2018-2019

Annual Report

A message from the

Executive Director Dr. Robert H. Schram

Table of Contents

4 Executive Management

5 Early Intervention

7 Residential Services

10 Vocational Services

14 Human Resources

15 Quality Resources

16 Development

17 Fiscal

18 Board of Directors

As we celebrate 68 years of advocacy

and services to children and adults with

intellectual disabilities and autism we

are very proud of the quality of service

we provide. We live in an age where

size and power for many businesses and

nonprofit organizations have become

more important than the quality of the

service or the product. Our services have

long been the recipient of praise from

our staff, licensing inspectors,

colleagues, and families that receive the

service for their children. Our Early

Intervention Department now provides

home-based services from birth to age

three working cooperatively with the

Bucks County Office of Mental

Health/Developmental Programs. The

Residential Department supports over

100 residents in homes located in Bucks,

Lehigh, and Philadelphia counties.

Residents live in a variety of homes

from very structured to those with

limited supervision. Vocational

Services continues its programs

operating two Light Manufacturing

Programs, two Food Services Training

Programs, one program to place workers

in community jobs, and one program to

provide community inclusive activities.

Referrals to our Adult Day Care

Programs, Senior Programs, and Autism

Spectrum Disorder Program continue to

grow. The Human Resources

Department promotes subordinate staff

whenever possible. Our annual staff

surveys continue to support the

importance of supervisory relationships,

as critical in in staff satisfaction, and our

staff reminds us every year that the

majority of these relationships are very

satisfying. The Quality Resources

Department provides essential

components of a comprehensive quality

management process by adhering to our

core values of accountability, integrity,

self-respect, quality, and diversity. The

Development Department has grown to

holding over forty annual events, thanks

to participation by many staff and

volunteers. The Fiscal Department

contributes to our financial health by

providing timely financial reports,

analyzing expenses against related

funding, and preparing necessary

funding proposals for extraordinary

needs. For the fiscal year ending 6-30-

18, the agency had total assets of

$10,959,887, total liabilities of

$6,292,902 and net assets of $4,666,985.

Fiscal year 2017-18 again closed with a

positive bottom line on annual expenses

of $24,297,741, offset by revenue

totaling $24,915,576 for a surplus

change in net assets to $617,835.

I continue to appreciate the work of our

dedicated staff, consultants, staffing

agency workers, volunteers, and Board

of Directors as we enter our 69th year.

Robert H. Schram, D.P.A.

Executive Director

About the Executive Director: Dr. Robert H.

Schram joined BARC in 1977. He has over

forty years experience in human services in

New Jersey, New York and Pennsylvania.

Rob has a Bachelors Degree in Political

Science, a Masters Degree in Counseling

Psychology and received his Doctorate from

Nova Southeastern University in Public

Administration. He was promoted and

currently maintains the status of Fellow with

the American Association on Intellectual and

Developmental Disabilities (AAIDD) for

meritorious contributions to the field. He

also was nominated for the Grenzebach

Award for Outstanding Doctoral

Dissertation.

Rob’s professional memberships include

AAIDD and the Pennsylvania Association of

Resources for People with Developmental

Disabilities and Autism (PAR). Rob is the

Chairperson of the Eagle Workers

Compensation Trust Board of Directors. He

provides expert testimony for both plaintiffs

and defendants in cases involving profit and

non-profit organizations. He is the published

author of twelve books on various subjects:

enjoying life; mysticism; dream

interpretation; travelogues; technology;

company management; mixed marriage;

corruption.

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Noreen Coleman joined BARC Developmental Services in November 1999. She

started at the Central Bucks Preschool site as the Center Coordinator and

moved into the Program Director of Infant/Toddler and Preschool services

position responsible for Central and Upper Bucks Early Intervention in 2003. In

January 2016 she was promoted to the position of Department Director of Early

Intervention. Noreen is a member of the Work Enhancement and the

Advocacy/Human Rights/Quality Resources Committees.

Noreen holds a Bachelor of Science degree in Special Education from

Millersville University and is Certified K-12 in Pennsylvania.

Mary Sautter has over thirty years experience working with individuals with

developmental disabilities. Prior to joining BARC, Mary worked for 4 years

with ICF/MR programs as both a Resident Supervisor and Staff Trainer and

also worked 2 ½ years as a Supported Living Caseworker. Mary first joined

BARC in 1994 as a Program Coordinator in the Residential Department. After

6 years, she transferred to the Quality Resources Department for 2 years. After

working for another agency as the Residential Services Director for 2 years,

Mary returned to BARC in March 2005 as the Regional Residential Director for

Upper Bucks area. In 2009, the department was re-structured and Mary was

promoted to Residential Director. Mary holds a Bachelor of Arts degree in

Psychology from Gettysburg College and a Master of Science in Organizational

Leadership from Quinnipiac University. She is an agency trainer of Putting

People First, Gender and Cultural Diversity, and Is This Abuse Too. She is a

member of the American Association on Intellectual and Developmental

Disabilities (AAIDD).

Scott graduated from East Stroudsburg State College with a Bachelor of Arts

degree in Psychology, and from the University of Scranton with a Master of

Science degree in Rehabilitation Counseling.

He joined BARC Developmental Services in 1976 as a Job Placement

Counselor, was promoted to Rehabilitation Manager at BARC Production

Services Quakertown in 1978, Site Manager of that facility in 1985, Clinical

Supports Administrator for the Vocational Services Department in 1999, and

Director of Vocational Services in 2001. In addition to his duties as Director of

Vocational Services, Scott is also the Director of Development. He is a long

time member of the agency Advocacy/Human Rights/Quality Resources

Committee, the agency Relationship and Sexuality Committee, and a founding

member of the BARC Developmental Services Foundation. Scott celebrated his

40th anniversary with the agency in August 2016 and is the first associate to

achieve this milestone!

Our Executive Staff

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5

Barry Johnston, Director of Quality Resources, joined BARC Developmental

Services in 1992 as a Rehabilitation Manager in Vocational Services. In 2013,

Barry was promoted to Director of Quality Resources. Barry earned a Master's

Degree in Training and Organizational Development from St. Joseph's

University, a Post-Master's Certificate in Social Service Administration from

Temple University and a Master's Degree in Counseling from Shippensburg

University. He is also a Training Center Faculty member for the American

Heart Association. Barry is a member of the Association for Talent

Development and conducts several training courses for BARC in addition to his

regular job duties. He is also a member of the Society for Human Resources

Management.

Lori Vail joined BARC Developmental Services in August 1993. She received

her Bachelor of Science degree in Accounting from Mankato State University in

1983 and began her professional career as an accountant with the Higher

Education Assistance Foundation in St. Paul, Minnesota. Lori started working

for BARC as a part-time Bookkeeper in 1993. She was promoted to Accountant

in 1998, and in 2005 she was promoted to the position of Chief Financial

Officer.

Kathy Rancourt joined BARC Developmental Services in May 2007 as

Recruitment Manager. She took on additional Human Resources Generalist

duties and was promoted to Director of Human Resources in October 2013.

Previous to joining BARC, Kathy worked in Human Resources and Volunteer

Coordinator positions for non-profit agencies in the Bucks County area and in

New York State.

Kathy has a Bachelor of Science degree in Elementary Education/Social

Sciences from Russell Sage College and a Master of Science in Administration,

Human Resources Concentration, from Western Connecticut State University.

She is a member of SHRM, the Society for Human Resources Management, and

the Lehigh Valley chapter of SHRM. Kathy is a Certified Professional (SHRM-

CP) by SHRM and a Professional in Human Resources (PHR) by the Human

Resources Certification Institute.

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Early Intervention

The Early Intervention Department

supported over 400 children and their

families in our Infant/Toddler Programs

across the county. The delivery of

service continues to be based on the

“Coaching Model” providing support in

the child’s natural setting during typical

family routines. Four Program

Supervisors process referrals for service

and provide guidance to the teachers,

therapists and the families for the

children under three.

We continue to recruit for contractors of

all disciplines to increase our ability to

support the children’s needs.

Professional Development for the

contractors included in person and

online options, and all were expected to

participate in activities to address

concerns with Social and Emotional

Development.

After many years of providing

Developmental Support classes for the BCIU; our contract was not renewed to

support preschoolers at the Lower Bucks

site. At the end of the July 18’ session

the program closed. We are looking

towards new initiatives and uses for the

building. We are going to provide a

Parent/Child group to allow them to

learn together. Supporting the child in

experiences to expand social skills,

increase language, strengthen motor

abilities and engage parents in working

with their child.

The department wished 24 year Program

Supervisor, Denise Gibson the best in

her retirement at the end of 2018. Dawn

Killian transitioned from Center

Coordinator of the Preschool Program to

Program Supervisor to fill the position.

The programs are in full compliance

with all licensing and regulatory

standards.

Emma Klesh By Caitlyn Klesh, Mother

“Early intervention has worked with my family to overcome obstacles and focus

on our daughter’s potential, strengths, and strategies that we can easily

incorporate within our daily routines. The therapists working with our daughter

support my husband and I, and share strategies that will be easy for us to

carryover even when they are not around. They are a parent’s best resource!”

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Residential Services family members and friends. Typically,

a creative team is able to meet the

challenges and find ways to help the

individual achieve his or her goals,

hopes and dreams.During 2018, the

structure of the management of the

department remained largely unchanged.

There continues to be two residential

offices, one at each workshop location.

This allows for a closer collaboration

between the vocational and residential

departments, in addition to a significant

continued cost savings. Many policies

and procedures were written and/or

revised over the past year, in an effort to

improve the quality of supports and

consistency throughout the department.

During the past several years, we have

collaborated with several community

resources to enhance our services.

These include agencies who provide

home health supports, staffing supports,

and behavioral services supports.

In the upcoming year, the greatest

challenges for the Residential

Department will be recruiting and

retaining Support Associates and

continuing to provide quality supports to

an aging and medically challenged

population. Various outside agencies,

such as PCHC and Bayada, in addition

to BARC nurses, have provided training

to our staff to increase their skills. The

professional relationship between BARC

Developmental Services and Bayada has

expanded during the past year. Bayada

provides extensive therapy and supports

to many of our individuals at this time.

The management team from each

agency meets regularly to discuss the

global needs of our individuals as well

as new areas of support that Bayada can

provide. We will also be exploring

improvements to the homes to ensure

they are barrier free.

In the fall of 2018, a satisfaction survey

was mailed to all family members in the

residential department seeking their

feedback on services. The results were

very positive, with over 96% rating the

overall services either outstanding or

very good. This is a testament to the

exceptional supports offered at BARC

Developmental Services. In 2019, we are committed to offering

quality supports for the changing needs,

and to promote self-determination

through the continued collaboration of

team members in identifying and

fulfilling each individual's life goals and

dreams.

The Residential Department currently

supports 100 individuals in homes

located throughout Upper and Central

Bucks County, Lehigh County, and

Philadelphia. Intermediate Care

Facilities (ICF/ID) provide residential

services to fifty-one individuals in

structured 24-hour per day supervised

programs. Community Living

Arrangements (CLA) provides services

for thirty-nine individuals in structured

programs, with varying levels of

supervision. Supported Living (SL)

provides services to four individuals

living in homes and apartments with

lower supervision needs. BARC

currently supports six individuals in

Lifesharing arrangements in the homes

of five different families.

The Residential Department continues to

actively promote “self-determination”

and person- centered planning for all

individuals supported residentially by

BARC Developmental Services. We are

committed to ensuring that all

individuals have choices in their lives.

This includes choices in everyday

activities, as well as major life altering

choices. The individual’s desires are

explored through collaboration with the

individual, associates who support the

individual, Supports Coordinators,

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James Weissenberg By Amanda Vogel, Program Manager

Program at the Warminster

Workshop where he enjoys

earning a paycheck through

shredding papers. James has

increased his socialization and

will now sit with other

individuals in the room;

something that he had not done

previously. James enjoys music

therapy and watching the

dancing ladies who come twice a

month to the workshop. James

also loves to play with the lego

wall with staff and other

individuals.

James’s biggest accomplishment

to date has been his transition

from an all oatmeal diet to eating

the food prepared by staff

everyday.

James continues to amaze and

warm the hearts of those who

have the pleasure of working

with him on a daily basis.

James, or “j-dubb” as he is

affectionately called by many

who work with him, has resided

with BARC since July of 2013.

James came to BARC having

faced many hurdles. James was

untrusting and easily frightened,

was a risk for elopement and had

a very limited palate, choosing

only to eat oatmeal and Ensure.

Since his time at BARC, James

has grown tremendously; he now

enjoys outings in the community

and often requests to go to his

favorite place, the local dollar

store where he will purchase toy

cars and other items. James

participates in social/recreational

activities and enjoys anything

water based! James has expanded

his sign language vocabulary and

enjoys music and dance, He is

especially fond of the weekend

dance parties held at the home.

James attends the Autism

About the author:

Amanda Vogel, who goes by Mandy, has been in the human services field for 20 years, coming to BARC in September of 2017. Mandy is the ICF Program

Manager for the Doylestown area homes. Prior to coming to BARC Developmental Services, she worked as a Supports Coordinator with a local supports

coordination organization, where she had several BARC individuals on her caseload.

Mandy earned her Bachelors in Political Science and Psychology from Ashford University while working nights as an Emergency Medical Technician in

Montgomery and Bucks Counties. She enjoys traveling and history, and currently resides in Horsham with her husband of 9 years Chuck, her two children,

Charlie and Catie and their dog, Emmerson.

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Tara Kutler By Briana Forester, Program Manager

Tara Kutler joined BARC’s

Residential Program in

September of 2017. Prior to this

Tara was living at home with her

parents, and had previously

attended BPSW for many years.

Tara suffered some difficult

medical hurdles at the end of

2016, causing her to lose a lot of

the physical capabilities that she

once had. Tara’s family and

doctors were unsure if Tara

would be able to regain the

ability to stand or walk again. As

a result of all of this, Tara

required a higher level of care

and more resources, so her

parents turned to BARC. Tara

ended up being a perfect fit for

the new home that was opening

at the time, with two other ladies

around her age.

Since moving into her new home

just over two years ago, Tara has

already far surpassed

expectations with all of the

progress she has made. Tara

returned back to BPSW after

over a year out, just days after

moving. She was very nervous,

and not used to much activity at

the time. It was also unclear if

she would be capable of doing

the jobs she used to, after all of

her medical issues left her in a

different place physically then

before. She started back with

half days, four days per week in

the senior’s room. She then

moved out to the workshop floor

on the same schedule. After her

success with that, she moved on

to full days four days per week,

and ultimately full days all five

days per week. Much of this

success can also be attributed to

so many of her beloved

workshop staff.

Additionally, with the help of

Physical Therapy, Tara began

slowly working on standing and

walking again. This caused her a

great amount of fear and anxiety

initially because she had not

walked in over a year. As Tara

gained her confidence, she

continued to make more and

more progress. Tara can now

stand up and walk short distances

with a walker with ease. She

loves doing her “exercises” and

will happily show friends how

she does them.

Tara has faced many “fears” in

her short time living with BARC

and each and every time she

surprises both herself and

everyone around her with how

easily she overcomes them. It is

so wonderful to look back at

things that were so difficult for

her in the beginning that she now

does every day without a second

thought. Tara always brings

happiness, excitement,

enthusiasm and her big

personality wherever she goes. I

think I speak for everyone on her

team when I say this is just the

beginning of Tara’s Success

Story, and I can’t wait to see how

much more progress she

continues to make over the years!

About the author:

Briana Forester began working at BARC in January of 2016. She is the Program Manager for BARC’s Supported Living individuals, as well as one CLA

home. Prior to working at BARC, she was a House Manager for a group home for children and adolescents with mental illnesses and/or autism. She

graduated from Temple University in 2013 with a degree in Psychology, and spent most of her time in college volunteering and interning at treatment

facilities that focused on substance abuse disorders and mental health treatment. She currently lives in Newtown with her husband, Mike, and their

American Bulldog named Dre.

10

Vocational Services

individuals, enabling them to earn a

weekly pay check, with contract income

projections being surpassed again this

year.

Our dedicated and capable staff offer

outstanding supports to those we serve.

They continually strive to meet and

exceed those needs, providing

innovative and cutting edge care.

Inspectors from the Department of

Health, that oversee our ICF programs,

have been very complimentary regarding

the standard of care offered, with no

citations in nearly two years!

The agency Capital Campaign

Solicitation (CCS) continues to directly

benefit the Food Services Programs at

both our Quakertown and Warminster

sites. Through generous donations to

the CCS, these programs are able to

provide free and delicious lunches to our

folks who cannot afford to buy lunch on

a regular basis.

The Capital Improvements Plans for

both sites identify and prioritize needed

renovations to our buildings to keep

them in great shape, and provide a safe

and pleasant environment for those we

serve. This year a number of

improvements were made to the

facilities, making them safer and

welcoming to all. We also hired a full-

time Maintenance Technician who splits

their time between BPSQ and BPSW,

and has been a tremendous help staying

on top of our many projects.

As we look forward to the coming year,

our focus remains to be meeting and

exceeding the on-going needs of the

individuals we support, following the

principles of Putting People First and

Everyday Lives.

This past year saw exciting new

initiatives for the Vocational Services

Department, including the Community

Participation Supports (CPS) Program,

with Brynn Zwickel, JOBS Manager,

taking on a new role as the CPS

Manager. The CPS Program provides

opportunities for our folks to become

involved in community inclusive

activities of their choice rather than

spending the entire day at BPSQ or

BPSW. Some of the activities folks

enjoyed this past year included attending

weekly exercise programs, visiting

museums, going bowling, to the zoo, to

baseball games, to the SPCA, the

movies, and playing penny BINGO at a

local senior citizens center, just to name

a few. Even more exciting is one of our

folks recently becoming a volunteer at

the Bucks County Playhouse, and

another individual volunteering at the

Quakertown branch of the SPCA

helping care for cats!

Bill Keleher, Sales Representative,

brought in new customers, and enhanced

our relationships with existing

customers, resulting in on-going work

that meets the many needs of our

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Genevieve Clark By Kelly Robbins, Manager, ATF/Seniors Program

Genevieve “Gen” Clark has been

with us in the ATF/Seniors

Program for a little over three

years now. Gen lives at home

with her parents and spends

three half days at BARC. When

Gen first started coming to

BARC, she had a lot of

difficulties with transitions; that

means, she just couldn’t arrive to

our day program, come inside,

and enjoy her day; it was simply

too hard entering the

building…..lots of emotions, lots

of tears….for a very, very, long

time. Some days, Gen couldn’t

bring herself to come at all. This

went on and on until one day she

just stopped coming completely.

Staff really missed Gen, so we,

along with her parents and her

team, brainstormed so we could

figure out different strategies to

assist Gen, making her

comfortable and able to attend

program. After much discussion,

and some trial and error, we

were able to come up with a

strategy that works for Gen, and

she has been attending on a

regular basis ever since.

Gen has really blossomed in her

three years at BARC. She has

made lots of new friends and

enjoys participating in the

activities every day. Some of her

favorites are dancing with “Look

Who’s Dancing”, which is an

exercise dance program. Gen

absolutely loves when the ladies

come and she gets to her feet,

jumps up and down, and dances

to her hearts content with her

peers and staff from beginning to

end. Two of Gen’s favorite songs

to dance to are the Chicken

Dance and “Bye, Bye, Bye” by

NSync. Gen also likes to paint

and if she “accidentally” paints

the arms of her staff, boy doesn’t

that get a big belly giggle!!! A

few more of Gen’s favorite

things are when Marissa, Lauren,

Cat, Cassandra, & Jennie sing “I

Just Can’t Wait To Be King”

from The Lion King, and Gen

laughs and jumps up and down

and says “more, more,” or when

Jennie plays her fiddle, which

completely mesmerizes Gen.

As you can tell, Gen is a total joy

and a complete ball of fun. She

has made tremendous strides in

three years. She has a funny

personality, she gets our jokes,

she laughs at our flubs and our

silliness, and for me personally,

when I say “Good morning

Gennie Clark”, and she looks at

me and points and says “Cole,

Cole (that’s what she always

calls me), and smiles the biggest

smile ever, I know she is where

she belongs….with her friends, at

BARC, doing what is best for

Gen. We are so glad to have a

friend like you Gen.

About the author:

Kelly Robbins is the Manager of the ATF/Seniors Program at BPSQ. She holds a Bachelors of Arts degree in Social Work from Kutztown University with a

Minor in Criminal Justice and Psychology. She started at BARC Production Services in 2011 as a Production Coach and has also been a Health Care

Coordinator and Program Specialist before being promoted to her current position as Manager.

Kelly lives in Perkasie with her three children: Heather, a senior at Bloomsburg University; Erica, a junior at East Stroudsburg University; and

Christopher, an Assistant Foreman at Haines & Kibblehouse. Kelly enjoys spending time with family, working out at the YMCA, reading biographies and

mysteries, and crafting.

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Matt Beckman By Brynn Zwickel, CPS/JOBS Manager

Patrons enter the Bucks County

Playhouse in New Hope,

Pennsylvania to see the matinee

performance of The Buddy

Holly Story. As the theater

doors open wide for all to

enter, the patrons are greeted by

our one-and-only Matt. Matt is

performing the role of the Front

of House volunteer. He is

wearing his professional black

dress pants, black collared shirt,

red vest, and personalized name

tag. With no stage fright, Matt

happily greets each patron by

handing them a playbill with the

hope they enjoy the show.

Prior to Matt's debut as the Front

of House volunteer, he

completed a multi-hour

orientation class. People in the

theater need their rehearsals,

right? Matt learned general

theater etiquette, ticket scanning,

emergency procedures, and the

seating map of the theater. Upon

completion of orientation, Matt

was ready to "break a leg"! Matt

looks forward to continuing his

volunteering at the Bucks County

Playhouse because he enjoys

having fun with the patrons as

they enter the theater, and

making new friends with the

other volunteers. Being involved

with the theater is fun for Matt

because he has a background of

singing in his local choir and

attending many theater shows

around town.

Matt got this position as part of

the new Community Participation

Supports (CPS) Program we

recently initiated in

the Vocational Services

Department. The goal of the CPS

Program is to provide community

inclusive opportunities for our

folks with disabilities, so they

become valued members of their

communities. His excitement

upon learning he was selected to

be a volunteer was..."this is the

best day of my life!"

About the author:

Brynn Zwickel graduated from The Pennsylvania State University with a bachelor’s degree in Rehabilitation and Human Services in 2016. She joined the

BARC team as an Intern in 2016 and directly upon graduation moved into her role of Production Coach, and then a Program Specialist, at BARC

Production Services Warminster. In September 2017, she was promoted to JOBS Manager, and in July 2018 she moved into the newly created CPS/JOBS

Manager position. In 2019, she entered her fourth year of being a Unified Partner in the running sports of Special Olympics Bucks County.

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Michael Cover By Terry-Lynne Razzi, Assistant Production Manager

Michael Cover is an individual

that we support at BPSW.

Michael, 67, is a charismatic,

caring, hardworking person.

Michael’s nickname should be

“Make Money”. Whenever he

talks about any subject matter,

he associates it with making

money. Michael lives in a group

setting, where he says he is very

happy and content. Michael has

a sister whom he visits regularly

in Florida. He and his sister

enjoy spending time together by

going out to dinner, movies,

sporting events or cooking

together. Michael likes to help in

the kitchen. He enjoys gathering

ingredients, stirring and making

iced tea. Michael also loves

going out to eat. He really loves

The Olive Garden and Red

Lobster.

When Michael is at home, he

likes to sit on the porch in his

rocking chair. It is easy from

there to enjoy bird watching and

taking pictures with his Polaroid

camera. Michael also helps

around the house quite a bit. He

gets the mail, waters the plants

and does his laundry with

assistance from staff.

He has a schedule that he sticks

to and he’ll tell you every day;

“Get up at 5:30AM and get ready

for work, work until 4:00PM, go

home eat dinner, take his meds

and go to sleep at 9:00PM. He is

very regimented in his schedule.

In his down time, Michael likes

to collect keychains and

bracelets. He will often give a

keychain to another individual or

special staff member. He loves

the social interaction he has at

BARC, either with staff, other

supported persons and visitors.

Michael works hard, and is

always willing to help BARC

associates or his friends and

coworkers. He will be sure to let

you know when its pay week,

because he buys his lunch on

Friday and gets his haircut. He

likes to spend his money

enjoying horror movies, his

favorite food of spaghetti and

sausage and also pizza and peach

ice cream.

Michael is a an absolute joy. It is

wonderful to hear his stories and

be part of his growth.

About the author:

Terri-Lynne Razzi, came to BARC Developmental Services in September, 2014 as a Production Coach in the Autism Spectrum Disorder Program at BARC

Production Services Warminster. Her background is mainly in manufacturing management and customer service. Through the connections with our

individuals, the continued support of staff and management, she was offered the position Assistant Production Manager. Terri is a part of the Glad We

Work Together Committee and Appraisal Committee, and volunteers for many fundraising events.

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Human Resources Emphasis is placed on retaining valued

associates and providing a career path for

those who desire more responsibility.

Retention strategies include focus on the

role of the immediate supervisor on

retention, as well as open communication

and other initiatives to encourage

associates to feel connected to the agency.

Both Agency-wide and Department

specific training is provided to ensure staff

meet regulatory requirements and have up-

to-date knowledge and skills to perform

their job to the best of their ability. An

interactive, two day supervisory training

program taught by the Director of Human

Resources and the Human Resources

Generalist, is required of all supervisors

bi-annually. Human Resources staff

frequently work individually with

supervisors to support their coaching and

feedback interactions, and to assist them in

guiding associates to find internal career

paths. The Job Opportunity process is used

often to request changes in position, and

last year eleven associates were promoted.

Several associates took advantage of the

Educational Assistance Awards to

continue their education.

Associate benefit offerings are reviewed

annually, and plans are amended, as

needed, while still offering an attractive

benefit package to all eligible associates.

In October and November, the Human

Resources Department facilitated fifteen

open enrollment presentations at four

locations to all benefited associates.

These presentations are an opportunity

for associates to learn more about the

excellent benefit package offered at

BARC, and to make the selections that

are best for their individual situation.

In October 2018, the annual Length of

Service ceremony and reception was held

at Peace Valley Park recognizing twenty-

five associates who reached employment

milestones of 5, 10, 15, 20, 25 and 30

years of service. At this ceremony, the

third annual Justin T. Schram Award was

presented to one associate and two

runners-up. This ceremony is highly

anticipated and an opportunity for all to

learn about the inspiring work done at

BARC every day.

Information Systems is also an integral

part of the Human Resources

Department, and ensures the continuity

of network and computer services

throughout the agency, through planning,

technical leadership and project

implementation. Service is provided to

approximately 120 users in five office

locations and all group homes throughout

Bucks County, by monitoring and

administering the day to day security,

availability and maintenance of the

network and agency website.

The Human Resources Department plays

a critical role in ensuring that quality

professional support is provided to the

children and adults served by BARC

Developmental Services. To achieve this

goal, the department remains committed

to making appropriate hires, and helping

to ensure a culture at BARC that is

inclusive and provides opportunities for

job satisfaction and growth. This is done

through recruitment, orientation, training,

benefits administration and on-going

employee relations guidance to

supervisors.

BARC Developmental Services

employed an average of 245 full time,

part time and provisional staff in 2018,

and eighty-six new associates were hired.

It continues to be a challenge to fill open

direct care positions with permanent

BARC staff; however, there is low

turnover in management and supervisory

positions. New positions, due to

increased levels of support, needed for

some of the individuals supported were

created. We continue to be a sought-

after internship opportunity for students

completing graduation requirements in

Penn State Abington’s Rehabilitation and

Human Services undergraduate program.

This has resulted in several interns

transitioning to a full time job at BARC

after graduation.

15

Quality Resources

The Quality Resources Department,

guided and oversighted by the

Advocacy/Human Rights Committee of

BARC Developmental Services,

continues to focus on quality

improvement and risk management for

persons supported by the agency.

Quality Resources is responsible for the

agency’s incident management system

and the agency's Quality Management

Plan. The Advocacy/Human Rights

Committee, in collaboration with

Quality Resources, oversights activities

through a monthly review of reportable

incidents.

Quality Resources provides oversight

and risk management of the agency’s

medication administration practices

through a monthly analysis of errors.

The Advocacy/Human Rights

Committee reviews individual and

aggregate medication error data each

month.

Quality Resources continues review

protocols for individuals who have

critical concerns in the areas of

behavioral health, physical health, and

risk of restraints. The Peer Review

Committee provides reviews of selected

individual treatment plans throughout

the year. Reviews focus on the plan's

clinical appropriateness, safety,

informed consent, credentials and

training. The Peer Review Committee

provides monthly review and semi-

annual approval of all restrictive

treatment plans.

16

Development

orchestrate another successful Designer

Handbag Bingo event, which took place

at Trinity Episcopal Church in

Buckingham, and generated a profit of

$6,000 for the Residential Activities

Fund.

The Development team also worked

closely with the Vocational Department

on the design and execution of the Trees

of Life at both BARC Production

Services Warminster and Quakertown.

Donors are able to purchase bronze

leaves or boulders in honor or memory

of their friends and/or family.

Collectively, the Tree of Life fundraiser

has generated $3,500.

The department was also instrumental in

moving the United Way Campaign

forward, and overseeing the Annual

Membership drive. The department

continues to ensure that PROGRESS,

our agency newsletter, is completed and

mailed to supporters two times per year.

Throughout 2018, the Development

Department coordinated and distributed

12 issues of Hand In Hand, a monthly,

associate driven newsletter, and

coordinated and designed the agency

Annual Report. The department

continues to send an email based

newsletter, Bits of BARC, which is

distributed to our growing email base of

supporters each month.

The department continues to remain

active in keeping the agency website

content up to date. In an effort to gain

more visibility and more website traffic,

the Social Media Committee continues

to maintain active agency Facebook and

LinkedIn pages.

The BARC Foundation continues to

remain fully operational. There are

currently three supporters participating

in our Charitable Gift Annuity program.

In the past year, the Development

Department coordinated the following

events: The Ivyland Invitational for

BARC Developmental Services golf

outing, which took place at Five Ponds

Golf Course in Warminster and

generated $6,000; the Mercedes-Benz

Raffle Party at Spring Mill Manor in

Ivyland where 428 tickets were sold

netting $21,000; the Gift Card Raffle,

held in conjunction with the Mercedes

Benz Raffle, sold 588 tickets and

generated $6,000; the Annual Autumn

Luncheon, which took place at Spring

Mill Manor in Ivyland generated a profit

of $9,000, and the Phillies/Trenton

Thunder Raffle that netted $4,000 after

expenses. The Community Capitol

Campaign, which began in 2013, has

generated $48,000 in contributions used

to support our Hot Lunch initiative, that

provides our vocationally supported

individuals with free, nutritious lunches

throughout the year.

In 2018, Development continued its

partnership with the Residential

Social/Recreational Committee to

17

Fiscal The Fiscal Department remains dedicated

to the agency, the programs and the

individuals supported by BARC

Developmental Services. This

commitment is evident in the ongoing

efforts to provide timely and meaningful

financial reports; accurately project

income and expenses to ensure stable

programs with proper fiscal planning;

obtain additional funding for extraordinary

expenses to continue quality care and meet

the needs of the individuals served; and

support the service departments with

timely and accurate information.

The department monitors income and

expenses for all programs throughout the

year and works proactively with the

service departments to ensure continued revenue for all programs predicated on

reasonable and rational needs of the individuals we support.

In fiscal year 2017-18, we obtained

additional funding from the Pennsylvania

Department of Human Services, Office of

Developmental Programs (ODP) and

Bucks County Department of Mental

Health & Developmental Programs

(MH/DP) which was necessary for the

agency to capably support the individuals’

ongoing and changing needs. Requests

for additional funding for fiscal year

2018-19 are under consideration by ODP

for BARC’s ICF/ID program.

Fiscal Year 2017-18 closed with a surplus

on annual expenses of $24,297,741 offset

by revenue of $24,915,576. As of

6/30/18, assets were $10,959,887 and

liabilities were $6,292,902 for net assets

of $4,666,985.

We are proud to report that the auditors

continue to be satisfied with our internal

controls and note no material weaknesses.

This is a reflection of the dedication,

concern, professionalism and teamwork

demonstrated by each member of the

Fiscal Department in cooperation with our

service departments on behalf of the

individuals that we support.

82%

7% 3%

8%

2017-2018 Revenue

PA Dept. of HumanServices - $20,483,193

MH/DP Funding -$1,851,265

Bucks Co. IntermediateUnit - $686,675

Other - $1,894,443

18

Philip J. Carey

1st Vice-President

1st

Vice President

J. Scott Kramer, Esquire

Secretary

Richard E. Brown, Jr.

Kathleen Grasmeder

Sherri T. Portnoy

Patricia A. Schuck

Joyce Simons, RN, CDDN

Teresa “Teddy” Manero

President

President

Michael W. Mills, Esquire

Treasurer

Meet Our Board of Directors

Nicholas Ciliberto

19

BARC

Developmental

Services

Year In Review

4950 York Road, P O Box 470

Holicong, Pennsylvania 18928-0470

info@barcprograms.net

www.barcprograms.org