2018 alfa romeo 4c & 4c spider generic warranty · labor needed to repair any item on your...

G E N E R I C WA R R A N T Y

2 0 1 8

IMPORTANT

This booklet contains FCA US LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any war-ranty service is needed. The warranty text begins on page 4 of this booklet.

WARRANTY COVERAGE AT A GLANCE

DESCRIPTION 1 Yr/12,000

2 Yr/24,000

3 Yr/36,000

3 Yr/50,000

3 Yr/Unlimited

4 Yr/50,000

5 Yr/Unlimited

7 Yr/70,000

8 Yr/80,000

Basic Limited Warranty Coverage

Special Extended Warranty CoverageAnti-Corrosion Perforation Limited Warranty:

— All Panels

— Outer Panels

Federal Emission Warranty

Federal Emission Warranty - Specified Comp.

WARRANTY COVERAGE AT A GLANCE

1

1. Your Legal Rights Under These Limited Warranties . . . 4

2. What’s Covered Under FCA US LLC’s Warranties . . . 5

2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . . 5

2.2 Corrosion Warranty . . . . . . . . . . . . . . . . . . . . . . 7

2.3 Restraint System Limited Warranty (Vehicle soldand registered in the State of Kansas only) . . . . . . 8

3. What’s Not Covered . . . . . . . . . . . . . . . . . . . . . . . . 9

3.1 Modifications Not Covered . . . . . . . . . . . . . . . . . 9

3.2 Environmental Factors Not Covered . . . . . . . . . . 10

3.3 Maintenance Costs Not Covered . . . . . . . . . . . . 10

3.4 Racing Not Covered . . . . . . . . . . . . . . . . . . . . . 10

3.5 Certain Kinds of Corrosion Not Covered . . . . . . . 11

3.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . . . . 11

3.7 Total Loss, Salvage, Junk, or Scrap VehiclesNot Covered . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3.8 Restricted Warranty . . . . . . . . . . . . . . . . . . . . . 12

4. Other Terms of Your Warranties . . . . . . . . . . . . . . . 13

4.1 Exchanged Parts May Be Used in WarrantyRepairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4.2 Pre-Delivery Service . . . . . . . . . . . . . . . . . . . . 13

4.3 Production Changes . . . . . . . . . . . . . . . . . . . . . 13

5. Emission Warranties Required By Law . . . . . . . . . . . 14

5.1 Federal Emission Warranty . . . . . . . . . . . . . . . . 14

5.2 Emission Performance Warranty . . . . . . . . . . . . . 15

TABLE OF CONTENTS

2

6. How to Get Warranty Service . . . . . . . . . . . . . . . . . 16

6.1 Where to Take Your 4C/4C Spider . . . . . . . . . . . 16

6.2 How To Get Roadside Assistance Service -U.S. or Canada Only * . . . . . . . . . . . . . . . . . . . 17

6.3 Emergency Warranty Repairs . . . . . . . . . . . . . . . 19

6.4 Getting Service Under the Federal EmissionPerformance Warranties . . . . . . . . . . . . . . . . . . 20

7. How to Deal with Warranty Problems . . . . . . . . . . . 21

7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . . 21

7.2 Helpful Addresses and Telephone Numbers . . . . . 24

8. Optional Service Contract . . . . . . . . . . . . . . . . . . . . 25

9. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

9.1 General Information . . . . . . . . . . . . . . . . . . . . . 26

9.2 Where To Go For Maintenance . . . . . . . . . . . . . 26

TABLE OF CONTENTS

3

1. Your Legal Rights Under TheseLimited WarrantiesThe warranties contained in this booklet are the onlyexpress warranties that FCA US LLC (“FCA US”) makesfor your vehicle. These warranties give you specific legalrights. You may also have other rights that vary fromstate to state. For example, you may have some impliedwarranties, depending on the state where your vehicle wassold or is registered.

These implied warranties are limited, to the extentallowed by law, to the time periods covered by the expresswritten warranties contained in this booklet.

If you use your 4C/4C Spider primarily for business orcommercial purposes, then these implied warranties do notapply and FCA US completely disclaims them to the extentallowed by law. And the implied warranty of fitness for aparticular purpose does not apply if your 4C/4C Spider isused for racing, even if the vehicles is equipped for racing.

Some states do not allow limitations on how long animplied warranty lasts, so the above limitations maynot apply to you.

1.1 Incidental And ConsequentialDamages Not CoveredYour warranties don’t cover any incidental or consequen-tial damages connected with your 4C/4C Spider’s failure,either while under warranty or afterward.

Examples of such damages include:• lost time;• inconvenience;• the loss of the use of your 4C/4C Spider;• the cost of rental vehicles, gasoline, telephone, travel, or

lodging;• the loss of personal or commercial property; and• the loss of revenue.

Some states don’t allow incidental or consequentialdamages to be excluded or limited, so this exclusionmay not apply to you.

YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES

4

2. What’s Covered Under FCA USLLC’s Warranties

2.1 Basic Limited Warranty

A. Who Is Covered?You are covered by the Basic Limited Warranty if you area purchaser for use of the 4C/4C Spider.

B. What’s CoveredThe Basic Limited Warranty covers the cost of all parts andlabor needed to repair any item on your 4C/4C Spiderwhen it left the manufacturing plant that is defective inmaterial, workmanship or factory preparation. There is nolist of covered parts since the only exception is tires. Youpay nothing for these repairs covered by the Basic LimitedWarranty. These warranty repairs or adjustments — includ-ing all parts and labor connected with them — will bemade by your authorized Alfa Romeo repair facility at nocharge, using new or remanufactured parts.

C. Items Covered By Other WarrantiesThe following are covered by separate warranties offeredby their makers. They are not covered by the BasicLimited Warranty:

• tires; or

• items added or changed after your 4C/4C Spider left themanufacturing plant, such as accessories or protectionproducts, or items changed because of customization.

Be sure you get a copy of any warranty that applies tothese items from your dealer, or from the maker of theproduct. You can find the tire warranty statements in yourOwner’s Literature Package.

D. Towing Costs Are Covered Under CertainCircumstancesRoadside Assistance covers the cost of towing your vehicleto the nearest authorized Alfa Romeo repair facility if yourvehicle can’t be driven because a covered part has failed.Roadside Assistance lasts for up to 4 years, with nomileage limit, calculated from the warranty start date. SeeSection 6.2 for information on how to get RoadsideAssistance service in the United States and Canada.

WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES

5

E. When It BeginsThe Basic Limited Warranty begins on either of thefollowing dates, whichever is earlier:

• the date you take delivery of the 4C/4C Spider; or

• the date when the 4C/4C Spider was first put intoservice — for example, as a dealer “demo” or as aFCA US company vehicle.

F. When It EndsThe Basic Limited Warranty lasts for 4 years from the dateit begins or for 50,000 miles on the odometer, whicheveroccurs first. But the following items are covered only for12 months or for 12,000 miles on the odometer, whicheveroccurs first:

• brakes (rotors, pads, linings, and drums);

• wiper blades;

• clutch discs or modular clutch assembly (as equipped);

• windshield and rear window; and

• wheel alignment and wheel balancing.

G. Registration And Operation RequirementsThe Basic Limited Warranty covers your 4C/4C Spideronly if:

• it was built for sale in the U.S.;

• it’s registered in the U.S.;

• it’s driven mainly in the U.S. or Canada; and

• it’s operated and maintained in the manner described inyour Owner’s Manual.


6

H. If Your 4C/4C Spider Leaves the United States(We Include U.S. Possessions and Territoriesas Part of the United States for WarrantyPurposes):EXCEPT WHERE SPECIFICALLY REQUIREDBY LAW, THERE IS NO WARRANTYCOVERAGE ON THIS 4C/4C SPIDER IF IT ISSOLD IN OR REGISTERED IN COUNTRIESOTHER THAN THE UNITED STATES.

This policy does not apply to a 4C/4C Spider thathas received authorization for export from FCA US.Dealers may not give authorization for export. Youshould consult an authorized dealer to determine4C/4C Spider’s warranty coverage if you have anyquestions.

This policy does not apply to a 4C/4C Spider regis-tered to U.S. government officials or military person-nel on assignment outside of the United States.

2.2 Corrosion Warranty

A. Who Is Covered?You are covered by the Basic Limited Warranty if you area purchaser for use of the 4C/4C Spider.

B. What’s CoveredThis warranty covers the cost of all parts and labor neededto repair or replace any body sheet metal panels that havebeen perforated by rust from the inside out. If a hole occursbecause of something other than corrosion, this warrantydoes not apply. Cosmetic or surface corrosion — resulting,for example, from stone chips or scratches in the paint —is not covered. For more details on what isn’t covered bythis warranty, see 3.5.


7

C. How Long It LastsThe Corrosion Warranty starts when your Basic LimitedWarranty begins under 2.1(E).

This warranty has two time-and-mileage limits:

• For sheet metal panels, the limit is 36 months, with nomileage limit.

• For an outer-body sheet metal panel — one that isfinish-painted and that someone can see when walkingaround the vehicle — the limits are 5 years or unlimitedmiles on the odometer, whichever occurs first.

D. What’s Not CoveredPlease note that while the standard Corrosion LimitedWarranty applies to defects in material and/or workman-ship, it does not cover the vehicle’s matte finish appear-ance (if equipped).

Maintaining the matte finish appearance is solely theresponsibility of the vehicle owner as described in yourOwner’s Manual.

2.3 Restraint System Limited Warranty(Vehicle sold and registered in theState of Kansas only)For a 4C/4C Spider sold and registered in the State ofKansas, seatbelts and related seatbelt components arewarranted against defects in workmanship and materialsfor 10 years, regardless of mileage. This warranty does notcover replacement of seatbelts and related componentsrequired as the result of collision.


8

3. What’s Not Covered

3.1 Modifications Not Covered

A. Some Modifications Don’t Void the WarrantiesBut Aren’t CoveredCertain changes that you might make to your 4C/4C Spiderdo not, by themselves, void the warranties described in thisbooklet. Examples of some of these changes are:

• installing non-Alfa Romeo parts, components, or equip-ment (such as a non-Alfa Romeo radio or speedcontrol); and

• using special non-Alfa Romeo materials or additives.

But your warranties don’t cover any part that was not onyour 4C/4C Spider when it left the manufacturing plant or isnot certified for use on your vehicle. Nor do they cover thecosts of any repairs or adjustments that might be caused orneeded because of the installation or use of non-Alfa Romeoparts, components, equipment, materials, or additives.

Performance or racing parts are considered to be non-Alfa Romeo parts. Repairs or adjustments caused by theiruse are not covered under your warranties.

Examples of the types of alterations not covered are:

• installing accessories — except for genuine Alfa Romeoaccessories installed by an authorized Alfa Romeorepair facility;

• applying rustproofing or other protection products;

• changing the 4C/4C Spider configuration or dimen-sions, such as converting the vehicle into a limousine; or

• using any refrigerant that Alfa Romeo has not approved.

B. Modifications That WILL Void Your WarrantiesThese actions will void your warranties:

• disconnecting, tampering with, or altering the odometerwill void your warranties, unless your repairing techni-cian follows the legal requirements for repairing orreplacing odometers; or

• attaching any device that disconnects the odometer willalso void your warranties.

WHAT’S NOT COVERED

9

3.2 Environmental Factors Not CoveredYour warranties don’t cover damage caused by environ-mental factors such as airborne fallout, bird droppings,insect damage, chemicals, tree sap, salt, ocean spray, acidrain, and road hazards. Nor do your warranties coverdamage caused by hailstorms, windstorms, tornadoes,sandstorms, lightning, floods, and earthquakes.

Your warranties do not cover conditions resulting fromanything impacting the 4C/4C Spider. This includes cracksand chips in glass, scratches and chips in painted surfaces,or damage from collision.

3.3 Maintenance Costs Not CoveredYour warranties don’t cover the costs of repairing damagecaused by poor or improper maintenance. Nor do theycover damage caused by the use of contaminated fuels, orby the use of fuels, oils, lubricants, cleaners or fluids otherthan those recommended in your Owner’s Manual.

The warranties don’t cover the costs of your vehicle’snormal or scheduled maintenance — the parts and servicesthat all vehicles routinely need. Some of these parts andservices, which your warranties don’t cover, include:

• lubrication;

• engine tune-ups;

• replacing filters, coolant, spark plugs, bulbs, or fuses(unless those costs result from a covered repair);

• cleaning and polishing; and

• replacing worn wiper blades, worn brake pads andlinings, or clutch linings.

3.4 Racing Not CoveredYour warranties don’t cover the costs of repairing damageor conditions caused by racing, nor do they cover the repairof any defects that are found as the result of participatingin a racing event.


10

3.5 Certain Kinds of Corrosion NotCoveredYour warranties don’t cover the following:

• corrosion caused by accident, damage, abuse, or 4C/4CSpider alteration;

• surface corrosion caused by such things as industrialfallout, sand, salt, hail, ocean spray, and stones;

• corrosion caused by the extensive or abnormal transportof caustic materials like chemicals, acids, and fertiliz-ers; and

• corrosion of special bodies, body conversions, or equip-ment that was not on your 4C/4C Spider when it left themanufacturing plant or was not supplied by FCA US.

3.6 Other ExclusionsYour warranties don’t cover the costs of repairing damageor conditions caused by any of the following:

• fire or accident;

• abuse or negligence;

• misuse — for example, driving over curbs or overloading;

• tampering with the emission systems, or with a part thatcould affect the emission systems;

• use of used parts, even if they were originally suppliedby Alfa Romeo (however, authorized Alfa Romeoremanufactured parts are covered);

• windshield or rear window damage from external objects;

• any changes made to your vehicle that don’t complywith FCA US; or

• using any fluid that doesn’t meet the minimum recom-mendations in your Owner’s Manual.


11

3.7 Total Loss, Salvage, Junk, or ScrapVehicles Not CoveredA 4C/4C Spider has no warranty coverage of any kind if:

• If it’s declared to be a total loss by an insurancecompany;

• If it’s rebuilt after being declared to be a total loss by aninsurance company; or

• If it’s issued a certificate of title indicating that it isdesignated as “salvage,” “junk,” “rebuilt,” “scrap,” orsome similar word.

FCA US will deny warranty coverage without notice ifit learns that a 4C/4C Spider is ineligible for coverage forany of these reasons.

3.8 Restricted WarrantyYour warranties can also be restricted by FCA US.FCA US may restrict the warranty on your 4C/4C Spider ifthe vehicle is not properly maintained, or if the vehicle isabused or neglected, and the abuse or neglect interfereswith the proper functioning of the vehicle. If the warrantyis restricted, coverage may be denied or subject to approvalby FCA US before covered repairs are performed.


12

4. Other Terms of YourWarranties

4.1 Exchanged Parts May Be Used inWarranty RepairsIn the interest of customer satisfaction, FCA US may offerexchange service on some vehicle parts. This service isintended to reduce the amount of time your 4C/4C Spideris not available for your use because of repairs. Parts usedin exchange service may be new, remanufactured, recon-ditioned, or repaired, depending on the part involved.

All exchange parts that might be used meet FCA USstandards, and have the same warranties as new parts.

Examples of the kinds of parts that might be serviced inthis way are:

• engine assemblies;

• transmission assemblies;

• instrument cluster assemblies;

• radios, tape, CD and DVD players;

• speedometers; and

• powertrain control modules.

To help control suspected ozone-depleting agents, theEPA requires the capture, purification, and reuse of automo-tive air-conditioning refrigerant gases. As a result, a repair tothe sealed portion of your air-conditioning system mayinvolve the installation of purified reclaimed refrigerant.

4.2 Pre-Delivery ServiceA defect in or damage to the mechanical, electrical,sheet-metal, paint, trim, and other components of yourvehicle may have occurred at the factory or while it wasbeing shipped to the dealer.

Such a defect or damage is usually detected and correctedat the factory. In addition, dealers must inspect each vehiclebefore delivery. They repair any defects or damage detectedbefore the 4C/4C Spider is delivered to you.

4.3 Production ChangesChanges may be made in vehicles sold by FCA US and itsdealers at any time without incurring any obligation tomake the same or similar changes on vehicles previouslybuilt or sold.

OTHER TERMS OF YOUR WARRANTIES

13

5. Emission Warranties RequiredBy Law

5.1 Federal Emission Warranty

A. Parts Covered for 2 Years or 24,000 MilesFederal law requires FCA US to warrant the followingemissions parts for 2 years or 24,000 miles, whicheveroccurs first. FCA US covers all of these parts under theBasic Limited Warranty for 4 years or 50,000 miles,whichever occurs first.

• Air system controls;

• electronic fuel injection system, including injector;

• evaporative-emission canister and controls;

• exhaust manifold;

• exhaust gas recirculation valve and control system;

• exhaust pipes (between exhaust manifold and catalyst);

• fuel cap and tank assembly, pump, and fuel lines;

• ignition system;

• intake manifold;

• on-board diagnostic-system components;

• oxygen sensors;

• positive crankcase-ventilation (PCV) valve or orifice;

• secondary ignition wires;

• spark plugs;

• throttle body;

• transmission-control module;

• vacuum hoses, clamps, and fittings, as well as tubingused for these components;

• vacuum, temperature, altitude, speed, time-sensitivevalves, sensors, and switches used in these componentsand systems.

EMISSION WARRANTIES REQUIRED BY LAW

14

B. Parts Covered for 8 years or 80,000 milesIf your 4C/4C Spider has one of the following parts, thisFederal Emission Warranty covers that part for a period of8 years or 80,000 miles, whichever occurs first, calculatedfrom the start of the Basic Limited Warranty as set forth inSection 2.1(E). The covered parts are:

• catalytic converter; and

• powertrain control module.

5.2 Emission Performance WarrantyThis warranty supplements the federal warranty under 5.1.It lasts for 2 years or 24,000 miles on the odometer,whichever occurs first. If your 4C/4C Spider has one ofthe following parts, catalytic converter and powertraincontrol module, this Federal Emission Warranty coversthat part for a period of 8 years or 80,000 miles, which-ever occurs first. These limits are counted from the timewhen your Basic Limited Warranty begins under 2.1(E).

The Emission Performance Warranty covers the cost ofrepairing or adjusting any components or parts that mightbe needed for your vehicle to pass Federal EmissionStandards for a federally approved state or local emissionstest, but only if:

• your 4C/4C Spider has failed a federally approved stateor local emissions test;

• your 4C/4C Spider has been maintained and operatedproperly up until it fails such a test; and

• you face a real penalty — for example, a fine or the lossof the use of your 4C/4C Spider — because the vehiclehas failed the test.

Section 6.4 explains how to get service under thiswarranty.

EMISSION WARRANTIES REQUIRED BY LAW

15

6. How to Get Warranty Service

6.1 Where to Take Your 4C/4C Spider

A. In the United States (We Include U.S.Possessions and Territories as Part of theUnited States for Warranty Purposes):Warranty service must be done by an authorized AlfaRomeo repair facility. We strongly recommend that youtake your 4C/4C Spider to your Selling Dealer. They knowyou and your 4C/4C Spider best, and are most concernedthat you get prompt and high quality service. If you movewithin the United States, warranty service may be re-quested from any authorized Alfa Romeo repair facility.

B. In Canada and Mexico:If you are traveling temporarily in Canada or Mexico, andyour 4C/4C Spider remains registered in the United States,your FCA US warranty still applies. Service may berequested at any authorized Alfa Romeo repair facility.

C. In a Foreign Country Outside of NorthAmerica:If you are traveling temporarily outside of North America,and your vehicle remains registered in the United States:

• You should take your 4C/4C Spider to an authorizedAlfa Romeo repair facility. They should give you thesame warranty service you receive in the United States.

• If the authorized Alfa Romeo repair facility charges youfor repairs which you feel should be covered under yourwarranty, please get a detailed receipt for the workdone. Make sure that this receipt lists all warrantyrepairs and parts that were involved. (This receipt willbe similar to the one used by the authorized Alfa Romeorepair facility who normally services your vehicle.)

• When your 4C/4C Spider returns to the United States,contact the Alfa Romeo Customer Assistance Center(section 7.2) for reimbursement consideration. You willnormally need to provide a copy of the receipt,your 4C/4C Spider registration and any other relevantdocuments.

• Reimbursement will not be considered if the 4C/4CSpider does not return to the United States.

HOW TO GET WARRANTY SERVICE

16

D. If You Move:If you move to another country, be sure to contact theAlfa Romeo Customer Assistance Center (section 7.2) andthe customs department of the destination country beforeyou move. 4C/4C Spider importation rules vary consider-ably from country to country. You may be required topresent documentation of your move to FCA US in orderto continue your warranty coverage. You may also berequired to obtain documentation from FCA US in order toregister your 4C/4C Spider in your new country.

E. Notice:If your 4C/4C Spider is registered outside of the UnitedStates, and you have not followed the procedure set outabove, your vehicle will no longer be eligible for warrantycoverage of any kind. (4C/4C Spider vehicles registered toUnited States government officials or military personnelon assignment outside of the U.S. will continue to becovered.)

6.2 How To Get Roadside AssistanceService - U.S. or Canada Only *

A. Who Is Covered:You are covered by the Roadside Assistance services if youare a purchaser for use of the 4C/4C Spider. The RoadsideAssistance services lasts for 4 years, regardless of mileage,calculated from the start date of the Basic Limited Warranty,as set forth in Section 2.1(E).

B. What To Do:If your 4C/4C Spider requires jump start assistance, out ofgas/fuel delivery, tire service, lockout service or towingdue to a defect covered under the Basic Limited Warranty,dial toll-free 1-844-253-2872. Provide your name, vehicleidentification number, license plate number, and yourlocation, including the telephone number from which youare calling. Briefly describe the nature of the problem andanswer a few simple questions.

* Roadside assistance services provided through Cross CountryMotor Club, Inc., Medford, MA 02155, except in AK, CA, HI,OR, WI, and WY, where services are provided by Cross CountryMotor Club of California, Inc., Medford, MA 02155.


17

You will be given the name of the service provider andan estimated time of arrival. If you feel you are in an�unsafe situation�, please let us know. With your consent,we will contact local police or safety authorities.

C. Covered Services:Flat Tire Service If you are inconvenienced by a flat tire,we will dispatch a service provider to use your 4C/4CSpider’s TIREFIT KIT to seal small punctures up to 1/4� inthe tire tread or your vehicle’s temporary spare as recom-mended in your Owner’s Manual. This is not a permanentflat tire repair.

Out of Gas/Fuel Delivery Drivers can’t always count on agas station being nearby - especially when traveling awayfrom home. We will dispatch a service provider to delivera small amount of fuel (maximum 2 gallons) to get you toa nearby station.

Battery Jump Assistance No time is a good time for adead battery, but with Roadside Assistance, you don’t haveto worry about being stranded. We will dispatch a serviceprovider to provide you with a battery jump anytime, dayor night.

Lockout Service Whether the keys are locked in your4C/4C Spider or frozen locks are keeping you from gettingon your way, roadside assistance can help you. This serviceis limited to providing access to the vehicle’s seating area.It does not cover the cost of replacement keys.

Towing Service Our towing service gives you peace ofmind and confidence. If your 4C/4C Spider becomesdisabled as a result of a mechanical breakdown, RoadsideAssistance will dispatch towing service to transportyour vehicle to the closest authorized Alfa Romeo repairfacility.


18

D. If Unable to Contact Roadside Assistance:If you are unable to contact Roadside Assistance and youobtain towing services on your own, you may submit youroriginal receipts from the licensed towing or servicefacility, for services rendered within 30 days of theoccurrence. Be sure to include your vehicle identificationnumber, odometer mileage at the time of service andcurrent mailing address. We will process the claim basedon vehicle and service eligibility. If eligible, we willreimburse you for the reasonable amounts you actuallypaid, based on the usual and customary charges for thatservice in the area where they were provided. FCA US’sdetermination relating to reimbursement are final.Correspondence should be mailed to:

FCA US Towing AssistanceP.O. Box 9145

Medford, MA 02155Attention: Claims Department

6.3 Emergency Warranty RepairsIf you have an emergency and have to get a warranty repairmade by someone other than an authorized Alfa Romeorepair facility, follow the reimbursement procedure in6.1(C).


19

6.4 Getting Service Under the FederalEmission Performance Warranties

A. What to DoIf your vehicle has failed an emissions test describedin 5.2:

• Take it to an authorized Alfa Romeo repair facility assoon as possible.

• Give the service representative the printout showingthat your 4C/4C Spider failed the test.

• If possible, bring all service receipts, maintenance logs,and records proving that your 4C/4C Spider has beenproperly maintained, since you may be required to showthem.

B. Further Steps You Can Take, and How to GetMore InformationIf you think your authorized Alfa Romeo repair facility haswrongly denied you emission-warranty coverage, followthe steps described in 7.1. FCA US will reply to you inwriting within 30 days after receiving your complaint (orwithin the time limit required by local or state law). If theowner is not notified within 30 days that a performancewarranty claim is denied, the manufacturer must repair thevehicle free of charge.

If you want more information about getting serviceunder the Federal Emission Warranty or the PerformanceWarranty, or if you want to report what you think is aviolation of these warranties, you can contact:

Manager, Certification and ComplianceDivision Warranty Claims

Environmental Protection Agency1200 Pennsylvania Avenue, NW

Mail Code 6403JWashington, D. C. 20460


20

7. How to Deal with WarrantyProblems

7.1 Steps to Take

A. In GeneralNormally, warranty problems can be resolved by yourdealer’s sales or authorized Alfa Romeo repair facilitydepartments. That’s why you should always talk to yourauthorized Alfa Romeo repair facility service manager ordealer’s sales manager first. But if you’re not satisfied withyour dealer’s or authorized Alfa Romeo repair facilityresponse to your problem, FCA US recommends that youdo the following:

Step 1:

Discuss your problem with the owner or general managerof the dealership or authorized Alfa Romeo repair facility.

Step 2:

If your dealership or authorized Alfa Romeo repair facilitystill can’t resolve the problem, contact the Alfa RomeoCustomer Assistance Center. You’ll find the address insection 7.2.

B. What FCA US Will DoOnce you have followed the two steps described in 7.1(A),an FCA US representative at FCA US headquarters willreview your situation. If it’s something that FCA US canhelp you with, FCA US will provide your dealer with allthe information and assistance necessary to resolve theproblem. Even if FCA US can’t help you, FCA US willacknowledge your contact and explain FCA US’s position.

HOW TO DEAL WITH WARRANTY PROBLEMS

21

C. If Your Problem Still Isn’t Resolved ForCustomers Residing in Arkansas, Idaho,Kentucky, Minnesota and Montana ONLY:(NOTE: This Process is not available for residents ofother states.)

If you can’t resolve your warranty problem after follow-ing the two steps described in 7.1(A), and you live inArkansas, Idaho, Kentucky, Minnesota or Montana ONLY,you can contact the Alfa Romeo LLC Customer Arbitra-tion Process in your area.

You may obtain a brochure describing Alfa RomeoLLC’s Customer Arbitration Process, including an appli-cation, by calling 1-844-253-2872. This service is strictlyvoluntary, and you may submit your dispute directly tothe Customer Arbitration Process (CAP) at no cost. TheCAP is administered by an independent dispute settlementorganization and may be contacted in writing at thefollowing address:

National Center for Dispute SettlementP.O. Box 727

Mt. Clemens, MI 48046

The CAP reviews only vehicle disputes involving FCAUS LLC (“FCA US”) Limited Warranty or a FCA US /Mopar Part Limited Warranty. The CAP does not reviewdisputes involving the sale of a new or used vehicle,personal injury/property damage claims, disputes relatingto design of the vehicle or part, or disputes which arealready the subject of litigation.

The CAP will need the following information from you:1) Legible copies of all documents and repair ordersrelevant to your case, 2) Vehicle identification number ofyour 4C/4C Spider, 3) A brief description of your unre-solved concern, 4) The identity of your servicing autho-rized Alfa Romeo repair facility /selling dealer, 5) Thedate(s) of repair(s) and mileage at the time, 6) Currentmileage, and 7) A description of the action you expect toresolve your concern.

Upon receipt of your request:

• The National Center for Dispute Settlement (NCDS)will acknowledge receipt of your request, by mail,within ten (10) days, and advise you whether or not yourdispute is within the jurisdiction of the Process.


22

• When your request is within jurisdiction NCDS willrequest FCA US and the dealer to present their side ofthe dispute. You will receive copies of their responses.

• While your dispute is pending NCDS or FCA US maycontact you to see if your case can be settled byagreement. If a settlement is offered to you, FCA USwill ask you to sign a form that contains that settlement.Your case will then be closed. There is no requirementfor you to participate in this settlement process.

• If you requested an oral hearing, a decision-maker willcontact you to arrange a convenient time and place fora hearing. Usually, this will be at a dealership near you.

• If you request a documents-only review, an NCDS panelwill review and decide your case. Neither you, thedealer nor FCA US need be present.

• NCDS will send you a written Statement of Decision.This statement will include the decision, any action tobe taken by the dealer or FCA US and the time by whichthe action must be taken. The decision will be bindingon the dealer and FCA US but not on you unless youaccept the decision.

• If any action is required on the part of the servicingauthorized Alfa Romeo repair facility /selling dealer or

FCA US you will be contacted within ten (10) days afterthe date by which the dealer or FCA US must act todetermine whether performance has been rendered.

• The entire dispute settlement process will normally takeno longer than 40 days.

• The CAP dispute settlement procedure does not take theplace of any state or Federal legal remedies available toyou. Whether or not you decide to submit your disputeto the Process, you are free to pursue other legalremedies.

D. Notice Under State Lemon LawsSome states have laws allowing you to get a replacementvehicle or a refund of the vehicle’s purchase price undercertain circumstances. These laws vary from state to state.If your state law allows, FCA US requires that you firstnotify us in writing of any service difficulty that you mayhave experienced so that we can have a chance to makeany needed repairs before you are eligible for remediesprovided by these laws. In all other states, we ask that yougive us written notice of any service difficulty. Send yourwritten notice to the Alfa Romeo Customer AssistanceCenter at the address in 7.2.


23

7.2 Helpful Addresses and TelephoneNumbersHere are the addresses and telephone numbers of theAlfa Romeo Customer Assistance Center that can help youwherever you happen to be. Contact the one that coversyour area:

• In the United States:Alfa Romeo Customer Assistance CenterP.O. Box 21-8004Auburn Hills, Michigan 48321-8004Phone: 1-844-253-2872

To contact Alfa Romeo by email:simply access the following website:www.shopalfaromeousa.com/cs.asp(click on the �Customer Service� button)

• In Canada:FCA Canada Inc.Customer ServiceChrysler CentreP.O. Box 1621Windsor, Ontario N9A-4H6Phone: (800) 465-2001

• In Mexico, contact the Customer Relations Officefor vehicles at:Prolongación Paseo de la Reforma 1240Santa Fe, Cuajimalpa CP 05348Ciudad de MéxicoPhone (in Mexico): (015) 5081-3099Phone (outside Mexico): 011–52–800–801–3428

• In Puerto Rico and U.S. Virgin Islands:Customer ServiceFCA Caribbean LLCBox 191857San Juan, Puerto Rico 00919-1857Phone: (787) 782-5757Fax: (787) 782-3345


24

8. Optional Service ContractAlfa Romeo Service and Care offers valuable protectionagainst repair costs when these warranties no longer apply.They complement but don’t replace the warranty cover-ages outlined in this booklet. A variety of plans areavailable, covering various time-and-mileage periods andvarious groups of the vehicle’s mechanical components.(Service contracts aren’t available if you live in a U.S.possession or territory.)

Alfa Romeo service contracts are the ONLY vehicleextended protection plans authorized, endorsed and backedby Alfa Romeo to provide additional protection beyondyour vehicle’s warranty. Look for our Brand logo and askyour dealer for details.

OPTIONAL SERVICE CONTRACT

25

9. Maintenance

9.1 General InformationIt’s your responsibility to properly maintain and operateyour new vehicle. Follow the instructions contained in theGeneral and Scheduled Maintenance Service guidelines inyour Owner’s Manual. Regular, scheduled maintenance isessential to trouble- free operation. If there is a disputebetween you and FCA US concerning the maintenance ofyour vehicle, FCA US will require you to provide proofthat your 4C/4C Spider was properly maintained.

For your convenience, FCA US has prepared a Mainte-nance Log which is included in your Owner’s Manual. Youshould use this Maintenance Log to keep track of sched-uled maintenance, either by routinely having the repairsentered in your Maintenance Log, or by keeping receipts orother documentation of work you’ve had done on your4C/4C Spider in your Maintenance Log.

9.2 Where To Go For MaintenanceFCA US recommends that you return to the dealer fromwhom you bought your 4C/4C Spider for all maintenanceservice both during and after the warranty periods.Although you can get warranty service from any dealerwho sells your particular make, returning to your sellingdealer will help ensure that all your service needs are metand that you’re completely satisfied. Authorized AlfaRomeo repair facility technicians are specifically trained toproficiently perform maintenance and repair procedures onyour 4C/4C Spider.

Authorized Alfa Romeo repair facilities will help ensurethat all your service needs are met and that you’recompletely satisfied. FCA US strongly recommends youuse genuine Alfa Romeo parts to maintain your vehicle.

MAINTENANCE

26

NOTES

27

NOTES

28

NOTES

29

NOTES

30

NOTES

31

NOTES

32

Original Owner’s Name

Street Address

City and State

Vehicle Identification Number

Warranty Start Date (In-Service Date)

Selling Dealer

City

Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or address change, and write the details here.

Zip Code

Mileage at Delivery

Code

State

Second Owner’s Name

Street Address

City and State Zip Code

Date of Second Purchase Mileage at Purchase

Third Owner’s Name

Street Address

City and State Zip Code

Date of Third Purchase Mileage at Purchase

2018 alfa romeo 4c & 4c spider generic warranty · labor needed to repair any item on your...

Documents