2019 summary report · 2020-03-24 · management. the qms annual management review was conducted on...

2967577 This document is available in alternate formats upon request

2019 Summary Report

Presented to Regional Council - March 2020

2019 Summary Report – Region of Waterloo Water Services

Document Number: 2967577 of 53

1. OVERVIEW & BACKGROUND .................................................................................. 3

1.1 Safe Drinking Water Act ........................................................................................................................ 3

1.2 Drinking Water Quality Management System (QMS) Conformance and Municipal Drinking Water

Licensing Program................................................................................................................................. 3

Management Review ................................................................................................................................... 4

Infrastructure Review ................................................................................................................................... 4

2. HEALTH RELATED NOTIFICATIONS – BOIL WATER ADVISORIES

(BWA)/DRINKING WATER ADVISORIES (DWA) ...................................................... 4

3. REGULATORY COMPLIANCE .................................................................................. 4

Chart 1 – MECP Average Inspections Ratings ............................................................................................ 5

Table 1 – Summary of Non-Compliance Issues under the Safe Drinking Water Act (SDWA), Municipal

Drinking Water Licenses (MDWL), Drinking Water Works Permits (DWWPs), Permits to Take Water

(PTTW) and the Ontario Water Resources Act (OWRA) ............................................................................ 6

4. HYDRAULIC PERFORMANCE .................................................................................. 8

5. PREVENTATIVE MAINTENANCE PROGRAMS ........................................................ 8

6. WELL MAINTENANCE ............................................................................................... 9

7. ASSET MANAGEMENT AND CAPITAL INFRASTRUCTURE REPLACEMENT

PROGRAM .................................................................................................................. 9

APPENDIX A – ADVERSE WATER QUALITY INCIDENTS ........................................... 15

APPENDIX B – QMS MANAGEMENT REVIEW ............................................................. 16

APPENDIX C – MECP INSPECTION COMPLIANCE RATINGS .................................... 20

APPENDIX D – TREATED WATER FLOW DATA .......................................................... 22

APPENDIX E – SYSTEM INFORMATION ....................................................................... 50



1. Overview & Background

This report addresses the requirements as defined under the Safe Drinking Water Act and

the Drinking Water Quality Management System.

1.1 Safe Drinking Water Act

Schedule 22-2 of Ontario Regulation 170/03 states that owners of municipal drinking water

systems shall ensure that, no later than March 31 of each year, a summary report is

prepared for the preceding calendar year and presented to the members of municipal

council. This report includes:

(1) A list of the requirements in the Act, the regulations, the system’s approval,

drinking water works permit, municipal drinking water license, and any order

applicable to the system that was not met at any time during the period covered

by the report;

(2) for each requirement in (1) specify the duration of the failure and the measures

that were taken to correct the failure;

(3) a summary of the quantities of flow rates of water supplied during the period

covered by the report, including monthly average and maximum flows;

(4) a comparison of the summary referred in (3) to the rated capacity flow rates in the

system’s approval, drinking water works permit or municipal drinking water

license.

This summary report represents all the drinking water supply systems in the Region and

the distribution systems in North Dumfries and Wellesley. The water supply for the Region

is from two sources: approximately 75 percent is from ground water wells and 25 percent

is from the Grand River (Mannheim Water Treatment Plant).

This report captures non-compliance issues and corresponding corrective action(s) or

mitigating measure(s). Any Adverse Water Quality Incidents (AWQIs) not captured in the

2019 Annual Water Quality Report (issued February 28th) are identified in Appendix A.

1.2 Drinking Water Quality Management System (QMS) Conformance and

Municipal Drinking Water Licensing Program

To obtain and maintain a Municipal Drinking Water License (MDWL), the Region must

hold: a valid Drinking Water Works Permit (DWWP), a valid Permit to Take Water (PTTW)

for each water source, operational plans as approved by the Ministry of the Environment,

Conservation and Parks (MECP), operating authority accreditation (based on a third party

audit of the DWQMS 21 Elements), and financial plans approved by Regional Council.

Each Municipal Drinking Water License and each Financial Plan must be renewed every 5

years. Operating authority accreditation was successfully obtained in 2016, and 14 new

MDWLs were issued. Third party reaccreditation was successfully obtained again in 2019,

in preparation for MDWL renewals in 2021.



Management Review

The management review must be conducted annually to evaluate the suitability,

adequacy, and effectiveness of the Quality Management System (QMS) with the results

being communicated to Regional Council as the system owner. The management review

provides evidence of continued endorsement and commitment to the QMS from Top

Management.

The QMS annual management review was conducted on November 27, 2019 and

included discussion of non-compliance issues and corresponding corrective/preventative

action(s). The 2019 management review minutes, identified deficiencies, decisions and

action items, are included in Appendix B. There were no major non-conformances

identified with the QMS.

Infrastructure Review

DWQMS (Element 14 and 15) requires that the operational plan document a summary,

and monitor the effectiveness of the Operating Authority’s infrastructure maintenance,

rehabilitation and renewal programs and to communicate these programs and any updates

to the Owner. Asset management and maintenance programs are established and

maintained to ensure repair and replacement of water system infrastructure. An overview

of the infrastructure maintenance is found in section 5.

2. Health Related Notifications – Boil Water Advisories

(BWA)/Drinking Water Advisories (DWA)

The Region of Waterloo Water Services Division, in collaboration with the Public Health

Department, ensures a safe water supply. There were no BWA or DWA issued during

2019.

3. Regulatory Compliance

The MECP’s annual drinking water system inspections focus on compliance with the

SDWA and related regulations. The following legislative requirements apply to municipally

owned and operated drinking water systems:

• proper documentation;

• sampling and analytical testing;

• adverse water quality incident reporting (AWQI);

• proper treatment and maintenance;

• corrective actions;

• Municipal Drinking Water Licenses;

• Drinking Water Works Permits;

• accreditation

• continuous water quality monitoring;



• flow monitoring;

• calibration/verification of flow meters and instrumentation and,

• certified operators.

The 2018-19 MECP Chief Drinking Water Inspector’s report, released in December 2019,

identifies 21 inspection reports with an average compliance rating of 99.5% for the Region

of Waterloo, with 18 of 21 inspections receiving 100%.

During 2019, twenty (20) drinking water system inspections were completed. Three (3)

inspections were completed as part of the 2018/2019 inspection period, and seventeen

(17) inspections were completed as part of the 2019/2020 inspection period. The MECP

inspections for the 2019/2020 period not included in this report will be captured in the

2020 Annual Summary Report. Chart 1 below compares the average MECP inspection

compliance ratings over the past 5 years and Appendix C summarizes the ratings for this

inspection year.

Chart 1 – MECP Average Inspections Ratings

0

10

20

30

40

50

60

70

80

90

100

2015-2016 2016-2017 2017-2018 2018-2019 2019-2020

99.29 100.00 100.00 99.48 99.54

%



Table 1 – Summary of Non-Compliance Issues under the Safe Drinking Water Act

(SDWA), Municipal Drinking Water Licenses (MDWL), Drinking Water Works Permits

(DWWPs), Permits to Take Water (PTTW) and the Ontario Water Resources Act (OWRA)

Date

Description Root Cause Preventative/ Corrective Action

O. Reg. 170/03 – Schedule 6-5 - Continuous Monitoring

June 19, 2019 08:48-08:58 (duration – 10 minutes)

Mannheim WTP Primary disinfection data not collected for greater than 5 minutes.

While performing electrical upgrades, power was inadvertently shut down to the regulatory chlorine analyzer.

Manual readings initiated.

August 16, 2019 09:10-09:16 (duration – 6 minutes)

New Hamburg Primary disinfection data not retrieved following a communication loss event.

Ineffective notification of communication loss event. During WTP upgrades, two analyzers on two different iFix software platforms.

Reminder sent to staff referencing the Communication Loss SOP, specifically the requirement to provide notifications.

September 9th, 2019 14:12-14:19 (duration – 7 minutes)

Erb Street Reservoir. Primary disinfection data not captured for greater than 5 minutes.

A power outage impacted the regulatory chlorine analyzer at the reservoir building. The off-site wells remained running.

Adjust program to stop wells if communication with the regulatory chlorine analyzer is lost.

August 12, 2018 00:00-00:24 00:53-00:58 01:11-02:01 (duration – 79 minutes)

Turnbull WTP Primary disinfection data not captured following a communication loss event.

Following a WREPNET outage impacting numerous facilities, data retrieval and review was overlooked for one facility.

Data retrieval and review process revised to include an additional verification step when several facilities are impacted.



Permit to Take Water (PTTW)

July 11, 2019 10:34-10:46 (duration - 12 minutes)

Well BM2 Permitted instantaneous flow rate exceeded.

During WTP upgrades including commissioning of new controllers, and iFix software, the PTTW was exceeded by 0.02 L/sec for greater than 10 minutes.

System-wide controller upgrades will include programming to shut off wells if instantaneous flow limits are exceeded.

MDWL – Schedule E, UV Sensor Calibration

April, June, & July, 2019

Wells K24, K26 Monthly UV sensor verifications were not performed in the required timeframe.

Due to limitations with the currently implemented version of the new asset management system (Lucity) the monthly UV sensor calibration workorders did not generate as required.

Altered the asset management system (Lucity) schedule and initiated a manual verification step. Software upgrades are planned to address workorder triggering issues.

MDWL – Schedule C, UV Off-Spec Summary

September 12, 13, 28, 2018 (total duration - 21 minutes)

Well K26 Several brief spikes above the validated flow range of the UV unit were not included in the monthly off-spec UV report.

Flow was not included in the off-spec UV screening criteria. UV dose, intensity, transmittance and turbidity were included.

Flow rates above UV unit validated ranges will be flagged in a daily flow report and added to the off-spec UV screening criteria.

MDWL – Schedule B, Alterations to Drinking Water System

June 3, 2019 New Hamburg The required Form 3, Equipment with Emissions to the Air, was not completed prior to the installation of a new standby generator.

Requirement to complete the Form 3 was overlooked.

Reminder sent to relevant group to ensure required documentation is completed before alterations are made to the Drinking Water System.



April 3, 2018 St Clements The required Form 2 was not completed when an alternate sodium hypochlorite injection point was utilized.

The alternate sodium hypochlorite injection point was already in place, the requirement to complete a Form 2 was overlooked.

The alternate sodium hypochlorite injection point has been physically removed.

4. Hydraulic Performance

A summary of the monthly average and maximum flow rates of water supplied are identified

in Appendix D.

The Region of Waterloo Drinking Water systems have 37 Permits to Take Water (PTTW),

13 Municipal Drinking Water Licenses (MDWL) and 13 Drinking Water Works Permits

(DWWP). Refer to Appendix E for a full list of PTTW, MDWLs and DWWPs.

5. Preventative Maintenance Programs

Elements 14 and 15 of the DWQMS require that the operational plan documents a

procedure for the annual review of infrastructure necessary to operate and maintain the

system. Element 14 requires that the operating authority carry out the review and report

to the owner. This ensures that the owner is regularly informed of infrastructure needs

and can plan accordingly. Element 15 is about documenting a summary of the

maintenance, rehabilitation and renewal programs for the infrastructure. These

summaries must be updated as changes occur, and must be communicated to the owner.

Monitoring the effectiveness of the maintenance program is achieved by periodically

reviewing the maintenance program and confirming the effectiveness of the program.

In 2019, the Water Services Division adopted a new Corporate wide Enterprise Asset

Management System (Lucity) which replaced the previous computerized maintenance

management software (Avantis). Lucity is a system that manages the installation,

maintenance and replacement of infrastructure, equipment and components at water

facilities. The system is used to develop, monitor, and report on preventative maintenance

plans for the equipment. Preventative maintenance is based on industry standards,

regulatory requirements, past history, manufacturers’ recommendations and risk analysis.

As of 2019, the following preventative maintenance programs exist:

• As per the MDWL and/or Reg. 170/03, instrumentation is calibrated and/or verified in

accordance with manufacturer’s instructions with the exception of the billing meters; a

third party calibrates and/or verifies the billing meters annually.



• Instrumentation such as ultraviolet sensors, ultraviolet transmittance, chlorine, and

turbidity analyzers, ozone monitors, and other equipment are calibrated and/or

verified in-house as per manufacturer’s recommendations.

• A software program monitors the status of the SCADA RPU communication system.

• Process and Instrumentation Diagrams (P&IDs) are reviewed and maintained as

needed.

• Electrically, the UV ballasts are run to failure and the UV lamps are replaced as per

manufacturer’s instructions.

• Canadian Standards Association (CSA) guidelines have specific requirements for

diesel generators, such as an annual load bank test, run under load for rated power,

oil changes, coolant, filters, electrical test of alternator, test oil for engine problems

and efficiency. There is a contract with a third party to ensure CSA requirements are

met.

• In house backup diesel generators are run monthly under load and preventative

maintenance is conducted in accordance with CSA guidelines.

• Sub Station Maintenance, involving visual inspections, are performed several times

per year.

• All other electrical components are replaced as required.

• Mechanically, chlorine injectors are rebuilt monthly at all sites except the Mannheim

WTP, booster pumps are maintained as required, chemical pumps are checked

monthly and rebuilt as required. Piping and valve work is done as required. Air

chambers are checked yearly and pumped out as required and Process Flow

Diagrams (PFDs) are updated as required.

• Distribution system maintenance for North Dumfries and Wellesley Townships

includes annual water main flushing and hydrant maintenance. All valves are

operated over a 5 year span. Water main repairs, service leaks, meter replacement,

and locates occur as required.

• Distribution maintenance, including water main repairs on the trunk mains are

performed by the cities, townships or a third party contractor. Programs exist and

vary by city for leak detection analysis, locates, and flushing. A more enhanced

program continues to be developed to ensure that valves are exercised and remain

operational.

6. Well Maintenance

Wells are maintained in accordance with Reg. 903, (Ontario Water Resources Act) and

O. Reg. 170/03 (Schedule 1). Routine well inspections indicated production wells and

monitoring wells were in compliance.

7. Asset Management and Capital Infrastructure Replacement

Program



The Region’s overall objective is to support the achievement service levels goals,

managing risk, while minimizing lifecycle costs. Risk events, such as an asset failure, are

events which may compromise the delivery of the Region's strategic objectives.

The Region’s asset risk assessment takes into account potential losses to services,

financial loss, and potential safety hazards. All assets are considered according to the

impact of asset failure against these criteria and the likelihood of that failure occurring

based on asset age, condition and performance.

Renewal work involves replacing assets or components of assets to avoid service failure

or interruption. For those assets with a higher risk profile, renewal works are timed to

minimize any risk of failure, while obtaining the longest economic and service life from the

assets. The objective is to replace critical assets before condition deteriorates into a poor

or very poor state (which would increase the risk of failure).

The predominant drivers of renewals investment are as follows:

• Current condition and performance: The Region regularly inspects its assets to

monitor their condition and performance, according to Water Service’s Inventory and

Condition Assessment Protocol and supporting data template.

• Rate of deterioration: Examination of the rate of deterioration over time based on

current condition, compared to expected service life.

• Renewals intervention point: Establishing a renewals intervention point based on the

level of service required and its risk categorization.

Asset renewal requirements are bundled into capital projects based on the type of

renewal required and the required timing. Asset Management has also defined a

prioritization framework to help define project priority. Project prioritization criteria,

ranked between 1 to 10, include the following:

Project to address capacity deficiency or to support planned growth

Project that improves climate change resiliency

Project to address compliance requirements (Design / Regulatory)

Project that will reduce energy consumption / greenhouse gases

Project with funding from higher orders of government with defined timelines

Project that addresses corrective maintenance requirements / reliability concerns

Project to provided needed redundancy

Project to undertake a time-sensitive rehab to extend service life

Project to address asset condition / end-of-life

The above framework has established the foundation upon which asset management

and capital infrastructure replacement decisions are made. In addition, regular



preventative maintenance is also performed to maintain the condition of assets and help

ensure expected service lives are achieved.

In 2019, key asset management activities included:

• Implementation of a new Corporate Work Management System: Lucity.

The Region of Waterloo is in the midst of a multi-year Asset Management System

Implementation Project (AMSIP). The project is comprised of two primary

components:

1. Work Management System Implementation (Lucity) - an enterprise level software

product to be used by all asset-owning Divisions at the Region of Waterloo to

perform maintenance and all other work on assets. Water Service’s

Implementation of Lucity was completed in early 2019.

2. Decision Support System acquisition and implementation (PowerPlan) - a set of

correlated tools that work with the Work Management System in an integrated

fashion to facilitate decision making for determining the appropriate rehabilitation,

restoration, replacement, or maintenance strategies for optimal Asset performance.

Initial stages of implementation began in 2019 and is on-going.

Integrated with other key corporate systems, these systems will enable staff to make

better decisions related to asset maintenance, help forecast capital works, improve

efficiencies through enhanced work planning and scheduling, provide consistent

metrics for comparing assets across Divisions and allow better reporting to help

Council make more informed decisions.

• Launch of an online Project Tracking Tool: PeTey.

PeTey is a web-based application used to identify and track water and wastewater

projects. Project Managers within Water Services have been provided this tool to

track project scope, budget, spending and prioritization of capital projects. PeTey

strives to provide a consolidated list of capital projects as well as support monitoring

of spending against approved budgets.

• Project Requests Tracking System: Bitrix.

Bitrix is an online application used to track all water and wastewater capital project

requests, with the objective of improving consistent and transparent review of new

capital project requests as well as communication. In 2019, 48 project requests were

submitted by staff, 29 have since been reviewed and approved for the capital budget,



others are still in review or were not approved for the capital budget. Project requests

approved in Bitrix are incorporated into the Project Tracking Tool – PeTey, for input

into the capital program.

• Water Facility Inventory, Condition, and Capital Planning Assessments

These assessments are performed to recognize/update all major building, process,

and site works assets and components, as well as to assess the current physical and

performance (capacity, suitability, quality, quantity, and cost or energy efficiency).

This information is then used to support a 10-year capital renewal plan and long term

forecast (25-year) for the facility. Assessments were completed for the following

water systems:

o Mannheim Water System

o Greenbrook Water System

o Middleton Water System

o Ayr Water System

o Erb Street Water System

• Annual review, and coordination of watermain replacements: Watermain

replacement requirements are reviewed based on the age, material, and condition

(break history and leakage reports where available) and are coordinated with both

Regional and Local transportation capital programs.

• Creation of a Watermain Working Group

A significant effort has been placed over the last few years on a number watermain

related activities that support asset planning, management, and reporting such as the

following:

o Development of a Regional Water GIS data schema and Water

Infrastructure GIS Data Sharing Guidelines with local municipalities. Staff

from each municipality participated in the development of the data standard,

and are participating in data sharing to support the creation of single data

set that contains Local, Dual and Region owned water

transmission/distribution infrastructure.

o Development of an “all pipes model” to support hydraulic analysis of the

Regional water system.

o Criticality Analysis of Water Distribution Infrastructure. The Region, in

collaboration with the Cities of Cambridge, Kitchener, and Waterloo

completed a criticality analysis of the Integrated Urban System (IUS) water



distribution infrastructure to evaluate and classify the criticality of the IUS

system elements.

o Annual coordination meetings with the Cities of Cambridge, Kitchener, and

Waterloo to coordinate watermain capital works.

o Improvements to processes and communication to coordinate watermain

capital works with transportation capital projects.

o GIS integration with the Region’s Work Management System – Lucity. This

provides a single source of information to be utilized across the Region.

This supports continuous improvement with data and information, as staff in

the field are able to identify and communicate errors for correction.

While there have been significant improvements made to support the management of

linear water infrastructure, continued improvements can still be made. As such, a

Watermain Working Group was formed to continue to focus improvement efforts in

the following areas:

o Asset Inventory and Attribute Management – reviewing the process and

timelines for incorporating as-built drawings in GIS as well as formalizing the

redline process for communicating and updating data when errors are

identified.

o Condition & Risk Assessment – Review and improve upon the process for

assessing watermain condition and renewal requirements, as well as

develop an approach for assessing watermain criticality in the rural systems.

o Watermain Capital Project Delivery - Develop project identification and

delivery process workflow(s), defining key milestones, stakeholders,

communications and roles and responsibilities.

o Encroachment Standards Review – Review and update documented

procedures for construction in proximity to a watermain.

o Watermain Break Response – Review and update documented emergency

response plans and procedures.

The watermain working group, formed in 2019, will continue efforts in 2020.

• Elevated Tank Program.

o Elevated Tank Inspections: The Region undertakes an annual tank

inspection program to examine ladders, landings, handrails, appurtenances,

venting and overflow screens. These inspections meet or exceed the

recommended requirements set out in the AWWA Standard M42-Steel

Water Storage Tanks.



o Reservoir cleaning and re-coating: The Region is currently working on an

optimized capital program for elevated water storage tanks, incorporating

levels of services, and better alignment of inspections, coating

replacement/rehabilitation or maintenance work with other capital projects.

The overall program objective is to define service levels goals, managing

risk, minimize lifecycle costs, and improved alignment with other capital

projects to minimize downtime. Other elevated tank assets such as

cathodic protection, lightning protection systems and communications

equipment are also evaluated and will be captured in the capital program

assessment.

• Asset Management Planning

In January 2018, the Province of Ontario enacted O.Reg 588/17 ‘Asset Management

Planning for Municipal Infrastructure’ under the Infrastructure for Jobs and Prosperity

Act, 2015. The regulation requires that every municipality prepare its first strategic

asset management policy by July 1, 2019 and shall review and, if necessary, update

it at least every five (5) years. The regulation also requires that every municipality

prepare an asset management plan for its core municipal infrastructure assets by

July 1, 2021, and for all of its other municipal infrastructure assets by July 1, 2023.

The Region has committed to a four (4) year interval to align with new Regional

Council and Strategic Planning.

In 2019 The Corporate Asset Management Policy was updated and approved by

Council in June 2019. The update to the 2016 Asset Management Plan was initiated;

It will be presented to council in 2020.

The Asset Management Plan (AM Plan) is a long range planning document that is

used to provide a rational framework for managing the Region’s assets. The

Region’s AM Plan contains consolidated information that is currently available for the

Region’s assets to provide both a short term (10 years) and a long term (100 years)

focus. The AM Plan is a written representation of proposed risk reduction programs

and strategies for the Region’s assets based on understanding of customer

requirements, regulatory compliance, and the ability of the assets to meet required

levels of service. This AM Plan identifies future costs and assists in predicting future

problems that may hinder service delivery. This creates opportunities for the Region’s

asset managers and operators to remove physical, financial and political barriers

before they negatively impact customer levels of service.



Appendix A – Adverse Water Quality Incidents (AWQI) for Regional

Distribution Facilities (IUS)

AWQI Date Location Parameter Result Unit Corrective

Action

No IUS Distribution Facility AWQI occurred in 2019



Appendix B – QMS Management Review

DATE: November 27, 2019

TIME: 1:30pm – 4:30pm

PLACE: Mannheim Training Room

PRESENT:

Peter Clarke Nancy Kodousek Olga Vrentzos Dale Wiens

Frank Infante Kathy Taylor Chris Komorowski (PH)

REGRETS:

Thomas Schmidt Sandy Stevens (PH)

1) QMS MANAGEMENT REVIEW PROCESS

A summary was provided of the Management Review purpose and objectives - to

evaluate the effectiveness and appropriateness of the QMS and to address any

deficiencies.

2) QMS POLICY REVIEW AND APPROVAL

The QMS policy (DOCS#381423) was reviewed and continues to be appropriate.

3) DWQMS MANAGEMENT REVIEW REQUIREMENTS

Required Management Review agenda items were discussed in accordance with the

procedure DOCS#500605.

4) ROUNDTABLE DISCUSSION

Management Review discussion conducted as per presentation (DOCS#3165158)

and agenda (DOCS#3162953).

5) PREVIOUS ACTION ITEMS- FOLLOW-UP

Reviewed 2018 Management Review action status:

I. Provide Standard of Care Training to New Council

Investigate bringing course in-house for new Regional Council and open up

training for lower tier Councillors as well.

Action: Director, Water Services & Supervisor, Process and Compliance

pcdocs://DOCS_ADMIN/381423/R






Status: Complete

II. Mannheim Filters – Extended Terminal Subfluidization Wash (ETSW)

Programming to be installed after Tech Memo completed. Optimum backwash

flows/durations to be incorporated.

Action: Supervisor, Process & Compliance

Timeline: Complete

III. Protocol for Operating Hidden Valley and the K80s Wells During Grand River Watershed Upsets

A peer review of the current procedure is underway. Workshops and Protocol

changes are planned for 2019/2020.

Action: Manager, Operations and Maintenance

Timeline: Ongoing (Spring 2020)

IV. Develop Standard Operating Procedure for Greenbrook WTP

Health Canada’s proposed MAC of 50 µg/L for 1,4-Dioxane may impact the

Region’s current target level of 10 µg/L. Online continuous peroxide dosage

monitoring now in place.

Action: Supervisor, Process & Compliance

Timeline: Procedure is Drafted

V. Review/Implement 2018 Internal Audit Findings

Zero (0) non-conformance issues were identified. Fifteen (15) opportunities for

improvement (OFI) were identified, implementation to be assessed and decided

by management staff.

Action - Supervisor, Process and Compliance

Timeline – Complete

6) INCIDENTS OF REGULATORY NON-COMPLIANCE REVIEW

Eight (8) regulatory non-compliance issues occurred in 2019. For most non-

compliance issues a corrective/preventative action was implemented (see

Management Review Presentation Slides #18-27, DOCS#3165158 for details).




7) OPERATIONAL PLANS AND MUNICIPAL DRINKING WATER LICENSES

Zero (0) new MDWL and DWWPs were issued in 2019.

Conestoga Plains/West Montrose Waterworks and MDWL end dated.

8) General Discussion

Implementation of the new Lucity system has the potential to impact the QMS. Specifically, Element 15 - Infrastructure Maintenance, Rehabilitation, and Renewal.

Discussed impacts of the Jet fuel spill near highway 401 on the operation of the Shades Mill GUDI wells. Public Health received questions about recreational impacts related to swimming and fishing in the Shades Mill reservoir.

Extreme Weather Conditions – Emergency Response SOP exists to address Climate Change impacts. The SOP generally references existing Emergency Response SOPs.

O&M to investigate potential measures to expedite returning Mannheim WTP to service following a chemical spill in the Grand River. The peer review of the Hidden Valley Low Lift Operation SOP currently underway may include these measures.

Public Health is in the process of updating their AWQI response protocol. A copy of O&M’s AWQI response SOP will be provided as an FYI.

Several changes to Health Canada Water Quality Guidelines were recently released. Potential impacts to Water O&M will be discussed at Research and Innovation Committee meetings. If capital or infrastructure upgrades may be required, the Bitrix system should be used for tracking.

Participated in an ultrasonic research study for algal bloom mitigation in the Hidden Valley Highlift Reservoir. Based on study results, the potential exists for ultrasonic technology to replace Blue Frog mixers as an algal bloom control measure.

Mannheim WTP Optimization Study is underway. Results have the potential to impact the QMS. Operational challenges include Ozone off gassing and plate settler plugging. Sodium hypochlorite drip system was utilized to compensate for Side 1 ozone system. New polymer trial scheduled.

9) ACTION ITEMS

I. APPLY TO RENEW 12 MUNICIPAL DRINKING WATER LICENSES

Submission requirements include an updated Financial Plan, Permits to Take Water, Third Party Operating Authority Accreditation (achieved 2019), Drinking Waterworks Permits, and approved Operational Plans. Raw water characterization,

Action: QMS Team

Timeline: Summer 2020



II. REVIEW/IMPLEMENT 2019 INTERNAL AND EXTERNAL AUDIT FINDINGS

Two (2) non-conformance issues were identified.

Thirty (30) opportunities for improvement were identified, implementation to be assessed and decided by management staff.

Action: Supervisor, Process and Compliance

Timeline: Summer 2020

III. FINALIZE STANDARD OPERATING PROCEDURE FOR GREENBROOK WTP

Health Canada’s proposed MAC of 50 µg/L for 1,4-Dioxane may impact the Region’s current target level of 10 µg/L. Online continuous peroxide dosage monitoring now in place. Procedure has been drafted.

Action: Supervisor, Process and Compliance

Timeline: Early 2020

IV. REVISE PROTOCOL FOR OPERATING HIDDEN VALLEY AND THE K80S WELLS DURING

GRAND RIVER WATERSHED UPSETS

A peer review of the current procedure is underway.

Action: Manager, O&M

Timeline: Spring 2020

10) NEXT STEPS

External (NSF) Surveillance Audit scheduled for week of February 17th, 2020

Develop Non Conformance corrective action plans as applicable

Amend DWQMS procedures as applicable



Appendix C – MECP Inspection Compliance Ratings Drinking Water System

Type Water Works #

Inspection #

Inspection Period

Inspection Date

Compliance Rating %

New Hamburg Baden

Large 220000111 1-KXRA3 Oct 1, 2018 to

Aug 31, 2019

Sept 11, 2019

99.08

Waterloo Large 220000157 1-KXRB2 April 1, 2018 to

Mar 31, 2019

April 8, 26, 27, 2019

100

Cambridge Large 220000166 1-KY66C June 1, 2018 to

May 31, 2019

June 12, 2019

95.8

Foxboro Large 220009210 1-KXR85 Dec 1, 2018 to

Nov 30, 2019

Dec 3, 2019

100

Maryhill Small 220004171 1-KXOED June 1, 2018 to

Mar 31, 2019

April 10, 2019

100

Linwood Large 220000102 1-KXO7U Sept 1, 2018 to

April 30, 2019

May 15, 2019

100

St. Clements Large 220005811 1-KXOFM Sept 1, 2018 to

April 15, 2019

April 24, 2019

100

Mannheim Village

Large 260002668 1-KXR35 July 1, 2018 to

July 31, 2019

Aug 14, 2019

96.9

New Dundee Large 220004180 1-KXR0X Sept 1, 2018 to

Aug 31, 2019

Aug 30, 2019

100

Branchton Small 260002538 1-KY622 Oct 21, 2018 to

Sept 30, 2019

Oct 21, 2019

100

Kitchener Large 220003092 1-KXPZU Nov 1, 2018 to

Sept 1, 2019

Oct 4, 2019

100

Mannheim Large 220006981 1-KXQ0T Oct 1, 2018 to

Aug 31, 2019

Sept 4, 2019

100

Wellesley Large 220004215 1-KXR1W Dec 1, 2018 to

Dec 31, 2019

Jan 9, 2020

100



Drinking Water System

Type Water Works #

Inspection #

Inspection Period

Inspection Date

Compliance Rating %

Shingletown Large 260002707 1-KXR44 Oct 1, 2018 to

Nov 30, 2019

Nov 26, 2019

100

Heidelberg Large 20007310 1-KXR8U Oct 1, 2018 to

Nov 30, 2019

Dec 16, 2019

100

Lloyd Brown Small 260002759

1-I6C3F Jan 1, 2018 to

Dec 31, 2018

Jan 9, 2019

100

Lloyd Brown Small 260002759 1-KY68P Jan 1, 2019 to

Oct 30, 2019

Oct 28, 2019

100

Roseville Small 220007301 1-I6CD0 Sept 15, 2017 to

Jan 31, 2019

Feb 11, 2019

97.5

Roseville Small 220007301 1-KY69Y Feb 1, 2019 to

Oct 15, 2019

Oct 28, 2019

100

Ayr Large 220004199 1-I6BSR Jan 1, 2018 to

Jan 31, 2019

Feb 11, 2019

100

Ayr Large 220004199 1-KY5RX Feb 1, 2019 to

Nov 20, 2019

Dec 5, 2019

100



Appendix D – Treated Water Flow Data

The following tables summarize the flow rates for 2019, including MDWL Schedule C-

Table 1 flow limits and treated water monthly average daily volumes. There were no

MDWL flow limit exceedances in 2019. See Table 1 for PTTW flow exceedances.

Cambridge Drinking Water System – Wells G4/G4A

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day

(MDWL Limit= 1900 m3/day)

Monthly Average

(m3/d)

January 20.98 1731 1639

February 20.14 1698 1159

March 24.56* 1701 1291

April 21.73 1724 1619

May 20.22 1723 1270

June 21.20 1726 1654

July 21.81 1832 1537

August 20.69 1593 1475

September 19.70 1593 1335

October 19.49 1590 1580

November 19.12 1653 1573

December 19.84 1591 1503

Average 1469

Maximum 24.56 1832

* Less than 10 minute flow spike.



Cambridge Drinking Water System – Wells G5/G5A

Month Raw Peak Flow Rate

(L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 30.59 2591 2274

February 30.40 2589 1420

March 21.71 1700 1564

April 15.31 1296 1258

May 20.67 1726 1113

June 30.43 2590 1133

July 21.80 1296 1243

August 30.38 2591 1716

September 31.60 2504 2171

October 23.00 2124 1611

November 20.69 1756 1502

December 19.98 1638 1192

Average 1516

Maximum 31.60 2591

Cambridge Drinking Water System – Well G6

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day

(MDWL Limit= 1,900 m3/day)

Monthly Average

(m3/d)

January 16.10 1352 1327

February 16.16 1350 1281

March 16.25 1348 1282

April 16.27 1350 1091

May 16.24 1346 1239

June 15.95 1342 1290

July 15.86 1342 1321

August 15.98 1333 1297

September 15.86 1330 1317

October 15.84 1331 1310

November 15.94 1376 935

December 0 0 0

Average

1141

Maximum 16.27 1376



Cambridge Drinking Water System – Well G9

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day

(MDWL Limit= 3,280 m3/day)

Monthly Average

(m3/d)

January 21.03 1740 1611

February 20.76 1726 1689

March 20.50 1708 1392

April 0 0 0

May 0 0 0

June 17.40 1405 788

July 17.47 1406 785

August 0 0 0

September 0 0 0

October 10.46 14 0

November 0 0 0

December 18.48 1247 855

Average 712

Maximum 21.03 1740

Cambridge Drinking Water System – Well H3/H3A

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 15.89 1296 1285

February 14.72 1138 1111

March 14.24 1116 1088

April 14.96 1099 1072

May 15.17 1140 931

June 14.88 1140 1128

July 15.01 1124 1006

August 18.30 1120 1076

September 14.92 1116 1081

October 19.39* 1296 1220

November 15.35 1347 1292

December 15.24 1290 1253

Average 1129

Maximum 19.39 1347




Cambridge Drinking Water System – Wells H4/H4A

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 30.00* 1458 1166

February 20.02 1452 1399

March 18.72 1440 1414

April 19.96 1422 1283

May 20.07 1446 1201

June 18.32 1443 1429

July 18.82 1424 1405

August 19.83 1968 1391

September 20.13 1404 1390

October 19.94 1402 1289

November 17.62 1436 1373

December 17.26 1382 1365

Average 1342

Maximum 30.00 1968

*Less than 10 minute flow spike.

Cambridge Drinking Water System – Well H5, H5A

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 14.60 1078 1054

February 15.44 1080 975

March 15.92 1053 1030

April 15.21 1057 1013

May 19.14 1090 822

June 20.23 1513 867

July 17.84 1472 1287

August 16.09 1318 1161

September 15.29 1222 1200

October 15.67 1217 979

November 15.54 1086 1023

December 15.11 1042 1002

Average 1034

Maximum 20.23 1513



Cambridge Drinking Water System – Middleton Wells (G1, G1A, G2, G3, G14,

G15)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 426.34 17614 14786

February 493.12* 17552 15666

March 433.15 17602 15566

April 403.26 16973 15231

May 403.23 18865 16267

June 362.04 16946 13931

July 408.73 17927 14945

August 382.00 14549 12967

September 416.12 17658 14314

October 391.93 20867 16952

November 394.61 21603 18111

December 398.27 21853 19466

Average 15682

Maximum 493.12 21853


Cambridge Drinking Water System – Pinebush Wells (P10, P11, P17)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 64.44 3824 2819

February 64.90 4042 3376

March 63.25 3993 3383

April 63.40 3859 3414

May 64.07 3787 3489

June 63.86 3370 3203

July 113.10 4206 3257

August 105.17 4545 3700

September 117.85 4346 3677

October 65.53 4324 3459

November 69.92 4186 3364

December 64.81 4361 3292

Average 3369

Maximum 117.85 4545



Cambridge Drinking Water System – Well P16

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 0 0 0

February 0 0 0

March 0 0 0

April 0 0 0

May 0 0 0

June 0 0 0

July 0 0 0

August 0 0 0

September 0 0 0

October 0 0 0

November 0 0 0

December 0 0 0

Average 0

Maximum 0 0


Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 10.91 933 892

February 10.30 867 815

March 13.06 1068 908

April 12.47 1062 994

May 10.87 933 911

June 18.25 903 872

July 9.65 828 765

August 8.34 713 670

September 7.93 659 607

October 7.18 609 563

November 12.22 1023 846

December 10.99 940 891

Average 811

Maximum 18.25 1068




Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 7.04 588 585

February 7.03 584 547

March 7.26 601 555

April 7.12 603 592

May 7.31 616 592

June 9.01 742 594

July 9.26 783 765

August 9.21 777 742


October 7.72 651 614

November 10.03 814 731

December 9.57 812 781

Average 648

Maximum 10.03 814

Cambridge Drinking Water System – Shades Mill Wells (G7, G8, G38, G39, G40)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 108.67 6566 3358

February 54.22 3534 3034

March 50.74 3521 2689

April 50.19 3521 2935

May 45.18 3703 2996

June 113.72 7423 5702

July 103.49 7465 5533

August 103.05 8135 6674

September 104.42 6645 5667

October 111.20 6373 3438

November 111.49 6286 2818

December 111.74 5017 3119

Average 3997

Maximum 113.72 8135



Cambridge Drinking Water System – Turnbull Wells (G16, G17, G18)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 93.97 5932 2572

February 94.26 5014 3235

March 102.04 4158 2918

April 99.61 4848 3238

May 99.52 7152 4258

June 98.52 6435 4016

July 96.97 5768 3797

August 95.79 6657 5038

September 96.01 5473 3002

October 97.49 4727 2259

November 99.12 2358 805

December 0 0 0

Average 2928

Maximum 102.04 7152

Kitchener Drinking Water System – Greenbrook Wells (K1A, K2A, K4B, K5A, K8)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 168.89 9006 7022

February 167.35 8327 5946

March 136.81 9912 6536

April 131.76 8405 7165

May 127.70 8822 7099

June 152.27 8638 7543

July 126.03 8335 7555

August 136.36 8364 7124

September 144.30 8262 6760

October 125.94 8490 7140

November 136.92 8226 6336

December 101.89 6483 5948

Average 6848

Maximum 168.89 9912



Kitchener Drinking Water System – Wells K34/K36

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 74.88 5729 4260

February 74.31 5721 5107

March 72.44 5640 4683

April 70.88 5509 4455

May 61.90 4920 4407

June 62.42 4907 4239

July 61.35 4852 4624

August 61.17 4679 4274

September 52.17 4263 3802

October 52.09 4188 3848

November 51.37 4128 3284

December 39.87* 0 0

Average 3915

Maximum 74.88 5729

*Sampled running to waste.

Kitchener Drinking Water System – Well K21

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 33.61 2836 2759

February 33.12 2761 2737

March 33.19 2760 2745

April 33.38 2761 2737

May 33.63 2767 2744

June 35.65 2774 2690

July 37.30 2757 2709

August 33.59 2742 2548

September 33.61 2832 2536

October 33.81 2709 2645

November 33.52 2843 2694

December 33.44 2837 2748

Average 2691

Maximum 37.30 2843




Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 64.63 4977 4614

February 60.54 4650 4591

March 60.33 4600 4571

April 62.41 4665 4588

May 68.39 4813 4599

June 69.63 4624 4503

July 62.75 4739 4517

August 62.40 4852 4394

September 61.69 4750 4395

October 61.52 4579 4476

November 60.27 4609 4555

December 61.46 5165 4672

Average 4540

Maximum 69.63 5165


Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 50.56 4031 3839

February 50.99 4009 3923

March 49.80 4001 3931

April 54.93 4027 3962

May 56.97 4036 3916

June 56.65 4216 3921

July 62.00 4006 3854

August 54.84 4025 3713

September 55.55 4075 3722

October 59.90 3976 3848

November 55.36 4009 3921

December 47.22 4021 3407

Average 3830

Maximum 62.00 4216



Kitchener Drinking Water System – Well K22A

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 0 0 0

February 0 0 0

March 0 0 0

April 0 0 0

May 0 0 0

June 0 0 0

July 0 0 0

August 0 0 0

September 0 0 0

October 0 0 0

November 0 0 0

December 0 0 0

Average 0

Maximum 0 0


Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 28.77 2467 843

February 27.69 1853 1590

March 21.56 1839 326

April 0 0 0

May 0 0 0

June 0 0 0

July 26.59 1791 930

August 40.42 2239 1309

September 22.07 1847 1769

October 23.91 1846 1683

November 22.74 1773 1664

December 20.83 1774 1619

Average 978

Maximum 40.42 2467




Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 52.73 2158 2078

February 52.81 2435 2190

March 49.92 2428 2285

April 31.22 2427 2390

May 29.90 2432 2374

June 35.08 2416 2392

July 32.29 2434 2396

August 46.88 3670 2598

September 50.11 3900 3235

October 52.46 3935 3692

November 51.05 4078 3469

December 0 0 0

Average 2645

Maximum 52.81 4078


Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 86.40 7290 6359

February 88.11 7481 7300

March 92.12 7489 7429

April 88.84 7584 7344

May 91.04 7595 7456

June 89.98 7645 6551

July 77.91 6319 6195

August 94.62 7651 6616

September 101.04* 7853 6711

October 102.02* 7870 7342

November 95.33 7924 7577

December 90.14 7615 7552

Average 7072

Maximum 102.02 7924

* Less than 10 minute flow spike



Kitchener Drinking Water System – ASR1

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 37.58 1585 217

February 38.78 2107 509

March 34.36 1679 192

April 34.82 2531 295

May 35.72 1636 116

June 35.86 1672 279

July 35.15 1885 637

August 33.97 1738 127

September 25.82 1675 391

October 29.38 1697 312

November 32.37 1785 299

December 35.32 1780 171

Average 295

Maximum 38.78 2531


Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 30.48 1770 244

February 100.00* 1883 478

March 30.08 1861 169

April 30.64 1911 245

May 30.12 1798 129

June 30.14 1863 293

July 30.65 123 4

August 34.22 1308 91

September 26.13 1796 321

October 26.31 1818 325

November 26.61 1785 277

December 26.43 1781 160

Average 228

Maximum 100.00 1911

* Less than 10 minute flow spike during analyzer maintenance.




Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 31.15 1280 173

February 27.75 1502 372

March 25.21 1048 90

April 18.65 1020 116

May 23.65 994 67

June 22.21 994 174

July 24.65 205 36

August 23.71 442 15

September 22.92 1081 241

October 22.64 1114 215

November 23.76 844 62

December 29.12 275 22

Average 132

Maximum 31.15 1502


Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 47.17 2572 350

February 67.35 2572 646

March 43.73 2553 224

April 45.15 2589 334

May 36.93 1403 119

June 43.93 2096 341

July 42.45 2293 414

August 36.97 2071 146

September 38.73 1870 406

October 34.04 1888 371

November 51.32 1875 302

December 34.77 1647 155

Average 317

Maximum 67.35 2589



Kitchener Drinking Water System – RCW1

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 61.93 4748 642

February 67.50 5104 1437

March 57.91 4736 437

April 58.86 4808 627

May 59.04 4697 344

June 63.80 4213 741

July 63.52 5003 1715

August 58.67 4986 462

September 58.36 4999 1116

October 58.74 5004 1007

November 58.44 4306 702

December 58.53 4992 424

Average 804

Maximum 67.50 5104

Kitchener Drinking Water System – RCW2

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 55.13 4696 508

February 68.32 4482 1260

March 55.31 4719 436

April 59.26 4807 626

May 59.20 4461 338

June 59.19 4009 705

July 57.91 4886 1683

August 57.98 4975 453

September 57.14 4894 964

October 57.13 4885 892

November 57.13 4494 709

December 55.11 4690 401

Average 748

Maximum 68.32 4975




Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 35.90 2900 1299

February 35.47 2920 1205

March 35.87 2892 907

April 35.11 2961 737

May 36.17 2928 475

June 36.04 2929 991

July 36.33 2946 1350

August 44.22 3202 1239

September 45.19 3595 1393

October 45.02 3571 981

November 34.53 2815 708

December 35.60 2810 655

Average 995

Maximum 45.19 3595


Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 48.30 3927 1666

February 48.73 3909 1732

March 49.71 3917 1263

April 50.61 3913 996

May 48.63 3927 656

June 48.33 3918 1342

July 48.26 3902 1840

August 48.38 3917 1494

September 48.74 3877 1506

October 47.36 3902 1219

November 48.37 3931 1009

December 47.92 3904 851

Average 1298

Maximum 50.61 3931




Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 42.45 3302 1514

February 42.75 3266 1170

March 47.45 3229 987

April 42.47 3235 847

May 41.93 3185 539

June 41.34 3180 1075

July 37.36 2858 1341

August 35.16 2746 1097

September 34.94 2740 1056

October 35.20 2725 843

November 40.51 3190 739

December 41.71 3239 752

Average 997

Maximum 47.45 3302


Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 45.39 3587 1542

February 45.20 3579 1379

March 44.95 3555 1106

April 45.27 3581 910

May 45.10 3561 588

June 44.95 3551 1225

July 44.70 3554 1675

August 44.51 3557 1365

September 44.08 3512 1363

October 43.71 3510 1098

November 44.48 3550 847

December 44.84 3552 773

Average 1156

Maximum 45.39 3587



Kitchener Drinking Water System – Grand River Intake (Mannheim WTP)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 662.07 50186 40496

February 656.12 52599 40567

March 692.13 49490 40723

April 687.28 45964 38545

May 879.06 47253 40131

June 682.79 47044 41652

July 662.50 56226 43221

August 717.18 56412 42837

September 708.40 51672 36891

October 658.10 50045 34204

November 624.90 45817 37423

December 999.79* 50117 38140

Average 39569

Maximum 999.79 56412


Kitchener Drinking Water System – Parkway Wells (K31, K32, K33)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 93.21 7725 5445

February 92.83 7677 5461

March 93.77 7663 5708

April 94.88 7633 4520

May 94.89 7766 4123

June 95.37 7772 4388

July 95.07 7744 6524

August 93.18 7651 4875

September 95.03 7693 5089

October 95.18 7722 4105

November 95.61 7738 5154

December 93.87 7682 6143

Average 5128

Maximum 95.61 7772



Kitchener Drinking Water System

Strange St. Wells (K10A, K11A, K13, K13A, K18, K19)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 33.05 2499 2366

February 28.88 2380 2254

March 24.65 1830 1796

April 41.42 2868 1788

May 32.42 2676 2531

June 34.42 2830 2664

July 32.94 2716 2583

August 30.59 2517 2342

September 28.59 2340 2220

October 24.10 1984 1720

November 0 0 0

December 0 0 0

Average 2024

Maximum 41.42 2868

Shingletown Drinking Water System – Wells K50/51

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 106.20 8488 5164

February 118.79 8477 4540

March 136.79 8480 8458

April 140.26 8480 7682

May 138.77 8470 8119

June 137.87 8484 8459

July 126.42 8493 8425

August 137.47 10311 8583

September 141.74 11222 10382

October 162.03* 12109 11377

November 154.04 12095 11295

December 153.08 11243 11206

Average 8641

Maximum 162.03 12109




Kitchener Drinking Water System – Woolners Wells (K80, K81, K82)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 0 0 0

February 0 0 0

March 0 0 0

April 0 0 0

May 0 0 0

June 0 0 0

July 0 0 0

August 0 0 0

September 0 0 0

October 0 0 0

November 0 0 0

December 0 0 0

Average 0

Maximum 0 0

Waterloo Drinking Water System – Erb Street Wells (W6B, W7, W8)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 124.14 10820 8900

February 109.15 10167 8717

March 108.55 10888 8574

April 108.09 10807 8546

May 117.01 10698 8940

June 117.50 10553 9595

July 120.51 11462 9650

August 121.06 11586 9936

September 121.84 11311 9926

October 121.73 11854 7732

November 121.55 11091 7614

December 120.77 10390 9382

Average 8959

Maximum 124.14 11854



Waterloo Drinking Water System – William Street Wells (W1B, W1C, W2, W3)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 0 0 0

February 0 0 0

March 61.65* 0 0

April 62.47 4761 3205

May 80.71 4735 3376

June 65.79 4954 4165

July 56.49 4462 4192

August 65.04 4468 4175

September 59.77 4468 4362

October 54.84 4337 4252

November 60.96 4428 4054

December 53.86 4379 4185

Average 2997

Maximum 80.71 4954

*Running to waste.

Waterloo Drinking Water System – Well W10

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 20.48 1729 1728

February 21.90 1729 1663

March 19.54 1648 1645

April 21.69 1648 1640

May 19.47 1649 1648

June 20.99 1649 1500

July 21.09 1648 1582

August 20.99 1649 1592

September 21.16 1648 1603

October 21.42 1648 1441

November 21.18 1717 1483

December 19.90 1648 1644

Average 1597

Maximum 21.90 1729



New Hamburg/Baden Drinking Water System – Well (NH3, NH4)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 40.61 1839 1584

February 49.30* 1947 1545

March 49.89* 1664 1477

April 41.10* 1822 1510

May 40.95 2550 1594

June 50.00* 2160 1740

July 50.00* 2362 1864

August 40.87 2061 1624

September 47.07* 2098 1497

October 50.00* 1660 1136

November 36.21 1617 1385

December 48.75* 2768 1414

Average 1531

Maximum 50.00 2768


Ayr Drinking Water System – Wells (A1, A2, A3)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 58.30 2315 1716

February 57.92 1809 1514

March 60.00 2946 1586

April 59.73 1933 1530

May 59.11 2075 1672

June 59.19 2265 1715

July 60.13 2251 1822

August 66.38* 2110 1565

September 57.47 1820 1370

October 50.26 2191 1294

November 52.50 1532 1199

December 49.81 1451 1278

Average 1522

Maximum 66.38 2946




Branchton Drinking Water System – Wells (BM2, BM3)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 1.42 29 22

February 1.39 29 22

March 1.53* 29 23

April 1.48 41 24

May 2.00* 36 24

June 1.39 44 28

July 1.96** 40 31

August 1.75* 58 31

September 1.67* 35 25

October 1.51* 34 25

November 1.63* 57 24

December 1.71* 58 26

Average 25

Maximum 2.00 58

*Less than 10 minute flow spike, typically on startup. **See Table 1 for PTTW

exceedances.

Roseville Drinking Water System – Wells (R5, R6)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day

(MDWL Limit= 357.7 m3/day)

Monthly Average

(m3/d)

January 4.45* 81 65

February 4.43* 71 64

March 3.47 73 63

April 4.42* 81 68

May 3.54 95 74

June 3.52 111 84

July 3.51 152 96

August 3.54 111 87


October 3.84 89 72

November 3.50 85 74

December 3.52 92 81

Average 76

Maximum 4.45 152

*Less than 10 minute flow spike, typically on startup.



Heidelberg Drinking Water System – Wells (HD1, HD2)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 7.77 197 168

February 10.97 205 173

March 7.69 555 195

April 7.65 214 183

May 12.90 262 200

June 12.81 278 220

July 7.64 312 237

August 7.60 277 226

September 11.36 215 170

October 7.57 202 122

November 7.61 208 150

December 7.52 200 163

Average 184

Maximum 12.90 555

Conestogo Golf Drinking Water System – Wells (C5, C6)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 8.20 100 83

February 4.70 100 81

March 6.09 99 77

April 5.21 146 91

May 4.65 165 112

June 4.57 266 155

July 8.03 422 279

August 7.86 359 270

September 4.54 248

168

October 4.77 113 80

November 4.58 125 78

December 10.00 114 90

Average 130

Maximum 10.00 422



Conestogo Plains/West Montrose Drinking Water System – Wells (C3, C4)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 4.37 155 121

February 4.18 149 114

March 4.57 148 114

April 4.31 150 121

May 4.52 283 152

June 4.37 275 160

July 4.08 294 220

August 4.04 303 222


October 3.65 146 87

November 0 0 0

December 0 0 0

Average 146

Maximum 4.57 303

Maryhill Drinking Water System – Maryhill WTP- Wells (MH1, MH2)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 2.00* 69 59

February 2.00* 63 55

March 2.00* 67 54

April 1.98* 82 57

May 2.00* 77 58

June 2.00* 77 56

July 2.00* 74 62

August 2.00* 84 61

September 2.00* 63 52

October 2.00* 72 44

November 2.46* 55 44

December 1.89* 69 54

Average 55

Maximum 2.46 84

*Less than 10 minute flow spike, typically on startup.



Maryhill Drinking Water System – Maryhill Heights- Wells (MH3, MH4A)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 5.08 35 25

February 5.18 28 23

March 5.23 28 22

April 7.75 46 26

May 5.73 57 30

June 5.19 50 34

July 5.51 77 49

August 5.21 63 42


October 5.23 86 32

November 5.30 41 29

December 5.33 38 30

Average 31

Maximum 7.75 86

Linwood Drinking Water System – Wells (L1A, L2)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 6.42 189 148

February 6.52 201 145

March 6.56 145 134

April 6.70 162 141

May 6.56 176 142

June 11.29 202 152

July 6.47 209 167

August 7.99 201 147


October 7.60 249 140

November 7.60 171 151

December 7.60 177 148

Average 146

Maximum 11.29 249



St. Clements Drinking Water System – Wells (SC2, SC3, SC4)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 17.52 241 201

February 17.51 323 203

March 17.51 234 200

April 17.52 432 203

May 17.52 282 239

June 17.78 356 294

July 22.43* 433 362

August 17.28 438 325

September 27.40* 517 342

October 17.22 433 336

November 17.23 505 456

December 30.54* 543 502

Average 305

Maximum 30.54 543


Wellesley Drinking Water System – Wells (WY1, WY5, WY6)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 16.76 667 570

February 17.07 1008 578

March 16.21 682 569

April 25.98* 853 585

May 31.62* 718 589

June 31.04* 740 611

July 26.87* 760 636

August 16.22 803 618

September 16.17 695 566

October 16.44 630 508

November 16.28 670 498

December 16.47 707 588

Average 576

Maximum 31.62 1008




Foxboro Drinking Water System – Wells (FG1, FG2A, FG4)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 2.25 154 132

February 4.28 190 164

March 5.25 222 149

April 3.66 110 86

May 3.65 109 94

June 4.87 110 93

July 3.70 106 90

August 3.55 127 96


October 4.90 108 90

November 3.43 105 88

December 4.96 105 89

Average 105

Maximum 5.25 222

New Dundee Drinking Water System – Wells (ND4, ND5)

Month Raw Peak Flow

Rate (L/s)

Treated – Max Day


Monthly Average

(m3/d)

January 16.42* 219 169

February 15.01* 203 166

March 16.41* 202 159

April 16.35* 191 166

May 16.29* 223 178

June 16.28* 269 196

July 16.83* 312 218

August 4.44 292 208


October 4.53 205 169

November 4.63 196 165

December 5.70 208 172

Average 179

Maximum 16.83 312




Appendix E – System Information Municipality Location Water

Source

MDWL#

/

DWWP#

PTTW # Sub-System

Class /Number

Type

Cambridge

Drinking

Water

Supply

System

(IUS)

Galt Wells G4/G4A 012-102 / 012-202

1224-88MK7Q WT Class III #8125

LARGE G5/G5A 4220-8HZHZQ

G6 8842-9FDJUC

G9 Grandfathered Hespeler Wells

H3/H3A 1438-97BM7N

H4/H4A 8456-85DJHL

H5/H5A 7145-8Z8QUN

Middleton WTP

G1, G1A, G2, G3, G14

7214-AMGR5G

G15 6132-AKURBN

Pinebush WTP

P10 Grandfathered

P11 P17

7343-9FFJBX

Preston Wells

P16 2004-AKXNEB

Rahmans Wells

P9 P15/P15A

7600-A27NB5

Shades Mill WTP

G7, G8, G38, G39, G40

3004-A9GHYU

Turnbull WTP

G16, G17, G18

8842-9FDJUC

Kitchener

Drinking

Water

Supply

System

(IUS)

Greenbrook WTP

K1A, K2A, K4B, K5A, K8

012-102 / 012-202

7562-AUWPKG WT Class III #8126

LARGE

Kitchener WTP

K34 K36

6732-A3FJYA

Parkway WTP

K31, K32 Grandfathered

K33 3115-AMHHXH

Strange Street WTP

K10A K11A K13 K13A K18, K19

7163-A27HM3

Woolners Wells

K80 K81 K82

0288-BA8LR8



Municipality Location Water

Source

MDWL#

/

DWWP#

PTTW # Sub-System

Class /Number

Type

Mannheim

Drinking

Water

Supply

System

(IUS)

Mannheim WTP

Grand River

012-102 / 012-202

Hidden Valley 0366-AYCP5A (Mannheim WTP supply only) Mannheim Consolidated 2671-AC9PFQ (Mannheim Wells, Peaking Wells and ASRs)

WT Class IV #1843

LARGE

ASR Wells ASR1 ASR2 ASR3 ASR4 RCW1 RCW2

K90 Peaking Wells

K91 K92 K93 K94

Mannheim Wells

K21 K25 K29

Waterloo

Drinking

Water

Supply

System

(IUS)

Erb Wells W6B W6C W7 W8

012-102 / 012-202

1541-AWGPZR WT Class II #8127

LARGE

Waterloo Wells

W10 3573-BJHR66

William St. Wells

W1B W1C W2 W2A W3

P-300-5049623280

IUS

Distribution

System

Cambridge, Kitchener and Waterloo

IUS Sources

012-102 / 012-202

N/A WD Class IV #8128

LARGE

North

Dumfries

Township

Drinking

Water

Supply

Systems

Ayr WTP A1 A2 A3

012-113 / 012-213

6350-8VPSBP WT Class II #2591 & WD Class II #362

LARGE

Branchton WTP

BM2 BM3

012-111 / 012-211

2577-9TPMWL Limited Groundwater

SMALL

Lloyd Brown Distribution 012-102 / 012-202

N/A Limited Groundwater

SMALL




Source

MDWL#

/

DWWP#

PTTW # Sub-System

Class /Number

Type

Roseville WTP

R5 R6

012-101 / 012-201

6063-8M6M8M Limited Groundwater

SMALL

Wellesley

Township

Drinking

Water

Supply

Systems

Heidelberg WTP

HD1 HD2

012-104 / 012-204

2437-B8FR7E WT Class II #3101 Class II WD 3610

LARGE

Linwood WTP

L1A L2

012-108 / 012-208

2680-B8HT58 WT Class II #3594 WD Class II #1951

LARGE

St. Clements WTP

SC2 SC3 SC4

012-110 / 012-210

0152-998JPE WT Class II #2598 WD Class II 1952

LARGE

Wellesley WTP

WY1 WY5

WY6

012-115 / 012-215

0345-94UQ6A WT Class II #2601 WD Class II 1953

LARGE

Wilmot

Township

Drinking

Water

Supply

Systems

Foxboro FG1 FG2A FG4

012-105 / 012-205

2544-BBHP4S WT Class I #2599

LARGE

Mannheim Village Wells

K22A K23 K24 K26

012-102 / 012-202

2671-AC9PFQ WT Class I #3603

LARGE

New Dundee Wells

ND4 ND5

012-107 / 012-207

5581-B84PGT WDS Class I #3595

LARGE

New Hamburg WTP

NH3 NH4

012-102 / 012-202

7021-AQRK39

WT Class II #2930

LARGE

Shingletown Wells

K50 K51

012-102 / 012-202

4874-9SGL5L WDS Class I #3593

LARGE




Source

MDWL#

/

DWWP#

PTTW # Sub-System

Class /Number

Type

Woolwich

Township

Drinking

Water

Supply

Systems

Conestogo Golf Wells

C5 C6

012-103 / 012-203

2006-8VQQ4Z WDS Class I #8129

LARGE

Conestogo Plains Wells

C3 C4

012-112 / 012-212

0301-BA8SHR WDS Class I #3609

LARGE

Maryhill Village Heights Wells

MH3 MH4A

012-106 / 012-206

1746-BBWLJR WT Class I #8867

LARGE

Maryhill WTP

MH1 MH2

2613-BBKR76 WT Class I #8867

LARGE

2019 summary report · 2020-03-24 · management. the qms annual management review was conducted on...

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