2018 annual report - peakcare€¦ · innovation accountability quality dignity. our services &...
TRANSCRIPT
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2018 Annual Report
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Vision – Mission - Values
Vision Statement
• Everyone in our community finds ‘A Way to Stay’
Mission Statement
• Scope Home Access will help people find ‘a way to stay’ in the homes and communities they choose
Values Statement
• Scope Home Access places a high value on:
Trust Positivity
Innovation Accountability
Quality Dignity
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Our Services & Regions
Illawarra (Head Office)ShoalhavenEurobodallaGoulburnQueanbeyanCapital CountryHunter
ACT
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Our Funded Services
My Aged Care Services
Funded through the Commonwealth
Department of Social Services (DSS) for the following services:
- Allied Health (Occupational Therapy assessments)
- Home modifications (Minor – Complex/Major)
- Home maintenance (Home, Yard & Lawnmowing)
Clients are referred through the MAC Gateway and/or the MAC Regional Assessment Service (RAS) teams.
Previous clients can self-refer though need to register now with MAC
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Our Funded Services
Disability Services – all recurrent funding ceased to NSW at 30.6.18
Some transitional funding was received across the Illawarra/Shoalhaven
NSW Family & Community Services (FACS – ADHC)
- Allied Health (Occupational Therapy assessments)- Home modifications (Minor – Complex/Major)- Home maintenance (Home, Yard & Lawnmowing)
• Illawarra Region (including Shoalhaven) transitioned to NDIS 1st July 2017 so • Southern Highlands Region – transitioned to NDIS 16/17 – no funding• Hunter Region – transitioned to NDIS in 16/17 – no funding
Eligible clients were under 65 (or under 50 for ATSI clients) and received service under FACs funding unless they had transitioned to the NDIS scheme.
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Our Social Enterprise Services(non-funded)
Occupational Therapy Assessments – mods, equipment & AT
Home Modifications – minor through complex/majorNDIS - all regionsDVA - all regions
Homecare Packages (Aged Care) – OT & Home ModsHomecare Package Providers (Aged Care) – OT & Home Mods
Lifetime Care & Support – OT & Home ModsInsurance Companies – all services
Statewide HMS – Home ModsGeneral Community – all services
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Our Service PartnersScope Home Access supplies contracted services to:
Aidacare Defence Housing Australia Kincare
Allianz - DVA Feros Care Living Care Home Care Services
AnnectoFresh Hope Care (prev. Churches
of Christ Community Care)Port Stephens Veterans &
Citizens Aged Care
ARV Goodwin Community Remedy Healthcare
Australian Home Care Illawarra Greek Welfare Centre The Housing Trust
Australian Unity HammondCare Uniting NSW
Bolton Clarke - RDNS HenryCare Warrigal Care
Calvary Community Care Home Instead Wesley Mission
Community Gateway HSS - Home Support Services Clini-Tech Assistive Technology
CountryCare ACT Integrated Living The Disability Trust
Dept Of Housing (FACS) IRT Statewide HMS
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FinancialsExcerpt – pages 5, 6 & 7 – Audited Financial Papers – SCHMMS Ltd
trading as Scope Home Access
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10.99%
39.35%
11.11%
10.74%
4.64%
3.36%
19.80%
2017/2018 INCOME STREAMS Total Income = $ 9,290,206
Disability (Funded CCSP)$1,021,418
Aged Care (Funded -CHSP) $3,656.008
Client Contributions(funded) $1,032,186
Social Enterprise$997,749
NDIS Construction$431,497
NDIS OT $312,171
Other $1,659,555
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$3,964,192
$6,378,951
$7,275,556
$8,611,629
$10,017,272
$9,290,206
$-
$2,000,000
$4,000,000
$6,000,000
$8,000,000
$10,000,000
$12,000,000
2013 2014 2015 2016 2017 2018
Income Growth 2013 - 2018
Gradual decrease of state-based Disability block funding to nil at
30.6.18
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Comparison Social
Enterprise & NDIS trends
Blue line - actualRed line - target$261,078
$611,998$743,668
0
200000
400000
600000
800000
1000000
2015-2016 2016-2017 2017-2018
NDIS income 2015 - 2018
$902,262 $885,145 $774,155
$1,437,597
$1,065,428 $997,749
$-
$500,000
$1,000,000
$1,500,000
$2,000,000
2012 2013 2014 2015 2016 2017 2018 2019
Social Enterprise Income 2013 - 2018 (non NDIS)
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Our Clients
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Our clients – 2017 - 2018
Dis AC NDIS/SE Dis AC NDIS/SE Dis AC NDIS/SE
Home Mods 0 380 315 54 1,224 310 5 379 76 2,743
Home/Yard
Maintenance 0 285 0 32 1,044 0 2 191 0 1,554
Allied Health -
OT 0 194 58 3 1,238 207 0 184 83 1,967
Lawnmowing 6 112 0 48 303 7 5 40 0 521
Total 6 971 373 137 3,809 524 12 794 1596,785
TotalHunter/NE Illawarra/Shoalhaven Southern H'lands/ACT
Service Type
Total clients 2017 - 2018
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Growth in client numbers
2,850 2,984 3,058
3,732
5,290
6,785
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
2013 2014 2015 2016 2017 2018
Funded Client - Intake/Service 2012 - 2018
MAC operational changes implemented
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Client Satisfaction/Feedback Surveys2017 - 2018
Just over 96% of Scope Home Access say:
• They felt respected• The staff listened to
their needs• They believe their
information is kept private and confidential
Our benchmark for expected Quality feedback on our staff and services is =>95%
Just over 95% of Scope Home Access say:
• They were happy with the services they received and the standard of the work was excellent
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Our clients say…..
• CH says..’so happy with our shower and bathroom rails. A simple and practical solution that has already saved a fall. Really good designs from the OT’……
• Heather (OT) says…’thank you for completing JD’s bathroom so quickly. The Scope team have done a wonderful job and the bathroom, bedroom door and removal of wall in the hall way looks great and has be completed to specifications’…..
• MW (mother of a young NDIS participant) says…. ‘I was so relieved to find people who know about NDIS complex home mods. The Client Service team at the expo gave us so much information that we hadn’t been able to find ourselves. I will definitely be contacting you for an OT and builder’……..
• FR’s husband says….’thank you to your young builder who did a splendid job for my wife. Very professional. A great idea to move your staff around to where the workload is heavy. We didn’t think we could get the work done so quickly. It’s certainly made a difference’……..
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Client Profile 2017 - 2018
3%
97%
Client Age
Under 65 Over 65
35%
65%
Client Gender
Male Female
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Client Profile 2017- 2018
33%
58%
9%
Living arrangements
Lives alone
Lives with spouse/partner
Lives with others
5%
19%
76%
Length of time in current home
Less than 1 year 1 - 10 years% Over 10 years
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Our Staff
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Staff - Employment Status
Full Time 44
Part Time4
Casual 3
Scope Home Access Staff
FullTime
PartTime
Casual
Total Staff: 51
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Gender Balance
Male31
Female 20
Gender - Scope Home Access StaffTotal = 51
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Age Distribution - Staff
0
2
4
6
8
10
12
14
16
16-25 26-35 36-45 46-55 56-65 65-70
No
. of
Staf
f
Age (Years)
Younger staff being attracted to the industry
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Tenure - Staff
0
5
10
15
20
25
< 1 2-5 5-10 10-15 15-20 20-25
No
. of
Staf
f
Employment Duration (Years)
Employment Duration of Current Scope Home Access Staff
More than 50% of staff have a tenure of 5 years+
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Our Projects
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Sponsorship
Team UOW Australia Desert RoseScope Home Access provided valuable
OT and Builder input to help the Australian Desert Rose Team
(University of Wollongong) compete in the 2018 Solar Decathlon Competition
in Dubai. Part of the criteria was for accessibility and function to support
people living with age-related mobility issues and dementia.
http://desertrosehouse.com.au/
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Marketing – Social Media
Likes/Followers – 249
Link Clicks - 1,060
FB post engagements – 8,746
Total people reached through FB
promotions – 83,566
http://www.scopehomeaccess.com.au/www.facebook.com/Scope-Home-Access
OTs and Home Modifications - NDIS/My Aged Care
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Marketing Flyer
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2019 Website RedesignComing soon:
Website/FB interactions
‘News’ portal
Online Referrals and bookings
New Assistive Technology & Equipment page
New OT services page
More resources
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