Peter B. Williams21350 Carlton Street Crest Hill, IL 60403 pw1257@sbcglobal.net 708-738-7383

A results driven business professional with proven talents and demonstrated ability to solve problems, passion for developing relationships, drive for high standards and motivation for learning and career advancement.

SUMMARY OF QUALIFICATIONS Business Management: Over eight years of experience managing retail business operations, four years business

ownership and over two years in corporate management. Talents in strategic planning, decision making, problem solving, project coordination, day to day operations and communications.

Human Resources: Over eight years of experience with organizational policies, legal compliance, compensation and benefits, payroll, resource allocation, employee relations and the coordination of people and resources.

Leadership & Training: Over ten years’ experience as an energetic, compassionate and motivating leader who builds great rapport at all levels of an organization. Has delivered on-the-job training to diverse audiences and is focused on achieving maximum learning.

EXPERIENCE Mickey’s Linen, Chicago, IL Feb 2014 to Present Operations Manager

Manage a team of seven office personnel and cross train to ensure all core job functions are covered. Coach, train, and develop office staff to improve processes. Provide feedback and performance reviews. Facilitate payroll operations for 365 employees in nine locations including managing six different unions.

Complete all annual OSHA 300A paperwork for Chicago location. Oversee maintenance of personnel files, vendor relations, communication with company attorneys, handbook

policies, annual enrollment, FMLA paperwork, labor law compliance, confidential work issues, investigation claims of harassment, accident/injury/workers’ compensation claims, insurance benefits and payroll.

Develop documents, policies and standardized procedures across locations that support company goals. Contributor at leadership meetings to analyze business, evaluate maintenance or technology enhancement

projects, equipment purchases, strategic process improvements, budget controls, goal setting and measurement and operational advancements.

Led a 12-month project to convert a 20 year old payroll program to ADP Workforce Now. Executed customized training program to all facilities. Company expert for management and problem resolutions.

Orchestrated the conversion to paperless payroll and negotiated a 45% discount off ADP services. Coordinated the conversion to web based time clocks at five locations. Trained management staff on new

software program and taught location employees new procedures. Led the conversion to Alliant business systems and 5,000 accounts to electronic invoices and statements. Supervise accounts receivable including collections calls, bad debt, past due letters and collections. Recruitment and screening of applicants and onboarding new hires including paperwork, handbook policies

and payroll. Handling of unemployment demands including claims, appeals and phone hearings.

The Paint Drop by Valspar, Lombard, IL Aug 2013- Jan 2014 Mobile Paint SpecialistAccountable for serving the professional painter market at the job site by providing top notch customer service and problem solving to help identify job needs. Cultivate relationships that generated add on sales. Exemplify organizational skills to manage warehouse and mobile paint store inventory.

Kin-Ko Ace Hardware Stores, Woodridge, IL Nov 2011-Jun 2013 Store Management Team Supervised staff to meet sales goals, ensured staff was properly trained and safety procedures were followed. Merchandised store for promotions and seasonal merchandise shifts including floor displays, end-cap programs,

product introductions, local products, obsolete inventory and markdowns. Executed weekly sale ads including positioning items in key traffic areas, promotional signage and meeting with

cashiers to ensure understanding of key sale strategies.

Facilitated the shipping, receiving and inventory flow for the store, consulted with vendors, evaluated and implement shrinkage policies.

Nancy's Pizza, Naperville, IL Mar 2010 - Oct 2011 Franchise Owner Organized all aspects of the restaurant operations including negotiating vendor contracts, purchasing, inventory,

operating budgets and operational efficiencies. Recruited and trained staff of 15 for restaurant opening. Continually trained and empowered employees. Independently managed all human resources responsibilities for entire staff. This included interviews, onboarding,

employee records, schedules, payroll, legal forms, conflict resolution and terminations. Multi-tasked and managed an organized workflow to fulfill over 200 orders a day with 95% accuracy. Participated in community events, business expo's, high school job placement programs and the sponsorship of

local youth sports programs.

7-Eleven Aug 2005 - Mar 2010 Franchise Owner, Tinley Park, IL Feb 2008 - Mar 2010 Singlehandedly ran daily operations in a fast-paced 24/7/365 operation. Managed all human resources functions from interviews, onboarding and termination, maintaining employee

records, scheduling, and payroll for ten employees. Maintained over 20 vendor relationships and analyzed receivables, inventory audits and sales trend reporting. Coached and trained employees on all daily job functions including customer service, product knowledge, cash

handling, add on sales, ordering, shelf cycle & rotation and food safety procedures. Sponsored community youth programs and participated in neighborhood events. Coordinated a customer

appreciation event where we sold over 1800 hotdogs in a single weekend. Increased retail sales over 20% by increasing average ticket 30% and growing repeat customer visits from 25% to

55%. Minimized out of stocks and maintained a clean environment. Greeted customers by name and went above and beyond to fulfill their needs.

Franchise Consultant, Chicago, IL Aug 2005 - Feb 2008 Coached and trained over 100 franchise employees on buying, inventory and product placement techniques. Selected for the White Hen transition team and demonstrated critical thinking and problem solving skills to

convert 30 stores in six months. Spearheaded a week long training program to prepare over 25 District Managers on how to run model stores. Cultivated strong relationships with other franchisees and was often called on to resolve issues. Managed all facets of business operations and human resources including a staff of 6-10 employees, schedules,

training, performance evaluations, interviewing, product assortment, retail pricing, ordering, inventory, audits, sales reports, payroll, budgets and financial statements to ensure efficient operations.

EDUCATION Master of Business Administration, Lewis University, IL 2002-2004 Emphasis in Marketing Seminars for Executive Leadership Training Bachelor of Arts, Lewis University, IL 2000-2002 Major: Business Administration/Minor: Marketing

KNOWLEDGE AND SKILLS Excellent understanding of business management practices and principles Business maturity and credibility built over 10+ years of progressive management experience Unique aptitude for multi-tasking, time management and organizational skills Excellent written and verbal communication skills with all company stakeholders Capacity to work independently with minimal supervision or lead a team of employees Microsoft Office Suite including; Word, Excel, Outlook and PowerPoint