2016 unemployment division quarter 2016 · 2016 unemployment division quarterly report - 2 nd...
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1QUARTERLY REPORT: UNEMPLOYMENT BENEFITS
2016
Une
mpl
oym
ent D
ivis
ion
Q
uart
erly
Rep
ort -
2nd
Qua
rter
201
6
2 IOWA WORKFORCE DEVELOPMENT
TableOf Contents
2016 Quarterly Report
3QUARTERLY REPORT: UNEMPLOYMENT BENEFITS
Unemployment Benefits Trust Fund Solvency ......................................................................................... 4First Payment Timeliness ................................................................................. 5Benefit Timeliness Quality (BTQ) ..................................................................... 6Fact-Finding Interviews .................................................................................... 7 Unemployment Claims Data ............................................................................. 8 Customer Service ............................................................................................. 9
Unemployment TaxCompleted Audits ........................................................................................... 10Customer Service ........................................................................................... 11 Workflows ....................................................................................................... 11
Unemployment IntegrityQuality Control ................................................................................................ 12Statistics ......................................................................................................... 13Improper Payment Rate ................................................................................. 13Collections ...................................................................................................... 14
4 IOWA WORKFORCE DEVELOPMENT
Trust Fund SolvencyUnemployment Benefits
STATE SOLVENCY (TOP 15 STATES)AVERAGE HIGH COST MULTIPLE AS OF JANUARY 1, 2016
2.40
2.20
2.00
1.80
1.60
1.40
1.20
1.00
0.80
2.35
2.00
1.82 1.78 1.77 1.71
1.52 1.51 1.48
1.31 1.28 1.27 1.25
1.12
Wyo
ming
Oklaho
ma
Miss
issipp
iUt
ah
Oreg
on
Nebr
aska
Sout
h Da
kota
Alas
ka
Mon
tana
Was
hingt
onLo
uisian
aId
aho
and
Ver
mon
tIo
wa
Hawa
ii
New
Ham
pshir
e
1.21
Recommended Minimum Level
Aver
age
Hig
h C
ost M
ultip
le
As of January 1, 2016, Iowa was 13th in the nation for trust fund solvency. The Average High Cost Multiplier is the formula used to calculate how long Iowa could pay out benefits without any future revenue taken into consideration. 1.0 equals 12 months and as of January 1, 2016, Iowa was able to payout roughly 16 months.
5QUARTERLY REPORT: UNEMPLOYMENT BENEFITS
Total First Payment Promptness
Iowa National Benchmark
100
90
80
70
60
50
90.5%
TOTAL FIRST PAYMENTS
87%
First Payment Promptness is a Department of Labor (DOL) mandated performance mark.
DOL requires that all states meet 87 percentage
of all first payments made within 21 days after
the week ending date of the first compensable
week in the benefit year (excludes Workshare
and Disaster Unemployment Assistance (DUA)
Claims). Meeting this mark is key because it
demonstrates to the public that we are effectively
and efficiently making decisions.
6 IOWA WORKFORCE DEVELOPMENT
The Department of Labor has recently re-engineered the Unemployment Insurance Benefit Timeliness and Quality (BTQ) Review process. In the past, each state was required to participate in a cross-regional peer review during at least one quarter of each calendar year.
That cross-regional peer review methodology has been discontinued and has
been replaced with a national triennial review. Beginning in fiscal year 2016, two
national BTQ sessions will be held every three years. During the national review,
federal and state staff review a sub-sample of non-monetary determination BTQ
cases pulled from quarterly reviews conducted over the past three years.
The spring session of the 2016 National Unemployment Insurance Benefit
Timeliness and Quality (BTQ) Review was held in Washington DC from May
16, 2016 – May 2116. Iowa was among the 27 states that participated in this
session. During the week, other states reviewed 15 separation and 15 non-
separation cases from Iowa that were pulled from prior quarterly BTQ reviews.
The goal is to have the other states score our cases the same as we scored
them. All 15 non-separation cases were given the same score as originally given
by Iowa. Of the 15 separation cases, two cases that Iowa had originally passed
were failed by the other state and one case received five points less than Iowa
had originally scored it. The Department of Labor indicated they will assign a
variance rate to each state based on the scoring differences. Iowa is still waiting
to receive the official result.
Benefit Timeliness Quality (BTQ)
7QUARTERLY REPORT: UNEMPLOYMENT BENEFITS
A fact-finding interview is an informal interview, usually held over the phone, in which both the individual and employee present information regarding the initial claim.
The following graphs summarize the amount
of fact-finding interviews IWD has conducted
during the last quarter.
Fact-FindingInterviews 700
600
500
400
300
200
100
April 2016
May 2016
June 2016
328216
766
ONE PARTY FACT-FINDINGS 2ND QUARTER TOTAL = 1,310
4,200
4,000
3,800
3,600
3,400
3,200
3,000
April 2016
May 2016
June 2016
3,4423,392
4,198
TWO PARTY FACT-FINDINGS 2ND QUARTER TOTAL = 11,032
4,800
4,600
4,400
4,200
4,000
3,800
3,600
3,400
April 2016
May 2016
June 2016
3,7703,608
4,964
ONE AND TWO PARTY TOTAL FACT-FINDINGS
2ND QUARTER TOTAL = 12,342
8 IOWA WORKFORCE DEVELOPMENT
Unemployment Claims Data
12
11
10
9
8
7
6
April 2016
May 2016
June 2016
10,427 10,67111,531
Num
bers
list
ed b
y th
ousa
nds
17
16
15
14
13
12
11
10
April 2016
May 2016
June 2016
1,349
1,688
1,294
Num
bers
list
ed b
y th
ousa
nds
90
85
80
75
70
65
60
55
April 2016
May 2016
June 2016
85,08089,000
74,168
Num
bers
list
ed in
thou
sand
s
200
175
150
125
100
75
50
25
April 2016
May 2016
June 2016
47
113
178
VOLUNTARY SHARED WORK INITIAL CLAIMS
2ND QUARTER TOTAL = 338
REGULAR INITIAL CLAIMS 2ND QUARTER TOTAL = 32,629
REGULAR CONTINUED CLAIMS 2ND QUARTER TOTAL = 348,248
VOLUNTARY SHARED WORK INITIAL CLAIMS
2ND QUARTER TOTAL = 4,331
9QUARTERLY REPORT: UNEMPLOYMENT BENEFITS
Unemployment BenefitsCustomer Service
22
21
20
19
18
17
16
April 2016
May 2016
June 2016
18,92419,786
21,124
TOTAL CALLS PRESENTED
Num
bers
list
ed b
y th
ousa
nds 22
21
20
19
18
17
16
April 2016
May 2016
June 2016
18,21319,002
19,686
TOTAL CALLS ANSWERED
Num
bers
list
ed b
y th
ousa
nds
1:50
1:40
1:30
1:20
1:10
1:00
0:50
0:40
April 2016
May 2016
June 2016
:57:51
1:42
TOTAL CALL WAIT TIMES
Num
bers
list
ed b
y m
inut
es a
nd s
econ
ds
97
96
95
94
93
92
91
90
April 2016
May 2016
June 2016
96.24 96.04
93.19
PERCENTAGE OF CALLS ANSWERED
Num
bers
list
ed in
per
cent
ages
10 IOWA WORKFORCE DEVELOPMENT
Completed AuditsUnemployment Tax
Completed audits were reviewed in detail by peer auditors who provided guidance and training to other auditors. This process was instrumental in improving the quality of the audit function.
COMPARISON OF 2015 AND 2016 COMPLETED UI TAX AUDITS
90
80
70
60
50
40
30
20
10
0
7
72
7
76
38
83
April 2015
April 2016
May 2015
May 2016
June 2015
June 2016
TOTAL 2015 COMPLETED AUDITS = 107
TOTAL 2016 COMPLETED AUDITS = 489
11QUARTERLY REPORT: UNEMPLOYMENT TAX
Unemployment TaxCustomer Service
3,000
2,800
2,600
2,400
2,200
2,000
1,800
April 2016 data is not available
May 2016
June 2016
1,949
2,810
TOTAL CALLS PRESENTED
2,800
2,600
2,400
2,200
2,000
1,800
1,600
May 2016
June 2016
1,846
2,676
TOTAL CALLS ANSWERED
Num
bers
list
ed b
y th
ousa
nds
1:20
1:10
1:00
0:50
0:40
0:30
0:20
0:10
May 2016
June 2016
:42
1:17
TOTAL CALL WAIT TIMES
Num
bers
list
ed b
y m
inut
es a
nd s
econ
ds
97
96
95
94
93
92
91
90
May 2016
June 2016
96.4595.78
PERCENTAGE OF CALLS ANSWERED
Num
bers
list
ed in
per
cent
ages
April 2016 data is not available
April 2016 data is not availableApril 2016
data is not available
Employer Liability Specialists were able to close:
10,514 Workflows
Unemployment TaxWorkflows
12 IOWA WORKFORCE DEVELOPMENT
Quality ControlUnemployment Integrity
The Quality Control Bureau (QC) reviews several programs for the unemployment system of Iowa Workforce Development. The BAM (Benefit Accuracy Measurement) program is designed to conduct random audits of both paid and denied unemployment claims.
The Department of Labor (DOL) randomly selects 480 paid cases and 450 denied
cases per year to be reviewed. Nine paid cases and nine denied cases are pulled
each week and divided amongst six auditors to be thoroughly reviewed. The
auditors complete the case and enter their findings. The case is then submitted for
supervisory review and the final findings are submitted to DOL.
DOL has set the standard that time lapse for paid case completion will be 70 percent in 60 days and/or 95 percent in 90 days. QC has exceeded these standards for the last several quarters. During 2nd quarter, QC has closed:
90.83% 110 of 120
cases
within 60 days
The DOL standard for denied case completion is 60 percent in 60 days and/or 85 percent in 90 days. For the 2nd quarter of 2016, QC has met this standard and closed:
95.73% 113 of 117
denied cases
within 60 days
13QUARTERLY REPORT: UNEMPLOYMENT INTEGRITY
1,368
$999,467.16
$3,176,949.20
$167,738.44
$2,785,552.10
Total Cases
Amount of Overpayment
Misclassfied Wages Identified since April 2016
Assessed Debt since April 2016
Benefit Recovery Fraud and Non-Fraud
Unemployment Integrity Statistics
15
14
13
12
11
10
9
8
7
6
8.536
2016-2015
13.58
2015-2014
13.00
2014-2013
12.58
2013-2012
13.64
2012-2011
14.18
2011-2010
12.70
2010-2009
12.13
2009-2008
Num
bers
list
ed in
per
cent
ages
DOL BENCHMARK IS UNDER 10 PERCENT
IMPROPER PAYMENT RATE 2008-2016 COMPARISON
14 IOWA WORKFORCE DEVELOPMENT
Collections
30
25
20
15
10
5
0
May 2016
June 2016
$12,813
$26,687
TOTAL FRAUD COLLECTED
Num
bers
list
ed b
y th
ousa
nds
April 2016 data is not available
125
100
75
50
25
0
May 2016
June 2016
$42,145
$123,924
TOTAL NON-FRAUD COLLECTED
Num
bers
list
ed b
y th
ousa
nds
April 2016 data is not available
30
25
20
15
10
5
0
May 2016
June 2016
$17,030
$25,322
TOTAL EMPLOYER COLLECTED
Num
bers
list
ed b
y th
ousa
nds
April 2016 data is not available
A total of $247,920.37 has been collected in 2nd quarter 2016.
15QUARTERLY REPORT: UNEMPLOYMENT INTEGRITY
16 IOWA WORKFORCE DEVELOPMENT
DIRECTOR BETH TOWNSEND 515-281-5364 [email protected]
RYAN WEST, UI DIVISION ADMINISTRATOR 515-725-3896 [email protected]
IOWA WORKFORCE DEVELOPMENTCUSTOMER SERVICEPhone: 515-281-5387 (Local Des Moines)Phone: 800-562-4692
Hours: (excluding state holidays)
8:00 am - 4:30 pm Monday 8:00 am - 4:30 pm Tuesday 8:00 am - 4:30 pm Wednesday 8:00 am - 4:30 pm Thursday 8:00 am - 4:30 pm Friday
UNEMPLOYMENT INSURANCE BENEFITSPhone: 866-239-0843 Email: [email protected]
Hours: (excluding state holidays)8:00 am - 4:30 pm Monday8:00 am - 4:30 pm Tuesday8:00 am - 4:30 pm Wednesday8:00 am - 4:30 pm Thursday8:00 am - 4:30 pm Friday
iowaworkforcedevelopment.gov