2016MN PHCC Annual Convention & Vendor Show

FEBRUARY 10 – 12

MINNEAPOLIS MARRIOTT

NORTHWESTBROOKLYN PARK, MN

Registration Brochure

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Schedule at a GlanceFEBRUARY 10 – 12, 2016Minneapolis Marriott Northwest, Brooklyn Park

Schedule At A Glance(Subject to change without notice – note that some sessions are concurrent)

WEDNESDAY, FEBRUARY 10, 20167:30 – 8:00 am Continental Breakfast8:00 am – 5:00 pm Power Limited Continuing Education: Tables of the 2014 NEC

THURSDAY, FEBRUARY 11, 20167:30 – 8:00 am Continental Breakfast8:00 – 8:15 am Welcome & Announcements8:15 – 9:15 am KEYNOTE PRESENTATION: Growing your Plumbing and HVAC/R Company Using Todays Cutting Edge Tools

9:15 – 9:30 am Break9:30 – 10:30 am What Women Want….in Their Plumbing and HVAC Contractor10:30 – 11:30 am Distracted Driving10:30 – 11:30 am Start with Trust: BBB for Business11:30 – 11:45 am National PHCC Update11:45 am – 1:00 pm MN PHCC Past Presidents & Auxiliary Scholarship Luncheon1:00 – 2:00 pm Complaints and Trend Analysis of BBB Data for HVAC and Plumbing1:00 – 2:00 pm Developing Future Leaders2:00 – 3:00 pm Department of Labor & Industry Panel Discussion3:00 – 6:00 pm Annual Vendor Show6:00 – 9:00 pm Annual Banquet

FRIDAY, FEBRUARY 12, 20167:30 – 8:00 am Continental Breakfast 8:00 am – 5:00 pm Plumbing Continuing Education: UPC Code 2012

8:00 am – 12:00 pm The 10 Basic Steps To Duct Sizing

12:00 – 1:00 pm MN PHCC Member Meeting & Luncheon1:00 – 2:00 pm Geothermal Heat Pump - Options and Economics2:00 – 3:00 pm Geothermal Loop Field Design

8 hours of PL CE

4 hours of NATE Training

8 hours of Plumbing CE

SPONSORED BY

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Detailed Program(SUBJECT TO CHANGE WITHOUT NOTICE – NOTE THAT SOME SESSIONS ARE CONCURRENT)

WEDNESDAY, FEBRUARY 10, 20167:30 – 8:00 am Continental Breakfast

8:00 am – 5:00 pm Solar PV Systems 101 Scott Nutting, Contract Electrical Inspector, Aitkin County, MN

Analyze the code tables and perform calculations while discussing code sections that affect the use of these tables. Lunch is included.

THURSDAY, FEBRUARY 11, 20167:30 – 8:00 am Continental Breakfast

8:00 – 8:15 am Welcome & Announcements

8:15 – 9:15 am KEYNOTE PRESENTATION: Growing your Plumbing and HVAC/R Company Using Todays Cutting Edge Tools Susan Roberts Frew, President, Sunshine Plumbing Heating Air; CO PHCC President

Susan Roberts Frew, former International AT&T Vice President, Business coach and now President of Sunshine Plumbing Heating Air will show you how they grew their company 535% in three years. Susan will share with you how Sunshine used reviews, technology and over the top Customer Service skills to win Denver Business Journal’s “2015 Fastest Growing Company”. Susan has coached 17 different trades in her career and is currently serving as the President of the Board of Colorado PHCC. Join her for a high energy talk about what it takes to succeed in today’s marketplace and outpace your competition.

9:15 – 9:30 am Refreshment Break

9:30 – 10:30 am What Women Want….in their Plumbing and HVAC Contractor Susan Roberts Frew, President, Sunshine Plumbing Heating Air; CO PHCC President

Most service contractors know that the majority of the decision makers in the home today are women. Although most contractors know this fact, what is being done to appeal to this demographic? Susan Roberts Frew, President of Sunshine Plumbing Heating Air grew their company from $175,000 in 2012 to 1,400,000 in 2015 by using a marketing plan focused on their target demographic: Women! Understand HOW women chose their contractor, WHY they will call you again and how to appeal to the fastest growing population in the US,; the woman homeowner. Sunshine uses the “secret sauce” of online reviews, follow up calls, email biography of technicians, follow up calls, thank you notes, brownies & wine. Susan will share Sunshine’s 12 points of “love” that they use in every customer transaction.

10:30 – 11:30 am Complaints and Trend Analysis for HVAC and Plumbing Industries in MN Lisa Hiebert, Director of Strategic Marketing, Better Business Bureau of Minnesota and North Dakota

No one likes complaints, but there is a lot we can learn as an industry when we examine the recent complaint history andtrends of HVAC and plumbing complaints in Minnesota. Learn more about the positives (yes, we said positives) aboutleveraging complaints for your business, including BBB’s complaint resolution process and how to resolve and/or de-escalate complaints where possible.

8 hours of Electrical CE

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10:30 – 11:30 am Distracted Driving Jeff Stevenson, Federated Insurance

Distracted driving can have devastating consequences for businesses and families—and cell phones continue to be a leading cause of distraction behind the wheel. Federated Insurance has created several new resources designed to address the danger of using a mobile device while driving. These helpful resources include a safety meeting video, handout, quiz, and trainer outline. Federated’s distracted driving materials ask: “What is Important to You?” Change happens one person at a time, and only when it is important to you. Please make it home safe today.

11:30 – 11:45 am National PHCC Update Charles “Chip” E. Greene, President, Greene & Associates, Inc., PHCC National President

We will be joined by the President of the PHCC National Association, Charles “Chip” E. Greene, with the pulse on the industry. He will also provide us with an update on National PHCC activities and what the PHCC is doing for YOU!

11:45 am – 1:00 pm MN PHCC Past Presidents & Auxiliary Scholarship LuncheonThe MN PHCC Auxiliary and the MN PHCC Past Presidents Club raise funds throughout the year in order to be able to provide scholarships to dedicated students from around the state. Join us for our annual award celebration as we present these committed individuals with their much deserved scholarships!

1:00 – 2:00 pm Start with Trust: BBB for Business Julie Kiedrowski, Vice President Business and Consumer Services, Better Business Bureau of Minnesota and North Dakota

Trust is earned. Discover how BBB is working with all businesses to champion a trustworthy marketplace. We know your business reputation is priceless. More than 97% of consumers research companies online before doing business. In addition to exploring the free tools, tips and resources all businesses can use to build their credibility and reputation with Better Business Bureau, we will briefly discuss steps for a trustworthy website and online presence.

1:00 – 2:00 pm Developing Future Leaders Brian J. Schoenborn, Managing Partner, Stinson Leonard Street LLP/Federated Insurance

A good hire today could evolve into one of your company’s future leaders. Managing the succession of talent is a vital, strategic process that minimizes gaps in leadership and enables your best people to develop the skills necessary for possible future roles. This discussion addresses both leadership development and business succession planning so you can take measures to ensure your organization always has well-trained, experienced people in key positions.

2:00 – 3:00 pm Minnesota Department of Labor & Industry Panel Discussion Greg Metz, Construction Codes; Sara Ellstra, Wage and Hour; Gary Robertson, MN OSHA; Rick Martagon, Apprenticeship; John Aiken, Moderator

Join 4 experts from the Minnesota Department of Labor & Industry as they provide an update on areas such as Apprenticeships, OSHA, Construction Codes and Wage/Hour Issues. This is an open forum and there will be time for questions and answers for each individual.

Detailed Program(SUBJECT TO CHANGE WITHOUT NOTICE – NOTE THAT SOME SESSIONS ARE CONCURRENT)

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3:00 – 6:00 pm Annual Vendor Show – FREE! OPEN TO THE PUBLIC!

This event continues to be a focal point of our Convention. Join Convention attendees and the public, stroll the exhibit hall, mingle with industry supporters and learn the latest and greatest tools and processes in our field.

6:00 – 9:00 pm Annual Banquet – Drinks, Dinner & Entertainment…OH MY!

Last year was such a huge success… let’s do it again! We are extending the Vendor Show and enjoying an evening of dinner, drinks and great company with exhibitors, convention attendees and others. Admission is included in convention registration! Additional tickets are available for purchase on the registration form. This is an adult only evening please.

FRIDAY, FEBRUARY 12, 20168:00 am – 5:00 pm Plumbing Continuing Education: State of MN Plumbing Code Essentials Workshop (6 hours code, 2 hours technical training) Brian Rogers, IAPMO

Providing a fundamental understanding of the Minnesota Plumbing Code, this seminar offers participants an opportunity to learn the basics and most important areas of the code. Each chapter is covered in an easy-to-understand way that supplies the “need to know” information required to successfully understand and apply the provisions of that chapter. This Seminar will also provide the attendees with the opportunity to test their knowledge with practical real-life exercises.

8:00 am – 12:00 am The 10 Basic Steps To Duct Sizing Mike Daniels, Vice President, Sales & Marketing, Auer Steel & Heating Supply Company

This 4-hour session by Auer Steel & Heating Supply Company will cover what you need to know to properly duct size, including:

• Proper Ductulator Usage (best Ductulator included in training)

• Understanding Static Pressure

• Duct Fitting Selection & Equivalent-Length

• System Component Selection Considerations

• Effects of Zoning On Duct Sizing

• Multistage Equipment And Its Benefits On Duct Sizing

• Proper Zone Panel Selection and Set-Up

• Bypass Air Control And Options

Detailed Program(SUBJECT TO CHANGE WITHOUT NOTICE – NOTE THAT SOME SESSIONS ARE CONCURRENT)

8 hours of Plumbing CE

SPONSORED BY

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12:00 – 1:00 pm MN PHCC Member Meeting & Luncheon Jeremy Carlson, MN PHCC President and Jessica Bartram, MN PHCC Executive Manager

Join your fellow MN PHCC members and industry colleagues as MN PHCC leadership updates you on the latest happenings with your association. All attendees are invited.

1:00 – 2:00 pm Geothermal Heat Pump - Options and Economics Steve Anderson, K&E Distributing

This session will provide an update to equipment and loop options for geothermal heat pump systems. An overview of design software to match systems to the load requirements. Energy cost comparisons will be discussed; for the homeowner, “What do the savings mean”; for the contractor, “Am I busy at the right stuff”.

2:00 – 3:00 pm Geothermal Loop Field Design Steve Anderson, K&E Distributing

This session will expand on loop options, piping options, circulating pump options, pressure drop calculations and installation techniques.

Detailed Program(SUBJECT TO CHANGE WITHOUT NOTICE – NOTE THAT SOME SESSIONS ARE CONCURRENT)

Accommodations Deadline: January 20, 2016

Discounted rooms are available to attendees at the Minneapolis Marriott Northwest hotel at the rate of $145 plus tax for a single/double. To make your reservation, please call the hotel at (877) 303-1681 and indicate you are with the PHCC meeting or you may reserve your room online by going to www.mnphcc.org/2016-annual-convention-vendor-show and clicking the link under “Hotel Reservations”.

Discounted rooms are available until January 20, 2016 or until they sell out - whichever comes first. Rooms cannot be guaranteed after this date.

Minneapolis Marriott Northwest7025 Northland Drive NoBrooklyn Park, MN 55428(877) 303-1681

ADA/Dietary RequestsPlease email us at info@mnphcc.org with any ADA or dietary requests you may have. We will do our best to accommodate you.

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2016 MN PHCC Annual Convention Registration Form

Register online at www.mnphcc.org or complete the form below.

CONVENTION REGISTRATION Includes access to all classes and events on Thursday and Friday. Does NOT include registration to Wednesday’s Power Limited CE Class (separate registration required – see below)

o PHCC Member - $340 o Non-Member - $425

o PHCC Member Auxiliary / Spouse / Guest - $175 o Past PHCC President - $250

oMN PHCC Contractor Member First Attendee - $0 (Are you a MN PHCC Contractor member? Remember you receive one complimentary registration to the Annual Convention with your company membership!)

POWER LIMITED CE CLASS Separate registration required. Includes access to Wednesday’s Power Limited CE Class including breakfast & lunch.

o PHCC Member - $165 o Non-Member - $200

ANNUAL BANQUET o Please check here if you will be attending the Annual Banquet on Thursday evening. Access is included in your registration.

o Additional tickets to Thursday Banquet $70/each x ______ = $_________

Guest’s name(s):

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ATTENDEE INFORMATION

Company Name: ___________________________________________________________________________________________________________________

Attendee Name: __________________________________________________________________________________________________________________

Plumbing License Number: ______________________________________________________ Last 4 of SSN: ________________________________

Address: __________________________________________________________________________________________________________________________

City: ______________________________________________________________ State: _____________________Zip: _________________________________

Phone: ______________________________________________________ Email: _____________________________________________________________

PAYMENT INFORMATIONTotal Due: __________________

o Visa oMasterCard o AMEX o Check # ______________________ (payable to MN PHCC)

Card Number: ___________________________________________________________________ Exp. Date: _____________________________________

Name on Card: ____________________________________________________________________________________________________________________

Signature: ________________________________________________________________________________________________________________________

SUBMIT YOUR APPLICATIONPlease send your completed forms with full payment to:

MN PHCC - 5353 Wayzata Blvd, Ste 350, Minneapolis, MN 55416

info@mnphcc.org | Please call us at (952) 564-3060 with any questions you may have.Cancellation policy: Registrations canceled on or before January 20 will be refunded minus a $50 cancellation fee. Registration canceled after January 20 will not be refunded. Registration fees may be transferred to another individual or class.