2016/17 service delivery and budget implementation plan ... · service delivery and budget...
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2016/17
Service Delivery and Budget Implementation Plan
Operational Layer
Political Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Project NameKey Performance
Indicator
Technical Description
of Indicators Proj. Proj. Proj. Proj.
1=1
2=2-3
3=4
4=4
5=4
1=80% implemented
as per plan.
2=85 % implemented
as per plan.
3=90% implemented
as per plan.
4=95% implemented
as per plan.
5=100%
implemented as per
plan.
1=80% implemented
of plan.
2=85% implemented
as per plan.
3=90% implemented
as per plan.
4=95% implemented
as per plan.
5=100%
implemented as per
plan.
1=1
2=2-3
3=4
4=4
5=4
1=5 and above
2=4
3=3
4=2
5=1
KPA 4 - Good Governance and Public Participation
Strategic Goal - To provide sustainable governance for local communities
1 1
3 days
Q1-Q4 Quaterly and
query register and
report
Q1-Q4: Report on
Ward Committee
functionality in Council
Committees
Ward Committees
No. of Ward committee
functionality reports as
per plan
4
This KPI ensures that a
ward committee
functionality report is
submitted quarterly
This KPI ensures that
all community
complaints received are
referred to the relavant
departments
Complaints and
Petitions
Management
Maycom ReportsQ1-Q4 : Cover sheet
of the Items New Target
4 1
This KPI is to ensure
comliance with Section
56 (c)
100% 100%
Annual
Target
Type of Evidence
per Quarter
No. of Section 56 (c)
Maycom Reports to
Council
Baseline
1
Annual
Performance
Measurement
4 1 1 1
Average time taken
(days) to refer
community
complaints/petitions
received
3 days 3 days
1
3 days3 days 3 days
Strategic
Objective
Division : Political Support Services
Special Projects
Youth programmes
100% of
youth
projects
implemented
as per plan.
100%
% of special projects
implemented as per
plan.
This KPI is to ensure
that all special projects
(as per plan) are carried
out
New Target
100% of
special
projects
implemented
as per plan.
100% 100%
100%
Q1-Q4 : Quarterly
reports indicating %
implementation.
Bro
ad
en
lo
ca
l d
em
ocra
cy
Lo
ca
l g
ove
rnm
en
t
acco
un
tab
ility
100% 100%
Q1-Q4 : Quarterly
reports indicating %
implementation.
% of youth projects
implemented as per
plan
This KPI is to ensure
that all youth projects
(as per plan) are carried
out
New Target
Political Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Project NameKey Performance
Indicator
Technical Description
of Indicators Proj. Proj. Proj. Proj.
1=1
2=2-3
3=4
4=-
5=-
1=0
2=1
3=2
4=_
5=_
1=94% and below
2= 95-99%
3= 100%
4=98%-99%
5=100 %
1=0
2=50%-74%
3=75%
4= 76% - 90%
5= 91% - 100%
1=0
2=1
3=2
4=_
5=_
1=0
2=1
3=2
4=_
5=_
1
Type of Evidence
per Quarter
1
N/A
Q1-Q2: Attendance
register, report and
photos
Q2 & Q4: Schedule
and Report submitted
to Maycom
1
Q1-Q4:copies of
quiries register and
referrral
correspondence
Disability
Programme
N/A
Q1-Q4:queries and
responses on the
queries
1
100% 100%
N/A
75%
N/A
Q2 & Q4: Attendance
register; Minutes of
the meetings
1
Annual
Target
Q1-Q4 : Quarterly
reports
2
75%
2 awareness
campaigns
held
2
No. of disability
programmes held as
per plan
4
2
This KPI is to ensure
that all disability
programmes (as per
plan) are carried out
4
Baseline
2
100%
No. of the IDP Public
participation
programmes submitted
to Maycom for approval
100%
1
1 1
75%75%
100%
75%
100%
1 1 N/A
N/A
% formal media
enquiries responded to
in writing versus those
received
Division : Political Support Services
Strategic
Objective
Bro
ad
en
lo
ca
l d
em
ocra
cy
This KPI ensures that
all formal requests
received are referred to
the relavant
departments
This KPI ensures that
all formal requests
received are responded
to in writing
This KPI monitors
compliance with set
targets for sector
meetings to be
conducted as planned
Public Participation
No. of sector meetings
planned for the MMCs
Media relations
No. of disability
workshop reports as
per plan
Annual
Performance
Measurement
2
% formal media
enquiries referred to
internal departments in
writing versus those
received
This KPI aims to ensure
that 2 IDP roadshow
programmes are
submitted to Maycom
for approval annually
68%
This KPI is to ensure
that all reports (as per
plan) are submitted
Political Support Services
Office of the Chief Operating Officer
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Project NameKey Performance
Indicator
Technical Indicator
Description Proj. Proj. Proj. Proj.
1=0-2
2=3
3=4
4=_
5=_
1=0-2
2=3
3=4
4=_
5=_
1= no report
2= Incomplete report
3= Report finalised
4= Report presented to
Exco
5= Report presented to
Mayco
1=0-2
2=3
3=4
4=_
5=_
1=4 and below
2=5-6
3=7
4.-
5. -
1=0-3
2=4-6
3=7
4=_
5=_
7
7
KPI refers to compliance with
MFMA circular 63
KPI refers to full assessment of
Internal controls across
departments for Internal Audit
assurance
KPI refers to the all Municipal
Systems Act, Section 21
reports that must be submitted
to National and Provincial
departments
KPA 1 - Municipal Transformation and Organizational Development
Strategic Goal - To Promote Sustainable Governance Practices Within the Municipality
Corp
ora
te g
overn
ance p
ractices
1
1 1 1
1
11
N/A1 N/A
1
1
No. of SDBIP Quarterly
Reports submitted to Exco
No. of submisison on the
Annual Report to Council
4
No. of SDBIP
Performance Review
sessions
1
2
1
KPI refers to sessions with
affected department(s) to
address challenges identified
for the reporting period
KPI refers to reporting on the
analysis, progress on the
implementation of SDBIP,
Challenges and
recommendations.
Type of Evidence per
Quarter
Q1-Q4: Attendance
Register
Q1-Q2: Proof of
submission of annual
reports draft and final
report
1
1
Q1-Q4: Copy of
submission letter/email
1
2 1 3
2 1
Q1-Q4: Proof of
submission/email for
website update
3
Q1-Q4: Proof of
submission/email1
Q1-Q4: Proof of
submission/email
Annual
Target
4
2
Baseline
44
4
Annual Performance
Measurement
4
No. of quartely reports
submitted to internal audit
No. of reports submitted to
National and Provincial
departments
7
No. of municipal
performance reports
submitted for placement on
the website
KPI refers to the all Municipal
Systems Act, Section 21
reports that must be submitted
for the municipal website
7
Division : Monitoring and Evaluation
Reports submitted to
National and
Provincial
Departments
SDBIP Reporting
AG Key Internal
Control Dashboard
Tabling of the
Municipal Annual
Report
Strategic
objective
Municipal document
submitted for
placement on
municipal website
OPERATIONAL EXPENDITURE: Office of the Chief Operating Officer
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Project NameKey Performance
Indicator
Technical Indicator
Description Proj. Proj. Proj. Proj.
1= No assessment
2= Incomplete
assessment
3= 1
4= -
5= -
1= no report
2= Partial report
3= Complete Report
4= -
5= -
KPI refers to assessment
sessions with departments to
prepare a report for risk maturity
assessment
KPI refers to reporting on the
analysis, progress on the
implementation of the annual
risk management and
recommendations.
Division : Monitoring and Evaluation
1
1 1
4 1
1
1
N/A
4
Annual
Target
Q1-Q4: Quarterly
reports
Q4: Copy of National
Treasury Assessment
Report
N/AN/A
Type of Evidence per
Quarter
1
Annual Performance
MeasurementBaseline
Risk Management
Annual risk maturity level
assessments conducted
No. of risk management
analysis reports submitted
to the Chief Risk Officer(
CRO)
Strategic
objective
Corp
ora
te g
overn
ance p
ractices
OPERATIONAL EXPENDITURE: Office of the Chief Operating Officer
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Project NameKey Performance
Indicator
Technical Indicator
Description Proj. Proj. Proj. Proj.
1= 1
2= 3
3= 4
4=_
5= _
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Project NameKey Performance
Indicator
Technical Indicator
Description Proj. Proj. Proj. Proj.
1=9 and below
2=10-11
3=12
4=_
5=_
1=2 and below
2=3
3=4
4=_
5=_
1=No Report
2=Incompleted Report
3=1
4=_
5=_
4
Annual Performance
MeasurementBaseline
1
N/AQ1: Intervention reports
and attendance register
Q1-Q4:Signed
Exependiture Report 33
BaselineAnnual
Target
4 1 1
Strategic
objective
N/A N/A
Project Management
Unit
No. of expenditure report
per annuam
1
12Provide monthly capital project (
MIG) expenditure
Provide non-financial report on
Jobs, physical project progress
12
Division : Inter-Governmental Relations
Annual MIG close out
report
4
Complete overview of the MIG
report for the year
Type of Evidence per
Quarter
Q1-Q4: Intervention
reports and attendance
register
1
3 3
No. of quarterly MIG KPI
Reports
1
Annual Performance
Measurement
1
1
Annual
Target
14 1Q1-Q4: Quarterly
progress Reports1
Type of Evidence per
Quarter
Strategic
objective
Division : Project Management Unit
Governance & IGR Working
group
No.of quarterly reports on
Governance & IGR
Working group
Corp
ora
te
govern
ance
pra
ctices
Governance and
IGR Working group
Pro
gra
mm
e / p
roje
ct m
anagem
ent
OPERATIONAL EXPENDITURE: Office of the Chief Operating Officer
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Project NameKey Performance
Indicator
Technical Indicator
Description Proj. Proj. Proj. Proj.
1= no report
2= 1
3= 2
4= 2 reports presented
to Exco
5= 2 reports presented
to Mayco
1= No report
2= Partial report
3=Complete report incl.
financial and resource
viability
4= -
5= -
1= No report
2= Partial report
3=Complete report incl.
financial and resource
viability
4= -
5= -
1=2 and below
2=3
3=4
4=Completed 15 days
before quarter ends
5= Completed 30 days
before quarter ends
1=0
2= 2
3=3
4= -
5= _
2
1
Q2 & Q4: IDP road
show Report1 1
N/AQ3: Draft report
Q4: Final report
Type of Evidence per
Quarter
N/A N/A2
Annual
Target
No. of municipal
performance reports
submitted for placement on
the website
KPI refers to the all Municipal
Systems Act, Section 21
reports that must be submitted
for the municipal website
4 4
1
Bro
aden local dem
ocra
cy
Corp
ora
te g
overn
ance p
ractices
Municipal document
submitted for
placement on
municipal website
Annual SDBIP
IDP Review
No. of IDP submitted for
adoption/tabled Council
KPI refers to the roadshow
reports submitted to EXCO,
including analysis of the
roadshows inputs and
recommendations to
departments for future planning
and budget inputs
KPIs refers to the submisison
of the IDPs as per legislative
requirement to Council
Annual Performance
MeasurementBaseline
2
1
New Target
3New
Target1
1
Q1, Q3, Q4: Proof of
submission to National
and Provincial Reports
N/A N/AQ1: Signed memo for
submission
1
Q1, Q3, Q4: Proof of
submission/email for
website update
2
1(Draft
Report)
N/A 1
N/A1(Final IDP
Report)
1_
N/A
Strategic
objective
Annual SDBIP submitted
to the Municipal Manager
Reports submitted to
National and
Provincial
Departments
No. of reports submitted to
National and Provincial
departments
Division : Integrated Development Planning
No. of IDP Road show
analysis reports
KPI refers to SDBIP inputs from
departments on the all
measurements of KPIs,
targets, and expected POEs
KPI refers to the all Municipal
Systems Act, Section 21
reports that must be submitted
to National and Provincial
departments
OPERATIONAL EXPENDITURE: Office of the Chief Operating Officer
Corporate Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Strategic
ObjectiveProject Name
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= 12 days and more
2= 9-11 days
3= 10 days
4= 6-9 days
5= 5 days and less
1= less than 90%2= 89%-90%3=100%
4=-
5=-
1. No submission to EM
2. Incomplete Strategy
3. Submission to EM by
March 2017
4. Submission to EM by
Feb 2017
5. Submission to EM by
Jan 2017
1= 10 or more days to
departments/service
provider
2= 8-9 days to
departments/service
provider
3= 7 days to
departments/service
provider
4= 5-6 days to
departments/service
provider
5= 4 days and less to
departments/service
provider
Type of Evidence
per Quarter
Q1-Q4:Notice of
setdown, attendance
register/ arbtration
award and the
litigation report
7 days
100%
10 days10 days 10 days
Stages for the
development of Litigation
management strategy
New Target
The KPI to monitor time
taken by the municipality to
attend to the summons
issued by the court
The KPI to monitor
efficiency in attending
abitration matters as per
notice of set-down (date of
hearing)
The KPI to monitor
progress towards achieving
set targets for development
of Litigation management
strategy
% of abitration matters
attended to as per notice
of set-down
10 days
100%
N/A N/A
Final Stage:
Submission
of the
strategy to
EM: CSS for
Mayoral
Comm
100%
10 days
Final Stage:
Submission of
the strategy to
EM: CSS for
Mayoral Comm
Q3: Copy of strategy
and proof of
submission to EM:
CSS for Mayoral
Comm
7 days
Q1-Q4: Copy of
instructions received,
proof of issuance of
draft to the
department/service
provider
7 days7days
10 days
100% 100%
N/A
Q1-Q4: Litigation
report and instruction
letters
Average time taken to
issue draft agreements 7 days 7 days
The KPI monitors
compliance with set turn
around times for issuing
draft agreements between
the municipality and
external stakeholders
Contract
Development
100%
KPA 1 - Municipal Transformation and Organizational Development
Strategic Goal - To Promote Sustainable Governance Practices Within the Municipality
To e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll sta
kehold
ers
with q
ualit
y m
unic
ipal pra
ctices
Litigation
Management
Average time taken from
receipt of summons to
instruct lawyers
Baseline Annual Target
Division: Legal Administration
Annual Performance
measurement
Operational Expenditure: Corporate Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Strategic
ObjectiveProject Name
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= Policy not developed
2= Draft Policy not
finalised
3= Draft policy
submitted by March 2017
4= Draft policy
submitted by Feb 2017
5= Draft policy
submitted by Jan 2017
1=more than 45 days
2= 40 days
3= 30 days
4= 20 days
5= 19 days and less
1= more than 26 days
2= 22-25 days
3= 21 days
4= 15-20days
5= 14 days and less
To e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll sta
kehold
ers
with q
ualit
y
munic
ipal pra
ctices
N/A
30 days
Annual Performance
measurement
N/A
Draft policy
submitted to
EM: CSS for
Council
Baseline Annual TargetType of Evidence
per Quarter
N/AQ 3: Route form to
EM: CSS for Council
21 days
30 days
The KPI monitors
compliance with set turn
around times for providing
comments on
conveyancing and railway
siding applications
Stages for the
development of systems
of delegation
New target
Draft policy
submitted to EM:
CSS for Council
New Target
Average time (days) taken
to provide written
comments on
conveyancing and railway
siding
21 days 21 days21 days 21 days
Q1-Q4: Copies of
applications and
responses
Q1-Q4: Copies of
applications and
responses submitted
to MM for
signature/mail book to
MM's office
New Target
30 days30 days 30 days
Legal
administration
Compliance
General
Applications
The KPI monitors
compliance with set turn
around times for issuing
comments on various
applications received (town
planning, road closures,
consent certificates)
The KPI monitors progress
made towards set targets
for development of policy
on systems of delegation
Average time (days) taken
to provide written
comments on various
applications received
(town planning, road
closures, consent
certificates)
Division: Legal Administration
Operational Expenditure: Corporate Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Strategic
Objective
Project
Name
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1=less than 5 employees
2=6-7
3=12
4=13
5= 14 and above
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Project
Name
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= No report submitted
2= 1
3=2 reports
4= _
5= _To e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll sta
kehold
ers
with q
ualit
y m
unic
ipal pra
ctices
312 3
Baseline Annual TargetType of Evidence
per Quarter
BaselineType of Evidence
per QuarterAnnual Target
Division: Human Capital Management: Human Capital
Administration
312 3
No .of leave provision
report submitted to budget2 reports
Q1-Q4: Invitation,
Programme and
Attendance register
N/A 11 consolidated
report
Q3-Q4: EM Signed
leave provison reportsN/A2 reports
Employee
Relations
Management
Division: Human Capital Management: Employee Relations
The KPI monitors
compliance with set targets
for number of leave
provision reports to be
submitted
HCA - Leave
Reconcilations
The KPI monitors progress
made in achieving set
targets for number of
employee relations
workshops to be conducted
Annual Performance
measurement
No. of workshops on
employee relations
Annual Performance
Measurement
Operational Expenditure: Corporate Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Strategic
Objective
Project
Name
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= 2 and below
2=3
3=4
4=5
5=6 and more
1=less than 3
2=3
3=4
4=5-9
5=10 and more
1=less than 75%
2=75 %
3=100 %
4=_
5=_
1=0
2=3
3=4
4=5-7
5= 7 and more
Baseline Annual Target Type of Evidence
per Quarter
1
Q1-Q4: Reports,
Photos and
attendance registers
1
1 1 1
1
4
No. of pro-active projects
implemented4 4
% of employees provided
with wellness services100% 100% 100% 100%
Q1-Q4: Clinic Stats
and psycho social
stats
100%
14 4 11
100%
Q1-Q4:Attendance
register, photos
and/or reports
1
Q1-Q4: Reports,
Photos and
attendance registers
1
1
The KPI monitors progress
in achieving set targets in
implementing proactive
projects for employee
wellness
No. of National Priority
events held 4
The KPI monitors progress
in undertaking HIV and
Aids awareness
campaigns
The KPI monitors progress
in achieving set targets in
holding national priority
events
Annual Performance
Measurement
The KPI monitors efficiency
in providing wellness
services to employees
Division: Human Capital Management: Employee WellnessT
o e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll sta
kehold
ers
with
qualit
y m
unic
ipal pra
ctices
Workplace HIV
and Aids
Programme
No.of HIV and Aids
awareness campaigns
held
Employee
Wellness
Services
Operational Expenditure: Corporate Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Strategic
Objective
Project
Name
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= No induction2= 33=44=55=61= Policy not reviewed Q1= Proof of email
requesting input
2= Incomplete Policy Q2= Copy of
submission to Exco
3= Policy submitted to
Mayco by June 2017
Q3=Copy of
submission to Section
804= Policy submitted by
May 2017
5= Policy submitted by
April 2017
1= Policy not reviewed Q1= Proof of email
requesting input
2= Incomplete Policy Q2= Copy of
submission to Exco
3= Policy submitted to
Mayco by June 2017
Q3=Copy of
submission to Section
80
4= Policy submitted by
May 2017
5= Policy submitted by
April 2017
1= Policy not reviewed Q1= Proof of email
requesting input
2= Incomplete Policy Q2= Copy of
submission to Exco
3= Policy submitted to
Mayco by June 2017
Q3=Copy of
submission to Section
80
4= Policy submitted by
May 2017
5= Policy submitted by
April 2017
1= less than 13
programmes
2= 11-14 programmes
3= 15 programmes
4= 16 programes
5= 17 programmes and
above
Q4=Copy of
submission to Mayco
Baseline Annual Target Type of Evidence
per Quarter
Annual Performance
Measurement
Stage 3:
Submission
to Section 80
Induction
Programme
No. of Induction
programmes3 4 1 1
Existing staff
bursary
policy
The KPI measures
progress made in
achieving target set for
review of the municipal
staff ETDP policy
Stage 2:
Submission
to EXCO
Q1-Q4: Invitation
letter and Attendance
registers
Workplace skills
plan (WSP)
No. of training
programmes implemented33
15 programmes
implemented 4 4 3
Q1-Q4: Approved
signed report for
training and
attendance register
1
4
1
Stage 4:
Submission of
reviewed
bursary policy
to Mayco
Stage 2:
Submission
to EXCO
Bursary Policy
The KPI measures
progress made in
achieving set trargets for
number of training
programmes to be
conducted
The KPI monitors progress
in undertaking Induction
programmes as planned
Stages for review of staff
bursary policy
The KPI measures
progress made in
achieving target set for
review of the municipal
staff bursary policy
Division: Human Capital Management: Learning and Development
Stage1: Draft
and internal
circulation of
policy for
comments
Stage 2:
Submission
to EXCO
Stage1: Draft
and internal
circulation of
policy for
comments
Existing staff
ETDP policy
Stage 4:
Submission of
reviewed ETDP
policy to Mayco
Stage1: Draft
and internal
circulation of
policy for
comments
Stages for review of staff
Induction policy
The KPI measures
progress made in
achieving target set for
review of the municipal
staff Induction policy
Existing staff
induction
policy
Stage 4:
Submission of
reviewed
induction policy
to Mayco
Stage 4:
Submission of
reviewed
bursary policy to
Mayco
Stage 3:
Submission
to Section 80
Stage 4:
Submission of
reviewed
ETDP policy
to Mayco
Q4=Copy of
submission to Mayco
To e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll sta
kehold
ers
with q
ualit
y m
unic
ipal pra
ctices Stage 3:
Submission
to Section 80
Stage 4:
Submission of
reviewed
induction
policy to
Mayco Q4=Copy of
submission to Mayco
Education
Training and
Development
Policy
Stages for review of staff
ETDP policy
Induction Policy
Operational Expenditure: Corporate Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Strategic
ObjectiveProject Name
Key Performance
IndicatorTechnical Description of
Indicators Proj. Proj. Proj. Proj.
1= 9 and above
2= 8 - 9 days
3= 7 days
4= 6 - 3 day
5= 2 - 1 day
1= 4 and below
2=5-7
3= 8
4= 9
5=10
1 = 10 and below
2 = 11 -10
3 = 12
4 = _
5 =_
1= 0-1
2= 2-3
3= 4
4= _
5= _
Q1-Q4:
Newspaper/magazine
adverts
Annual Performance
MeasurementBaseline Annual Target
Type of Evidence
per Quarter
Q1-Q4 :
Web masters report
on date of input into
webpage website
page report and e-
mail date of receipt
7 days 7 days 7 days
22 2
Q1-Q4:
Copies of DTM
Publications
7 days 7 days 7 days
1 1
12 3 3
Profiling of the
City
No. of adverts on City
Profile by Marketing and
Communication Division
8 8 2
12 4
Communication
Publications
The KPI monitors progress
made in printing of
municipal newspaper
(external newsletter) as per
set targets
1
3 3
Inhouse
management of
the website
1
Q1-Q4:
Copy of printed
newsletter
The KPI monitors progress
made in printing of
municipal staff newsletter
as per set targets. Annual
target reduced because
assignment has been
outsourced to improve
distribution to all target
audience
No. of Dikgang Tsa
Mogale(DTM)
Publications
No. of internal staff
newsletter
Average number of days
taken to place documents
on the website from date
of receipt
The KPI monitors
compliance with set turn
around times for placing of
documents on municipality
website
The KPI monitors progress
made in advertising
municipality profile as per
set targets
To e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll sta
kehold
ers
with q
ualit
y m
unic
ipal
pra
ctices
12
Division: Marketing, Communications and Customer Relations Management
Operational Expenditure: Corporate Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Strategic
ObjectiveProject Name
Key Performance
Indicator Technical Description of
Indicators Proj. Proj. Proj. Proj.
1=88% and less
2=61- 89%
3= 90- 99%
4=100%
5=_
1=No survey undertaken
2=Incomplete survey
3= Survey conducted by
June 2017
4=Survey conducted by
May 2017
5=Survey conducted by
April 2017
1= By-laws not submitted
to Section 80Q1= Copy of
submission to EXCO
2= By-laws not approved
by MaycoQ2= Copy of
submission to Section
80
3= By-laws submitted for
council approval by June
2017
Q=3 Copy of
submission to Mayco
4= By-laws submitted for
council approval by May
2017
5= By-laws submitted for
council approval by April
2017
1=2 and below
2= 2-3
3= 4
4=-
5=-
No of customer
satisfaction surveys
Stages for the review of
outdoor advertising by-law
By-laws
circulated
interernaly
for
comments
Final Stage:
Submission of
by-laws for
council approval
The KPI monitors progress
made by the municipality in
controlling illegal
advertising signs as per set
targets
Submission to
EXCO
N/A
Submission
of by-laws to
Section 80
100%
To e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll sta
kehold
ers
with q
ualit
y m
unic
ipal pra
ctices
Number of audits
undertaken to monitor
illegal adverts placed
within the municipality
% of call centre queries
attended to versus
received through the call
centre
The KPI monitors efficiency
at which the municipal call
centre handles customer
queries lodged by the
public
The KPI monitors progress
made on development of
outdoor advertising by-laws
as per set targets
New KPI 100%
Auditing of
advertising signs
Q1-Q4= Copy of
monitoring register
and notices
New KPI 4
100%
1
100%
N/A
1 11
Submssion
of by-laws to
Mayco
100%
Annual Performance
Measurement
Customer
satisfaction
Final Stage:
Submission of
by-laws for
council
approval
N/A
Division: Marketing, Communications and Customer Relations Management
Baseline Annual Target
Q=4 copy of
submission to Council
New KPI
Q4:
1 Copy of Customer
Satisfaction Survey
Report
Q1-Q4:
Call statistics as per
call activity log
against the call centre
number
Type of Evidence
per Quarter
1
The KPI monitors
municipality's performance
on achieving set targets to
conduct customer
satisfaction survey on
service delivery
1
Outdoor
Advertising By-
law
Operational Expenditure: Corporate Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Strategic
ObjectiveProject Name
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= 21 days and more
2. 20-14 days
3. 7 days
4. 5-6 days
5. 4 and below
1. 30 days and above
2. 22-29 days
3. 21 days
4. 13 - 20 days
5. less than 13 days
1= Capturing of the
sorted listsQ1-Q2= List of sorting
2= Application for MM
signature to Provincial
Archives
3= Request for disposal
authority to provincial
archives by June 2017
4= Request for disposal
authority to provincial
archives by May 2017
5= Request for disposal
authority to provincial
archives by April 2017
Q4: Letter signed by
MM
Annual Performance
MeasurementBaseline Annual Target
7 days
21 days 21 days
Stage 3:
Capturing of
the sorted
lists
7 days
Stage 4:
Request for
disposal
authority to
provincial
archives
signed by MM
7 days
21 days
7 days
Disposal of
municipal
records
Average time (days) taken
to circulate the minutes
after the meetings
Council
Committees
Secretariat
To e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll sta
kehold
ers
with q
ualit
y m
unic
ipal pra
ctices
Records
Management
KPI is aimed at monitoring
compliance with set
turnaround time for
dissemination of Council
resolutions and roadshow
minutes
Dissemination of
Council
Resolutions
Average time (days) taken
to disseminate Council
resolutions and roadshow
minutes
Q1-Q4:
Copy of the email
distribution of Council
resolutions and
roadshow minutes
Type of Evidence
per Quarter
21 days
Q1-Q4:
Copy of E-mail
distribution list of
complete minutes
Q3= List of captured
recordsStage2:
Sorting and
listing
according to
subjects
7 days7 days
21 days
Request for
disposal
authority to
Provincial
archives signed
by MM
KPI is aimed at monitoring
compliance with set
turnaround time for
circulation of council
committee meetings
21 days
Stage1:
Sorting and
listing
according to
subjects
Stages for disposal of
municipal records
KPI is aimed at monitoring
progress made towards
archieving set targets for
disposal of records in line
with legislation
Division: Corporate Administration
Operational Expenditure: Corporate Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Strategic
ObjectiveProject Name
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= Letter to EM not
drafted
2. No submission to EM
3 = Submission by Sept
2016
4. Submission to EM by
Aug 2016
5. Submission to EM by
July 2016
1= Letter to EM not
draftedQ1: Route form to EM
2. No submission to EM
3 = Submission by Dec
2016
4. Submission to EM by
Nov 2016
5. Submission to EM by
Oct 2016
N/A
Approved by
Section 80
Committee
Approval of the
policy by Council
Approval of the
policy
Drafts
approved by
MAYCO
Submission
of policy to
EM for
submission
to Council
N/A
Submission of
policy to EM
for
submission to
Mayco
To e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll sta
kehold
ers
with q
ualit
y
munic
ipal pra
ctices
KPI is aimed at monitoring
progress made towards
obtaining council approval
of municipal properties
rental policy
Stages for development of
Hall Management Policy
Stages for the
development of municipal
properties rental policy
Annual Performance
MeasurementBaseline Annual Target
Municipal
Properties
Rental Policy
Q1: Route form to EM
Q2: Route form to EM
KPI is aimed at monitoring
progress made towards
obtaining council approval
of Hall management policy
N/AN/A
Type of Evidence
per Quarter
N/AHall Policy
Development
Division: Corporate Administration
Submission of
policy to EM
for
submission to
Council
Operational Expenditure: Corporate Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Project Name Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1=88% and less
2=61- 89%
3= 90- 99%
4=100%
5=_
1=88% and less
2=61- 89%
3= 90- 99%
4=100%
5=_
Annual Performance
Measurement
Type of Evidence
per Quarter
100%New KPI
Baseline Annual Target
100% 100%100%Q1-Q4:rationalisation
phase status reportsNew KPI 100%100%
100%
The KPI measures
efficiency on the
implementation of
rationalisation phase as
per plan
Strategic
Objective
Implementation
of the
rationalisation
phase readiness
support
% completion on the
implementation of
rationalisation phase as
per plan
To e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll sta
kehold
ers
with
qualit
y m
unic
ipal pra
ctices
Division: ERP
100%
mSCOA
readiness
support
% completion on the
implementation of
mSCOA as per plan
The KPI measures
efficiency on the
implementation of mSCOA
system requirements as
per plan
100%100%
Q1-Q4: mSCOA
system status report
reports
Operational Expenditure: Corporate Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Strategic
ObjectiveProject Name
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1. No deployment
2. Deployment
incomplete
3.DRS deployed by June
20174. DRS deployed by May
2017
5. DRS deployed by April
2017
1. No Policy submitted
2. Policy incomplete
3. Policy submitted by
Dec 20164. Policy submitted by
Nov 2016
5. Policy submitted by
Oct 2016
Final
Stage:Deployme
nt of DRS
Type of Evidence
per Quarter
Q3 : Copy of advert
and letter of
appointmentFinal
Stage:Deploy
ment of DRS
Annual Performance
MeasurementBaseline
Advertise
and appoint
service
provider
N/A
Annual Target
Division: Knowledge and Information Management
The KPI monitoring
progress towards achieving
set targets for for review of
Change Management
Policy
Q4:Copy of SLA
Disaster
Recovery Site
Stages for deployment
(leasing) and
implementation of
Disaster Recovery Plan
Draft DRP
approved by
EXCO
N/A
N/A
Q1 : Copy of email
form to EM: CSS for
EXCO
Q2:Copy of
submission to MMC
EM: CSS for Portfolio
N/A
Draft Change
Management
Policy
submitted to
EXCO
ICT Policies
submitted to EM:
CSS for
sumbmission to
Portfolio
Existing
Change
Management
Policy
Draft
Change
Management
Policy
submitted to
MMCTo e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll
sta
kehold
ers
with q
ualit
y m
unic
ipal pra
ctices
Review of
Change
Management
Policy
The KPI monitoring
progress towards achieving
set targets for for
deployment or leasing out
of Disaster Recovery Site
Stages for Review of
Change Management
Policy
Operational Expenditure: Corporate Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end June
2017
Strategic
ObjectiveProject Name
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= 9 and below audits
conducted
2= 10-15 audits
conducted
3= 16 audits conducted
4= 17-18 audits
conducted5= 19 and more audits
conducted
1= 19 and below
inspections conducted
2= 20-23 inspections
conducted
3= 24 inspections
conducted
4= 24-26 inspections
conducted
5= 27 or more
inspections conducted
1= 1 and below
2= 2-3 audits
3= 4 audits
4= 5-6 audits
5= 7 and above
1= 19 and below
2= 20-27 drills conducted
3= 28 drills conducted
4= 29-30 drills conducted
5= 31 and above drills
conducted
Annual Performance
Measurement
25
New KPI
Annual Target
6 6
4
4 Audits
Undertaken1
6
1
28 Evacuation
drills7
4
7
Q1- Q4:
Invitation/Register/
Statistical report
submitted to EXCO
Q1-Q4:Signed
Evacuation drill
reports
4
7 7
1 1
Q1-Q4:Signed OHS
Audit Reports
Q1-Q4:Signed
Inspection Report6
12
16 OHS legal
compliance
audits
Type of Evidence
per Quarter
4
Baseline
2024 inspections
conducted
KPI is aimed at monitoring
compliance of the
municipality in undertaking
internal (in various MCLM
departments) legal
compliance audits as per
set targets
KPI is aimed at monitoring
compliance of the
municipality in emergency
preparedness (by
conducting OHS
Evacuation Drill Exercises)
as per set targets
To e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll sta
kehold
ers
with q
ualit
y m
unic
ipal pra
ctices
No. of OHS Evacuation
Drill Exercises conducted
Occupational
Health and
Safety (Legal
Compliance)
No. of OHS compliance
inspections conducted on
all municipal Buildings
KPI is aimed at monitoring
compliance of the
municipality in undertaking
drivers licences and PRDP
audits on MCLM fleet
drivers as per legislation
KPI is aimed at monitoring
compliance of the
municipality in undertaking
internal (in various MCLM
departments/appointed
service providers) legal
compliance inspections as
per set targets
Division: Human Capital Management: Occupational Health and Safety
No. of legal compliance
audits conducted
Occupational
Health and
Safety
No. of audits undertaken
on MCLM fleet drivers for
drivers licences and
PRDP
Operational Expenditure: Corporate Support Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end
Sept 2016
Qrt end
Dec 2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
Objective
IDP/
Budget
No.
Project Name
Project
Location
(Ward)
Key Performance
Indicator
Technical
Description of
Indicators
Proj. Proj. Proj. Proj.
1= less than 50%
against plan
2=50% against plan
3=100% against
plan by Dec 2016
4=100% against
plan by Nov 2016
5=100% against
plan by Oct 2016
1= less than 50%
against plan
2=50% against plan
3=100% against
plan by Dec 2016
4=100% against
plan by Nov 2016
5= 100% against
plan by Oct 2016
1= less than 50%
against plan
2=50% against plan
3=100% against
plan by Sept 2016
4=100% against
plan by Aug 2016
5= 100% against
plan by July 2016
Type of Evidence
per quarter
Voice over
Internet
Protocol (IP)
All wards
% completion for
the installation of
back-end and front-
end infrastructure
The KPI monitors
progress in
installation of VOIP
KPA 2 - Service Delivery and Infrastructure Development
Strategic Goal: To Promote Sustainable Governance Practices Within the Municipality
Division: Knowledge and Information Management
BaselineAnnual
Target
N/A Q1-Q2: Milestone
Certificate sign off
N/A Q1-Q2: Milestone
Reports signed off
Annual Budget
Service
provider
appointed
100% of
milestone in
line with the
plan
completed
R 4,000,000.00
100% of
milestone
completed
in line with
the plan
100% of
milestone in
line with the
plan
completed
Network
SwitchesAll wards
% completion for
the procurement of
Network Switches
The KPI monitors
progress in procuring
of Network Switches
N/A
N/A
100% of
milestone
completed in
line with the
plan
R 3,000,000.00
N/AN/A
Annual
Performance
Measurement
Lightening
protection
equipment
All wards
% completion for
the installation of
lightening
protection
equipment
The KPI monitors
progress in
installation of
lightening protection
equipment at
municipality facilities
New Target 1232
To e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll sta
kehold
ers
with q
ualit
y m
unic
ipal
pra
ctices
N/A
Q1: Milestone
Certificate sign off
and copies of
invoices
Existing
Network
Switches
100% of
milestone
completed in
line with the
plan
R 2,000,000.00
100% of
milestone in
line with the
plan
100% of
milestone in
line with the
plan
100% of
milestone in
line with the
plan
completed
Capital Expenditure: Corporate Support Services
Economic Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
Objective
Project Name Project
Location
(Ward)
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= Less than 34 SMMEs/ Co-
ops supported
2= 35-39 SMMEs/ Co-ops
supported
3= 40 SMMEs/ Co-ops
supported
4= 41-45 SMMEs/ Co-ops
supported
5= 46 and more SMMEs/ Co-
ops supported
1= Less than 5 interventions
2= 6-11 interventions
3= 12 interventions
4= 13-15 interventions
5= 16 and more interventions
Division: Enterprise Development
10
3 3
Type of Evidence
per Quarter
10Q1-Q4= quarterly
reports 10 10
3
33 40
Annual Performance
measurementBaseline Annual Target
Q1-Q4=
Attendance register 3New KPI
KPA 4 - Local Economic Development
Strategic Goal - To provide sustainable services to the community.
To p
rovid
e s
usta
inable
serv
ices to the c
om
munity
All wards
All wards
SMME support
The KPI aims to monitor
progress in achieving set
targets for implementation of
the chemical incubator
program
No. of SMMEs
supported through the
Chemical incubator
programme*(refer to
description of KPI)
No. of training
interventions provided
to emerging
contractors by the
construction incubator
The KPI aims to monitor
progress in achieving set
targets for implementation of
the construction incubator
program
12
Operational Expenditure: Economic Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
ObjectiveProject Name
Project
Location
(Ward)
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= No business plan
2= Incomplete Accreditation
business plan
3= Accreditation business
plan submitted by Jan 2017
4=Accreditation business
plan submitted by Feb 2017
5= Accreditation business
plan submitted by March
2017
1=1-2
2=3
3= 4
4=_
5=_
11
The KPI aims to monitor
progress in achieving set
targets for Management &
Monitoring of Informal
Settlements Project
No. of reports on
projects monitored
Management &
Monitoring of
Informal
Settlements
Project
All wards
Mogale City
Housing
Accreditation
The KPI aims to monitor
progress in achieving set
targets for approval of
Municipal Housing
Accreditation (level 2)
business plan
Q1: Copy of status
quo report
Q2: Strategy report
Q3:Business Plan
11
Municipal
Housing
Accreditation
(level 2)
business plan
finalised and
submitted to
province for
approval
Annual TargetAnnual Performance
measurement
4
Service
provider
appointed
4
Final Stage:
Final approved
Municipal
Housing
Accreditation
business plan
Q1 - Q4 - Quarterly
informal
settlements
monitoring report
Human
settlements
status quo
report
completed
Hum
an S
ettle
ments
All wards
KPA 1: Municipal transformation and Organisational Design.
Division: Human Settlements and Rural Development
Stages for approval of
Municipal Housing
Accreditation (level 2)
business plan
Type of Evidence
per Quarter
Human
settlements
strategy
developed
N/A
Baseline
Operational Expenditure: Economic Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
ObjectiveProject Name
Project
Location
(Ward)
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1=No strategy developedQ1: Copy of ToR
and advertisement
2= Report not finalisedQ2:Letter of
appointment
3=Report submitted by June
2017
Q3:Copy of Draft
report
4=Report submitted by May
2017
5= Report submitted by April
2017
KPA 1: Municipal Transformation and Organisational Design. Division:
Land, Resource Mobilisation and PartnershipsLand M
anagem
ent
Annual Performance
measurement
Type of Evidence
per Quarter
The KPI aims to monitor
progress made in developing
a report on land
regularisation
Land
Regularisation All wards
Draft report
on land
regularisation
ToR
developed and
advertisement
Baseline
New KPI
Final report
on land
regularisatio
n submitted
to section 80
Q4:Mayco Report
Service
Provider
appointed
Final report on
land
regularisation
submitted to
section 80
Annual Target
Stages for developing
a report on land
regularisation
Operational Expenditure: Economic Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
ObjectiveProject Name
Project
Location
(Ward)
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= More than 90 days
2= 61-89 days
3= 30 days
4= 25- 29days
5= 24 days and less
1= No township proclaimed Q1: Approved
amendement 2= Township register not
opened
Q2: Copy of a
request
3= Township proclaimed by
June 2017
Q3: Copy of request
memo to legal
services
4= Township proclaimed by
May 2017
5= Township proclaimed by
April 2017
1= No subdivision
Q1: Copy of a
request to Gautrans
2= No resubmission to SG
3= Submission of request to
legal services by June 2017
4= Submission of request to
legal services by May 2017
5= Submission of request to
legal services by April 2017
1. No review of the SDFQ1: Copy of request
and TOR
2. Incomplete DraftQ2: Copy of
advertisement
3. Draft SDF completed by
June 2017
Q3: Letter of
appointment
4. Draft SDF completed by
May 2017
5. Draft SDF completed by
April 2017
The KPI is aimed at
monitoring progress on set
targets for proclamation of
Azaadville Ext 3 township
The KPI is aimed at
monitoring progress on set
targets for subdivision of
township
N/A
30 days
All wards
Stages for submission
of proclamation of the
township
KPA 3: Service delivery and infrastructure development. Division:
Development Planning
Stages for review of
SDF
The KPI minitors progress
made on finalising review of
the Spartial Development
Framework (SDF) in line with
Spatial Planning and
Landuse Management Act
(Act)
30 days
Stages for subdivision
of the portion
New KPI
Draft
subdivsion
diagram
submitted to
SG
Average time (days)
taken to submit
compliant Applications
to the Section 80:
Portfolio Committee
Q4:Copy of
minute/request to
legal services
30 days
The KPI is aimed at
monitoring compliance with
set timeframes for
consideration
Stage3:
Opening of
township
register
Stage4:
Proclamatio
n of the
township
Annual Target
Obtained
final erf
numbers
and
cancellation
of previous
subdivision
diagrams
Type of Evidence
per Quarter
Portion 36:
Waterval: 174 IQ
Azaadville Ext 3
Development
Planning
applications
All wards
Stage4:
Proclamation
of the township
30 days
Draft SDF
developed
Draft SDF
developed
Stage 2:
Advertising
Stage 3:
Appointment
of service
provider
Final
stage:Request
legal division to
appoint transfer
attorney
Q4: Copy of draft
SDF
Stag 2:
Resubmission
to SG
Stage 1:Draft
amendment
scheme
completed
Stage 1:
Request
input/commen
ts from
Gautrans
Final
stage:Reque
st legal
division to
appoint
transfer
attorney
Stage 1:
Request to
advertise and
Draft Terms of
Reference
developed
Annual Performance
measurementBaseline
30 days
Q1-Q4= Section 80
Agenda, list of
compliant
applications
Q4:Copy of
Proclamation notice
30 days
Stage2:
Initiate
engineering
service
agreement
Q2: Copy of a
resubmission to SG
Review of SDF
26
3
Develo
pm
ent P
lannin
g
Operational Expenditure: Economic Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
ObjectiveProject Name
Project
Location
(Ward)
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1. No review of the Precint
Plan
Q1: Copy of request
and TOR
2. Incomplete DraftQ2: Copy of
advertisement
3. Draft Precint Plan
completed by June 2017
Q3: Letter of
appointment
4. Draft Precint Plan
completed by May 2017
5. Draft Precint Plan
completed by April 2017
1= less than 50% against
plan
2=50% against plan
3=100% against plan by June
2017
4=100% against plan by May
2017
5=100% against plan by April
2017
1= No submission to councilQ1:Attendance
Register
2=No submission to provinceQ2:Copy of council
report/agenda item
3= Submission to Province by
June 2017
Q3:Copy of
application to local
GNC
4=Submission to Province by
May 2017
5=Submission to Province by
April 2017
KPA 3: Service delivery & infrastructure development. Division:
Development Planning
Stage 3:
Appointment
of service
provider
Stage 1:
Request to
advertise and
Draft Terms of
Reference
developed
Annual Target
Q4: Copy of draft
Precinct Paln
Draft
Precinct
Plan
developed
Type of Evidence
per Quarter
Stages for review of
Muldersdrift Precint
Plan
Draft Precinct
Plan
developed
Stage 2:
Advertising
New KPI
New KPI
Annual Performance
measurement
100% of
milestone
completed in
line with the
plan
Baseline
The KPI minitors progress
made on finalising review of
the Muldersdrift Precint Plan
in line with Spatial Planning
and Landuse Management
Act (Act)
23, 29 and
33
% completion for
SPLUMA
Implementation as per
plan
The aims to monitor
progress in implementation
of SPLUMA as per set
targets
All wards
Review of
Muldersdrift
precint plan
SPLUMA
Implementation
Q4:Copy of
application to
Provincial GNC
Public
Participation
on new street
names
Geographic
Street NamingAll wards
Stages for planning
renaming of local street
names
The KPI monitors progress
made on achieving set
targets for submission of
prposed new street names to
the Provincial Geographic
names committee (GNC)
Develo
pm
ent P
lannin
g
New KPI
100% of
milestone
completed in
line with the
plan
Q1-Q4:Milestone as
per plan signed off
by EM
Submission of
proposed new
street names to
Provincial
Geographical
names
Committee
Submission of
new names to
Council for
approval
Submission
of proposed
new street
names to
Provincial
Geographica
l names
Committee
100% of
milestone
completed in
line with the
plan
100% of
milestone
completed in
line with the
plan
Submission
of new names
to MCLM
Geographical
names
Committee
(GNC)
100% of
milestone
completed in
line with the
plan
Operational Expenditure: Economic Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
ObjectiveProject Name
Project
Location
(Ward)
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= less than 50% against
plan
2=50% against plan
3=100% against plan by June
2017
4=100% against plan by May
2017
5=100% against plan by Apr
2017
Q1-Q4: Milestone
Reports signed off
KPA 1: Municipal Transformation & Organisational Design. Division:
Tourism Development Type of Evidence
per Quarter Baseline Annual Target
Annual Performance
measurement
Tourism
Investment
Atlas
completed
Pro
pert
y Investm
ent fa
cili
tate
d
Tourism
Investment AtlasAll wards
% completeness for
the implementation of
Tourism Investment
Atlas
The KPI monitors progress
made the implementation of
Tourism Investment Atlas as
per plan
100% of
milestone in
line with the
plan completed
100% of
milestone in
line with the
plan
completed
100% of
milestone
completed in
line with the
plan
100% of
milestone
completed in
line with the
plan
100% of
milestone
completed in
line with the
plan
Operational Expenditure: Economic Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
ObjectiveProject Name
Project
Location
(Ward)
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= 2899 and below
2= 2900-2999
3= 3000
4=3001-3100
5= 3101 and above
1= 36 days and above
2= 21 - 35 days
3= 15 days
4= 19-15 days
5= 14 days and below
1=70 and above
2=61-69 days
3= 60 days
4= 50-59 days
5= 49 days and below
1=17 days and above
2= 15-16 days
3= 14 days
4= 10-13 days
5= 9 days and below
Annual Performance
MeasurementsBaseline Annual Target
Building Plans
Applications
750
New target 15 days
Build
ing D
evelo
pm
ent M
anagem
ent
Building
Inspections
conducted
All wards
No. of building
inspections conducted
KPA 3: Service delivery & infrastructure development. Division:
Building Development Management
All wards
Average time (days)
taken to respond to a
complaints on non-
compliant buildings
from the date received.
Average time (days)
taken to approve
compliant building
plans from date of
receipt
7503000
KPI monitor progress on
inspections of buildings
undertaken by the
municipality as per set
targets
KPI monitor number of days
taken to respond to
complaints on non-compliant
buildings as per set targets
3000
15 days
60 days
Average time (days)
taken to process and
issue certificate of
occupancy from date of
final inspection
KPI monitor number of days
taken to approve/reject
compliant/non-compliant
building plans submitted by
property owners/applicants
as per agreed turn around
times
KPI monitor number of days
taken to process and issue
certificate of occupancy in
line with legislated turn
around times
60 days60 days
14 days
750 750Q1-Q4 - Monthly
Reports
14 days 14 days 14 days
60 days60 days
14 days 14 days
Q1-Q4= list of
building plans
received and
quarterly report
15 days
60 days
15 days
Q1-Q4= Copies of
response
correspondence(
Register of Non
compliant building,
inspection reports)
15 days
Q1-Q4= Copies of
application forms
and occupancy
certificates issued
Type of Evidence
per Quarter
Operational Expenditure: Economic Services
Financial Management
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end
Dec 2016
Qrt end Mar
2017
Qrt end June
2017
Project
Name
Key Performance
Indicator
Technical Description
of Indicators Proj. Proj. Proj. Proj.
1=Below 80%
2=80-95%
3=96%
4=97-98%
5=100%
Qrt end Sept
2016
Qrt end
Dec 2016
Qrt end Mar
2017
Qrt end June
2017
Project
Name
Key Performance
Indicator
Technical Description
of Indicators Proj. Proj. Proj. Proj.
1= less than 90%
2= 90-95%
3=96%
4= 97-98%
5=99-100%
Type of Evidence
per Quarter
96%
Annual Target
Annual Target
Q1-Q4:
In year monitoring
report
96% 96%96%
96%96%96%
96%96%
96%
96%
Annual Performance
Measurement
% budgeted revenue
billed.
Baseline
96%
KPA 2 - Financial Viability and Management
Strategic Goal 4 - To ensure sustainable governance practices within the Municipality
Strategic
ObjectiveBaseline
Q1-Q4: In year
monitoring report
Division: Revenue Management
Type of Evidence
per Quarter
Annual Performance
Measurement
Revenue
Management
Credit Control
To e
nsure
that th
e m
unic
ipal finances a
re w
ell
managed
in a
ccord
ance w
ith the r
equired legis
lative p
rocedure
KPI aims at reporting on
efficiency on billing of
properties as planned
Division: Credit Control
KPI is aimed at reporting
on efficiency of collection
of revenue
% collected vs. billed
revenue on main
tarriff
Operational Expenditure: Financial Management
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end
Dec 2016
Qrt end Mar
2017
Qrt end June
2017
Strategic
Objective
Project
Name
Key Performance
Indicator
Technical Description
of Indicators Proj. Proj. Proj. Proj.
1= No plan submitted
2= Incomplete plan
3= 1 Approved Budget plans by
end Sept 2016
4= _
5= _
1=10 and less
2=11
3=12
4=_
5=_
1. No financial statements
compiled
2. No financial statements
submitted to the AG
3. Financial statement
submitted to the AG by 31 Aug
2016
4. Financial statements
submitted to the AG by 29
August 2016
5. Financial statements
submitted to the AG by 25
August 2016
1=less than 20
2=20-23
3= 24
4=_
5=_
Q1-Q4: Quarterly
Council Agenda
submission and
National Treasury
Returns
Annual Target Annual Performance
Measurement
Type of Evidence
per Quarter
3
N/AQ1:
Council agendaN/A
3
The KPI is aimed at
outlining a process of
preparing the annual
budget for approval
KPI aims to ensure
compliance with Section
71 of MFMA which
requires reporting to
Council Committee and
National Treasury
No. of MFMA
Section 71 reports
submitted to Council
Committee and
National Treasury
Q1:
Acknowledgement
by the AG
3
1 Financial
statement
submitted to the
AG
6
N/A
KPI aimed to ensure
compliance with
legislation provisions of
MFMA
1 N/A
24
Q1-Q4:
Signed depreciation
journal and
reconciliation Report
N/A
1
66 6
12 12
1 N/A
3
1
Timely submission of
Annual Financial
Statements to AG
No. of Budget plans
submitted for Council
consideration
KPA 2: Financial viability & management.
Division: Budget and Treasury
Baseline
1 Financial
statement
submitted to
the AG
24
To e
nsure
that th
e m
unic
ipal finances a
re w
ell
managed in a
ccord
ance w
ith the r
equired legis
lative
pro
cedure
The KPI is aimed at
ensuring accuracy,
completeness and
validity of the asset
register
Budget
Compilation
Process plan
Annual
Financial
Statements
Asset
Management
Section 71
reports
Submitted to
Council
Committee,
Treasury
No. of monthly
reports on
depreciation and
reconciliation of
Fixed asset register
and General Ledger
Operational Expenditure: Financial Management
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end
Dec 2016
Qrt end Mar
2017
Qrt end June
2017
Strategic
Objective
Project
Name
Key Performance
Indicator
Technical Description
of Indicators Proj. Proj. Proj. Proj.
1= 1 and below
2= 2-3
3= 4
4= _
5= _
1= Report not prepared
2= Report not submitted
3= Submit report to Council
commitee by end of quarter
4= Submit report to council
commitee 7 days working days
before end of quarter
5= Submit report to council
committee 14 working days
before end of quarter
1= Report not prepared
2= Report not submitted
3= Submit report to MM by end
of quarter
4= Submit report to MM 7 days
working days before end of
quarter
5= Submit report to MM 14
working days before end of
quarter
1= No report
2= Incoplete report
3= 1
4= _
5= _
Q1-Q4:
Report submitted to
the MM
3
N/A
4
1
Annual report on
stock shortages and
surplusses to council
for approval
New Target 1
11
111
N/A
Q1-Q4:
Council commitees
Agenda
Q2: Proof of
submission to
council
Type of Evidence
per Quarter
Q1-Q4:
Procurement
implementation plan
3 3
1
Annual Performance
Measurement
3
4
4
Baseline Annual Target
1
4
1
No. of quarterly
reports on
implementation of
the procurement plan
New Target
N/A
No. of Contractor
Management
Reports submitted
to Council
Committes
12
To e
nsure
that th
e m
unic
ipal finances a
re w
ell
managed in a
ccord
ance w
ith the r
equired legis
lative p
rocedure
No. of Quarterly
reports on SCM
policy
implementation
submitted to the MM
Supply
Chain
Managem
ent
The KPI is aimed at
reporting on
implementation of
procurement activities
KPI aims to ensure
compliance with
statutory requirements of
section 116 of MFMA
KPI aims at ensuring
compliance with Supply
chain Management
Regulation
KPI is aimed at reporting
on efficient management
of stock at municipality
main stores
KPA 2 : Financial viability and management:
Division: Supply Chain
Operational Expenditure: Financial Management
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end
Dec 2016
Qrt end Mar
2017
Qrt end June
2017
Project
Name
Key Performance
Indicator
Technical Description
of Indicators Proj. Proj. Proj. Proj.
1= No supplementary Valuation
roll
2= Incomplete supplementary
valuation roll
3= Supplementary Valuation
roll submitted to the Municipal
Manager by end March 2017
4= Supplementary Valuation
roll submitted to Municipal
Manager by 15 March 2017
5= Supplementary Valuation
roll submitted to Municipal
Manager by 1 March 2017
1= no review undertaken
2= property rate policy
incomplete
3= 100% submitted by end
March 2017
4=100% submitted by 15 March
2017
5=100% submitted by 1 March
2017
1= 36 days and above
2= 31-35 days
3= 30 days
4= 15-29 days
5= 14 days and below
1= No by-laws draft
2= Incomplete draft by- law
3= final draft by-law submitted
to Portfolio Committee by end
May 2017
4=final draft by-law submitted
to Portfolio Committee by 15
May 2017
5= final draft by-law submitted
to Portfolio Committee by 1
May 2017
N/A
Q4:
By-law documents
(Budget Report)
Type of Evidence
per Quarter
Q3:
Proof of submission
to Portfolio
Committee
Property rates
policy submitted
to the Portfolio
Committee by
end March 2017
N/A
30 days
Final draft by-
law submitted
to Finance:
Portfolio
Committee .
30 days
N/AN/A
30 days
N/A
Property rates
policy submitted
to MMC by end
March 2017
16/17 draft by-law
reviewed and
submitted to
Council
30days
Supplementary
Valuation roll
submitted to the
Municipal
Manager
New Target
2013/14
Supplementary
Valuation roll
Annual Performance
Measurement
2014/15
Property rates
policy reviewed
Stages for the review
of annual property
rates policy
Supplementary
Valuation roll
submitted to the
Municipal
Manager
Q3:
Signed Certificate by
the Municipal Valuer
and Municipal
Manager
Annual Target
N/A N/A
Q1-Q4:
Log Sheet (requests
and responses)
30 days
N/A
No. of days taken to
respond to requests
received from
departments and
external parties on
evaluations of
properties.
N/A
Final draft by-
law submitted to
Finance:
Portfolio
Committee .
BaselineStrategic
Objective
To e
nsure
that th
e m
unic
ipal finances a
re w
ell
managed in a
ccord
ance w
ith the r
equired legis
lative p
rocedure
Imple
menta
tion o
f M
unic
ipal P
ropert
y R
ate
s A
ct and F
inancia
l M
anagem
ent
Division: Valuations
Submission of the
Supplementary
Valuation roll to the
Municipal Manager
Annual review of
property by-law
submitted to portfolio
committee by end
May
This KPI aims to ensure
that a submission of the
supplementary
valuations roll is
submitted to the
Municipal Manager
annually
This KPI aims to review
the property rates policy
annually and submit their
review to the Finance
Portfolio Committee
before it is received by
Council
This KPI aims to
measure the efficieny of
response times to
requests received
internally and externally
on the evaluation of
properties
This KPI aims to review
the property by-law
annually and submit the
draft by-law to the
Finance Portfolio
Committee before it is
received by Council
Operational Expenditure: Financial Management
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end
Dec 2016
Qrt end Mar
2017
Qrt end June
2017
Strategic
Objective
Project
Name
Key Performance
Indicator
Technical Description
of Indicators Proj. Proj. Proj. Proj.
1= Less than 60%
2=60%-74%
3=75%
4=76%-85%
5= 86% and above
1. No Vat apportionment
2. 12 months after year end
VAT apportionment
3. 9 months after year-end VAT
apportionment ratio submitted
to SARS
4. 7 month after year end
apportionment of the VAT
submitted to SARS
5. 6 months after year-end VAT
apportionment ratio submitted
to SARS
1=5 days and above
2=4 days
3=3 days
4=2 days
5=1 day
1= 14 days and more
2= 11-13 days
3=10 days
4=-
5=-
Q1-Q4:
Distribution Reports
and Salary EFT
Reports
Type of Evidence
per Quarter
Q3:
Aportionment VAT
Ratio Report and
proof of
implementation to
the financial system
Q1-Q4:
Monthly creditors
age analysis signed
by the CFO and
submitted to
National Treasury
10 days 10 days
9 months after
year-end VAT
apportionment
ratio
N/A
3 days3 days
75%
3 days
N/A
75%
3 days
9 months after
year-end VAT
apportionment
ratio
75%
N/A
9 months after
year-end VAT
apportionment
ratio
75%75%75%
BaselineAnnual Performance
Measurement Annual Target
Q1-Q4:
Emails to National
Treasury
No. of days taken to
produce employee
salary slips
3 days
No. of days taken to
report grant receipts
and expenditure of
grant funds
10 days
Number of months
taken to implement
the VAT
apportionment ratio
after the financial
year end
10 days
New Target
10 days 10 days
Expenditure
Management
To e
nsure
that th
e m
unic
ipal finances a
re w
ell
managed in a
ccord
ance w
ith the r
equired legis
lative
pro
cedure
KPI aims to ensure that
salary slips are produces
in a stipulated period of
time
% of creditors
settled within 30
days
KPI aims to ensure
compliance with Section
71 of MFMA which
requires reporting within
10 working days after
the end of the month
KPA 2: Financial viability & management.
Division: Expenditure Management
KPI aims to ensure
compliance with Section
65 2E of MFMA which
requires creditors to be
settled within 30 days of
services/goods provided
KPI aims to ensure
compliance with VAT
419 (5.22)
Operational Expenditure: Financial Management
Integrated Environmental Management
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end
Mar 2017
Qrt end
Jun 2017
Strategic
ObjectiveProject Name
Project
Location
(Ward)
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= land use applications
received and comments
submitted after 40 days
2= land use applications
received and comments
submitted within 31-40
days
3= land use applications
received and comments
submitted in 30 days
4= land use applications
received and comments
submitted within 25-29
days
5= land use applications
received and comments
submitted in less than 25
days
1= complaints attended to
after 40 days
2= Complaints attended to
within 16-20days
3= complaints attended to
within 15 days
4= Complaints attended
within 10-14days
5= Complaints attended to
in less than 9 days
1=1
2= 2
3=3
4=4
5=5
Climate
Change
Programme Co-
ordinated
All wardsNo. of Climate Change
programmes implemented
( 30 days)
Annual Perfomance
Measurement
Complaints
attended to
within 15
days
Complaints
attended to
within 16 days
Land use
applications
received and
comments
submitted
within 30
days
( 30 days)
Type of Evidence
per Quarter
Complaints
attended to
within 15
days
Q1-Q4:
Sample of
Memo/Minutes and
Quartely reports
reflecting the list of
complaints received
and attended to
BaselineAnnual
Target
Q1- Q4:
Sample of the
minutes and
Register reflecting
the number of days
taken to comment
Complaints
attended to
within 15
days
Complaints
attended to
within 15
days
3
( 30 days)
All wards
Average time (days) taken
to comment on land use
applications received
Environmental
Compliance
Management
This KPI is aimed at
ensuring compliance with
set timeframes for
commenting on landuse
applications
This KPI is aimed at
ensuring compliance with
set timeframes for
responding to environment
related complaints received
Average time (days) taken
to respond to complaints
received in writing
3
cumulative
( 30 days)
Land use
applications
received and
comments
submitted
within 30 days
Complaints
attended to
within 15
days
3
cumulative
This KPI is aimed at
ensuring implementation of
the municipality programs
on climate change
Q1-Q4:
Section 80
Commitee Items on
Climate Change
Programmes
Implemented
3
cumulative
3
cumulative
Progress
report tabled
at Section 80
Commitee
Division: Integrated Environmental Management
KPA 3: Service delivery and infrastructure development.
Strategic Goal - To Promote Sustainable Environmenatal Management T
o e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll sta
kehold
ers
with q
ualit
y e
nvironm
enta
l m
anagem
ent
Operational Expenditure: Integrated Environmental Management
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end
Mar 2017
Qrt end
Jun 2017
Strategic
ObjectiveProject Name
Project
Location
(Ward)
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= 54 and below
2= 55-64
3=65
4=66-70
5=71 and above
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end
Mar 2017
Qrt end
Jun 2017
Strategic
ObjectiveProject Name
Project
Location
(Ward)
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= 13 and above
2= 11-12
3=10 days
4= 7-9
5=6 and less
10 days
15
To e
nsure
that th
e M
unic
ipalit
y
pro
vid
es a
ll sta
kehold
ers
with
qualit
y e
nvironm
enta
l
managem
ent
No. of compliance
monitoring inspections on
MCLM EIA authorised
Projects.
Q1-Q4:
Monthly Reports
and signed
inspection reports
1515
Baseline
To e
nsure
that th
e M
unic
ipalit
y
pro
vid
es a
ll sta
kehold
ers
with
qualit
y e
nvironm
enta
l
managem
ent
65
This KPI is aimed at
monitoring progress made
in achieving set target for
monitoring compliance of
MCLM projects with
environmental legislation
Compliance
monitoring of
municipal
projects
authorised in
terms of the
EIA
Regulations
65 20All wards
Division: Integrated Environmental Management
Type of Evidence
per Quarter
Q1-Q4:
Delivery note/
acknowledgement
form
10 days
Type of Evidence
per Quarter
Division: Park and Cemeteries
BaselineAnnual Perfomance
Measurement
Annual
Target
Annual
Target
Annual Perfomance
Measurement
All wards 10 days
Average time (days) taken
to respond to community
request for assistance with
food garderns
10 days 10 daysN/A
Thi KPI monitors the
average time to respond to
community requests for
assistance with their food
gardens
Food gardens
Operational Expenditure: Integrated Environmental Management
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sept
2016
Qrt end Dec
2016
Qrt end
Mar 2017
Qrt end
Jun 2017
Strategic
ObjectiveProject Name
Project
Location
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1=13 & above
2=11-12
3=10
4=8-9
5=7 and below
1=49 or less
2=55-50
3=56
4=57-75
5=75 and above
1=70 or less
2=80-70
3=90
4=91-95
5=96 and above
1= less than 8
2= 9-11
3=12
4=13-15
5=15 and above
1= 1
2= 2 - 3
3= 4
5= -
6= -
1= No audit
2= partial audit
3= 1 by Dec 2016
4=1 by Nov 2016
5=1 by Oct 2016
This KPI is aimed at
monitoring progress made
in achieving set target for
monitoring compliance of
MCLM projects with
environmental legislation
1
10 working
days
Q1- Q4:
Copies of signed
forms by the ward
representative
N/A 1 N/A N/AAll wardsAnnual environmental
landfill audit report
No. of Environmental
awareness sessions
conducted
125 90
The KPI monitors efficiency
in issuing waste transporters
registration certificates
within set timeframes
145647
No. Illegal dumping sites
cleared per ward as
planned
Average time (days) taken
to register waste
transporters
10 days10 working
days
The KPI monitors progress
with regard to removal of
illegal dumping as planned
13
10 working
days
Q1-Q4:
Stamped application
forms, certificate
and signed register
by authorised official
Q1- Q4: Signed
inspection notice by
the facility manager
3
Registration of
Recycling
Centres
All wardsNo. of monitoring sessions
for recycling centres3
23
Q1- Q4:
Copies of
attendance
Registers and
verification forms
23 21
3
15
This KPI is aimed at
monitoring progress made
in achieving set target for
conducting environmental
awareness sessions
1
This KPI is aimed at
monitoring progress made
in achieving set target for
monitoring compliance of
MCLM projects with
environmental legislation
4
23
312
1
Q2 : Annual External
Audit Report
4
Q1- Q4:
Landfill Gas
monitoring report
1
Annual
Target
1
Annual
Target
Annual Perfomance
Measurement Baseline
10 working
days
Waste
Management
Division: Municipal Health
The KPI monitors progress
in monitoring compliance
recycling centers in line with
policy
Register on
existing
centres
completed
Environmental
Awareness
Sessions
All wards
All wards
To e
nsure
that th
e M
unic
ipalit
y p
rovid
es a
ll sta
kehold
ers
with q
ualit
y e
nvironm
enta
l m
anagem
ent
No.of landfill gas
monitoring conducted
Landfill
Management
All wards
10 working
days
14
Type of Evidence
per Quarter
Operational Expenditure: Integrated Environmental Management
Infrastructure Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end Sep
2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end Jun
2017
Strategic
Objective
IDP/
Budget
No.
Project Name
Project
Location
(ward)
Key Performance
indicator
Technical
Description of
Indicator
Proj. Proj. Proj. Proj.
1=No installitation
2= Installation
incomplete
3=Network installed by
March 2017
4=Network installed by
Feb 2017
5=Network installed by
Jan 2017
Qrt end
Sept 2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
Objective
IDP/
Budget
No.
Project Name
Project
Location
(ward)
Key Performance
indicator
Technical
Description of
Indicators
Proj. Proj. Proj. Proj.
1= Service request
completed in 21 days
and above
2= Service request
completed 18 days
3= Service request
responded and
acknowledged with 14
days
4= Service request
completed with 10
days
5=Service request
completed under 7
days
KPA 3: Service delivery and infrastructure development
Strategic Goal 1 - To provide sustainable services to the community
Type of
Evidence per
Quarter
Service
requests
responded
and
acknowledge
d with 14
days
Service
requests
responded
and
acknowledg
ed with 14
days
Service
requests
responded
and
acknowledge
d with 14
days
Type of
Evidence per
Quarter
Bu
ildin
g M
ain
tena
nce
1410
Service
requests
responded and
acknowledged
with 14 days
Annual Target Annual Performance
Measuremenrt
Annual
Budget Baseline
Service
requests
responded
and
acknowledge
d with 14
days
This KPI measures
the effectiveness in
responding to
service delivery
requests
Service
requests
completed
with an
average
turnaround
time of 7
days
Division: Building Maintenance
N/A N/A
Average time
taken to respond
to service
requests in
respect of general
buildings,
plumbing,
electrical, Air-
conditioning,
painting and Fire
Prevention works
Programme,
Project
Progress
Milestone
Certificate
including
summary of
received
requests and
completed
works orders
Bu
ildin
g M
ain
tena
nce
General
maintenance
of municipal
buildings
All wards
Division: Civil Structure & Services
Annual Performance
Measurement Baseline
Annual
Budget Annual Target
Installation of
Floodlights
Johanna Botha
Complex
30
% completion for
instillation of flood
lights at Johanna
Botha Complex
This KPI measures
the external network
cabling - with elec
dept in house
(energy services) at
the Johanna Botha
Sports Complex
New Target R 1,000,000
External
Network
completely
installed
purchase of
materials
needed for
installation of
network
cable
installation of
network
cable
External
Network
completely
installed
N/A
Q1-Stores
purchase order
Q2-Progress
Report
Q3 - Practical
completion
report
KPA 3: Service delivery and infrastructure development. Strategic goal 1: To provide sustainable services to the community
Capital Expenditure: Infrastructure Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end
Sept 2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
Objective
IDP/
Budget
No.
Project Name
Project
Location
(ward)
Key Performance
indicator
Technical
Description of
Indicators
Proj. Proj. Proj. Proj.
1=No plan submitted Q1: Designs
2=Submission of
business plan
Q2:Pre-feability
report
3=Tender advertised
4=_
5=_Q4: Tender
Advert
1= less than 50%
against plan
2=50% against plan
3=100% against plan
by Dec 2016
4=100% against plan
by Nov 2016
5=100% against plan
by Oct 2016
1=No submission
2=Incomplete
Submission
3=Submission of plan
by Dec 2016
4=Submission of plan
by Nov 2016
5=Submission of plan
by Oct 2016
1= less than 50%
against plan
2=50% against plan
3=100% against plan
by June 2017
4=100% against plan
by May 2017
5=100% against plan
by April 2017
R 900,000
1450
New 5 ML
Munsieville
Reservoir
To
En
sure
Su
sta
inab
le W
ate
r P
rovis
ions t
o a
ll in
Mo
ga
le C
ity
100% of
milestone
complete in
line with the
plan
100% of
milestone
complete in
line with the
plan
100% of
milestone
complete in
line with the
plan
Q1-Q4: project
plan and project
progress Report
Submission
of business
plan for
funding
N/A N/A
Q1: Draft
Business Plan
Q2: Business
plan submitted
% of milestone
complete in line
with the plan
This KPI monitors
the stages of
upgrading the Millsite
Outfall Sewer
New Target
100% of
milestone
complete in line
with the plan
100% of
milestone
complete in
line with the
plan
1450
New
Muldersdrift
Reservoir
23
Stages for the
tender to be
advertised for the
New Muldersdrift
Reservoir
KPI refers to the
planning processes
that will lead to a
tender being
advertised for the
New Muldersdrift
Reservoir Project
New Target
Completion of
the design and
Tender
document
Pre-
feasibility
Studies
Detailed
studies
Submisison
of MIG
business plan
Advertiseme
nt of Tender Q3: MIG
Business Plan
24
% completion for
the Replacement
of Munsieville
Proper water
pipeline completed
KPIs refers to the
planning process New Target R 1,500,000
Business plan
for funding
Detailed
Studies
completed
Business
plan for
funding
N/A N/A
Q1: draft
feasibility
completed
Q2: business
plan submitted
Division: Water & Sanitation
Annual Performance
Measuremenrt Baseline
Annual
Budget Annual Target
Type of
Evidence per
Quarter
1450
1470Millisite Outfall
Sewer20
Munsieville
Water Pump
Station
25 & 27
Stages for the
planning of the
water pump
station
KPIs refers to the
planning process New Target R 500,000
Submission of
business plan
for funding
Planning and
Project
Initiation
Capital Expenditure: Infrastructure Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end
Sept 2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
Objective
IDP/
Budget
No.
Project Name
Project
Location
(ward)
Key Performance
indicator
Technical
Description of
Indicators
Proj. Proj. Proj. Proj.
1= less than 50%
against plan
2=50% against plan
3=100% against plan
by June 2017
4=100% against plan
by May 2017
5=100% against plan
by April 2017
1=No designs
2=Incomplete designs
3=Preliminary designs
complete by end Dec
4=Preliminary designs
complete by mid Dec
5=Preliminary designs
complete by 1st Dec
Division: Water & Sanitation
Annual Performance
Measuremenrt Baseline
Annual
Budget Annual Target
Type of
Evidence per
Quarter
1476
Lindley
WCW
Phase 1
23
% of milestone
complete in line
with the plan
Completion
of the
Preliminary
design
N/A
This KPI monitors
the stages of
development at the
Lindley WCW
New Target R 2,000,000
100% of
milestone
complete in line
with the plan
100% of
milestone
complete in
line with the
plan
100% of
milestone
complete in
line with the
plan
% project
planning
completed
This KPI monitors
the planning stages
at the WWTW in
Hekpoort
New Target R 400,000
Completion of
the Preliminary
design
Pre-
feasibility
Studies
N/A
Q1: Pre-
feasibility
Q2: Preliminary
designs report
To
En
sure
Su
sta
inab
le W
ate
r P
rovis
ions t
o a
ll in
Mo
ga
le C
ity
Q1-Q4: project
plan and project
progress Report
1470
Hekpoort
WWTW
Phase 1
32
100% of
milestone
complete in
line with the
plan
100% of
milestone
complete in
line with the
plan
Capital Expenditure: Infrastructure Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end
Sept 2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
Objective
IDP/
Budget
No.
Project Name
Project
Location
(ward)
Key Performance
indicator
Technical
Description of
Indicators
Proj. Proj. Proj. Proj.
1= less than 90%
2= 94%-90%
3= 95%
4= 96%-98%
5= 98% and above
1= Less than 20%
2= 20%-39%
3= 40%
4= 41%-60%
5= above 80
1=No submission
2=Incomplete
Submission
3=Submission of plan
by Dec 2016
4=Submission of plan
by Nov 2016
5=Submission of plan
by Oct 2016
1= less than 50%
against plan by June
2017
2=50% against plan by
June 2017
3=100% against plan
by June 2017
4=100% against plan
by May 2017
5=100% against plan
by April 2017
Type of
Evidence per
Quarter
Annual Performance
Measuremenrt
Division: Water & Sanitation
BaselineAnnual
Budget
40%
% compliance with
license (effluent
discharge quality)
standards at
WWTW
Water quality
compliance
monitoring
% compliance to
SANS241 (BLUE
DROP)
Annual Target
95%95%
40%
To
En
sure
Su
sta
inab
le W
ate
r P
rovis
ions t
o a
ll in
Mo
ga
le C
ity
40%
Bulk Waste
Water Quality
Monitoring for
Treatments
Works
All wards
All Wards
1460 N/A
This KPI ensures
that water quality
compliance
monitoring is in
accordance with
SANS241 (BLUE
DROP)
This KPI ensures
that WWTW is in
compliance with their
licensing agreement
100% 95% Compliance
certificate
42%
95%N/A 95%
40%40%
New Target
Submission
of business
plan for
funding
DWS
compliance
tables
N/A
Q1:
Assignement
letter
Q2: business
plan submitted
Noordheuwel
Bulk
Infrastructure
21-22
% plannning bulk
water
infrastructure
installed.
This KPI monitors
the stages fro
developing bulk
water infrastructure
at Noordheuwel
New Target R 500,000
Submission of
business plan
for funding
Planning and
Project
Initiation
N/A
Submission of
business plan
for funding
Planning and
Project
Initiation
Submission
of business
plan for
funding
N/A N/A1460
Protea daal
Bulk
Infrastructure
29
% planning for
bulk water
infrastructure
installated
This KPI monitors
the stages fro
developing bulk
water infrastructure
at Noordheuwel
Q1:
Assignement
letter
Q2: business
plan submitted
N/A
N/A
R 500,000
Capital Expenditure: Infrastructure Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end
Sept 2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
Objective
IDP/
Budget
No.
Project Name
Project
Location
(ward)
Key Performance
indicator
Technical
Description of
Indicators
Proj. Proj. Proj. Proj.
1=Below 15000
2=15000-15999
3=16000
4=_
5=_
1=over 10days
2=9-8
3=7days
4=6dys
5=5 days and less
1= Less than 60
2=60-119
3= 120
4= 121-129
5= 130 and above
1= less than 800
2= 800-1199
3= 1200
4= 1201-1599
5= 1600 and above
1= less than 50%
against plan
2=50% against plan
3=100% against plan
by June 2016 4=100% against plan
by May 2016
5=100% against plan
by April 2016
Type of
Evidence per
Quarter
Maintenance
of street lights All wards
No. of streetlights
maintained New Target N/A
Annual Performance
Measuremenrt
Str
eet
Lig
ht
Fu
ntio
na
lity
N/A
8 7
Annual Target
This KPI includes
requests received,
the maintenance
programme and to
ensure functionality
Division: Electricity Maintenance
BaselineAnnual
Budget
Maintenance
of traffic lights
intersection
Average time
(days) taken to
respond to traffic
light maintenance
request
7
This KPI measures
the service delivery
response time after a
request has been
submitted to
maintain a traffic
light
40004000
777N/AAll wards
16000
30
Signed
inspection
summary
30 30
No. of inspections
carried out at
substation
Service request
register, Log
Sheet and
Milestone
Certificates
4000 4000
Ma
inte
na
nce
and
Re
pa
irs o
f
Ele
ctr
ica
l A
sse
ts
R 1,000,000
100% of
milestone in
line with the
plan
100% of
milestone in
line with the
plan
N/A
This KPI ensures
that a specific
number of
inspections are
conducted at
substations to
ensure safety and
quality standards are
maintained
30
Ma
inate
nce
and
re
pa
irs
of
11/6
.6 k
V V
olta
ge
Ne
two
rks
All wards
120 Inspections
of 33kV -
Transformers ,
switch gears,
battery charges,
in substations
conducted
Replacement
of low voltage
assests
Ma
inate
nce
and
re
pa
irs o
f
33 K
V V
olta
ge
Ne
two
rks
N/AElectricity
Network 33kVAll wards
This KPI ensures
that low voltage
assets are replaced
when faulty or
unfunctional
120
100% of
milestone
completed in
line with the
plan
All wards
% project plan
implementation
against the
progress plan
New Target
N/A
Electricity
Network
11/6.6kV
1440
100% of
milestone in
line with the
plan
Q1-Q4:
Milestone
Certificate in the
interim
Completion
Certificate and
Milestone
Certificate in the
interim
100% of
milestone
completed in
line with the
plan
Service request
register
No. of inspections
carried out at
substation 11/6.6
kV networks
This KPI ensures
that a specific
number of
inspections are
conducted at
substations to
ensure safety and
quality standards are
maintained
1311
Signed
inspection
summary
N/A
1200
Inspections of
11/6.6kV -
Transformers,
switchgears,
battery charges,
300 300 300 300
Capital Expenditure: Infrastructure Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end
Sept 2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
Objective
IDP/
Budget
No.
Project Name
Project
Location
(ward)
Key Performance
indicator
Technical
Description of
Indicators
Proj. Proj. Proj. Proj.
1= less than 50%
against plan
2=50% against plan
3=100% against plan
by Dec 2016
4=100% against plan
by Nov 2016
5=100% against plan
by Oct 2016
Qrt end
Sept 2016
Qrt end Dec
2016
Qrt end Mar
2017
Qrt end
June 2017
Strategic
Objective
IDP/
Budget
No.
Project Name
Project
Location
(ward)
Key Performance
indicator
Technical
Description of
Indicators
Proj. Proj. Proj. Proj.
1= less than 50%
against plan
2=50% against plan
3=100% against plan
4=-
5=-
Speed
Calming
Measures
New Target
Baseline
This KPI ensures
that speed humps
are constructed as
per the plan
Ro
ad
Sa
fety
All Wards
Q1-Q4:
Milestone
Certificate in the
interim
Completion
Certificate and
Milestone
Certificate in the
interim
100% of
milestone
completed in
line with the
plan
100% of
milestone in
line with the
plan
100% of
milestone in
line with the
plan
100% of
milestone in
line with the
plan
% Completion for
construction of
speed calming
measures against
the plan
1460 R 100,000
Division: Roads and Surface Drainage
Annual
Budget
100% of
milestone
completed in
line with the
plan
Annual Performance
Measuremenrt
Type of
Evidence per
Quarter
Annual Target
Division: Electricity Distribution
Annual Performance
Measuremenrt Baseline
Annual
Budget Annual Target
Type of
Evidence per
Quarter
1440
Leratong/Cha
mdor 2X40
MVA
transformer
9
% completion of
Planning and
designs
This KPI monitors
the planning and
design stages of the
installation of the
transformer at
Leratond/Chamdor
New Target R 1,000,000
100% designs
and planning
completed
against the
milestone plan
30% designs
and planning
completed
against the
milestone
plan
100%
designs and
planning
completed
against the
milestone
plan
N/A N/A
Q1-Q4: project
plan and the
project progress
Report
To
En
sure
Eff
icie
nt
Ele
ctr
icity D
istr
ibutio
n
to a
ll in
Mo
ga
le C
ity
Capital Expenditure: Infrastructure Services
Social Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end
Sept 2016
Qrt end
Dec 2016
Qrt end
Mar 2017
Qrt end
June 2017
Strategic
ObjectiveProject Name
Project
Location
(ward)
Key Performance
indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1= 0
2= 3
3= 4
4= 5-7
5= 8 and more
1= Less than 32= 43= 5
4= 6
5=71= 2 and less
2= 3-5
3= 6
4= 7-9
5= 10 and more
1= 2 and less
2= 2-4
3= 5
4= 6-7
5= 8 and more
1= 2 and less
2= 3-5
3= 64= 7-95=10 and more
1= 2 and less
2= 2-53= 64= 7-8
5=9 and more
1= less than 50
2= 50-59
3= 60
4= 61-705= 71 and above
No. of training
interventions on Early
Childhood Development
Programme
All wards
4
6Support of the
elderly
No. of projects on persons
with disability implemented
No. of programmes
implemented to support
the elderly
All wards
This KPI is to ensure that 4
ECDC programmes are
held annually
This KPI is to ensure that 5
child development and
support programmes are
facilitated annually
No. of Programmes
Facilitated for Child
Development and Support
This KPI is to ensure that 6
programmes for the elderly
are implemented annually
This KPI is to ensure that 4
ECD programmes are
facilitated annually
2
Q1- Q4:
Training intervention
report
111
Q1- Q4:
Quarterly report11
2
60 10
6
6Q1- Q4:
Quarterly report12
11
Q1- Q4:
Quarterly report2211
Youth
Development
This KPI is to ensure that 6
programmes for youth
development are
implemented annually
4
No.of NGOs monitored
and supported
This KPI measures the
number of NGOs
supported and monitored
by MCLM
Grant in Aid Q1-Q4:
Monitoring forms201020All wards 60
KPA 1 - Municipal Transformation and Organizational Development
Strategic Goal -To provide sustainable services to the community
1
All wards No. of youth development
projects implemented
2 4
1
1
2 1
6 21
5
5
Gender
Empowerment
2
Q1- Q4:
Quarterly report
Disability Support All wards
All wards
Q1- Q4:
Quarterly report
1
6
This KPI is to ensure that 5
projects for the disabled
are implemented annually
Annual Performance
Measuremenrt Baseline
Annual
Target
Type of Evidence
per Quarter
Division: Social Upliftment
No. of projects facilitated to
empower women and men.
To e
nsure
susta
inable
serv
ice d
eliv
ery
to the c
om
munity
Child
Development
4
Operational Expenditure: Social Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end
Sept 2016
Qrt end
Dec 2016
Qrt end
Mar 2017
Qrt end
June 2017
Strategic
ObjectiveProject Name
Project
Location
(ward)
Key Performance
indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1. No project
2. Incompleted project
3. 100% project
planning completed
4 100% completed one
month before
5.100% completed 2
months before
1= Less than 50%
2= 51- 99%
3= 100%
4= 100% by May 2017
5= 100% by April 2017
This KPI monitors the
amount of people attended
to at the Thusong Service
Centres
100% 100%All WardsThusong Service
Centres
% of consultations (in
writing or through
counselling) versus
enquiries received
Stages for the
development of a project
plan
New Target
This KPI measures the
stages for developing a
project plan for the Elderly
Service Centre
100%100%100%100%
Q1: Business plan
Business
plan
submisison Q2: Designs copies
Project
Design__
Project
Design
Q1- Q4:
Applications and
response letters
Type of Evidence
per Quarter
To e
nsure
susta
inable
serv
ice d
eliv
ery
to
the c
om
munity
Division: Social Upliftment
Annual Performance
Measuremenrt Baseline
Annual
Target
Elderly Service
CentreAll wards
Operational Expenditure: Social Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end
Sept 2016
Qrt end
Dec 2016
Qrt end
Mar 2017
Qrt end
June 2017
Strategic
ObjectiveProject Name
Project
Location
(ward)
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1 =Less than 94%
2 = 95%-99%
3 =100%
4 =100% and with Client
Satisfaction tool
developed5 =100% and with Client
Satisfaction tool results
analysed
1 = Less than 250 199
2= 250 199
3= 250 200
4= 250 501-270 000
5 = 270 001 and more
1. Less than 80%
2= 80%-99%
3. 100%
4. 100% by end May
2017
5. 100% by mid May
2017
1= Less than 95%
2= 95% - 99%
3= 100%
4 =100% and with Client
Satisfaction tool
developed
5 =100% and with Client
Satisfaction tool results
analysed
1= Less than 1 700
2= 1 766
3= 1 600
4= 1 601-1 610
5=1 611-1 620
1. No project
2. Incompleted project
3. 100% project
completed
4 100% completed one
month before
5.100% completed 2
months before
1. Less than 3 001
2. 3 001- 3199
3. 3 200
4. 3 201-3 250
5. 3 251 and above
Sports and
Recreation
Pool Nets
All wards
acquisition
of pool nets
Final Stage:
Supply chain
process
initiated
(advert and
procurement
of nets)
No. of visits for sports
fields maintenance400
% spent on the acquisition
of pool nets
All wards
1,766
Final Stage:
Supply
chain
process
initiated
(advert and
procuremen
t of nets)
This KPI measures the %
spent on the acquisition of
pool nets
This KPI monitors the
amount of people that
benefit from the various
sporting and recreation
facilities provided by
MCLM
Q1-Q4:
Statistics and Turf
Maintenance report
This KPI monitors the
maintainance of sports
fields
N/A N/A N/AQ1: Advertisement
copy and invoices
400 400
Q1-Q4:
Sports and
Recreation statistics
100% 100%
Q1-Q4:
Library statistics60,000 63,825
25% 25%
100%
63,825
100%All wards
100%
All wards
No. of library resources
circulated (Books, Tapes,
CDs and Manuals.)
The baseline is revised
down due to some libraries
online system been off and
renovation of other
libraries in the city
250,200
Q1-Q4:
Invoices of library
resources
This KPI monitors the
amount of people that visit
the Mogale Museum to
develop a trend analysis
Delivery of library
and information
services
25%
100%
62,550250,200
800
100%
1,600
100%
400
800
Type of Evidence
per Quarter
Annual Performance
Measurement Baseline
100%Q1-Q4:
Library Statistics 100%
Annual
Target
100% 100%
Q1-Q4:
Museum statistics 800
100%
3,050 3,200
100%
25%
800
Division: Sports, Arts, Culture and RecreationS
port
s,A
rts, C
ulture
& R
ecre
ation
This KPI monitors the
amount of people that
benefit from the various
sporting and recreation
facilities provided by
MCLM
This KPI monitors the
amount of money
(received from Province -
that has been allocated
books) spent
No. of visitors and learners
hosted at Mogale Museum
% Provincial Budget spent
versus allocated on library
resources (Books, Tapes
and CDs and Manuals)
% of persons benefiting
from library services
Heritage, Arts,
and Culture
Development
Promotion and
Management
% of persons benefiting
from sport facility usage
Operational Expenditure: Social Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end
Sept 2016
Qrt end
Dec 2016
Qrt end
Mar 2017
Qrt end
June 2017
Strategic
ObjectiveProject Name
Project
Location
(ward)
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1 = Less than 95%
2 = 99%-99%
3 =100%
4 =100% and with Client
Satisfaction tool
developed
5 =100% and with Client
Satisfaction tool results
analysed
1 = Less than 95%
2 = 95%-99%
3 = 100%
4 =100% and with Client
Satisfaction tool
developed
5 =100% and with Client
Satisfaction tool results
analysed
1 = Less than 95%
2 = 95%-99%
3 =100%
4 =100% and with Client
Satisfaction tool
developed
5 =100% and with Client
Satisfaction tool results
analysed
1 = Less than 95%
2 = 95%-99%
3 =100%
4 =100% and with Client
Satisfaction tool
developed
5 =100% and with Client
Satisfaction tool results
analysed
% of driving license
applications registered on
the enatis system
All Wards
% of learner's license
applications registered on
the enatis system
Annual Performance
Measurement Baseline
100% 100%
This KPI measures the %
of driver licence
applications registered on
the enatis system
Motor Vehicle &
Driver Licensing
and Registration
100%100%
This KPI measures the %
of vechile registration
applications registered on
the enatis system
100%
100%
100%
100%100%
100%
100%
100%
100%
100% 100%
100%100%
100%
Type of Evidence
per Quarter
Q1-Q4:
Summary report
from the e-natis
system, Client
Satisfaction tool
and Analysis report
Q1-Q4:
Summary report
from the e-natis
system, Client
Satisfaction tool
and Analysis report
100%
Q1-Q4:
Summary report
from the e-natis
system, Client
Satisfaction tool
and Analysis report
Q1-Q4:
Summary report
from the e-natis
system, Client
Satisfaction tool
and Analysis report
100%
100% 100%
100% 100%
Annual
Target
% of Roadworthiness
applications registered on
the enatis system
Lic
ensin
g/ re
gis
tration s
erv
ices
All Wards
All Wards
All Wards
This KPI measures the %
of Roadworthiness
applications registered on
the enatis system
% of vehicle registration
applications registered on
enatis system
This KPI measures the %
of learner licence
applications registered on
the enatis system
Division: Motor Vehicle & Driver Licensing and Registration
Operational Expenditure: Social Services
2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality
Qrt end
Sept 2016
Qrt end
Dec 2016
Qrt end
Mar 2017
Qrt end
June 2017
Strategic
ObjectiveProject Name
Project
Location
(ward)
Key Performance
Indicator
Technical Description of
Indicators Proj. Proj. Proj. Proj.
1 = Less than 95%
2 = 95%-99%
3 =100%
4 =100% and with Client
Satisfaction tool
developed
5 =100% and with Client
Satisfaction tool results
analysed
1 = Less than 95%
2 = 95%-99%
3 =100%
4 =100% and with Client
Satisfaction tool
developed
5 =100% and with Client
Satisfaction tool results
analysed
1 = Less than 95%
2 = 95%-99%
3 =100%
4 =100% and with Client
Satisfaction tool
developed
5 =100% and with Client
Satisfaction tool results
analysed
Lic
ensin
g/ re
gis
tration s
erv
ices
All Wards
Motor Vehicle &
Driver Licensing
and Registration
100%
100%
Division: Motor Vehicle & Driver Licensing and Registration
100%
% of motor vehicle
penalties registered on the
enatis system
100% 100%
BaselineAnnual
Target
All Wards
100%
This KPI measures the %
of permit applications
registered on the enatis
system
This KPI measures the %
renewal of vechile licences
applications registered on
the enatis system
This KPI measures the %
of motor vechile penalties
registered on the enatis
system
100%
All Wards
% of permit applications
registered on the enatis
system
100%
% of renewal of motor
vehicle licenses registered
on the enatis system
Annual Performance
Measurement
100%
100%
100%
100%
Q1-Q4:
Summary report
from the e-natis
system, Client
Satisfaction tool
and Analysis report
Q1-Q4:
Summary report
from the e-natis
system, Client
Satisfaction tool
and Analysis report
Q1-Q4:
Summary report
from the e-natis
system, Client
Satisfaction tool
and Analysis report
100% 100%
100%
100%
100%
100%
Type of Evidence
per Quarter
Operational Expenditure: Social Services