Deliver superior customer engagement leveraging

your own physical products

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The way companies engage with their customers online is unsatisfactory

• Enlisting customers to loyalty programs is expensive• If not enlisted right after the purchase, customers reach out

to companies when it’s too late

THE PROBLEM

Reactive

Asymmetric

Impersonal

• When the company has customers’ data, they start pushing invasive and irrelevant messages

• Companies rarely offer a channel where customers can easily get in touch with them

• Conversations normally start without any context about the customer and the product

• Outbound communication is normally massive whereas customers appreciate the personal touch

ThingleMe sticks customer engagement to your physical objects

Watch our 1’:37” video

http://goo.gl/nOzkRm

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THE SOLUTION

ThingleMe features efficient and effective customer engagement

Simplified process and streamlined UI minimizes

withdrawals from registration.No incentive other than access

to superior customer experience.

Customers see the invitation to connect every time they use or

look at the product.Your own product is a private media with no competition.

Customers interact with the company on-demand.

Interactions are contextualized with info about customer,

product, purchase, and location

Efficient customer registration

Frequent interactions at low marginal costs

Effective customer engagement

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THE SOLUTION

ThingleMe is a platform compatible with different hardware and software technologies

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THE SOLUTION

Helpdesk CRM E-commerce

Web App Mobile App (e.g.: Android) Custom App

QR Standard IoT(e.g.: Samsung)

Proprietary IoTNFC

Company’s IT systems

Chat Registration E-commerce

APIs

ThingleMePlatform

Channels

Touchpoints

Services, Business Logic, Processes

(Standard and Custom) Plugins

Manufacturer

Consumer

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ThingleMe substantially increases Customer Lifetime Value

• ThingleMe is the fastest and easiest way to reach a live agent

• Reaching a live agent allows the customers to have meaningful conversations

• Customer service can explain 13.9 % of variance in customer satisfaction3

ROI

Retentiontime

Cost to acquire, serve

and retain

# RepeatedOrders

Average ordervalue* * -

• High visibility 24/7 stimulate impulse contact

• Real time support reduces bouncing rate

• No competition on the touch-point further increase conversion rates

• Assisted sales have proved to increase likelihood to up-sell and cross-sell about 20%

• No incentive to register (with ThingleMe the incentive is the access to superior customer service)

• No advertising (e.g. click through)

Visit our website

Contacts

thingle.me Stefania Carlo Alberto

Chat with us

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CONTACTS