USER GUIDE

Model 2235

Luxury Multi Function Facial Couch

PREFACE Congratulations and thank you for purchasing the Cosmetronic 2235 luxury multi-purpose couch. Your choice of luxury couch is a reliable, safe and easy to use piece of professional salon furniture. The 2235 is designed for multi-purpose use only, by trained beauty & medical professionals. Although the treatment couch is designed for use in multiple treatment positions, it should never be used for any purpose other than its intended design limitations. It is important that you read and retain this user manual for future reference. Should you need to contact us regarding your purchase of this product at a future date, please make a note of the following information upon arrival, as this information will expedite any communication with us. SALON NAME ______________________________________________________________ _ _ FULL NAME OF PURCHASER ______________________ __________________ ______

MODEL OF COUCH __ _______ 2235 __________ __ __ DATE OF PURCHASE________ _ __________________________________________ _ _ INVOICE NUMBER _________________ ________________________________ _____ _

CONTACT DETAILS

Tel 0 (044) 1322 290101

Fax 0 (044) 1322 290011

Email info@cosmetronic.com

1) General Information

Contents On Arrival, your 2235 should consist of the following:-

1) Main couch assembly with mains power lead 2) Hand control set 3) Adjustable sliding head and neck support pillow/breather hole & plug 4) Sliding foot rest support 5) Left & Right fold over arms supports

Arrival Your treatment couch is packaged complete (unless delivered by ‘white glove service’), with everything required for immediate use. Your 2235 luxury couch is a, “plug ‘n’ play” piece of equipment and no major assembly is required. You will however, need to connect the ‘head panel and armrest supports’ as shown on the next page, once you have followed the arrival instructions below. The packing carton is designed to cope with normal shipping and handling. However, on its arrival with you the following procedures should be followed to avoid any delays, or rejections in the processing of ‘goods in transit’ claims that may possibly arise: - 1a) Ensure the box is the correct way up. 1b) Check the carton completely for dents in the carton walls or rips to the corners etc. 1c) Always sign the courier receipt documentation as either UNCHECKED or as DAMAGED, or if possible (after inspection) in good condition. However, if you do not sign as unchecked or damaged any signature given will be deemed by the courier’s as ‘received in good condition’ as per their terms & conditions of carriage. 1d) if unfortunately your couch is delivered with any visible damage, once you have signed and accept the goods as ‘damaged’, try to obtain and/or note the following things: Time and delivery date _________________________________________ Delivery agent (e.g.TNT /Parcelforce) _________________________________________ Drivers name _________________________________________ Delivery vehicle registration No. _________________________________________ The above information will prove vital, in expediting the assessment and approval of any claim made, in the unfortunate event of your equipment arriving with damage caused in transit. NB:- Failure to report and/or sign for goods as ‘damaged in transit’ within 24hrs of receipt of goods will result in Non Compliance of courier terms & conditions for goods in transit insurance, and your appointed courier will reject any claims made for damage. All costs for any damage claim made outside of these terms & conditions will be chargeable to the purchaser.

Slide In footrest and lock retaining handle for both single or split leg versions Insert arm with upholstery Slide in headrest facing upwards and then and lock off black insert securing hex-bolt securing clasp with the Allen-key provided On arrival of your couch (unless via ‘white glove’ service) remove the ancillary items from the transportation carton first to prevent damage. Then either tear the packing carton at each corner or use a utility knife (from the inside-out) to open the carton completely. Then move the couch to the desired location for use, taking care to only lift the couch from each side of the bed using the frame, below each side casing. Once in the desired location, the couch should be levelled to its working area by adjusting the feet individually at each corner as required. After levelling the couch you can proceed to fix your moveable arm supports as shown above. Once the arms supports are fitted, you may then insert both the foot, and head rest sections of the couch, and lock them into the required position. After completion of assembly, and once satisfied that the couch is level. You may then plug in the couch to the mains supply, and with the hand control set, start using your new couch.

2) Safety Precautions General Usage Safety > The maximum acceptable lift limit is (150kg) and should NOT be exceeded. Exceeding the MAX LIFT limit will result in damage or component failure to the couch. It may also result in injury to you or your client, and as such should be avoided at all times. >Always ensure your product is used within the correct electrical voltage range. Unless specifically requested, all products are manufactured 220-240v rated and should be used with the same rated supply. The couch should be fused at all times while in use, preferably in conjunction with a surge protection device if possible. > When you have positioned your couch for use, always ensure the power cable is in such a way, that it will not get caught in the moving parts of the couch or jammed under the wheels of the bed (if fitted) or stools etc. Use of a cable protection system is advisable if possible. > This couch model is not recommended for wet or high humidity environments such as Hydrotherapy rooms. Any prolonged exposure to high moisture conditions may affect the electrical components and may result in component failure, and will also increase the possibility of rusting.

> Avoid placing limbs or appendages within the framework area of the couch whilst plugged in or in use. Doing so will result in injury. Always disconnect the couch from the power supply before inspection. Children should not be permitted to use or be near the equipment whilst is use, and must not be left unsupervised with the equipment at any time. > In the unlikely event of a product or component failure, please consult COSMETRONIC or your appointed agent before any inspection or repairs are carried out. > Cosmetronic or its appointed agents are recommended to carry out all repairs; failure to do so may result in the loss of your product warranty.

> Always avoid (anyone) sitting on the head or leg panel of the couch whilst these panels are raised or lowered, as this may result in damage to the couch and its electronic, hydraulic, mechanical functions or to the couch panels. Should this occur, please consult Cosmetronic or your appointed agent. > Clients must avoid sitting or leaning on the side edge or panels of the couch whilst it is raised, to avoid the possibility of tipping, and damage to the electrical motors or its upholstery panels and their brackets. Failure to observe these recommendations may results in personal injury to you or your client, and damage to your treatment couch. Non compliance with this is not covered by your product warranty.

When lifting your couch (for moving or transportation), always lift by the metal frame beneath the casing at each side. Failure to do so will result in damage to the couch or its panels, which will not be covered by your product warranty terms & conditions. Always ensure the adjustable feet are fully wound in to avoid ‘catching’ on any obstacles during transportation. Always ensure the couch is unplugged and the power cable/plug and hand control set are secured prior to any movement. NB: - It is advisable that only 2 or more persons attempt to move the couch at any time. Failure to do so may result in personal injury, due to the size and weight of the couch.

Using your couch

Functions Adjustment of the height on your 2235, simply use the hand or foot control switch (Dependant on model), by depressing the up or down button, as per the handset sticker below. Depress button to move Adjustment of the head & leg section on your 2235, simply use the hand or foot control switch (Dependant on model), by depressing the up or down button, as per the handset sticker below. Depress button to move Adjustment of the Tilt section on your 2235, simply use the hand or foot control switch (Dependant on model), by depressing the up or down button, as per the handset sticker below. Depress button to move

NB: DO NOT attempt under any circumstances, to lift or lower, any persons on the head or leg sections only! All lifting of full body weight can only be done by the height adjustment function only, with the client in a seated or lying position with the main weight on the centre seating panel. Failure to comply may result in injury to you or your client, and will damage the couch. Any damage caused in this manner is not covered by the terms & conditions of manufacturing warranty.

Adjustment of the foot or pedicure tray section on your 2235, simply use the securing handle located on the underside of the lower leg panel to adjust the sliding foot piece. Undo the handle to loosen and then slide the panel to the desired position and re-tighten the handle to secure the panel in place. If you require use of the pedicure debris tray, follow the previous steps, then remove the panel completely, turn over the panel so the pedicure debris tray is facing upwards and then use the slide adjustment to the required position and then re-tighten the securing handle to lock into place. See below:-

Adjustment of massage arm support system on your 2235 The armrests are fully adjustable and designed To provide maximum comfort for clients in Either facial or the massage position Adjustment of headrest support system on your 2235 The headrest is fully adjustable with removable breather hole plug for massage. It can also be adjusted to tilt up or down to provide maximum support and comfort for your client, whilst giving ease of access to the client working area by the user. NB: The arm support system must be returned to the horizontal (flat) position before any adjustment of the couch height. Failure to do this, may result in damage to the arm support system if the couch is lowered whilst the arm support in its fully down position. Failure to observe this may lead to injury or damage to your spa bed, which is not covered under your warranty.

Cleaning & Maintenance Cleaning Before carrying out any cleaning or maintenance on your couch, for safety reasons ensure you unplug the couch from the mains supply before attempting any work. > The frame, cowlings (casings) and metallic parts of your couch should be cleaned using a dry cloth, or slightly damp cloth for severe marking or stains. Sterilising solution may be used in a diluted form if necessary to remove any stains or to sterilise the area as required. > If detergent is used on the frame, be sure to use a PH- neutral form, diluted with warm water. Abrasives should be avoided where possible. > The upholstery vinyl may be washed with warm soapy water and/or a mild detergent solution. Again, use detergent with a neutral or mild PH level. Using aggressive detergents or cleaning agents (acetone, ammonia, bleach etc) may damage your upholstery. This may also invalidate your product warranty and/or shorten the lifespan and durability of the product. For disinfecting purposes, use a weak (5%) solution mixed with warm water. After disinfecting, ensure you wipe away the remnants of the disinfectant solution using a clean damp cloth and then leave to dry before covering. Where possible, dry your couch with paper tissue. For stubborn stains/marks a weak solution cleanser or cream cleanser may be used. Again, ensure all traces of the cleansing product/s are removed with a clean damp cloth, and left to dry before covering. Where possible dry your couch with paper tissue or towels before covering. User Maintenance Your 2235 luxury treatment couch is designed for a minimum of user maintenance and we suggest consulting Cosmetronic before attempting any mechanical or electrical repairs, as this may invalidate your product warranty, if attempted during the initial manufacturer’s warranty period. The only recommended maintenance for users is to oil moving components (hinges/pivots etc.) on a 6 monthly basis, using light viscosity oil such as, 3 in 1™ or WD40™. Should you have any issues regarding the mechanical operation of your couch, do not hesitate to contact Cosmetronic or your appointed agent for advice before conducting any work or maintenance on your equipment. You should regularly (a minimum of once monthly) inspect your power cable from the mains plug to control box, to prevent you from using your couch with a damaged power cable. This should be done for safety reasons, to prevent any possibility of injury or electric shock to either operator or user. If you are unsure of the condition of the power cable, please consult a qualified electrician, and /or contact Cosmetronic at the earliest opportunity possible. To maintain comfort, reliability and durability, we recommend a yearly inspection and maintenance session by qualified personnel. Contact Cosmetronic or your appointed agent for further details.

Troubleshooting Most user issues encountered are normally minor and can easily be rectified. The following problem checklist should resolve most issues. If however you cannot solve the issue, please contact Cosmetronic or your appointed agent and have the details on page 2 readily available to expedite your assistance. Back function does not work Should you be unable to raise or lower (or both) the back function of your couch, the following steps should be followed: - Ensure couch is plugged in, and mains supply is on, check to see if any other function are, or are not, working. (Make a note of these functions should you need to call for advice) If no functions are working, check power LED (light) is illuminated on the control box. If no LED is observed, check the mains fuse in the plug, and exchange with a fuse known to be new or working, and of the correct amperage. Ensure the handset is securely (firmly pushed into control box) attached and has not been accidentally disconnected from the control box, or damaged in any way. Ensure the control cable to the handset has not be damaged or pulled (disconnected) from the handset in any way. Height function does not work Should you be unable to raise or lower (or both) the height function of your couch, the following steps should be followed: - Ensure couch is plugged in and mains supply is on, check to see if any other functions are, or are not, working. (Make a note of these functions should you need to call for advice) If no functions are working, check power LED (light) is illuminated on the control box. If no LED is observed, check the mains fuse in the plug, and exchange with a fuse known to be new or working and of the correct amperage. Ensure the handset is securely (firmly pushed into control box) attached and has not been accidentally disconnected from the control box, or damaged in anyway. Ensure the control cable to the handset has not be damaged or pulled (disconnected) from the handset in any way. Leg function does not work Should you be unable to raise or lower (or both) the leg function of your couch, the following steps should be followed: - Ensure couch is plugged in and mains supply is on, check to see if any other function are, or are not, working. (Make a note of these functions should you need to call for advice) If no functions are working, check power LED (light) is illuminated on the control box. If no LED is observed, check the mains fuse in the plug, and exchange with a fuse known to be new or working, and of the correct amperage. Ensure the handset is securely (firmly pushed into control box) attached and has not been accidentally disconnected from the control box, or damaged in any way. Ensure the control cable to the handset has not be damaged or pulled (disconnected) from the handset in any way. NB: It may be necessary to lay the couch on its side to gain visible access to the control box (whilst checking LED illumination), and this should only be attempted physically competent persons. Should you be unable to resolve any issue encountered, or it is not covered by the above information, please call Cosmetronic, or your appointed agent for advice as soon as possible. Remember; please have the details on page 2 available to expedite your assistance.

Warranty Procedure 1 - The warranty on all Cosmetronic equipment is 12 months from the date of invoice and covers the products against defects in materials and workmanship or component defect. (Unless superseded by an extended warranty agreement) This warranty is non transferable and applies to the original purchaser only. 2 - No product repairs or component replacement will take place unless all/any amounts owed to Cosmetronic for the said goods have been paid for in full, prior to any repairs. 3 - All extended warranty policies must be paid in full prior to dispatch of goods and will extend the above cover (No 1) by a further 2 or 4 years, to a maximum of 5 years including the first free year. 4 - Before returning any product to Cosmetronic UK Ltd for repair or replacement you must first: - - Endeavour to establish cause of product fault (e.g... check fuses etc.). - Notify Cosmetronic of any fault development within 24 hrs of its occurrence. - Contact a member of our technical service dept (95% of faults can be rectified over the telephone). - Obtain an RMA (return material authorisation) from a member of Cosmetronic. - Package the goods to include all parts or accessories received with that item. - Any item received incomplete for repair will be made complete and all relevant parts charges added to repair. - Package the goods to be returned, in sufficient packaging to prevent any damage occurring in transit. As Cosmetronic or its nominated couriers will not be held liable for damage to products due to insufficient packaging. - Clearly address the returned goods with our full postal address and RMA code. 5 - All goods returned to Cosmetronic with out the correct RMA authorisation will be refused. 6 - No goods will automatically be replaced, when a faulty item can be repaired within a reasonable time span (except items deemed unserviceable on arrival). Goods will be replaced at the discretion of Cosmetronic when it is deemed that all/any goods are beyond economic repair. Items of loan equipment may be given at the discretion of the management and subject to delivery/collection charges, together with a refundable deposit. 7 - Cosmetronic will not be held liable for any momentary lack of stock or technical resource, or any other circumstance beyond its control that may delay any component replacement or repair. Cosmetronic will not be held liable for any special, incidental, consequential damages resulting from a breach of warranty, or under any other legal theory, including but not limited to loss of profit or good will, downtime, damage to or any products, treatments used in conjunction with its products. Purchases are deemed at your discretion and as such, your acceptance of Cosmetronic terms & conditions are given at the time of purchase. 8 - When our service department or its appointed agents can find no discernable fault or malfunction with goods returned, you will be liable for any administration and testing or sanitization costs prior to return dispatch. 8a- When goods returned are not in a merchantable (dirty or unhygienic) condition, they will be made to ’merchantable’ or ‘useable’ quality again, and cleaning/sanitization costs will be charged as necessary. 9 - All goods returned will be at the owner’s risk. Cosmetronic will not be held liable for any damage or loss, or consequential loss whatsoever of goods whilst in transit to or from Cosmetronic, at your behest. 10 - Carriage costs are at the owner’s expense for both collection & return freight costs for all items returned for repair, either in or out of warranty. All goods collected by Cosmetronic at the owners request, will be carried via Cosmetronic nominated couriers unless specified. Any additional goods in transit insurance required by the owner must be requested prior to collection or dispatch and paid for in full before any collection or dispatch is arranged. Items returned or transported by owners using 3rd party means, are solely at their discretion and no liability will be accepted by Cosmetronic for any claims arising for circumstances outside the control of Cosmetronic UK Ltd. 11 - Repaired goods will not be released until any costs relevant to that repair (unless under warranty) have been settled in full. This will include all carriage & freight costs incurred to the relevant repair. 12 - Call out/on-site repairs will be carried out as soon as is physically possible and charged at a cost of £ POA. The charge is based on the original delivery address of the product when purchased. This charge is payable in full, prior to any on site attendance. This charge will not include travel expenses (fuel, parking, toll charges etc.) for round trip journeys over 50 miles, but will include labour and the parts replacement of electrical or motorised mechanical components, to include electrical motors, foot control boxes, and system control boxes but does not include optional extras such as Vibro or Thermo heat functions. The call out repair charge will not cover items deemed as natural “wear & tear” such as upholstery etc. The call out charge will not cover any damage by accident, misuse, or misapplication, or if the product has been modified without permission. Any serial numbers removed or displaced will also result in warranty invalidation. Proof of purchase will be required before any onsite repairs carried out. 13 - Warranty call out, or on-site repairs, will be charged as per the prevailing rate (POA), terms and conditions, but will be refunded (excluding toll, parking or any other sundry costs incurred to carry out the relevant repair) once established that any fault is covered under and within the warranty period and criteria.

76 Spital Street Dartford

Kent DA1 2DT

Tel 01322 290101 Fax 01322 290011

PAPER ROLLS/COUCH COVER ORDER FORM

STOCK REF COST PER ROLL TOTAL AMOUNT REQUIRED

ROLL 9 (1 box) £2.28 £20.50

ROLL 18 (2 boxes) £2.14 £38.50

ROLL 27 (3 boxes) £2.00 £54.00

ROLL 36 (4 boxes) £1.84 £66.00

2233 COUCH COVER £19.99 Ex VAT

Please call, fax or post your order with payment details

Sub Total £ Carriage @ £7.50 per box (+VAT) Vat @15% Order Total

Card Number Expiry Date Valid From Date/Issue Number CVV Number Postcode House Number

Account Reference Name Address Postcode Telephone Number

Terms & Conditions All Prices are exclusive of VAT. All orders are supplied on a pro-forma basis. Any damage or shortages must be reported within 24 hours. Goods are not supplied on a sale or return basis.

Cancellation after despatch cannot be accepted.