TIMOTHY K. KREBS 20440 Stanford Ave. Riverside, CA 92507 951-233-9715 timothy.krebs@calbaptist.edu

OBJECTIVE

To use my interpersonal and customer service skills to serve the community of Riverside..

SKILLS PROFILE

Possess great customer service experience in both internal (office) and external (fieldwork) settings.

Problem solving is very natural when concerning aggravated residents/customers.

Work well in both group and individual settings.

Is a natural leader and holds a strong integrity as an individual.

Can communicate and listen closely to those I interact with.

Organizational skills in personal and shared office space.

Proficient in Microsoft Word/Excel/Powerpoint.

Can type 50 WPM. Knowledgeable of the City of Riverside’s layout and of its varying neighborhoods

EMPLOYMENT HISTORY

General Services Worker- City of 12/6/13 to Current

Riverside- Programs and Services

Riverside, CA

Serve as a connection point between the City of Riverside Public Utilities and its customers: commercial, residential, as well as other City departments.

Communicate and assist account managers in the effective implementation of Utilities programs regarding energy and water resources.

Provide up-to-date program information to local businesses through brochures and thorough communication.

Effective use of City related software such as Excel, Word, Outlook, and Banner/EnQuesta.

Represent the City of Riverside through providing earnest customer service to all people that are encountered, whether over the phone or in person.

Promote water and energy conservation programs at community events.

Provide support for low income families through the Direct Install Program allowing families to obtain energy and water efficient appliances (Refrigerators, toilets, etc.)

General Service Worker- City of 10/25/2012 to 12/3/13

Riverside- Code Enforcement

Riverside, CA

Communicate clearly with Code Enforcement Officers on specific cases that need to be handled.

Provide great customer service to all people encountered while in the field.

Drive throughout Riverside resolving cases submitted by residents pertaining to sign abatement/homeless encampments/marijuana clinics.

Organize case files in the Code Enforcement archives.

Manage time effectively so all cases are handled effectively by the end of the day.

Effectively upload pictures of cases resolved into the computer for reference, if necessary.

Assistant Manager- Little Caesars Inc. 3/10/2011 to 10/25/2012

Ontario, CA

Manage up to 7 employees at once.

Manage all cash flow throughout the day, in absence of General Manager.

Keep the store organized and clean, and follow all safe food handling procedures.

Input employees hours into the computer.

Input hourly money flow into the computer and track where money was made or lost.

Provide friendly customer service to all patrons that enter the store.

Resolve conflicts with unsatisfied customers.

EDUCATION

California Baptist University (Graduated: 2012)

Major: Psychology Minor: Music

Related Classes in Statistics in SPSS, and Social Psychology.

California Baptist University (September 2015-December 2016)

Leadership and Community Development Graduate Program *References Available Upon Request