2018 per mar • year in review
TRANSCRIPT
2018 PER MAR • YEAR IN REVIEW
Y E A R S O F E X C E L L E N C E
Per Mar. We’re Proud to Protect
1 PER MAR YEAR IN REVIEW
INSIDE
2 . . . . . . . . . . . . . . . . . . . . CEO MESSAGE
3 . . . . . . . . . . . . . . . . . . . . A WORD FROM OUR PRESIDENTS
4 . . . . . . . . . . . . . . . . . . . . LOCATIONS
5 . . . . . . . . . . . . . . . . . . . . CUSTOMER OF THE YEAR/SECURITY OFFICER OF THE YEAR
6 . . . . . . . . . . . . . . . . . . . . PRESIDENTS' AWARDS
7 . . . . . . . . . . . . . . . . . . . . GIVING BACK
9 . . . . . . . . . . . . . . . . . . . . PAWS FOR THE CAUSE
10 . . . . . . . . . . . . . . . . . MAKING A DIFFERENCE
12 . . . . . . . . . . . . . . . . . ACADEMIC SCHOLARSHIPS
13 . . . . . . . . . . . . . . . . . AWARDS & RECOGNITIONS
14 . . . . . . . . . . . . . . . . . CASE STUDY: MERCY MEDICAL CENTER
15 . . . . . . . . . . . . . . . . . EVENT SERVICES
16 . . . . . . . . . . . . . . . . . GO GREEN/SECURITY OFFICER OF THE QUARTER
17 . . . . . . . . . . . . . . . . . SECURITY OFFICERS OF THE MONTH
18 . . . . . . . . . . . . . . . . . ANNIVERSARIES
PER MAR YEAR IN REVIEW 2
As I look back on 2018, I have to say that it was “one for the books.” Per Mar showed tremendous growth…not only financially, but also in a variety of ways that bring even greater pride and renewed commitment as we strive to live out our corporate mission. As has always been the case, we expect employees to simply do the right thing — whether dealing with customers, co-workers or the general public. Thank you to our employees who understand this simple message, and strive to live it. This provides a framework that has served us well for the past 65 years, and I feel certain that it will continue to serve us well in the years to come.
Looking down the road, a continued emphasis on training, enhanced job opportunities and outstanding customer service will keep us in a leadership position within the security industry. Our senior team members are tasked with developing the security and technical professionals necessary to meet today’s needs while working to identify tomorrow’s company leaders. At this point in my career, there are few things I enjoy more than watching a dedicated employee as he/she develops into a stronger security and life safety professional.
In addition to our dedicated employees, there are a few other groups that I simply must thank for their contributions during 2018. First, I’d like to thank our customers — they make all things possible. They are the reason for our very existence…and may we never forget it! Second, I’d like to thank those businesses that chose to merge and become a part of the Per Mar team this past year. We appreciate the confidence you showed in us when you placed your customers in the care of our company. Last but certainly not least, I’d like to thank our external Advisory Board members. These business experts possess a diverse set of business experiences that provide invaluable (and occasionally even thorny) advice. Above all, they do a great job of keeping us focused.
As we dive into 2019, may we always be ready to “meet the challenge” as new opportunities present themselves. May we always do our best to provide high-quality service in the communities that we are honored to serve. And may we always remember to simply do the right thing.
Respectfully Yours,
Michael Duffy, CEO/Chairman
CEO MESSAGE
CEO MESSAGE
3 PER MAR YEAR IN REVIEW
No business can survive for 65 years without a combination of hard work and good fortune. Celebrating our anniversary in 2018 has given us a tremendous opportunity to reflect on what brought us this far, and review our strategies to ensure they are the right ones to move us forward.
In 1953, our grandparents started Per Mar as a private investigations firm. Then in 1959, they expanded to manned guarding. In 1968, the company built a Monitoring Center due to fear that technological advances would make the security officer business extinct.
The opposite happened. We have embraced technological advances and continued to put employees and customers at the center of our business. Our Security Officer Division is thriving, and our Monitoring Center is one of the top in the country. Today, we are the largest family-owned, full-service security company in the Midwest offering diverse services to homes and businesses, including security officer services, investigative services, burglar and fire alarms and smart home automation. We also have a specialized fire alarm design and installation company, Midwest Alarm Services.
The buzz, and fear, in each of our industries is around the pace of technological change. While providing the right technology to our customers and employees is essential, 2018 has reaffirmed for us the best way to run our company is based on values.
Our promise, to our customers and employees, is simple. We have three overarching priorities, in this order:
• Great Place to Work
• Excellent Customer Experience
• Quality Growth
We have seen the success of this approach inside of our operations — taking care of our people leads to happy customers, which leads to excellent results for the company.
Thank you to the many people and organizations that contributed to another great year for us at Per Mar. We will work to improve for the betterment of our many communities in 2019 and beyond.
Brian Duffy, Chief Operating OfficerBrad Duffy, President of the Security Officer Division
A WORD FROM OUR PRESIDENTS
A WORD FROM OUR PRESIDENTS
LOCATIONSPer Mar is the largest family-owned, full-service security company in the Midwest.
2,439TEAM MEMBERS
22 BRANCH LOCATIONS
17 SATELLITE LOCATIONS
permarsecurity.com/locations
IllinoisIndiana
IowaMinnesotaNebraskaWisconsin
Per Mar Branch
Per Mar Centre
2018 ACQUISITIONS • ABC Fire & Burglar Company
(Gary, Indiana)
• Barone Security (Omaha, Nebraska)
• PBSS (Northwest Wisconsin)
MIDWEST ALARM SERVICES Per Mar also owns Midwest Alarm Services, a leading provider of fire protection and life safety solutions.
MIDWEST ALARM SERVICES BRANCHES
LOCATIONS
PER MAR YEAR IN REVIEW 4
CUSTOMER OF THE YEAR • SECURITY OFFICER OF THE YEAR
Grain Processing Corporation was named Per Mar’s Customer of the Year for exhibiting the traits of a strong security partner. Per Mar has been the security and pre-employment screenings provider for Grain Processing Corporation since 2002 as well as their life safety provider, monitoring their fire alarms, since 2004. As Grain Processing Corporation has grown and evolved, Per Mar has adapted to fit their needs.
Brian Duffy, COO of Per Mar, presented the award to Patrick Homoelle, President of Grain Processing Corporation, at Per Mar’s Annual Sales Kick-off Meeting. Kevin Garrison, Director-Safety Division for Grain Processing Corporation, said “For over 15 years, Per Mar has provided us quality security services. Grain Processing Corporation and Per Mar have an outstanding relationship. This partnership couldn’t have happened without the professional security officers and support staff that Per Mar attracted and placed at our site. Professionalism, integrity and customer service are all exhibited by the Per Mar security staff.
When finding out that Grain Processing Corporation was named Customer of the Year, we were both honored and humbled. Honored to be recognized by our partner in site security and humbled that were worthy of being chosen out of all of Per Mar’s customers. We feel truly blessed to be able to partner with a security company that shares the same values as Grain Processing Corporation. This has been, and continues to be, a very good partnership.”
GRAIN PROCESSING CORPORATION CUSTOMER OF THE YEAR
“Grain Processing Corporation is an Iowa based business that has seen substantial growth. Per Mar is fortunate to have worked with Grain Processing Corporation for over 15 years providing multiple services, and we look forward
to continuing our partnership as their needs evolve.”
Brian Duffy, COO of Per Mar
Steven Canada was named Per Mar’s 2018 Security Officer of the Year. The award recognizes a Per Mar Security Officer who has demonstrated excellence in providing security services to a Per Mar customer. Security Officer Canada has consistently been an attentive and thorough security officer, and on the night of November, 22, 2018, he went above and beyond to keep a client’s campus secure. While patrolling, Security Officer Canada witnessed three individuals checking multiple vehicle door handles. He immediately reported the suspicious activity to the police. The police quickly responded, and Security Officer Canada assisted with the investigation. The investigation led to the capture of three individuals who were attempting to break into
students’ vehicles. Brad Duffy, President of the Security Officer Division, presented the award to Security Officer Canada saying, “Security Officer Canada has displayed and demonstrated Per Mar values in his work in particular in going above and beyond to prevent vehicle theft, and keep our client’s campus secure. We are very thankful for his effort and quick thinking.”
STEVEN CANADA SECURITY OFFICER OF THE YEAR
5 PER MAR YEAR IN REVIEW
PER MAR YEAR IN REVIEW 6
PRESIDENTS' AWARDSPRESIDENTS' AWARDS recognize outstanding employees who made a significant impact to our organization in 2018.
PRESIDENTS' AWARDS
GEORGETTE COYKENDALLTraining and Development ManagerPer Mar Center
Georgette Coykendall received a Presidents’ Award for her exemplary customer service and work ethic. Jennifer Thiede, Director of HR, nominated Coykendall saying, “Georgette’s impact is significant. Her customer service to the branches is often complimented due to her personable demeanor and the patience she shows to others. She is a dedicated employee who consistently goes above and beyond. She recently worked with our HR group to review and suggest changes to all job descriptions and develop a training plan that will help grow employees to their full potential. Georgette does all of this with enthusiasm and with her customers in mind.”
ANDREW NOVOTNYAssistant Operations ManagerCedar Rapids Branch
Andrew Novotny received a Presidents’ Award for his exceptional performance and work ethic. Novotny was nominated by Todd Parman, General Manager, saying, “Andrew has met or
exceeded his overtime goals every quarter since starting as a security coordinator in August 2017. He refined the payroll process to make it more efficient. He’s always willing to take on more responsibility and is now the assistant operations manager overseeing the Patrol Division. He treats his officers with respect, and they in turn respect him, which has reduced turnover. We would not have had all of our success this year without Andrew.”
JON SCHAFFNERService TechnicianMidwest Alarm Services
Jon Schaffner received a Presidents’ Award for his excellent customer service and can-do attitude. Tracy Warwick, Regional Service Manager, nominated Schaffner saying, “Jon is always willing to go that extra step to provide great customer service.
He never turns down an opportunity to assist a team member with a task. He has taken charge of several large accounts as their service technician and performed at an outstanding level. He is also requested by a number of other accounts. Jon always comes to work with a great can-do attitude, which positively effects everyone around him.”
NATHAN SCHMIDTTechnicianWausau Branch
Nathan Schmidt received a Presidents’ Award for consistently performing at a level above and beyond his normal job requirements. Matt Melk, District Operations Manager, nominated Schmidt saying, “Nate takes ‘above and beyond’ to a whole new level. It’s not uncommon for him to work weekends or 2nd and 3rd shift to meet a customer’s needs. He regularly volunteers for additional work not only at his branch but others as well. We receive regular feedback from customers about how he goes above and beyond for them. He’s been working this way for years and deserves a lot of credit for his effort. It’s never about what’s in it for him. To Nate it’s all about taking care of our customers.”
JOSEPH THIELSoftware EngineerPer Mar Centre
Joseph Thiel received a Presidents’ Award for significantly improving a work process. Dan Turner, CIO, nominated Thiel saying, “Joe has been a valued member of the Per Mar IT team for over five years, and is a true expert on our databases.
During this past year, we created a new team to help standardize installations, and he went above and beyond to help them redesign our CRM to aid in improving the installation process for customers. Joe has also become our data conversion specialist, taking any kind of data set you can imagine and getting it into our system quickly. He worked a lot of hours during our acquisitions to hit tight deadlines, and ensure conversions happened. Joe is an asset to Per Mar.”
GIVING BACK
THANK YOU to our team members for making a positive impact in our communities this year!
EMPLOYEES CONTRIBUTE AND PER MAR MATCHES $ FOR $
PER MAR CHARITY FUND
$1.4MILLION & COUNTING
SPIRIT AWARD FOR MOST MONEY RAISEDHAND-IN-HAND CHILI COOK-OFF
RECIPIENT OF 2018 HONEYWELL COMMUNITY SERVICE AWARD
BACKGIVING
7 PER MAR YEAR IN REVIEW
PER MAR SPONSORED LAKELAND LITTLE LEAGUE IN MINOCQUA, WI
PER MAR'S DOGS FOR DOGS EVENT RAISED FUNDS FOR EVEREST METRO K-9 UNIT
“Because of support from businesses like you, we can put working smoke alarms in the homes of older adults and families with children, and help support other causes in our community.”
Cedar Rapids Fire Department
PER MAR YEAR IN REVIEW 8
Employees significantly increased their contributions to the Charity Fund this year. In recognition, Per Mar did an additional match of $5,000, giving each branch $250 to donate to a local Fire Safety and Prevention Program.
“Your support is deeply appreciated! Your gift to the Rockford Fire Department endowment will grow and continue to support their vital services in perpetuity.”
Community Foundation of Northern Illinois
“Thank you for supporting and helping to protect our community.”
City of La Crosse Fire Department
“Tracy LaBuda of Per Mar stopped by to visit us during our open house yesterday and presented us
with a $250 check to be used to further our mission of protecting Griffith's residents and visitors…Thank
you Per Mar for your generous support!”
Griffith Fire Department
9 PER MAR YEAR IN REVIEW
PAWS FOR THE CAUSE
Per Mar was the security sponsor for 92.9 The X Scorch’s Paws for the Cause event in Eau Claire, Wisconsin. DJ Scorch spent six days in a dog cage outside of Milwaukee Burger Company to raise money for local Police Departments’ K-9 units and Humane Associations in the Chippewa Valley. Seven pets were adopted and $22,000 was raised!
Per Mar set up security cameras so that Scorch was monitored around the clock, and had a live video feed on 92.9’s website. Each night a Per Mar team member sat with Scorch. In addition, Sales Consultant Pat Duffenbach joined Scorch in a dog cage for a couple of hours to help raise funds.
PAWS FOR THE CAUSE
Love you guys for the support AND the protection.Scorch, 92.9 The X
PER MAR YEAR IN REVIEW 10
MAKING A DIFFERENCE
MAKING A DIFFERENCEThe service we provide our customers makes a difference in their everyday lives by providing peace of mind and minimizing their risk of losing lives or property. In July of 2018, Per Mar launched the Making a Difference Program to celebrate those instances where our team and solutions deliver excellent service to mitigate a specific threat to a customer.
THANK YOU FOR MAKING A DIFFERENCE!
JULYKent Geppert, Security Officer
Security Officer Kent Geppert was on duty at a customer’s site in Des Moines, Iowa, when an employee was feeling ill. He recognized that the employee was experiencing diabetic and cardiac issues, and called for an
ambulance. He then began administering stabilizing treatments, as he is also a trained EMT. The employee credits him with being instrumental in saving his life.
AUGUSTDana Cox, Monitoring Center Agent
On June 19, we received a supervisory alarm from a home in Madison, Wisconsin. Within two minutes, Dana Cox called to notify the customer. The customer called back to thank
us as his sump pump had failed in his basement, and he could have had costly water damage in his home. He was very grateful for our service and equipment working exactly as intended, as it has saved his property multiple times.
SEPTEMBER
Steve Herborn, Sales Consultant
Chance Waterman, Technician
Jennifer Saldana, Installation Coordinator
Ryan Ross, Material Handler
A Des Moines, Iowa, homeowner requested a security quote online after he had a break-in at his home. Time was of the essence, so Steve Herborn was able to adjust his schedule to meet with him. With the help of Ryan Ross, who quickly ordered parts, and Jenn Saldana, who was able to work him into the installation schedule, Chance Waterman was able to complete the install and the customer had a monitored system within a week. The customer had another break-in following installation. The system worked, and the intruder ran right out at the sound of the alarm.
“We are fortunate to work in an industry where our actions truly make a difference to the security and life
safety of our customers, and I love being able to tell the stories that really demonstrate that.”
Brian Duffy, COO of Per Mar
11 PER MAR YEAR IN REVIEW
MAKING A DIFFERENCE
MAKING A DIFFERENCE
DECEMBER
Darice Cossom, Security Desk Officer
Gary Rivers, Lead Security Officer
Michael Jones, Security Officer
Stacy Vagos, Security Officer
Ali Al-Obaibi, Security Officer
In December, a suburban Chicago, Illinois school district client had a carjacking occur in their parking lot. The victims, a mother and daughter, were unharmed, and informed the Security Desk Officer Darice Cossom what had occurred. He quickly notified the school resource officer and security staff management to get assistance en route. Lead Security Officer Gary Rivers arrived early and was actively patrolling the grounds in a security vehicle. Security Officer Michael Jones ushered the victims and witnesses into a room and stayed with them until the police officers arrived. Security Officer Stacy Vagos stayed and comforted the daughter while her mother was being interviewed by the police officers. Security Officer Ali Al-Obaibi assisted in the facilitating of tasks and remained attentive at the front door while multi-tasking his assignments. Our security officers were commended for their courageous response as a team to prevent a loss of property from possibly becoming much worse.
OCTOBERLaShawnica Tatum, Monitoring Center Agent
A residential customer in Davenport, Iowa, had a burglar alarm at 15:00:49 on October 19. LaShawnica Tatum called on the alarm and spoke with the customer by 15:01:08. She was
so thankful for our call to make sure everything was ok. She wanted Per Mar to know she truly appreciates Tatum and all of our staff, saying they are always courteous and calm. She feels very safe with Per Mar protecting her.
NOVEMBER
Tony Cervantes, Technician
Sylvia Gunter, Service Dispatcher
On the evening of November 26, a grocery store in Beloit, Wisconsin, experienced a break-in and robbery. The manager called us right away the next morning to request service to check the system and add additional protection. Sylvia Gunter rearranged Tony Cervantes's schedule and sent him out first thing. Tony was able to install wireless contacts on the roof hatch and trash compactor door, where it had been determined the
robber had entered and exited, along with motion detection in the warehouse. The burglar returned three days later, tripped the motion detector alarm and we dispatched authorities. The police arrived with search dogs and the suspect was found in the ventilation ducts. The manager called to thank us for the immediate service, the additional protection solution and being able to install that same day.
PER MAR YEAR IN REVIEW 12
ACADEMIC SCHOLARSHIPS
PER MAR AWARDS ACADEMIC SCHOLARSHIPS TO 13 STUDENTSEach year, children of Per Mar and Midwest Alarm Services employees can apply for scholarships to be used towards higher education.Congratulations to all of the recipients of Per Mar’s Scholarship Program for the 2018-2019 school year.
MADISON CAMPBELL
Daughter of Kevin Campbell, Operations Manager, South Bend & Griffith Branches
Studying at Indiana University
JESSICA DVORAK
Daughter of Rob Dvorak, District Operations Manager
Attending the Applied Clinical Psychology Graduate Program at Loras College
SARA MULDER
Daughter of Randy Mulder, General Manager, and Donna Mulder, Office Manager, Des Moines Branch
Majoring in Elementary Education at Grand View University
JACOB OSTERMAN
Son of Bob Osterman, General Manager, Omaha Branch
Majoring in Journalism at the University of Nebraska-Lincoln
TIANA WILMINGTON
Daughter of Marilyn Wilmington, Monitoring Center Supervisor, Per Mar Centre
Majoring in Anesthesiology at the University of Iowa
ASHLEY BODKIN
Daughter of Brent Bodkin, IT Specialist, Per Mar Centre
Studying Elementary Education at the University of Northern Iowa
ALEX CIASNOCHA
Son of Brian Ciasnocha, Director of Sales
Studying General Arts at Heartland Community College
TAYLOR MELK
Daughter of Matt Melk, District Operations Manager
Majoring in Young Childhood Education at Greenville Technical College
NATHAN CHECK
Son of Scott Check, Technician, Wausau Branch
Studying Physical Therapy at the University of Wisconsin- La Crosse
Son of Craig Giese, Sales Consultant, Wausau Branch
Majoring in Accounting and Minoring in Information Technology at St. Cloud State University
CAL GIESE
Daughter of Nick Hayes, Operations Supervisor, La Crosse Branch
Studying Pre-Law at the University of Wisconsin-Eau Claire
KIERA HAYES
Son of Ann Essy, Special Events Coordinator, Des Moines Branch
Studying at Des Moines Area Community College
PATRIK ESSY
JENNA RACH
Daughter of Dave Rach, Sales Consultant, Madison Branch
Studying Pharmacology at the University of Wisconsin- Madison
13 PER MAR YEAR IN REVIEW
AWARDS & RECOGNITIONS
#17 on the Security Letter “Top” Largest Security Watch, Guard & Patrol Companies — Security Letter
#25 on SDM Top Systems Integrators Report — Security Dealer Magazine
#26 on SDM 100 Largest Security Providers — Security Dealer Magazine
Best Security Company — Des Moines Business Record
Best Home Security — Quad Cities Locals Love Us
Brad Duffy of Per Mar Elected President of NCISS — The National Council of Investigative & Security Services
Business of the Year — Quad Cities Builders & Remodelers Association
Chad Currier of Per Mar Named Outstanding Ambassador — Hermantown Area Chamber of Commerce
Circle of Excellence — Honeywell
Community Service Award — Honeywell
Five Diamond Certified Monitoring Center — The Monitoring Association
Lyric Certified Dealer Network — Honeywell
Manitou Elite Certification — Bold Technologies
Michael L. Duffy Inducted into Iowa Business Hall of Fame — Greater Des Moines Committee
Midwest Alarm Services Received Multi-Million Dollar Award — NOTIFIER by Honeywell
Platinum Level Authorized Security & Fire Dealer — Honeywell
Sammy Award for Best Website Design — Security Sales & Integration Magazine
Spirit Award — Hand-in-Hand
PER MAR YEAR IN REVIEW 14
CASE STUDY: MERCY MEDICAL CENTER
Mercy Medical Center needed a cohesive yet flexible security solution that would meet a variety of needs at multiple locations, and they needed to retain a quality workforce in the process. They also wanted to find out how cost effective their provider at the time was. The key area of focus was not only online security but also patient-sitting in areas where behavior was becoming a greater concern. A secondary challenge was procuring consolidated services with a single vendor.
CASE STUDY: MERCY MEDICAL CENTER
THE SOLUTION
Mercy Medical Center chose Per Mar due to their stellar reputation, experience and cost-effective solutions. Per Mar’s diverse security officer operations allowed Mercy Medical Center the physical presence needed for day-to-day operations, plus their unique requirements in the behavioral health areas of the hospital. Now, Mercy Medical Center is able to offer security officer services in three key areas:
• Security officers to augment their 3rd shift and 24-hour patrol operation.
• Security officers administer Mercy’s visitor control policy at two locations from 9pm to 5am.
• Security officers serve as patient sitters.
They also added Per Mar monitored fire alarm services after an in-depth look. This has allowed them to further streamline and consolidate their life safety operations. Mercy also has a Per Mar monitored security system at its rehab facility.
Lastly, Mercy Medical Center recognizes and motivates security officers as part of their initiative to retain a quality workforce. The recognition program, “Mercy Lives Up”, rewards security officers who create a remarkable Mercy experience.
The result is a relationship that has soared. “Having an excellent relationship is critical at accounts where we work side by side with the proprietary officers,” said Randy Mulder, Per Mar’s General Manager of Security Officer Services in Des Moines, Iowa.
THE SIGNIFICANCE
Safety for staff, patients, visitors and vendors in a hospital setting is not to be underestimated. Risks can quickly go from controlled to rampant if proper measures are not implemented and engaged during a crisis.
In one incident, Security Officer Austin Skiles was recognized for his help in rescuing a drowning patient from the Mercy wellness swimming pool. She was having a seizure and a nearby doctor was unable to retrieve her from the water by himself. Recognition was given by Mercy Medical Center’s House Supervisor, Jill A. Huygens, and Mercy Medical Center's President, Bob Ritz, via their Security Officer Recognition Program. He was also recognized as Per Mar’s Security Officer of the Year in 2017.
Mercy Medical Center is now able to have peace of mind and fewer security vendors while being cost effective. The symbiotic relationship only adds to the list of benefits.
“Our Mercy staff has witnessed the professionalism and compassion that all the security officers display. They
recognize the officers on a weekly basis for the job they do on our safety call and personally to me.”
Ted Wright, Manager of Public Safety, Mercy Medical Center
“This is what we mean when we say our staff 'Lives Up'. Incredible story!”
Bob Ritz, President of Mercy Medical Center
Security Officer Phil Polson with Ted Wright, Manager of Public Safety at Mercy Medical Center
15 PER MAR YEAR IN REVIEW
EVENT SERVICES
Thank you to our outstanding team and clients for making 2018 a record year. Here are some highlights of our team working special events across the Midwest.
EVENT SERVICES
Division 1 College Football
World Series of Drag Racing
“I wanted to pass along our thanks for your team’s assistance with the Men’s National Invitation Tournament games played at the Al McGuire Center over the past week! Your team handled a new venue, new fans and new operating procedures with great poise. I understand the challenges that come with staffing for an event like this so we greatly appreciate your flexibility. We couldn’t have done it without you!”
Tim Watts, Director of Facilities & Event Management, Marquette University
Toby Keith Concert at the Mississippi Valley Fair
Illinois Governor’s DebateBook Signing
Per Mar made great strides this year to reduce our environmental footprint and be more energy efficient.GO GREEN
GO GREEN • SECURITY OFFICER OF THE QUARTER
PER MAR YEAR IN REVIEW 16
39,924 LBS
TERRY BAGGETDES MOINES BRANCH
QUARTER 1
CURTIS MERCIERSOUTH BEND BRANCH
QUARTER 3
STEVEN CANADAQUAD CITIES BRANCH
QUARTER 4
ROCHELL FRAZIERDES MOINES BRANCH
QUARTER 2
SECURITY OFFICER OF THE
QUARTER
REDUCED PAPER CONSUMPTION by using electronic invoicing,
Docusign contracts and electronic onboarding paperwork.
SAVED ENERGYby installing LED lights and solar panels in our Cedar Rapids branch.
43 TREESOF CO2
EMISSIONS SAVED
SAVED
17 PER MAR YEAR IN REVIEW
SECURITY OFFICERS OF THE MONTH
SECURITY OFFICERS OF THE
NAME BRANCH
LORI ADAMS SOUTH BEND
CHELSEY ALBRECHT WAUSAU
LINDA ALLEN PEORIA/ROCKFORD
KESHAWNEE ALLEY DES MOINES
ROBERT ANDERSON TWIN CITIES
ETHAN ANHALT WAUSAU
JAIME ARREGUIN MADISON
ELIZABETH AUSTIN SOUTH BEND
ANNETTE BAKER CHICAGO
KENDRA BECKER WAUSAU
JEFFREY BECKLEY MILWAUKEE
KIMBERLY BELGANGER-HARRIS GREEN BAY
HANNAH BIALAS WAUSAU
JOHN BILLINGS JR WAUSAU
STEVE BIXLER DES MOINES
RACHEL BLISS QUINCY
MIKE BOGUE WAUSAU
JEFF BUHR GREEN BAY
KAMEL BULHAN TWIN CITIES
TENA BURGESS QUINCY
LANCE BURRELL GREEN BAY
SHIRLY CAROTHERS EAU CLAIRE
CARL CASEBERE SOUTH BEND
TONY CLAYTON CHICAGO
ADRIENNE COMER MADISON
TRAVIS COMSTOCK CEDAR RAPIDS
ROBERT CONEY OMAHA
SCOTT COULSON QUAD CITIES
JUDY COVEY SOUTH BEND
ANDRE D LANOU EAU CLAIRE
ALPHONSO DAVIS CEDAR RAPIDS
WILLIAM DAY PEORIA/ROCKFORD
SHERYL DESOTELLE WAUSAU
NORA DIETZ QUAD CITIES
EDWARD DORNBACH MILWAUKEE
CHARLES DORNER GREEN BAY
TIA DRUSKIS QUAD CITIES
JAMIE DUKES MILWAUKEE
RANDY DUONG CHICAGO
GARIN EGBERS QUINCY
JUSTIN FLICK QUAD CITIES
KATELYN FORREST OMAHA
JESUS FRAUSTO CHICAGO
NAME BRANCH
TERRY FRAZIER EAU CLAIRE
NATHAN FRITZ SOUTH BEND
NANCY GEIST SOUTH BEND
KENT GEPPERT DES MOINES
MELISSA GIFFORD CEDAR RAPIDS
KAYLA GOEDEN OMAHA
JULIUS GULAMA ROCKFORD
MATTHEW HAMILTON OMAHA
THOMAS HARDING WAUSAU
JOHN HARP EAU CLAIRE
AARCIL HARPER MILWAUKEE
DELRAY HARRIS MILWAUKEE
SHONTELL HARRIS MILWAUKEE
KATIE HEIN WAUSAU
CARLOS HERNANDEZ-GARCIA MADISON
NATE HERSIL GREEN BAY
REXOR HOFER OMAHA
JEFFREY HOIVIK EAU CLAIRE
DONALD HORTON CHICAGO
SEAN HOWARDS SOUTH BEND
TIM HUNT CEDAR RAPIDS
MICHAEL HURST CEDAR RAPIDS
JEROME IWANSKI WAUSAU
TAMMY JOHNSTON QUAD CITIES
TOMMY KAMANDA-KOSSEH MILWAUKEE
PHIL KASAL DES MOINES
ANITA KIMBLE EAU CLAIRE
NOEL KING SOUTH BEND
NOAH KOHLMANN MILWAUKEE
JILL KOLLMAN WAUSAU
BRITTANY KUBASH MADISON
DOUG KUHL QUAD CITIES
MURIEL LAROSE MADISON
JOSHUA LEISEMAN WAUSAU
NENG LO TWIN CITIES
RYAN LONG-HAWLEY GREEN BAY
AARON LUND MADISON
TERRY LYNN BAGGETT DES MOINES
TORLEA MAHN EAU CLAIRE
ORRIN MAKI WAUSAU
NATHAN MARCIN GREEN BAY
COLIN MCDONNELL CEDAR RAPIDS
WALTER MCELVOGUE DES MOINES
NAME BRANCH
IVAN MENDOZA QUAD CITIES
DAVID MUTCHLER CHICAGO
ALI OBAIDI CHICAGO
MICHAEL OGANEZOV MADISON
MICHAEL P. HAVILAND EAU CLAIRE
ALEX PILMORE TWIN CITIES
BRANDON PLISJA TWIN CITIES
JESSICA RAEBEL EAU CLAIRE
BROCK RUIZ CHICAGO
CAROL SALLADAY QUINCY
STANLEY SCHLENSKER QUAD CITIES
ZACHARY SCHNEPEL OMAHA
PHYLLIS SCHWARTZ WAUSAU
DANIEL SHERRETS CEDAR RAPIDS
RANDY SIMON MILWAUKEE
NICOLE SIMPSON WAUSAU
COURTNEY SLADE WAUSAU
TONIA SMALL CHICAGO
JONATHAN SMUTZER QUINCY
MATTHEW SPRINKLE QUAD CITIES
JOHN STEVENS QUAD CITIES
MORIA STIGLER CEDAR RAPIDS
JEAN THOMAS PEORIA/ROCKFORD
MELVIN THOMAS CEDAR RAPIDS
STANLEY THOMPSON PEORIA/ROCKFORD
STEPHEN TROUBA OMAHA
WILL TROYER SOUTH BEND
JERRY VINCENT GREEN BAY
JULIE WALTERS WAUSAU
NANCY WATSON DES MOINES
JASON WIDMARK TWIN CITIES
ABIGAIL WIKSTROM CEDAR RAPIDS
SHERI WILBURN OMAHA
LEO WILKINSON DES MOINES
KAREEMAH WILSON CHICAGO
JESSE WRIGHT DES MOINES
SAI YANG TWIN CITIES
SAI YANG EAU CLAIRE
STEVEN YANICK MILWAUKEE
CONSTANCE YOUNG TWIN CITIES
DARIN ZELM WAUSAU
PER MAR YEAR IN REVIEW 18
ANNIVERSARIES
30 YEARS
Employee Name Branch
Bernie Blakeman Des Moines
James Brown Quad Cities
Ernest Evans Quad Cities
Julie Howell Rockford
David Knutsen Quad Cities
Art Smith Quad Cities
25 YEARS
Employee Name Branch
Patricia Nebinger Per Mar Centre
20 YEARS
Employee Name Branch
James Dies Quad Cities
Stephen Horan Cedar Rapids
Bryan Taft Madison
15 YEARS
Employee Name Branch
Michael Ballinger Quincy
Valentine Gosar Wausau
Bobbi Harter Per Mar Centre
Jaclyn Kearney Per Mar Centre
Jason Larson Wausau
David Luttrell Quincy
William McMahon Cedar Rapids
Matthew Melk Wausau
Frank Samec Cedar Rapids
Michael Wells Des Moines
10 YEARS
Employee Name Branch
Donald Banke Rockford
Kristine Beckman Quad Cities
Thaddeus Burgess Des Moines
Andrew Christian Cedar Rapids
Gerard Cox La Crosse
Gerald Dahl Twin Cities
Justin Ellyson Cedar Rapids
Julie Ewing Des Moines
Carrie Fiser Des Moines
Jesse Flamme La Crosse
Teresa Gabriel Quad Cities
Daniel Gibbs Wausau
Michael Gorsch Cedar Rapids
Bradley Harris Wausau
Duane Hass Cedar Rapids
Brian Hintermeister Quad Cities
Larry Hoffman Wausau
Timothy Hunt Cedar Rapids
Jerry Kellison Omaha
Trista Knutsen Per Mar Centre
5 YEARS
Employee Name Branch
Regina Angelo Quad Cities
Douglas Aplin South Bend
Michael Baumann Wausau
Sherian Barfell South Bend
Steven Bell South Bend
Mary Bender Green Bay
Rebecca Bowman Per Mar Centre
Kara Brady Per Mar Centre
Kelly Breitbach-Schlue Quad Cities
Jared Burge Quad Cities
Kirt Byerley Rockford
Catherine Carpenter Quincy
John Cary Cedar Rapids
Scott Chacey Cedar Rapids
Ryan Clapp South Bend
Dana Cox Per Mar Centre
Georgette Coykendall Per Mar Centre
James Dalen Rockford
Angelica Duncan South Bend
Scott Easter Des Moines
Chad Ernst Cedar Rapids
Matthew Foss Wausau
Donald Foster Rockford
Steven Freng La Crosse
Justin Gazouski Rockford
Jan Geyer South Bend
Chad Gillette Quad Cities
Mark Goudy South Bend
Sarah Hamma Per Mar Centre
Trevor Hanson Wausau
Alfred Harris Chicago
5 YEARS (CONT.)
Employee Name Branch
Jason Hilton Des Moines
Matthew Hymes Quincy
David Johnson Des Moines
Sandra Johnson Per Mar Centre
Jeffery Kemp Omaha
Lindsey King Wausau
Michael Kloss Eau Claire
Bruce Lamere Wausau
Robert Langham South Bend
David Lee Des Moines
Kevin Maatta Cedar Rapids
Paul Mabee Green Bay
Samuel Macleod Wausau
John Mansfield South Bend
Roberto Martinez Rockford
Colin McDonnell Cedar Rapids
Jeffrey McMillan Madison
George Mitchell Chicago
Muris Mizdrak Milwaukee
Gregory Moughler Des Moines
Chris Morris Madison
Karen Noble Quincy
Robert Ohlhauser Cedar Rapids
Kimberly Pendergast Per Mar Centre
John Phillips Milwaukee
Shelly Puls Quincy
Jessica Recio Per Mar Centre
Andrew Reid Quad Cities
Melissa Rowe Per Mar Centre
Jonathan Rutschky Wausau
Lori Ryden Per Mar Centre
Christina Salinas Madison
Mark Salmi Des Moines
Ronald Seitz Jr Wausau
Timothy Shafer Chicago
Kenneth Snook Des Moines
Eugene Sjoberg Milwaukee
Nathan Streat Quad Cities
Patrick Sullivan Cedar Rapids
Aaron Swires Wausau
Nick Szablewski Milwaukee
Gregory Van Pelt South Bend
Kenneth Vincent Cedar Rapids
David Violet Eau Claire
Wesley Warwick Cedar Rapids
Anthony Wheatley Chicago
Rose Willer Quincy
Larry Wohlgemuth Des Moines
Willie Woods Chicago
Gary Zemke Wausau
Moses Zoaryan Des Moines
Dymond Zupanc Wausau
10 YEARS (CONT.)
Employee Name Branch
Robert Lawrence Chicago
Lyman Leathers Quad Cities
Michael Little Quad Cities
Abagail Manes Per Mar Centre
Curtis Mangler Quad Cities
Robert Mason Des Moines
James McDonald Cedar Rapids
Gary McKillip Madison
Miguel Morante Rockford
Nancy Morgan Quad Cities
Robert Osterman Omaha
Linda Paxston Per Mar Centre
James Pryce Rockford
Barbara Rebstock Wausau
Candice Ruleau Wausau
Randy Simon Milwaukee
Michael Triepke Wausau
Dwayne Vos Des Moines
Gene Weber Quad Cities
Paul Westman Quad Cities
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