2020 plans and programs accomplishment report for q1

2020 PLANS AND PROGRAMS

ACCOMPLISHMENT REPORT FOR Q1

LANDBANK BOARD30 APRIL 2020

SUMMARY: 2020 PLANS AND

PROGRAMS ACCOMPLISHMENT

REPORT FOR Q1

ADLS – 1st Quarter Highlights Targets were achieved in the following:

Speedy development and launching of two new lending programs, HEAL and

i-RESCUE, and the rationalization of CARES Program in response to credit

requirements under the Bayanihan We Heal as One Act (RA 11469)

Yield on loans at 5.514% as of March 2020

Number of farmers and fishers assisted – 1.202 M against 1.2M target for Q1

Loan releases under program tie-ups with DA – P1.45B

Deployment of AOs and AAs (368 Teams) to cover all 1,634 municipalities

Areas needing improvement:

o Reduction of past due to 1%

o Loans to agriculture shortfall against the yearend target of P265B

o Capability building of farmers and lending staff – trainings with LCDFI; delays due

to ECQ

BBS – 1st Quarter Highlights Targets are on track in the following:

Successfully distributed Social Amelioration proceeds of P16.34B to 3.7M CCT

beneficiaries in 3 days

Branches remain open during ECQ; branch personnel “frontliners” bravely ensuring

uninterrupted service to clients amidst the threat of possible virus exposure

Surpassed deposit targets – P1.861T against target of P1.802T

Cost of deposits was down to 0.856% resulting to better returns for the bank

Q1 targets achieved in various process improvement initiatives (alternative channels

for loan disbursement, collection and e-banking transactions reconciliation)


o Establishment of touchpoints – ATMs, CDMs, mobile ATMs and mobile branches due

to limitations caused by ECQ, among others.

o Establishments of new branches and agrihubs – possible delay or rescheduling of

completion due to general suspension of construction activities

TIBS – 1st Quarter Highlights Targets are on track in the following:

Dynamic liquidity management – 100% funded with P1.263B income - (P873M-Due from Banks, P390-Interbank Loans)

Strategic Asset-Liability Management – exceeded target ;P6.212B against P6.032B

Ensured that the Bank’s balance sheet is well managed. Net Stable Funding Ratio of 1.50% is more than the required 1.0% and Basel III Leverage Ratio of 5.84% is well above set early warning indicators of 5.25%.

LANDBANK among the top 10 banks in the primary issuance market

Successful deployment of RTB Online Ordering Platform and used by retail investors for RTB 23; MOA signed last 28 January 2020


o Positioning in the US/PHP spot market – hampered by ECQ Initiatives; prior to March 15, market share was at 9.17% (target was 9%)

CSS – 1st Quarter Highlights Targets are on track in the following:

Quick and timely establishment of policies and guidelines by the HRMG for the

adoption of alternative work arrangements (skeletal workforce, work-from-home,

etc.) to ensure continued delivery of services.

Ensuring the safety of Customers and Employees as well as minimize the

transmission of the COVID-19 Virus through strict implementation of Risk Mitigating

Protocols

Disinfection and cleaning of facilities at the Head Office and branches and

organized dispatch of vehicles to transport skeletal work force by the FPSG

Strategic and intensified media presence and LBP Phone access upgrade

LBP Plaza canteen renovation – preliminary activities completed

HRIS Enhancement – presentation to ITCOM completed

Regularization of 110 or 28% of the target 390 contractual personnel

CSS – 1st Quarter Highlights Targets are on track in the following:

Pusong Bayaning Landbanker awards recognition – concept paper submitted

Centralized Registry of all Titles under the name of LANDBANK – submitted request to the Land Registration Authority

Initial assessment completed the creation of a web-based facility for Provident Fund Modules


o Delays in most construction, renovation and fit-out projects (presented to MANCOM

last 20 April 2020)

o Merchandising Assessment and Rollout for Lending Centers

o Other renovation/upgrade projects at LBP Plaza

o Competency Refresh – scheduling of targets due to the ECQ

o New PF Investment Product – for take up in the Regular PF Board May 2020

OS – 1st Quarter Highlights Targets are on track in the following:

Provided technical support during social amelioration distribution and other related

critical activities during ECQ

Ensured uninterrupted service through service availability of ATMs and all e-banking

channels

Extended connectivity support and access for work from home arrangements

Major IT projects providing IT Solutions to support digital banking initiatives including

enhancement of IT Systems of OF Bank exceeded or within Q1targets

Key Initiatives for Regulatory Compliance (Digitization of Bank Documents, ALARMS

and Phone Access Upgrade on schedule

Upgrade of Core Banking Systems and IT Infrastructure- Q1 activities completed


o Initiatives to improve support to front-office operations

o Consolidation, Centralization and Award Recognition of Accounting Centers/Field Units

OP & BOARD Units - 1st Quarter Highlights

1st Q Targets are on track in the following:

ASG

• Facilitation of 1-year moratorium on ARB land amortization in response to RA 11469

• Conceptualization for the enhancement of the PARCS to embed a loan facility

module for the ARBs and Re-launch PARCS as Flexible Agrarian Reform Mobile System (FARMS)

CMG

• Timely monitoring and reporting of some 80 circulars, orders, guidelines and notices from regulatory and supervisory bodies including the Office of the President during the ECQ

• Development of Data Analytics for enhanced AML transactions reporting and monitoring using ACL Analytics Software

• Institutional AML/CFT Risk Assessment with the use of automated tool

IAG – preliminary activities completed in the use of big data thru data analytics (ACL)

OP & BOARD Units - 1st Quarter Highlights1st Q Targets are on track in the following:

SKMG:

• Timely submission of a comprehensive position paper on the proposed Philippines

Economic Recovery Act bill to the House of Representatives

• Weekly report on the Bayanihan to Heal as One Act to Malacanang and DOF

• Pilot implementation of LISTA SAKA to test end to end process

• Draft proposal for implementation of localized industry studies

• Completion of the conduct of Bankwide Service Commitment Survey through LEAP

• Conducted of Farmers’ FGD, project conceptualization and for the Agri CRM

• IBM Design Thinking Workshop conducted and presented key findings and courses of

action to MANCOM as part of LANDBANK’s Digital Journey and Strategic IT Initiatives

• Integration of data from PCIC, DA, PSA, DOF-BLGF and DPWH with the Enterprise Data

Warehouse as part of interagency connectivity

• Customization of KSHARE Portal UAT environment on the updated Moodle Version 3.7

CORSEC - Submission of re-organization proposal to PAD/HRMG

OP & BOARD Units - 1st Quarter Highlights1st Q Targets are on track in the following:

RMG – completed Q1 for the ORWA Optimization Project and the selection of a provider for

the Enterprise IT Security Risk Assessment

LSG

• Provided timely legal support on various directives related to RA 11469

• Support to the Bank’s thrust in providing credit to SFF

• Fast-tracked resolution of 15 administrative cases

TBG - Completed requirements for the implementation of the Bangko Sentral Registration

Document (BSRD) Service and the Electronic Financial Report (e-FR)

SD

• Provided critical support to ensure security of bank premises and safety of personnel

especially during ECQ

• completed test run of the Luggage, Bags & Packages Check (LBP✓)

• CCTV System Server Upgrade – TOR and technical specifications completed

SMD

• Timely technical support in the preparation of guidelines to operationalize directives related to RA 11469

• Completed policy guidelines on the transfer of back room functions to LAU and same day processing of SYMBOLS systems

• Compliance to EODB requirements


o Risk-based Audit of 451 units – 86% of 1st Q Target due to ECQ; recalculation on target units will be done in May

o ORM Portal and CRES Project upgrade

o Establishment of Back Up Site Outside Manila

o Enhanced Quality Circles Program

o Strategic Network Expansion and Touchpoints (ATMs and branches)

o Loans MIS Phase 3 – completion of business requirements

OP & BOARD Units - 1st Quarter Highlights

DETAILED REPORT:

2020 PLANS AND PROGRAMS

ACCOMPLISHMENT FOR Q1

AGRICULTURAL AND DEVELOPMENT LENDING SECTOR (ADLS)

Plans and Programs Target Accomplishment RemarksUnit

Responsible

1. Increasing Loans to Agriculture

1.1 Double the number of farmers assisted to 2Million by year-end 2020

Q1- 1.2 Million Assisted SFFs

1,202,781 SFF assisted

LSD/ADLS

1.2 Increase outstanding agri-loans to P265Billion by year-end 2020

Q1- P 230.0 Billion P 229.72 Billion Shortfall of P 0.28 Billion

1.3 Increase releases under program tie-ups with DA (SIDA, ACEF, RCEF)

Q1- P 150.0 Million P 1,462.45 Million LPMG

1.d Deploy AOs and AAs to cover 1,634 municipalities

100% deployment of AAs & AOs in 1,634 municipalities

100% (376 AOs/Teams assigned in 1,634 municipalities/cities)

LSD/ADLS

2. Pursue Operational Efficiency

2.1 Rationalize Lending Programs/Processes and Requirements

Q1- two (2) rationalized Lending Program

Two (2) programs were rationalized

(Amendment of CARES Program EO#13 s. 2020 and HEAL Program EO#31 s. 2020)

LPMG

AGRICULTURAL AND DEVELOPMENT LENDING SECTOR (ADLS)

Plans and Programs Target Accomplishment RemarksUnit

Responsible

2.2 Use automation in the delivery of lending services to small farmers

Q1 Conceptualization

Various meetings were held together with IT-PMD, TMG, ASG, and some possible system providers.

MLG/TMG

3. Capacity Building

3.1 Improve financial and technical capability of farmers

Q1 n/a n/a LCDFI trainings willcommence at Q2

LPMG

3.2 Improve capabilities of lending staff in handling/managing loan accounts

Q1Trainor’s training

Conducted Trainor's training last 27-28 February 2020

VLG/ODD

4. Improve Loan Quality

4.1 Reduce past due rate to 1% by year-end 2020

Q1-PDR of 2.5% PDR as of March 2020 - 2.95%

Due to various reasons: • PD accounts from

OFBank; • Filing of Corporate

Rehab of some accounts;

• Business slowdown, among others

LSD

BRANCH BANKING SECTOR (BBS)Plans and Programs Target Accomplishment Remarks Unit/Person

Responsible

1.Touchpoint Expansion

1.1 Establish 15 additional branches

Q11. Finalize list of

branches/branch-lite units to be established in 2020

2. Apply BSP license for HimamaylanBranch-lite

1. Finalized list of branches/branch-lite units to be established in 2020

2. Applied BSP license for Himamaylan Branch-lite

3. Authority to establish HimamaylanBranch-lite was approved by BSP on March 4, 2020

BBSD HeadEMBG GH SELBG GHEVBG GHNLBG GHCLBG GHWMBG GH

1.2 Establish 10 Agri-Hubs

Q1Identify areas where Agri-Hubs will be established

Identified areas where Agri-Hubs will be established: 1. Sual, Pangasinan2. Echague, Isabela 3. Pamplona, Cagayan 4. Pagudpud, Ilocos Norte 5. Sta. Maria, Ilocos Sur 6. Rizal, Nueva Ecija7. Calabangga, Camarines Sur 8. Carmen, Bohol 9. Barotac Viejo, Iloilo

10. Balo-i, Lanao del Norte

BBSD HeadEMBG GH SELBG GHEVBG GHNLBG GHCLBG GHWVBG GH


Responsible


1.3 Deploy two (2) Mobile Branches

Q1- DBM approval

• Secured DBM approval for the procurement of vehicles on March 11, 2020

• Secured funding with AAD in March 2020

• Signed TOR was received from PMED on April 16, 2020

• To proceed with the procurement process

DCAMDHeadCeBG GH

1.4 Acquisition of 10 Additional Mobile ATMs to the Branches Groups

Q1- DBM approval

• Secured DBM approval for the procurement of vehicles on March 11, 2020

• Secured funding with AAD in March 2020

• Forwarded DBM approval to LBP Leasing and request final quotation

Awaiting final quotation from LBP Leasing (one of the requirements of HOBAC)

DCAMDHeadCeBG GH

BRANCH BANKING SECTOR (BBS)

Plans and Programs Target Accomplishment Remarks Unit/PersonResponsible


1.5 Additional 350ATMsa. New/additional

installationb. Replacement of

old machines -200n – 150

Q1New- 37Replacement-10

a. Deployed/installed 21 new ATMs

b. Deployed/Installed 6 ATMs as replacement

a. For new installation, 16 units were notdeployed/activated due to theimplementation of ECQ:

2 units still at Manila Port 14 units arrived at destination

but movers were not allowed totravel (requires wall modification)

b. For replacement, 4 units were notreplaced due to to the implementationof ECQ:

4 units arrived at destination andbeing coordinated tostakeholders for activation

DCAMD HeadCeBG GH

1.6 Additional 50CDMs

Q1- One (1) CDM

One (1) CDM The bulk of the target is in 4th quarterbecause the 2019 CDM procurement wasnot yet completed due to failed bidding lastNovember 2019, and the scheduled pre-bidding for the 2nd bid last March 2020 wasalso deferred due to the implementation ofECQ




1.6 Additional Agent Banking Partners

Q1- Secure BSP approval on the full implementation of the Agent Banking Program

Secured BSP approval on the full implementation of the Agent Banking Program

• Approval for the full implementation of the Agent Banking (AB) Program was issued by BSP on February 13, 2020.

• Full implementation of the Agent Banking Program is effective March 2, 2020.

EPD HeadCeBG GH

2. Additional Income Generation

2.1 Acquire international transactions with Dynamic Currency Conversion (DCC)

Q1- Initial Assessment from FIS for the development cost of DCC

• Received initial Assessment from FIS for the development of DCC on LBP ATMs

• Sent initial assessment of FIS to Euronetawaiting for their reply for the acceptance or non-acceptance of the said assessment

DCAMD HeadCeBG GH



2. Additional Income Generation

2.2 Use of HYSA Certificate of Deposit in lieu of passbook

Q1-Secure BSP approval on the enhancement made on HYSA deposit

• Sent a letter to BSP on March 10,2020, requesting approval for theuse of HYSA Certificate ofDeposit in lieu of passbook asproof of deposit

Buendia BHSNCRBG GH

2.3 ImpokPrograms (Low Cost Deposits)

Q1. Preliminary discussion between the members of the Financial Groups to talk about the following: a. Composition of the IMPOK PROGRAM Technical Working Group who shall study the viability of the proposed program. b. Timeline of the project implementation.

Per the preliminary discussion made, the following were agreed upon:

a. Composition of the TWG (i.e. identified members of the Financial Group, selected NCR Branch Heads, representatives from EDMD,EBSD and CEBG)

b. The study will start on the second quarter of 2020 and expected to be implemented on the first month of 4th Quarter.

Note: the TWG with representatives from the identified Bank Units as part of the TWG after the Enhanced Community Quarantine period

SID HeadBBSD HeadSNCRBG GH

3. Business Process Improvement

3.1 Electronic Document Examiner

Q1 - Preliminary meetings for the creation of the Core Team

Conducted preliminary meeting for the creation of the Core Team

No target for Q1 NNCRBG GHSNCRBG RO


Responsible

3. Business Process Improvement

3.2 Develop alternative channels for loan disbursement and collection

Q1- weAccess business requirements and system design to be finalized.

Finalized the weAccess business requirements and system design

EPD HeadCeBG GH

3.3 eBankingtransaction reconciliation

Q1- Business Requirements to be finalized for MBA, eMDS and iAccess

Business requirements completed for MBA, eMDS and iAccess subject for technical assessment of the vendor.

EPD HeadCeBG GH

4. New Product Development

4.1 Issuance of farmers’ card (e.g., prepaid card, cash card and debit cards)

Q11.Card design request and initial approval of stakeholders2. Data gathering (benchmarking)3. Composition of product features

1. Requested card design from CAD and received already which was initially approved by ADLS with minor revision2. Benchmarking and other data gathering done3. Product features were crafted based on data gathering / benchmarking

DCAMD HeadCeBG GH


Responsible

4. New Product Development

4.2 Introduction of additional card variants

a. OFW ID Card* b. Corporate Debit

Card c. Institutional Card d. Digital Easy

Savings Account e. LBP Mastercard

Semi Close LoopPrepaid Cards for Institutions

Q11 .Card design request 2. Data gathering (benchmarking)3. Composition of product features

1. Requested card design from CAD, and already received 3/5 card designs (a,c,e) from CAD2. Benchmarking and other data gathering done3. Product features were crafted based on data gathering / benchmarking

*with dependency on OFBank for OFW ID Card

DCAMD HeadCeBG GH

5. Staff Competency Improvement

5.1 Build and reinforce competencies of branch personnel by providing ladderized and Supplemental Trainings for Branch Personnel for Operational Efficiency

Q1a. Crafting/ preparation of

Manual of Training Branches (including training to new hires).

b. Presentation to BBSC for approval

a. Draft of the Manual of Training Branches forwarded to Branches Groups.

b. Presentation to BBSC was postponed due to ECQ.

NLBG GH

CORPORATE SERVICES SECTOR (CSS)

Plans and Programs Target Accomplishment RemarksUnit/Person Responsible

1.Enhance Presence in the Agriculture Sector

1.1 Establish strategic & intensified tri-media

At least 2 per week (26/quarter; 106/year)

PRs: 39 released (Jan-Mar 2020) including 4 client features TV: 4 segments aired in Swak naSwak (2x a month until Feb 2020)Radio: 29 radio interviews aired

Radio Segments--DZRH (paid): 12 segments airedRMN (paid): 13 segments airedOther radio interviews (free): 4 segments (1 each aired in Davao, Isabela, Nueva Ecija, Mega Manila)

Total: 187 pick-ups from print, TV, online and radio (Jan-March 2020)

Media Relations Unit-CAD

1.2 Establish and maintain presence in regional media

Biweekly PRs (Every two weeks) for PIA and regional newspapers or 6 pick ups per quarter

13 pick ups PIA pick-ups: 3Regional media: 10 (Jan-Mar 2020)



1.Enhance Presence in the Agriculture Sector

1.3 Enhance Social Media Presence - Build awareness among the general public about the existing programs of LANDBANK and promote greater appreciation of the Bank's contribution to countryside development

At least 1 per week or 91 posts/ quarter;

93 social posts in Facebook Instagram & Twitter

Social Media Team-CAD

1.4 Provide media coverage /support for LANDBANK events (e.g. Branch Inauguration, Financial Inclusion/Farmers’ Forums, Loan Signing, etc.)

As needed; continuing

Speeches: 2Messages: 10

Media Relations Unit-CAD1.5 CAD writers' immersion in LBP

field offices for client features, coverage of events and branch premises inspection on availability of updated marketing collaterals

At least immersion/month or 3 immersions per quarter;

Total: 3 immersions1 - West Visayas; Jan. 20-261 - Isabela; Jan. 27-311 - CDO; Jan. 28-31

CORPORATE SERVICES SECTOR (CSS)Plans and Programs Target Accomplishment Remarks Unit/Person

Responsible

1.6 Merchandising Assessment and Rollout for Lending Centers

Q1 approval of design/concept

Produced posters for pilot roll-out in Pangasinan field units

Sent last Feb 28 a survey to branches group heads for the breakdown of quantities required per language; awaiting response of CLBG, WVBG and EMBG to complete the survey

6 posters for Branches (various branch banking services & lending programs)3 posters for LC (Lending programs)

Marketing Communications & Special Publication Unit-CAD

1.7 Organize and conduct agri summits in partnership with LGUs, coops and other stakeholders

Q1- 2 Agri-Summits

None Deferred due to ECQ

Corporate Events Unit-CAD



2. Improve Customer Care Center (CCC) Servicing

2.1 LANDBANK Phone Access (LPA) Upgrade Phase 4 (Self-Service Queuing Facility)

Q1 - Consolidation of Requirements / Creation of Request For Proposal Documents

• January to February 2020 Met with various vendors for Tech Forum; Trends and Technologies (Avaya), Cisco, Ameyo, Salesforce and InfoBip• March 6, 2020 sent out the Request For Proposal document to the abovementioned vendors. Customer

Care Center-CAD

2.2 Customer Care Support for OFBank

Q1 - Approval of the MOA

• Met with OFBank and the project team / created a list of processes to be supported by CCC to be included in the MOA (awaiting further instructions fro the Project Team and OFbank)• Included in the LANDBANK Phone Access hotline option for OFBank Clients


Responsible

2.3 Acquire Social Media Listening Tool

Q1 - Search & evaluate possible service provider

Met with Isentia PH on March 10 for possible engagement

Social Media Team-CAD

2.4 Modules for Financial Inclusion Forum and Agriculture-related Programs

Q1- Approval of Module Outline

Module outline approved

Marketing Communications & Special Publication Unit-CAD

3. Construct or Renovate 14 new Branches, 8 new Lending Centers and 10 Agri-Hubs

3.1 Establishment of 15 New Branches

Q1 – 0 None

FPSG-PMED3.2 Establishment of 8 New Lending Centers

Q1- 0 None

3.3 Establishment of 10 Agri-Hubs

Q1 – 0 None

4. Construct/implement the 5 Special Projects

Q1 – 0 None On-going Construction as of March 2020: (i) Urdaneta(Pangasinan); (ii) MalolosHighway (Bulacan); (iii) Davao Corporate Center

FPSG-PMED


Responsible

5. Construct or renovate/relocate 30 existing offices

Q1- 7 7 projectscompleted

On-going Construction as of March 2020: (i) Urdaneta(Pangasinan); (ii) MalolosHighway (Bulacan); (iii) Davao Corporate Center

FPSG-PMED

6. Upgrade of LANDBANK Plaza

6.1 LBP Plaza Canteen Major Renovation

Q1-20% completion

20% completed Target date of completion- May 2021. Project shall be implemented thru phasing. Timeline considered that canteen will continue its normal operation despite implementation of rehabilitation/ renovation project.

FMD/ R. Remillano; R. Olbes; E. Calderon

6.2 Replacement of Air Handling Units (AHU)

Q1- 10%

completion

with Project

proposal

Approved TOR

5% completedDrafted memo

proposal for project

and TOR

Target date of project completion-April 2021. AHU are projected to be imported by the winning bidder. Timeline includes importation/ delivery period from country of origin.


Responsible

6.3 Replacement of Standby Generator Sets 3 & 4

Q1- 10% completion

with Project

proposal

Approved TOR

5% completedDrafted memo proposal

for project and TOR

Target date of project completion-August 2021. Generator sets are projected to be imported by the winning bidder. Timeline includes importation/ factory testing/ delivery period from country of origin.

FMD/ R. Remillano; R. Olbes; J. Ilag

6.4 Replacement of Two Water Transfer Pumps

Q1- 10% completion

with Project

proposal

Approved TOR

5% completedDrafted memo proposal

for project and TOR

Target date of project completion- February 2021. Timeline includes testing/ commissioning of equipment.

6.5 Upgrading/ Rehabilitation of Building Management System

Q1- 10% completion

with Project

proposal

Approved TOR

5% completedDrafted TOR

Target date of project completion- March 2021. Timeline includes testing/ commissioning of installed equipment/ system.


Responsible

6.6 Upgrading of Traffic Management System/ RFID System

Q1- 10% completion

with Project proposal

Approved TOR


Target date of project completion-January 2021. Timeline includes testing/ commissioning of installed equipment/ system

FMD/ R. Remillano; R. Olbes; J. Ilag

6.7 Upgrading of Standby Generator Set 5 from 312 kVA to 350 kVA

Q1- 10% completion

with Project proposal

Approved TOR


Target date of project completion- July 2021. Generator set shall be imported by the winning bidder/ supplier. Timeline includes importation/ factory testing/ delivery period from country of origin.

7. Competency Framework Refresh

Q1 - Review of Competency Profiles (PCPs)

Conducted Orientation Proper on Competency Framework Refresh on February 2020

• Reschedule submission of enhanced Position Competency Profiles by Bank Units, as endorsed by their respective Group and Sector Heads, from March 30, 2020 to April 30, 2020 in view of the Enhanced Community Quarantine

• Competency Model Refresh Mancomand Board Approval - Reschedule MANCOM and Board approval from April 2020 to May 2020 (Proposed timelines are still within the agreed timeline during the TCP)

HRMG/ODD

CORPORATE SERVICES SECTOR (CSS)Plans and Programs

Target Accomplishment Remarks Unit/Person Responsible

• Procurement of service provider (SP) for the on-line assessment platform - Reschedule from April 2020 to June 2020

8. Investors-in-People (IiP) Baseline Survey

Q1 - Conduct of exploratory meetings with HR as well as Focused Group Discussion with HR and Mancom

Conducted exploratory meeting of HRMG Heads with Mr. Gerardo Plana, Chief Executive Officer of IiPPhilippines held on January 14, 2020. Likewise, cleared with the President and CEO the executive briefing on IiPfor the MANCOM, in coordination with the Secretariat dated February 17, 2020

Presented concept paper to the ManCom on January 27, 2020 and completed draft program guidelines on February 12, 2020, for presentation to the PRAISE Committee

HRMG/ODD

9. Search for Pusong BayaningLandbankers

Q1 - Presentation and approval of concept paper to Mancom, submission of draft guidelines to SMD and presentation of program mechanics and guidelines to PRAISE Committee

Presented concept paper to the ManCom on January 27, 2020 and completed draft program guidelines on February 12, 2020, for presentation to the PRAISE Committee

HRMG/ERD


Responsible

10.HRIS Enhancement upon approval of the business case

Q1 - Presentation and Approval in ITCOM as well as preparation and approval of Procurement Request form (PRF)

Sent invite/RFPs from Cosmotech Philippines and PeopleCore on January, Conducted Tech Forums, Conducted several Project Team meetings on January and February, Prepared Business Requirements/RFP and submitted Business Case/Memo as well as presentation materials to IT-PMD dated March 12, 2020; Presented to ITCOM last 23 April 2020

Business case/Memo and presentation materials were submitted to IT-PMD on March 12, for ITCOM presentation supposedly scheduled on March 16 was rescheduled to 23 April 2020

HRMG/ PAD

11. Implementation of RA 9510 (Credit Information System Act) thru the Credit Information Corp. (CIC) with PVCID submitting Credit Information

Q1 - Submission of updated credit data

a) Submitted credit data as of February 2020b) Requested to CORSEC a CIC prescribed Secretary's Certificate for attachment to SEIS

PVCID


Responsible

12. Establish a Centralized Registry of all Titles under the name of LANDBANK

Q1 -Submission of request to LRA

Submitted request to LRA for issuance of CTC of LANDBANK titles

PVCID

13. Creation of web-based facility for Provident Fund Module

Q1- Initial assessment of data

PFD made an initial assessment as to the data that will be populated for TMG requirements

PFD

14. New PF Product: Investment & Insurance Loan

Q1 Proposal of new PF product

Deliberated by PF-Technical Working Group and submitted for approval of the PF Board of Trustees

Regular PF Board meeting will be convened once the ECQ is lifted.

PFD

OPERATIONS SECTOR (OS)Plans and Programs Target Accomplishment Remarks Unit/Person

Responsible

1.Provide IT Solutions to Support Digital Banking Initiatives Major IT Projects:

1.1 LOS-CMS Interface Project Q1- 40% 40% Completed Vendor submitted programs for deployment to test environment on 13 Mar 2020

ITPMD

1.2 DOBS Enhancement- Bankwide roll-out of

customer updating facility - Customer due for

updating: generation of report and notification thru SMS

- Customer updating thru public website

Q1-100% completion

70% completed Ongoing UAT Cycle 2 RBSD

1.3 Internet Banking System Upgrade

Q1- 80% 80% completed Phase 1 (iAccess):Completed UAT Cycle 2A on 11 Mar 2020; ongoing analysis by vendor for the mock migration

Phase 2 (weAccess):Ongoing review of Conceptual System Design Document

ITPMD


Responsible

1.4 Enhancement of Link.BizPortal EBSD

System interfaces with additional Partner Agencies and Merchants i.e. Land Registration Authority (LRA) and Social Security System (SSS) to expand online payment and collections

Q1-60% completion

60% completed Activities and targets are dependent on the readiness and individual timeline targets of tie-up partners and the prioritization of the concerned Business Units

System linkages with additional payment providers/aggregators as such GCASH, LANDBANK PayApp, LANDBANK MastercardPrepaid Card to expand payment modes

Q1- 20% completion

20% completed

1.5 Interface our payment systems to PesoNet and InstaPay EBSD

BANCNET VOCALINK Project (Instapay 2.0) with significant revisions on the LandbankInstapay Web Service Gateway and the Mobile Banking Application (MBA)

Q1- 10% completion

10% completed Activities and targets are dependent on the readiness to test/production environments, timeline targets of the whole BN project and the prioritization of the concerned Business Units and BN


Responsible

1.6 Interface our payment systems to PesoNet and InstaPay EBSD

EMDS integration with INSTAPAY and PESONET to support DBM's Budget and Treasury Management System (BTMS)

Q1- 35% completion

35% completed Activities are dependent with the BTMS timeline and prioritization of EMDS enhancements

EMDS integration with INSTAPAY and PESONET to enable Fund Transfer to Other Bank transactions using MDS account as fund source

Q1- 15% completion

15% completed

LBRS integration with INSTAPAY to support Fund Transfer to Other Bank transactions

Q1- 10% completion

10% completed Activities and targets are dependent on the timeline targets and the prioritization of the concerned Business Units


Responsible

1.7 Enhancement of IT Systems for OF Bank ITPMD

Anti-Money Laundering System (AMLA Reports)

Q1-60% completion

60% completed

Digital On-Boarding System (Digital Account Opening)

Q1-50% completion

50% completed

Electronic Salary Loan System (OFW Multipurpose Loans)

Q1-50%completion

50% completed

Blockchain-Based Platform Q1- 15% completion

15% completed

Website Q1- 20% completion

20% completed

1.8 New LANDBANK Website 100%completion on Q2

80% completed as of Q1

The Bank required additional security features to mitigate new and emerging cybersecurity threats, target timelines for ITCOM approval

ITPMD


Responsible

1.9 Loans Origination System (LOS) - Job Tracking and Mobile Appraisal System (JTMAS) Interface

Q3 - Contract signing with the vendor for data mapping module

The following approvals shall be secured:- Terms of reference - Target timelines after contract signing with the vendor

ITPMD

1.10 Digital Lending System Q3 - Contract signing with the vendor for Phase 1

Ongoing activities: - Requirements gathering & validation- Approval of Special Order for Project Team CompositionTarget timelines after contract signing with the vendor shall be presented for approval

ITPMD

2. Implement Key Applications for Regulatory Compliance and New Products and Services

2.1 Digitization of Bank Documents Ongoing conversion of branches ITPMD

Branches With MUS (approx. 300,000 accounts)

Q1- 20%completion

52% completed

TSP for lot 1 - NCR and Luzon Branches(approx. 4M accounts)

Q1- 20%completion

15% completed


Responsible

TSP for lot 2 - Visayas and Mindanao Branches (approx. 2M accounts)

Q1- 5% completion 1% completed Deployed TSP to initial branches in Visayas and Mindanao in Feb 2020

KYC Documents For Other Sectors

Q1- 15% completion 37% completed

OVER-THE-COUNTER (Deployment to branches and accounting centers)

Q1- 20% completion 25% completed Completed set-up of server in test environment and configuration of new server in production on 06 Mar 2020

2.2 Asset-Liability and Risk Management System ITPMD

Enterprise Market Risk Management

Q1- 10% completion 95% completed The only remaining activities to implement the system include loading of the 3-year market data, validation of loaded data and its corresponding batch runs.

Phase 2: Liquidity Risk Management - Net StableFunding Ratio (LRM-NSFR), Funds Transfer Pricing(FTP), Advance Liquidity and Forecasting Scenario

Q1- 5% completion 5% completed


Responsible

2.3 LANDBANK Phone Access Upgrade Phase III

Q1- 80%completion

80% completed With dependency on IST deployment in the production environment

ITPMD

2.4 Payment Card Industry Data Security Standard

For ITCOM approval Completed deliverables per project scope in Jun 2019; for turnover to LANDBANK unit for monitoring (subject to ITCOM approval)

ITPMD

2.5 Job Tracking and Mobile Appraisal System

Resolve all incident reports on Q3

Implemented on 22 Nov 2019, under post-implementation stage

ITPMD

3. Upgrade of Core Banking Systems and IT Infrastructure

3.1 Deposit System (Systematics) Upgrade3.3 ATM Switch Enhancement (IST Enhancement)

Target timelines for ITCOM approval

ITPMD & BBS

Phase 1 - Factory Upgrade Q1- 10%completion

20% completed Ongoing activities:-> custom program retrofitting, file conversion and base installation-> inventory of in-house programs-> preparation of UAT plans and test cases


Responsible

3.2 New Tellering/Branch Office System

Contract signing with Vendor on Q4

Terms of Reference for ITCOM presentation; timeline after contract signing with the vendor shall be presented for approval

ITPMD & BBS

3.3 IST System Enhancement Q1- 40%completion

35% completed Completed UAT Cycle 2C on 04 Mar 2020; target timelines subject to ITCOM approva

ITPMD

3.4 New Trust Banking System Phase II

Completion of UAT for remaining deliverables on Q2

Q1- 40% completion 35% completed ITPMD

3.5 Trust Banking System Enhancements ESD

Bangko Sentral Registration Document (BSRD)

Q1- 15%completion

15% completed Completed development on the following: Client Profile, FX Rates Set-up and Client's Certificate of Inward Remittance; ongoing scoping and requirements validation, including preparation of conceptual system design, development and integration testing


Responsible

3.6 Trust Banking System Enhancements ESD

Electronic Financial Report (EfR)

Q1- 5% completion 5% completed Completed documentation of requirements from business proponent; awaiting proposal from the vendor

Mobile Banking Application interface for Unit Investment Trust Fund (UITF)

Q1- 20%completion

20% completed Completed development of API by vendor; ongoing review of integration results submitted by vendor

3.7 Enhancements/ATM Acquirer-based Fee Charging

Timeline subject for approval

Dependent on implementation of IST System Enhancement Project and subject to priortization of the business unit due to other enhancements in line

RBSD

3.8 Transaction Gateway (TG) enhancements EBSD

Major revisions in TG core application to support the Systematics Upgrade Project

Q1- 10%completion

10% completed Timeline is in parallel/dependency with Systematics Upgrade Project


Responsible

3.9 Transaction Gateway (TG) enhancements EBSD

Direct processing of eBankingaccount-based transactions via TG instead of re-routing to IST

Q1- 15%completion

15% completed Timeline is in parallel/dependency with Systematics Upgrade Project

Generation of eBankingReconciliation Report

Q1- 15%completion

15% completed

The following IT Projects that are for Business Cases Projects were put on hold during the ECQ period, timelines shall be subject to approval

1. Customer Relationship Management System/Farmer’s Database/MIS2. Integrated & Centralized Asset Inventory3. Digital Lending System4. Credit Risk Engine System Upgrade5. Governance, Risk and Compliance (GRC) Solution (Audit Management System)6. Contact Center Solutions7. Remote Key Loading Project 8. ATM Monitoring Solution9. SAP-Subsidiary Ledger (SL) Upgrade

• IT Projects are put on hold during the ECQ period as resources are prioritized for production support

• Percentage of accomplishment of some IT Projects were based on the activities completed prior to ECQ period

• As TMG is adapting to its new mode of operations, several IT projects shall commence as soon as resources and security are allocated accordingly


Responsible

4. Consolidation, Centralization and Award Recognition of Accounting Centers/Field Units CG

4. A Consolidation of Accounting Centers PMED/LBRDC

PMED/PROCD

FAD

4.B Award Recognition of Field Accounting Units

Q1 Program mechanics subject to approval of MANCOM and Board of Directors

Scheduled for presentation to MANCOM last March 23 but was deferred due to ECQ. New Target Date: Q3 2020

FAD

From To

Pasig & Cubao AC

Makati AC

Siniloan AC Laguna AC

Buguias AC Baguio AC

Mati AU Davao DN AC

Naval AU Leyte AC

Not yet Implemented with dependency on the availability of work area.

New Target Date: November 2020

Deferred due to ECQNew Target Date: Q2 2020




Responsible

5. Implement initiatives to improve support to front-office operations

5.1 Callbacking of Incoming Clearing Checks (ICCs) transaction using images from Check Truncation System CTS)

Q1 Assessment of ACRF

Done with the impact assessment

For Program development by RBSD

CCD

5.2 Enhancement of the LANDBANK International Debit Card Reconciliation System (LIDCRS)

Q1 Perform UAT As of Mid March 2020: system ready for PCI-DSS ACRF plus system ready for MFA ACRF; combined ACRF testing and UAT to maximize the resources

Slight delay on QTR 1 UAT due to system accessibility issues and the combination of the 2 ACRFs; UAT is still on going with online coordination for technical support

RBSD, AOSD & 3rd party-TERASYSTEMS

5.3 Implementation via Electronic Desktop ofprocessing and transmission of outward clearing of the Foreign Currency Checks to Wells Fargo

Q1 Approval by OS Head and ProcD

Approved by the Operations Sector Head on March 5, 2020

Awaiting reply from ProcDon the manner of procurement or if this will undergo the usual procurement processWith meeting after the ECQ

CCD


Responsible

5. Implement initiatives to improve support to front-office operations

5.4 Implementation of the Electronic Promissory Notes

Q1Coordination with concerned units for proper implementation

Conducted UATBLSD provided the PN on March 2020 after thorough review, this will be later on utilized by ADLS via electronic PN

LID

5.5 Monitoring of Insurance Policies using the Collateral Management System

Q1 100% encoding of Insurance policies details of Corporate Accounts

20% completed the encoding of the Insurance Policies details for the Corporate Accounts

Delayed Due to ECQ caused by COVID 19. Hence, completion rate is only 20%. Action Plan: By 2nd qtr. a task force will be created to cope up with the target completion rate.

LID

TREASURY AND INVESTMENT BANKING SECTOR (TIBS)Plans and Programs Target Accomplishment Remarks Unit/ Person

Responsible

1.Dynamic Liquidity Management

Q1: 1: 100% fundingrequirements/ P830.75 M Realizedincome

100% fundedP1,263M income(P873M-Due from

Banks, P390-Interbank Loans)

LRMD / VP Adelfa R. Masacupan

2. Strategic Asset-Liability Management

Q1: P6.032B quarterly interest income / P6.032 YTD income

P6.212B Domestic Unit / Eloisa C. MoranoInternation Unit / Joy E. RatioBSMD / VP Ivy C. Sacrament

3. Enhance participation in the primary market issuances

Q1 be among the top 10 banks

Among the top 10 banks in the industry

For a bank to be considered a market maker, it should be in the top 10.

E. Dimaano/J. Guerra

4. Increase market share in USD/PHP spot market

Q1 9% of market 8.70% Non-position taking during the Enhance Community Quarantine (ECQ). As of March 13, prior the ECQ, LBP market share stood at 9.17%.

RFTD Judith D. Guerrero / Grace A. Macapallag

TREASURY AND INVESTMENT BANKING SECTOR (TIBS)Plans and Programs Target Accomplishment Remarks Unit/ Person

Responsible

5. Build on our strength as bank of choice for government funding and financial advisory transactions

Q1-Q2 one (1) signed issue management agreement

RTB 23 with Switch Accomplished, with issue management agreement dated 28 January 2020

IBD 1/IBG/ ISDD

6. Expand adoption of the Online Ordering platform

Q1-Q2 one (1) MOA or UAT signed

RTB Online Ordering Platform was successfully deployed and used by retail investors for RTB 23, with MOA dated 28 January 2020

IBD 1/IBG/ ISDD/ TMG (eBSD)

7. Increase participation in primary offerings for Corporate Securities

Q1 two (2) corporate issuances

Two (2) primary offering issuances for the 1st Quarter 2020 are the following: 1. San Miguel Food and Beverages, Inc. 2. SM Prime Holdings Inc.

ISDD Treasury Sales Personnel

AGRARIAN SERVICES GROUP (ASG)Plans and Programs Target Accomplishment Remarks Unit/ Person

Responsible

1.Assistance in the implementation by ASG of the AFFORD-ARBs Program

Q1 Amendment of the Guidelines on AFFORD-ARBs Program

Submitted inputs/comments to SMD on the amended guidelines of the AFFORD-ARBs program

ASD/ Atty. MarifeLynn O. Pascua

2.Enhancement of the PARCS to Embed a Loan Facility Module for the ARBs and Re-launch PARCS as Flexible Agrarian Reform Mobile System (FARMS)

Q1 Conceptualization ▪Several meetings were conducted with ITPMD, LSD, ADLS, and the provider, GHL ▪The concept was presented to AASCC, ASG was instructed to present the project to MANCOM, but due to the COVID-19 pandemic, ASG was not able to present in March 2020

ASD/ Atty. MarifeLynn O. Pascua

COMPLIANCE MANAGEMENT GROUP (CMG)Plans and Programs Target Accomplishment Remarks Unit/ Person

Responsible

1. Development of Data Analytics for enhanced AML transactions reporting and monitoring using ACL Analytics Software

Q1a. Building of database from CY

2019 onwards of:- Daily Transaction

Journal- Newly Opened Account- Closed Accounts

b. Generation of Daily Reports on Expected CTRs from 21 Source System

c. Generation of complete, accurate and reliable report on the transaction history and statistical analysis of accounts subject of FO, Bank Inquiry and NMR and continuous monitoring of transactions of High Risk accounts

a. 100% completed the following:Databases of Daily Transactions, Newly Opened Accounts and Closed Accounts from CY 2019 to present were already done and updated dailyb. 100% completed the following:Reports on the generation of expected number of CTRs per Source System Daily Transaction Database integrated with NAMLS was completed done and already used for daily validation of CTRsc. 100% completed the following:Generation of transaction history of accounts subject for Freeze, Bank Inquiry and NMR already done and transactions of this subject accounts were already tagged in the databases for continuous monitoring AMLC request for transaction history

Implemented on 20 January 2020

AMLD-AML Systems Support Unit

COMPLIANCE MANAGEMENT GROUP (CMG)Plans and Programs Target Accomplishment Remarks Unit/ Person

Responsible

2. Institutional AML/CFT Risk Assessment with the use of automated tool

Q1 Completion of pre-procurementactivities(Requisition and AwardDocumentation)

The scanned copy of the Requisition and Award documentation are 100% completed (awaiting for submission of original documents from Vendor).

Awaiting ACAMS’ submission of original documents from Florida

AMLD-AML Contact Point and Policy Review Unit

3. Focus group dialogues on complex régulations

Q1 and Q2 - At least 1 focus group dialogue

• Initiated on 20 Feb 2020 a focus group discussion among various concerned units on submission to BSP of Reports on Crimes and Losses and the possibility of amending the Bank's present guidelines.

• Scheduled a meeting with RMG on 17 Feb 2020 to discuss theprovisions of the IRR of RA 11057 (Personal Properties SecuritiesAct) and the compliance plan.

RCD-Research and Regulatory Unit

4. Reinforce disciplinary action on non-compliance with regulations

Q1 - Workplan -Strategies to implement the said plan and program.

Series of discussions between RCD and AMLD were conducted to strategize the implementation of the said plan and program.

The target for Q2 may extend until Q3 due to lack of material time brought by the ECQ

RCD-CMU/Rep from AMLD

INTERNAL AUDIT GROUP (IAG)Plans and Programs

Target Accomplishment Remarks Unit/PersonResponsible

1. IAG’s Direction for 2020

1.1 Using big data thru data analytics (ACL)

FOAD:Q1 to Q4 1. Generate 121 batched reports and data analytics for each of the 218 auditable units2. Provide ACL reports to be requested by other IAG Departments

HOSTAD and LOAD:Q1 - Q2 - Identification of activities/processes that can be audited using ACL; identify the reports/data files needed for ACL; request access to reports/data files needed from the Data Owners, in case not yet available from the ACL database of FOAD; request for desktop dedicated for ACL and request installation of ACL software; designate person-in-charge of the ACL database/data analytics

FOAD 1. Generated for 31 Branches and 5 Accounting Centers 2. Provided data (Transaction Journal, FMS General Ledger, Statement of Condition) to other IAG Departments needed for the conduct of assurance and special audits:

HOSTAD - 6 LOAD - 1AST - 2

LOAD1. Acquired new desktop PC, which will be used exclusively for data analytics. 2. Facilitated installation of MS softwaresrequired to install the ACL software

HOSTAD -1. Identified activities/processes that can be audited using ACL and requested assistance from FOAD for operations audit of HO units

All IAG Departments/Units




1.2 Continuous auditing (EFMS)

No quarterly targets; volume depends on the alerts to be generated by EFMS

1. Validated EFMS alerts covering five scenarios (Anomalies in ATM, Bank Card: Excessive Withdrawals at Multiple Locations; CIB: Significant Change from Previous Average Debit Activity; Deposits/Withdrawals in Same or Similar Amounts; Escalation in Inactive Account Disbursement Activity; Rapid Movement of Funds - All Activity)

Month StatusJanuary 2020 for submission of reportFebruary 2020 ongoing validation

2. Remaining four scenarios (Employee Journal; Suspicious Transaction Linked to Employees; Electronic Transactions involving Employees; Patterns of Fund Transfer) - with ongoing fixes on data mapping so that alerts can be generated from EFMS

*Co-participant in the Regression Testing*Waiting for advise from ITPMD in coordination with NAMLS

FOAD




1.3 Conducting desk audit

Exact number of Units that will be subjected to full desk audit cannot be set/determined yet at this time (at the target setting phase) since audit assessment for desk audit to be determined during pre-engagement planning for audit clients.

AST:Audit of Field Legal Services/Area Legal Unit (1 ALU and 3 FLS)

All IAG Departments/Units

1.4 Implementing limited/focused scope audit

No quarterly targets; volume depends on the documents as they come

For other processes, audit assessment to be done if feasible using electronic reports.

Validated and analyzed related deposit accounts:January 2020: Report presented to AC Com onMarch 3, 2020 (NMR - 82 cases covering 138 individuals and 48 corporations, Freeze Order - none)February 2020: Ongoing validation (NMR - 62 cases, Freeze Order - 1 account)

FOAD

All IAG Departments - for other processes for audit

INTERNAL AUDIT GROUP (IAG)Plans and Programs Target Accomplishment Remarks Unit/Person

Responsible


1.5 Empowering the Team Leaders to conduct Final Exit if there are no major issues

No quarterly targets; activity depends on the results of audit

AST: 8 audit engagements

This is a continuingpractice/strategy of IAG to beable to conserve resources andcover more Units; also as partof developing the competencyof the Team Leaders

All IAG Departments

2.Risk-based Audit of 451 units

Q1- 81 71 Risk Based Audit or 86% accomplishment

All audit teams on field work were recalled when the ECQ was announced. Challenge now during ECQ is the lost time for the audit in the 2nd Qtr 2020; recalculation on target units will be done after the ECQ

INTERNAL AUDIT GROUP (IAG)Plans and Programs Target Accomplishment Remarks Unit/Person

Responsible

3. Acquisition and Implementation of the Audit Management System

Dependent on Business Case approval

1. Presented the IT Com directives during the February 17, 2020 IT Com meeting.2. New IT Com instruction to integrate the requirements of IAG, CMG, and RMG in one GRC solution instead of the AuMS.3. Preliminary meeting attended by representatives from IAG, CMG, RMG, and IT-PMD held on February 20, 2020 to discuss the IT Com directive and identify point persons for each Group/ Department.4. Tech forum scheduled but cancelled due to ECQ.

New SO to be issued by IT-PMD for the new GRC project with RMG as Project Sponsor

IAG’s Major requirements done; with minor requirements for the link with CMG and RMG

All IAG Departments

RISK MANAGEMENT GROUP (RMG)


1. ORWA Optimization Project

A. Adoption of Standardized Measurement Approach (SMA) and Internal Capital Assessment (ICA) for ORWA capital allocation (100% completed).B. Prepared the RCAM for Operational risks, process, people, continuity, legal and reputational including trust operations (99% materiality definition). C. Validation of third party on ORM Framework tools (100%) D. ISC approval on the ICAAP General Policy on Risk Assessment (100%) E. Completed gap assessment on LBP’s compliance with the following circulars:a. BSP Circular 900 (98%)b. BSP Circular 951 (90%)c. BSP Circular 1048 (100%)

ORMD

RISK MANAGEMENT GROUP (RMG)


2. Conduct of Enterprise IT Security Risk Assessment 2020

Q1- Selection of Service provider

• done with the selection of service provider

• Awarded to SGV• Drafted the EISTRA contract based on

TOR (reviewed by SGV and LSG)

For completion of the procurement process (Contract Signing, Notice to Proceed and Purchase Order)

ISTRMO

3. ORM Portal • Drafted the Service level Agreement (SLA) for RMG, IAG and CMG (99%)

• Completed the set-up of virtual data sharing portal for ORMD tools and reports in coordination with TMG (100%)

• Completed inventory of ORMD operational tools to be charted (100%)

• Attended initial discussions with IAG and CMG on the preparations needed for the GRC project

• Updating of ORMD manuals with focus on ORM tools and flow charting of processes in preparation of the drafting of the business case (10%)

Next step: Preparation of Business Case and have a common understanding with IAG and CMG on the preparation of business case

ORMD

RISK MANAGEMENT GROUP (RMG)Plans and Programs


Other Plans and Programs

4. Establish back-up site outside Metro Manila

• Assessed and identified the final site for the proposed back up site (among various prospective locations)

• Met PMED and concerned units for the building design/plan/layout

• Conducted risk assessment of site based on PHIVOLCS’ and MGB’s geo-hazard maps

• SELBG secured Board approval for the reclassification of ROPA for branch location, portion of the site will be allocated for back-up site

• Identified critical business units to be allocated with space at the back-up site, including TMG, for approval of ManCom

Present again to MANCOM for approval the allocation of critical units.

ORMD

5. CRES Upgrade Q1 Business Case • Prepared the CRES Enhancement Project Business Case

Business Case presentation to ITCOM on 16 March 2020. For ITCOM presentation on 23 April 2020 via Viber. Due to ECQ, the new target dates of CRES Enhancement Project is for ITCOM approval

CRMD

RISK MANAGEMENT GROUP (RMG)Plans and Programs


Other Plans and Programs

4. Overseas Filipino Bank Business Center

• Reviewed the Lease Contract and secured legal sufficiency

• Negotiated with OFB on the Terms and Conditions of the Contract

• Coordinated with PMED the design and layout of the 3rd floor

• Set up of work stations at the OFB’s 3rd floor and 2nd floor - 66 work stations with 52 PCs at the 3rd floor, 32 are allocated to ADLS and their support units

• 30 work stations (no PCs) at the 2nd floor are in place

Seek ManCom approval:1. Budget2. Terms and Conditions of the Lease Contract

Allocation of critical unitsORMD

LEGAL SERVICES GROUP (LSG)Plans and Programs

Target Accomplishment Remarks Person/Unit Responsible

1. Full support to the Bank’s thrust in providing credit to SFF

Q1 a. Review of

documents: 1,470b. Notarization of

documents: 1,065

a. Reviewed a total of 3,496 loan documents

b. Notarized a total of 3,597 documents

Field Lawyers

2.Fast-track the evaluation and resolution of Administrative Cases

Q1 Resolve 15 cases

15 cases resolved ALD lawyers

3. Monitor and Improve collection efforts of Litigation Department

Q1 1.25% reduction of Past Due Rate

1% reduction on PD rate

Total Amount collected after sending FDL: PHP 67,000Gross Amount of Obligation Updated: PHP 1,257,635.67

Total amount demanded for Quarter 1 of 2020: PHP 125.110 Million

Further, operations were hampered because of the enhanced community quarantine/lockdown

Atty. Garing

TRUST BANKING GROUP (TBG)Plans and Programs Target Accomplishment Remarks Person/Unit

Responsible

1. Bangko SentralRegistration Document (BSRD) Service Implementation

Q1Requirements validation, preparation of conceptual system design, parallel development and integration testing

Completed the development for client profile, securities setup, FX rates setup and Certificate of Inward Remittance (CIR details)

ESD/Jhona Pangilinan

2.Implementation of Electronic Financial Report (e-FR)

Q1Finalization of Requirements and Submission of ACRF

Finalized the requirements and sent the ACRF to the technical team for review and forwarding to the vendor

TOSD/Jerico GonzalesESD/Jhona Pangilinan

STRATEGY AND KNOWLEDGE MANAGEMENT GROUP (SKMG)Plans and Programs


1.Support in the Achievement of CY 2020 Commitments

1.1 Implementation of Lista Saka Program

Q1 - Approval of implementing rules and regulations; signing of Memorandum of Agreement/Understanding; and setting-up of data sharing channel/s

• MOU/MOA between LANDBANK and DA on the implementation of the Lista Saka Program was forwarded to DA for review and legal sufficiency.

• Created a Group Chat for collaboration in:o finalization the implementing rules

and regulations;o Set-up of secured File Transfer

Protocol (sFTP) for data sharing; o Pilot implementation to test the

end-to-end process

CPSMD

1.2 Establishment of Farmers and Fishers Database

Q1 - Loading of farmers and fishers data in the Data Warehouse (DWH)

• Requested DA the latest version of RSBSA• Additional status to be provided by EDMD

for the loading of data to DWH

• RSBSA data now available in the staging tables of the enterprise data warehouse for consumption• Data from other sources to come up with a single customer view of the farmer to be acquired

CPSMD



1.3 Loans MIS-Phase 3

Q1- Business Requirements Definition

• Ongoing finalization of business requirements for CMS wth LID as lead

• Ongoing restoration of CMS Database by DCMD-TMG to EDMD database server to enable source data analysis

• Ongoing restoration of CMS Database by DCMD-TMG to EDMD database server to enable source data analysis. Restoration has not yet been successful despite several attempts due to lack of space.

EDMD

1.4 Agrarian MIS No updates. Scheduled for the 2nd half of 202

1.5 Customer Information and Central Liability System (CI/CLS)

Q1:• Integration of

customer information and bank exposures from DOBS, LMLS, Integrated Treasury System, MoneyWare (Trust System), Cash Card & Credit Card

• DOBS implemented since 2018 on account opening, customer updating started December 2019 and currently on-going UAT for corporate accounts

• MoneyWare - bank exposure implemented, on-going discussion on customer information

1.COMPLETED - DOBS Phase 1 2. ON-GOING MoneyWare3. COMPLETED - Cash Card Matching with CI-CLS records 4. ON-GOING - Credit Card RM creation 5. COMPLETED -Systematics Upgrade Project

EDMD



Q1:• Integration of OFBANK

sources (LLS, SYMBOLS) • Creation of record of

converted OFBankaccounts

• Support to Systematics Upgrade (CI/CLS Upgrade)

• CI-CLS Universe Design for reporting

• cash card - 186,000 accounts matched with CI-CLSl, will seek recommendation from management on the creation of cash card holders in RM

• credit card - implemented since 2019 and currently on-going

• Systematics Upgrade Project -participated in the review and sign-off project documents and UAT planning activities

EDMD

1.6 LocalizedIndustry

Studies

Q1 - Philippine industries for development data; Loan composition data based on major industry classification; Draft proposal on how to implement localized industry studies

• On-going research. Acquired summary of Philippine industries for development acquired from the DTI that will be used as basis for targeting industries with potential

• Acquired data as of 29 Dec 2020 from EDMD containing LANDBANK loan portfolio composition based on major industry classification

On track. Proposed prioritization of proposal was submitted to SKMG Head on April 2020.

EPRD

STRATEGY AND KNOWLEDGE MANAGEMENT GROUP (SKMG)

Plans and Programs


1.7 NetworkExpansion

Q1• Proposal for

establishment of branch, relocation of branch

• Creation of referential data for the for the construction of approved establishment of branches/branch-lites;

• Creation of referential data for the establishment of branches/branch-lites(unbanked municipalities)

• Creation of referential data for the establishment of Agrihub

• Proposed establishment for La Carlota (Negros Occ), approved

• Proposed relocation of GenSan branch to Calinanand establishment of Agdao branch, approved

• Mapping and planning of network distribution strategies based on distribution of LGUs by region, province, city and municipalities referential data creation:

- distribution of LGUs without LANDBANK (deposit and IRA) relationships

- distribution of unbanked LGUs by region, province, city and municipalities

- distribution of unbanked LGUs with and without LANDBANK presence and reach (conduits)

• LBP, UCPB and DBP Branches mapped• LBP ATMs mapped• Integration of DPWH Primary and Secondary

Highways ongoing• Development of the Framework for ATM/POS

deployment is ongoing

CPSMD



1.8 Mapping of Municipalities

Evaluation of Potential partners including private and public agencies for the mapping of suitable commodities per municipality through the application of satellite-based intelligence analytics

• SKMG conducted an evaluation of potential partners (through cost-benefit-analysis) including private and public agencies that leverage on the use of geospatial technologies such as Satellite Remote Sensing (SRS), Geographic Information System (GIS), Data Science, and Artificial Intelligence models to develop geospatial database of various agricultural commodities

• SKMG will meet with the Department of Science and Technology and its partner institutions to discuss possible collaboration to pursue this strategic initiative as they can provide a holistic array of services on Geospatial Intelligence Analytics

• SKMG has been working on the preparation of official communication letters to the Department of Agriculture and the Department of Science and Technology and its partner institutions to discuss possible collaboration to pursue this strategic initiative as they can provide a holistic array of services on Geospatial Intelligence Analytics for the Bank.

CPSMD



2. SOBA Directive for SKMG

2.1 Data and Knowledge Driven Organization

Approval of SKMG reorganization; proposed Deployment and Transition Activities

• The reorg of SKMG was approved last 28 Jan. 2020

• SO of deployment of SKMG personnel was approved last 09 March 2020 (SO No. 257 s.2020)

2.2 Business Analytics with Data Sandbox/Big Data

Training on Big Data Ingestion and Analysis scheduled on March 12-14, 2020

• Training postponed indefinitely due to the corona virus outbreak• Invitation to join project team for the preparation of the business case received from IT-PMD. Representatives are Kris Lamar of DGAPU and CydCalub of the Office of the Group Head

EDMD

2.3 Interagency Connectivity

Q1 DA - RSBSA • Data from the following agencies are being integrated with the Enterprise Data Warehouse: PCIC, DA, PSA, DOF-BLGF, DPWH

• Other data to be connected soon: CHEd, NFA, DSWD, others

EDMD



2.4 Data Quality Management

Q1 Generation of Data Quality reports for Branches Data Clean-up activities

Latest Data Clean-Up Updates as of March 31, 2020:[CI-CLS]• 101,063 or 46.59% of 216,898

(remaining customer records with missing/inaccurate information as of Dec. 28, 2018) have been updated.

[Other systems]• ITS = 93% Target Completion - Q4 2019• SYMBOLS = 78% - Q4 2019• LLS = 94% - Q4 2019

EDMD

2.5 Upgrade of Data Warehouse Components

Q1 Bidding and Awarding of Informatica Upgrade

• Preliminary assessment with SAP Business Objects Upgrade on February 12, 2020.

• Pre-bid conference of procurement of Information Upgrade on Feb. 14, 2020

• Received evaluation report from ProcD for the review of TOR of Nexus Technologies, Inc. on March 9, 2020

• Scheduled SAP Design Thinking Workshop moved after the ECQ on March 18, 2020

• Notice of Award (NOA) for approval of the Sector Head

• SAP Design Thinking Workshop reschedule

• Design and development of universes and reports of new sources loaded in the data warehouse

• Generation of reports for Bank Committees and Bank Units

EDMD


Target Accomplishment RemarksPerson/Unit Responsible

3. Support to the Bank’s Compliance to RA 11032 (Ease of Doing Business & Efficient Government Service Delivery Act of 2018) andPerformance Scorecard Commitments

3.1 Institutional Service Commitments & Internal Service Level Agreements

Q1 Conduct of BankwideService Commitment Survey

• Received 1 complaint and forwarded the same to the concerned Unit via the Internal Quality Feedback

• The Bankwide Service Commitments Survey was completed last March 20, 2020. The result shall be forwarded by ODD by May 2020, or once work at the Plaza resumes.

• Coordinated with SMD regarding review and updating of Internal Service Level Agreement Guidelines to align with the EODB requirements.

QIMD

3.2 Business ProcessManagement & Collaboration

Q1 - TMG procurement of system

• Coordinated with TMG the requirements and the solution identified is the system being procured to replace the CA Service Desk; target availability is Q2 2020

• Identified the systems required & processes for re-engineering presented to the MANCOM on March 2, 2020, as part of EODB Updates

• A soft kick-off meeting was conducted between TMG and the vendor, Microfocus last 5 March 2020 and ongoing activities include (1) creation of team to conduct requirements definition, testing and implementation and (2) timeline finalization with vendor

QIMD?


Plans and Programs


3.3 Institutionalization of the IMS Framework (QMS & EMS Standards)

Q1 - Q2 Implementation and Monitoring of status of Stage 2 Audit Non-Conformities' corrections and corrective actions *

• Submitted 2 Management reports on the status of preparation for IMS surveillance audit (1 report to MANCOM for March 2020 status; 1 quarterly report (Qtr 1) report for GCG)

• Sent communication to all Group Pollution Control Officers (GPCOs) including guide questions to solicit feedback/inputs on how to improve EMS-related documents.

• Drafted briefer to management & presentation materials on the situation in sample branches before and after EMS implementation

• On-going updating of database for all units covered by IMS including list of non-conformities and status of actions taken

• On-going review of LANDBANK compliance to applicable ISO clauses

• Reviewed and provided inputs to the draft Quality & Innovation Committee (QIC) Charter per to IMS-related functions

* Recommended these actions through CPSMD. Implementation is subject to Management approvalThis is also subject to 1) revised plan and procedure of the third party certifying body, and the 2) new Guidelines to be issued by the GCG

QIMD-SMU


Plans and Programs


3.4 Nationwide Customer Satisfaction Survey (NCSS)

Q1 - In compliance with ARTA, submission of results of the NCSS 2019 by 31 Jan 2020, Report of NCSS 2019 results for GCG. Planning for 2020 NCSS

• LANDBANK Customer Satisfaction Rating for 2019 is 95.35%

• Communicated the customer satisfaction score/measure to the ARTA on 31 January 2020

• Narrative report for submission by The Nielsen on 28 February 2020

• Planning for the 2020 NCSS will be conducted in March 202

EPRD/CPSMD

3.5 2020 Performance Scorecard

Q1 - Submission of 2019 Q4 Performance Scorecard Accomplishment to GCG - Report of 2020 Performance Scorecard to MANCOM and Board -Assistance to GCG Validation for 2019 Performance Scorecard

• 2019 Q4 Performance Scorecard - submitted last 28 January 2020 2020 Performance Scorecard: -

- January accomplishment presented to ManCom on 17 February and Board on 26 February

- February accomplishment presented to ManCom on 16 March and Board on 25 March

- GCG Confirmed 2020 Performance Scorecard reported to ManCom on 23 March 2020

CPSMD


Plans and Programs


Other Management Reports:• Special Report to the LBP Chair & DOF secretary

for 2019 Performance & 2020 Plans & Programs -completed on 6 February 2020 submitted to DOF on 07 Feb 2020; Meeting of LBP President with the DOF Secretary on 10 February 2020; Letter to the President of the Philippines was submitted on 21 February 2020.

• Report to the Chairman (Monthly) - presented to ManCom on 10 February 2020 then submitted to DOF on the same day

• LANDBANK Performance Highlights - presented to the Board on 26 February 2020

• ALCO Report - presented on 24 February 2020

CPSMD

4.Support to the Bank’s Compliance with BSP Circular 857 on Financial Consumer Protection (FCP) and BSP Circular 899 on Outsourcing

4.1 Bank Outsourced Arrangements and Contracts Monitoring

Q1 CM Working Team and Initial Tasks; Completed response to BSP observation/findings, if any

• Accomplished the AREF which led to the deletion of the BSP observation on Outsourcing Arrangements of the Bank.

• On-going updating of outsourcing inventory as of December 31, 2019. Updates from FMD and DCAMD shall complete the inventory considering the approved proposed revision of the Outsourcing GL per Mancom Reso. No. 2019-(12)-19



• Per ManCom instruction, a meeting was held last March 3 with SKMG, TMG, SMD, LSG. Initial tasks for the CMS such as creation of Project Working Team, gathering of data on the volume of contracts of the Bank, etc. were established

• Created a working group (SKMG, QIMD, SMD and LSG) for Contracts Management with the initial task to establish parameters for contracts and ensure reasonableness which commenced with data gathering and consultation with SMEs such as BBSD and ProcD

4.2 Client Protection and Policy Review (Financial Consumer Protection)

Q1 Completion of gap analysis Formulation of 1-year action plan Presentation to and approval of 1-year action plan to the Board

• A one (1) year Plan of Action was presented to and approved by the LANDBANK Board on March 25, 2020. This is in compliance with the requirements of the new BSP Circular 1048 s 2019.

• Completed gap analysis of the Bank’s current consumer protection practices vis-à-vis Circular No. 1048 Section 7

• Updated Consumer Protection Risk Management System (CPRMS) following requirement of BSP Circular 1048 s 2019.

• Revised Guidelines for Consumer Assistance Management System (CAMS) shall be submitted to SMD for review

QIMD-OLIU

STRATEGY AND KNOWLEDGE MANAGEMENT GROUP (SKMG)Plans and Programs Target Accomplishment Remarks Person/Unit

Responsible

4.3 Support to CustomerSupport and ServicingComponent under a Client Engagement System directed toward Target Sectors

Q1 - Farmers' FGD, Project Conceptualization, Project Proposal

• Framework for Agri CRM fro presentation to the ITCom on 16 March 2020

-Requested for inclusion in the 23 April 2020 ITCom Meeting (deferred) -To be presented in the next ITCom 14 May 2020

5.Support to the Bank’s Commitment to Organizational Improvement

5.1 OrganizationalKnowledge Management

Q1 - Upgrade of LEAP to Moodle version 3.7

• Finalized the layout and customized the KSHARE Portal UAT environment using the updated Moodle version 3.7

• Finalized the site map and created the main sections in the UAT environment

• Collated and organized contents (i.e. templates, forms, references and other materials) to be uploaded based on the main sections

• Drafted the initial KM guidelines based on the main sections

QIMD-OLIU

STRATEGY AND KNOWLEDGE MANAGEMENT GROUP (SKMG)Plans and Programs Target Accomplishment Remarks Person/Unit

Responsible

5.2 Enhanced Quality Circles Program

Q1 -Preparation of TOR

• Conducted the QC Campaign for Managers (12th SPG Q-Chats) last 13 December 2019 with 60 attendees in the Head Office and streamed via Workplace by Facebook for FUs

• Submitted the Procurement Request Form and the initial TOR for the engagement to OP last 4 March 2020; awaiting discussion with OP for clearance/further instructions

QIMD-OLIU

5.3 Digitalization Assessment and Development ofLANDBANK’s Digital Journey and Strategic IT Initiatives

Q1 - Phase1 -Design Thinking Workshop (DTW)

• Phase 1 - IBM Design Thinking Workshop was conducted last January 2020; pending presentation of Key Findings and Course of Action to MANCOM

• (Next Step) Phase 2 - Development of the Blueprint will commence depending on MANCOM instructions

CORPORATE SECRETARY (CORSEC)

Plans and Programs Target Accomplishment Remarks Person/ Unit Responsible

1. Rationalization and Strengthening the Organizational Structure of the Office of the Corporate Secretary

Q1 – Submission of OCS Re-Organization proposal to PAD/HRMG within March 2020

The proposal was submitted to PAD/HRMG on March 12, 202

Atty. Myra-Lyn S. Peñalosa

SYSTEMS AND METHODS DEPARTMENT (SMD)

Plans and Programs Target Accomplishment RemarksPerson/ Unit Responsible

1.Transfer of selected back room functions to Loans Administration Unit (LAU) and same day batch processing of SYMBOLS systems

Q1 - Presentation of policies to ManCom

Presented to the ManCom with approval of policies on February 10, 2020 [Reso. No. 2020-(02)-28]

awaiting approval of the transfer of functions and supervision of LAU by the BOD (c/o PAD, LID, LSD and FAD)

SMD- Team II

2.Assist in the Implementation of Digitization Project

Q1 - Presention of guidelines to BOC

Presented to BOC with approval of guidelines on February 21, 2019

Awaiting completion of UAT of the Management Utility System (MUS)

SMD- Team I

3.Continuous Process Improvement

Q1 - Presentation of policies to ManCom

Presented to the ManCom with approval of policies on January 27, 2020 [Reso. No. 2020-(01)-33]

Awaiting BOD approval of new functions of DCAMD and AOSD

SMD-Team I

4. Ease of Doing Business Q1 - Submission to ARTA/posting

Ongoing consolidation of the Bank's Citizen's Charter

Awaiting updated files covering branch banking and treasury services

SMD

SECURITY DEPARTMENT (SD)Plans and Programs Target Accomplishment Remarks Person

Responsible

1.Luggage, Bags & Packages Check (LBP✓)

Program

Q1 - Coordination with concerned Bank Units and Program Test Run; Preparation of procurement-related documents.

Program Test Run conducted on 03 February 2020; Coordinated with the LBP-ERD for the information dissemination to all concerned LBP Plaza personnel; PRF approved on 04 March 2020 and submitted to LBP-ProcD on 06 March 2020.

Q1 Targets and Accomplishments on track

AVP Romulo E. Sapitula

2.CCTV System Server Upgrade

Q1 - Conduct of technical research and preparation of the necessary documents needed for the

Prepared the technical specifications and Terms of Reference (TOR)

Q1 Targets and Accomplishments on track