2020 tour afternoon presentation part 1
DESCRIPTION
Part one of the 2020 Tour afternoon presentation: What does NCT need to be fit for purpose to support 20 million parents by 2020?TRANSCRIPT
What does NCT need to be fit for purpose to support
20 million parents by 2020?
Enough money in order to fund our plans and provide as much as possible at the lowest cost to parents
Efficient and effective IT systems
Sufficient skilled practitioners to support parents
Sufficient supported volunteers to grow and coordinate our local network of support right across the UK
A broad and generous supporter base
Efficient and effective systems and relationships
Improving the ‘back office’
Joseph Lowe
Corporate Resources Director
• Our Financial position is challenging• First the good news…• Turnover is increasing:
2005 2006 2007 2008 2009 2010 20118000
9000
10000
11000
12000
13000
14000
15000
Turnover£'m
• But spending is increasing more than income
In 2005 and 2006 income &spend are both going up but income is more than spend
By 2009 income and spend are continuing to increase BUT spending is now greater than income
2005 2006 2007 2008 2009 2010 20117,000
8,000
9,000
10,000
11,000
12,000
13,000
14,000
15,000
Income / Expenditure£'m
So.. • We need to either reduce spending or find more
income or a bit of both• But we need to do so in a way that helps us support
more parents
At the moment we are using our reserves to bridge the gap:
But in 3 years time if we carry on like this there will be none left!
Actual
2008 2009 2010 2011 2012 2013
-500
-
500
1,000
1,500
2,000
2,500
3,000
£'000
If we carry on the same
• Our systems were designed for a much smaller organisation
• We don’t have the information to understand our income and expenditure
• We have an inadequate IT infrastructure• We have multiple accounting systems• We are not using the potential of the Internet • Disjointed purchasing has increased costs• Inappropriate facilities
What’s the problem?
How our income breaks downMore comes from courses
All other sources of income have grown BUT far more slowly
2005 2006 2007 2008 2009 2010 20110
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
Trading
Courses
Interest
Membership
Grants, donations, fundraising
£'m
Work in progress - IT
Volunteer registration and self service - launched
Email system upgraded
Network stabilised
• Appointed Network Manager• New server room• Upgrading the operating systems• Replaced life expired servers• Backing up data
UKO accounts system upgraded
Almost finished: Babble PSA link
Almost finished: Direct debit membership forms
Next in line: • On-line CPD bookings
• On-line signup for fundraising events
• Babble email groups
• Nearly new sale seller registration
• Working towards a single finance NCT system while retaining local autonomy
• Investigating virtualising the local bank accounts
• Looking towards payments authorised locally and paid centrally via BACS
• Card access to cash at the local bank branch
• Ending LloydsLink and local bank mandates – everything that’s needed would be within Intrabiz
Branch and PSA finance systems
• Changed the ‘financial year’ to match the NCT flow of activities
• Formed a VAT group to reduce unrecoverable VAT
• Restructured the financial statements
• Tough and realistic budgeting to rebuild reserves
• Create efficiencies from the MIDIRS and baby café mergers
• Refurbishing and extending UKO to create a suitable training & meeting venue
Work in progress – Finance & Facilities
Audited financial statements year to September 2011:
Will it work?
NCT Charity – 2010/2011 £’000s
Total incoming resources 14,394
Total resources expended 14,394
Surplus / (deficit) -
Better systems
Reaching more parents
More incomeMore to spend on education, training and information
More branch activities, trading, courses
Financial Sustainability
Strengthening Parent Services
Mark Atkinson
In order to deliver efficient and effective services to more parents we must:
• Strengthen our central infrastructure• Improve our service design• Support our Volunteers and Practitioners
Strengthening the Central Infrastructure
Strengthening the Central Infrastructure
• Development of our contracting function
• Upgrading our database
• Integrating systems to enhance the management information available to drive quality improvement
Improving Service Design
Improving Service Design
• Provision of a central Beneficiary and Supporter Services Unit and single Helpline
• Developing our course booking facility• Making the web experience user friendly
and intuitive
Support our Volunteers and Practitioners
Support our Volunteers and Practitioners
• Widening access to parent data for outreach• Rollout of Volunteer Registration System• Effective Volunteer Induction• Enhancement of regional training• Development of Babble content
NCT Collegefit for purpose training and education
to reach 20 million parents
NCT College
• Not a building• A way of thinking about our education• Gives our education the esteem it deserves• Helps us showcase quality of our training
What is NCT College?
• Train NCTPs and Volunteers • Train for a range of roles • Provide pathways for career and role progression• Provide a home for our training for external
audiences
What will it do?
• Starting September 2012• Full or Part time study• BB Practitioner training• Specialist training
Training NCT Practitioners
Practitioner Training Pathway
Peer SupportCBBCPEAP
NCT Core Training6 ‘Core
Modules’
‘Specificin-depth’Modules
Honours Degree Modules
MastersPhDPost
Doctoral
In-houseCertifica
te
Cert HEBirth and
Beyond
Foundation
Degree
Honours Degree
ProbationaryYear
Level 4Levels 2 + 3 Level 5 Level 6
• B&BPs • Add one or more specialist pathways if desired• Foundation degree• Honours degree• More career opportunities
Flexible NCTP Career Pathway
Birth and Beyond
Practitioner
NCT Yoga for Pregnancy
Practitioner
ANT
Specialist
Practitioner
BFC
Specialist
Practitioner
NCT
Doula
Hon
PNL
Specialist Practitioner
NCT Baby Massage
Practitoner
Foundation Degree
Honours Degree
Tutor
Supervisor
Researcher
Assessor Peer
Support Trainer
Cert HE
NCT Self-Hypnosis for Birth
Practitioner
• Volunteer training will move to college• Needs based• Suit expectations of volunteers• Volunteer learning programmes• Consultation to develop programmes• Training by Regional Coordinators• Training with recognition
Training NCT Volunteers
• Programmes will migrate to college from Sept 2012
• Learning programmes will review current training• Feedback and review of programmes • What works well will stay• First programmes on offer next year
Plans for volunteer training
• College will house training for professionals • Competencies• Specific modules• Training for all environments • Current programmes will migrate over after review
Training for External Professionals
Education Manager Clea Harmer
Tutor Pastoral ManagersCathy Finlay: Quality and New DevelopmentsAnn Bradwell: Student Forum/Opps FundLynn Thompson: CPD
Admissions ManagerJuliana Beardsmore
Education Finance ManagerVirginia Campbell
Education ChampionsSuzy Colebeck, Jolene Galbreath, Sarah Harrison, Victoria Ward
Who’s Who in NCT College?
Quality is the keystone of NCT training, so we have:• Chosen a new University Partner who supports
the aims of the College• Developed a robust new training programme• Appointed a Tutor Pastoral Manager who
responds to all complaints
Quality
NCT College, supported by the University of Worcester, has a clear and important role in working towards and achieving NCT’s 2010-2020 Strategy