2020 1st Quarter (Jan, Feb, Mar) Performance Report Highlights

Business Plan Goals:• Satisfied Riders• Deliver Safe, Efficient, and Equitable Service• Ensure a Culture of Safety

Key Points* Rail Rule Violations down more than 40%* Bus Collision rate one of lowest in 5 years

TriMet Board Meeting, July 22, 2020

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Bus and MAX On Time PerformanceCY20 Q1 MAX 90.8%Bus 90.4%Change on yearMAX - 0.2 pct pointsBus + 1.2 pct points

• Continued emphasis on leaving garage or yard on time.

• MAX OTP declined slightly but essentially stable.

91.0% 90.8%

89.2% 90.4%

75%

77%

79%

81%

83%

85%

87%

89%

91%

93%

MAX Light Rail

Fixed Route Bus

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WES On Time PerformanceCY20 Q1 99.2%Change on year+0.6 pct points

• PTC (Positive Train Control) related delays last quarter.

98.6%99.2%

75%

80%

85%

90%

95%

100%

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Fixed-Route Bus Operator Complaints per 100,000 Boardings

CY20 Q1 Serv. Delivery: 5.2Pub. Relations: 3.8Safety Related: 3.4Change on yearServ. Delivery +0.1Pub. Relations +0.2Safety Related +0.2

• Rates relatively stable for past ~two years.

• 1,602 complaints / 12,976,060 boardings0

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16Service Delivery

Public Relations

Safety Related

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MAX Operator Complaints per 100,000 Boardings

CY20 Q1 Serv. Delivery: 0.7Pub. Relations: 1.0Safety Related: 0.3Change on yearServ. Delivery +0.3 Pub. Relations +0.2Safety Related +0.1

• Rates relatively stable for past ~two years.

• 168 complaints / 8,252,590 boardings0

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6Service DeliveryPublic RelationsSafety Related

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Rail Rule Violations per 1,000,000 Miles

CY20 Q1 51.3 per million milesChange on year:-42.3%

• Fewer new Operators in recent months.

• OCC Rail Control Safety announcements.

• Rail Training taking a more proactive approach to rule violations.

89.0

51.3

0

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40

60

80

100

120

140

160

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200

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LIFT – Miles between Road Calls

CY20 Q1 74,648

Change on year+51.3%

• Number of older, less reliable vehicles were replaced in CY19 Q1 (14 veh.) and Q2 (13 veh.) leading to improved performance in CY19 Q3 & Q4.

50,534

76,468

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

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Fixed Route Bus MDBF - Lost ServiceCY20 Q1 16,397

Change on year+16.6%

• Least reliable buses have been replaced by new vehicles.

14,067

16,397

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

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MAX Light Rail MDBF – Lost ServiceCY20 Q111,130

Change on year:+12.6%

• Propulsion failures decreased ~36%

9,886

11,130

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

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Fixed Route Bus Collisions per 100,000 MilesCY20 Q1 4.47

Change on year-12.9%

• Decline primarily driven by a decrease in fixed object/parked vehicle collisions and mirror strikes.

• 302 collisions / 6,755,620 miles

5.13(335)

4.47(302)

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MAX Collisions per 100,000 Miles

CY20 Q1 1.28

Change on year-7%

• Overall rate remains low.

• 15 collisions / 1,168,531 miles

• Approximately 1 collision per week.

1.38(16)

1.28(15)

0.0

0.5

1.0

1.5

2.0

2.5

3.0