2018

SUMMERCUSTOMERSUCCESSREPORT

SOCIAL INTRANET SOFTWARECATEGORY

SOCIAL INTRANETSOFTWAREOVERVIEW

Social Intranet software has been a hottopic for years as research shows it has thepotential to increase productivity. A Social Intranetis a network that consolidates data within anorganization by utilizing social software. It’sbecome a modern way of conducting businesswith social tools that are approved bymanagement and can include features like instantmessaging or commenting/ editing ability ondocuments.

One of the biggest advantages to implementing aSocial Intranet software is team collaboration.Team members are able to share ideas andcommunicate efficiently. Costs can also bereduced as feedback can be received morequickly, reclaiming employee time and limitingtravel expenses. At the end of the day,transparency is improved, content is more easilyfindable, and overall efficiency is increased.

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CUSTOMER SUCCESSSCORING METHODOLOGY

The FeaturedCustomers.com CustomerSuccess score is based on data from ourcustomer success content platform, socialpresence, as well as additional data aggregatedfrom online sources and social media properties.Our ranking engine applies an algorithm to all ofthe data collected to calculate the overallCustomer Success score. The overall CustomerSuccess score is a weighted average based on 3parts:

Content Score is affected by the following:

1. # of vendor generated customer successcontent pieces (case studies, successstories, testimonials, and customer videos)

2. Content quality score generated from allcustomer success content

3. % Change in Content over past 6 months4. Number of employees (based on social

media and public resources)

Social Score is affected by the following:

1. # of LinkedIn followers2. # of Twitter followers3. # of Facebook likes4. Number of employees (based on social

media and public sources)5. Engagement across all platforms

Company Score is affected by the following:

1. Number of employees (based on socialmedia and public resources)

2. Vendor momentum based on web traffic andsearch trends

3. Employee satisfaction and engagement(based on social network ratings)

4. % traffic increase to your CustomerReferences

5. Lower Funnel SEO Key Term Rankings

CUSTOMER SUCCESS AWARDS

Market Leader (90 - 100)

Vendor on FeaturedCustomers.comwith substantial customer base &market share. Leaders have thehighest ratio of customer successcontent, content quality score, andsocial media presence relative tocompany size.

Top Performer (85 - 89)

Vendor on FeaturedCustomers.comwith significant market presence andresources and enough customerreference content to validate theirvision. Top Performer's products arehighly rated by its customers but havenot achieved the customer base andscale of a Leader.

Rising Star (80 - 84)

Vendor on FeaturedCustomers.comthat does not have the marketpresence of Market Leaders or TopPerformers, but understands wherethe market is going and has disruptivetechnology. Rising Stars have beenaround long enough to establishmomentum and a minimum amount ofcustomer reference content along witha growing social presence.

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ALL VENDORS

ABOUT JIVE SOFTWAREJive (Nasdaq:JIVE) is the communication and collaboration platform for modern, mobilebusiness. Recognized as a leader in social business by the industry's top analyst firms, Jive'scloud based platform connects employees, customers and partners transforming the way workgets done and unleashing productivity, creativity and innovation for millions of people in theworld's largest businesses.

TRUSTED BY:

"Our Jive-powered community has completely changed theway Cerner works and engages with clients and vendors."

Todd StuckDirector of Workforce Enablement Solutions, Cerner

"Jive Software's products are extremely flexible and met ourneeds perfectly. And the no-nonsense approach todevelopment was amazing: if they said it could be done,then it was done."

Saul GurdusDirector, Global Escalation Services, Citrix

"We believe in the power of people and know that we canaccomplish more together than as individuals. Oneconversation at a time. One idea at a time. One action at atime. We are on a quest to shape the future, and we areengaging with thought leaders to do this together."

May PetryVice President of Marketing, HP Software, HP

"What we really like about our Jive community is that itreflects how our salespeople naturally interact and work witheach other and with corporate. Even better, unlike CRMsystems, it's a software tool that they actually use."

Jon Michael RichardsonManager, SOS Operations Community Involvement, T-Mobile

CONTENT

98SOCIAL

84COMPANY

81TOTAL WEIGHTEDSCORE: 95

READ ALL 232 CUSTOMER SUCCESS REVIEWS FROM JIVE SOFTWARE USERS

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ABOUT INTERACT INTRANETInteract is a global enterprise software company that serves intranet software to over one millionusers across more than 850 organizations. They specialize in solving internal communication andcollaboration challenges by combining their sophisticated intranet software with outstandingprofessional services, focusing on developing long-term strategic partnerships with theircustomers.

TRUSTED BY:

“Interact Intranet has provided a central repository ofinformation for all G4S employees around the world. We useInteract Teams to enable employees working many milesapart from each other to share information and collaborate.”

Charlotte BorthwickDigital Communications Executive, G4S

“Interact Blogging is a critical tool for us in terms of drivingcollaboration. Our CEO Andrew Leaitherland blogs veryregularly and that’s been fantastic for engaging staff acrossall our practice groups.”

Ryan KayeProject Manager, DWF

"Interact’s Customer Success Plan has been critical to theongoing success of our intranet, Media Vine. The planensures we not only achieve the original objectives that weset out for Media Vine, but we continue to evolve thoseobjectives and put in place a plan to achieve them. Thestrategy sessions often uncover ideas and opportunities…

Genevieve PotterBauer Media

"Since the launch of our new intranet, there has been asignificant increase in the number of employees who agreeor strongly agree that they receive adequate communicationabout changes happening at Piedmont and the company’sfuture plans and directions."

Kelli NewmanDirector of Internal Communications, Piedmont Healthcare

CONTENT

96SOCIAL

84COMPANY

80TOTAL WEIGHTEDSCORE: 92

READ ALL 62 CUSTOMER SUCCESS REVIEWS FROM INTERACT INTRANET USERS

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ABOUT IGLOO SOFTWAREIgloo is a web-based platform for collaborating at work. It's a digital workplace that enables you toshare files, find answers, solve problems, locate information and expertise and tap into thecollective knowledge of your customers, partners and peers, virtually anywhere. Igloo is a naturalevolution for the way they work. And it makes they much more efficient, not by replacing theproductivity tools they use today, but by optimizing the flow of information between people.

TRUSTED BY:

"Since we operate in so many countries, we also love Igloo'smultilingual capabilities. It's awesome that users can selecttheir language of choice, and translate their content on thefly."

Anne PattersonCommunity Manager, Digital Opportunity Trust

"The more we can make the intranet self-service and easyfor staff to share knowledge, the better it is. Igloo,fortunately, makes some very nice tools for users toself-service."

Greg ReadSenior Developer, Technology, ATP World Tour

"Being able to post status updates and chatting wassomething we really wanted to go for. Although it waspromised in some of the other intranets, it wasn’t as intuitiveas it could have been."

Samantha BarrellProcess Improvement Manager, Anglia Farmers

“Igloo Developer Support was incredibly knowledgeable andresponsive. Combined with their KB, we were able to standup a functioning prototype in only 4 days. We’re eager tobuild with Igloo again!”

Josh CassSoftware Engineer, Bonusly

CONTENT

90SOCIAL

88COMPANY

86TOTAL WEIGHTEDSCORE: 90

READ ALL 33 CUSTOMER SUCCESS REVIEWS FROM IGLOO SOFTWARE USERS

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ABOUT INTRANET DASHBOARDIntranet DASHBOARD (iD) is a leading intranet, extranet and portal solution used by many of theworld's largest companies. Intranet DASHBOARD is the Smart Intranet. It's an all in one, digitalworkplace where employees can get their work done.

TRUSTED BY:

“Thanks to simplifying transactional HR we now have thecapacity to focus on the needs of the business.”

Ross WilliamsonLearning & Organizational Development Consultant, VicSuper

“It became clear that iD was going to come with areasonably low overhead and that it was going to make a bigimpact on the business quickly.”

CIOKathmandu

“iD really exceeded our expectations. The whole project wasso easy. Having managed software projects for ten yearsyou don’t often see that. And it’s not that you’re trading offfeatures to get that affordable cost – it does everything weneed and there’s still more features to explore in time.”

Senior IT Project ManagerSEEK

“It’s very easy to use. Once you spend time investigating it, Ihaven’t found anything I couldn’t do. Especially when youstart using other CMS’s you start to see the limitations.”

Superpartners

CONTENT

89SOCIAL

80COMPANY

100TOTAL WEIGHTEDSCORE: 89

READ ALL 37 CUSTOMER SUCCESS REVIEWS FROM INTRANET DASHBOARD USERS

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ABOUT MANGOAPPSMangoApps is the hub of any digital workplace. It is the central location employees go to for fastand seamless access to all the tools they need every day to share, communicate, collaborate,find & learn. MangoApps provides core new tools like enterprise social networking, modernIntranet, team collaboration & employee engagement software while integrating with existingenterprise systems so employees have access to everything they need in one place.

TRUSTED BY:

"MangoApps best matched the multi-faceted capability wewere looking for in a tool. Not just an easy way to presentinformation but also an easy way for an employee to findwhat they were looking for."

Jim MaulCIO, Kelly-Moore Paints

"MangoApps is facilitating us in becoming a truly globalcompany. I see MangoApps as a good fit in our current andfuture architecture."

Urs WidmerGlobal CIO, Huber+Suhner

"We loved all the features MangoApps had. It forced us tothink about using our intranet in new ways, which wasexciting."

Carolyn PrendergastHead of Corporate Communications, Tatts Group

"We are using MangoApps to share documents and files. Mysite uses it to store meeting minutes and we have tried tohold our monthly meeting on Mango using chat."

Sally VillasenorNurse Practitioner, Emergency Physicians Medical Group

CONTENT

91SOCIAL

80COMPANY

78TOTAL WEIGHTEDSCORE: 88

READ ALL 146 CUSTOMER SUCCESS REVIEWS FROM MANGOAPPS USERS

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ABOUT JOSTLE CORPORATIONJostle Corporation is the creator of a new kind of employee intranet designed to help leadersengage their workforce. Jostle’s People Engagement platform is helping organizations around theworld become extraordinary. It creates connected and vibrant workplaces by engagingemployees, enabling communication, and driving workplace culture. Their customers achieveemployee participation rates of over 85% — that’s over 5X industry norms.

TRUSTED BY:

"I think the Jostle intranet is hugely important to us, evenmore as we grow. Particularly in the way that we’re growingbecause of the disparate nature and time zones of theteams."

Jo BerringtonVP – Brand, YOTEL

“The Jostle intranet had the unique ability to clarify ouroverall organization and help us with internalcommunication.”

Patti BridalDirector, Corporate Services, City of Vernon

“We’re constantly forming and reforming teams that involvestaff located all over the world. I’m just thrilled we’ve foundthe Jostle intranet and we’re already enjoying the way that itis bringing clarity and unity to our complex and evolvingorganization.”

Benjamin JacksonDirector of Communications, Catch the Fire

“As a new employee, the Jostle intranet has really helpedme to easily get to know the wider team at H+H. It’s alsosuch a simple way to brainstorm and get quick feedback onyour thoughts and ideas.”

Matthew MartinTeam Leader, Harris + Hoole

CONTENT

88SOCIAL

80COMPANY

91TOTAL WEIGHTEDSCORE: 87

READ ALL 75 CUSTOMER SUCCESS REVIEWS FROM JOSTLE CORPORATION USERS

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ABOUT UNILYUnily is a leading Intranet-as-a-Service combining a rich intranet platform with dedicatedcustomer success services as part of a monthly subscription cost. Founded by BrightStarr, anaward-winning SharePoint consultancy with over 10 years of experience working with enterprisesolutions, Unily continually strives to be the best intranet solution on the market. Their vision wasto harness all their knowledge from over a decade of creating customized portal solutions tocreate a feature-full Intranet-as-a-Service solution that delivers award-winning user experiences,combined with a robust evergreen platform.

TRUSTED BY:

"We look forward to our continued partnership with the Unilyteam. There are definitely amazing things on the horizon forthis solution and we are excited to be a part of this journeyand to see our intranet solution grow with it."

Adrian GagalaTeam Leader Collaboration & HR Systems, Group IT,

Dormakaba

"Unily Intranet has enabled Wiggle to collaborate across thebusiness, both at a project level as well as an organisationlevel. Unily has proven to be intuitive for users, and with theability to customise as relevant, we’ve been able to use thetool effectively and look at ways to further enhance the useof Unily within Wiggle."

Rebecca WhiteHead of Delivery, Wiggle

"You become more collaborative, you work with people thatyou didn’t know previously."

Dan Wakelin-DoakHR Advisor, Monsoon Accessorize

"We are a high tech company with strong core values. Whenyou talk about an intranet product, you want something thatfeels high tech for employees and also maintains and fuelsemployee engagement. So that was our goal."

Sara HoltzSenior Manager, Internal Communications, Ellie Mae

CONTENT

89SOCIAL

80COMPANY

70TOTAL WEIGHTEDSCORE: 85READ ALL 36 CUSTOMER SUCCESS REVIEWS FROM UNILY USERS

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ABOUT SIMPPLRSimpplr is a social intranet that helps you improve employee communication and engagement.Simpplr connects employees across departments, locations and time zones. From companynews to project updates, Simpplr streamlines the information employees need to stay in the knowand get their work done. Simpplr simplifies companywide collaboration, promoting participation atall levels of the organization. As a result, employees are well informed, better engaged and moreproductive.

TRUSTED BY:

"Deploying Simpplr has allowed us to quickly deliver anIntranet Solution to immediately meet businessneeds...users and content owners are quickly getting onboard and impressed with its ease of use and socialcapabilities."

Inder DhooferEurostar

"With Simpplr, our employees feel more connected to NEI’spurpose and strategy. All of our content is easy to accessand easy to keep up to date. This has not only improvedemployee productivity but has also dramatically increasedemployee engagement and overall satisfaction scores."

Steve WylieDirector, Digital Strategy and Marketing, NEI

"Future State’s highly distributed workforce requires effectivecommunication across our team. Simpplr’s easy-to-use andvisual digital workplace platform has enabled us tosignificantly increase our communications efficiency andempower our employees to connect with each other."

Kathy KrumpeCOO, Future State

"With Simpplr, our employees are beginning to use theintranet as their primary source of news and information, andthey’re becoming more closely connected to each other inthe process. That’s a real success for us."

Jenna BoothDirector of Business Information Systems, The Trust for Public

Land

CONTENT

85SOCIAL

84COMPANY

85TOTAL WEIGHTEDSCORE: 85

READ ALL 19 CUSTOMER SUCCESS REVIEWS FROM SIMPPLR USERS

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ABOUT INTRANET CONNECTIONSIntranet Connections is a business intranet software solution that enables organizations toconnect, collaborate and create more efficiently yielding significant time-cost savings andstronger employee engagement. They combine key business tools to automate workflows andprocesses, while delivering improved communication and collaboration among employees toengage and promote culture within the digital workplace.

TRUSTED BY:

“Intranet Connections is awesome. They have been easy towork with and I happily sing their praises to all of the poorcompanies suffering from lousy intranets! They provide topnotch intranet software and support that can’t be beat. Weare happy we found Intranet Connections.”

Kelly BourdeauMemic, MEMIC

“The Intranet Connections’ support staff has been amazing. Icannot thank them enough. They have consistently shownpositive attitudes, fast response times, inexhaustiblepatience and terrific product knowledge. The support teamshows genuine concern for resolving my issues; it is rareand refreshing to work with such a concerned and…

Sarah WilkinsColumbia Valley Community Health

“Intranet Connections has significantly boosted ouremployee engagement levels while helping us inform andalign our entire team with our strategic company vision.Through utilizing Intranet Connection’s corporate socialnetworking and communication tools we have increasedparticipation and involvement within the corporation…

Abel RodriguezRed Tag Vacations

“Intranet Connections has changed the way we haveconversations with our employees. The tool offers a plethoraof out-of-the-box functionality, offering solutions to everydaychallenges related to how information is disseminatedthroughout the organization. The support provided by theteam at Intranet Connections is the icing on the cake.”

Stacy LowmanWorld Travel Holdings

CONTENT

86SOCIAL

76COMPANY

80TOTAL WEIGHTEDSCORE: 84

READ ALL 53 CUSTOMER SUCCESS REVIEWS FROM INTRANET CONNECTIONS USERS

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ABOUT AXEROAxero Solutions began with a vision to create reliable and cost effective social networking andsocial collaboration solutions. The Company combine experience, technical expertise, leadershipand quality to deliver the most optimum software solutions for any organization. Axero flagshipproduct, Communifire, offers a wide array of collaboration features that can not only take anybusiness to the center stage of the social networking hub, but also give an extra edge throughincreased productivity, collaboration, and efficiency. Its solutions wrap business processes andcustomer interactions within a scalable business collaboration and social networking fabric.

TRUSTED BY:

"I couldn't think of any better tool to help us achievecollaboration through knowledge sharing. While the productis great, the best part about Communifire is the people! Youcan expect only the best level of support from the Axeroteam. They're not just solution-oriented, they'repeople-oriented!"

Aimee BacallanCoordinator, Queen's University

"Customer support with Communifire is one of the best I'veexperienced on any online platform. My question wasanswered almost immediately after posting in the forums,and I had a solution to my problem in less than 5 minutes."

Mallory HattenHead of Marketing, LiquidAgents Healthcare

"Communifire has all features I want, and the userexperience is easy to tailor. I like being able to jump in andmake the Home page our own to organize and displayhigh-priority content like event photos."

Colton LeonardChief Culture Officer, Nutrabolt

"We implemented our corporate social intranet withCommunifire and we are more than pleased with the team,the product, and the professionalism exhibited."

Ei Ei ThuSenior Consultant, PhillipCapital, PhillipCapital

CONTENT

85SOCIAL

78COMPANY

85TOTAL WEIGHTEDSCORE: 84READ ALL 42 CUSTOMER SUCCESS REVIEWS FROM AXERO USERS

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ABOUT THOUGHTFARMERThoughtFarmer is Social Intranet Software. It combines traditional intranet features — things likenews, structured content, search and an employee directory — with social software features, likeblogs, feeds, wikis and social networks.

TRUSTED BY:

“We see tons of examples of people collaborating towardscommon goals, that has been a great thing we have beenable to do with our ThoughtFarmer intranet.”

Vanessa MillarIntranet Community Manager, MD Financial Management

“ThoughtFarmer came in and did wonderfully. They reallyrelated to our industry, and they understood what weneeded.”

Lauren CelliGlobal Corporate Communications, Cannondale Sports

Unlimited

“ThoughtFarmer has significantly improved the delivery ofprojects we do at Kerr Wood Leidal.”

Jonathan FunkEngineer and Intranet Manager, Kerr Wood Leidal

“The support we get from ThoughtFarmer is phenomenal.Response times on help requests are great. We just wish allour vendors were that way.”

Richard HamlinCIO, Farm Bureau Bank, Farm Bureau Bank

CONTENT

88SOCIAL

80COMPANY

55TOTAL WEIGHTEDSCORE: 83

READ ALL 57 CUSTOMER SUCCESS REVIEWS FROM THOUGHTFARMER USERS

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