was invited as an Indian Expert to share on the topic ‘Enhancing Indian School Effectiveness for Globalisation : The Role of Senior Leadership Team’. This International Conference for Teachers was organized by Kunming University, China with the Jyotirmoy School of Education, India on 23rd & 24th April, 2015 in Kunming, China. The Conference was held to brainstorm on the topic of “Globalizing School Education - Agenda for Action” as

this was a challenging issue of utmost significance for all countries more so for Asia. The conference was attended by 50 dignitaries across the globe. The conference highlighted the need of the learning community to spread education in a globalized structure to all strata of society.

The topics of presentation at the conference included Globalisation in Indian School: myths and reality; India opportunity with potential surplus population; Measurements in School effectiveness: Challenges in measurements; School Governance models: Role of Senior leadership with UMEED model and Indian Schools - Globalisation: Way forward, with action points.

Delegates at the International Conference for Teachers at Kunming, China



CII IQ represented at International Conference for Teachers in China

For more information on CII-IQ’s Education Excellence vertical, please contact [email protected]

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For the first time, a Lean Six Sigma Facilitators Certification Program was jointly designed and conducted by CII IQ and IIM, Indore during 16-19 February at the IIM Indore Campus. The program was lead by Mr Anurag Seksaria, Principal Counsellor, CII-IQ and Prof Harshal

Lowalekar from IIM Indore. The program was attended by 10 participants from L&T Mutual Funds, Madura Life Style and Retail, Birla Furukawa, Vodafone and Madurai Mission Hospital.

The program was successful in building leadership capability on Lean Six Sigma (LSS) Concept and Methodology amongst the participants. Besides the usual LSS tools, the program included some advanced topics like Analytics and Theory of Constraints. The learning methodology included Class Room Instructions, team exercises among the participants besides analysing 4 Case Studies from industries. It is expected that participants who underwent the programme would be instrumental in delivering 15-10% improvement in Efficiency, 30-50% improvement in Effectiveness (Turn Around Time, First Time Right, Straight Through Put) and Significant Value unlock (reduction in Working Capital, Receivables, Interest Charges or increase in realisation) for their respective organisations. The second batch is scheduled later in the year.

CII-IQ has been continuing its efforts in further propagating the benefits of Lean Six Sigma for the benefit of Indian industry. CII-IQ was invited for the first time by Birla Furukawa, Goa (an M P Birla Group company) to conduct a 3 Day Lean Workout session during 24-26 March_with an objective of identifying high impact improvement opportunities and building Value Stream Maps. Earlier, CII-IQ engaged with Rastriya Ispat Nigam (Vizag Steel Plan) to drive their Continuous improvement culture which involved identification of opportunities, building capability

and mentoring teams to deliver results. 14 of the 18 projects have been completed so far during which 28 managers have been trained for 5 days on Quality Improvement Techniques. 2 half days workshops, covering 50 participants, were also conducted for Head of the Departments which emphasised on a structured approach to identifying projects based on business impact and feasibility which needed to be completed in a time bound manner. Addressing these workshops, Mr S.S Kumar, Executive Director, RINL and Mr D N Rao, Director Operations, and Mr R.N Nagarajan, General Manager emphasised the need for Stable Operations, Achieving Breakthrough Results and building capability. The workshop identified 20 such Projects which are underway.

For more information on Lean Six Sigma programmes of CII-IQ please contact [email protected]



Participants of the Lean Six Sigma Facilitators Certification Programme in IIM, Indore

CII-IQ conducts Lean Six Sigma Facilitators Certification Programme with IIM, Indore

From Left: Mr R Nagarajan – General Manager (CO&CCP), Mr Anirban Gupta - Ex Head of Quality and Customer Service for Gillette India, Mr S S

Kumar – Executive Director(Works), Mr D N Rao – Director(Operations) and Mr Anurag Selsaria - Principal Counsellor & Head Six Sigma, CII-IQ

at the RINL workshop.

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The unique features of the Six Sigma BB modules are that Process Improvement tools are taught in a very simple and effective manner for real-life application and there are no fancy jargons and statistics. All the tools are taught with respect to Shop floor (Gemba) application. A compilation of the case studies from various processes are given on a CD as part of the course material for easy understanding & implementation of the methodology. The module concludes with a 2-day review and presentation module, in which the Projects are reviewed and decision taken on the Black Belt Certification. Participants are provided support through e-mail and telephone during the program for application of the techniques in their processes.

Six Sigma Black Belt Certification

CII-IQ organized a Six Sigma Black Belt Certification program on 15-19 June in Bangalore with 20 participants from 15 companies; 10 from southern region and 5 from western region. Till date CII IQ has conducted 15 such batches with 375 certified Black Belts. Mr Anurag Seksaria, Principal Counsellor and Head, Lean and Six Sigma, CII, Institute of Quality was the faculty for this programme.

The Lean Expert and Six Sigma Black Belt Certification Program is a 10 days program spread over 2 phases of 5 Days each. The program is aimed at capability building in Lean Six Sigma Concept and Methodology where the Certified Black Belts acquire skills of Problem Solving and doing Process Improvements in a scientific and objective way. They prove to be great resources to their Organisation with their Process/Design trouble-shooting skills and can help in making Process Improvements very fast and effectively. During the BB certification module, each participant is required to complete “Two” Process Improvement Projects using the tools taught which benefits their organization.



Participants in the Six Sigma Black Belt Certification Programme

For more details on Lean and Six Sigma programmes conducted by CII Institute of Quality, please contact

[email protected]

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CII Institute of Quality & CII Salem jointly, hosted a one day Higher Education Conclave (HEC) at Salem on 13 July with the theme ‘Technology Integration for Higher Education: A Paradigm Shift’. The event was attended by over 175 delegates from different managements, government, private and government aided teachers across Salem.

The conclave commenced with the welcome address by Mr K M S Rajesh Kumar, Chairman, CII Salem & Managing Director, Sri Jayashree Food Products who said that the holding of the HEC was testimony to the various initiatives taken by the CII Salem in improving the quality of education through integration of technology. He emphasized the vital role of education in the development of a nation. The nation’s GDP depended on contributions from various sectors like manufacturing, agricultural etc and all this was possible through quality education.

The theme address was delivered by Dr PSS Srinivasan, Mentor, Education Panel, CII Salem & Principal, Knowledge Institute of Technology. Briefing on the various themes of the conclave, he differentiated between technology of education and technology in education. Whilst explained to the audience about incremental technology and disruptive technology, he highlighted that the quality of education and the cost of education were directly related.

Dr N Gopu Kumar, Joint Secretary, University Grants Commission delivered the special address and spoke about the Twelfth Plan: Expansion of Skill Based Programmes which had a triple objective of equity and inclusion; access & expansion and finally quality and excellence. He highlighted the gap between the education and workplace requirement and how the UGC has initiated programmes such as Community Colleges, Bachelor of Vocation (B. Voc.) courses and Deen Dayal Upadhyay Kaushal Kendras. He also briefed about the National Skills Qualifications Framework (NSQF).

The keynote address by Dr S K Patnaik, Director AICTE, highlighting

the six goals based on the National Policy in Education, gave an insight into the various realms of higher education. He said that higher education had yet to see concerted efforts for improvement in access and quality as the Gross Enrolment Ration was only 18%.

In the Inaugural address, Dr C Swaminathan, Vice Chancellor, Periyar University explained how traditional universities such as the Periyar University has integrated technology into their processes, particularly the examination process and was able to save time and man power.

The session ‘Integrating Technology into Higher Education’, was chaired by Mr A Dhirajlal of Dhirajlal Gandhi College of Technology. While Mr M Sivakumar of ICT Academy of Tamil Nadu shared his experiences in Government Educational Institutions, Mr K Senthil Ganesh of RVS Group highlighted the opportunities and challenges faced by private educational institutions.

The session ‘Technology for Curriculum Design - Fulfilling Stakeholders’ Needs and Expectations’ was chaired by Dr Samson Ravindran of Mahendra Engineering College. Major Karthik Panchapakesan of TVS Motor Company spoke on assuring stakeholder participation in curriculum design. Mr Premjith of Meritrac Services presented how to measure learning effectively. Mr Solaikutty Dhanabal of National Instruments gave his insight on how to integrate technology for effective delivery.

Dr Tholkappia Arasu of AVS Engineering College chaired the session on ‘Technology for Enhancing Educational Delivery’. Mr Ashok Emmanuel of Christ University gave his experience on using technology platform for the delivery of education. Mr Arun Raveendran of Foradian Technologies spoke on how to integrate technology for effective governance.

The panel discussion on ‘Technology in Higher Education - Change Initiatives for Effective Implementation’ had panelists Mr Thyagu Valliappa of Sona Group of Institutions, Dr Visagavel of Knowledge



Higher Education ConclaveTechnology Integration for Higher Education: A Paradigm Shift

Dr C Swaminathan delivering the inaugural address at the Higher Education Conclave (HEC) at Salem on 13 July. Seated (L to R) are Mr Senthil Kumar, Mr KMS Rajesh Kumar, Dr SK Patnaik, Dr N Gopukumar and Dr PSS Srinivasan

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IQ while moderating the panel, chalked the way forward and the take aways of the conclave. The conclave concluded with a positive note that such events were useful in ushering in a culture of change among the participating institutions to aspire to become globally competitive.

Indian Manufacturing industries to present and showcase their innovative improvements, spread the knowledge of TPM and company success stories.

Institute of Technology, Mr Muthuvel Ramasamy of Muthayammal College of Arts and Science and Dr Khaja Nazeemudin of Salem Polytechnic College giving their perspective on change initiatives for effective implementation of technology. Dr A Senthil Kumaran, Principal Counsellor and Head of Education Excellence vertical of CII

CII - TPM Club India of the CII Institute of Quality organized the 24th Kaizen Conference cum Competition in New Delhi on the 25-26 February, 2015 which was attended by over 250 participants from more than 80 companies. Kaizen Conference is a well known platform among



Engrossed delegates at the Higher Education Conclave (HEC) at Salem on 13 July

For more information on CII IQ and its educational excellence programmes, please contact [email protected]

24 Kaizen Conference cum Competition

Category

Restorative

Renovative

Innovative

Break Through

1st Winner

Varroc Engineering Pvt Ltd, VEPL IV Aurangabad

Mahindra & Mahindra Ltd, Mumbai

Amtek India Ltd, Bhiwadi

Mahindra Vehicle Manufacturers Ltd, Chakan

2nd Winner

Marico Ltd, Pondicherry

Vardhman Yarns and Threads Ltd, Unit IV, Baddi

TATA Motors Ltd, Sanand Plant

Bajaj Auto Ltd, Rudrapur

3rd Winner

Mahindra & Mahindra Ltd, Igatpuri Plant

Eimco Elecon (India) Ltd

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4th Winner

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Titan Company Ltd, Bengaluru

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TPM Kaizen Conferences, hitherto mostly organized in the major cities, have come a long way over the last 15 Years. This year, to spread the message of kaizen in the tier-1 & 2 cities, Kaizen Conference & Competition was organized at Aurangabad for the first time by the TPM Club India, CII Institute of Quality.

This gave more opportunity to the companies in this region also towards participating / competing in the conference as well as to learn how organizations are using kaizen as a core strategy to improve operational excellence and better customer service.

The Key take-aways included

?Some of the best practices, from amongst the Kaizen presented at the competition, that could be implemented in participating companiesSome of the best practices, from amongst the Kaizen presented at the competition, that could be implemented in participating companies

?Networking• with colleagues from the same company – different location• with other companies who are practicing TPM

Each participant returning with “ENHANCED KNOWLEDGE”



Winners of the 24 Kaizen Conference with Counsellors and members of TPM Club India

Indian Industries to grow and become more competitive vis a vis their competitors. The awards were given away by Jury and Senior members of TPM Club India.

The following winners at 24th Kaizen Conference were each given a Best Kaizen Trophy. The first 2 winners in the restorative and renovative category and first winners in the innovative and breakthrough category would compete with the similar winners of the 25th Kaizen competition for the “Kaizen Championship Trophy” at the competition to be organized during the 15th TPM National Conference expected to be organized in Chennai in September this year.

A total of 78 Kaizens were presented by 65 major companies from different sectors across the country to compete amongst themselves for the Best Kaizen Award. The Awards were adjudged by a Jury and through delegate voting’s. Kaizen Conference cum competitions are accorded a lot of appreciation from both the presenters and the participants for its design & content selection keeping the current industrial scenario in perspective and the urgent needs of the Indian Manufacturing Industry.

With this in view, this year, a new evaluation format comprising of categories covering Restorative, Innovative, Renovative and Breakthrough was introduced to make the competition tougher than earlier years. This new format would foster and create a platform for

For more information on TPM related programmes and this Kaizen Conference, please contact [email protected]

Aurangabad Kaizen Conference & Competition

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Club India, CII-IQ; Mr A A Shelke, Manager, Bajaj Auto Ltd. & Mr A S Raodeo, General Manager, Garware Polyester Ltd presented the prizes to the winners.

investment. Most importantly, it often was a stepping stone to bigger things.

The two-day event was addressed by Mr Rajesh Tolia, Chief Executive Officer, International Finishing Academy. The Keynote address was delivered by Ms T S Ushasri, Senior Vice President and General Manager, Manhattan Associates India and the Inaugural address by Dr Kalpana Gopalan, Principal Secretary, Food, Civil Supplies & Consumer Affairs Dept, Government of Karnataka.

A total of 57 kaizens were presented and competed in four categories. Mr Yuvaraj S, Senior Counsellor , TPM Club India, CII-IQ announced the winners of the 11 trophies. Mr Rajesh Parim, Principal Counsellor & Head, TPM Club India , CII-IQ; Mr Sethuraman P, Consultant, TPM

The CII Institute of Quality organized the CII Annual EA Convention on 4-5 June 2015 at Bangalore with the theme “The Dance of Change - Building Value for the Organisations” which was attended by 85 participants from various industries and regions.

Mr Viswanathan, Past Chairman, CII Karnataka & Managing Director, John Fowler (India) Private Limited in his welcome address noted that executive assistants were often the eyes and ears of the CEO as his job profile involved diverse assignments such as overseeing key projects such as mergers and acquisitions to understanding new businesses for



Winners of the Kaizen Trophy with Counsellors and members of the TPM Club India, CII Institute of Quality

Winners

Restorative Kaizen

1st Winner – Varroc Engineering Pvt. Plant IV

2nd Winner - SKF India Ltd. Pune

Renovative Kaizen

1st Winner - Godrej & Boyce Mfg Co.Ltd. PED

2nd Winner - Endurance Technologies Pvt. Ltd. Transmission Division

3rd Winner - Endress + Hauser Flowtec (India)Pvt. Ltd

Innovative Kaizen

1st Winner - Badve Auto Comps Pvt. Ltd. Plant 3

2nd Winner - Tirth Agro Technology Pvt. Ltd.

Breakthrough Kaizen

1st Winner - Mahindra & Mahindra Ltd.Nashik Plant 1

2nd Winner - Badve Engineering Ltd. Unit - V

4th Winner - Mahindra Vehicle Mfg.Ltd.

3rd Winner - Aurangabad Electricals Ltd.

Annual EA Convention 2015

For more details on this Conference and other TPM related programmes, please contact [email protected]

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To continue the journey of penetrating TPM amongst TPM practising companies and companies planning to embark in their journey of TPM, CII – TPM Club India successfully conducted the 3rd TPM Circle Competition on 24 April 2015 at Chennai.

22 TPM Circles competed in four categories for 1st Prize & 2nd Prize in each category.

The following were the Key Take aways from the competition

?Kaizens presented at the competition?Some of these best practices that could be implemented in

participating companies own circles.?Learning the ‘ Percolation of the Management Objectives` into the

Circle level?Networking

• with colleagues from the same company – different location• with other companies who are practicing TPM• each participant returning with “ENHANCED KNOWLEDGE”

Mr V Ramesh, Managing Director, E.I.D Parry (India) Ltd, in his valedictory speech congratulated all the circles who presented their case studies. He informed that only decision are taken at the board meetings & actions for achieving the discussion, happen in the

The aim of this programme, was to help meet the demand for highly skilled EAs who possess the range of skills needed to manage, build and promote effective working practices and relationships within organisations. There is a growing demand in both the public and private sectors for highly skilled EAs who understand current management theories and practices and how these could be applied to support, co-ordinate and manage individual managers and/ or groups of managers.

The topics covered included Shadow Leaders: The Dance of Change in the EA's role, Building Value for the Organisations; Reinvigorating Life’ - Panel Discussion- How Does Technology Affect Family Communication?; Is Balancing a Challenge only for Women?; The Assistant Evolution: It’s a Marathon not a sprint; Leadership: Improving your leadership effectiveness on the job, Management by Self Mastery and Movers & Shakers’- Health & Fitness & Grooming.



Participants in the Annual EA Convention 2015, Bangalore

For more details on this programme, please contact [email protected]

3rd TPM Circle Competition

3rd TPM Circle Competition Winners

KK Circle1st Prize-Bajaj Auto Ltd. Chakan2nd Prize-Badve Engineering Ltd (II)

JH Circle1st Prize-Mahindra & Mahindra Ltd, Igatpuri Engine Plant2nd Prize-Lumax Auto Technologies Ltd., Chakan

QM Circle1st Prize-Lumax Auto Technologies Ltd., Waluj2nd Prize-Godrej Precision Engineering

PM Circle1st Prize-Bajaj Auto Ltd.Chakan2nd Prize-Eimco Elecon(I) Ltd.

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announced the winners of the competition.

Mr Ramesh, Mr. Mayilvahan, Mr. P Masilamani, & Mr R Anantharaman presented the prizes to the winners.

physical, emotional and social aspects. In the physical domain safety concerns can range from verbal duels to brawls to ragging and bullying, sometimes resulting in violence. There can be injuries on playgrounds or disasters which may be natural or manmade. The emotional aspect of safety concerns could arise out of harassment, bullying, peer pressure or abuse . There are no clear guidelines for schools on identification of abuse, reporting, referral, investigation, treatment and follow up, and appropriate judicial involvement,”

To address these issues, CII Institute of Quality has organized a two day Workshop on ‘Safer and Smarter Schools’ in Army Public School, Bangalore on the 6th and 7th of April 2015. The workshop focussed on various aspects of School Safety & Security standards in:

?Transportation safety?Building Safety?Lab safety?Electric and Fire Safety?Response to Emergencies and Crises at School ?Counselling of Children?Effective audit and assessment of School

shop floor. Hence it is important that the circles become more active and vibrant to support the company in becoming competitive.

Mr Rajesh Parim, Principal Counsellor & Head, CII-IQ TPM Club India

No priority is as important as ensuring the safety of our nation’s children. And nowhere is this more critical than in our nation’s schools – the erstwhile havens of safety, learning and growth for our children. The recent deaths, injuries, rapes and abuses of children in schools have underscored the need for better school child safety standards, closer monitoring of the safety of children, scrupulous screening of school staff, stronger enforcement of safety standards, active participation of parents in the safety of their children, and increased use of training and technology to improve school child safety.

Increasingly the need for safe schools is becoming self evident. UNICEF reports that 19 out of 100,000 children in India die of safety-related accidents – the highest in the world. The Times of India reports that one in every two children is subjected to child sexual abuse in India while 80% of the cases go unreported. The WHO reports that 41% of deaths of children are because of a lack of road transportation safety – again the highest in the world. And yet we avert our eyes to the travesty that is child safety in schools across India. The recent incidents of rape and physical abuse reported in schools of Bangalore and other Metros has compelled schools to revisit the safety and security practices followed by them.

Safety in schools has various dimensions of safety which include



Winners of the 3rd TPM Circle Competition with Counsellors of the TPM Club, India

Two Day Workshop on Making Schools Safer and Smarter

For more details on CII-IQ’s TPM & Manufacturing Excellence related programmes, please contact [email protected]

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The workshop was inaugurated by Mr. Mohammad Mohsin, Commissioner Public Instruction, Govt of Karnataka. Ms Suchitra Rao, Consultant to Govt of Karnataka and an expert on Child Issues delivered the special address. Both, Mr. Mohsin and Ms. Rao stressed on the importance of safety in schools and delved on the various safety aspects that will be included in the safe draft school policy to be tabled in

the next session of the Karnataka Assembly.

The 2-day workshop was attended by over 30 Principals / Teachers / Educators / Management committee members from Schools who were keen to make their schools safe havens.



Mr. Mohammad Mohsin IAS, Commissioner Public Instruction, Govt of Karnataka delivering the Inaugural Speech

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Two School Excellence Programmes to benefit teachers in the NTPC Campus at Unchahar was organized jointly by Chinmaya School and DAV Public School on 16 & 17 April. This program, facilitated by the Education Excellence team of CII Institute of Quality, was supported and sponsored by NTPC. The team of Mr Sanjay Madan GM (Project), Mr Vinod Chaudhary GM (O & M) , Mr S C Soni AGM(HR) & Dr Udayan Tiwary, Senior Specialist, NTPC Hospital , who besides gracing the Inaugural session, were rather keen on the success and optimum benefit to the teachers as well as students.

Mr Sanjay Madan GM (Project) inspired the teachers with his speech on the importance of training as a continuous need for all professions. Principal Mr A K Tiwari of Chinmaya Vidhyalaya and Principal Mr V K Chandel of DAV Public School coordinated and ensured the smooth conduct of both the programmes. Over 50 Teachers from three schools participated in the activities and attended the training. These teachers shared their views on quality as a component in school education. Theychallenged the customary norms and suggested solutions beneficial to the location specific needs and the peculiar concerns of Unchahar.

National Thermal Power Corporation Limited unit of Unchahar, Uttar Pradesh sponsored both the programs for additional development of Schools functioning in their project area. While one program was for training for the School Teachers of Chinmaya Vidyalaya (English Medium), DAV Public School (English Medium) and Saraswati Vidyalaya (Hindi medium), the second program was for the Students studying in Class IX to XII of Chinmaya Vidyalaya and DAV Public School.

NTPC took a proactive step since the feedback from students and parents to the schools over the past few years had been that students completely lacked exposure to the multiple professions available to them upon finishing school. Unchahar School students only have



School Excellence Programmes in NTPC, Unchahar

NTPC Officials and School Principals lightening the lamp at the Inaugural function, 16th April 2015

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the option of selecting Science as a stream till Standard XII and then move to other parts of the country for degree education. These students were only aware of the two traditional courses of Engineering and Medicine due to the predominant culture of the place.

It was hence decided by the management of NTPC, Unchahar and the

Principal of Chinmaya Vidhyalaya to organize a program to fulfil this pressing and important need of the students of IX to XII. While awareness was the key to this pertinent problem for a vocation choice, information and counselling to support it and answer queries of these young minds was also relevant.

The one day Awareness Session on Career Counselling and Future Prospects was then designed and delivered to 515 students of two schools from classes IX to XII. The session was designed to inform students on variety of options post X and XII. It included how to select a career choice by tapping on personal requirements and personality types. What role does interest and passion play in choosing, sustaining

and growing in a career stream? The session also covered areas like Examination & Goal setting along with failure and how to handle the same. Multiple Audio visual clippings, videos of relevance were used to keep the session interesting and hold the attention of the young audience.



For more details on CII-IQ’s Education Excellence programmes, please contact [email protected]

Students of Chinmaya Vidhyalaya & DAV School, Unchahar

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Key Takeaways:

?Presentations given by Host Companies on their core competency, best manufacturing practices and future scenario.

?Exclusive access to companies shop floor?Deep insights of technological strengths of the global market

leaders?Discussed success stories of each company ?Provide an insight into the practical aspects of implementing best

practices to ensure quality across different sectors

The CII IQ – TPM Club India organised a “Best Practices in Manufacturing” Study Mission on 11th May to TVS Motor Company Ltd, Hosur & 21st May to Titan Industries Ltd, Hosur. 70 participants from 40 companies attended the Mission. The mission provided a unique opportunity to the participating companies to come across diverse exceptional ways and best practices in these companies with valuable first-hand insight of the technological strengths of these leading companies. The learnings would help the participants replicate these best practices in their own organizations to achieve enormous benefits to their contemporary quality and productivity besides evolving themselves as a potential Award Company having established global standards.



Study Mission on “ Best Practices in Manufacturing”

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nWorkshop on Excellence in Strategy Deployment28 - 29 August, 2015, Bangalore

nBusiness Excellence Practioners' Workshop23 - 25 September, 2015, Chennai

nNational Competition & Conference on Six Sigma24 - 25 September, 2015, Bangalore

nNational Summit on Quality in Education23 - 24 September, 2015, Bangalore

nThe Champions Competition28 September, 2015, Chennai

n15th TPM National Conference29 - 30 September, 2015, Chennai

ACTIVITIES & PROGRAMMES CONDUCTED DURING AUGUST & SEPTEMBER 2015

FORTHCOMING PROGRAMMES October-December 2015

CII School Excellence Mission

FINLAND

2 October,2015

5-9 October, 2015

20th TPM Facilitators Course

MUSSOORIE

9-10 October, 2015

Six Sigma National Conference

CHENNAI

12-16 October,2015

Reflection Lab on School Leaders

CHENNAI

12-16 October,2015

CII IQ Manufacturing Mission

GERMANY

23 October, 2015

School Excellence Conclave

CHANDIGARH

14-16 November,2015

Strategy Deployment for CEOs

NEW DELHI

5-6 November,2015

23th National Quality Summit

BANGALORE

5-6 November,2015

SMB Performance Excellence -

Star Recognition Program 2015

BANGALORE

3 - 4 December,2015

TPM Circle Competition

BANGALORE

15-16 November,2015

BE STAR Recognitons-2015

(Large Organisations)

BANGALORE

23-24 November,2015

TPM Facilitators Course

GURGAON

CII Headquarters : Mantosh Sondhi Centre, 23 Institutional Area, Lodi Road, New Delhi 110003. Phone : 91-11-24629994 - 7 Fax :91-11-24626149 / 24633168

Confederation of Indian Industry

CONTACT DETAILS

Confederation of Indian IndustryCII Institute of Quality

Bharat Nagara 2nd StageMagadi Road, Vishwaneedam Post, Bangalore - 560 091 T : +91 80 23286085 / 7690/9391 F : +91 80 23280314

Chennai

Confederation of Indian IndustrySouthern Region98/1,Velacherry main roadGuindy. Chennai 600032T : +91 44 42444555 F : +91 44 42444510

Gurgaon

Confederation of Indian Industry Plot No. 249 F, Sector - 18 Phase IV, Udyog Vihar Gurgaon - 122015 T : +91 124 4014060-67 F : +91 124 4014069 / 80

Pune

Confederation of Indian IndustryPune Zonal Office10th Floor, Office D, Godrej Eternia-C, 'B' Wing, 3, Off Pune Mumbai HighwayWakdewadi, Shivajinagar, Pune 411 005T : +91 20 66075800 / 01 F : +91 20 66075822

Mumbai

Confederation of Indian Industry105, Kakad Chambers, 1st Floor132 Dr Annie Besant RoadWorli, Mumbai - 400 018Tel : 022-24931790Fax : 022-24945831 / 24939463

For further details, please contact:

[email protected]



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