2016 training guide

Mountain West Credit Union Association | 800.477.1697 | mwcua.com

2016 Training Guide

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Annual Meeting & Convention

April 21-23, 2016: Colorado Springs, CO

Economic Forum

September 15, 2016: Sedona, AZ

Marketing Summit

October 4, 2016: Denver, CO/Phoenix, AZ

CEO/Board Chair Summit

October 12, 2016: Las Vegas, NV

Volunteer Conference

October 13-14, 2016: Las Vegas, NV

Signature Events of Mountain West Credit Union Association:

Greetings,

Mountain West is your trusted source for quality education in credit union operations, leadership development, and organizational growth. Our face-to-face and online programs deliver the knowledge you need and provide an exceptional learning experience.

Here’s what you will find that is new for 2016!

Re-designed conferences: The longstanding Western States Volunteers’ Conferences and Economic Summit have both been re-designed in concept and format. You’ll now have the opportunity to attend a NEW Volunteer Conference which will take place October 13-14, 2016 in Las Vegas, NV, as well as a special pre-conference CEO/Board Chair Summit on October 12, 2016. Additionally, the 2016 Economic Forum will take place in Sedona, AZ on September 15, 2016.

More webinar formats: New in 2016, all on-demand webinars will include a downloadable link for the archived webinar for your extended use. Additionally, the new CUTrainingNet gives you access to a catalog of nearly 50 pre-recorded webinars accessible via desktop or mobile devices and available 24 hours a day, for up to one year.

Expanded leadership offerings: Joining the Credit Union Leadership Institute and Executive Leadership Program is the new Chief Executive Institute. This graduate-level program is for senior decision makers to lead their organizations in a complex and changing marketplace by leveraging the Baldrige Excellence Framework.

The 2016 Training Guide is the source for courses and programs offered and can also be viewed online at www.mwcua.com.

We look forward to supporting your learning journey in the year ahead.

Warm regards,

Nicole Brusewitz, CUDE, CMPVP of Education and Events

MWCUA.COM | 800.477.1697 | MOUNTAIN WEST CREDIT UNION ASSOCIATION | 2016 TRAINING GUIDE

Table of Contents

1 Course Listings by Topic

11 Registration Instructions

12 In-Person Programs

12 Leadership Programs

13 Course Descriptions

21 Conferences

22 Virtual Courses

22 Webinars

26 CUTrainingNet

28 Webinar Series

30 National Certification Programs

31 Instructor Bios

MOUNTAIN WEST CREDIT UNION ASSOCIATION | 800.477.1697 | MWCUA.COM

Mountain West Credit Union Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.learningmarket.org.

CPE Credits

MWCUA.COM | 800.477.1697 | MOUNTAIN WEST CREDIT UNION ASSOCIATION 1

Course Listings by Topic

Cancellation Policy: Cancellation deadline and fee details are listed online for each event at www.mwcua.com.

Accounting/AuditingDATE PROGRAM TITLE SPEAKER LOCATION PG

FEBRUARY 4 Dealing with ACH Tax Refunds: Exceptions, Posting & Liabilities Michele L. Barlow Webinar 22

FEBRUARY 17Audit Compliance Series: Overseeing Credit Union Performance: The Role of Audit

Gary J. Young Webinar 22

MARCH 15Audit Compliance Series: Auditing for TRID Compliance: Safe Harbor Expires February 1, 2016

Ann Brode-Harner Webinar 23

MARCH 29 Chief Financial Officers Seminar Various Phoenix, AZ 14

MARCH 31 Developing Your Same-Day ACH Game Plan Jen Kirk Webinar 23

APRIL 20 Troubled Debt Restructuring: Determination & Accounting Chuck Kelly Webinar 23

APRIL 28 ACH Rules Update 2016 Shelly Simpson Webinar 23

MAY 25Audit Compliance Series: Developing Quality & Efficiency in Your IT Audit

Brian Vitale Webinar 24

JUNE 8 Chief Financial Officers Seminar Various Denver, CO 14

JUNE 8 Federal Government ACH Payments, Reclamations & Garnishments Shelly Simpson Webinar 24

JUNE 16ACH Rules for Deceased Accountholders & Federal Government Payments

Michele L. Barlow Webinar 24

JULY 20Analyzing & Managing Escrow Accounts for Overages, Deficiencies & Delinquencies


JULY 21 Countdown to Same-Day ACH: Deadline September 23, 2016 Jen Kirk Webinar 24

AUGUST 24 Audit Compliance Series: Auditing for BSA Compliance Carol Quicci Webinar 25

OCTOBER 20 Conducting the 2016 ACH Audit Jen Kirk Webinar 25

OCTOBER 26Audit Compliance Series: Auditing Your Loan Portfolio: Consumer, Commercial & Real Estate


NOVEMBER 9Form 1099 Reporting: Third-Party Vendors, Foreclosures, Debt Forgiveness & More

Elizabeth Fast Webinar 26

NOVEMBER 10Audit Compliance Series: Developing a Risk-Based Compliance Audit Process for Deposits

Susan Costonis Webinar 26

NOVEMBER 17Handling ACH Exceptions & Returns: Unauthorized, Revoked, or Stop Payment?


ComplianceDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 6 New Unauthorized ACH Rules: Impact on Return Rates & Fee Thresholds Michele L. Barlow Webinar 22

JANUARY 7 Lending Series: Essential Compliance Requirements for Lenders Susan Costonis Webinar 22

JANUARY 27 Demystifying Rules for TRID Tolerances Steven Van Beek Webinar 22

JANUARY 28 Completing the CTR Line-by-Line Mary-Lou Heighes Webinar 22

FEBRUARY 3 New Compliance Officer Boot Camp Carol Quicci Webinar 22

FEBRUARY 11 Avoiding Compliance Violations in Advertising Steven Van Beek Webinar 22

FEBRUARY 16Telephone Consumer Protection Act: What You Need to Know About the New Requirements

Steven Van Beek Webinar 22

FEBRUARY 24Construction to Permanent Lending Compliance with CFPB Rules: Including TRID Changes

Bill Elliott Webinar 22

MARCH 10 Cyber Security Worshop Various Phoenix, AZ 16

MARCH 15Audit Compliance Series: Auditing for TRID Compliance: Safe Harbor Expires February 1, 2016


MARCH 16 Flood Insurance Compliance Update & FAQs Ann Brode-Harner Webinar 23

MARCH 22 Bank Secrecy Act Seminar Mary-Lou Heighes Phoenix, AZ 13

MOUNTAIN WEST CREDIT UNION ASSOCIATION | 800.477.1697 | MWCUA.COM2



ComplianceDATE PROGRAM TITLE SPEAKER LOCATION PG

APRIL 5New Federal Regulations Targeting Student Accounts, Including Debit & Prepaid Cards: Effective July 1, 2016


APRIL 12 Completing the SAR Line-by-Line Mary-Lou Heighes Webinar 23

APRIL 26Regulator Expectations for Risk Assessment: Policies, Procedures & Steps in Obtaining Board Approval

Carol Quicci Webinar 23

MAY 3 Bank Secrecy Act Seminar Mary-Lou Heighes Denver, CO 13

MAY 11-12 Collections and Bankruptcy School Frank Drake Denver, CO 14

MAY 12 Managing the Force-Placed Insurance Process Bill Elliott Webinar 24

MAY 17 Wire Transfer Compliance, Including International Remittances Ann Brode-Harner Webinar 24

MAY 24 Understanding & Managing the CFPB Complaint Process Susan Costonis Webinar 24



JUNE 16 Networking Council - Compliance VariousDenver, COGrand Jct., CORock Spgs., WY

18

JUNE 22 Privacy Notice Compliance: Content & Delivery Steven Van Beek Webinar 24

JUNE 23Legal Aspects of HELOCs: Disclosures, Advertising, Termination, Credit Line Reduction & More


JUNE 29 Understanding FCRA Permissible Purposes in Obtaining Credit Reports Steven Van Beek Webinar 24

JULY 7 Your Borrower Has Died: Actions to Take, Mistakes to Avoid Elizabeth Fast Webinar 24

JULY 27 Understanding Letters of Credit: Rules, Responsibilities & Liabilities Elizabeth Fast Webinar 24

AUGUST 9 E-Mail Risks, Rules, Records & Regulations Nancy Flynn Webinar 25

AUGUST 10 Legally Handling ATM & Debit Card Claims Under Regulation E Elizabeth Fast Webinar 25

AUGUST 24 Audit Compliance Series: Auditing for BSA Compliance Carol Quicci Webinar 25

AUGUST 30 Frontline Series: Essential Compliance Regulations for the Frontline Dawn Kincaid Webinar 25

SEPTEMBER 13Navigating Compliance Issues for Promotions, Bonuses, Contests & Sweepstakes


SEPTEMBER 13-14

Regulatory Compliance School Gaye DeCesare Denver, CO 20

SEPTEMBER 28Clarifying Signature Card Confusion for Personal & Business Accounts: Compliance, Account Titling & Ownership

Mary-Lou Heighes Webinar 25

OCTOBER 5 Essential Compliance Regulations for Deposit Operations Mary-Lou Heighes Webinar 25

OCTOBER 6Avoiding the Top 10 Legal & Compliance Mistakes in the E-Statement Process

Nancy Flynn Webinar 25

OCTOBER 12-13 Regulatory Compliance School Gaye DeCesare Phoenix, AZ 20



OCTOBER 27Financial Literacy Part 2: Using Financial Statements & Key Ratios to Understand & Monitor Your Credit Union

Jim Higbee Webinar 25



NOVEMBER 29 Top 10 IRA Issues: Compliance, Reporting, Death & Distributions Frank J. LaLoggia Webinar 26

NOVEMBER 30 Annual Robbery Training for All Staff Troy Evans Webinar 26

DECEMBER 14Director Series: Essential Compliance Training for the Board & Senior Management

Dawn Kincaid Webinar 26

DECEMBER 21Emerging Need & Regulatory Expectations for Enterprise Risk Management Framework




Human Resources/TrainingDATE PROGRAM TITLE SPEAKER LOCATION PG

FEBRUARY 2 Managing & Administering Employee Compensation & Benefit Programs Kay Robinson Webinar 22

APRIL 21 Managing Absenteeism & Leaves of Absence Kay Robinson Webinar 23

JUNE 7Hiring in the Digital Age: What Every HR Manager Needs to Know About Social Media

Eric C. Cook Webinar 24

JUNE 9 Networking Council - Human Resources & Trainers Various

Casper, WY Denver, CO Phoenix, AZ Tucson, AZ

18

JUNE 28 Developing a Sound Appraisal Management Program Aaron Lewis Webinar 24

DECEMBER 8 Rewarding & Retaining the Best Employees Diane Pape Reed Webinar 26

DECEMBER 20 Disaster Preparedness, Recovery & Business Continuity Molly Stull Webinar 26

Lending/CollectionsDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 7 Lending Series: Essential Compliance Requirements for Lenders Susan Costonis Webinar 22

JANUARY 14 Debt Collection Series: The Essentials of Collection Law David A. Reed Webinar 22

JANUARY 19 Denied Loan Requirements: Consumer, Commercial & Real Estate Ann Brode-Harner Webinar 22

JANUARY 20Adjustable Rate Mortgage (ARM) Rule Changes Effective April 1, 2016


JANUARY 27 Demystifying Rules for TRID Tolerances Steven Van Beek Webinar 22

FEBRUARY 18Determining Cash Flow from Personal Tax Returns Part 1: Schedules A, B, C & D

Tim Harrington Webinar 22



MARCH 1 Networking Council - Lenders VariousDenver, COGrand Jct, COTucson, AZ

19

MARCH 2Creating a Consumer Lending Machine: Products, Concepts & Strategies


MARCH 3 How to Complete & File UCC-1 Financing Statements Elizabeth Fast Webinar 23

MARCH 8Credit Reporting Guidelines, Rules & Best Practices: FCRA & FACT Act

David A. Reed Webinar 23

MARCH 10Determining Cash Flow from Personal Tax Returns Part 2: Schedules E & F


MARCH 22Lending Series: The CFPB’s Four Ds of Fair Lending: Deceptive Marketing, Debt Traps, Dead Ends & Discrimination

Susan Costonis Webinar 23

MARCH 30Debt Collection Series: Your Member Has Filed Bankruptcy, Now What?


APRIL 14 Fundamentals of Residential Mortgage Underwriting Tommy Troyer Webinar 23

APRIL 19 Effective Management of Credit Report Disputes David A. Reed Webinar 23

APRIL 20 Troubled Debt Restructuring: Determination & Accounting Chuck Kelly Webinar 23

APRIL 27 Call Report Preparation: Avoiding Common ErrorsStephen J.M. Schiltz

Webinar 23

MAY 4Loan Participation Due Diligence: Practices, Documentation, Servicing & Risks


MAY 11-12 Collections and Bankruptcy School Frank Drake Denver, CO 14


MAY 26Debt Collection Series: Real Estate Loan Workouts, Deeds in Lieu, Short Sales, Foreclosures, Deficiency Judgments & Receiverships





Lending/CollectionsDATE PROGRAM TITLE SPEAKER LOCATION PG

JUNE 2 Lending Series: Best Practices for Member Business LendingBryan W. Mogensen

Webinar 24





JUNE 29Understanding FCRA Permissible Purposes in Obtaining Credit Reports



JULY 13Manufactured & Mobile Home Lending Standards & Eligibility: Origination, Underwriting & Loan Closing Guidelines

Jim Smith Webinar 24

JULY 14 Call Report Preparation for New Preparers & ReviewersStephen J.M. Schiltz

Webinar 24

JULY 19Debt Collection Series: Advanced Collection Concepts, Compliance & Risks


JULY 27 Understanding Letters of Credit: Rules, Responsibilities & Liabilities Elizabeth Fast Webinar 24

AUGUST 16The Application Process for the New Mortgage Lender: Mortgage Application 1003 Line-by-Line


AUGUST 18 Lending Series: Consumer Loan Documentation Ann Brode-Harner Webinar 25

AUGUST 23Complying with Final Military Lending Act Rule Changes Effective October 3, 2016


AUGUST 25 Networking Council - Lenders VariousDenver, CO Phoenix, AZ Tucson, AZ

19

SEPTEMBER 8 Lending Series: Writing Effective Credit Memos & Loan Narratives Ann Brode-Harner Webinar 25

SEPTEMBER 22Debt Collection Series: Best Practices for Garnishments & Levies: Getting It Right!


OCTOBER 13 Proper Repossession, Notice & Sale of Non-Real Estate Collateral Elizabeth Fast Webinar 25

OCTOBER 19Understanding Title Insurance Policies, Commitments & ALTA Endorsements


OCTOBER 25Debt Collection Series: Maximizing Recoveries on Charged-Off Loans


DECEMBER 13Lending Series: Loan Review: Consumer, Commercial & Real Estate


Amazing delivery and presentations.

MWCUA.COM | 800.477.1697 | MOUNTAIN WEST CREDIT UNION ASSOCIATION 5Cancellation Policy: Cancellation deadline and fee details are listed online for each event at www.mwcua.com.


ManagementDATE PROGRAM TITLE SPEAKER LOCATION PG

FEBRUARY 2Managing & Administering Employee Compensation & Benefit Programs

Kay Robinson Webinar 22


MARCH 23Cyber Series: Outsourcing Tech Services: Regulations, Examiner Expectations & Actions for Vendor Management


APRIL 21 Managing Absenteeism & Leaves of Absence Kay Robinson Webinar 23

APRIL 21-23 Mountain West Annual Meeting & Convention VariousColorado Springs, CO

21



MAY 5 Fee Income Strategies 2016: Challenges, Issues & a Look Ahead Lee Wetherington Webinar 24


JUNE 9Cyber Series: FFIEC Cyber Security Risk Assessments: Recent Findings & Recommended Actions

Randall J. Romes Webinar 24

JUNE 21The Growing Scope of Vendor Management: Business Continuity, Cyber Security, Contract Negotiation & More

Dana Bowers Webinar 24

JUNE 28 Developing a Sound Appraisal Management Program Aaron Lewis Webinar 24

JULY 6Treasury Services: New Delivery & Service Models for Cash Management

David Peterson Webinar 24

AUGUST 3 Establishing New Product & Service Controls Brian Vitale Webinar 25

SEPTEMBER 15 Economic Forum Various Sedona, AZ 21

SEPTEMBER 27Cyber Series: Mobile Remote Deposit Strategies: Technology, Deployment Models & Risks

Lee Wetherington Webinar 25

SEPTEMBER 29 Maximizing LinkedIn to Build a “Social Selling” Culture Eric C. Cook Webinar 25

OCTOBER 18 Liquidity Funding Concerns in a Rising Interest Rate Market Gary J. Young Webinar 25

NOVEMBER 15Recognizing & Responding to Elder Fraud: What Every Staff Member Should Know

Barry Thompson Webinar 26

DECEMBER 1Meaningful & Strategic Stress Testing: A Valuable Board & Management Tool

S. Wayne Linder Webinar 26


Dawn Kincaid Webinar 26

DECEMBER 20 Disaster Preparedness, Recovery & Business Continuity Molly Stull Webinar 26





MarketingDATE PROGRAM TITLE SPEAKER LOCATION PG

FEBRUARY 3 Networking Council - Community Development VariousDenver, CO Phoenix, AZ Tucson, AZ

19

FEBRUARY 11 Avoiding Compliance Violations in Advertising Steven Van Beek Webinar 22

FEBRUARY 17 Networking Council - Marketers VariousCasper, WY Denver, CO Phoeniix, AZ

19

MARCH 29Hot Topics in Social Media Strategies: Techniques & Trends for Credit Unions

Eric C. Cook Webinar 23

JUNE 14 Networking Council - Marketers VariousCasper, WY Denver, CO Tucson, AZ

19

JUNE 15 Prospect-to-Member Sales Techniques Tim Tivis Webinar 24

AUGUST 24 Networking Council - Community Development VariousCasper, WY Denver, CO Phoenix, AZ

19

SEPTEMBER 13Navigating Compliance Issues for Promotions, Bonuses, Contests & Sweepstakes


SEPTEMBER 29 Maximizing LinkedIn to Build a “Social Selling” Culture Eric C. Cook Webinar 25

OCTOBER 4 Marketing Summit VariousDenver, CO Phoenix, AZ

21

DECEMBER 6Cyber Series: Meeting Federal Requirements for Tech-Based Marketing: Websites, Social Media, Robo Calls & More


Operations/Front LineDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 5 Record Retention & Destruction Rules: Electronic & Paper Elizabeth Fast Webinar 22

JANUARY 6New Unauthorized ACH Rules: Impact on Return Rates & Fee Thresholds


JANUARY 21 IRA & HSA Update & Review 2016 Frank J. LaLoggia Webinar 22

JANUARY 28 Completing the CTR Line-by-Line Mary-Lou Heighes Webinar 22

FEBRUARY 4 Dealing with ACH Tax Refunds: Exceptions, Posting & Liabilities Michele L. Barlow Webinar 22

FEBRUARY 9 Handling Debit Card Chargebacks Diana Kern Webinar 22

FEBRUARY 23Frontline Series: Teller Development: Managing Dual Control & Cash Limits

Molly Stull Webinar 22

MARCH 31 Developing Your Same-Day ACH Game Plan Jen Kirk Webinar 23

APRIL 6 Managing IRA Beneficiary Designations & Distributions Frank J. LaLoggia Webinar 23

APRIL 12 Completing the SAR Line-by-Line Mary-Lou Heighes Webinar 23

APRIL 13 Your Depositor Has Died: Actions to Take, Mistakes to Avoid Elizabeth Fast Webinar 23

APRIL 28 ACH Rules Update 2016 Shelly Simpson Webinar 23

MAY 11Frontline Series: Business Accounts: Who is Authorized to Open, Close, Transact?


MAY 17 Wire Transfer Compliance, Including International Remittances Ann Brode-Harner Webinar 24

JUNE 8 Federal Government ACH Payments, Reclamations & Garnishments Shelly Simpson Webinar 24

JUNE 15 Prospect-to-Member Sales Techniques Tim Tivis Webinar 24





Operations/Front LineDATE PROGRAM TITLE SPEAKER LOCATION PG

JULY 6Treasury Services: New Delivery & Service Models for Cash Management

David Peterson Webinar 24


JULY 21 Countdown to Same-Day ACH: Deadline September 23, 2016 Jen Kirk Webinar 24

JULY 26Frontline Series: Risks & Precautions for Endorsements & Other Negotiable Instruments


AUGUST 9 E-Mail Risks, Rules, Records & Regulations Nancy Flynn Webinar 25

AUGUST 10 Legally Handling ATM & Debit Card Claims Under Regulation E Elizabeth Fast Webinar 25

AUGUST 30 Frontline Series: Essential Compliance Regulations for the Frontline Dawn Kincaid Webinar 25

AUGUST 31IRA Conversions & Recharacterizations: Understanding Requirements & Avoiding Errors

Frank J. LaLoggia Webinar 25

SEPTEMBER 21 ACH for the Frontline Jen Kirk Webinar 25



OCTOBER 4 Handling Dormant Accounts, Unclaimed Property & Escheatment Elizabeth Fast Webinar 25

OCTOBER 5 Essential Compliance Regulations for Deposit Operations Mary-Lou Heighes Webinar 25

OCTOBER 6Avoiding the Top 10 Legal & Compliance Mistakes in the E-Statement Process

Nancy Flynn Webinar 25

OCTOBER 12 Frontline Series: Skills & Tools for Improving Teller Performance Ann Brode-Harner Webinar 25

OCTOBER 26-27 IRA School Ben Maas Denver, CO 17

NOVEMBER 2 Notary Essentials & Legalities for Credit Unions Elizabeth Fast Webinar 26



NOVEMBER 15Recognizing & Responding to Elder Fraud: What Every Staff Member Should Know

Barry Thompson Webinar 26

NOVEMBER 15-16 IRA School Ben Maas Phoenix, AZ 17

NOVEMBER 17Handling ACH Exceptions & Returns: Unauthorized, Revoked, or Stop Payment?


NOVEMBER 29 Top 10 IRA Issues: Compliance, Reporting, Death & Distributions Frank J. LaLoggia Webinar 26


DECEMBER 15Frontline Series: Powers-of-Attorney In-Depth: Good Faith, Fraud & Fiduciary Capacity


Life changing. Just what I needed at this point in my personal and work life. This was a very powerful experience.

MOUNTAIN WEST CREDIT UNION ASSOCIATION | 800.477.1697 | MWCUA.COM8Cancellation Policy: Cancellation deadline and fee details are listed online for each event at www.mwcua.com.


Security/ITDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 12Cyber Series: Maximizing Cyber Security Soundness & Minimizing Incidents


FEBRUARY 18 Networking Council - Technology VariousDenver, CO Phoenix, AZ Tucson, AZ

20

MARCH 8 Cyber Security Worshop Various Denver, CO 16




APRIL 7Post EMV Card Liability Shift: Managing & Mitigating Card-Not-Present Fraud


MAY 3 Conducting the Annual Physical Security Review Barry Thompson Webinar 24

MAY 25Audit Compliance Series: Developing Quality & Efficiency in Your IT Audit





Dana Bowers Webinar 24

AUGUST 4 15 Errors to Avoid When Conducting Internal Investigations Barry Thompson Webinar 25



SEPTEMBER 27 Networking Council - Technology VariousDenver, CO Phoenix, AZ Rock Spgs., WY

20

NOVEMBER 3Cyber Series: Member Authentication & Validation: The New Normal in Risk Mitigation





Thank you for giving us the proper tools to be successful.



VolunteerDATE PROGRAM TITLE SPEAKER LOCATION PG

FEBRUARY 25Quarterly Supervisory Committee Series: Top 10 Ways to Improve Skills as a Supervisory Committee

Dean Rohne Webinar 22

APRIL 21-23 Mountain West Annual Meeting & Convention VariousColorado Springs, CO

21



MAY 10Quarterly Supervisory Committee Series: Succession Planning for the Board & Supervisory Committee


MAY 18Director Series: Appraisal & Evaluation Guidance on Collateral Valuation: Lender & Board Perspectives


JULY 12 Director Series: Board Oversight & Responsibility for ACH Risk Mary Gilmeister Webinar 24

AUGUST 17Quarterly Supervisory Committee Series: Internal Controls & Due Diligence: The Supervisory Committee’s Role

Dean Rohne Webinar 25

SEPTEMBER 7Financial Literacy Part 1: Understanding the NCUA Regulation & the 7 Critical Risk Areas Directors Should Track


SEPTEMBER 15 Economic Forum Various Sedona, AZ 21

SEPTEMBER 20 Director Series: Director & Officer Liability: Rules, Risks & Trends Jeffrey C. Gerrish Webinar 25

OCTOBER 12 CEO / Board Chair Summit Various Las Vegas, NV 21

OCTOBER 13-14 Volunteer Conference Various Las Vegas, NV 21



NOVEMBER 16Quarterly Supervisory Committee Series: What the Board Needs to Know to Manage IT


DECEMBER 1Meaningful & Strategic Stress Testing: A Valuable Board & Management Tool


Great, realistic tips we can take back to the office and implement.


I’ve been to several conferences for the past six years and this one was the best I’ve ever attended.


Registration Instructions

To register for a class:

Nicole Brusewitz, CUDE, CMPVP, Education and [email protected]. 3275

Diana Stoick, CUDEDirector of [email protected]. 3383

Shainika Jacobs, CUDEEducation [email protected]. 3280

Jaquetta WardDirector of Corporate [email protected]. 2238

STEP 1:Visit the “Training and Events Calendar” under the Education tab at www.mwcua.com.

STEP 2:Go to the date of the class and click on the event title.

STEP 3:Click the “Register” button and proceed to register. A confirmation e-mail will be sent to the email address you provide.

Scholarships

The Mountain West Credit Union Foundation offers professional development scholarships for education and training events. For more information, go to www.mwcua.com, and click the “Mountain West Credit Union Foundation” button, then click “Apply for Grants” to apply for a Professional Development Scholarship.

Education/Events Staff

For questions regarding educational offerings call: 800-477-1697 and dial the four digit extension of the team member listed below.


Center for Credit Union Leadership

The Center for Credit Union Leadership, a division of the Mountain West Credit Union Foundation, combines new and existing leadership development programs to help create a unique set of programs designed to discover, develop, and actively promote the next generation of credit union leaders.

The Mountain West Credit Union Leadership Institute is an in-depth series of workshops designed to develop the talents and skills of emerging leaders within the credit union movement. It is performance based instruction that teaches the art of leadership with well-focused, guided practices that encourage interactive participation and discussions. Participants delve into real life case studies through interaction with peers while developing deep relationships that enhance and strengthen the credit union community. Private one-on-one mentoring/coaching sessions round out this program and give learners a path to continue their leadership journey. Application details and deadlines are available at www.mwcua.com/education/credit-union-leadership-institute.

The Executive Leadership Program was created to find and develop the future leaders of the Credit Union Movement. This program is a complete five-year curriculum built to develop leaders specifically for the credit union industry. Candidates that are selected for the Executive Leadership Program will be funded for immersive instruction in organizational leadership, credit union philosophy, and credit union operations with mentoring and coaching from current credit union industry leaders. This program includes the Mountain West Credit Union Leadership Institute, Credit Union Development Educator (CUDE) Training, Western CUNA Management School, along with special mentoring and coaching programs. To explore further visit www.mwcua.com/felp.

The Chief Executive Institute is an executive-level course designed to help position credit unions for growth and leadership in a complex and ever-changing marketplace. This intensive curriculum meets for five, two-day classroom sessions plus two one-on-one coaching and mentoring sessions. The program is built to help develop a senior leader’s ability to capably and effectively lead the credit union towards achieving strategic goals. Through this advanced program, participants learn how to leverage the Baldrige Excellence Framework to transform their credit union into a dynamic, member-centric organization with greater focus the credit union’s mission, vision, and values. Visit www.mwcua.com/cei for more details.

A journey of self-awareness and a realization of the absolute necessity of positive and strong leadership; not only in the workplace but life in general.


EXCELLENT!!! Loved the presentation and the information. Informative and easy to listen to the speaker, he made it interesting.

Course Descriptions

Bank Secrecy Act SeminarDATE March 22, 2016: Phoenix, AZ

May 3, 2016: Denver, CO

TIME 9:00 am – 4:00 pm

DESCRIPTION How well will your BSA compliance program stand up to regulatory scrutiny? Bank Secrecy Act officers must possess an in depth understanding of the Bank Secrecy Act, its record-keeping and reporting requirements to set up the policies, procedures, and processes that help stop money laundering. At this informative program, credit union compliance expert Mary-Lou Heighes will help BSA officers examine in detail each BSA/AML requirement, each report and its reporting requirements. She will also discuss guidelines for building an effective BSA monitoring system. In addition, we will discuss the credit union’s Customer Identification Program, Risk assessment and its OFAC responsibilities. In just one information-packed day, this program takes up where basic BSA training leaves off.

You’ll learn about:• BSA program elements• Internal procedures and controls• Role of the BSA officer• Risk and duties of credit unions • Money laundering, BSA, USA PATRIOT Act, and OFAC• Currency Transaction Report questions and problem areas• Suspicious Activity Report questions and problem areas• E-Filing and Record-keeping• Customer Identification program and Customer Due Diligence• Consequences of non-compliance

Who Should Attend? This program has valuable information for BSA Officers, manager, and others who are responsible for setting up and monitoring their credit union’s BSA programs. Participants should have a solid understanding of basic BSA and OFAC requirements.

PRESENTER Mary-Lou Heighes

LOCATION See above

COST $229

INCLUDES Instructions, materials, and lunch.



Course Descriptions

CFO Financial Strategies Seminar

DATEMarch 29, 2016: Phoenix, AZJune 8, 2016: Denver, CO

TIME 9:00 am - 4:00 pm

DESCRIPTION From increasing capital to navigating the complex regulatory environment, managing risks while maintaining stability and growth is a constant challenge for financial institutions. Join industry experts as they provide guidance on preparing for success in the ever-evolving credit union industry. We’ll cover risk management, cybersecurity, tax and accounting issues as well as regulatory compliance and hot legal topics affecting those responsible for financial management functions at their credit union.

CPE credits are available for this program (see website for details).

Who Should Attend? All credit union personnel with responsibilities in Interest Rate Risk, Liquidity Risk, ALM, and Investment Strategies.

PRESENTER Various

LOCATION See above

COST $179

INCLUDES Instructions, materials and lunch.

Collections and Bankruptcy SchoolDATE May 11-12, 2016: Denver, CO

TIME 9:00 am - 4:00 pm

DESCRIPTION The two-day Collections and Bankruptcy School is designed to expand your knowledge of legal issues with collections and bankruptcy to keep your credit unions collection practices sound. Register for one day or both!

Day One: CollectionsWe will cover the correct, enforceable steps for the creation, attachment, perfection and enforcement of security interests in non-real-estate collateral, the proper methods of repossession, lien enforcement, and notices. We will address issues of multiple owners, the rights of owners of collateral vs. borrowers, rights against deposit accounts, restrictions against communicating with third parties, and how to accept loan payoffs from family members without violating privacy restrictions. We will also cover obscure aspects of Article Nine of the UCC which expose lenders to severe penalties for even technical violations of the statutes.

Day Two: BankruptcyWe will cover the dozen best-practice steps to address every bankruptcy received by any credit union, what and when to freeze in deposit accounts, how to avoid technical stay-violations and how best to accomplish effective damage control. Bankruptcy is intended first to separate debtors from their debts and second lenders from their collateral. This day will focus on how best to accommodate to the loss of the debt and how best to avoid loss of the collateral. The morning will focus on Chapter 7, whereas the afternoon will focus on Chapter 13.

Who Should Attend? Presidents/CEOs/managers, loan officers, credit committee members/volunteers, collection officers, compliance officers, and any other credit union staff responsible for minimizing the credit union’s exposure to bankruptcy losses, collections, or lending in general would benefit from these seminars.

PRESENTER Frank Drake

LOCATION Mountain West Sterner Training Center, 1009 Grant Street Denver, CO

COST $229 per day, $418 both days

INCLUDES Instruction, materials and lunch.



Course Descriptions

Credit Union Leadership Institute

DATE

Arizona Co-hort:March 8-9, 2016: Tucson, AZMay 3-4, 2016: Tucson, AZAugust 2-3, 2016: Phoenix, AZSeptember 13-14, 2016: Phoenix, AZ

Colorado Co-hort:March 22-23, 2016: Denver, COMay 17-18, 2016: Denver, COAugust 16-17, 2016: Denver, COSeptember 22-23, 2016: Denver, CO

Wyoming Co-hort: March 15-16, 2016: Casper, WYMay 10-11, 2016: Casper, WYAugust 9-10, 2016: Casper, WYSeptember 22-23, 2016: Denver, CO

TIME Start time varies; a full schedule is available upon request.

DESCRIPTION What it is: The Credit Union Leadership Institute is an exceptional in-depth series of workshops designed for credit union employees who show the ability to assume greater roles and responsibilities. It is performance based instruction that teaches the art of leadership with well-focused, guided practices that encourage interactive participation and discussions.

The positive impact on employee dynamics ignites a passion that keeps participants motivated as they develop the leader within. They will delve into real life case studies through interaction with peers developing deep relationships that enhance and strengthen the credit union community. Private one-on-one mentoring/coaching sessions are key to the individual’s success and thus the credit union’s success.

Benefits: The benefits of developing leaders directly relates to higher employee commitment, reduced turnover, higher morale, and increased productivity and profitability for credit unions. Improved accountability, stronger work ethic, better employee relations, greater retention and better conflict management are all a direct result of participating in the Credit Union Leadership Institute.

Who Should Attend? Open to non-CEOs only (do not have to be in a management position to be nominated)

PRESENTERSPeregrine Leadership Institute: Dr. Olin Oedekoven, Deborah K. Robbins, Howard A. (Art) Dillon Jr., Rod Warne, Chris Walsh and Robin Carlson.

LOCATION See above

COST $3,300 per participant, plus travel (credit union scholarships available)

INCLUDESFour 2-day workshops, one-on-one coaching mentoring session with each participant at their office, graduation/recognition dinner, handouts, books, videos, lunches and networking dinner sessions.



Course Descriptions

Cyber Security WorkshopDATE March 8, 2016: Denver, CO

March 10, 2016: Phoenix, AZ

TIME 9:00 am – 4:00 pm

DESCRIPTION Cyber security attacks on financial institutions have become exceedingly more frequent, sophisticated, and targeted. You can chalk this up to the high value that cyber criminals place on the personal and financial data that this particular industry stores and transmits. Small and mid-sized credit unions have fallen increasingly under attack due to their perception as “softer” targets. Consequently, the FFIEC has stepped up their focus on prevention, monitoring, testing, and resilience. Is your credit union adequately prepared for an attack or even your next audit?

The workshop will:• Address the most important issues in cyber security that are threatening credit union information systems

and network infrastructure • Help credit unions understand why their data is so valuable to cyber criminals and how they are using it • Educate credit unions on the types of attacks and advanced persistent threats that are being launched

against them • Teach credit unions what areas are under attack and what they need to know to adequately defend

themselves • Review the latest FFIEC guidance on cyber security and cyber resilience, including the NIST framework on

which they are basing their approach • Share proactive strategies and best practices for timely and effective incident response

Additionally, the National Credit Union Administration has been invited to speak on the cyber security self-assessment, guidance and training, as well as 2016 NCUA Examination Focus.

Who Should Attend? IT Management, IT Security Professionals, Operational Technology Professionals,System Administrators, Database Administrators, Data Privacy Specialists, Application Support Personnel, Legal, Human Resources Professionals, Operational Technology Auditors, Compliance Officers, Corporate and Security Professionals. Anyone interested in learning about state of the art security practices and their practical implementation as well as securing their enterprise and its core processes.

PRESENTERS Steve Martin, Chris Martincavage, Mark Mueller and Tom Neclerio.

LOCATION See above

COST $229

INCLUDES Instructions, materials, and lunch.



Course Descriptions

IRA School: Essentials & Advanced IRAs

DATEOctober 26-27, 2016: Denver, CONovember 15-16, 2016: Phoenix, AZ

TIME 9:00 am – 4:30 pm

DESCRIPTION IRA EssentialsIRA Essentials gives attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to help participants apply information to job-related situations. Attendees will leave this session able to work with IRA owners and process basic IRA transactions with confidence. This is a beginner’s session; no previous IRA knowledge is assumed.

Course topics include:Introduction to IRAs: Explain the benefits of an IRA and identify the tax differences of a Traditional and Roth IRA.

Establishing an IRA: Examine the process for establishing an IRA and the required documents and differentiate between the types of beneficiaries.

IRA Funding: Learn about the Traditional and Roth IRA eligibility requirements, identify the contribution limit and deadline, and ensure accurate contribution reporting.

IRA Distributions: Distinguish the possible taxes on IRA distributions, identify federal and state tax withholding requirements, examine IRS penalties and their exceptions, and ensure accurate distribution reporting.

IRA Portability: Identify the differences between a rollover and a transfer, recognize rollovers between IRAs and employer-sponsored retirement plans, and ensure accurate rollover reporting.

Who Should Attend? You should attend this seminar if you need to learn the basics of Traditional and Roth IRAs or want an updated, general refresher on IRA rules.

Advanced IRAsAdvanced IRAs builds on the attendees’ knowledge of IRA basics to address some of the more complex IRA issues their financial organizations may handle. This is an advanced session; previous IRA knowledge is assumed. The instructor uses real-world exercises to help participants apply information to job related situations.

Course topics include: Resolving Contribution Issues: Identify the difference between a true excess and a deemed excess, explain the deadline to correct an excess contribution, and calculate net income attributable (NIA) and describe the methods for correcting an excess contribution.

Advanced Portability: Explain the restrictions on the movement between IRAs and the result of violating the portability restrictions, recognize the options available when moving from an employer-sponsored retirement plan to an IRA, and describe a conversion, a reconversion, and the consequences of an ineligible conversion.

Required Minimum Distributions: Calculate a required minimum distribution (RMD), discuss the RMD rules and reporting requirements.

Beneficiary Distributions: Describe beneficiary distribution options and recognize beneficiary payment and election deadlines.

Correcting Tax Forms: Identify how to manually correct IRS Forms 1099-R and 5498, and how to correctly complete IRS Form 1096.

Who Should Attend? You should attend this seminar if you are an IRA administrator, or member services personnel who has working knowledge of basic IRA operations or wishes to expand your expertise and provide enhanced customer service; or are a compliance specialist with procedural oversight of IRA policies and practices.

PRESENTER Ben Maas

LOCATION See above





Course Descriptions

Networking Council – Community Development

DATEFebruary 3, 2016: Denver, CO, Phoenix, AZ & Tucson, AZAugust 25, 2016: Casper, WY, Denver, CO & Phoenix, AZ

TIME Start time varies

DESCRIPTION The Community Development Council provides credit union professionals who are responsible for building and developing targeted community relationships and strategic partnerships the opportunity to network and share the challenges and successes in developing new partnership opportunities and growing existing relationships.The Council is interactive and belongs to the members as an outlet and a source for solving problems that will further the success of credit unions in their communities.

Who Should Attend? Credit union community development professionals.

PRESENTER Facilitated by an Association staff member or credit union professional.

LOCATION See above

COST $20 per session. Email [email protected] to register.

INCLUDES Networking and continental breakfast.

Networking Council – ComplianceDATE June 16, 2016: Denver, CO, Grand Junction, CO & Rock Springs, WY


DESCRIPTION The Compliance Networking Council brings together compliance professionals to discuss the challenges inherent in keeping credit unions compliant with the regulations that govern them. The council provides opportunities to meet with your counterparts from other credit unions, discuss upcoming regulatory changes, as well as strategies to minimize their impact. Members benefit from networking with their compliance peers, as well as having access to a Regulatory Affairs team member from the Mountain West Credit Union Association.

Who Should Attend? Credit union compliance professionals.

PRESENTER Facilitated by an Association staff member.

LOCATION See above



Networking Council – Human Resources & TrainersDATE June 9, 2016: Casper, WY, Denver, CO, Phoenix, AZ & Tucson, AZ


DESCRIPTION HR and Trainers Networking Council provides a forum for credit union professionals in human resources and training to learn, teach, and pass on tips; provide resources and information; and share professional knowledge in a self-directed forum. The open format of this council serves to encourage and re-charge colleagues who deal with similar challenges and developments within the credit union movement.

Who Should Attend? Credit union human resources and training professionals.


LOCATION See above





Course Descriptions

Networking Council – Lenders

DATEMarch 1, 2016: Denver, CO, Grand Junction, CO & Tucson, AZ August 24, 2016: Denver, CO, Phoenix, AZ & Tucson, AZ


DESCRIPTION Members of this council will stay on top of matters affecting the lending industry by having access to a wealth of information through networking with fellow credit union lenders. This Council is not just about lending issues, it’s about getting prepared for new opportunities and concerns facing credit unions now through peer support and resources in lending strategies that will help bolster interest in the industry.

Who Should Attend? Credit union lending professionals.


LOCATION See above



Networking Council – Marketers

DATEFebruary 17, 2016: Casper, WY, Denver, CO & Phoenix, AZJune 14, 2016: Casper, WY, Denver, CO & Tucson, AZ


DESCRIPTION The Marketers Networking Council provides professionals in the marketing, communications, media relations and public relations fields the opportunity to network and share the challenges and successes promoting their credit union’s products and services. The Council is interactive and belongs to the members as an outlet and a source for solving problems that will further the success of credit unions.

Who Should Attend? Credit union marketing professionals.


LOCATION See above



Networking and finding that cooperative spirit is very beneficial to me and my credit union.



Course Descriptions

Networking Council – Technology

DATEFebruary 18, 2016: Denver, CO, Phoenix, AZ & Tucson, AZSeptember 27, 2016: Denver, CO, Phoenix, AZ & Rock Springs, WY


DESCRIPTION The Technology Networking Council provides professionals in the information technology field to network, share best practices, and ideas on the latest technology and trends. IT staff, managers, operations officers, and any professionals who deal with technology issues are encouraged to join this council. The Council is interactive and belongs to the members as an outlet and a source for solving problems that will further the success of credit unions.

Who Should Attend? Credit union IT staff, managers and operations officers.


LOCATION See above



Regulatory Compliance School

DATESeptember 13-14, 2016: Denver, COOctober 12-13, 2016: Phoenix, AZ

TIME 9:00 am – 4:00 pm

DESCRIPTION As a credit union compliance professional, you face a complex regulatory environment and challenging compliance issues. Plan to attend the Mountain West Regulatory Compliance School taught by compliance expert, Gaye DeCesare, NCCO, CUCE, BSACS, where you will receive a solid understanding of the regulations and laws affecting your regulatory compliance responsibilities.

This 2-day program will provide you with the latest information regarding operational compliance issues, and update you on current areas of concern expressed by regulators and examiners. Plan to attend this important program so you can stay up-to-date with the latest compliance regulations and ensure your credit union is operating within the current laws.

Who Should Attend? Credit union compliance professionals.

PRESENTER Gaye DeCesare

LOCATION See above




Conferences

Below is a list of events and conferences sponsored by various credit union organizations.

CUNA Governmental Affairs Conference (GAC)DATE February 21-25, 2016LOCATION Washington, DCDESCRIPTION Unite with thousands of credit union

leaders at the year’s biggest credit union advocacy event: CUNA Governmental Affairs Conference. CUNA GAC brings together advocates on behalf of America’s credit unions and our more than 100 million members. GAC Hill Hikes represent all 50 states, meeting face-to-face with representatives about important issues and showing the positive impact we make on their constituents’ financial lives.

MORE INFO http://events.cuna.org/gac

Mountain West Credit Union Association Annual Meeting & ConventionDATE April 21-23, 2016LOCATION Colorado Springs, CO DESCRIPTION The largest concentration of credit union

executives and volunteers from the Mountain West region convene each year at the Mountain West Annual Meeting & Convention. Hear from business strategists and credit union experts on the business and financial services landscape, identify new strategies to propel your credit union forward, attend breakout sessions on the hottest issues in the credit union movement, and network with fellow credit union leaders and volunteers.

MORE INFO www.mwcua.com/am

America’s Credit Union ConferenceDATE June 26-29, 2016LOCATION Seattle, WADESCRIPTION Top credit union leaders will meet in

Seattle, WA to take part the America’s Credit Union Conference and World Credit Union Conference. This conference is an opportunity for you and your team to take part in igniting the credit union spirit throughout the United States.

MORE INFO http://events.cuna.org/acuc/home

World Council of Credit Union’s Conference DATE July 17-20, 2016LOCATION Belfast, Ireland, UKDESCRIPTION Join World Council for thought-provoking

educational content, first-rate speakers and outstanding networking opportunities with credit union leaders worldwide at the 2016 World Credit Union Conference in Belfast, Ireland.

MORE INFO www.cuinbelfast2016.org

Economic ForumDATE September 15, 2016LOCATION Sedona, AZDESCRIPTION Join your peers to find out what state and

national economists are predicting for 2016 and what national and state regulations are looking at this year. Credit Union CEO’s, CFO’s, volunteers and anyone interested in the state of our economy in the future should plan to attend this event.

MORE INFO www.mwcua.com/econforum

Marketing SummitDATE October 4, 2016LOCATION Denver, CO & Phoenix, AZDESCRIPTION Credit union marketing professionals will

convene for this one day exchange of knowledge and new ideas in a multi-city format.

MORE INFO www.mwcua.com/mktgsummit

CEO/Board Chair SummitDATE October 12, 2016LOCATION Las Vegas, NVDESCRIPTION An exclusive conference for credit union

board chairman and CEO’s only to look deep into organizational and governance topics.

MORE INFO www.mwcua.com/cbv

Volunteer ConferenceDATE October 13-14, 2016LOCATION Las Vegas, NVDESCRIPTION This conference provides credit union

volunteers with an opportunity to develop skills for exemplary leadership within their role on the credit union board or supervisory committee. Whether a new or seasoned volunteer, your attendance at this conference will provide you with information and insights to further your strategic leadership skills.

MORE INFO www.mwcua.com/cbv


Train with national thought-leaders in the credit union industry without ever having to leave your credit union. Webinars allow credit unions to train staff by participating in live webcasts through their web browser and listening to audio through their telephone or computer speakers. Or, by purchasing a recorded session, you can train your staff on-demand by computer, iPad, iPhone or Android. Select one of three registration options.

1. LIVE WEBINAR: 90 Minutes – $199 per connection (multiple people may attend)

2. ON-DEMAND WEB LINK – $199 ON-DEMAND LINK is a recording of the live event including audio, visuals, and handouts and may be distributed throughout credit union to train people as well as downloaded for future use.

3. BOTH LIVE WEBINAR AND ON-DEMAND WEB LINK – $245

Cheaper by the dozen: Order 12 webinars (including archived programs) and your credit union will automatically receive a complimentary certificate for a free webinar!

DATE TITLE PRESENTER

JANUARY 5 Record Retention & Destruction Rules: Electronic & Paper Elizabeth Fast

JANUARY 6 New Unauthorized ACH Rules: Impact on Return Rates & Fee Thresholds Michele L. Barlow

JANUARY 7 Lending Series: Essential Compliance Requirements for Lenders Susan Costonis

JANUARY 12 Cyber Series: Maximizing Cyber Security Soundness & Minimizing Incidents Randy Romes

JANUARY 14 Debt Collection Series: The Essentials of Collection Law David A. Reed

JANUARY 19 Denied Loan Requirements: Consumer, Commercial & Real Estate Ann Brode-Harner

JANUARY 20 Adjustable Rate Mortgage (ARM) Rule Changes Effective April 1, 2016 Bill Elliott

JANUARY 21 IRA & HSA Update & Review 2016 Frank J. LaLoggia

JANUARY 26Director Series: Managing Reports to the Board: Requirements, Timing, Delivery Options, Risks & Concerns

Ann Brode-Harner

JANUARY 27 Demystifying Rules for TRID Tolerances Steven Van Beek

JANUARY 28 Completing the CTR Line-by-Line Mary Lou Heighes

FEBRUARY 2 Managing & Administering Employee Compensation & Benefit Programs Kay Robinson

FEBRUARY 3 New Compliance Officer Boot Camp Carol Quicci

FEBRUARY 4 Dealing with ACH Tax Refunds: Exceptions, Posting & Liabilities Michele L. Barlow

FEBRUARY 9 Handling Debit Card Chargebacks Diana Kern

FEBRUARY 11 Avoiding Compliance Violations in Advertising Steven Van Beek

FEBRUARY 16Telephone Consumer Protection Act: What You Need to Know About the New Requirements

Steven Van Beek

FEBRUARY 17Audit Compliance Series: Overseeing Credit Union Performance: The Role of Audit

Gary J. Young

FEBRUARY 18 Determining Cash Flow from Personal Tax Returns Part 1: Schedules A, B, C & D Tim Harrington

FEBRUARY 23 Frontline Series: Teller Development: Managing Dual Control & Cash Limits Molly Stull


Bill Elliott

FEBRUARY 25Quarterly Supervisory Committee Series: Top 10 Ways to Improve Skills as a Supervisory Committee

Dean Rohne

2016 Webinars



2016 Webinars


MARCH 2 Creating a Consumer Lending Machine: Products, Concepts & Strategies Tim Harrington

MARCH 3 How to Complete & File UCC-1 Financing Statements Elizabeth Fast

MARCH 8 Credit Reporting Guidelines, Rules & Best Practices: FCRA & FACT Act David A. Reed

MARCH 9Director Series: What Directors Should Know About CECL, ALLL & New Credit Impairment Standards

Tommy Troyer

MARCH 10 Determining Cash Flow from Personal Tax Returns Part 2: Schedules E & F Tim Harrington

MARCH 15Audit Compliance Series: Auditing for TRID Compliance: Safe Harbor Expires February 1, 2016 Ann Brode-Harner

MARCH 16 Flood Insurance Compliance Update & FAQs Ann Brode-Harner

MARCH 22Lending Series: The CFPB’s Four Ds of Fair Lending: Deceptive Marketing, Debt Traps, Dead Ends & Discrimination

Susan Costonis


Brian Vitale

MARCH 29 Hot Topics in Social Media Strategies: Techniques & Trends for Credit Unions Eric C. Cook

MARCH 30 Debt Collection Series: Your Member Has Filed Bankruptcy, Now What? Elizabeth Fast

MARCH 31 Developing Your Same-Day ACH Game Plan Jen Kirk

APRIL 5New Federal Regulations Targeting Student Accounts, Including Debit & Prepaid Cards: Effective July 1, 2016

Steven Van Beek

APRIL 6 Managing IRA Beneficiary Designations & Distributions Frank J. LaLoggia

APRIL 7 Post EMV Card Liability Shift: Managing & Mitigating Card-Not-Present Fraud Lee Wetherington

APRIL 12 Completing the SAR Line-by-Line Mary-Lou Heighes

APRIL 13 Your Depositor Has Died: Actions to Take, Mistakes to Avoid Elizabeth Fast

APRIL 14 Fundamentals of Residential Mortgage Underwriting Tommy Troyer

APRIL 19 Effective Management of Credit Report Disputes David A. Reed

APRIL 20 Troubled Debt Restructuring: Determination & Accounting Chuck Kelly

APRIL 21 Managing Absenteeism & Leaves of Absence Kay Robinson


Carol Quicci

APRIL 27 Call Report Preparation: Avoiding Common Errors Stephen Schiltz

APRIL 28 ACH Rules Update 2016 Shelly Simpson



MAY 3 Conducting the Annual Physical Security Review Barry ThompsonMAY 4 Loan Participation Due Diligence: Practices, Documentation, Servicing & Risks Elizabeth FastMAY 5 Fee Income Strategies 2016: Challenges, Issues & a Look Ahead Lee Wetherington

MAY 10Quarterly Supervisory Committee Series: Succession Planning for the Board & Supervisory Committee

David A. Reed

MAY 11Frontline Series: Business Accounts: Who is Authorized to Open, Close, Transact?

Mary-Lou Heighes

MAY 12 Managing the Force-Placed Insurance Process Bill ElliottMAY 17 Wire Transfer Compliance, Including International Remittances Ann Brode-Harner

MAY 18Director Series: Appraisal & Evaluation Guidance on Collateral Valuation: Lender & Board Perspectives

S. Wayne Linder

MAY 24 Understanding & Managing the CFPB Complaint Process Susan CostonisMAY 25 Audit Compliance Series: Developing Quality & Efficiency in Your IT Audit Brian Vitale

MAY 26Debt Collection Series: Real Estate Loan Workouts, Deeds in Lieu, Short Sales, Foreclosures, Deficiency Judgments & Receiverships

Elizabeth Fast

JUNE 2 Lending Series: Best Practices for Member Business Lending Bryan W. Mogensen

JUNE 7Hiring in the Digital Age: What Every HR Manager Needs to Know About Social Media

Eric C. Cook

JUNE 8 Federal Government ACH Payments, Reclamations & Garnishments Shelly Simpson


Randy Romes

JUNE 15 Prospect-to-Member Sales Techniques Tim TivisJUNE 16 ACH Rules for Deceased Accountholders & Federal Government Payments Michele L. Barlow


Dana Bowers

JUNE 22 Privacy Notice Compliance: Content & Delivery Steven Van Beek


Elizabeth Fast

JUNE 28 Developing a Sound Appraisal Management Program Aaron LewisJUNE 29 Understanding FCRA Permissible Purposes in Obtaining Credit Reports Steven Van Beek

JULY 6 Treasury Services: New Delivery & Service Models for Cash Management David PetersonJULY 7 Your Borrower Has Died: Actions to Take, Mistakes to Avoid Elizabeth FastJULY 12 Director Series: Board Oversight & Responsibility for ACH Risk Mary Gilmeister

JULY 13Manufactured & Mobile Home Lending Standards & Eligibility: Origination, Underwriting & Loan Closing Guidelines

Jim Smith

JULY 14 Call Report Preparation for New Preparers & Reviewers Stephen SchiltzJULY 19 Debt Collection Series: Advanced Collection Concepts, Compliance & Risks David A. Reed

JULY 20Analyzing & Managing Escrow Accounts for Overages, Deficiencies & Delinquencies

Ann Brode-Harner

JULY 21 Countdown to Same-Day ACH: Deadline September 23, 2016 Jen Kirk

JULY 26Frontline Series: Risks & Precautions for Endorsements & Other Negotiable Instruments

Mary-Lou Heighes

JULY 27 Understanding Letters of Credit: Rules, Responsibilities & Liabilities Elizabeth Fast

2016 Webinars



AUGUST 3 Establishing New Product & Service Controls Brian Vitale

AUGUST 4 15 Errors to Avoid When Conducting Internal Investigations Barry Thompson

AUGUST 9 E-Mail Risks, Rules, Records & Regulations Nancy Flynn

AUGUST 10 Legally Handling ATM & Debit Card Claims Under Regulation E Elizabeth Fast

AUGUST 16The Application Process for the New Mortgage Lender: Mortgage Application 1003 Line-by-Line

Bill Elliott

AUGUST 17Quarterly Supervisory Committee Series: Internal Controls & Due Diligence: The Supervisory Committee’s Role

Dean Rohne

AUGUST 18 Lending Series: Consumer Loan Documentation Ann Brode-Harner

AUGUST 23 Complying with Final Military Lending Act Rule Changes Effective October 3, 2016 Elizabeth Fast

AUGUST 24 Audit Compliance Series: Auditing for BSA Compliance Carol Quicci

AUGUST 30 Frontline Series: Essential Compliance Regulations for the Frontline Dawn Kincaid

AUGUST 31IRA Conversions & Recharacterizations: Understanding Requirements & Avoiding Errors

Frank J. LaLoggia

2016 Webinars

SEPTEMBER 7Financial Literacy Part 1: Understanding the NCUA Regulation & the 7 Critical Risk Areas Directors Should Track

Jim Higbee

SEPTEMBER 8 Lending Series: Writing Effective Credit Memos & Loan Narratives Ann Brode-Harner

SEPTEMBER 13 Navigating Compliance Issues for Promotions, Bonuses, Contests & Sweepstakes Steven Van Beek

SEPTEMBER 20 Director Series: Director & Officer Liability: Rules, Risks & Trends Jeffrey C. Gerrish

SEPTEMBER 21 ACH for the Frontline Jen Kirk

SEPTEMBER 22 Debt Collection Series: Best Practices for Garnishments & Levies: Getting It Right! Elizabeth Fast


Lee Wetherington


Mary-Lou Heighes

SEPTEMBER 29 Maximizing LinkedIn to Build a “Social Selling” Culture Eric C. Cook

OCTOBER 4 Handling Dormant Accounts, Unclaimed Property & Escheatment Elizabeth Fast

OCTOBER 5 Essential Compliance Regulations for Deposit Operations Mary-Lou Heighes

OCTOBER 6 Avoiding the Top 10 Legal & Compliance Mistakes in the E-Statement Process Nancy Flynn

OCTOBER 12 Frontline Series: Skills & Tools for Improving Teller Performance Ann Brode-Harner

OCTOBER 13 Proper Repossession, Notice & Sale of Non-Real Estate Collateral Elizabeth Fast

OCTOBER 18 Liquidity Funding Concerns in a Rising Interest Rate Market Gary J. Young

OCTOBER 19 Understanding Title Insurance Policies, Commitments & ALTA Endorsements Elizabeth Fast

OCTOBER 20 Conducting the 2016 ACH Audit Jen Kirk

OCTOBER 25 Debt Collection Series: Maximizing Recoveries on Charged-Off Loans David A. Reed


Ann Brode-Harner


Jim Higbee


2016 Webinars

CUTrainingNetCUTrainingNET is your new all-in-one training solution! Choose from nearly 50 recorded webinars in bundles of 10 at a discounted rate of up to 25%! Once you have selected your webinars, a webpage will be created containing links to your chosen training. You can customize this page with your credit union’s logo and colors and then share it with any employee or board member. Your customized website will be accessible via desktop or mobile devices and available 24 hours a day, for up to one year.

To learn more, visit www.mwcua.com/education/webinars.

NOVEMBER 2 Notary Essentials & Legalities for Credit Unions Elizabeth Fast

NOVEMBER 3Cyber Series: Member Authentication & Validation: The New Normal in Risk Mitigation

Brian Vitale


Elizabeth Fast

NOVEMBER 10Audit Compliance Series: Developing a Risk-Based Compliance Audit Process for Deposits

Susan Costonis

NOVEMBER 15 Recognizing & Responding to Elder Fraud: What Every Staff Member Should Know Barry Thompson

NOVEMBER 16Quarterly Supervisory Committee Series: What the Board Needs to Know to Manage IT

Randall J. Romes

NOVEMBER 17 Handling ACH Exceptions & Returns: Unauthorized, Revoked, or Stop Payment? Michele L. Barlow

NOVEMBER 29 Top 10 IRA Issues: Compliance, Reporting, Death & Distributions Frank J. LaLoggia

NOVEMBER 30 Annual Robbery Training for All Staff Troy Evans

DECEMBER 1 Meaningful & Strategic Stress Testing: A Valuable Board & Management Tool S. Wayne Linder


Steven Van Beek

DECEMBER 8 Rewarding & Retaining the Best Employees Diane Pape Reed

DECEMBER 13 Lending Series: Loan Review: Consumer, Commercial & Real Estate Ann Brode-Harner


Dawn Kincaid

DECEMBER 15Frontline Series: Powers-of-Attorney In-Depth: Good Faith, Fraud & Fiduciary Capacity

Elizabeth Fast

DECEMBER 20 Disaster Preparedness, Recovery & Business Continuity Molly Stull


Brian Vitale


I learned a lot of new information that will increase my ability to help our members, thanks!


2016 Special Webinar Series

In 2016 we will offer seven specialized webinar series. Each series contains four or six topic-specific webinars—which can be accessed live or on demand—at a discounted rate. The webinars contained within each series can still be accessed individually, but by registering for an entire series, you will gain access to a package of webinars at a discounted rate. The webinar series for 2016 include Audit Compliance Series, Cyber Series, Debt Collection Series, Director Series, Frontline Series, Lending Series, and Quarterly Supervisory Committee Series.

Audit Compliance SeriesThe Audit Compliance Series (6 sessions) is designed for staff of all skill levels. Participants will benefit from the latest financial-management strategies and techniques designed to take their skills to the next level. Newer specialists may want to attend all six sessions, while more-experienced employees may select topics to meet their specific needs.

2/17/2016 Overseeing Credit Union Performance: The Role of Audit 3/15/2016 Auditing for TRID Compliance: Safe Harbor Expires February 1, 2016 5/25/2016 Developing Quality & Efficiency in Your IT Audit8/24/2016 Auditing for BSA Compliance10/26/2016 Auditing Your Loan Portfolio: Consumer, Commercial & Real Estate 11/10/2016 Developing a Risk-Based Compliance Audit Process for Deposits

Cyber SeriesFrom regulatory guidance, to risk assessment, to product and deployment strategies, Cyber Series (6 sessions) will provide an informed, practical approach to today’s cyber trends and challenges.

1/12/2016 Maximizing Cyber Security Soundness & Minimizing Incidents3/23/2016 Outsourcing Tech Services: Regulations, Examiner Expectations & Actions for Vendor Management6/9/2016 FFIEC Cyber Security Risk Assessments: Recent Findings & Recommended Actions9/27/2016 Mobile Remote Deposit Strategies: Technology, Deployment Models & Risks11/3/2016 Member Authentication & Validation: The New Normal in Risk Mitigation12/6/2016 Meeting Federal Requirements for Tech-Based Marketing: Websites, Social Media and Robo Calls

Debt Collection SeriesThe Debt Collection Series (6 sessions) is designed for those who have accountholders or borrowers with at-risk debt. Attending this series will teach you the legalities, compliance issues, and best practices for collections, loan modifications, bankruptcy, charge-offs, garnishments, and levies.

1/14/2016 The Essentials of Collection Law3/30/2016 Your Member Has Filed Bankruptcy, Now What?5/26/2016 Real Estate Loan Workouts, Deeds in Lieu, Short Sales, Foreclosures, Deficiency Judgments & Receiverships7/19/2016 Advanced Collection Concepts, Compliance & Risks9/22/2016 Best Practices for Garnishments & Levies: Getting It Right!10/25/2016 Maximizing Recoveries on Charged-Off Loans


Series Pricing - 6 Webinar Series$999* for the entire series (Live OR Recorded)

Savings of $195!$1,230* for the entire series (Live AND Recorded)

Savings of $240!

Series Pricing - 4 Webinar Series$666* for the entire series (Live OR Recorded)

Savings of $130!$820* for the entire series (Live AND Recorded)

Savings of $160!


Director SeriesThe Director Series (6 sessions) is designed exclusively for directors. This series will ensure they understand their management oversight and enterprise risk governance responsibilities.

1/26/2016 Managing Reports to the Board: Requirements, Timing, Delivery Options, Risks & Concerns3/9/2016 What Directors Should Know About CECL, ALLL & New Credit Impairment Standards5/18/2016 Appraisal & Evaluation Guidance on Collateral Valuation: Lender & Board Perspectives7/12/2016 Board Oversight & Responsibility for ACH Risk9/20/2016 Director & Officer Liability: Rules, Risks & Trends12/14/2016 Essential Compliance Training for the Board & Senior Management

Frontline SeriesThe Frontline Series (6 sessions) is specially designed to provide the necessary training so the frontline can perform and improve their wide-ranging skills with assurance and accuracy. This series will address key knowledge and skill areas from performance enhancement, to regulatory requirements, to understanding endorsements, to managing business accounts and powers-of-attorney.

2/23/2016 Teller Development: Managing Dual Control & Cash Limits5/11/2016 Business Accounts: Who is Authorized to Open, Close, Transact?7/26/2016 Risks & Precautions for Endorsements & Other Negotiable Instruments8/30/2016 Essential Compliance Regulations for the Frontline10/12/2016 Skills & Tools for Improving Teller Performance12/15/2016 Powers-of-Attorney In-Depth: Good Faith, Fraud & Fiduciary Capacity

Lending SeriesThe Lending Series (6 sessions) is designed for beginning and advanced lenders. This series will provide training on the skills needed to deliver excellent service, be knowledgeable about rates and ensure you are up-to-date with the most current information, regulations and best practices.

1/7/2016 Essential Compliance Requirements for Lenders3/22/2016 The CFPB’s Four Ds of Fair Lending: Deceptive Marketing, Debt Traps, Dead Ends & Discrimination6/2/2016 Best Practices for Member Business Lending8/18/2016 Consumer Loan Documentation9/8/2016 Writing Effective Credit Memos & Loan Narratives12/13/2016 Loan Review: Consumer, Commercial & Real Estate

Quarterly Supervisory Committee SeriesThe Quarterly Supervisory Committee Series (4 sessions) will address key areas that focus on developing the oversight skills and knowledge that come with responsibilities as a Supervisory Committee Member. By attending this quarterly series, you will learn ways to improve the committee’s overall function and gain crucial information regarding protecting assets, enhancing the committee’s strength, succession planning, and IT oversight.

2/25/2016 Top 10 Ways to Improve Skills as a Supervisory Committee5/10/2016 Succession Planning for the Board & Supervisory Committee8/17/2016 Internal Controls & Due Diligence: The Supervisory Committee’s Role11/16/2016 What the Board Needs to Know to Manage IT

*Discounted pricing is only available to those credit unions that sign up for an entire series at one time and by June 30, 2016. Otherwise regular pricing will apply. Webinar series do not qualify for the Cheaper by the Dozen promotion.


2016 Special Webinar Series


National Certification Programs

CUNA’s self-study learning is a flexible, affordable way to strengthen current abilities and enhance opportunities for advancement. Courses are provided in print and online formats, and college credit options and recognition opportunities are available. For proven results, exams are offered for every course, as well as a number of designations across multiple credit union disciplines. Let others know you are a professional who has successfully demonstrated a deep understanding in your area of expertise.

Certificate Programs:Whether you’re online with CUNA Professional Development Online (CPD Online) or using their print courses, the best on-demand, flexible, self-study credit union training is at your fingertips. For proven results, exams are offered for every course, as well as a number of designations across multiple credit union disciplines. CU Advance is an interactive, competency-based learning program offered through CPD Online. Learners take courses based on their own personal competencies, knowledge, training and experience. Each CU Advance learning module consists of 5-6 courses. Each course is designed to provide 20-30 minutes of optimum learning enjoyment. CU Advance offers a uniquely difference learning experience because it has:

• Blended learning that incorporates a variety of delivery channels including print, audio, video, web and instructor-led.

• Learner-directed courses that give your employees the flexibility to take modules in any order and test out of courses with pre-tests.

• Competency-driven career pathing built to help learners move toward the career path of their choice within the credit union.

• Experiential learning, including interactive exercises, community chat rooms, field trips to additional resources, practice activities, simulations, case studies and printed materials.

STAR and MERIT offer practical job-specific training courses designed to develop staff to their top performance potential. These traditional courses are offered in both print and online formats to make learning easy. One final exam per course provides the student the opportunity to test their knowledge.

Designation Programs:Bank Secrecy Act Compliance Specialist (BSACS)Certified Credit Union Executive (CCUE)Certified Credit Union Financial Counselor (CCUFC)Certified Credit Union Volunteer (CCUV)Credit Union Business Development Professional (CUBDP)Certified Credit Union Investments Professional (CCUIP)Credit Union Business Lending Professional (CUBLP)Credit Union Compliance Expert (CUCE)Credit Union Certified Marketing Executive (CUCME)Credit Union Enterprise Risk Management Expert (CUERME)Credit Union Security & Fraud Expert (CUSFE)

To learn more and to order courses go to www.cuna.org, and visit the Training & Events tab.

100 % CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact CUNA for a full refund or credit.


Instructor Bios

Robin CarlsonTrainer, Peregrine Leadership Institute

Robin Carlson has over 30 years of leadership experience in the private sector in all organizational levels from first-line employee to senior manager. She has worked extensively in the mining industry and has consulted to the mining and gas industries. Robin has broad experience in training, developing, and leading multifunctional work teams and continuous improvement initiatives.

Robin holds a Bachelor of Science in Geology and is a registered Professional Geologist in the State of Wyoming. She is a graduate of a variety of leadership development programs including Zenger Miller Front Line Leadership Training, Manager Development Leadership Training, Competency Based Interviewing Training, and Development Dimensions International Facilitator Training.

Gaye DeCesare, NCCO, CUCE, BSACSPresident/CEO, COMPASS 4 CUs, LLC

Gaye DeCesare has more than 30 years of knowledge and practical experience in the credit union industry in the areas of branch and call center operations, IRA program management, human resource management, staff development and training, marketing, and of course, regulatory compliance. Specializing primarily in compliance for more than 25 years, Gaye has served on NAFCU’s Compliance Standards and Practices Commission that developed the NCCO certification

program, and is one of the founding members of the Capital Area Compliance Roundtable and a regional BSA Compliance Roundtable. Gaye is also a current member of Global Women’s Leadership Network (GWLN), which connects and empowers credit union women from around the world.

Gaye was among the first in the nation to earn the designations of NAFCU Certified Compliance Officer (NCCO) and CUNA Credit Union Compliance Expert (CUCE) when the programs were introduced in 1997 and 2000, respectively. In addition to holding NCCO and CUCE designations, she is also a certified Bank Secrecy Act Compliance Specialist (BSACS). Gaye has been a featured speaker at national trade association conferences, as well as numerous state league events.

Howard A. (Art) Dillon, Jr.Trainer, Peregrine Leadership Institute

Art Dillon has extensive experience in leadership, management, and organizational development. Art has worked in both the public and private sectors and has distinguished himself as an experienced educator, motivational speaker, community volunteer, and mentor.

Art’s leadership training and experience include both military service and public education. Art was a commissioned officer, earned his pilot’s wings, and served as a helicopter pilot with the 101st Airborne Division in Vietnam. During 39 years of active and reserve service, Art held a number of key staff and command assignments, and graduated from the U.S. Army War College. Art retired from the military in 2006 as a Brigadier General and Commander of the Wyoming Army National Guard.

Art’s formal education includes a B.Ed. in Secondary Education from Simon Fraser University in Burnaby, B.C., Canada; an M.Ed. in Administration from Colorado State University in Fort Collins, Colorado; an Ed.S. in Educational Leadership and Policy Studies from the University of Northern Colorado in Greeley, Colorado; and a Superintendent’s license. Art’s strengths include curriculum development, character education, leading change, leadership training, strategic planning, and leadership decision-making.


Instructor Bios

Frank DrakePartner, Smith, Debnam, Narron, Drake, Saintsing & Myers

Franklin Drake has been a partner in the Raleigh, NC law firm of Smith Debnam Narron Drake Saintsing & Myers since 1994, following a 16 year practice specializing in creditor’s rights, bankruptcy, and repossession law in Louisville, KY. There, he was senior vice president of William Mapother’s law firm. For the last 30 years, he has lectured regularly at practical training courses, bankruptcy, and regulatory compliance programs and webinars. His articles on the practical

application of laws and regulations to credit union procedures have appeared in state bar magazines, nationally distributed newsletters, and online. For the past 31 years, Frank has advised and represented most of the major secured and unsecured financers on secured lending, bankruptcy and regulatory compliance matters. Frank graduated from the University of North Carolina with a BA with honors as well as his law degree.

Mary-Lou HeighesPresident & Founder, Compliance Plus, Inc.

Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has been helping financial institutions with the development of compliance programs since 2000. She provides compliance training all over the country for various trade associations and financial institutions, and also speaks at numerous financial institution conferences throughout the country. Mary-Lou has been an instructor at regulatory compliance schools, and conducts dozens of webinars for organizations

throughout the country.

Mary-Lou has been involved financial institutions since 1989. She has over 20 years’ worth of compliance experience. Before starting Compliance Plus in 2000, she spent five years working in the trenches and seven years providing compliance assistance through a state trade association Information Hotline, working on state and federal laws and regulations and writing and editing advisory bulletins on changes to regulations affecting financial institutions.

Ben Maas, CIS, CIP, CISP IRA Training Consultant, Ascensus, Inc.

Ben Maas is a Training Consultant with the Resource Development department at Ascensus. Ben conducts IRA training programs nationwide. His expertise includes Traditional and Roth IRAs, Coverdell education savings accounts, health savings accounts, and SEP and SIMPLE IRA plans. He also leads the development, design, implementation, assessment, and maintenance of the IRA University curriculum.

Ben joined Ascensus in 2005 as a member of the IRA Call Center prior to becoming a training consultant. He received a bachelor of business administration degree in Finance from the University of Wisconsin–Whitewater. He has earned the Certified IRA Specialist (CIS) designation through Ascensus, the Certified IRA Professional (CIP) through the National Association of Federal Credit Unions (NAFCU), and the Certified IRA Services Professional (CISP) designation through the American Bankers Association (ABA). He is a member of the Association for Talent Development (ATD).

Steve Martin Territory Account Manager, Financial Services, BAE Systems

Steve Martin is the Territory Manager for Financial Services in the West. He regularly consults with credit unions, banks, insurance companies, investment firms, mortgage and finance companies regarding cyber security services. He has an extensive background in the IT consulting services and high technology software industry for over 15 years. He has provided software solutions to financial institutions throughout his career.


Instructor Bios

Chris Martincavage Director of Business Solutions, BAE Systems

Chris Martincavage is the Director of Business Solutions at BAE Systems, formerly SilverSky. Possessing 10 years of IT experience, Chris previously worked as the Security Operations Center Manager for SilverSky’s Florida SOC. Before that, he was a Senior Analyst at ProtectPoint. He has expert-level knowledge of network security services and is a CISSP. He has also personally consulted and continues to work with hundreds of financial institutions, including dozens of credit

unions, on technology and network security.

Mark MuellerBusiness Solution Consultant, BAE Systems

Mark Mueller is a Business Solution Consultant for BAE Systems. Mark has more than 25 years’ experience in technology, providing customer solutions for messaging security, cloud computing, wide area networks, and local area networks. Prior to his current role at BAE Systems, he was a Sales Engineer at Cbeyond, as well as a solution provider at both AT&T and Cable & Wireless Communications. Over the course of his career, Mark has provided technology solutions – including

email migration, cloud email security, cloud computing, hosted and onsite VoIP, and networking – to thousands of businesses.

Tom Neclerio VP of Cyber Consulting Services, BAE Systems

Tom Neclerio is the VP of Cyber Consulting Services at BAE Systems. He leads BAE’s commercial cyber consulting practice and provides global oversight for practice development and service delivery. With more than 17 years of experience in information system security, he has provided regulatory guidance to more than 1,000 financial institutions through his delivery of security services and compliance consulting practices. He is a nationally recognized speaker with a deep

understanding of security regulations, including GLBA, HIPAA, SOX, and PCI compliance. As a PCI certified QSA, he has provided PCI-related compliance, audit, and advisory services for numerous Fortune 500 merchants and service providers.

Olin Oedekoven, PhD President and CEO, Peregrine Leadership Institute

Dr. Olin O. Oedekoven has been creating and leading effective teams at all organizational levels from first-line leader through strategic leadership for nearly 30 years. He understands the unique value of a team and how the dynamics of a team shape team performance. Olin works with large and small companies on business process improvement, strategic planning, and organizational development in both the private and public sectors.

Olin graduated from South Dakota State University with a B.S. in Wildlife and Fisheries Sciences. He then attended the University of Wyoming where he received a Master’s degree in Wildlife Management. Olin continued his formal education with Northcentral University where he received both an MBA and his Doctorate in Business Administration with specializations in Management and Public Administration. Olin completed a post-doctoral program in human resource management.

Olin is a graduate of the Army Command and General Staff College and the U.S. Army War College where he received a Master’s Degree in Strategic Studies. His military experience includes senior staff, battalion command, and brigade command assignments. Olin retired from the National Guard in 2011 with this rank of Brigadier General. In his last assignment with the Wyoming National Guard, General Oedekoven commanded the Army National Guard, an organization with over 1,900 full-time and part-time Soldiers.


Instructor Bios

Deborah K. Robbins, SPHR Chief Operating Officer, Peregrine Leadership Institute

Deborah Robbins has over 25 years of experience at several organizational levels of business, from first-line employee to senior leader. She has worked in the public sector, private sector, and with non-profit organizations.

Her background covers a wide spectrum of disciplines including benefits design and administration, compensation administration, succession planning, leadership development, EEO and Affirmative Action plan development, organizational development, individual development, conflict resolution, change management, handbook design, recruiting and retention, internal investigations and safety. Deborah has been a leader and taught leadership for more than 10 years.

Deborah holds a Bachelor of Science degree in Personnel Management and Industrial Relations and a Master of Public Administration from the University of Wyoming. She is a graduate of the CDR Associates as a Mediator and holds the SHRM designation of Senior Professional in Human Resources (SPHR).

Chris Walsh Leadership Consultant, Peregrine Leadership Institute

Chris’ experience in leadership include both military and city government service. Chris retired in 2014 from the Casper Police Department where he had served as Chief of Police for the 149-member department for three years. His law enforcement career includes patrol, first line supervisor, operations manager, and acting police chief.

Chris began his leadership journey in the Marine Corps where he served in a variety of roles throughout the world. Chris concluded his military service with two deployments in Iraq where he supervised and led small unit operations in combat. He is past executive board member of the Wyoming Association of Chiefs and Sheriffs.

Chris’ formal education includes both university and law enforcement academy education within the areas of supervision, leadership, organizational management, and community law enforcement. He has over 1,200 hours of certified instructional time.

Rod Warne Trainer, Peregrine Leadership Institute

Rod Warne has over 35 years of experience serving in a variety of capacities within the law enforcement and fire and rescue fields. Rod has been a supervisor and manager of law enforcement and emergency response teams and sections. Most recently, Rod was fleet manager for Campbell County government.

Rod is a graduate of the FBI National Academy and FBI Command College as well as a veteran of the United States Air Force and the Wyoming Army National Guard. In these capacities, Rod formed his leadership values and honed his leadership skills.

Additionally, Rod is a former adjunct instructor in Stress Management for the Wyoming Law Enforcement Academy. Rod has a vast experience in working with and serving on both public and private boards. Rod holds an Associate degree in Criminal Justice from Laramie County Community College in Cheyenne and a Bachelor of Science degree in Criminal Justice Administration from Bellevue University in Bellevue, Nebraska.

Serving Nationwide with offices in: Arizona • Florida • Illinois • Indiana • Michigan855-492-5334 • [email protected]

Time to have experts at the table.

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• Executive Benefits • BOLI • Split-Dollar Plans • Non-Qualified Deferred Compensation Plans

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*Securities offered through Registered Representatives of Independence Capital Company Parma, OH

Value people. ImproVe earnIngs. protect assets.

CORP-1103847.2-0215-0317 © CUNA Mutual Group, 2015 All Rights Reserved.

Serving members is what you do. And we’re committed to helping you do it. Contact your CUNA Mutual Group sales executive today at

MEMBERS HOPE. CREDIT UNIONS DELIVER.

CUNA MUTUAL GROUP SUPPORTS.

800.356.2644 or visit www.cunamutual.com.

You’re Not in the Technology Business.We Are.

Sadly, the burden of maintaining those technologies has taken many institutions away from performing what they do best, helping members. The fact is, most credit unions do not have the resources or the capabilities necessary to properly manage site-premised technology solutions. CUProdigy’s Cloud Managed Services allows credit unions to host these complex enterprise systems in the cloud. With multiple data centers, CUProdigy can manage all of your technology, keeping it updated, backed up, secure, and otherwise running smoothly. Our scale allows us to manage your technology in an affordable, secure, and responsive manner. By migrating your credit union’s data center responsibilities to the cloud, you can get back to doing what you do best—serving your members.

Forward-thinking credit unions are investing in exciting technologies that allow them to elevate their financial service offerings.

CUProdigy’s secure, purpose-built cloudfor credit unions includes:

801.335.5084 | www.CUProdigy.com | [email protected]

• Complete Cloud Managed Services of mission critical (non-core) servers migrated to CUProdigy’s secure, private cloud

• Complete Infrastructure as a Service (IaaS) in Tier-III Data Centers

• Full Data Center Redundancy (Power/HVAC/Circuits)

• Managed Cyber and Physical Security• Complete Server Operating

System Management• Complete Database Server Management• Backup and Disaster Recovery

Services Included• 24X7X365 Server Monitoring

CUD15-0045_Cloud-Print-Ad_8.25x10.75_v4.indd 1 11/6/15 12:20 PM

mwcua.com | 800.477.1697

2016 training guide

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