23575900 axis bank project

8/16/2019 23575900 Axis Bank Project

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AFFILIATED BY ANNAMALAI UNIVERSITY0 C-ENNAI


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CENTUM LEARNING CENTER0 NAGPUR

AFFILIATED BY ANNAMALAI UNIVERSITY0

C-ENNAI

CERTIFICATE

This is to certify that this project titled “WHOLE BANKING OPERATION!

is a "o#a$ed %or& carried o't a#d de(eloped "y HILPA ) *PA+H,A,

i# partial f'l$ll-e#t for the a%ard of de.ree of /ATER O0 B*INEA+/INITRATION) +'ri#. the acade-ic sessio# 1223412526 s'"-itted

to A##a-alai *#i(ersity6 Ta-il Nad' '#der -y .'ida#ce a#d

s'per(isio#)

This is also to certify that this project is the res'lt of ca#didates o%#

%or& a#d is of s'7cie#tly hi.h sta#dard to %arra#t its s'"-issio# to

the '#i(ersity for the a%ard of the said de.ree)

To the "est of -y o%led.e the -atter prese#ted i# this project report

has #ot "ee# s'"-itted earlier for a#y other de.ree8diplo-a to a#y'#i(ersity)

The assista#ce a#d help re#dered to hi- d'ri#. the co'rse of his

project %or& i# the for- of "asic so'rce -aterial a#d i#for-atio# ha(e

"ee# d'ly aco%led.ed)

/s) Riddhi +eshpa#de /r) a#jay 9ho're

:Project G'ide; :+irector6 9L96

Na.p'r;


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AFFILIATED BY ANNAMALAI UNIVERSITY0C-ENNAI

CERTIFICATE

This is to certify that /iss hilpa *padhyay is the st'de#ts of

/BA45st


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AFFILIATED BY ANNAMALAI UNIVERSITY0

C-ENNAI

AC1NO2LEDGEMENT

I prese#t this project report o# “%hole "a#&i#. operatio#s! IN A?I

BANK LT+)6 WAR+HA %ith a se#se of .reat pleas're a#d satisfactio#) I

'#dersi.# %ith pleas're ta&e this opport'#ity to tha#& all those related

directly or i#directly i# preparatio# of this project report)

I started %or&i#. o# this project '#der the i#(al'a"le .'ida#ce of

Ho#ora"le /iss) Riddhi +eshpa#de -a- for %hich I a- (ery -'ch

tha#&f'l for her (al'ed ti-e .i(e# for the p'rpose) Witho't her co4

operatio# o'r project %or& %o'ld ha(e "ee# di7c'lt to co-plete)

I epress o'r si#cere tha#&s to /r) a.tap sir6 :Bra#ch /a#a.er; i#

Ais Ba#& Ltd)6 Wardha a#d staC i# that or.a#iDatio#) I a- also

tha#&f'l to /r) a#jay 9ha're sir


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/iss hillpa *padhyay

CENTUM LEARNING CENTER0 NAGPURAFFILIATED BY ANNAMALAI UNIVERSITY0

C-ENNAI

DECLARATION

I here"y declare that this project titled “WHOLE BANKING OPERATION

! is a "o#a$ed a#d a'the#tic record of %or& do#e "y -e '#der the

s'per(isio# of /iss) Riddhi +eshpa#de d'ri#. acade-ic sessio# 12234

1252)

The %or& prese#ted here is #ot d'plicated fro- a#y other so'rce a#d

also #ot s'"-itted earlier for a#y other de.ree8diplo-a to a#y

'#i(ersity)

I '#dersta#d that a#y s'ch d'plicatio# is lia"le to "e p'#ished i#

accorda#ce %ith the '#i(ersity r'les)


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/I) HILPA

*PA+H,A,

INDE3SR. NO. TOPIC PAGE NO.C-APTER COMPANY PROFILE

5)5 I#trod'ctio# of ais "a#&

5)1 History of Ais "a#&

5) /a#a.e-e#t of Ais "a#&

5)F /ilesto#e

C-APTER $PROE9T INTRO+*9TION

1)5 Project I#trod'ctio#

1)1 /ea#i#. of Wholesale Ba#&i#. operatio#s

1) +e$#itio#s of Ba#&i#.

1)F /ea#i#. of Ba#&i#.

C-APTER 4PROE9T REEAR9H

)5 Prod'ct of Ais Ba#&

)1 9'sto-er er(ice i# Ba#&i#. Operatio#

) Traditio#al Ba#&i#. Acti(ities

)F Acco'#ti#. for Ba#& Acco'#t

) Eco#o-ic 0'#ctio#

) Ba#&i#. 9ha##els

) Types of I#(est-e#t Ba#&

)3 /ort.a.e Ba#&i#.

)J K,9 :K#o% ,o'r 9'sto-er;

C-APTER 5 TRAINING CONCEPT

F)5 Or.a#iDatio# tr'ct're of Ais Ba#&

F)1 a(i#. Acco'#t I#for-atio#

F) 9'rre#t Acco'#t I#for-atio#

F)F Trai#i#. I# Wholesale Ba#&i#. Operatio#s

C-APTER 6 FINDINGS AND SUGGESTIONS

)5 0i#di#.s


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)1 '..estio#

) 9o-petitorsC-APTER 7 CONCLUSION

C-APTER 8 BIBLIOGRAP-Y

C-APTER COMPANY PROFILE


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1.1Itroct"o o/ a9", *a:+

9o--ercial "a#&i#. ser(ices %hich i#cl'des -ercha#t "a#&i#.6 direct

$#a#ce i#frastr'ct're $#a#ce6 (e#t're capital f'#d6 ad(isory6

tr'steeship6 fore6 treas'ry a#d other related $#a#cial ser(ices) As o#

54/ar4122J6 the Gro'p has 31 "ra#ches6 ete#sio# co'#ters a#d

6J a'to-ated teller -achi#es :AT/s;)

Ais Ba#& %as the $rst of the #e% pri(ate "a#&s to ha(e "e.'#

operatio#s i# 5JJF6 after the Go(er#-e#t of I#dia allo%ed #e% pri(ate

"a#&s to "e esta"lished) The Ba#& %as pro-oted joi#tly "y the

Ad-i#istrator of the speci$ed '#derta&i#. of the *#it Tr'st of I#dia :*TI

4 I;6 Life I#s'ra#ce 9orporatio# of I#dia :LI9; a#d Ge#eral I#s'ra#ce

9orporatio# of I#dia :GI9; a#d other fo'r P* i#s'ra#ce co-pa#ies6 i)e)

Natio#al I#s'ra#ce 9o-pa#y Ltd)6 The Ne% I#dia Ass'ra#ce 9o-pa#y

Ltd)6 The Orie#tal I#s'ra#ce 9o-pa#y Ltd) a#d *#ited I#dia I#s'ra#ce

9o-pa#y Ltd) The Ba#& today is capitaliDed to the ete#t of Rs) J)

crores %ith the p'"lic holdi#. :other tha# pro-oters; at )J)The

Ba#&s Re.istered O7ce is at Ah-eda"ad a#d its 9e#tral O7ce is

located at /'-"ai) The Ba#& has a (ery %ide #et%or& of -ore tha#

3 "ra#ches a#d Ete#sio# 9o'#ters :as o# 2th '#e 122J;) The

Ba#& has a #et%or& of o(er 1 AT/s :as o# 2th '#e 122J;

pro(idi#. 1F hrs a day "a#&i#. co#(e#ie#ce to its c'sto-ers) This is

o#e of the lar.est AT/ #et%or&s i# the co'#try) The Ba#& has stre#.ths

i# "oth retail a#d corporate "a#&i#. a#d is co--itted to adopti#. the

"est i#d'stry practices i#ter#atio#ally i# order to achie(e ecelle#ce)

.$ -",tor# o/ A9", *a:+;;4+ The Ba#& %as i#corporated o# rd +ece-"er a#d 9erti$cate of "'si#ess o# 5Fth +ece-"er) The Ba#& tra#sacts "a#&i#. "'si#ess of all descriptio#) *TI Ba#& Ltd) %as pro-oted "y *#it Tr'st of I#dia6 LifeI#s'ra#ce 9orporatio# of I#dia6 Ge#eral I#s'ra#ce 9orporatio# of I#dia


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a#d its fo'r s'"sidiaries) The "a#& %as the $rst pri(ate sector "a#& to.et a lice#se '#der the #e% .'ideli#es iss'ed "y the RBI);;8+ The Ba#& o"tai#ed lice#se to act as +epository Participa#t %ithN+L a#d applied for re.istratio# %ith EBI to act as MTr'stee to+e"e#t're Holders) R'pees 522 crores %as co#tri"'ted "y *TI6 the

rest fro- LI9 Rs ) crores6 GI9 a#d its fo'r s'"sidiaries Rs 5) croreseach)

;;&+ The Ba#& has 13 "ra#ches i# 'r"a# a#d se-i 'r"a# areas as o#5st 'ly) All the "ra#ches are f'lly co-p'teriDed a#d #et%or&edthro'.h AT) AT/ ser(ices are a(aila"le i# 1 "ra#ches) The Ba#&ca-e o't %ith a p'"lic iss'e of 5626226222 No) of e'ity shares of Rs52 each at a pre-i'- of Rs 55 per share a..re.ati#. to Rs 5)2crores a#d OCer for sale of 16226226222 No) of e'ity shares for cash ata price of Rs 15 per share) O't of the p'"lic iss'e 16126222 shares%ere reser(ed for allot-e#t o# prefere#tial "asis to e-ployees of *TI

Ba#&) Bala#ce of 6F6326222 shares %ere oCered to the p'"lic) Theco-pa#y oCers AT/ cards6 'si#. %hich acco'#t4holders ca# %ithdra%-o#ey fro- a#y of the "a#&s AT/s across the co'#try %hich is i#ter4co##ected "y AT) *TI Ba#& has la'#ched a #e% retail prod'ct %ithoperatio#al ei"ility for its c'sto-ers) *TI Ba#& %ill si.# a co4"ra#da.ree-e#t %ith the -ar&et6 leader6 9iti"a#& NA for e#teri#. i#to thehi.hly pro-isi#. credit card "'si#ess) *TI Ba#& pro-oted "y I#diaspio#eer -'t'al f'#d *#it Tr'st of I#dia alo#. %ith LI96 GI9 a#d its fo'rs'"sidiaries);;;+ *TI Ba#& a#d 9iti"a#& ha(e la'#ched a# i#ter#atio#al co4"ra#ded 9redit card) *TI Ba#& a#d 9iti"a#& ha(e co-e to.ether to

la'#ch a# i#ter#atio#al co4"ra#ded credit card '#der the /aster9ard'-"rella) *TI Ba#& Ltd has i#a'.'rated a# oC site AT/ at Asho& Na.arhere6 ta&i#. the total #'-"er of its oC site AT/s to 5)-$%%%+ The Ba#& has a##o'#ced the la'#ch of Tele4+epository er(icesfor Its depository clie#ts) *TI Ba#& has la'#ch of Mi9o##ect6 its I#ter#et"a#&i#. Prod'ct) *TI Ba#& has si.#ed a -e-ora#d'- of '#dersta#di#. %ith e'ity-aster)co- for e4"ro&i#. acti(ities of thesite) I#$#ity)co- $#a#cial ec'rities Ltd)6 a# e4"ro&i#. o't$t is Typi#.'p %ith *TI Ba#& for a "a#&i#. i#terface) Geojit ec'rities Ltd6 the $rstco-pa#y to start o#li#e tradi#. ser(ices6 has si.#ed a /o* %ith *TIBa#& to e#a"le i#(estors to "'yQsell de-at stoc&s thro'.h the

co-pa#ys %e"site) I#dia "'lls ha(e si.#ed a -e-ora#d'- of '#dersta#di#. %ith *TI Ba#&) *TI Ba#& has e#tered i#to a# a.ree-e#t%ith toc& Holdi#. 9orporatio# of I#dia for pro(idi#. loa#s a.ai#stshares to 9H9ILs c'sto-ers a#d f'#di#. i#(estors i# p'"lic a#dri.hts iss'es) I9RA has 'p.raded the rati#. *TI Ba#&s Rs 22 crorecerti$cate of deposit pro.ra--ed to A5) *TI Ba#& has tied 'p %ithLST Trade)co- for pro(idi#. c'sto-iDed o#li#e tradi#. sol'tio# for"ro&ers)


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$%%+ *TI Ba#& la'#ched a pri(ate place-e#t of #o#4co#(erti"lede"e#t'res to rise 'p to Rs crores) *TI Ba#& has ope#ed t%o oCsiteAT/s a#d o#e ete#sio# co'#ter %ith a# AT/ i# /a#.alore6 ta&i#. itstotal #'-"er of AT/s across the co'#try to ) *TI Ba#& has recordeda 1 per ce#t rise i# #et pro$t for the 'arter e#ded epte-"er 26

12256 at Rs 2)J crore) 0or the seco#d 'arter e#ded epte-"er 2612226 the #et pro$t %as Rs 5J)23 crore) The total i#co-e of the "a#&d'ri#. the 'arter %as 'p per ce#t at Rs )1 crore) $%%$+ *TI Ba#& Ltd has i#for-ed BE that hri B R Bar%ale hasresi.#ed as a +irector of the Ba#& %)e)f) a#'ary 216 1221) A 9 hah6for-erchair-a# of Ba#& of Baroda6 also retired fro- the "a#&s "oardi# the third 'arter of last year) His place co#ti#'es to "e (aca#t) /+a-odara# too& o(er as the director of the "oard after ta&i#. i# therei#s of *TI) B Pa#dit has also joi#ed the "a#&s "oard s'"se'e#t tothe retire-e#t of K G assal) *TI Ba#& Ltd has i#for-ed that hri Pa'l

0letcher has "ee# appoi#ted as a# Additio#al +irector No-i#ee of 9+90i#a#cial er(ice :/a'riti's; Ltd of the Ba#&)A#d hri +o#ald Pec& has"ee# appoi#ted as a# Additio#al +irector :#o-i#ee of o'th AsiaRe.io#al 0'#d; of the Ba#&) *TI Ba#& Ltd has i#for-ed that o# layi#.do%# the o7ce of 9hair-a# of LI9 o# "ei#. appoi#ted as 9hair-a# of EBI6 hri G N Bajpai6 No-i#ee +irector of LI9 has resi.#ed as a+irector of the Ba#&)$%%$+ B Para#jpe S A"id H'ssai# cease to "e the +irectors of *TIBa#&)*TI Ba#& Ltd has i#for-ed that i# the -eeti#. of the Board of +irectors follo%i#. decisio#s %ere ta&e#@ /r ,ash /ahaja#6 ice9hair-a# a#d /a#a.i#. +irector of P'#ja" Tractors Ltd %ere appoi#ted

as a# Additio#al +irector %ith i--ediate eCect) /r N 9 i#.hal for-erice 9hair-a# a#d /a#a.i#. +irector of 9I9I %as appoi#ted as a#Additio#al +irector %ith i--ediate eCect) ABN A-ro6 *TI Ba#& i# pactto share AT/) *TI Ba#& Ltd has i#for-ed BE that a -eeti#. of theBoard of +irectors of the Ba#& is sched'led to "e held o# Octo"er 1F61221 to co#sider a#d ta&e o# record the '#a'dited half yearly8'arterly $#a#cial res'lts of the Ba#& for the half year8U'artere#ded epte-"er 26 1221) *TI Ba#& Ltd has i#for-ed that hri / Tri(edi has "ee# appoi#ted as a# alter#ate director to hri +o#ald Pec&%ith eCect fro- No(e-"er 16 1221)$%%4+ *TI Ba#& Ltd has i#for-ed BE that at the -eeti#. of the Board

of +irectors of the co-pa#y held o# a#'ary 56 1226 hri R NBharad%aj6 /a#a.i#. +irector of LI9 has "ee# appoi#ted as a#Additio#al +irector of the Ba#& %ith i--ediate eCect)4 *TI Ba#&6 thepri(ate sector "a#& has ope#ed a "ra#ch at Nellore) The "a#&s9hair-a# a#d /a#a.i#. +irector6 +r P)) Naya&6 i#a'.'rati#. the "a#&"ra#ch at GT Road o# /ay 1) pea&i#. o# the occasio#6 +r Naya&said) This -ar&s a#other step to%ards the ete#si(e c'sto-er "a#&i#.foc's that %e are pro(idi#. across the co'#try a#d rei#forces o'r


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co--it-e#t to "ri#. s'perior "a#&i#. ser(ices6 -ar&ed "yco#(e#ie#ce a#d close#ess to c'sto-ers) 4*TI Ba#& Ltd) has i#for-edthe Echa#.e that at its -eeti#. held o# '#e 16 122 the BO+ ha(edecided the follo%i#.@ 5; To appoi#t /r) A T Pa##ir el(a-6 for-er9/+ of *#io# Ba#& of I#dia a#d Prof) aya#th ar-a of the I#dia#

I#stit'te of /a#a.e-e#t6 Ah-eda"ad as additio#al directors of theBa#& %ith i--ediate eCect) 0'rther6 /r) Pa##ir el(a- %ill "e the#o-i#ee director of the Ad-i#istrator of the speci$ed '#derta&i#. of the *#it Tr'st of I#dia :*TI4I; a#d /r) aya#th ar-a %ill "e a#I#depe#de#t +irector) 1; To iss'e No#49o#(erti"le *#sec'redRedee-a"le +e"e#t'res 'p to Rs)522 crs6 i# o#e or -ore tra#ches asthe Ba#&s Tier 4 II capital) 4*TI has "ee# a'thoriDed to la'#ch 5 AT/so# the Wester# Rail%ay tatio#s of /'-"ai +i(isio#) 4*TI $led s'ita.ai#st $#a#cial i#stit'tio#s I09I Ltd i# the de"t reco(ery tri"'#al at/'-"ai to reco(er Rs)3cr i# d'es) 4*TI "a#& -ade a# e#try to the0ood 9redit Pro.ra--e> it has -ade a# e#try i#to the J cl'ster %hich

i#cl'des pri(ate sector6 p'"lic sector6 old pri(ate sector a#d co4operati(e "a#&s) 4hri Ajeet Prasad6 No-i#ee of *TI has resi.#ed asthe director of the "a#&) 4Ba#&s 9hair-a# a#d /+ +r) P) ) Naya&i#a'.'rated a #e% "ra#ch at Nellore)4*TI "a#& allots shares '#derE-ployee toc& Optio# che-e to its e-ployees) 4*#(eils pre4paidtra(el card isa Electro# Tra(el 9'rre#cy 9ard 4Allot-e#t of 3J1e'ity shares of Rs 52 each '#der EOP) 4*TI Ba#& ties 'p %ith *K .o(tf'#d for co#tract far- i# 4hri B Pa#dit6 #o-i#ee of the Ad-i#istratorof the peci$ed *#derta&i#. of the *#it Tr'st of I#dia :*TI4I; hasresi.#ed as a director fro- the Ba#& %ef No(e-"er 516 122) 4*TIBa#& '#(eils #e% AT/ i# i&&i-)

$%%5+ 9o-es o't %ith Rs) 22 -# *#sec'red Redee-a"le No#49o#(erti"le +e"e#t're Iss'e6 iss'e f'lly s'"scri"ed 4*TI Ba#& Ltd hasi#for-ed that hri Ajeet Prasad6 No-i#ee of the Ad-i#istrator of thepeci$ed *#derta&i#. of the *#it Tr'st of I#dia :*TI 4 I; has "ee#appoi#ted as a# Additio#al +irector of the Ba#& %) e) f) a#'ary 126122F)4*TI Ba#& ope#s #e% "ra#ch i# *d'pi4*TI Ba#&6 Geojit i# pact fortradi#. platfor- i# Uatar 4*TI Ba#& ties 'p %ith hrira- Gro'p 9os4*#(eils pre-i'- pay-e#t facility thro'.h AT/s applica"le to LI9 *TIBa#& c'sto-ers V/etal j'#ctio# :/;4 the o#li#e tradi#. a#dproc're-e#t joi#t (e#t're of Tata teel a#d teel A'thority of I#dia:AIL;4 has roped i# *TI Ba#& to start oC o%# e'ip-e#t for Tata teel)

4+IEBOL+ yste-s Pri(ate Ltd6 a %holly o%#ed s'"sidiary of +ie"oldI#corporated6 has sec'red a -ajor co#tract for the s'pply of AT/s a#ser(ices to *TI Ba#& 4HB9 co-pletes ac'isitio# of 5F) sta&e i# *TIBa#& for ) - 4*TI Ba#& i#stalls AT/ i# Thir'(a#a#thap'ra- 4La'#chesRe-itta#ce 9ard i# associatio# %ith Re-it1I#dia6 a We" site oCeri#.-o#ey tra#sfer ser(ices$%%6+ 4 *TI Ba#& e#ters i#to a "a#c ass'ra#ce part#ership %ith BajajAllia#D Ge#eral for selli#. .e#eral i#s'ra#ce prod'cts thro'.h its


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"ra#ch #et%or&) 4*TI Ba#& la'#ches its $rst atellite Retail Assets9e#tre :RA9; i# Kar#ata&a at /a#.alore)$%%7+ 4*BL sets 'p "ra#ch i# aip'r 4*TI Ba#& '#(eils priority "a#&i#.lo'#.e)

.4 Maa


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-ercha#t4s'pported re%ards pro.ra-

April42 *TI Ba#& ope#s a 0i#a#cial er(ices 9ate.ory I Bra#ch i# the +I09 i#+'"ai

/ar42 *TI Ba#& ties 'p %ith Hy'#dai /otor I#dia Ltd) for 9ar Loa#s

/ar42 *TI Ba#& ties 'p %ith II09L to pro(ide $#a#ce for i#frastr'ct'ral projectsi# the co'#try

/ar42 *TI Ba#& la'#ches 9ar Loa#s i# associatio# %ith /ar'ti *dyo. Ltd

/ar42 *TI Ba#& ope#s a 0'll Lice#se Ba#& Bra#ch i# Ho#. Ko#.

0e"42 0i#a#ce /i#ister hri P) 9hida-"ara- La'#ches hrira- 4 *TI Ba#& 9o 4Bra#ded 9redit 9ard Ecl'si(ely 0or -all Road Tra#sport Operators:RTO;

0e"42 *TI Ba#& a##o'#ces the la'#ch of its /eal 9ard

0e"42 *TI Ba#& a##o'#ces the la'#ch of its Gift 9ard0e"42 LI9 Pre-i'- pay-e#t #o% thro'.h *TI Ba#& Bra#ches

a#42 *TI "a#& ope#s Priority Ba#&i#. "ra#ch i# /'-"ai a#d Kol&ata

No(42 *TI Ba#& ope#s Priority Ba#&i#. Lo'#.e i# P'#e

ep42 *TI Ba#& la'#ches operatio#s of *BL ales6 its ales '"sidiary 4I#a'.'rates its $rst o7ce i# Ba#.alore

A'.42 *TI Ba#& a##o'#ces the la'#ch of its 9redit 9ard B'si#ess

A'.42 *TI Ba#& "eco-es the $rst I#dia# Ba#& to s'ccessf'lly iss'e 0orei.#9'rre#cy Hy"rid 9apital i# the I#ter#atio#al /ar&et

A'.42 *TI Ba#& B'si#ess Gold +e"it 9ard /aster9ard La'#ched 4 +esi.#ed for"'si#ess related spe#di#. "y /Es a#d self e-ployed professio#als

A'.42 *TI Ba#& a##o'#ces the sche-e of iss'a#ce of Xe#ior 9itiDe# I+ 9ardXi# associatio# %ith +i.#ity 0o'#datio#

A'.42 *TI Ba#& rolls o't its 1222th AT/

'ly42 *TI Ba#& ope#s Represe#tati(e O7ce i# ha#.hai

/ay42 *TI Ba#& a#d LI9 joi# ha#ds to la'#ch a# A##'ity 9ard for .ro'ppe#sio#ers of LI9

/ay42 *TI Ba#& ties 'p %ith Geojit 0i#a#cial er(ices to oCer O#li#e Tradi#.ser(ice to its c'sto-ers

Apr42 *TI Ba#& ope#s its $rst i#ter#atio#al "ra#ch i# i#.apore

a#42 *TI Ba#& a#d *TI /'t'al 0'#d to la'#ch a #e% ser(ice for sale a#drede-ptio# of -'t'al f'#d sche-es thro'.h the Ba#&s AT/s acrossthe co'#try


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+ec42 *TI Ba#& %i#s I#ter#atio#al 0i#a#ci#. Re(ie% :I0R; Asia I#dia Bo#dHo'se a%ard for the year 122

Oct42 *TI Ba#& ete#ds "a#&i#. ser(ices to the r'ral -il& prod'cers i# A#a#da#d Kheda districts i# G'jarat

'ly42 *TI Ba#& a#d isa I#ter#atio#al la'#ch /o"ile Re$ll facility 4 A#yti-e6A#y%here Pre4Paid /o"ile Re$ll for all isa 9ardholders i# I#dia

/ay42 *TI Ba#& a#d Bajaj Allia#D joi# ha#ds to distri"'te .e#eral i#s'ra#ceprod'cts

Apr42 *TI Ba#& la'#ches -art Pri(ile.e 4 a special "a#& acco'#t desi.#ed for%o-e#

/ar42 /TNL ties 'p %ith *TI Ba#& for pay-e#t of telepho#e "ills thro'.h theBa#&s AT/ #et%or&

/ar42 *TI Ba#& .ets listed o# the Lo#do# toc& Echa#.e6 raises *Y 1J)2-illio# thro'.h Glo"al

/ar42 +epositary Receipts :G+Rs;

0e"42 *TI Ba#& appoi#ted "y Go(er#-e#t of Kar#ata&a as the sole "a#&er forthe Ba#.alore O#e :B5; project

0e"42 *TI Ba#& la'#ches a po%erf'l (ersio# of Kisa# 9redit 9ard

a#42 *TI Ba#& ties 'p %ith Re-it1I#dia to la'#ch the Re-itta#ce 9ard

/ar42F *TI Ba#& e#a"les pre-i'- pay-e#t of LI9 policies thro'.h its AT/s)

0e"42F Bilateral arra#.e-e#t "et%ee# tate Ba#& of I#dia :a#d its associate-e-"er "a#&s; a#d *TI Ba#&) co-es i#to force %ith the

co--e#ce-e#t of operatio#s :as o# rd 0e"r'ary 2F; of the co-"i#ed#et%or& of o(er F222 AT/s

0e"42F *TI Ba#& :"y p'rs'i#. a proacti(e strate.y of for.i#. "ilaterala.ree-e#ts a#d "ei#. a pro.ressi(e player i# the -'lti4lateralco#sorti'-s for shared AT/ #et%or&; oCers its c'sto-ers access too(er 222 AT/s across the co'#try 4 the lar.est to "e oCered "y a#y"a#& i# I#dia so far)

+ec42 Ba#& i#a'.'rated its AT/ at The.' #ear the Nath'la Pass i# i&&i-) This AT/ is at the hi.hest altit'de i# I#dia)

ep42 The Ba#&s AT/s across the co'#try crosses the tho'sa#d -ar&

ep42 Ba#& la'#ches the Tra(el 9'rre#cy 9ard)

A'.42 The Ba#&s +e"it 9ard crosses the o#e -illio# -ar&)

A'.42 Total Ad(a#ces cross Rs 6222 9rore)

/ay42 Ba#& declares a #et pro$t of Rs 5J1)53 crores for 0,26 a .ro%th of Fo(er the pre(io's year


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/ar42 Ba#& si.#s A.ree-e#t %ith E-ployees Pro(ide#t 0'#d Or.a#iDatio#:EP0O; for dis"'rse-e#t of Pe#sio#

/ar42 Ba#& crosses the 322 AT/ -ar&

/ar42 The Ba#& iss'es 636163F f'lly paid 'p e'ity shares totali#. to Rs)

5F)22 crores6 thro'.h a/ar42 Prefere#tial oCer to Life I#s'ra#ce 9orporatio# of I#dia :#o%

co#stit'ti#. 5)F of

/ar42 the Ba#&s epa#ded e'ity;6 9iticorp Ba#&i#. 9orporatio#6 Bahrai#:holdi#. )3F;6 9hris 9apital I6

/ar42 LL96 /a'riti's :holdi#. )3F; a#d Kar'r ysya Ba#& Ltd):co#stit'ti#.5)22; The Ba#& also

/ar42 I#creases the a'thoriDed share capital of the Ba#& fro- Rs) 12 croresto Rs) 22 crores)

0e"42 Ba#&6 i# a pio#eeri#. -o(e6 la'#ches the AT PAR 9he'e facility6 free of cost6 for all its a(i#.s Ba#& c'sto-ers)

0e"42 Ba#& %i#s -a#date to set 'p 5F AT/s at the Wester# Rail%ay statio#salo#. the /'-"ai di(isio#)

Oct421 Ba#& la'#ches 9orporate i9o##ectZ 4 the I#ter#et Ba#&i#. facility for9orporate

A'.421 Ba#& si.#s /o* %ith BNL re.ardi#. "ill collectio# ser(ices across theco'#try thro'.h "oth o#li#e a#d o[i#e cha##els)

Apr421 Ba#& ope#s its 22th AT/

/ar421 +eposits 9ross Rs)516 222 9rore

a#421 The Ba#&s 522th "ra#ch ope#s at T'ticori#6 Ta-il#ad'

a#421 The Ba#& ope#s a# AT/ at the Gol +a&4Kha#a6 i)e) the Ne% +elhi GPO6-a&i#. it the $rst i#sta#ce of a co--ercial "a#& setti#. 'p a# AT/ ata#y post4o7ce i# the co'#try)

+ec425 Total Ad(a#ces cross Rs 6222 9rore

No(425 The deposit "ase for the Ba#& crosses Rs) 526222 9rore

ep425 Pri(ate place-e#t of 1 sta&e i# the Ba#& to 9+9 9apital Part#ers) *TIholdi#. red'ces to FF)33

A'.425 Ba#& si.#s /o* %ith I#dia Post for i#trod'ci#. (al'e added $#a#cialprod'cts a#d ser(ices to c'sto-ers of "oth or.a#iDatio#s6 i#cl'di#.setti#. 'p of *TI Ba#& AT/s i# post o7ces)

'ly425 Ba#& ties 'p %ith Go(t of A#dhra Pradesh for collectio# of co--ercialta

+ec422 Ba#& ope#s its 122th AT/) It "eco-es the 1#d lar.est AT/ #et%or& i#


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the co'#try6 a positio# held e(e# today)

Oct422 Ba#& "eco-es f'lly #et%or&ed

'ly422 E4co--erce i#itiati(es a##o'#ced

'ly422 0i#a#cial Ad(isory er(ices oCered "e.i##i#. %ith -ar&eti#. of * F

Apr422 *TI Ba#& calls oC its proposed -er.er %ith Glo"al Tr'st Ba#& a#ds'r.es ahead o# its o%#)

Apr422 Ba#& la'#ches its I#ter#et "a#&i#. -od'le6 i9o##ect Retail loa#si#trod'ced for the $rst ti-e "y the Ba#&

/ar422 Pro$ts cross Rs 2 crore -ar& for the $rst ti-e)

0e"422 Ba#& adopts 0i#acle soft%are fro- I#fosys for core "a#&i#.

a#422 +r)P) Naya& ta&es o(er as 9hair-a# a#d /a#a.i#. +irector fro- hri'priya G'pta)

ep4JJ 9ash -a#a.e-e#t ser(ices :9/; la'#ched6 9o "ra#ded credit cardla'#ched

/ar4JJ +eposits cross Rs)222 crores

ep4J3 *TI Ba#& .oes p'"lic %ith a Rs) 5 crore p'"lic iss'e> Iss'e o(er4s'"scri"ed 5)1 ti-es6 o(er 5 la&h retail i#(estors) *TI holdi#. red'ces to2)3

'#4J 9rosses Rs)5222 crore deposit -ar&

/ar4J 9o-pletes $rst pro$ta"le year i# operatio#

Apr4JF 0irst "ra#ch of *TI Ba#& i#a'.'rated at Ah-eda"ad "y +r) /a#-oha#i#.h6 Ho#"le 0i#a#ce /i#ister6 Go(er#-e#t of I#dia)

+ec4J *TI Ba#& co-es i#to "ei#.

+ec4J Re.istered o7ce at Ah-eda"ad> Head o7ce at /'-"ai


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C-APTER $

PROJECT INTRODUCTION


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$. PROJECT INTRODUCTION

As a part of c'rric'l'- the st'de#ts of /BA ha(e to '#der.o '--er

I#ter#ship Pro.ra- :IP;) Wherei# a st'de#t .ets the o%led.e a"o't

practical life6 ho% the %or& is do#e i# co-pa#ies6 ho% to .et

ac'ai#ted %ith %or&i#. co#ditio#s a#d other -a#y s'ch thi#.s6 etc)

the -ai# ai- "ehi#d this pro.ra- is that st'de#ts .et so-e

eperie#ce %ith %hich he co'ld .et assista#ce %hile searchi#. the jo")

This pro.ra- is .e#erally pro(ided "y a co-pa#y a#d it lasts for at

least t%o -o#ths) t'de#ts as per their specialiDatio#s co'ld apply for

IP a#d .et the opport'#ity to %or& i# a co-pa#y6 %hich the colle.e

s'..ests)

As a -a#a.e-e#t st'de#t I also ha(e to '#der.o IP) I .ot the

opport'#ity to co-plete this pro.ra- i# A?I BANK LT+)6 for t%o

-o#ths) Ais "a#& is o#e of the leadi#. BANK i# "a#&i#. sector i#

I#dia) 0irst of the t%o -o#ths %as de(oted to trai#i#.) O'r trai#i#.

started %ith the sessio# of i#for-atio# a"o't "a#& prod'ct a#d sales

a#d 4 %hat is the -ea#i#. of the co#cepts6 i-porta#ce of sales a#d

-ar&eti#. %as ta'.ht) The seco#d part %as a"o't ope# a# acco'#t4

%hy %e ope# a# acco'#t i# "a#&6 a"o't the "a#&i#. sector4 as a(e#'e

for i#(est-e#t6 ho% "a#&i#. sector is Better A(e#'e for i#(est-e#t)

The #et sessio# %as a"o't detailed o%led.e a"o't "a#&i#. sector4

ho% to sell these prod'cts i# -ar&et) The last sessio# %as a"o't the

practical o%led.e a"o't ho% to .et appoi#t-e#t of c'sto-ers a#d

ho% to co#(i#ce the- to ta&e the prod'ct) I# the seco#d -o#th %e

ha(e sell the prod'cts directly i# the -ar&et6 proced're of selli#. the

prod'cts etc)


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$.$ MEANING OF 2-OLESALE BAN1ING OPERATIONS

The Wholesale Ba#&i#. co#tai#s prod'cts sold to lar.e a#d -iddle-ar&et co--ercial co-pa#ies6 as %ell as to co#s'-ers o# a %holesale"asis) This i#cl'des le#di#.6 treas'ry -a#a.e-e#t6 -'t'al f'#ds6

asset4"ased le#di#.6 co--ercial real estate6 corporate a#di#stit'tio#al tr'st ser(ices6 a#d i#(est-e#t "a#&i#. thro'.h Wells0ar.o ec'rities) The co-pa#y also o%#s Bari#. to# Associates6 a-iddle -ar&et i#(est-e#t "a#&) Wells 0ar.o historically has a(oidedlar.e corporate loa#s as sta#d4alo#e prod'cts6 i#stead re'iri#. that"orro%ers p'rchase other prod'cts alo#. %ith loa#s\%hich the "a#&sees as a loss leader) O#e area that is (ery pro$ta"le to Wells6ho%e(er6 is asset4"ased le#di#.@ le#di#. to lar.e co-pa#ies 'si#.assets as collateral that are #ot #or-ally 'sed i# other loa#s) This ca#"e co-pared to s'"pri-e le#di#.6 "'t o# a corporate le(el) The -ai#"ra#d #a-e for this acti(ity is XWells 0ar.o 0oothill6X a#d is re.'larly

-ar&eted i# to-"sto#e ads i# the Wall Street Journal) Wells 0ar.o alsoo%#s Eastdil ec'red6 %hich is descri"ed as a Xreal estate i#(est-e#t"a#&X "'t is esse#tially o#e of the lar.est co--ercial real estate"ro&ers for (ery lar.e tra#sactio#s :s'ch as the p'rchase a#d sale of lar.e 9lass4A o7ce "'ildi#.s i# ce#tral "'si#ess districts thro'.ho'tthe *#ited tates;)

The =ho>e,a>e *a:"< o?erat"o, co,",t o/ the /o>>o="<

tra,act"o,+

5) Ope#i#. of Acco'#t

1) Iss'e of 9hec& "oo&

) I#ter#atio#al +e"it 8 9redit 9ard

F) Iss'e of +e-a#d +raft :++;

) Net "a#&i#.

) e4-ail state-e#t

) pho#e "a#&i#.

3) I#sta U'ery

J) I#sta Alert

52) Bill pay

55) Pass"oo&

http://en.wikipedia.org/wiki/Treasury_managementhttp://en.wikipedia.org/wiki/Mutual_fundhttp://en.wikipedia.org/wiki/Real_estatehttp://en.wikipedia.org/wiki/Investment_bankinghttp://en.wikipedia.org/wiki/Wells_Fargo_Securitieshttp://en.wikipedia.org/wiki/Wells_Fargo_Securitieshttp://en.wikipedia.org/wiki/Loss_leaderhttp://en.wikipedia.org/wiki/Asset-based_lendinghttp://en.wikipedia.org/wiki/Subprimehttp://en.wikipedia.org/wiki/Tombstone_(financial_industry)http://en.wikipedia.org/wiki/Wall_Street_Journalhttp://en.wikipedia.org/wiki/Treasury_managementhttp://en.wikipedia.org/wiki/Mutual_fundhttp://en.wikipedia.org/wiki/Real_estatehttp://en.wikipedia.org/wiki/Investment_bankinghttp://en.wikipedia.org/wiki/Wells_Fargo_Securitieshttp://en.wikipedia.org/wiki/Wells_Fargo_Securitieshttp://en.wikipedia.org/wiki/Loss_leaderhttp://en.wikipedia.org/wiki/Asset-based_lendinghttp://en.wikipedia.org/wiki/Subprimehttp://en.wikipedia.org/wiki/Tombstone_(financial_industry)http://en.wikipedia.org/wiki/Wall_Street_Journal


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51) U'arterly Acco'#t tate-e#t

5) Loa# 0acility

$.4 DEFINITIONS OF BAN1ING A "a#& is a $#a#cial i#stit'tio# lice#sed "y a .o(er#-e#t) Its

pri-ary acti(ity is to le#d -o#ey) /a#y other $#a#cial acti(ities%ere allo%ed o(er ti-e) 0or ea-ple "a#&s are i-porta#tplayers i# $#a#cial -ar&ets a#d oCer $#a#cial ser(ices s'ch asi#(est-e#t f'#ds)

Ba#&i#. ca# also "e de$#ed as e#.a.i#. i# the "'si#ess of &eepi#. -o#ey for sa(i#.s a#d chec&i#. acco'#ts or forecha#.e or for iss'i#. loa#s a#d credit)

Tra#sacti#. "'si#ess %ith a "a#&> depositi#. or %ithdra%i#.

f'#ds or re'esti#. a loa#)

Ba#& 4 a s'pply or stoc& held i# reser(e for f't're 'se :especiallyi# e-er.e#cies;

$.5 MEANING OF BAN1INGA# or.a#iDatio#6 's'ally a corporatio#6 chartered "y a state or federal.o(er#-e#t6 %hich does -ost or all of the follo%i#.@ recei(es de-a#ddeposits a#d ti-e deposits6 ho#ors i#str'-e#ts dra%# o# the-6 a#dpays i#terest o# the-> disco'#ts #otes6 -a&es loa#s6 a#d i#(ests i#sec'rities> collects chec&s6 drafts6 a#d #otes> certi$es depositors

chec&s> a#d iss'es drafts a#d cashiers chec&s)

http://www.investorwords.com/3504/organization.htmlhttp://www.investorwords.com/1140/corporation.htmlhttp://www.investorwords.com/1895/Federal.htmlhttp://www.businessdictionary.com/definition/government.htmlhttp://www.investorwords.com/1398/demand_deposit.htmlhttp://www.investorwords.com/1398/demand_deposit.htmlhttp://www.investorwords.com/4977/time_deposit.htmlhttp://www.businessdictionary.com/definition/honor.htmlhttp://www.investorwords.com/2507/instrument.htmlhttp://www.investorwords.com/3626/pay.htmlhttp://www.investorwords.com/2531/interest.htmlhttp://www.investorwords.com/1471/discount.htmlhttp://www.investorwords.com/3351/note.htmlhttp://www.investorwords.com/2858/loan.htmlhttp://www.investorwords.com/2598/invest.htmlhttp://www.investorwords.com/5954/securities.htmlhttp://www.businessdictionary.com/definition/check.htmlhttp://www.investorwords.com/1576/draft.htmlhttp://www.investorwords.com/7122/depositor.htmlhttp://www.investorwords.com/2651/issue.htmlhttp://www.investorwords.com/771/cashiers_check.htmlhttp://www.investorwords.com/3504/organization.htmlhttp://www.investorwords.com/1140/corporation.htmlhttp://www.investorwords.com/1895/Federal.htmlhttp://www.businessdictionary.com/definition/government.htmlhttp://www.investorwords.com/1398/demand_deposit.htmlhttp://www.investorwords.com/1398/demand_deposit.htmlhttp://www.investorwords.com/4977/time_deposit.htmlhttp://www.businessdictionary.com/definition/honor.htmlhttp://www.investorwords.com/2507/instrument.htmlhttp://www.investorwords.com/3626/pay.htmlhttp://www.investorwords.com/2531/interest.htmlhttp://www.investorwords.com/1471/discount.htmlhttp://www.investorwords.com/3351/note.htmlhttp://www.investorwords.com/2858/loan.htmlhttp://www.investorwords.com/2598/invest.htmlhttp://www.investorwords.com/5954/securities.htmlhttp://www.businessdictionary.com/definition/check.htmlhttp://www.investorwords.com/1576/draft.htmlhttp://www.investorwords.com/7122/depositor.htmlhttp://www.investorwords.com/2651/issue.htmlhttp://www.investorwords.com/771/cashiers_check.html


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C-APTER $

PROJECT RESEARC-


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4. PRODUCT OF A3IS BAN1

• Easy Access a(i#. Acco'#t

• a(i#. Acco'#t for Wo-e#

• Pri-e a(i#. Acco'#t

• e#ior 9itiDe#s a(i#. Acco'#t

• Priority Ba#&i#.

• 9orporate alary Acco'#t

• Tr'st 8NGOs a(i#. Acco'#t

• Reside#t 0orei.# 9'rre#cy Acco'#t

• O#li#e Tradi#. Acco'#t

• 9'rre#t Acco'#t

• Ter- +eposits

• Loc&er 0acilities

• NRI er(ices


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• +epository er(ices

• 0i#a#cial Ad(isory er(ices

• Wealth /a#a.e-e#t er(ices

• I#s'ra#ce ol'tio#s V Life a#d Ge#eral

• Retail Loa#s

• 9redit Loa#s

• Tra(el 9'rre#cy 9ards

• Re-itta#ce 9ards

• Gift 9ards

)

4.$ C,to!er ,er@"ce " Ba:"< O?erat"o,

Chee Dro? Bo9 Fac">"t#

RBIs 9o--ittee o# Proced'res a#d Perfor-a#ce A'dit o# P'"licer(ices has reco--e#ded that "oth the drop "o facility a#d the

facility for aco%led.e-e#t of the che'es at the re.'lar collectio#co'#ters sho'ld "e a(aila"le to c'sto-ers a#d #o "ra#ch sho'ld ref'seto .i(e a# aco%led.e-e#t if the c'sto-er te#ders the che'es atthe co'#ters)

I,,e o/ Chee Boo:,+ The 9o--ittee has o"ser(ed that so-e"a#&s do #ot allo% depositors to collect their che'e "oo& at the


25/51

"ra#ch "'t i#sist o# dispatchi#. the che'e "oo& "y co'rier to thedepositor) 0'rther6 it is stated "y the 9o--ittee that the depositoris forced to si.# a declaratio# that a despatch "y the co'rier is atthe depositors ris& a#d co#se'e#ce a#d that the depositor shall#ot hold the "a#& lia"le i# a#y -a##er %hatsoe(er i# respect of

s'ch despatch of che'e "oo&) 9o--ittee has o"ser(ed this as a#'#fair practice a#d ad(ised "a#&s to refrai# fro- o"tai#i#. s'ch'#derta&i#.s fro- depositors) Ba#&s sho'ld also e#s're that che'e"oo&s are deli(ered o(er the co'#ters o# re'est to the depositorsor his a'thoriDed represe#tati(e)

State!et o/ Accot, Pa,, Boo:,+ The 9o--ittee has #otedthat "a#&s i#(aria"ly sho% the e#tries i# depositors pass"oo&s 8state-e#t of acco'#ts as XBy 9leari#.X or XBy 9he'eX) 0'rther6 i#the case of Electro#ic 9leari#. yste- :E9; a#d RBI Electro#ic

0'#ds Tra#sfer :RBIE0TR; "a#&s i#(aria"ly do #ot pro(ide a#y detailse(e# tho'.h "rief partic'lars of the re-itta#ce are pro(ided to therecei(i#. "a#&) I# so-e cases co-p'teriDed e#tries 'sesophisticated codes %hich j'st ca##ot "e deciphered) With a (ie% toa(oidi#. i#co#(e#ie#ce to depositors6 "a#&s are ad(ised to a(oids'ch i#scr'ta"le e#tries i# pass"oo&s state-e#ts of acco'#t a#de#s're that "rief6 i#telli.i"le partic'lars are i#(aria"ly e#tered i#pass"oo&s 8 state-e#ts of acco'#t) Ba#&s -ay also e#s're thatthey adhere to the -o#thly periodicity prescri"ed "y 's %hilese#di#. state-e#t of acco'#ts)

4.4 Tra"t"oa> *a:"< act"@"t"e,@ Ba#&s act as pay-e#ta.e#ts "y co#d'cti#. chec&i#. or c'rre#t acco'#ts for c'sto-ers6payi#. che'es dra%# "y c'sto-ers o# the "a#&6 a#d collecti#.che'es deposited to c'sto-ers c'rre#t acco'#ts) Ba#&s also e#a"lec'sto-er pay-e#ts (ia other pay-e#t -ethods s'ch as tele.raphictra#sfer6 E0TPO6 a#d AT/) Ba#&s "orro% -o#ey "y accepti#. f'#dsdeposited o# c'rre#t acco'#ts6 "y accepti#. ter- deposits6 a#d "yiss'i#. de"t sec'rities s'ch as "a#otes a#d "o#ds) Ba#&s le#d-o#ey "y -a&i#. ad(a#ces to c'sto-ers o# c'rre#t acco'#ts6 "y

-a&i#. i#stall-e#t loa#s6 a#d "y i#(esti#. i# -ar&eta"le de"tsec'rities a#d other for-s of -o#ey le#di#.) Ba#&s pro(ide al-ost allpay-e#t ser(ices6 a#d a "a#& acco'#t is co#sidered i#dispe#sa"le "y-ost "'si#esses6 i#di(id'als a#d .o(er#-e#ts) No#4"a#&s that pro(idepay-e#t ser(ices s'ch as re-itta#ce co-pa#ies are #ot #or-allyco#sidered a# ade'ate s'"stit'te for ha(i#. a "a#& acco'#t) Ba#&s"orro% -ost f'#ds fro- ho'seholds a#d #o#4$#a#cial "'si#esses6 a#dle#d -ost f'#ds to ho'seholds a#d #o#4$#a#cial "'si#esses6 "'t #o#4

http://en.wikipedia.org/wiki/Transactional_accounthttp://en.wikipedia.org/wiki/Chequehttp://en.wikipedia.org/wiki/Telegraphic_transferhttp://en.wikipedia.org/wiki/Telegraphic_transferhttp://en.wikipedia.org/wiki/EFTPOShttp://en.wikipedia.org/wiki/Automated_teller_machinehttp://en.wikipedia.org/wiki/Banknoteshttp://en.wikipedia.org/wiki/Bond_(finance)http://en.wikipedia.org/wiki/Transactional_accounthttp://en.wikipedia.org/wiki/Chequehttp://en.wikipedia.org/wiki/Telegraphic_transferhttp://en.wikipedia.org/wiki/Telegraphic_transferhttp://en.wikipedia.org/wiki/EFTPOShttp://en.wikipedia.org/wiki/Automated_teller_machinehttp://en.wikipedia.org/wiki/Banknoteshttp://en.wikipedia.org/wiki/Bond_(finance)


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"a#& le#ders pro(ide a si.#i$ca#t a#d i# -a#y cases ade'ates'"stit'te for "a#& loa#s6 a#d -o#ey -ar&et f'#ds6 cash -a#a.e-e#ttr'sts a#d other #o#4"a#& $#a#cial i#stit'tio#s i# -a#y cases pro(idea# ade'ate s'"stit'te to "a#&s for le#di#. sa(i#.s to

3.4 Accounting for bank accountsBa#& state-e#ts are acco'#ti#. records prod'ced "y "a#&s '#der the(ario's acco'#ti#. sta#dards of the %orld) *#der GAAP a#d I0R thereare t%o &i#ds of acco'#ts@ de"it a#d credit) 9redit acco'#ts areRe(e#'e6 E'ity a#d Lia"ilities) +e"it Acco'#ts are Assets a#dEpe#ses) This -ea#s yo' credit a credit account to i#crease its"ala#ce6 a#d yo' de"it a debit account to i#crease its "ala#ce)


27/51

) Cre"t "ter!e"at"o "a#&s "orro% a#d le#d "ac&4to4"ac& o#their o%# acco'#t as -iddle -e#

F) Cre"t a>"t# "!?ro@e!et "a#&s le#d -o#ey to ordi#aryco--ercial a#d perso#al "orro%ers :ordi#ary credit 'ality;6 "'t arehi.h 'ality "orro%ers) The i-pro(e-e#t co-es fro- di(ersi$catio#of the "a#&s assets a#d capital %hich pro(ides a "'Cer to a"sor"losses %itho't defa'lti#. o# its o"li.atio#s) Ho%e(er6 "a#otesa#d deposits are .e#erally '#sec'red> if the "a#& .ets i#to di7c'ltya#d pled.es assets as sec'rity6 to raise the f'#di#. it #eeds toco#ti#'e to operate6 this p'ts the #ote holders a#d depositors i# a#eco#o-ically s'"ordi#ated positio#)

) Matr"t# Tra,/or!at"o "a#&s "orro% -ore o# de-a#d de"ta#d short ter- de"t6 "'t pro(ide -ore lo#. ter- loa#s) I# other%ords6 they "orro% short a#d le#d lo#.) With a stro#.er credit'ality tha# -ost other "orro%ers6 "a#&s ca# do this "y

a..re.ati#. iss'es :e).) accepti#. deposits a#d iss'i#. "a#otes;a#d rede-ptio#s :e).) %ithdra%als a#d rede-ptio#s of "a#otes;6-ai#tai#i#. reser(es of cash6 i#(esti#. i# -ar&eta"le sec'rities thatca# "e readily co#(erted to cash if #eeded6 a#d raisi#. replace-e#tf'#di#. as #eeded fro- (ario's so'rces :e).) %holesale cash-ar&ets a#d sec'rities -ar&ets;)

3.6 Banking channels

Ba#&s oCer -a#y diCere#t cha##els to access their "a#&i#. a#d otherser(ices@

• A "ra#ch6 "a#&i#. ce#tre or $#a#cial ce#tre is a retail locatio#%here a "a#& or $#a#cial i#stit'tio# oCers a %ide array of face4to4face ser(ice to its c'sto-ers)

• AT/ is a co-p'teriDed teleco--'#icatio#s de(ice that pro(idesa $#a#cial i#stit'tio#s c'sto-ers a -ethod of $#a#cialtra#sactio#s i# a p'"lic space %itho't the #eed for a h'-a# cler&or "a#& teller) /ost "a#&s #o% ha(e -ore AT/s tha# "ra#ches6a#d AT/s are pro(idi#. a %ider ra#.e of ser(ices to a %iderra#.e of 'sers) 0or ea-ple i# Ho#. Ko#.6 -ost AT/s e#a"lea#yo#e to deposit cash to a#y c'sto-er of the "a#&s acco'#t "y

feedi#. i# the #otes a#d e#teri#. the acco'#t #'-"er to "ecredited) Also6 -ost AT/s e#a"le card holders fro- other "a#&sto .et their acco'#t "ala#ce a#d %ithdra% cash6 e(e# if the cardis iss'ed "y a forei.# "a#&)

• /ail is part of the postal syste- %hich itself is a syste- %herei#%ritte# doc'-e#ts typically e#closed i# e#(elopes6 a#d alsos-all pac&a.es co#tai#i#. other -atter6 are deli(ered to

http://en.wikipedia.org/wiki/Asset_liability_mismatchhttp://en.wikipedia.org/wiki/Branch_(banking)http://en.wikipedia.org/wiki/Automatic_teller_machinehttp://en.wikipedia.org/wiki/Mailhttp://en.wikipedia.org/wiki/Asset_liability_mismatchhttp://en.wikipedia.org/wiki/Branch_(banking)http://en.wikipedia.org/wiki/Automatic_teller_machinehttp://en.wikipedia.org/wiki/Mail


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desti#atio#s aro'#d the %orld) This ca# "e 'sed to depositche'es a#d to se#d orders to the "a#& to pay -o#ey to thirdparties) Ba#&s also #or-ally 'se -ail to deli(er periodic acco'#tstate-e#ts to c'sto-ers)

• Telepho#e "a#&i#. is a ser(ice pro(ided "y a $#a#cial i#stit'tio#%hich allo%s its c'sto-ers to perfor- tra#sactio#s o(er thetelepho#e) This #or-ally i#cl'des "ill pay-e#ts for "ills fro--ajor "illers :e).) for electricity;)

• O#li#e "a#&i#. is a ter- 'sed for perfor-i#. tra#sactio#s6pay-e#ts etc) o(er the I#ter#et thro'.h a "a#&6 credit '#io# or"'ildi#. societys sec're %e"site)

• /o"ile "a#&i#. is a -ethod of 'si#. o#es -o"ile pho#e toco#d'ct si-ple "a#&i#. tra#sactio#s "y re-otely li#&i#. i#to a"a#&i#. #et%or&)

• ideo "a#&i#. is a ter- 'sed for perfor-i#. "a#&i#. tra#sactio#sor professio#al "a#&i#. co#s'ltatio#s (ia a re-ote (ideo a#da'dio co##ectio#) ideo "a#&i#. ca# "e perfor-ed (ia p'rpose"'ilt "a#&i#. tra#sactio# -achi#es :si-ilar to a# A'to-atedteller -achi#e;6 or (ia a (ideoco#fere#ce e#a"led "a#& "ra#ch

4.8 T#?e, o/ "@e,t!et *a:,

•

I#(est-e#t "a#&s X'#der%riteX :.'ara#tee the sale of; stoc& a#d"o#d iss'es6 trade for their o%# acco'#ts6 -a&e -ar&ets6 a#dad(ise corporatio#s o# capital -ar&et acti(ities s'ch as -er.ersa#d ac'isitio#s)

• /ercha#t "a#&s %ere traditio#ally "a#&s %hich e#.a.ed i# trade$#a#ce) The -oder# de$#itio#6 ho%e(er6 refers to "a#&s %hichpro(ide capital to $r-s i# the for- of shares rather tha# loa#s)*#li&e (e#t're capital $r-s6 they te#d #ot to i#(est i# #e%co-pa#ies

4.& Mort


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co#s'-ers ca# .et -ort.a.e loa#s directly) *s'ally6 -ort.a.e "a#&s

a(ail f'#ds fro- the 0ederal Natio#al /ort.a.e Associatio#6 or 0N/A6

also o%# as 0a##ie /ae6 the 0ederal Ho-e Loa# /ort.a.e

9orporatio#6 or 0HL/96 also o%# as 0reddie /ac6 or a#y other lar.e

co-pa#ies that ser(ice -ort.a.es6 %hich are related to the seco#dary

-ort.a.e -ar&et) Here are a fe% poi#ters a"o't the #itty4.ritty of

-ort.a.e "a#&i#.)

Mort


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Mort


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follo%ed for ope#i#. a #e% acco'#t) ,o' -ay also lo. i# to o'r %e"site

%%%)ais"a#&)co- for s'ch i#for-atio# %hich is displayed prod'ct4

%ise)

C-APTER 5

TRAINING CONCEPT

http://www.axisbank.com/http://www.axisbank.com/


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5. ORGANIATION STRUCTURE OF A3IS BAN1


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5.$ SAVING ACCOUNT INFORMATION


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+e$#itio#@ A deposit acco'#t at a "a#& or sa(i#.s a#d loa# %hich pays

i#terest6 "'t ca##ot "e %ithdra%# "y chec& %riti#.)

T#?e, o/ Sa@"< Accot I A9", Ba:"<

ero Ba>ace Sa@"e o/ !a"ta""< a a@era#

*a>ace.

Featre,+ ' .No A(era.e U'arterly Bala#ce re'ire-e#t

1) 0ree I#ter#atio#al +e"it 9ard %ith a# Accide#tal I#s'ra#ce co(er 'pto Rs 1 la&hs] :char.es for the pri-ary holder are %ai(ed;) 0ree -o"ile "a#&i#. facilityF) Access thro'.h -ore tha# 31 "ra#ches a#d -ore tha# J AT/s) At4Par che'e facility %ith the cleari#. li-it of Rs 26222)1F Tele"a#&i#. S I#ter#et "a#&i#.) 0ree 'arterly state-e#ts3) 0ree -o#thly e4state-e#t

Co"t"o, A??>#+'

5) I#itial f'#di#. of Rs) 622)1) Acco'#t -ai#te#a#ce fee of Rs) 22 per a##'-

1r",h" Sa@"


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Iterat"oa> Ma,ter De*"t Car The Krishi a(i#.s Acco'#t e#titles yo' to a# I#ter#atio#al /aster

+e"it 9ard %ith %hich yo' ca# access yo'r acco'#t a#yti-e thro'.h

the Ais Ba#& AT/ #et%or& free of cost) This card co-es %ith a cash

%ithdra%al li-it of Rs 16222 per day) 0ree Accide#t I#s'ra#ce co(er of

Rs 1 lac&s)

A#=here Ba:"<

Bei#. a Krishi acco'#t holder6 yo' are e#titled to access o'r %ide

#et%or& of -ore tha# 31 "ra#ches a#d J AT/s across FF2 cities)

,o' ca# #o% easily carry o't yo'r tra#sactio#s thro'.h a#y of the

"ra#ches or AT/s)

At Par Chee Boo: ,o'r Krishi a(i#.s Acco'#t co-es %ith the At4Par 9he'e facility) Thisfacility e#a"les yo' to e#cash the che'es as local i#str'-e#ts at a#yof the FF2 ce#ters %here the Ba#& has its prese#ce6 at #o etra cost)/oreo(er6 yo' ca# also iss'e che'es at other ce#ters 'pto the li-it of Rs 26222)

Ea,# Acce,, Sa@"


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• At4par che'e • AT/ Net%or& • A#y%here Ba#&i#. • Tele"a#&i#. • i9o##ect • /o"ile Ba#&i#. • U'arterly acco'#t state-e#t • U'arterly i#terest ^ ) per a##'- • 0ree -o#thly e4state-e#t)

,o' ca# a(ail of all these ser(ices %ith a -i#i-'- 'arterly a(era.e

"ala#ce of Rs) 6222 i# -etro or 'r"a# ce#ters6 Rs) 1622 i# se-i 'r"a#ce#ters a#d Rs) 56222 i# r'ral ce#ters)

Cor?orate Sa>ar# Accot+

O'r 9orporate alary Po%er OCeri#. is desi.#ed to oCer payroll

sol'tio#s thro'.h i# a 1F ? e#(iro#-e#t) We le(era.e o# o'r

ete#si(e #et%or& of distri"'tio# cha##els spread across F2 ce#ters

thro'.h a #et%or& of -ore tha# 31 "ra#ches a#d J AT/s "esides

o'r s'perior ser(ice deli(ery -odel a#d prod'ct feat'res6 as a stro#.

diCere#tiator6 to pro(ide (al'e to the e#d 'ser)

Beet to E!?>o#er,+ • E7cie#t salary dis"'rsal) We" *pload 4 Tra#sfer

salaries8rei-"'rse-e#ts directly fro- yo'r c'rre#t acco'#t %ithAis Ba#& to yo'r e-ployees acco'#ts 'si#. I 9o##ect fro- yo'ro7ce)

• i#.le4i#str'ctio# salary credit 4 a-e day salary credits for allco-pa#ies ha(i#. 9orporate Acco'#t %ith Ais Ba#&) +edicatedRelatio#ship /a#a.er at -etro locatio#s to '#dersta#d the

$#a#cial re'ire-e#ts of yo'r e-ployees)Beet to E!?>o#ee,+• No -i#i-'- "ala#ce criteria)

• *#paralleled Access 4 A#y%here "a#&i#. facility thro'.h o'r#et%or& of Bra#ches6 AT/ a#d I#ter#et "a#&i#. facility)

• AT Par che'e "oo&s paya"le locally at all Ais Ba#& locatio#s)

• I#ter#atio#al +e"it c'- AT/ cards %ith e#ha#ced 9ash%ithdra%al facility a#d other (al'e add o#s)

http://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#Atparchequebookhttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#ATMNetworkhttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#AnywhereBankinghttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#Telebankinghttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#iConnecthttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#MobileBankinghttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#Accountstatementhttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#Quarterlyinteresthttp://www.axisbank.com/personal/otherservices/eStatement/eStatement.asphttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#Atparchequebookhttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#ATMNetworkhttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#AnywhereBankinghttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#Telebankinghttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#iConnecthttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#MobileBankinghttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#Accountstatementhttp://www.axisbank.com/personal/accounts/easyaccess/Savings-Account-Features.asp#Quarterlyinteresthttp://www.axisbank.com/personal/otherservices/eStatement/eStatement.asp


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• O#li#e Ba#&i#. %ith f'#ds tra#sfer6 o#li#e shoppi#. a#d "illpay-e#t optio#s)

• +epository ser(ices %ith free o#li#e tradi#. acco'#ts)

• /eal 9ards o# a -aster card platfor-)

• E-ployee Rei-"'rse-e#t acco'#ts as a sa(i#.s acco'#t

(aria#t) Prefere#tial prici#. o# loa# prod'cts a#d credit cards a#dother "a#&i#. prod'cts S ser(ices)

Pr"!e Sa@"


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Are yo' see&i#. a "a#&i#. style that co-pli-e#ts yo'r se#ior stat'sZ

Ais Ba#&s e#ior 9itiDe# a(i#.s Acco'#t has "ee# desi.#ed &eepi#.

i# -i#d the fact that a se#ior citiDe#s "a#&i#. re'ire-e#ts are %holly

diCere#t a#d re'ire special co#sideratio#)

S?ec"a> Pr"@">eete (Sa>te to the e/e,e /orce,)

Are yo' loo&i#. for a# acco'#t that $ts %ith yo'r life i# the +efe#ce

0orcesZ +efe#se alary Acco'#t fro- Ais Ba#& is a prod'ct desi.#ed&eepi#. i# -i#d ho% to'.h a life i# the +efe#se 0orces is) Not o#ly

does it co-e to yo' a"sol'tely free6 #o -i#i-'- "ala#ce is re'ired

either) ,o' ca# also access the e#tire Ais Ba#& #et%or&6 i#cl'di#.

-ore tha# 122 AT/s a#d 2 "ra#ch o7ces :a#d .ro%i#.; #o -atter

%here yo' are posted) With the co-plete .a-'t of "a#&i#. ser(ices


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:i#cl'di#. o(erdrafts6 loa#s a#d Dero4"ala#ce re'ire-e#ts; yo' ca#

#o% rest ass'red a"o't yo'r fa-ily a#d all their $#a#cial #eeds) Its

o'r %ay of sho%i#. o'r appreciatio# to yo'r %or&)

Ba:"< Pr"@">e De*"t Car@ Alo#. %ith a free I#ter#atio#al +e"it 9ard6yo' also .et a free card for the joi#t acco'#t holder) This -ea#s thatyo'r child or spo'se also e#joy the sa-e "e#e$ts of "a#&i#. %ith AisBa#&)F"ac"a> A@",or# Ser@"ce,@ O'r sol'tio#s a#s%er to the t%i# .oalsof -eeti#. yo'r re'ire-e#ts a#d to di(ersify a#d spread the ris& of yo'r i#(est-e#t portfolio6 so yo' ca# loo& for%ard to a co-forta"lea#d %orry4free life) We $rst '#dersta#d yo'r eact i#(est-e#t #eeds

a#d the# desi.# the perfect i#(est-e#t pla# for yo')

Tr,tNGO Sa@""@e, th":"<

o/ other,

Need special "a#&i#. for special ca'sesZ Ais Ba#&s Tr'st Acco'#t is

a# eCort to oCer tho'.htf'l "a#&i#. for people %ho spe#d their li(es

thi#&i#. of others) It is a co-plete "a#&i#. sol'tio# for Tr'sts6

Associatio#s6 ocieties6 Go(er#-e#t Bodies6 ectio# 1 co-pa#ies a#dNGOs6 so that the or.a#iDatio#s ca# de(ote all of their ti-e to their

#o"le -oti(atio#s)

Featre,+'

A a(i#.s Acco'#t for yo'r Tr'st %ith a co#cessio#al A(era.e U'arterlyBala#ce a-'lti4city at4par che'e facility %ith #o li-it o# cleari#. pay-e#ts atce#ters across the co'#try %here(er %e are prese#t)0ree a#y%here "a#&i#. across all o'r Bra#ches a#d Ete#sio# 9o'#ters

a#d o(er all o'r AT/s)0ree +e-a#d +rafts or Pay Orders as a#d %he# re'ired "y yo' tore-it f'#ds)0ree collectio# of che'es at o'tstatio#s locatio#s0ree -o#thly e4state-e#t /o#thly tate-e#t of Acco'#t deli(ered at yo'r doorstep) 0acility forcollecti#. do#atio#s i# yo'r acco'#t thro'.h o'r #et%or& of

http://www.axisbank.com/personal/otherservices/eStatement/eStatement.asphttp://www.axisbank.com/personal/otherservices/eStatement/eStatement.asp


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Bra#ches a#d ete#sio# co'#ters across the co'#try6 as %ell asthro'.h i9o##ect 4 o'r I#ter#et Ba#&i#. facility) Also6 Ais Ba#& ca#oCer the facility to do#ate f'#ds to yo'r Tr'st thro'.h o'r I#ter#etBa#&i#. facility i9o##ect to its c'sto-ers) A# Ais Ba#& c'sto-er ca#do#ate a#y a-o'#t to yo'r Tr'st thro'.h the I#ter#et) I# s'ch cases6

the sa(i#.s acco'#t of the c'sto-er .ets de"ited a#d the sa(i#.sacco'#t of yo'r Tr'st .ets credited %ith the a-o'#t of do#atio# at thesa-e ti-e) At the e#d of e(ery -o#th6 the Ba#& %ill pro(ide a# /I.i(i#. details of the a-o'#t of do#atio#s a#d the #a-e of do#or) This%ill e#a"le the Tr'st to iss'e receipts to the do#ors)0ree I#ter#et Ba#&i#. facility that e#a"les yo' to (ie% the stat's of yo'r acco'#t6 tra#sfer f'#ds a#d carry o't a #'-"er of "a#&i#.acti(ities fro- the co-fort of yo'r ho-e or o7ce.I@e,t!et A@"ce@ O'r 0i#a#cial Ad(isory +es& %ill pro(ide portfolio-a#a.e-e#t ad(ice as %ell as help yo' '#derta&e i#(est-e#ts)Free De!at@

To facilitate yo'r i#(est-e#ts6 %e oCer a free +e-at Acco'#t :char.esd'e to N+L -'st still "e le(ied; to o'r estee-ed acco'#t holders i#the Tr'st or ociety se.-e#t)

Fore"


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3) che'e Protectio# 0aciltity

J) 0ree 1F V ho'r che'e deposite facility

52) Pay-e#t of Go(er#-e#t Taes8 +'es

55) 0orei.# echa#.e ser(ices)

ERO -a,,>e Ba>ace+ -all "'si#esses risi#. o# the .ro%th

.raph #eed the ri.ht of #'rt'ri#. a#d appropriate sol'tio# for their

.ro%i#. "a#&i#. re'ire-e#ts) Reco.#iDi#. these #eeds6 Ais Ba#&

prese#t yo' the Local 9'rre#t Acco'#t .eared to a#s%er all &i#ds of

local "'si#ess re'ire-e#ts) At a -o#thly A(era.e Bala#ce :/AB;

of Rs) Nil)

0EAT*RE@

5) `ero Bala#ce facility

1) free tra#sactio#s e(ery -o#th) Re"ate o# A##'al 9har.es

F) *pfro'#t A##'al 0ee

) /o"ile Ba#&i#.

) AT/ c'- I#ter#atio#al +e"it 9ard

) 0ree I#ter#et Ba#&i#.

3) Tele"a#&i#.

J) 0ree /o#thly Acco'#t tate-e#t

BUILDERS AND REAL ESTATE+ Ais Ba#& '#dersta#ds the

i#creasi#. de-a#ds o# "'si#esses i# this se.-e#t )Heresprese#ti#. the Ais Ba#& B'ilder S Real Estate 9'rre#t Acco'#t a

c'rre#t acco'#t %ith '#paralleled prod'ct feat'res "'ilt to s'it

B'ilders S Realtors ecl'si(ely) This acco'#t oCers yo'

'#-atched co#(e#ie#ce %hile addi#. $#a#cial (al'e to yo'r

"'si#esses spread o(er .eo.raphies) ) At a -o#thly A(era.e

Bala#ce :/AB ; of Rs) Lacs this acco'#t co-es loaded %ith

special facilities a#d "e#e$ts6 -ost appropriate for yo'r

"'si#ess)

0EAT*RE@5) Ho-e Bra#ch 9ash +eposit

1) No# V Ho-e Bra#ch 9ash Withdra%al

) 0ree A#y%here Ba#&i#.

F) 9l'ster facility

) `ero Bala#ce acco'#t for e#dors a#d 'ppliers

) 0ra#&i#. 0acility


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) 9'sto-er che'e pri#ti#.

3) I#ter#et Ba#&i#.

J) 0ree 1F4ho'r Pho#e "a#&i#.

52) /o"ile Alerts

55) AT/ c'- +e"it 9ard

51) 0ree /o#thly Acco'#t tate-e#t

5.5 Tra""< " 2ho>e,a>e Ba:"< O?erat"o,

CORPORATES

9orporate Ba#&i#. reects Ais Ba#&s stre#.ths i# pro(idi#. o'r

corporate clie#ts i# I#dia6 a %ide array of co--ercial6 tra#sactio#al

a#d electro#ic "a#&i#. prod'cts) We achie(e this thro'.h i##o(ati(e

prod'ct de(elop-e#t a#d a %ell4i#te.rated approach to relatio#ship

-a#a.e-e#t)Fe Ser@"ce,+ Wor&i#. 9apital 0i#a#ce6 Bill +isco'#ti#.6 Eport

9redit6 hort Ter- 0i#a#ce6 tr'ct'red 0i#a#ce6 Ter- Le#di#.

No Fe Ser@"ce,+ Letter o/ Cre"t0 9ollectio# of +oc'-e#ts6

Ba#& G'ara#tees

Va>e Ae Ser@"ce,+ y#dicatio# er(ices 6 Real Ti-e Gross

ettle-e#t6 9ash /a#a.e-e#t er(ices6 9orporate alary Acco'#ts6

Rei-"'rse-e#t Acco'#t6 Ba#&ers to Ri.ht8P'"lic Iss'e6 0ore +es&6

/o#ey /ar&et +es&6 +eri(ati(es +es&6 E-ployees Tr'sts6 9ash 'rpl's

9orporates6 Ta 9ollectio#

Iteret Ba:"


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ol'tio#s are desi.#ed to -eet yo'r (aryi#. #eeds) The follo%i#. li#&s

%ill help yo' ide#tify yo'r i#di(id'al #eeds)

Fe Ser@"ce,+ 0'#ded er(ices fro- Ais Ba#& are -ea#t to directly

"olster the day4to4day %or&i#. of a s-all a#d a -edi'- "'si#ess

e#terprise) 0ro- %or&i#. capital $#a#ce to credit s'"stit'tes> fro- eportcredit to co#str'ctio# e'ip-e#t loa# 4 %e cater to (irt'ally e(ery

"'si#ess re'ire-e#t of a# /E) 9lic& o# the ser(ices "elo% that "est

de$#e yo'r #eeds

No'Fe Ser@"ce,+ *#der No#40'#ded ser(ices Ais Ba#& oCers

sol'tio#s that act as a catalyst to propel yo'r "'si#ess) I-a.i#e a

sit'atio# %here yo' ha(e a letter of credit a#d #eed $#a#ce a.ai#st the

sa-e or yo' ha(e a te#der a#d yo' #eed to e'ip yo'rself %ith a

.'ara#tee i# order to .o ahead) This is eactly %here %e ca# help yo' so

that yo' do#t face a#y road"loc&s %he# it co-es to yo'r "'si#ess) Thefollo%i#. are the ser(ices that %ill precisely tell yo' %hat %e ca# do

B'si#ess Acco'#ts6 Letters of 9redit6 9ollectio# of +oc'-e#ts6 Ais Ba#&

Trade6 G'ara#tees6 9ash /a#a.e-e#t er(ices6 /o#ey /ar&et +es&6

+eri(ati(es +es&6 er(ices to 9ash 'rpl's 9orporate6 er(ices to

E-ployee Tr'sts6 Ba#&ers to Ri.hts8P'"lic Iss'e6 Ta 9ollectio#)

S?ec"a>"e Ser@"ce,+ A9", Ba#& is o#e of the -ost tr'sted e#tities

%he# it co-es to specialiDed ser(ices li&e selli#. of precio's -etals to

c'sto-ers) *#der specialiDed ser(ices yo' ca# also a(ail c'sto-iDed

co#trol of yo'r (al'e chai# thro'.h o'r i#ter#et "a#&i#. platfor-)

Va>e Ae Ser@"ce,+ There is a plethora of ser(ices that %e oCer

'#der (al'e added ser(ices) Theres corporate salary acco'#t %hich

e#s'res s-ooth pay-e#t -ethods to yo'r staC) ,o' ca# a(ail a#

assort-e#t of credit cards a#d de"it cards fro- o'r -ercha#t ser(ices)

The /o>>o="< are the h""


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GOVERNMENT SECTOR+ A9", Ba#& acts as a# acti(e -edi'- "et%ee#

the .o(er#-e#t a#d the c'sto-ers "y -ea#s of (ario's ser(ices) These

ser(ices i#cl'de @

• Ta9 Co>>ect"o %herei# c'sto-ers ca# directly pay their taes li&e

+irect taes6 I#direct taes a#d ales Ta collectio#s at their localAis Ba#&

• E'T"c:et">ect"o o/ >e@"e, a ta9e, o# "ehalf of /'#icipal9orporatio#s i)e) Kalya# 4+o-"i(li /'#icipal 9orporatio#6 is

'#derta&e# "y the Ba#&)

• 9ollectio# of sta-p d'ty is do#e (ia fra#&i#. -ode i# the states of

/aharashtra S G'jarat)

The Sta!? Dt# Fra:"< Fac">"t# ", a@a">a*>e at /o>>o="<

*rache, " Mahara,htra 0ort6 9he-"'r6 Lo%er Parel6 /ira Road6

Tha#e :Talao Pali;6 Pa#(el6 Rat#a.iri6 P'#e:09 Road;6 Kolhap'r6

Na.p'r6 Pi-pri)

The Sta!? Dt# Fra:"< Fac">"t# ", a@a">a*>e at /o>>o="<*rache, " GKarat Ah-eda"ad :Na(ra#.p'ra;6 K'tch :/'#dra;6

Baroda :Gotri Road;6 'rat :Ri#. Road;6 Bha(#a.ar S api :GI+9;)

• D",*r,e!et o/ Pe,"o to retired E-ployees of 9e#tral Go(t

a#d +efe#ce is directly do#e "y Ais Ba#& alo#. %ith the

dis"'rse-e#t of pe#sio# to the -e-"ers of EP0O :E-ployees

Pro(ide#t 0'#d Or.a#isatio#;

• E>ectro"c Co>>ect"o o/ /ee, o# "ehalf of +G0T is do#e "y the

"a#& too

• M"",tr# o/ Cor?orate Aa"r, 4 9ollectio# of RO9 fees for the

/i#istry thro'.h a'thorised Bra#ches a#d Net Ba#&i#.)

• Co>>ect"o o/ Pro?ert# Ta9 thro'.h elected Bra#ches o# "ehalf

of /'#icipal 9orporatio# of +elhi


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C-APTER 6


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FINDINGS AND SUGGESTIONS

6. FINDINGS+

5) Ba#& is ha(i#. 3 "ra#ches all o(er the co'#try)

1) The #'-"er of "ra#ches sho'ld "e i#creased)

6.$ SUGGESTIONS+'

5) N'-"er of Bra#ches sho'ld "e i#creased co(eri#. a %ider

area i# (ario's states)

1) A %ide p'"licity to "e .i(e# a"o't the or.a#iDatio# a#d itsprod'cts thro'.h (ario's -ea#s of co--'#icatio#s to &eep

.ro%th -o-e#ts)

) /ore #'-"er of trai#i#. a#d ed'catio#al pro.ra--es

sho'ld "e i#cl'ded i# Ba#&s sched'le)


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F) +e(elopi#. a lear#i#. c'lt're thro'.h co#ti#'o's

lear#i#. process)

6.4 COMPETETIORS

5) I9I9I Ba#& Ltd)

1) H+09 Ba#& Ltd)

) tate Ba#& of I#dia

F) HB9 Ba#&

) RB :Royal Ba#& of cotla#d;

) /aharashtra Ba#& of I#dia

) 9a#ara Ba#&

3) A#dhra Ba#&

J) I+BI "a#&52) Ba#& of I#dia

55) P'#ja" Natio#al Ba#&

51) 9e#tral Ba#&

5) Allaha"ad Ba#&

5F) ING ysya

5) 9e#t'rio# Ba#&

C-APTER 7


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CONCLUSION

7. CONCLUSION

/y eperie#ce %ith Ais Ba#& Ltd) is o'tsta#di#.) While %or&i#. i# Ais

Ba#& I fo'#d that this "a#& has de(eloped -a#ifold i# short period of

ti-e d'e to facilities a#d ser(ices pro(ided to their c'sto-er a#d this

.ro%th rate ca# "e &eep it 'p if they start to .o i# se-i4'r"a# areas) I#

last co'ple of years they ha(e ope#ed #e% -a#y "ra#ches a#d they

sho'ld ope# -a#y -ore) The %or&i#. staC are (ery co4operati(e i#

#at're a#d d'e to that the "a#& %ill also .et .ood "e#e$t) Ais Ba#&

has pro(ided their c'sto-er Net4"a#&i#. facilities a#d d'e to that

tra#sactio#s are do#e fast) 9har.es at Ais Ba#& are o# lo%er side

%he# %e co-pare it %ith other Ba#&s)


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C-APTER 8

BIBLIOGRAP-Y


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8. BIBLIOGRAP-Y

R) NO) RE0EREN9E

5 A Ne% Be.i##i#. @ The T'r#aro'#d tory Of I#dia#Ba#&

1 Ba#& /ar&eti#. @ 9o#cepts A#d Applicatio#s

Ba#&i#. A#d 0i#a#ce

F Ba#&i#. +e(elop-e#ts i# I#dia

Basics of Ba#&i#.


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Ba#& leaet a#d Bo'cher

I#ter#et

23575900 axis bank project

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