2016/17 annual report - huntershall...stair cleaning and gardening £25,032 insurance £23,500 total...
TRANSCRIPT
Final Version
2016/17
Annual Report
HUNTERS HALL HOUSING CO-OP
77 Niddrie House Drive, Edinburgh, EH16 4TR
Tel 0131 657 3379
Final Version
Co-op Chair’s Introduction
Welcome to Hunters Hall’s Annual Report. This report covers the year from September 2016
to the AGM in September 2017. Statistics and financial information are for the last financial
year which ended on 31st March 2017.
This report has been designed to let our tenants, the Co-op’s Members, other stakeholders
and interested people know how the Co-op has performed over the year. Hopefully you will
find this an informative and useful read.
This year a lot was accomplished and at the same time it was quite a difficult year for the Co-op.
During the year the Financial Conduct Authority delayed us registering our new rules which the members
agreed in September and in October there was a difficult Special General Meeting .
In March / April 2017, both the Chair and Vice-chair of the Co-op resigned. As
reported in the Summer 2017 newsletter, in June 2017 the Scottish Housing
Regulator (SHR) issued a Regulation Plan for Hunters Hall. The SHR has decided that
they will have “Medium Engagement” with us.
We are now moving forward and since then the Committee has committed to
improving the governance of the Co-op and concentrating on delivering first-rate
housing services to our members.
On a more positive note, we spent well over half a million pounds upgrading properties installing new
windows and doors as well as replacing many bathrooms. All of the original windows at Hunters Hall have
now been replaced. Our feedback is that there is a very high level of satisfaction both with the new
windows / doors and with the new bathrooms.
In January 2017 the popular community skip service was re-started with the skip being placed outside the
Co-op’s office. I’m pleased to be able to report that this has been a success with none of the problems
experienced previously.
In December, Co-op volunteers organised and accompanied Hunters Hall children to the annual Panto trip
which was, as usual, a success and enjoyed by all.
Finally I would like to thank my fellow Committee Members for their time and effort. Without their efforts
the Co-op simply would not be able to continue.
Clare Fleming
Chair of Hunters Hall Housing Co-op
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Contents
Page 1 Co-op Chair’s Introduction
Page 2 Contents
Page 3 Tenant survey results: Overall Satisfaction and Repairs Satisfaction
Page 4 Tenant survey results: Problems at Hunters Hall and Overall Value for Money
Page 5 Finances April 2016 to March 2017
Page 6 Rent charged, rent collected and vacant properties
Page 7 Repairs and neighbourhoods
Page 8 Complaints and Annual Pantomime Trip
Page 9 Windows / doors and bathroom replacements
Page 10 Agents, Contractors, Professional Advisers and Bankers
Page 11 Co-op details
A little about the Co-op...
Hunters Hall Housing Co-op is a fully mutual housing co-op owning and managing 201 properties in the Niddrie area of Edinburgh.
In the early 1980s the Edinburgh City Council Tenants of Niddrie House were very dissatisfied with their houses and the services they were receiving so they joined together to demand better housing conditions. In 1988 they registered as a landlord with the Housing Corporation (now known as the Scottish Housing Regulator) and the Friendly Society (now known as the Co-operative and Communities Benefits Society) and became Hunters Hall Housing Co-op Ltd.
At the time the Council did not have the money to improve the houses so supported the idea of changing the ownership of the houses particularly as the new housing organisation could then attract grants from the national government through the Housing Corporation (which later became known as Scottish Homes and is now known as the Scottish Housing Regulator). The Co-op bought the land and houses from the City of Edinburgh Council using both grant money from the Housing Corporation and money borrowed from the bank. Some houses were demolished including a multi storey block. Some new houses were built and others were substantially upgraded.
3 Final Version
The Co-op asks for feedback from tenants on a regular basis throughout every year. Once
every three years, the Scottish Housing Regulator requires us to carry out a more
comprehensive review. We carried out one of these reviews in 2017. Some of the results of
the survey from this review can be found in the next few pages.
Survey Results:
Overall Satisfaction and
Repairs Satisfaction
Both overall
satisfaction and
repairs
satisfaction were
high. Overall
satisfaction with
Hunters Hall was
over 90% and
satisfaction with
the last repair was
only slightly lower
at 89%.
Very Satisfied59%
Fairly Satisfied32%
Neither Satisfied nor dissatisfied
6%
Fairly Dissatisfied
3%
Very Dissatisfied
0%
Overall Satisfaction:Taking everything into account, how satisfied or dissatisfied are you with
the overall service provided by Hunters Hall Housing Co-op?
4 Final Version
The two main problems identified were dog fouling and rubbish / litter.
Overall, 87% thought Hunters Hall offers good Value For Money and
only 3% stated that Value for Money was poor.
Survey results:
Problems at Hunters Hall and
Overall Value for Money
5 Final Version
Finance for the year between
1st April 2016 and 31st March 2017
INCOME: Rent and Service Charges £834,936
Total £834,936
EXPENDITURE: Staff & Agency costs £206,581
Day-to-day repairs £116,715
Office costs £90,471
Interest paid £27,955
Stair cleaning and gardening £25,032
Insurance £23,500
Total £490,254
SURPLUS (on day-to-day activities): £344,682
(excludes spend on major repairs such as windows / doors and bathrooms)
Figures on this page exclude grants released, depreciation and pension re-measurement costs.
The financial statements were approved and authorised by the Management Committee on 31st Aug 2017.
For more detailed information please ask at the Co-op office for a full copy of the Audited Accounts.
6 Final Version
Co-op
2015/16
Scottish average
2015/16
Co-op
2016/17
Scottish average
2016/17
Total rent due (see note 1)
£793,360 - £826,195 -
Total amount (see note 2)
£790,710 - £835,425 -
Percentage collected
99.6% 99.5% 101.1% 99.6%
Co-op
2014/15
Scottish
Average
2014/15
Co-op
2015/16
Scottish
Average
2015/16
Co-op
2016/17
Scottish
Average
2016/17
Number of vacant flats/houses
22 - 16 - 9 -
Average number of days vacant
16.4 36.8 10.7 35.4 12 31.5
Rent loss £5,010 - £4,008 - £1,448 -
Percentage of rent not collected due to voids
0.7% 1.1% 0.5% 1.0% 0.2% 0.9%
Vacant Properties
Rent Charged
Note *1 – Rent due includes service charges but does not include rent not paid while a house/flat was vacant. Note*2 – Rent collected includes payments made towards rents arrears from previous years and does not include any rent payments made in advance.
Rent Charged, Rent Collected and
Vacant Properties
Average weekly rents
Size of home Number
owned
Co-op Scottish
average
Difference between
Co-op and Scottish
average
% increase applied
in 2016
1 bedroom 45 £77.75 £71.67 £6.08 more 2 bedroom 86 £80.26 £73.13 £7.13 more 3 bedroom 55 £82.92 £79.42 £3.50 more 4 bedroom 15 £86.74 £88.02 £1.28 less
Total 201 3%
Rent Collected
7 Final Version
Co-op 2015/16
Scottish average 2015/16
Co-op 2016/17
Scottish average 2016/17
Average number of hours to complete an emergency repair
3.9 hours 5.2 hours 2.3 hours 4.7 hours
Average number of days to complete a non-emergency repair
5.8 days 7.5 days 4.7 days 7.1 days
Percentage of reactive repairs com-pleted Right First Time
89% 91% 96% 92%
Repairs and
Neighbourhoods
Repairs Performance
Note: The Co-op does not provide a repairs appointment service
Co-op
2015/16
Scottish
average
2015/16
Co-op
2016/17
Scottish average
2016/17
Percentage of houses meeting Scottish Housing Quality Stand-ards (see note, below)
98% 93% 100% 94%
Percentage of Tenants satisfied with the quality of their home
90% 86% 91% 87%
Percentage of Tenants satisfied with repairs
100% 90% 91% 91%
Quality of Housing and Co-op’s Maintenance Service
Note: There are 4 Co-op houses which do not meet Scottish Housing Quality Standards. These are houses with electric central
heating where the Tenants chose not to have their heating system upgraded so are not counted as not meeting the standard.
There were no cases of anti-social behaviour reported to the Co-op last year.
Neighbourhoods
8 Final Version
Annual trip to the Panto I have been involved in organising the Co-op's trip to the Panto at the Kings Theatre every December for at least the last 12 years. This is great opportunity for local young people to mingle with each other and to enjoy a day/night out to a pantomime which some have never been to before.
This trip is all organised in February/March each year and local businesses are asked for their help. The Co-op pays for the tickets and the coach but we do get help from our local Tesco in Niddrie Mains Road with items such as juice and crisps for the snack bags that we then provide during the panto.
We do this trip based on adult volunteers helping out otherwise we could not take 40 children to the Panto! All adults are police checked and their help is greatly appreciated. The trip has always been a great success with all having a good day/night out and having lots of fun, laughter and good memories.
We have seen young folks grow up and move on and look forward to some new faces this year so keep your eyes peeled for Panto letters coming through your doors nearer to the trip time. We hope to see you there. This year’s Panto is Cinderella and we are going on Friday 8th December…oh yes we are!
Diane Steele
Stage one or front line com-plaints: 4 complaints received 2016/17
Co-op results 2015/16
Scottish Housing Regulator ARC results for Housing
Associations 2015/16
Co-op results 2016/17
Scottish Housing Regulator ARC results for Housing
Associations 2016/17
% of complaints resolved 100% 98% 100% 98%
% upheld 56% 56% 50% 58%
% resolved within 5 days 89% 87% 75% 85%
Stage two or complex com-plaints: 4 complaints received 2016/17
Co-op results 2015 - 2016
Scottish Housing Regulator ARC results for Housing
Associations 2015/16
Co-op results 2016/17
Scottish Housing Regulator ARC results for Housing
Associations 2016/17
% of complaints resolved 100% 95% 100% 95%
% upheld 62% 50% 100% 52%
% resolved within 20 days 80% 82% 50% 83%
Complaints and
Annual Trip to the Pantomime
Complaints
9 Final Version
Windows / Doors and Bathroom Replacement programme
Sidey (windows/doors) at Hunters Hall Out with the old Measuring up
Select (bathrooms) at Hunters Hall Old bathroom waiting to be collected
The finished product
100% of people
thought their new
windows were
‘good’ or ‘excellent’
94% of people
thought their
bathroom was
‘good’ or ‘excellent’
Windows / Doors and Bathroom Replacements
10 Final
Hunters Hall
Agents, Contractors, Professional Advisers
and Bankers
Agents
Contractors
All our Contractors have public liability insurance and have signed the Co-op’s Code of Conduct.
Major Repairs / Upgrades
Bankers: Bank of Scotland Santander
Solicitors: T C Young Solicitors, 69a George Street, Edinburgh Gillespie McAndrew, 5 Atholl Crescent Edinburgh
Auditor: RSM UK Audit LLP, First Floor, Quay 2, 139 Fountainbridge, Edinburgh
IT Support: TSG
Loans: Nationwide Building Society
Manor Estates Housing Association Management Agreement for Finance services: Kathryn Millar
Castle Rock Edinvar Housing Association Management Agreement for Welfare Rights services: Fiona Bonar
Jim Campbell Book-keeping services
D R Associates Ltd. Management Agreement for Technical services: Roger Gibson
Quay Community Improvements CIC Stair cleaning contract
K & D Decorators Decorators
Eden Door Entry
Newtown Electrics Electrician
SCS Cleaning Services Environmental Services
James Gray Landscape Gardening Services
Capital Trees Tree Surgeon
Graham Ferguson Joinery Joiner – All Trades
Eric Scally Plumber
Lothian Gas Gas safety inspections & repairs
City Glass Glazier + Joiner
Pentland Property Services Roofers
All in One Property Services All trades
Menco Pest control / environmental
MFH services Gas consultant
Sidey Windows / doors replacement
Select Bathroom replacement
Hunters Hall Housing Co-op Ltd
77 Niddrie House Drive
Edinburgh
EH16 4TR
0131 657 3379
Email: [email protected]
Office opening hours:
Monday 9.00am - 12.30pm
Tuesday 10.00am - 12.30pm
Wednesday 9.00am - 4.00pm
Thursday 9.00am - 12.30pm
Friday 9.00am - 12.30pm
Management Committee Staff
Director - Nick Dangerfield:
Senior Housing Officer - Sylvia Clyde:
Housing Services Asst - Lesley Hamilton:
Senior Administrator - Alison Morton
Technical Services - Roger Gibson
Financial Inclusion (includes Welfare Benefits
advice) - Fiona Bonar
Name Current Position Date elected/re-elected
Clare Fleming Chairperson Re-elected Sep 2016
Ezani Baharuddin Vice Chairperson Co-opted Jan 2016
Filled casual vacancy
Apr 2016
Elected Sep 2016
Elizabeth Clark Treasurer Re-elected Sep 2016
Tolulope George Committee
Member Elected Sep 2015
Jacek Sojka Committee Member Elected Sep 2015
John Radcliffe Committee
Member Elected Sep 2016
Diane Steele Co-opted Member Co-opted Feb 2017
Hannah Williamson Co-opted Member Co-opted April 2017
Marlena Lubniewska Resigned April 2017
James Old Resigned March 2017 Sharon Welch Left committee Nov 2016 Nicola Taylor Left committee March 2017
Nicola Jack Left committee June 2017