2016 jan ppsb cm pack.pptx
TRANSCRIPT
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©Petroliam Nasional Berhad (PETRONAS) 201
© 201 PETRO!"A# NAS"ONA! BER$AD (PETRONAS)
All ri%hts reser&ed' No art o this do*+ment ma, -e reretrie&al s,stem or transmitted in an, orm or -, an, mme*hani*al. hoto*o,in%. re*ordin% or other/ise) /ith
*o,ri%ht o/ner'
PETRONAS risis #ana%ement
B, as-ir han13 an 2014
Internal
Brie5n% to PPSB !eaders
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Brie5n% ontent
Internal
• O&er&ie/ o PETRONAS risis #ana%ement
• PPSB #P
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#a6or "n*ident "n&ol&in% Oil omanies
Internal
"n*ident Details
• 23rd March 200 at TexasCity, USA
• 7n*ontrolla-le release o8amma-les led to e9losionand 5re'
• The in*ident *a+sed 1 atalitiesand 10 casualties
• :inan*ial losses e9*eed 7S1'-illion
BP Texas City Refnery Incident
"n*ident Details
• 20 Aril 201
• An +n*ontroll
oil. %as. and odrillin% riser aand e9losion
• The in*ident 1$ casualtie
• Estimate tota
;1 -illion an
• 000 &esselsresonders r? %o&ernmen
million eet -million liters o
%ee&atBl#ut
"n*ident Details
• $th )uly 1@@ at North Sea. 7
• A massi&e %as leaa%e romie /or *onne*ted to a*ondensate +m d+rin%+nder%oin% maintenan*e /or/hi*h /as i%nited *a+sin% ane9losion /hi*h led to lar%e oil5res'
• The in*ident *a+sed 14atalities and 42 s+r&i&ors
*xl#si#n #" Pier Alha
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#a6or "n*ident in PETRONAS
Internal
"n*ident Details
• 1th No& 200. En%en. So+thAri*a
• Tan *ontainin% 7!C (etrol)*a+%ht 5re and es*alateda*ross the tan arm area
• Dire*t loss o a-o+tRM 2+,000,000'
• a+sed reutati#n anden&ironment ima*t in*l+din%air oll+tion
*nen Refnery Tan- Be-#-.C
"n*ident Details
• 2/th Aril 200$, Pasir!udan, )#h#r
• Tan T1 *ontainin% 7!C(etrol) *a+%ht 5re and
e&ent+all, es*alated a*rossthe tan -+nd area
• Dire*t loss o a-o+tRM 2,000,000'
• Re+tation and se&ereenir#nent iactin*l+din% soil and %ro+nd /ater*ontamination
Pasir !udan M
"n*ide
• 2$a
• :irli%
•
• #ato
• Relo*
"n*ident Details
• 1+th %ec 2010 5ualaTerrenanu
• E9losion and 5re at oshorelatorm d+rin% deress+riFationin rearation or lannedsh+tdo/n
• The in*ident *a+sed 4 ersonnelto s+er frst and sec#ndderee 4urns
• #a6or asset dama%e '
• a+sed %as s+l, shorta%e orPenins+lar #ala,sia'
Re+tational ima*t /ith lo*al ?international *o&era%e
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Ghat an Disr+t Ho+r B+siness
:ireI!OP Nat+ral Disasters Se*+rit,
$a*ers Po/er O+ta%e Terroris
Internal
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• 7ne9e*ted
• 7niJ+e
• :atalities
• "ma*t to en&ironme
• a+se lon% term im
-+siness and re+ta
• "n&ol&e interdeart
6+risdi*tional reson
Nat+re O risis
Internal
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Ghat "s !ost "n risisIact of Crisis:-
o Reutati#nal l#ss
o icense t# #erate
o Punitie acti#ns 4y auth#ritieso #ss Trust6C#nfdence6M#rale
o #ss #" Sales6Cust#ers7
o Sl#&d#&n #" 4usiness#entu
o #ss in c#etitie adantae
o #ss #" )#4s
o eal suits
o #ss #" T#uris ##rtunities
Internal
*Losing reputation is worse than losing economic value
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#A!"S ESE!A#ATAN NECARA (#N) D"RET"KES
• S8P :or Oil. Cas and Petro*hemi*al Disasters
• Dire*ti&e 1@ L Poli*, and #e*hanism on Terrorism ontrol
• Dire*ti&e 20 LPoli*, and #e*hanism on National Disaster Relie #ana%ement
• Dire*ti&e 21 L Poli*, and #e*hanism on P+-li* Order
O7PAT"ONA! SA:ETH AND $EA!T$ AT 1 M"#A$ REC7!AT"ON 14
• PART "" "denti5*ation And Noti5*ation O An "nd+strial A*ti&it,
• PART "K Reort On "nd+strial A*ti&it, And Prearation O Emer%en*, Plan :or #a6or $aFard "nstallation (in*l+din% assessment)
• PART K Noti5*ation O #a6or A**ident
PETRO!E7# (SA:ETH #EAS7RES) AT 1@ MTRANSPORTAT"ON O: PETRO!E7# BH P"PE!"NES REC7!AT"ONS 1@
• SET"ON 4(2)(-) To s+-mit a /ritten emer%en*, lan or imlementation in the e&ent o the s,stem ail+re. a**id
:ATORH AND #A$"NERH AT 14 MSA:ETH. $EA!T$ AND GE!:ARE REC7!AT"ON 10
•SET"ON 21 L Saet, ro&isions in *ase o 5re• SET"ON 22 L :ire5%htin% alian*es
• SET"ON 3@ L :irst Aid
:"RE SERK"E AT 1@@
• PART "K L Gater and 5re h,drants
• PART K L :ire erti5*ates
7N":OR# B7"!D"NC BH !AGS 1@
• PART K"" L :ire ReJ+irements
• PART K""" L :ire Alarms. :ire Dete*tion. :ire E9tin%+ishment and :ire :i%htin% A**ess
Re%+lator, ReJ+irements L risis #ana%ement. ERP De&eloment. :ire Pre&entions I Saet, ReJ+irement
Internal
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Ba*%ro+nd L $istor, o risis #ana%ement
InternalInternal
1@
PETRONAS
Disaster#ana%ementS,stem (PD#S) orPET$E#-+sinesses
2003
PETRONASDisaster#ana%ement#an+al (PD##)
/as iss+ed
200
entralEmer%en*, :ireSer&i*es (E:S).erteh /asoerational
2004
PDB Pasir C+dan% Terminal :ire"n*ident
2004
PTS ontin%en*,#ana%ement Plan
200@
PTS Cro+ontin%en*,Plannin%Standards (CPS)or PETRONASCro+ /ide
*Benchmarkedwith BP, ExxonMobil, Shell,Conoco Philips
$SE i i # t C P li i S t
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S+orted -, PETRONAS Te*hni*al Standards and oeratin% ra*ti*es e'%' ero Toleran*e
C+ided -,PETRONAS $SE Poli*,
OerationaliFePETRONAS
Plannin% Sta
PETRONAS $SE#andator, ontrol
:rame/or (#:) Element10'3 Emer%en*,Prearedness and
Resonse
$SE risis #ana%ement Co&ernan*e Poli*ies. S,steStandards
Internal
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risis
Si%ni5*ant -+siness disr+tion /hi*h ae*ts the or%aniFations normaima*tin% eole. en&ironment. assets and re+tation (P'E'A'R)
risis #ana%ement
omrehensi&e set o ro*esses that aims to -+ild *aa-ilit, o an or%
resond and mana%e *rises in the ris areas to rote*t and s
en&ironment. asset and re+tation'
De5nition O risis L -ased on PETRONAS ontin%ePlannin% Standards (PPS)
Internal
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$ierar*h, o risis ? Emer%en*,#ana%ement Plans in PETRONAS
Internal
PETRONAS Emergency Plans:
"n*ideEs*ala
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O&erall risis #ana%ement :rame/or
Internal
9#te:Ris- Ass#ciates t# deel# systes and r#structure 6 teas durin eerency 6crisis
!SC deel#ed the P*TR89AS C#unicat
Tier 3 >P*TR89AS CrisisManaeent Tea;PCMT=
Tier 3 >Business CrisisManaeent Tea;BCMT= 6 C#untryC#ntinency Tea ;CCT=
Tier 2 >*erencyManaeent Tea;*MT=
Tier 1 >*erency Res#nseTea ;*RT=
Crisis Manaeent Plans :
PETRONAS risis #ana%ementPlan ;PCMP=
B+siness risis #ana%ement Plan;BCMP=
o+ntr, ontin%en*, Plan ;CCP=
Emer%en*, Resonse Plan ;*RP=
Emer%en*, Resonse Plan ;*RP=
8
;DPC
CD"B;
B;
E;
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PETRONAS Threetiered risis #ana%ement and "nt/ith A%en*ies
Internal
*xternal A
#a6lis eselamNe%ara (#N)
Polis Dira6a #a
(PDR#)
a-atan Bom-aPen,elamat #a(BP#)
Deartment oO**+ational S? $ealth (DOS
Deartment oEn&ironment (D
#inistr, o $ea#edi*al Team
Petrole+m "nd+o #ala,sia #+Aid Cro+(PIMMA!=;5 4ased=
Oil Sill Reso!imited (8SR(Sin%aore -as
S
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PETRONAS Three Tiered Resonse Proto*ol and A*t
Internal
S
Tier 1
A sit+ation /here the emer%en*, resonse is /ithin the *ontrol (i'e' ERT I OSRT
the OP7 I K I PO
Tier 2
A sit+ation /here the emer%en*, resonse is /ithin the *ontrol (i'e' ERT I OS
*aa-ilit, o the OP7 I K I PO /ith e9ternal assistan*e (e'%' PDR#. BP#. e
a+thorities
Tier 3
A sit+ation /here the emer%en*, resonse is -e,ond the *ontrol (i'e' ERT I OSR
and *aa-ilit, o the OP7 I KI PO in /hi*h the *risis reJ+ires in&ol&ement an
the e9ternal rele&ant a+thorities (e'%' #N. PDR#. BP#. et*)
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ERT Roles
• Determine sta%in% arealo*ation or saearoa*h
• Ens+re sae. or%aniFedand ee*ti&e resonse
• "nitiate ersonnel
rote*tion a*tions i'e'e&a*+ation. traQ**ontrol. et*'
• De*lares Tier 2
Internal
• Assess the sit+ation. strate%iFe and rioritiFe tas
• Determine and isolate in*ident into Fones
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E#ERCENH #ANACE#ENT TEA#(E#T)"n*ident
ommander
"n*identommander
8erati#ns
Secti#n• Responsible forcarrying out theresponse activities.
• Directs ancoorinates allincient tacticaloperations
8erati#ns
Secti#n• Responsible forcarrying out theresponse activities.
• Directs ancoorinates allincient tacticaloperations
Plannin Secti#n• Collection!
evaluation!isse"ination anuse of infor"ationabout theevelop"ent ofincient an status ofresources
• Technical specialist #avisory.
Plannin Secti#n• Collection!
evaluation!isse"ination anuse of infor"ationabout theevelop"ent ofincient an status ofresources
• Technical specialist #avisory.
#istics
Secti#nProvies facilities!services! supportincluing personnelto the incient orevent
#istics
Secti#nProvies facilities!services! supportincluing personnelto the incient orevent
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• Assess sit+ation o ta*ti*al oerations• O&erall s+ort to site rom E
• De&elo strate%i* o-6e*ti&es andriorities• Re&ie/IDe&elo "n*ident A*tion Plan
("AP)• Pro&ide te*hni*al assistan*e• Assess es*alation into *risis and reare
or 7ni5ed ommand• A+thorised to de*lare Tier 3• "ntera*e /ith B7#T
E#T Roles
Internal
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• Identify, evaluate and proactively address the crisis situation a
provide expertise in issues of concern
• Collate, evaluate and disseminate damage information andmanage issues.
• Ensure execution of action plan to close gaps from shortfalls in
implementation.
• Monitor domestic and global perceptions
• Activate internal and external resources to assist site.
• Review and approve press statement
• Coordinate all strategic activities with CM! if activated
Internal
BU CRISIS MANAGEMENT TEAM(BUCMT)
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#T Pro*ess C+ide
Internal
"N"DENT AT"ON P!AN ("AP)
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"N"DENT AT"ON P!AN ("AP)
Internal
"AP is an ad&an*e reared do*+ment *ontainin% data andinormation -ased on otential *redi-le s*enarios. /hi*h /ill assistPETRONAS resonders to esta-lish *ontrol and s+**ess+ll, deal /iin*ident I emer%en*ies' A P"P shall
• Be simle and o*+sin% on resonse
strate%ies
• O+tline immediate and on%oin% a*tions
• "denti, reso+r*es reJ+ired or ea*h
a*tion
• State other *on*erns and otential
es*alation haFards
• Be atta*hed to%ether in ERP. SP or
BP
"N"DENT AT"ON P!AN ("AP) Samle
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"N"DENT AT"ON P!AN ("AP) Samle
Internal
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"resentation !itle #acronym$ %
&ivision ' (ame)*"+)C+)-+ #acronym$ %(ame of "resenter
"etroliam (asional -erhad #"E!R*(A/$ 0123
Strateic Issues > P*AR Princile
Internal
P*8P*:-
o *?ectieness #" anaeent #" ictis and next #" -ino AdeJ+a*, o se*+rit, meas+res to rote*t PETRONAS interest
o Potential or total *o+ntr, e&a*+ation
o Possi-ilit, o senior mana%ement site &isit to *rises sites and their
o Possi-le *ir*+mstan*es that mi%ht /arrant restri*tin% senior mana&isit
o Ee*ti&eness o B+siness ontin+it, and Rec#ery an#&er is
BCMT
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"resentation !itle #acronym$ %
&ivision ' (ame)*"+)C+)-+ #acronym$ %(ame of "resenter
"etroliam (asional -erhad #"E!R*(A/$ 0123
Strateic Issues
Internal
ASS*T:-
o Business suly chain issues
o P#ssi4ility #" r##-in h#stile acti#ns due t# seere fnancial i
o P#ssi4ility #" fnancial su#rt "#r internati#nal 4usiness
o Insurance issues durin 4usiness rec#ery
o Additi#nal assistance t# exedite resuti#n "#r #erati#ns
o *?ectieness #" Business C#ntinuity and Rec#ery issues ana
4y BCMT
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"resentation !itle #acronym$ %
&ivision ' (ame)*"+)C+)-+ #acronym$ %(ame of "resenter
"etroliam (asional -erhad #"E!R*(A/$ 0123
Strateic Issues
Internal
*9@IR89M*9T:-
o #n.ter and residual enir#nental #r health iactso P#tential leal lia4ilities "r# the enir#nental iacts
o Adeuacy #" current eerency lans t# c#ntr#l 6 inii(e tt# the enir#nent
o P#ssi4le #n.#in enir#nental iact study
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"resentation !itle #acronym$ %
&ivision ' (ame)*"+)C+)-+ #acronym$ %(ame of "resenter
"etroliam (asional -erhad #"E!R*(A/$ 0123
Strateic Issues
Internal
R*PUTATI89:-
o Ee*ti&eness o resonse to red+*e PETRONAS e9os+re to dama%es.
enor*ement and enalt,o E9tent o media *o&era%e and its ima*t amon% staeholders I shareho
o Ceneral resonsi-ilities to the +-li*
o #ainstream and so*ial media. +-li* *on*erns. %o&ernments .a*ti&ists aer*etions
o Press I #edia release *onsisten*,
o omm+ni*ation to staeholders in timel, and *onsistent manner
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"N"DENTIE#ERCENH NOT":"AT"ON PROTOO!
• Presiden• B+siness
$eads• $ead
C$SED• C# SD• SC# CA
Noti, /ithin 1 ho+r
to O#EN
A::ETED
:A"!"TH
Noti, ino -asedon "nitial
Noti5*ation :ormto
O#EN
!CPS Pr#cedure• Noti, D+t, #ana%erIERTIE#TISTIet*' as er ERPISP immediatel, (alert or a*ti&aor stand-,)'
• Noti5*ation to mana%ement &ia O#EN to -e made -, a9. email or sms /ithin 1 ater o**+rren*e
o the emer%en*, (initial noti5*ation)'
• 7datin% O#EN e&er, 3 ho+r (s+-seJ+ent noti5*ation) or i there are si%ni5*ant*han%es
Internal
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aa-ilit, B+ildin% I Trainin% ? E9er*ise Pro%ramm
Internal
T*AM TP* 8< %RI6 **RCIS*
All Teams Noti5*ation
ERTOSRT
Drill -ased on "A
E#T Ta-le to I:+n*tional
E#T :+ll S*ale
TB7#TB#T
Ta-le to I:+n*tional
Emer%en*, Resonse Team(ERT) ✅E ✅E ✅E ✅E
Oil Sill Resonse Team(OSRT) ✅E
On S*ene ommander(OS) ✅E ✅E ✅E ✅E ✅E ✅E ✅E
Emer%en*, #ana%ement Team (E#T) ✅E
o+ntr, ontin%en*, Team(T) ✅E
B+siness I B+siness 7nitrisis #ana%ement Team(B7#TIB#T)
✅E
Ne/ Sta I Transerin ✅
" n d
+ s t r i a l : i
r e :
i % h t i
n %
S t r
+ * t +
r a l : i
r e :
i % h t i
n %
( N o n
D P l a
n t )
B a s i *
: i r
s t A i d
$ A #
A T
O e r a t i
o n s
O i l
S i l l R
e s o n s e
T r a i n i n
%
O S 0
T r a i n i n
%
E m
e r %
e n * ,
? 0
r i s i s
# a n a % e m
e n t
: i r e S
a e t ,
a n d
E & a * + a t i
o n
O r i e n t a t i
o n
E Re"resher eery t ;2= years
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#AOR "N"DENT "NTECRAT"ONG"T$ A7T$OR"T"ESI7N":"EDO##AND(7) ?#7!T" ACENH OORD"NAT"ON
30Internal
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7N":"ED O##AND (7)
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7N":"ED O##AND (7)
32
Team eort allo/in% all a%en*iesI"s IOSs to
• ointl, mana%e +nder sin%le(1) leader
•
#iti%ation -ased on a%reed in*ident o-6e*ti&es andstrate%ies'
• Platorm or inormation 8o/ and *oordination -et/een
resonders
• Ens+re resonders a/are o ea*h others lans. a*tions.
riorities and *onstraints to re&ent silo resonse
Internal
O##AND ? ONTRO!
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O##AND ? ONTRO!
33
• !eaders identi5ed +nder #N 20 PT lead -, PDIOPD at site
POB led -, DOIResident Co&ernment E• Res rom identi5ed a%en*ies and OP7IB+siness sit in PT and
POB
Internal
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©Petroliam Nasional Berhad (PETRONAS) 201
PETRONAS R"S"S #ED"A RE!AT"ONSC7"DE!"NE
Ceneral Statement
$andled -, Cro+ Strate%i*
omm+ni*ations (CS)A+thoriFed soeserson hairman ? PresidentIhieE9e*+ti&e o PETRONAS oraointed -, President '
OP7s
#edia releases reared and iss+ed-, CS
Press enJ+iries shall -e dire*ted toCA or resonse'
#DIEO ma, -e aointeda+thoriFed soeserson
Internal
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©Petroliam Nasional Berhad (PETRONAS) 201
© 20! PETRO"IAM NASIONA" BER#A$ (PETRONAS)
All rights reserved. (o part of this document may be reproducesystem or transmitted in any form or by any means #electronicphotocopying, recording or otherwise$ without the permission o
National Se*+rit, o+n*il (NS) Dire*ti&es
? SOP or Oil. Cas and Petro*hemi*alDisasters
Internal
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NAT"ONA! SE7R"TH O7N"!D"RET"KE NO' 20
Internal
OKERK"EG
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• Poli*, on land -ased disaster mana%ement and assistan*e +nder National S
Di&ision (BN) o the Prime #inisters Deartment
• De5nes disaster le&el
• Pro&ides mana%ement me*hanism
• StandardiFe and *oordinate roles and resonsi-ilities o a%en*ies
• Ee*ti&e 11 #a, 1. o+tlinin% me*hanism and *oordination -et/een a%e
OKERK"EG
Internal
DE#ARAT"ON ONES AS PER NS 20
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DE#ARAT"ON ONES AS PER NS 20
98T* : M#eent "r# #ne (#ne t# the #ther is n#t all#&ed excet 4y erissi#n "r# 8SC7
*8FG89*
M*%IAMA9A!*M*9TC*9TR*
8T'*R R*SCU*A!*9CI*S
*M*R!*9CM*%ICA
S*R@IC*S
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I
D"SASTER !ASS":"AT"ON PERSON "N$ARCE NS (O##"TTEE)
!e&el 1A lo*alised in*ident /ith no
otential to sread'Not *omle9 and oses lo/ risto lie and roerties'
OPD L PT (OS)
BP# (D, OS) Distri*t OQ*erIResideDD#R POB
!e&el 2#ore *omle9 *o&erin% /iderarea or more than 2 distri*ts$i%h ris to lie and roerties'#a, ee*t lo*al *omm+nit,'omle9 SAR missions'
et+a Poli*e Ne%eri(State PO)
State Se*retar, atState #N Oeration
Room SD#R
!e&el 3o&erin% /ider area or morethan 2 states'#ana%e thro+%h national le&ela+thorit,
Dire*tor o "nternalSe*+rit, and P+-li*
Order.B+it Aman
De+t, P'#' at #NOeration Room P+tra
D#R
Internal
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STANDARD OPERAT"ON P!AN (SOP:OR O"!. CAS ?
PETRO$E#"A! D"SASTER
Internal
EE7T"KE S7##ARH (1 o 2)
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• A ro*ess model des*ri-in% theintera*e and *oordination -et/een
the oil. %as ? etro*hemi*alind+stries and %o&ernmenta+thorities'
• O+tlines s*oe and resonsi-ilitiesd+rin% intera*e o the ollo/in%e, ersonnel
o "nd+str, Emer%en*, #ana%ement
Team I Site Emer%en*, ontroller'(:rom the Se*tor)
o A+thorities On S*ene ommander(Poli*e) and De+t, On S*eneommander (Bom-a)
Internal
EE7T"KE S7##ARH (2 o 2)
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erti5*ate or hand o&er o *ommand
O&erall roles and resonsi-ilities to *oml, /ith rese*ti&e
Emer%en*, Resonse Plan I Dire*ti&e
EmhasiFe need to *ond+*t re%+lar drills to de&elo *ometen*
"n*ororate reJ+irement or re%+lar a+dit ro%rams to re&ie/ an
mae imro&ements
Internal
O"!. CAS AND PETRO$E#"A! "ND7STRH
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NAT"ONA! D"SASTER ("NTER:AE) #ODE!
Internal
Emer%en*,at Site
Noti5*ation
Resonse-, "nd+str,
ACTI89 B I9%USTR
T# Alert H 9#ti"y ;Internal=:• Site ersonnel• Site Emer%en*, Resonse Team (ERT)• #+t+al Aid Cro+• Rele&ant arties in Se*tors Emer%en*, Reson
T# Alert H 9#ti"y ;Internal=:• PDR#• BP#• #edi*al Ser&i*e• Other !o*al A+thoritiesIA%en*, e'%' Port A+tho
DOE. DOS$. Port. #arine /here ali*a-le
• O-tain essential inormation• Ens+re saet, o ersonnel• !o*ate ? sh+tdo/n so+r*es• Determine resonse strate%, /hen emer%en*,
es*alates
I9%USTR H AUT'8RIT I9T*R
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I,_____________________ (name / designation) hereby hand over the
coordination and management of the emergency at
_______________________ (site / location) to ______________ (name /designation) effective from ____________ time / date.
I have conducted a briefing on the actions taken in managing the
emergency to the party taking over control.
Handing ver !arty "aking ver !arty
___________________ ___________________
#ignature $ #ignature $%ame $ %ame $
&esignation $ &esignation $
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Internal