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Things You Need to Know About Hiring Chauffeurs

Robert Alexander

RMA Worldwide

Barry Beall

First Class Executive Global

Scott Woodruff

Majestic Limo & Coach

Who has had this guy show up for a chauffeuring job?

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Is this what your chauffeurs look like at the airport?

Do you sometimes feel like you have a bunch of monkeys working for you?

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These are the kind of chauffeurs we want to help you find and develop.

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Where Can You Find Chauffeurs

• Open House

• Craigslist – Place under Customer Service

• Referrals

• Create a company that people want to work at

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Chauffeur Candidate Application• Is the application completely filled out

• Use a standardized application

• If something doesn’t appear correct or seems too good to be true,

most likely it is.

Second Interview – Applicant should:

• Bring MVR – unless your insurance company provides this service for you

• Take a Road Test

• Take an initial Chauffeur Test – recommend Tom Mazza’s Introduction to Chauffeuring

Prepare a script/questions for interviewingFavorites Questions

• Tell us a little about yourself. This helps to break the ice. Listen to what the person tells you.

• What do you know about ABC Limousine?

• Why do you want to be a chauffeur?

• Give me an example of bad customer service you have received.

• Give me an example of good customer service you

have received.

• What irritates you about co-workers?

• What is your best attribute?

• Explain a downfall you have.

• Avoid Yes/No Questions

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Prepare for the Interview

• Read over the application and make notes on

things you want to inquire about

• Google the person

• Utilize online background check resources

www.iowacourts.gov

Candidate’s Attitude, Personality, and

Appearance• Was candidate early by 10-15 minutes?

• Was candidate professionally dressed and properly groomed?

Should at least have a shirt and tie.

• Does the candidate seem interested and

engaged? Does he ask questions?

• Does candidate look at you when speaking

or listening?

• Candidate should do most of the talking

Hint:

Accidently drop your pen. Does the candidate reach to pick it up

for you? This is a sign of providing good service.

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Implement Background Check and Secure

Needed Documentation• Inquire to previous employers – 3 years

• Criminal Background

• Motor Vehicle Report

• US DOT Medical Card – if applicable

• Alcohol and Drug Testing Results

• Proof of Citizenship

• Social Security Card

• Other documentation that may be required

by your state or regulated by the DOT.

Implement Driver Training ProgramClassroom and On The Road• Customer Service

• Defensive Driving

• Company Policies

• Final Test – Set criteria for passing

• and communicate that to candidate.

• Complete “New Chauffeur Checklist”

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Hiring Tips1. Educate yourself on legal procedures related to selecting and hiring personnel.

2. Negligent hiring can easily cost you thousands of dollars and potentially ruin your business

3. Make sure you develop a legally acceptable record keeping policy for all hires and

employees. Keep these records for a minimum of 4 years AFTER employment termination.

4. Have your employment-at-will agreement form reviewed by your attorney, to make sure it

does not contain any suggestion of written, oral or even implied contract. DO not

communicate anything (verbally or in writing) that could lead an applicant to believe

he/she was offered a contract.

5. Before you implement any application form, agreement form or employee handbook,

make sure you have them reviewed by your attorney. They are not experts in the hiring

process but they can help you save a lot of money by making sure you abide by the law.

6. If you use any screening test, the best way to stay legally protected is to be able to

demonstrate that it is entirely job-based and that it does NOT create an adverse impact.

Why is all this important????• Bad hire can cost you customers and all the revenue they

might have brought you

• Bad hire increases recruiting costs

• Bad hire can result in higher insurance due to poor driving

skills and other bad habits

• It costs nearly 2.5 times an employee’s annual salary to

replace him/her.

• Negatively affect employee morale

• Severely damage your company’s growth potential