2017 eastern visayas regional congress of human resource...
TRANSCRIPT
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Boosting Engagement and Happiness in the Workplace
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Unlocking Mindsets, Creating Value
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
a Gift
Mindset of Gratitude: Family, School,
Organization, Community
Employment is a Grace from God
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
History: Human Side of Business
• Quality of Work / Working Conditions• 1970’s ; Safety Focused
• Quality of Work Life• 1980’s ; Participation and Involvement
• Work-Life Balance• 1990’s ; Work-Family Conflicts
• Employee Engagement• 2000’s ; Purpose, Job Fulfillment, Relationships, Rewards
• Wellness• 2010 ; Proactive Physical Wellness
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
History: Human Side of Business
• Wellbeing• ATM ; Quality of Life ; Combination of our love of what we do
each day; quality relationships; security of finances; vibrant physical health; pride of share to community.
Physical Wellbeing
Career Wellbeing
Social Wellbeing
Community / Spiritual Wellbeing
Financial Wellbeing
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Physical Wellbeing
• Medical Treatment, First aid treatment in emergency.
• Health education, First aid education.
• Medical Examination• Pre-employment examination
• Periodic medical examination
• Special medical examination
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Career Wellbeing
• Stress management / Anger management
• Job enrichment
• Executive skills development
• Organizational development
• Absenteeism control
• Job satisfaction
• Organizational health survey
• Human relation / employee engagement
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Social Wellbeing
• Family Welfare Program*
• Care programs for employee dependents
• Health records maintenance
• Reproductive Health and Responsible Parenthood*
• Education / Gender Equality*
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Community / Spiritual Wellbeing
• Spirituality or Value Formation*
• Environment Protection, Hygiene and Sanitation*
• Sports and Leisure*
• Disaster management
• Advocacy / CSR
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Financial Wellbeing
• Insurance
• Pension Plan
• Retirement Plan
• Financial Management
• Income Generation / Livelihood / Cooperative*
• Housing*
• Transportation*
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
• What was your assistant doing at 9:30 AM last Thursday?
• Name at least 2 mismatched employees in your organization.
• How many % do you allot in a day coaching your staff?
• Who will succeed you if you will vacate your post tomorrow?
• Are you properly remunerated? Happy with your salary?
• Name at least 2 ‘dead wood’ / excess resource in your company?
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
(on a scale of 1-10, rate yourself on the following
• I get up each day excited about going to work.
• I like the contribution I make beyond what I get from it..
• Work fits with my values.
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Engaged Employee
• An engaged employee is a person who is fully involved in, and enthusiastic about, his or her work.
• A concept that is generally viewed as managing discretionary effort, that is, when employees have choices, they will act in a way that furthers their organizations interests.
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Discretionary Effort
• The concept is relevance
• Organizations that can harness discretionary effort will far outperform organizations with employees who just do the minimum they can get away with.
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Employee Engagement StrategiesRecruit, Retrain, Reward and Retain Talent
Employee Engagement
Recruiting/ Selection
Training and Development
Rewards and Retention
Performance Evaluation/
Management
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Things Important to Employees
• Knowing what’s expected
• Having the right materials & equipment
• Opportunity to do what I do best
• Recognition & Praise
• Caring for me as a person
• Encourages development
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Things Important to Employees
• My opinion counts
• Connection with mission of organization
• Coworkers committed to work
• I have a best friend at work
• Someone has talked with me about my progress
• Opportunities to learn and grow
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Organization’s Vital Signs
• Corporate Pride
• Longer Tenure
• Internal Customer Delight
• Positive remarks about work
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Self-Motivation
• Ability to motivate self, look at the positive side and proactively act and sustain engagement.
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Designing a Motivating Job
• Job Enlargement – horizontal expansion of job scope
• Job Enrichment – vertical expansion of job depth
• Job Rotation
• Succession Plan
• Career Path / Career Development
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Motivating Employees
1. Recognize Individual Differences• Have targeted programs that cater to a wide variety of needs and
interests!
2. Match People to Jobs• Give more challenging tasks to high potential employees!
3. Use Goals• Have clear targets! Involve people in setting goals to create
shared value.
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
4. Ensure that Goals are Perceived as Attainable• Build employee buy-in! Equip the right skills and let them feel
confident that targets are attainable.
5. Individualize Rewards not Across the Board• Tailor fit pay, promotions, recognition, desirable work
assignments, autonomy and participation according to employees’ needs and capabilities!
6. Link Rewards to Performance• Reinforce desirable behavior with pay! Make the rewards visible
and enticing. The key is transparency: you get this, if you achieve that!
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
7. Check the System for Equity• Rewards should equal effort! Again, transparency is critical to
equity. Create employee buy-in and shared value.
8. Use Recognition• Celebrate even the smallest of victories! Be creative. Not all
motivators equate to monetary and financial rewards!
9. Show Care and Concern for Your Employees• The best organizations create “caring” work environments.
Leverage Filipino values: Malasakit, Bayanihan, Pananagutan
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
10.Don’t Ignore Money• Money is not everything but then people will not show up for
work if they are not paid. Pay well! Keep in mind: external competitiveness and internal equity.
11.Empower• Do not stand in the way of progress and be a barrier for growth.
12.Do not tolerate mediocrity!
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Opportunities to Praise
Common Approach Positive Approach
Correction
Praise
Correction
Praise
Don’t Correct
LESS
Praise MORE
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Praise Should Be . . . . .
• Specific
• Sincere
• Individual
• Proportionate
• Frequent & ongoing
• Encouraging
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
What to Do!
• Start with engaged people; Hire well• First look inside
• Be clear and accurate
• Integrity first: skills easier taught than integrity
• Commit to Coaching and Feedback• Practice Performance Management
• Hold leaders accountable
• Clear expectations
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
What to Do!
• Support meaningful work• Value connection: WIIFM
• “Fit”
• Make it safe• Let EE express their uniqueness
• Support their availability• Reasonable expectations
• Appropriate resources
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
What can managers do?
1. Mentor their employees• About how the company runs, what makes people of different
generations work well together. Teach people skills not just business processes.
• Great leaders can motivate all people by balancing processes and people’s needs for the good of the company
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
2. Communicate with employees• Encourage them to develop trust with others and empower
people to do their jobs. Ask for inputs rather than telling them what to do. Open communication reduces resistance.
3. Value their values• Want work-life balance. They value family and friends and want
to work their eight hour day and go home. Older workers think long hours show your loyalty and productivity. Younger workers often get things done faster. They value efficiency and effectiveness and doing things faster.
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
4. Focus on Retention• People leave several reasons: older workers retire but younger
workers often leave feeling unvalued.
• Have strategies to retain both groups.
• Older generations like monetary rewards, younger generations like time off work.
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
OUR PEOPLE MAKE THE DIFFERENCE
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
SELF . . . . .
Emotional Intelligence
• Self-awareness
• Self-management
• Self-motivation
• Social-awareness
• Social skills
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
LIFE BALANCE
• Family
• Work
• Self
Work should be part of self-fulfillment, then our family must also be part of it.
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
LIFE BALANCE
A state of mind influenced by the environment you create.
We choose how to live life.
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Co Workers
Best Friend
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Empathy . . . . . . . . . . Enable
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Pakikipag-Kapwa
• Ibang tao (Outsider)• Pakikitungo (transaction / civility)
• Pakikisalamuha (interaction with)
• Pakikilahok (joining / participating)
• Pakikibagay (in conformity with)
• Pakikisama (adjusting)
• Hindi ibang tao (One of Us)• Pakikipagpalagayang-loob (rapport, trust)
• Pakikisangkot (getting involved)
• Pakikiisa (being one with)
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Human Connection
• Pakikipagkapwa-tao connotes recognition of the humanity and importance of another person.
• It calls for compassion, caring, decency, and empathy in our relationships with other people.
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Engaged employees thrive when they are working in a positive and supportive corporate culture. Their inspiration, energy and enthusiasm in turn enhance the corporate culture.
Employee Engagement
Employee Satisfaction
Employee and Company Performance
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Cultivating Talent: High Performance
Talents grow best when
• One’s life is meaningful
• One makes a positive difference in the lives of others
• One leaves this world a better place for others to enjoy
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Kapwa Psychology
• Kapwa: shared humanity identity
• Societal values:• Karangalan
• Kalayaan
• Katarunga
• Sikolohiyang Pilipino, developed by Dr. Virgilio Enriquez of UP among others
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
PMAP Research on 3 Values
• Pagmamalasakit Loyalty & Care
• Bayanihan Teamwork; Collaboration
• Pananagutan Responsibility ; Accountability
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Current Working Generations
• Veterans or Traditionalists (1924-1942)
• Baby Boomers (1943-1961) . . . . . 56 to 74
• Generation X (1962-1980) . . . . . 37 to 55
• Millennials (1981-1999) . . . . . 18 to 36
• Gen Z (2000-Present) . . . . . 17
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
W
O
R
K PASSION
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
What’s Important in a Job…Career?
Chance to do that makes you feel good
Chance to accomplish something worthwhile
Chance to learn new things
Opportunity to develop your skills
Respect from people you work with
The chances of taking part in making decisions
The amount of job security you have
The way people treat you at work
The praise you get for a job well done
The amount of fringe benefits you get
Physical surroundings of your job
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
ADOPTING A WIN-WIN ATTITUDE
• Win-Win I’m OK You’re OK
• Win-Lose I’m OK You’re Not OK
• Lose-Win I’m not OK You’re OK
• Lose-Lose I’m not OK You’re not OK
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
LEADERSHIP – THE BOSS
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Empowerment
• Endow with power (legal or official)
• Authorize
• Equip or supply with an ability
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
How to empower people
• Proper training (Product and Skills)
• Access to information
• Resources are provided
• True leaders serve
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Success is . . .
• Knowing my purpose in life
• Growing to my maximum potential
• Sowing seeds that benefit others
• Love and Respect from those closest to you.
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Symbols of Success
• Money
• Possessions
• Achievements
• Status
• Approval
• Power
• Beauty
• Talent
• Fame
• Recreation
Is more better?
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Success
• Good self-image
• Good attitude toward work
• High expectation of success
• Improved effort
• Better performance
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
• I AM THE BEST THAT I CAN BE!
• I AM THE BEST THAT I WILL EVER BE!
• BECAUSE I AM THE BEST!
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
“A happy worker means high productivity.”
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
GOD
SPIRITUALITY
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
Value Points
• Courage
• Resilience
• Transcendence
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
PRAYER
Jesus, through the power of the Holy Spirit, go back into my memory. Every hurt that has ever been done to me---heal that hurt. Every hurt that I have ever caused to another person---heal that hurt. All the relationships that have been damaged in my whole life that I’m not aware of---heal those relationships.
But, Lord, if there is anything that I need to do---if I need to go to a person because he is still suffering from my hand; bring to my awareness to that person.
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners
PRAYER
I choose to forgive and ask to be forgiven. Remove whatever bitterness may be in my heart, Lord, and fill the empty spaces with Your love.
Thank you, Jesus. Amen
Dios Mabalos
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2017 Eastern Visayas Regional Congress of Human Resource Management Practitioners