2016 student handbook - elite school of beauty & spa€¦ · elite international school of...

2016

Student Handbook

INTUERI

ELITE INTERNATIONAL SCHOOL OF BEAUTY AND SPA THERAPIES 1

Our values _______________________________________ 2

Our dedication, philosophy and culture ________ 3

Our campuses ___________________________________ 4

Our qualifications _______________________________ 5

International certification _______________________ 7

Assessment _____________________________________ 9

Spa therapies case studies_____________________10

Fees and costs _________________________________11

Fee protection, withdrawal and refund ________12

Policies, procedures and practices ____________13

Attendance _____________________________________16

Help and guidance _____________________________19

Health and safety_______________________________21

Appearance ____________________________________23

Student disciplinary procedures _______________25

Appeal procedures _____________________________27

Welfare and student support services _________29

Pastoral care ___________________________________31

NZQA and NZQF _______________________________32

Life in New Zealand ____________________________33

Contents

ELITE INTERNATIONAL SCHOOL OF BEAUTY AND SPA THERAPIES2

Our valuesElite International School of Beauty and Spa Therapies has a fantastic

reputation in the beauty industry and is fully committed to providing top

quality, industry ready graduates.

As a school we have incorporated six key values that permeate all areas of

operation. These guiding principles help Elite International to be the fi rst choice

for students considering studying in the beauty and spa therapies fi elds.

Always do the right

thing

Focus on the learner

All of us

together

Pursue growth

Embraceour

diff erences

Love what

you do


Our dedication, philosophy and

culture

Welcome to Elite International School of Beauty and

Spa Therapies (Elite) – and congratulations on choosing

Beauty Therapy for your career. It is an exciting one

and literally opens up a world of opportunities for you.

Elite is a Private Training Establishment, part of

the Intueri Education Group. We are dedicated to

delivering quality programmes in beauty and spa

therapies. Elite is registered by the New Zealand

Qualifications Authority (NZQA) and government

funded by the Tertiary Education Commission. Holding

accreditation for NZQA approved programmes and

being government funded enables our students

to access Student Loans and Allowances (where

applicable) through Studylink. Elite offers qualifications

at levels 4 and 5 on the New Zealand Qualifications

Framework (NZQF) that range between 6 and 18

months in duration.

Elite courses are designed and taught by industry

professionals. Everyone here is committed to helping

you get the most out of your profession. We are an

internationally respected school and employers here

seek many of our graduates in New Zealand and

overseas.

You will be learning from qualified and experienced

beauty therapists. You will be given the skills to handle

all aspects of beauty therapy and spa treatments.

It is Elite’s mission to enrol students in tertiary

education who show aptitude, potential and

commitment to study. Elite is dedicated to meeting

individual student needs, whether or not they were

successful in the secondary system. The School

is supportive of the increased participation and

achievement in all its educational activities of Maori,

Pasifika, and International students.

The commitment of representative industry advisory

groups and the high subscription of courses by

students, reflects the ongoing community support for

the Elite Schools.

The handbook has been prepared to answer some

commonly asked questions about Elite. If you have any

other questions or concerns, feel free to ask any of the

Tutors.


People and contact numbers

Albany Campus

40 Triton Drive, Mairangi Bay, Auckland

Donna Riley, Campus Manager:

09 477 3548

Newmarket Campus

3 Broadway, Newmarket, Auckland

Gené Bekker, Elite School Director:

09 303 3238

Ruth Pettengell, Campus Manager:

09 303 3238

Hamilton Campus

Level 1, 44 Bryce Street, Hamilton

Donna O’Callaghan, Campus Manager:

07 838 0660

Wellington Campus

265 Wakefield Street, Wellington

Kirsten O’Connor, Programme Leader:

04 384 8003

Our campuses

Student hours

Elite International Campuses normally operate classes

as follows:

> Full-time classes - 9.00am - 3.30pm every

weekday.

> Part-time classes - 6.00pm - 9.00pm three

evenings per week and every third Saturday

from 9.00am - 3.30pm.


Our qualifications

National Certificate in Beauty Services (Beautician)

Available international qualifications:CIBTAC

Level 4

DurationPart-time 12 months

Full-time 6 months

IntakesJan, April, July, October (subject to

numbers)

Elite Diploma in Beauty Therapy

Includes:National Certificate in Beauty Services (Beautician) Level 4

Available international qualifications:CIBTAC / CIDESCO

Level 5

Duration 1 year


numbers)

Diploma in Beauty and Spa Therapies

Includes:National Certificate in Beauty Services (Beautician) Level 4Elite Diploma in Beauty Therapy Level 5

Available international qualifications:CIBTAC / CIDESCO

Level 5

Duration 18 months


numbers)

L4

L5

L5


In order to gain real practical experience and prepare

for work, you may be required to attend evening

and weekend client sessions (see page 15). As a

general guide this may include flexible attendance

at the campus once a fortnight. We will endeavour

to provide you with plenty of notice so that you can

prepare for this, as you may need to consider support

requirements to allow for these flexible hours e.g.

childcare arrangements.

Student induction

During the first week of study, all new students will

follow an induction programme. This will cover

general items including health and safety, policies and

procedures.

You will meet the team of staff who will be in charge of

your education while at Elite.

National Student Number (NSN)

Every tertiary student and NCEA candidate in New

Zealand is given a unique number. This national

student number (NSN) identifies students from each

other and provides the Ministry of Education (MoE)

with basic data needed to assess trends and develop

initiatives. The numbers allow the MoE to work with

the information in a way that protects student privacy.

Students who do not already have an NSN prior to

enrolment at Elite will be issued a number using a

secure MoE site. Your NSN is also used for your NZQA

Record of Learning on the NZQA website.


International exam options > International exams are assessed by external

examiners provided by the International

Examinations Bodies. Policies and fees for

International exams are governed by the

individual International Examining Boards.

> International exams normally take place twice

a year in June/July and November/December.

However examination arragements are subject

to minimum numbers and on occasion can only

be offered once a year. You must be registered

12 weeks prior to exams.

> Due to the stringent marking procedures of the

examination boards, international exam results

can take up to 3 months after the exams have

been sat to be released to the School by the

examining board. It is your responsibility to

contact Elite to find out your results.

> At Elite we have a choice of two international

exams (not all are available at all campuses),

all of which are highly recognised throughout

the Industry. Your Tutors and Campus Manager

are available to guide you as to the most

appropriate personal choice for you.

> All international exam fees must be paid in full

on registration for each examination module

and are not refundable once registration has

taken place. All exam fees must be paid in full

before you can sit the exam.

CIBTAC > Confederation of International Beauty

Therapy and Cosmetology. This is a UK based

qualification and an Examiner from CIBTAC

observes and assesses your practical exam and

invigilates all theory papers.

> The pass mark for CIBTAC is set at 60% and

all results are forwarded to the School within

12 weeks of the exam. Achievements of Pass,

Merit or Honours can be gained through

theory and practical exams. CIBTAC exams are

designed for individual therapists to enhance

their careers by gaining extra qualifications

within Beauty Therapy. These can range

from, Nail Technology, Spa Diplomas, Holistic

Therapies and a variety of Massage Diplomas.

> Costs for these exams are not included in your

fees and the amounts may differ according to

the currency rate at the time of payment.

> Please note that CIBTAC exams require

minimum enrolment numbers to proceed.

International certification


CIDESCO > Comite International D’esthetiques et de

Cosmetology; Swiss based. CIDESCO is

considered the oldest examination board. A

CIDESCO examiner will observe and assess all

practical and theory examinations alongside an

Elite examiner.

> The practical exam consists of Beautician

and Body components together in one day;

CIDESCO theory exam is taken on a separate

day. Results will be given immediately following

marking. CIDESCO pass mark is set at 70%. A

thesis on a subject of your choice is required

as is additional research and a demonstration

of a specialised treatment; these results will go

towards your final marks.

> An additional requirement of 600 hours is

to be completed in the Industry to enable

all candidates to obtain a full CIDESCO

Diploma. CIDESCO has additional Diplomas in

Electrolysis, Aromatherapy, and some Holistic

Therapies. These can be achieved with further

training to extend your CIDESCO qualification.

> Costs for these exams are not included in your

fees and the amounts may differ according to

the currency rate at the time of payment.

> Please note that CIDESCO exams require

minimum enrolment numbers to proceed.


An assessment of competence can take many forms

such as observation of practical activities, assignments,

projects and closed-book tests.

> Elite recognises the right of students to

seek a re-consideration of their assessment

result, but this must be exercised in a timely

and responsible manner. Please follow the

procedure below if you would like to seek an

assessment review.

Assessment review and appeals procedure

> The student should request an assessment

review from the Tutor before taking any other

action.

> If you request a further review, put your appeal

in writing and hand it in to your Campus

Manager within 20 days of result notification.

You will get an acknowledgement email within 5

working days.

> The Campus Manager collects the relevant

evidence and considers the evidence and

makes a recommendation in 3 working days.

> If you are still not satisfied with the situation,

you can contact the NZQA.

Assessment results

Students undertake both practical and theory

assessments throughout their programme of study.

Each programme is made up of a number of modules

and your results will be reported as either achieved or

not yet achieved. Your results are reported to NZQA

within 3 months.

Re-assessment opportunities > If you fail to reach the pass standard in any

course assessment, you may be offered up to a

maximum of two further opportunities for a

re-assessment (i.e. a maximum of three

attempts in total).

> The re-assessment must be completed within

a 6-month period following the failure of the

original assessment.

> Students should seek advice and guidance from

teaching staff as to how to prepare for

re-assessment and how to increase the chance

of passing a re-assessment.

> It is the responsibility of the student to liaise

with the Campus Manager when they seek a

re-assessment.

> It is at the discretion of the Campus Manager

when times and dates are available for

re-assessments.

Assessment


Each student enrolled in the Spa Module must

complete 6 case studies – 1 for each subject.

This is to increase experience and enable you to

practice treatment on clients covering a range of ages,

lifestyles and concerns.

You must have 1 client for each case study (6 clients in

total). 4 of your clients may be fellow students; 2 must

be outside/external clients, such as a friend or family

member.

You can receive a Pass, Merit or Honours mark for your

case studies.

The procedures and outlines will be discussed with you

in more detail with your Spa Tutor.

When sitting international qualifications in Spa

Therapies, students are required to conduct further

case studies, which are set down by the examining

board and will be discussed at spa induction.

Spa therapies case studies

These case studies are conducted as follows:

CASE STUDY 1 - AROMATHERAPY

Initial Treatment x 1 and Follow up x 1 (2 treatments total)

Client: Fellow student

CASE STUDY 2 - HOT STONE THERAPY


Client: Outside client

CASE STUDY 3 - THERMO AURICULAR THERAPY



CASE STUDY 4 - HYDROTHERAPY (BALNEOTHERAPY)



CASE STUDY 5 - INDIAN HEAD MASSAGE


Client: Outside client

CASE STUDY 6 - REFLEXOLOGY



Case studies will be marked on a range of elements

including, but not limited to: presentation, client

profile, consultation, treatment plan, after/home care,

subsequent treatments, conclusion and self-evaluation.


Student loans and allowances

If you need to access information and application

forms for loans and/or allowances, please contact

StudyLink directly on 0800 88 99 00 or you can apply

directly online www.studylink.govt.nz.

Complete the application as soon as possible. Any

delay may result in having to wait to be able to access

finance.

Course fees and costs

Course fees and costs include

> All tuition fees for classes

> First Aid Certificate

> Access to all school facilities and equipment

during school hours or by arrangement after

class

> Uniform top(s) and jacket

> Text books

> NZQA credit fees

> Student ID cards

> Professional equipment kit (tools for beauty

therapists)

> Linen

> Name badge

> Cosmetic materials used in training and client

days

> Assessments

All prices are GST inclusive.

Course fees and costs do not include

> General stationery items

> Eye exam

> External International exam fees

> Refundable locker deposit (NZ $30)

> Photocopying

> Shoes and trousers.

Fees and costs


Student fee protection scheme

Elite uses Public Trust for fee protection. This makes

sure that the portion of fees that are unused are

available to be refunded to the student in the unlikely

event of insolvency, regulatory closure or withdrawal of

accreditation of the school.

This is an NZQA approved method of fee protection.

Withdrawal and refund policies

These policies apply to courses of three months

duration or more

Fee protection, withdrawal and refund

DOMESTIC STUDENTS

Fees paid will be refunded in full if the course should fail to start for any reason.

If a student withdraws up until the end of the eighth day, the student will receive a full refund of fees, less administration costs of 10 percent, or $500, whichever is the lesser.

If a student withdraws after the end of the eighth day, there will be no refund of fees.

In the unlikely event that a course has to be cancelled after it has commenced, the portion of fees that are unused will be refunded.

Any fees refunded will be paid to the source from which the funds were originally paid.

INTERNATIONAL STUDENTS

Fees paid will be refunded in full if the course should fail to start for any reason.

If a student withdraws up until the end of the tenth working day, the student will receive a full refund of fees, less a deduction for costs incurred of up to 25% of the fees paid.

If a student withdraws after the end of the tenth day, there will be no refund of fees.

In the unlikely event that a course has to be cancelled after it has commenced, the portion of fees that are unused will be refunded.

Any fees refunded will be paid to the source from which the funds were originally paid.


Recognition of prior learning and credit transfer

If there are unit standards within the Elite qualifications

that you have successfully completed and been

awarded elsewhere they will be recognised by Elite as

completed.

If you have previously completed any other unit

standards, modules or papers relevant to your course

it may be possible to have these recognised. Please

discuss this with your tutor or Campus Manager.

You will need to have documented evidence of your

prior learning that will be reviewed by Elite’s qualified

assessors to gauge your competency against the

relevant performance criteria. Evidence may include

certificates, academic records, and/or record of

learning.

A written confirmation including assessment result,

fees and study plan will be forwarded to the student

before the course start date.

Policies, procedures and practices

Code of conduct

Elite treats all staff and students with honesty and

respect as individuals, and as members of other

cultures or groups. We will expect all staff and students

to treat each other with similar honesty and respect,

and to seek to understand the different perspectives

that all people have due to differences of life

experience and cultural background.

Rules and Regulations > No smoking – Elite is a smoke free zone – this

includes footpaths and areas in and around

the campus. If you have smoked before coming

to Elite, please ensure that your clothes and

breath are fresh and do not smell of smoke.

> Illegal drugs are not to be consumed, sold or

carried on the campus.

> Alcohol is not permitted on the premises.

> Breach of the alcohol and drugs rules may

result in immediate dismissal

> Breach of the drugs rules may further result in

referral to the police.


> No cell phones, radios or electronic devices are

permitted in class unless by prior arrangement

with tutors. Use of a cell phone for incoming

or outgoing calls or messages may result in the

cell phone being confiscated by the tutor.

> Confiscated phones may be collected from the

tutor at the end of the day.

> No bags are permitted in any of the classrooms

due to fire safety precautions. Please use

lockers.

> No food or drink is to be consumed in practical/

theory classrooms, a water bottle is permitted.

> Students found stealing resources or other

property will face immediate dismissal from

their course, as well as referral to the Police.

Professional Image and Appearance

In accordance with our industry standards and

international bodies, it is important that you maintain

an immaculate and professional presentation at

all times. You are expected to self-manage your

appearance and personal hygiene as a matter of

professional practice.

Treatments

You are expected to have all treatments performed on

you by any member of your class or teaching staff. This

is imperative to everyone’s learning and is an important

part of your training.

If there are any circumstances preventing you

from receiving any particular treatment, you should

discuss this with your Campus Manager at the earliest

opportunity and this will be addressed on a case-by-

case basis.

Client sessions

During your training you will undertake client sessions

whereby you will be expected to treat the public as if

in employment. We expect no less than the utmost

respect for our clients and as such you are required

to be in full uniform with all the usual presentation

requirements. Clients form a valuable part of your

training and deserve the highest standards of

professional practice. They will provide feedback about

their treatment experience and this will be included in

your case studies.

You may be required to attend evening and weekend

client sessions, and as a general guide this could

include flexible attendance at the campus once a

fortnight. We will give you plenty of time to prepare

for this, as you may need to consider support

requirements to allow for these flexible hours e.g.

childcare arrangements.

Work experience

As part of the International Exams requirements

students are to complete 60 hours work experience,

which may be completed in scheduled client days or in

a salon environment. Work experience hours must be

logged in the client appointment book as per campus

guidelines.

Reception and staff offices

Reception is out of bounds due to the confidential

nature of the material being processed there. At

no time should you be standing or sitting around

the reception desk and there is absolutely no

admittance behind the desk for any reason unless

prior arrangements have been made for you to cover

reception on client days.


Visitors

All visitors must report to Reception on arrival.

Students should not arrange to meet visitors on Elite

premises.

Lockers

Your locker must be kept clean and tidy at all times.

Stickers and marks must be removed. A deposit of $30

may be taken for the key and this is refunded upon

your safe return of the key at the end of the course.

Crockery

You are expected to provide your own crockery and

cutlery for hygiene reasons. It is your responsibility to

keep them clean and stored in your locker.

Guest speakers and visitors

These are industry people that give their time to Elite

students and as such should be treated respectfully. If

you are behaving disruptively during a guest speaker

visit, you will be removed from the class.

Leaving the class

You must ask permission to leave the class for any

reason. This is a courtesy, but also because if there is

a fire evacuation, we need to know where you are at all

times. If you are leaving the building, please sign out as

per campus procedure.

Use of the phone

The phone at reception is available during your break

and only for short non-toll calls. Toll calls are charged

at 50 cents per minute and need prior consent by a

staff member. School business comes first so if the

phones are busy, you may need to come back another

time. Messages will be passed on to you but you will

only be pulled out of class for emergency calls.

Library books

Library books are available for loan purposes and must

be signed out and back in by a staff member. You can

borrow a book for up to two weeks. Late returns will

incur a daily fine of $1 for one week and then $5 per

day from then on. Non-returned books will be invoiced

to you at replacement value.

Photocopying

This is available at the cost of 20 cents per black and

white copy only (double sided 40 cents), colour copies

are 40 cents per copy or 80 cents double sided.

Administration staff can only carry out photocopying.

Photocopiers have key code entry and so are not

for student use. Any additional or replacement

photocopying needed to be done for course work will

be at your expense.

Mobile phone use

All mobile phones and other communication devices

are to be switched off at all times during class.


Attendance rules and regulations

Attendance is a key component in a student’s retention,

progression, achievement and employability at the end

of the course.

Attendance monitoring provides an indication of

student commitment, motivation, and any difficulties

that need to be addressed; it is an essential element to

help students learn.

Unexplained absence will result in action being taken in

the context of academic support, pastoral care, or the

Code of Practice for the Pastoral Care of International

Students. As part of this, individual student attendance

data may be provided to parents/guardians/sponsors/

scholarship providers and StudyLink.

Attendance - student responsibilities

> You are required to attend all learning

and teaching sessions associated with the

programme of study from the first day to the

last day of your programme.

> You are expected to notify Elite in advance

(in person, by phone, text or email) of the

expected absence from a scheduled class. In

respect of unplanned or unforeseen absences

the student is required to contact Elite within

24 hours and, if requested, provide a medical

certificate or other corroborating evidence to

explain your absence.

> A student who has not attended class is

expected to catch up on the work missed as

teachers will not re-teach work in subsequent

classes. It is the student’s responsibility to make

arrangements to catch up on any work missed

during absence.

> Holidays are to be taken in course holiday times

only – these will be confirmed during induction.

> The day finishes at 3.30 pm, so it is essential

that all doctor/dentist and other types of

appointments are made after this time.

> Lateness to class or early departure may result

in the student being marked absent for that

morning or afternoon session.

Attendance


Monitoring attendance

Attendance is monitored on a daily and weekly basis.

Any unexplained non-attendance will be treated with

utmost urgency and Elite staff will attempt to contact

you by phone, email or text messaging to follow-up on

any attendance issues.

> The administration staff will record all attempts

to make contact with you to discuss your

unauthorised non-attendance.

> The administration staff will generate weekly

class attendance reports detailing your

attendance.

> The attendance report will be shared with the

class dean so that she can meet with you to

discuss any attendance issues or concerns.

> If your unauthorised absence continues this

will result in a formal written warning letter. You

will have 10 working days from the date of the

letter to agree on an action plan to catch up on

classes missed.

> Failure to agree on a plan within this time

period and failure to adhere to the agreed

plan agreed plan will result in further formal

warnings.

> Students will receive a maximum of 3 warnings.

> Continued non-attendance after the 3rd

warning will result in dismissal from the

programme of study. A dismissal letter will be

sent from the Campus Manager.

> Students will have 5 working days to appeal

the Campus Manager’s decision. Appeals will

need to be submitted in writing to the School

Director stating clearly the reasons.

> An appeal may be accepted on the following

grounds:

i. Evidence of attendance data being

incorrectly recorded and reported.

ii. Compassionate or compelling

circumstances that were not taken into

account.

iii. New evidence not previously available at the

time.

Appeals procedure

> The student will need to submit a written appeal

to the School Director within 5 working days of

the date of the final withdrawal notification letter.

> The Director will review the appeal and will

consult the Campus Manager and Tutors

concerned to establish whether the student has

grounds for an appeal.

> The Director will provide written confirmation of

the decision.

> Written confirmation will be placed on the

students file and uploaded to the SMS.

> Once the student has been withdrawn from

the course the Campus Manager will promptly

advise StudyLink or the New Zealand Immigration

Service, as appropriate.

Absence through Illness

A medical certificate is required for any medical

absence in excess of 3 consecutive days.


Special or extenuating circumstances

In the event of bereavement, serious illness or other

extenuating circumstances where the student wishes

to apply for special consideration or dispensation from

the above rules, the student must apply in writing to

the Campus Manager setting out these extenuating

circumstances within two days of returning to class.

The student will be advised of the outcome of such

consideration within one week of application.

Valid reasons for extensions

Requests for a course extension on compassionate

grounds, or due to extenuating circumstances, will be

considered at the discretion of the Campus Manager.

A course extension application form will need to be

completed and submitted to the Campus Manager for

formal consideration.


We understand the pressures and difficulties you go

through as a student. If you need extra help please

approach your tutors. Teaching staff are available if

you wish to discuss a problem.

> A list of places where students can get help for

medical or counselling issues is on the student

notice board.

> The staff member will keep your issues and

concerns confidential if they do not impact

on your training or they feel that you need

additional support. Likewise please be aware

that we need to pass the information on if there

is anything the tutor feels other staff need to be

aware of for health and safety reasons.

Duties > You will be required to carry out specific duties

at the beginning and end of each daily session.

This is an integral part of the course and helps

prepare you for the industry.

> Duties will include cleaning of all areas used

during your day at school, tidying and other

housekeeping duties. We do not ask you to do

anything unreasonable or anything that is not

required by prospective employers.

Help and guidance


Linen > You will be issued with linen, which is your

responsibility to bring to class on the required

days. Your linen should be clean and hygienic

at all times.

> If you do not have your linen on a practical or

client day you will not be able to perform any

work on this day.

> If any of your linen is soiled it is your

responsibility to replace it at your own expense.

Please name all of your linen and equipment.

Care of equipment and property

> While you have access to Elite’s equipment

we would appreciate your consideration and

care at all times. We are not responsible for

negligent repairs or replacements, so you will

be charged for any breakages.

> Please secure your personal equipment in

lockers when not in use. All equipment must be

marked clearly with your name. Items damaged

or lost must be replaced immediately at your

own expense.

Property > Elite property is for the use of all students and

tutors.

> Students are responsible for cleaning up their

own mess.

> Students are responsible for equipment and its

safe return to the storage area when they have

finished using it.

> Damaged or broken property should be

reported immediately to your tutor.

> Products and equipment provided are the

property of the school and must not be

removed from the school by students under

any circumstance.


Elite endeavours at all times to fulfil legal, cultural and

behavioural requirements regarding Health and Safety

issues.

> Students have responsibility for their own

workspaces and in public areas to ensure

hygiene and safety. If you become aware of

a hazard please report it to the tutor in the

first instance. You will be instructed on safe

practice for your workspace.

> Fire prevention equipment and First Aid Kits

are available on all floors and you will be made

aware of them at Induction. In case of an

accident or incident a report must be filed.

Forms are available through your Campus

Manager or reception. Health and safety will

also be taught to students as part of their

course structure.

> During an emergency the building warden has

absolute authority until emergency services

arrive.

> Important: If in a fire, or other emergency

requiring evacuation you are aware of the

absence of a warden or wardens, please take all

practical steps to facilitate the safe evacuation

of building occupants. If appropriate carry out

the role of the fire warden.

> People requiring assistance should be taken

to a safe area inside a stairwell or outside a

fire door in such a manner as to not obstruct

others leaving the building. If a disability

prevents them from immediate evacuation after

other occupiers have left a person or persons

capable of helping them from the building

should stay with them and assist. If they are

still unable to be safely evacuated, the building

warden must be told that help is needed and

their location given to the fire service on arrival.

> This policy will be subject to continuous review

regarding changes to the legislation and review

performance.

> Disclaimer: Elite cannot be held responsible

for any loss or damage to your personal items

while you are attending the school, nor damage

to your health due to your own facial or body

piercing.

Health and safety


Disability disclosure

Any student having a disability that may affect

performance during the course activities must notify

the Campus Manager at enrolment.

It is important that you make known any health

conditions that may affect your studies or your

safety or the safety of others. Elite cannot be held

responsible for any lack of success directly related to

an undisclosed disability.


You must wear the appropriate uniform at all times

when on campus. The uniform to be worn for

training is:

Supplied as part of the course costs

> Corporate top – it is advised not to wash in

warm or hot water and do not tumble-dry.

> Jacket.

> T-shirt.

Supplied by students

> Black closed-in flat shoes – these should be

rubber-soled and closed both in the front and

back.

> Black straight leg dress trousers (no hip riders,

flares, leggings or jeans/denims).

Your Campus Manager will be able to give you further

guidance.

This full uniform is worn at all times unless stated

otherwise by the Tutors. If t-shirts or thermal wear are

to be worn under tops, it must have short sleeves and

should not be seen.

Your Campus Manager may permit a black long-sleeved

top under the uniform in particularly cold weather, or

for cultural or religious purposes, but in all other cases

it must be short-sleeved and not visible.

If your uniform becomes unhygienic or marked and

the problem cannot be rectified, it is essential that you

purchase a new one at your own cost.

When you are in the campus, please remove caps,

hats, scarfs or any kind of headgear unless previously

arranged for cultural or religious reasons. When

wearing headdress for cultural or religious purposes it

must be either black or white in colour. Please remove

sunglasses when you are inside the campus building.

Hair

Your hair must always be neatly tied back and off your

face and shoulders. Long hair should be secured, not

loose in a ponytail. A short fringe is acceptable. All

hair accessories should be discreet black or cream

coloured.

Makeup

A light day makeup must be worn every day, as per

campus guidelines on makeup. Eyelash extensions are

not to be worn during the Beautician module.

Appearance


All evidence must be in English only

Nails

These must be short and unpolished for the safety of

you and your clients. If you can feel your nail over the

top of your finger, they are too long. Acrylic nails and

any other type of nail extension are not permitted.

There are no exceptions.

Jewellery > Only 1 pair of small stud earrings (no dangly

earrings or sleepers) in the ears and 1 wedding

ring if you are married. Name badges must be

worn on your uniform and professional badges

are acceptable in moderation. Wristwatches

will have to be removed during practical classes

for safety and hygiene reasons.

> Body and facial piercing of any kind are not

permitted at any time. Plastic retainers must

be worn for health and safety reasons but must

be removed for all practical sessions. Due to

the unfortunate occasional occurrence of theft

please do not bring valuables into the school.

The school accepts no responsibility for loss of

or damage to property due to non-compliance

with this ruling.

Personal hygiene > It is recommended that you maintain a supply

of the following in your locker at all times: A

good reliable antiperspirant, foot spray, breath

freshener/mints, toothbrush and paste, sanitary

protection, Band-Aids, hair spray/gel. If you

may require pain killers you must provide your

own, as the school is not permitted to provide

even non-prescription medications.

> Please ensure you are clean and fresh smelling

at all times – this includes body, hands and

breath.

General

All notes and training material given during the

duration of the course remain the property of Elite

until such time as all courses are completed and all

fees paid. Notes are copyrighted to Elite. Any breach

of copyright may result in legal action by the Elite. In

the event of a student withdrawing from the course, all

notes and materials provided by the school must be

returned immediately.

Private tuition

We endeavour to give you the best support we can and

will from time to time offer individual guidance. This

is all part of your fees and so is free to you. However

tutors are not permitted to undertake paid private

tuition for individual students.

Recording of lessons

Students may video record practical lessons for study

purposes if they have the class Tutor and all present

students consent to do so. Students may voice record

theory lessons if they have the class Tutor and all

present students consent to do so.


Discipline > A productive learning environment is the

result of well-disciplined teamwork from both

students and tutors. However, this environment

can be spoiled when someone chooses to cheat

or ignore the behaviours expected within the

school.

> Making any false declarations or statements on

any enrolment forms or documentation may

be considered as gross misconduct and may

result in dismissal from the School. This is at

the discretion of Elite and does not terminate

any financial obligations by the student to Elite;

therefore all outstanding fees to date will be

due and payable unless dismissal occurs within

the first two weeks.

> Gross misconduct may result in dismissal from

the School.

Student disciplinary procedures

Disciplinary process > A verbal warning from the Campus Manager

is the first formal step. This warning will be

recorded on the student’s file.

> A formal written warning is the second step. If

you are unable to receive a warning because

you are absent from the course, then the

warning is considered to have been received if

sent by email.

> The third stage is the final written warning.

> The final stage is being expelled from

the course and from Elite. If you are an

international student, Elite will notify

Immigration New Zealand of your situation

and status. If you are a domestic student,

Elite will notify StudyLink, if you have a student

allowance. No refund will be offered.

> Serious/Gross misconduct may include verbal

and/or physical abuse or threats to other

students or staff, theft or damage to property,

sexual harassment, bringing alcohol or drugs

on to the premises or arriving at school under

the influence of alcohol or drugs.

> Serious/Gross misconduct may incur instant

expulsion. No refund of fees will be available

for students who have been expelled.


Plagiarism

Plagiarism is a form of cheating. Neville (2007)

describes plagiarism as “a practice that involves

knowingly taking and using another person’s work and

claiming it, directly or indirectly as your own”.

It is the responsibility of all students and staff to

ensure that student work submitted for purposes of

assessment, is in fact their own work. The following

details the specific responsibilities of students and

members of staff.

It is the responsibility of students

> To make sure that work submitted for purposes

of assessment is their own.

> To make sure that the works and arguments of

others are appropriately cited and referenced

using the A.P.A referencing system.

> Students must not copy materials from other

students, past or present, or from written

sources, from the Internet or from any other

source whether this is through cutting and

pasting, re-writing or by any other means.

Changing a few words within a copied piece

of text does not render this original and still

counts as plagiarism. All work submitted

by students must be their own unless it is

specifically indicated within the text through

appropriate referencing.

It is the responsibility of the teaching staff

> To stress to their students the unethical nature

of plagiarism.

> To make clear to students the school’s policy on

plagiarism and the consequences if they fail to

comply.

> To ensure that students have the knowledge

and skills required enabling them to cite and

reference appropriately.

Consequences

If it is proved that any student has plagiarised, the

piece of work will not be accepted but depending

on the circumstances the student may be given the

opportunity to re-submit the work.

References: Neville, C, 2007. The complete guide to references and avoiding plagiarism. Maidenhead: Open University press (McGraw-Hill Education)


Academic appeals

If you feel an Academic appeal or a complaint is

not being listened to or treated fairly, and you have

followed all of Elite’s internal appeal processes, there

are external appeal processes you can follow.

Domestic students’ appeal process

Students can make a formal appeal to the New Zealand

Qualifications Authority,

If you wish to enquire about making a formal complaint

or receive advice about the options available to you,

contact NZQA via their website or by telephone.

Quality Assurance Division

New Zealand Qualifications Authority

PO Box 160

Wellington 610

Phone: 04 802 3000

http://www.nzqa.govt.nz/about-us/make-a-complaint/

make-a-complaint-about-a-provider/

If you need more information on the complaints

process, contact NZQA on 0800 697 296.

Complaints about providers are handled by the Quality

Assurance Division (QAD) of NZQA. NZQA will then

contact Elite to explain the nature of the complaint and

ask for a response. Throughout the investigation, both

parties will be kept fully informed.

Appeal procedures


International students’ appeal process

If an international student does not feel their concerns

have been resolved by our internal complaint process,

the student can make a complaint to the International

Education Appeal Authority (IEAA).

How is a complaint made to the IEAA?

> The IEAA is an independent body established

to deal with complaints from international

students about pastoral care aspects of advice

and services received from their education

provider.

> If a student’s concerns have not been resolved

by your provider’s internal complaint process,

students can go to the IEAA website to find out

how to make a complaint and to download a

complaint form.

> The IEAA complaint form asks complainants to

‘explain why you believe the institute or school

has breached its obligation(s) to you under

the Code of Practice for the Pastoral Care of

International Students?’ You can download a

copy of the Code of Practice (PDF, 310KB) for

reference.

How can the IEAA be contacted?

IEAA

Tribunals Unit

Level 1, 86 Custom House Quay

Private Bag 32001

Featherston Street

Wellington 6011

Phone + 64 4 462 6660

Fax + 64 4 462 6686

Email [email protected]

Website www.justice.govt.nz

If you are still not satisfied with the outcome you may

contact:

Quality Assurance Division

New Zealand Qualifications Authority

PO Box 160

Wellington 610

Phone: 04 802 3000 http://www.nzqa.govt.nz/about-us/

make-a-complaint/make-a-complaint-about-a-provider/


Student identification card > You will be able to get a card from the Student

Liaison Officer when you begin the course.

> The student is responsible for paying for a

replacement card.

Student health

A list of places where students can get help for medical

or counselling issues is on the student notice board.

Community services card

Domestic students can apply for a Community Service

Card from WINZ.

Harassment and sexual harassment

The protection and procedures laid down in the Labour

Relations Act 1987 and the Human Rights Commission

Act will be adhered to by School management and

Tutors at all times.

> The School defines harassment as actions or

statements which interfere with or inhibit a

person’s ability to work or study in a positive

and successful manner and which fails to

respect the dignity of an individual.

> This includes sexual harassment, any form of

unwanted sexual attention, action or statement

and harassment based on age, ethnicity,

nationality, marital status, religious or political

belief, sexual orientation, or disability.

For the purpose of this Code of Practice, sexual

harassment includes:

> Requests for sexual favours, including implied

or overt promises or preferential treatment

or threats concerning present or future

employment status. Sex-orientated jibes or

verbal abuse, jokes, teasing or abuse about

sexual matters.

Discrimination

Discrimination occurs when a person is treated

differently from another person in the same or similar

circumstances. It is relevant to each area of public life

described and includes:

> Not being given an employment opportunity;

> Not being given access to a place or service;

> Not being treated as favourably as others.

Welfare and student support services


Equal opportunities policy > It is the policy of Elite to ensure that no

prospective student or staff member is

discriminated against or disadvantaged in

any aspect of training and delivery. This

policy extends to all staff and students and is

expected to be upheld by all staff and students.

> The policy shall cover age, disability, learning

difficulties of any sort (medical/educational/

personal) employment status, ethnic or national

origins, family status, marital status, political

opinion, race, religious or ethnic belief, gender

and sexual orientation.

> The only exception will be in cases where there

is a high and unreasonable risk of harm to a

person with a disability, or to others.

> As the final successful examination is

dependent upon being at an International

standard, all students will be given fair and

equal opportunities.

> Elite is committed to equal opportunities for

everyone.

Confidentiality of information > The Privacy Act 1993 sets standards for

collection, storage and use of personal

information. Information that you have been

asked to provide is required to enable us to

enrol you, to monitor progress and to confer

your certification at the conclusion of your

course.

> Statistical information is reported to the MoE as

required under the Education Amendment Act

1990. If we want to make any other use of your

information we will seek your permission first.

> Occasionally the School may wish to use your

work or your name for marketing or other

purposes and we will ask for your permission

before this happens.

> All those within the School who have access

to your personal information are bound by

the terms of their employment to keep the

information confidential.

> Personal information you supply is held

securely and permanently on database and

you will be asked to regularly update that

information.

Complaints procedure including harassment complaints

Any student who considers he or she has grounds for

concern should submit their complaint as follows:

> All complaints (student or client) should be

brought to the tutor’s attention in the first

instance.

> If your subject tutor cannot resolve the issue

you will be referred to the Campus Manager.

> If the Campus Manager cannot resolve the issue

you must put it in writing within 14 days of the

occurrence and send it to the Campus Director.

They will respond in writing within 14 days.

> If you are not satisfied with the resolution

offered you must reply in writing (within 7 days

of receiving the response) outlining what you

require as a solution to the issue.

> It may be necessary to hold a meeting and

you will be invited to attend. You may bring a

support person. Your complaint will be heard

by the Management Team who will contact you

by letter with their response.


Cultural support

Elite recognises the importance of the Treaty

of Waitangi to New Zealand and recognises the

special status of Tangata Whenua, and the need for

appropriate cultural support during the provision of

training.

Visitors, friends and family

No visitors are allowed on the premises unless

arranged beforehand with the Campus Manager.

All visitors must sign in at the front desk reception.

Students who allow access to the floor to the public

without permission may face disciplinary action.

Pastoral care


The New Zealand Qualifications Authority (NZQA) was

established in 1990 to provide an overarching role

in quality assured qualifications and to coordinate

national qualifications in New Zealand. The

Qualifications Authority deals with the provision and

quality of qualifications. It works in partnership with all

education providers and national groups representing

education and training in industry and business.

> NZQA is a Crown Entity established under the

Education Act 1989. The Authority is appointed

by the Ministry of Education, and is accountable

through the Minister to Parliament. For more

information please refer to www.nzqa.govt.nz.

> NZQA has established a new framework of

qualifications from July 2010. The development

of this new framework is currently a work in

progress.

> The New Zealand Qualifications Framework

(NZQF) is a comprehensive list of all quality

assured qualifications in New Zealand. The

NZQF is the definitive source for accurate

and current information on qualifications.

Framework qualifications are quality assured

and nationally recognised.

> When you have mastered all the elements

and will have been assessed as achieving the

standard, you will be awarded with the credit

value. The credit value for each unit or module

counts towards the number of credits required

to complete and achieve the qualification.

> The number of credits reflects the duration for

an “average student” to achieve the standard.

One credit equals 10 notional hours of learning.

These hours are a combination of classroom

hours, self-directed learning and work

experience.

NZQA and NZQF


Tips for international students

Visit the New Zealand Immigration website for more

information about living and studying in New Zealand.

This website provides a range of hints and tips on

how to make the most of your stay https://www.

newzealandnow.govt.nz/studying-in-nz

Code of Practice

Elite International School of Beauty and Spa Therapies

has agreed to observe and be bound by the Code of

Practice for the Pastoral Care of International Students.

Copies of the Code are available from the NZQA

website at www.nzqa.govt.nz

Immigration

Full details of immigration requirements, advice on

rights to employment in New Zealand while studying,

and reporting requirements are available from

Immigration New Zealand, and can be viewed on their

website at www.immigration.govt.nz

Eligibility for health services

Most international students are not entitled to publicly

funded health services while in New Zealand. If you

receive medical treatment during your visit, you may

be liable for the full costs of that treatment. Full details

on entitlements to publicly funded health services are

available through the Ministry of Health, and can be

viewed on their website at www.moh.govt.nz.

Accident insurance

The Accident Compensation Corporation provides

accident insurance for all New Zealand citizens,

residents, and temporary visitors to New Zealand, but

you may still be liable for all other medical and related

costs. Further information can be viewed on the ACC

website at www.acc.co.nz.

Medical & travel insurance

International students (including group students)

must have appropriate and current medical and travel

insurance while in New Zealand.

Life in New Zealand


Driving, driver’s licences and road safety

Do not drive a vehicle without an appropriate licence.

Although you can use your overseas driving licence for

up to a year, we strongly recommend that you learn

the New Zealand road rules and obtain a New Zealand

driver’s licence.

Be cautious when buying a car, ask for advice, and get

full car insurance.

Pedestrian safety

When walking across the road, look right, look left, and

then right gain for traffic, before crossing.

Cycling safety

It is compulsory to wear a helmet while cycling.

Please refer to Land Transport New Zealand’s New

Resident Handbook for further information about road

safety.

Money and age restrictions

Do not carry lots of cash with you or keep lots of cash

where you live. Open a bank account and deposit it.

You must be 18 or over to buy alcohol and cigarettes.

2016 student handbook - elite school of beauty & spa€¦ · elite international school of...

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