2017 vol patrol supplement - skiroundtop.com...lift operations manager ryan gordon tubing manager...

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VOLUNTEER SKI PATROL SUPPLEMENT HANDBOOK 2017 – 2018

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Page 1: 2017 Vol Patrol Supplement - skiroundtop.com...Lift Operations Manager Ryan Gordon Tubing Manager Josh George Facilities Maintenance Brian Brzezinski Snowmaking Supervisor John Johnson

VOLUNTEER SKI PATROL

SUPPLEMENT HANDBOOK 2017 – 2018

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This Roundtop Mountain Resort Handbook:

A. is in addition to the official handbook for Snow Time, Inc., (Roundtop Mountain Resort, Liberty Mountain Resort and Whitetail Resort).

B. is for information purposes only and should not be construed as an employment contract.

C. was written to provide information and guidelines for the employees of Roundtop Mountain Resort and therefore the final interpretation of the meaning of anything in this handbook is solely at the discretion of the Roundtop Mountain Resort management.

D. is subject to change in whole or part without notice except those items covered by written, executed agreements.

E. states that all employees, both Full-Time and Part-Time, are hired on an "at will" basis and may be terminated at any time for any reason or no reason, without notice.

Updated: 10/1/2017

IMPORTANT NOTICE

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ROUNDTOP MOUNTAIN RESORT INFORMATION WINTER 2017 - 2018

Operating Season: Thanksgiving to Mid-March (weather permitting) Operating Times: Saturday/Sunday/Holiday 8:00 AM to 10:00 PM Weekdays 9:00 AM to 10:00 PM First Tracks-Thurs/Fri/Sat/Sun/Holidays opening ½ earlier for Pass Holders Only Christmas Eve (Dec. 24) 9:00 AM to 4:00 PM Christmas Day (Dec. 25) Noon to 10:00 PM Tubing -Sat, Sun and Holiday 9:00AM to 10:00PM Tubing-Monday – Thursday, 4:00PM to 10:00PM Tubing - Fridays 12:00 PM to 10:00 PM Lifts: 3 Quads, 2 Triples, 1 J-Bar, 2 Alpine Conveyors and

1 Tubing Conveyor. Slopes and Trails: 19 Trails; Ranging from Beginner to Expert, 2 Terrain Parks Slope Lengths: 500 to 4,100 feet Vertical Rise: 600 Feet Night Skiing: 17 Trails (90%) Snowmaking: 100% of Mountain Food Service: Food Court- Main Level of Base Lodge, Fireside Pub & Grill

The Smoke House- Base Lodge Court Yard, Coffee Shop, Mountain View Lodge Food Court

Public Restrooms: Lower and Upper Levels of Base Lodge, Rental Shop and Mountain View Lodge, Handicapped Main Level Lockers: Seasonal and Daily in lower level of Base Lodge.

Locker rentals available in the Rental Shop Rentals: 1,400 complete sets of shaped skis, boots and poles 500 sets of snowboards and boots Ski Patrol: 6 Full-Time, 100 volunteers Learning Center: PSIA Member School - 250 Instructors, 10 Full-time, 240 Part-time Group and Private Lessons Available Children’s Center: Snow Rangers – Ages 4 to 12 Nastar: Races scheduled every Friday night

Saturday, Sunday, and Holidays from Noon to 3:00PM Telephone Numbers: Office and General Information……(717) 432-9631

Fax…………………………………..(717) 432-2949 Snow Report………………………...(717) 432-9631 Roundtop Mountain Sports…………(717) 432-9633 E-mail………………[email protected]

Internet…………….…………www.skiroundtop.com

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ROUNDTOP MOUNTAIN RESORT MANAGERS AND FULL-TIME WINTER STAFF

ADMINISTRATION

General Manager Matthew Thomas Accounting Manager Linda Firster

Administrative Assistant Stacey Howard Director of Resort Services Megan Foster Cashier/Guest Service Manager Arley Palumbo Consignment Tickets Wendy Frock

Human Resources/Payroll Manager Pat Moyer Food Services Ben Haugh Accounts Receivable/Payable Melanie Snyder

Network Administrator Josh Wisotzkey MARKETING & SALES

Director of Marketing Chris Dudding Marketing & Events Coordinator Sam Krepps Graphic Artist Robin Bowersox Director of Sales Lutricia Eberly

Group Sales Manager Josh Boltz MOUNTAIN OPERATIONS

Director of Mountain Operations Jim Garling Assistant Director of Mountain Operations Tim Whorl Lead Vehicle Mechanic Dan Campbell

Lead Lift Maintenance Eric White Lift Operations Manager Ryan Gordon Tubing Manager Josh George Facilities Maintenance Brian Brzezinski Snowmaking Supervisor John Johnson Grooming Supervisor Dan Campbell Parking & Security Supervisor Rodger LaForce Electrician Bryan Flohr Ropes Course Manager Dave Martin

RENTAL AND RETAIL Rental Manager Retail Manager Gloria Myers

PATROL & MOUNTAIN SAFETY Ski Patrol Director Mark Kendrick Pro Ski Patrol/Mountain Safety Manager Gayle Kosyk Freestyle Terrain Manager

Corporate Risk Manager Lonny Whitcomb LEARNING CENTER

Ski/Snowboard School Director Tim Walker Children’s Center Supervisor

Competition Services Dave Gibb

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VOLUNTEER SUPPLEMENT TO EMPLOYEE HANDBOOK

Scope: This volunteer supplement to the Employee Handbook is intended to apply to all volunteers of Liberty Mountain Resort, Whitetail Mountain Resort and Roundtop Mountain Resort. Volunteers must abide by the General Work Rules as described in the Employee Handbook.

Notice: The employee handbook and volunteer supplement are intended for informational purposes and not to be construed as an employment or other contract. The content of the handbook and supplement will not change the “at will” status of your volunteer position with the Company.

Definition: A volunteer is an agent of the Company and is defined as a person who has chosen to volunteer his or her time in exchange for benefits rather than monetary remuneration. All volunteers are under the direction and control of the resort management.

Affiliations: Although some volunteer positions may have an affiliation or membership with another organization, such as the National Ski Patrol, Professional Ski Instructors of America, American Association of Snowboard Instructors or US Ski and Snowboard Association, those affiliations remain separate from the relationship with the Company.

Benefits: The benefits available for volunteer positions may differ between departments, home ski areas, the amount of time volunteered or years of service. The benefit package and volunteer job description is available from the department supervisor and should be clearly understood before agreeing to participate in our program.

Insurance: General Liability The Company maintains liability insurance coverage protecting the Company and its employees and agents from claims that may arise. Volunteers are covered by the provisions of that insurance while acting within the scope and training of their position. Workers’ Compensation The State of Pennsylvania determines workers’ compensation coverage on payroll dollars; therefore, traditional workers’ compensation coverage is not available by law for our volunteers. To help protect our volunteers, the Company has obtained an accidental medical insurance policy to help mitigate the costs for our volunteers in the event of an injury sustained while performing their duties at our resorts. The Company will evaluate and make a determination on the continuation of this or a similar coverage prior to the start of each season.

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The policy provides secondary coverage for our volunteers to help cover the out-of-pocket costs from their medical insurance deductibles, co-pays and co-insurance for injuries sustained while on duty and acting within the scope of their position. Volunteers with health insurance coverage must submit claims to their health insurance providers before a claim will be covered under this policy. For those volunteers without medical insurance, this policy will provide medical coverage. This policy will only cover injuries sustained while on duty, on premise and acting within the scope of your volunteer position. Further, the injury must be reported to area management within 24 hours of the occurrence. The policy will not cover volunteers who were under the influence of alcohol or drugs when injured. Volunteers should carefully consider the coverage provided by their own personal medical policy and the above policy before entering into a volunteer relationship with our Company.

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REPORTING TO WORK You are an essentialmember of our team. It is the responsibility of theappropriatesupervisortoscheduletheworkweekforeachemployeeandto see thateachemployee is scheduled "off"at leastonedayeachweek.Employees scheduled to work should NEVER assume that the area isclosed.Intheeventyouarenotneededtoreportforwork,yoursupervisorwillmakeeveryefforttocontactyou.However,ifyouarenotaccessiblebyphone, and there is any doubtwhether you should report towork, it isyourresponsibility tocontactyoursupervisor.Roundtop:717‐432‐9631.Resort closing information will be posted on the website as soon as adecisionhasbeenreached.Whenyouareunabletoreporttoworkasscheduledduetoillnessoranemergency, you MUST call the area as soon as possible. Excessivetardinessandabsenteeismmaybecausefordisciplinaryactionuptoandincluding termination. An absence for a period of three consecutiveworkdays without contacting your supervisor will be consideredvoluntaryterminationofemployment.

TIME CLOCKS:

All volunteer employees must use the time clock when reporting "in" and "out" of work. Volunteers must check with their supervisors as to the location of their time clock. No volunteer shall clock "in" any earlier than five (5) minutes before their scheduled work time, nor clock "out" any later than five (5) minutes after their work ends. Once you clock "in", you must be ready to start work immediately, before clocking out please check in with your supervisor. In the event you forget to clock "in" or clock "out", you are responsible for taking it to your immediate supervisor who will record the correct time. Time clock procedures must be followed for the volunteer to receive benefits. Any volunteer found altering a time record or using a time clock for another volunteer is subject to immediate termination. All volunteers are expected to report on time for each shift and work assignment. When given time off during a shift, you must clock "out" and then clock "in" when returning to work.

PARKING: Parking space is limited and employees are encouraged to share rides whenever possible. Employees must park in designated areas. Weekend/Peak employee parking is anywhere in the North Lot, Paintball Lot, Roadway behind Compressor House or West End of Tubing Lot. Midweek employee parking is anywhere in the North Lot, Paintball Lot, Roadway behind Compressor House, West End of Tubing Lot, Roadway between the Discovery Hill and the Discovery Pond or in the last row of the Minuteman Lot. Refer to maps on page 11 & 12.

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Please see your department supervisor if you are unsure of the location of these designated parking area. Parking violations may lead to disciplinary action. Parking in handicapped parking areas is strictly prohibited.

EQUIPMENT, TOOLS AND RADIOS

In the event a tool or piece of equipment is broken, lost, or damaged, report it to your supervisor immediately. THIS IS VERY IMPORTANT so that the repairs or replacement can be made and the item will be available when it is next needed. All tools and equipment must be kept in their proper storage place when not in use. Tools and equipment must not be removed from the ski area without prior written approval from the General Manager.

A. Volunteers are responsible for all equipment and radios "signed out" to them. You are liable for damage due to misuse of company property and will be charged accordingly for repair or replacement. A cash deposit may be required if you are issued company property.

B. All volunteers are required to return company owned uniforms as directed by their supervisor.

COMPANY VEHICLES/TRAVEL

Company vehicles are for company use only and are to be used only by authorized personnel. Personal use of vehicles is not allowed unless approval of the General Manager is obtained in advance. Any travel beyond 100 miles must be approved in advance by the General Manager and a company car must be used if available. Expenses incurred on approved travel must be submitted with receipts on a weekly expense report form. No expenses will be reimbursed without the appropriate receipts. Travel expense requests for reimbursement must be approved by the immediate supervisor and the General Manager.

COMPUTER CONNECTIONS Mobile devices such as memory sticks, smartphones, CDs, DVDs, and removable hard drives are prohibited on any Snow Time networked computer. Any outside devices connecting to Snow Time networked equipment must have I.T. approval.

INDOOR DEPARTMENT DRESS CODE- Cashiers, Child Care, Facilities, Fireside, Food Services, Group Sales, Guest Services, IT, Marketing, Office, Paintball, Rentals, and Retail Shop

All Indoor employees’ uniforms consist of the following: Option #1 – RMR issued uniform logoed shirt. The shirt style and color may depend on the department you work in. Black, Gray or Khaki pants (with no holes) If a hat is worn, it must be a plain hat or a RMR purchased uniform logoed hat.

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RMR employee ID will be issued per employee and should be worn in a visible location while on duty. There will be a small charge for replacements. Option #2 – RMR purchased uniform logoed vest, which must be worn with either the issued uniform logoed shirt or a solid black, solid gray or solid white long sleeved shirt of your choice with no logo visible. Black, Gray or Khaki pants (with no holes) If a hat is worn, it must be a plain hat or a RMR purchased uniform logoed hat. RMR employee ID will be issued per employee and should be worn in a visible location while on duty. There will be a small charge for replacements.

OUTDOOR DEPARTMENT DRESS CODE - Comp Services, Courtesy, Learning Ctr, Lift Operations, Park Crew, Parking, Patrol, Safety, Security and Tubing

All Outdoor employees’ uniforms consist of the following: Option #1 – RMR issued uniform jacket Black ski pants or black pants If a hat is worn, it must be a plain hat or a RMR purchased uniform logoed hat. RMR employee ID will be issued per employee and should be worn in a visible location while on duty. There will be a small charge for replacements. Option #2 – RMR purchased uniform logoed vest, which must be worn with either the issued uniform logoed shirt or a solid black, solid gray or solid white long sleeved shirt of your choice with no logo visible. Black ski pants or black pants If a hat is worn, it must be a plain hat or a RMR purchased uniform logoed hat. RMR employee ID will be issued per employee and should be worn in a visible location while on duty. There will be a small charge for replacements.

MOUNTAIN OPERATIONS DEPARTMENT DRESS CODE – Building Maint, General Maint, Grooming, Grounds Maint, Lift Maint, Snowmaking and Vehicle Maint

Option #1 – RMR issued uniform jacket Black ski pants or Black, Gray or Khaki pants (with no holes) If a hat is worn, it must be a plain hat or a RMR purchased uniform logoed hat. RMR employee ID will be issued per employee and should be worn in a visible location while on duty. There will be a small charge for replacements. Option #2 – RMR purchased uniform logoed vest, which must be worn with either the issued uniform logoed shirt or a solid black, solid gray or solid white long sleeved shirt of your choice with no logo visible. Black ski pants or Black, Gray or Khaki pants (with no holes) If a hat is worn, it must be a plain hat or a RMR purchased uniform logoed hat. RMR employee ID will be issued per employee and should be worn in a visible location while on duty. There will be a small charge for replacements.

***Prior Christmas gifted logoed items or purchased logoed wear from Retail Shop (hats excluded) are not acceptable as uniform options. ***

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Uniform Items for purchase from Employee Service (Main Office) RMR uniform logoed shirt - $10.00 RMR uniform logoed vest - $25.00 RMR uniform logoed Hat or Beanie - $7.00

VOLUNTEER SKI PATROL BENEFITS

These benefits are only for use of the volunteer and are subject to availability and discretion of the General Manager. CANDIDATE Lift privileges for volunteer Shift meal for shifts over five hours 40% food discount – not valid in conjunction with shift meal 20% food discount in the Fireside Pub & Grill – no discounts on alcohol 20% at Roundtop Mountain Sports Shop Free Play Care Monday-Friday 9 am to 5 pm. $4.00 an hour per child on Saturdays, Sundays & holidays 8 am to 5 pm, for dependent children (18 months +); subject to availability, reservation, and working shift at the time. Please keep sick children home. Snow Tubing Ski & Snowboard Lessons Lift privileges at Liberty Mountain and Whitetail Mountain Letter of introduction for other ski & snowboard resorts End of season party PATROLLER or AUXILARY Candidate year benefits and dependant season passes (with 3 Area Lift benefits only) OR Twenty vouchers for Friends and Family One voucher redeems - one 8 hour lift ticket or one day of snow tubing. Two vouchers redeem – one 1st Class Learn to Ski or Snowboard Package or Children’s Package.

COLLEGE STUDENT PATROLLER (reduced sign-ins)

Candidate year benefits and ten vouchers for Friends and Family One voucher redeems - one 8 hour lift ticket or one day of snow tubing. Two vouchers redeem – one 1st Class Learn to Ski or Snowboard Package or Children’s Package.

A Dependant is any family member who can be claimed on your income

tax return, full time college students must show class schedule.

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ACKNOWLEDGEMENT

I, ___________________________________________ acknowledge the following:

1. I realize snowsports (skiing, snowboarding, tubing and other snow related sports) bear certain risks that can lead to catastrophic injury or death. I agree to accept the risks of snowsports, agree that snowsports are hazardous and voluntarily assume the risk of injury while participating in the sport, and agree not to sue Ski Liberty Operating Corp., Ski Roundtop Operating Corp., Whitetail Mountain Operating Corp. and Snow Time, Inc. or their agents and employees if injured while using the facilities regardless of any negligence of the ski area or its employees or agents.

2. I realize snowsport privileges are not a part of my compensation from the Company.

3. I give full permission to have my personal locker and personal belongings searched by police or the manager on duty if there is “reasonable suspicion” that there may be drugs or other illegal compounds therein.

4. I will not take any such drugs or controlled substances at any time while I am working for the Company, and I will not report to work at any time under the influence of drugs or alcohol, other than those prescribed by a physician and authorized by my supervisor.

5. I give consent to submit to testing, if there is reasonable suspicion on the part of management, that I have been drinking or taking drugs. Also, I understand the ski area has a random, post offer/pre-employment, post accident and targeted departmental drug screening program and agree to be tested if chosen.

6. I give my full permission for the company to copyright, publish, or resell photographs, tapes or videos of me, for use in its promotional materials.

7. I have received and read the Employee Handbook and the Volunteer Supplement and fully understand the procedures, responsibilities, privileges and work rules of being a volunteer and I will abide by the rules, regulations and procedures as stated therein.

8. I am a volunteer “at will” which means that I may leave the Company at any time, and that I can be terminated from my position by the Company at any time for any reason, without notice.

9. I understand I am not guaranteed a position at any time, or for any length of time.

10. All questions I have pertaining to the Employee Handbook, the Volunteer Supplement and to my position with the Company have been answered to my satisfaction.

Please read and sign the attached acknowledgement and return it to your

supervisor.

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ACKNOWLEDGEMENT

I, ___________________________________________ acknowledge the following: PLEASE PRINT NAME

1. I realize snowsports (skiing, snowboarding, tubing and other snow related sports) bear certain risks that can lead to catastrophic injury or death. I agree to accept the risks of snowsports, agree that snowsports are hazardous and voluntarily assume the risk of injury while participating in the sport, and agree not to sue Ski Liberty Operating Corp., Ski Roundtop Operating Corp., Whitetail Mountain Operating Corp. and Snow Time, Inc. or their agents and employees if injured while using the facilities regardless of any negligence of the ski area or its employees or agents.

2. I realize snowsport privileges are not a part of my compensation from the Company. 3. I give full permission to have my personal locker and personal belongings searched

by police or the manager on duty if there is “reasonable suspicion” that there may be drugs or other illegal compounds therein.

4. I will not take any such drugs or controlled substances at any time while I am working for the Company, and I will not report to work at any time under the influence of drugs or alcohol, other than those prescribed by a physician and authorized by my supervisor.

5. I give consent to submit to testing, if there is reasonable suspicion on the part of management, that I have been drinking or taking drugs. Also, I understand the ski area has a random, post offer/pre-employment, post accident and targeted departmental drug screening program and agree to be tested if chosen.

6. I give my full permission for the company to copyright, publish, or resell photographs, tapes or videos of me, for use in its promotional materials.

7. I have received and read the Employee Handbook and the Volunteer Supplement and fully understand the procedures, responsibilities, privileges and work rules of being a volunteer and I will abide by the rules, regulations and procedures as stated therein.

8. I am a volunteer “at will” which means that I may leave the Company at any time, and that I can be terminated from my position by the Company at any time for any reason, without notice.

9. I understand I am not guaranteed a position at any time, or for any length of time. 10. All questions I have pertaining to the Employee Handbook, the Volunteer

Supplement and to my position with the Company have been answered to my satisfaction.

_____________________________________ _______________________________________ Volunteer Signature - Electronic signatures not accepted Witness

_VOL SKI PATROL____________ ________________________________________ Department Date Signature of Parent or Guardian is required if the volunteer is under 18 years of age. _____________________________________ _____________________________________ Parent/Guardian Date

This acknowledgement is to be fully executed by each volunteer before going active. A copy is to be placed in the volunteer's permanent personnel file.

Please read and sign the above acknowledgement and return it to your supervisor.