2015 north shore seniors directory

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2015 Seniors Directory

A RESOURCE FOR SENIORS LIVING ON THE NORTH SHORE

FinancialAssistance

InformationServices

Personal Security

Shopping Assistance

Transportation

Meal Programs

Health andSupport Services

Housing andAccommodation

Educationand Recreation

VolunteerOpportunities

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You’ve never seen retirement communities quite like this. Introducing Independent Living+, providingexclusive programs and classes to stimulate body and mind, with nutritional expertise and consultativeWellness Nurses at every residence. Aging never looked and felt so good.

parcliving.ca

Visit parcliving.ca or call 1.855.578.7272 to book acomplimentary tour.

Aging has neverlooked better.

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People who su�er from thedebilitating e�ects of chronic painunderstand how desperate thesearch for relief can be.For some, drugs can provide relief but come with their own relatedproblems andmany people would prefer a drug-free alternative.

If you su�er from • Headaches • Pain in the neck • Back pain• Arthritis • Tendinitis • Fibromyalgia • Neuralgia• Burning nerve pain from • Shingles • Diabetes •medications

At QR Clinic, Dr. Bertrand uses safe,simple treatments to help relieve pain.

DR. HELENE BERTRANDM.D., C.M., CCFP

Finally,Drug-freeChronicPain Relief

Askme abouta new cream

trial program tohelp you livepain free!

Call Today for MSPcovered consultation

OpenMonday-Thursday

9am-6pm220-1940 Lonsdale Ave, North Vancouver604.985.5381 •www.QRclinic.com

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Introducing ourContinuum of Care

Free daily telephonereassurance calls

Non-medicalin-home care

Escorted tours of assistedliving communities

Always Best Care’s Continuum of Care provides the assuranceof proper care to meet your needs. We’ll prepare individualizedcare plans tailored to meet those needs – unlike traditionalhome care companies who only provide a single service,regardless of what’s best for you. All our caregivers arethoroughly screened with background and reference checks,bonded and insured. And we can provide free escorted tours ofassisted living communities near you. For your customized careplan, call Always Best Care today!

www.abc-northshore.ca

Independently owned and operated franchise territories throughout Canada and�e United States

Always Best Care Senior Services®

(778) 945-3010Dedicated to exceeding your expectations ... always

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Shop Online: www.svpplus.comShop by Phone: 604.924.9242FREE DELIVERY/SHIPPING IN CANADA1748 Lonsdale Avenue, North VancouverStore Hours: Mon - Sat 9-7; Sun 10 -6

Helping you to be a picture of

good health

Prairie Naturals OrganicWhey Protein • 600gr

•Diabetic-friendly•Non-GMO•Extra protein•20% calcium•Highly absorbable

AlgaeCal Plus • 90cap

•For strong bone growth•Calcium, magnesium

and 11 other provenbone building minerals

•Only complex proven tostop bone density loss

Renew Life Fish Oil:Cerebrum Cereboostwith DHA • 60gel

•Proven to increase cognitiveperformance by 10%

•Improve working memorycapacity & attention

•Enhance working memory

Lorna VanderhaegheCollagen Plus

•Silicon supplementto help the formationof collagen neededfor strong bones,nails, teeth & hair

•Smooth, glowing skin

Purica Recovery ExtraStrength • 360cap

•Improves healing•Potent pain relief•Helps to halt tissue

damage•Regulates muscle

spasm andinflammation

Natural Factors UbiquinolQH Active CoQ10 • 120gel

•Reduces risk ofcardiovascular disease

•Fights age-related fatigue•Improves mental sharpness•Replenishes vital ubiquinol

depleted by statin drugsand beta blockers

We have friendly Certified Holistic Nutritionists on staff to help answer anyof your health and wellness questions. Our goal is your good health.

for seniors 65 plusfor caregivers working at seniors centers10%off

Recommended for Seniors:

good health

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CERTIFIED SENIORS REAL ESTATE SPECIALISTS®

Why use a SRES®? Call us or visit: seniorsrealestate.com/why-use-sresCERTIFIED ACCREDITED BUYERS REPRESENTATIVES®

[email protected] • www.kathysuffel.com

When you make the important decision to sell the home youlove because your lifestyle is changing, I will help you every stepof the way. Professional, persistent and thorough, I will ensureyour move from one happy home to the next is simplified, muchless stressful and done with ease and comfort.

www.carl-parker.com • [email protected]

Earning your trust and takingcare of your referrals.

Making your decision todownsize easier . . . step by step.

Working alongside family and friendsthrough each step of the downsizing process.

We are connected to senior specialists:Trades People, Stagers, Lawyers and Notaries.

Call me for a no-charge consultation.

PROUD MEMBERS OF THENORTH SHORE SENIOR SERVICE PROVIDERS

604.619.1281

KathySUFFEL BA, LLB

778.989.5570

CarlPARKER

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NORTH SHORE 2015 SENIORS DIRECTORY 7

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Seniors Directory 2015 is produced by the North Shore News in partnership with North Shore Community Resources.

As a benefi t, and as our way of connecting to the community, the North Shore News donates partial proceeds of each directory to North Shore Community Resources.

For information regarding the editorial listings, please contactNSCR 604-985-7138. For information regarding advertising, contact the North Shore News at 604-980-0511.

Since 1992, Seniors’ One Stop Information has been a program of North Shore Community Resources Society (NSCR), a non-profi t organization and registered charity, which helps seniors and their families access a wide range of public and private resources. Our services are used by seniors, their families, their friends and their service providers to support the independence, dignity and health of the North Shore’s senior population. Volunteers are available to meet with you or talk over the telephone during o� ce hours Monday to Friday, and all information is handled in a confi dential and private manner.

We would like to thank the following organizations for their fi nancial support which has made it possible for us to provide this important service:

Charros Foundation

Royalty Home Care

Royal Canadian Legion Branch 114

North Shore News

Anonymous (4)

All Donations over $20 receive an o� cial receipt for income tax purposes.

For information on sponsorship, please contact NSCR at 604-985-7138

NORTH SHORE COMMUNITY RESOURCESSeniors’ One Stop Program#201 - 935 Marine DriveCapilano Mall, North Vancouver B.C. V7P 1S3

604-983-3303 • www.nscr.bc.ca • [email protected]

144 East 22nd StreetNorth Vancouver604-980-2474

www.silverharbourcentre.com

Inspiring and enhancing thewell-being of adults 55 plus

Over 70 different activities and services for local seniors

Catch the Seniors Go Bus to local activities.Call 778-230-1852 to request a ride.

• Fitness • Indoor Sports • Card & Table Games • Languages • InformativeWorkshops• Computers • Performing Arts • Visual Arts • Cultural Groups • Special Events

• Bus Trips • Lunches • Legal Advice • Income Tax Clinic • Transportation • Volunteering

8 NORTH SHORE 2015 SENIORS DIRECTORY

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EMERGENCY NUMBERS . . . . . . .10

(Police/Fire/Ambulance Call 911)

NON–EMERGENCY NUMBERS 10

FINANCES . . . . . . . . . . . . . . . . . . . . . 11-13Federal Benefi ts . . . . . . . . . . . . . . . . . . . . . 11Provincial Benefi ts . . . . . . . . . . . . . . . . . . . 12Property Taxes . . . . . . . . . . . . . . . . . . . . . . 13Community Support . . . . . . . . . . . . . . . . . 13

HEALTH AND SUPPORT SERVICES . . . . . . . .14-24Medical Clinics (North Vancouver) . . . . . 14Medical Clinics (West Vancouver) . . . . . 14Provincial Health Services . . . . . . . . . . . . 14Vancouver Coastal Health . . . . . . . . . . . . 16Adult Day Centres . . . . . . . . . . . . . . . . . . . 17Assisted Living . . . . . . . . . . . . . . . . . . . . . . 17Residential Care Facilities . . . . . . . . . . . . 18Community Health Centres . . . . . . . . . . . 18Health and Support . . . . . . . . . . . . . . . . . . 21Counselling and Support . . . . . . . . . . . . 23Medical Equipment and Supplies . . . . . 24

Table of Contents



FinancialAssistance

InformationServices

Personal Security

Shopping Assistance

Transportation

Meal Programs

Health andSupport Services

Housing andAccommodation

Educationand Recreation

VolunteerOpportunities

ON THE COVER: Pat Mitchell has been volunteering with North Shore Community Resources since 1995 and has been with the Seniors’ One Stop program since 2001. Her appearance on the cover of the 2015 Seniors Directory is in recognition of the many hours she has dedicated to help other North Shore seniors. Thank you Pat!

Is This You Or Someone You Know?“I have dif�cultymanaging inmy home onmy own.”

“I need helpwhile Irecover.”

“We’re allstressedby Dad’sillness.”


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Table of Contents cont.

HOUSING SERVICES . . . . . . . 25-27Housing For Seniors

North Vancouver . . . . . . . . . . . 25 West Vancouver . . . . . . . . . . . . 25

Housing Programs and Services . . . . . . 26

INFORMATION SERVICES . . 28-29North Shore, BC, and Federal Resources

MEAL PROGRAMS AND SHOPPING SERVICES . . . . . . 32-33Hot Meals in the Community . . . . . . . . . 32Meals at Home . . . . . . . . . . . . . . . . . . . . . 32Shop by Phone . . . . . . . . . . . . . . . . . . . . 32Shopping Discounts for Seniors . . . . . . 33Shopping Programs . . . . . . . . . . . . . . . . 33

PERSONAL SECURITY . . . . . 34-37Consumer Protection . . . . . . . . . . . . . . . 34Crime Prevention/ Community Policing . . . . . . . . . . . . . . . . 34Elder Abuse Resources . . . . . . . . . . . . . 34Legal Services . . . . . . . . . . . . . . . . . . . . . 35Legal Aid . . . . . . . . . . . . . . . . . . . . . . . . . . 36Monitoring Services . . . . . . . . . . . . . . . . . 37Telefriend and Visitor Programs . . . . . . 37

SOCIAL, EDUCATION & RECREATION PROGRAMS . . 38-40Keep Well Programs . . . . . . . . . . . . . . . . 38Library – Home Service . . . . . . . . . . . . . 39Recreation Centres . . . . . . . . . . . . . . . . . 39Seniors’ Centres/ Seniors’ Outreach . . . . . . . . . . . . . . . . . . 40

TRANSPORTATION . . . . . . . . .41-42Fare Reductions . . . . . . . . . . . . . . . . . . . . 42 Volunteer Drivers . . . . . . . . . . . . . . . . . . . 42

VOLUNTEER OPPORTUNITIES . . . . . . . . . . . . . . 43

SERVICES INDEX . . . . . . . . . . . 44-46

Table of Contents highlights the general categories of information in your 2015 Seniors Directory.

For a detailed, alphabetical list of services and resources available to North Shore seniors, please refer to the index beginning on page 44.

Shylo Brings The Care To You.We know life can be challenging. That’s why Shylo offers distinctLevels of Care in the home when people are challenged by age,mobility, surgery, or a chronic or terminal illness. Which care levelsuits your needs or the needs of someone you love? CompanionCare, Home Support, Professional Care, or Palliative & Respite Care.

NORTH SHORE:604-985-6881

VANCOUVER:604-736-6281

B U R N A B Y :604-434-9681

CALL TODAY FOR A FREE IN-HOME ASSESSMENT.Check us out online: www.ShyloNursing.cawww.VancouverSeniorHealth.BlogSpot.com


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Police/Fire/Ambulance . . . . . . . . . . . . . . . . . . Call 911

Crime Stoppers . . . . . . . . . . . . . . . . . . 1-800-222-8477Power Outage & Repair Line . . . . . 1-888-769-3766(BC Hydro, 24 Hours) or *HYDRO (*49376) on your cell phoneFortis Gas/Natural Gas Leaks . . . . . 1-800-663-9911Lions Gate Hospital . . . . . . . . . . . . . . . . 604-988-3131Poison Control . . . . . . . . . . . . . . . . . . .604-682-5050 (all areas, 24 hours)24 Hour Women’s Support Line . . . . . .604-987-3374Seniors Distress Line . . . . . . . . . . . . . . .604-872-1234 (Lower Mainland, 24 hours)

Suicide/Crisis Line . . . . . . . . . . . . . . . . .604-872-3311(provides 24 hour telephone counselling for people experiencing emotional distress)

Victim ServicesNorth Vancouver . . . . . . . . . . . . . . 604-969-7540 West Vancouver . . . . . . . . . . . . . . . .604-925-7468

Water/Sewer EmergencyNorth Vancouver District . . . . . . . .604-990-2450 (after hours) . . . . . . . . . . . . . . . . . . . .604-990-3666North Vancouver City . . . . . . . . . . . . 604-987-7155 (after hours) . . . . . . . . . . . . . . . . . . . . .604-988-2212West Vancouver . . . . . . . . . . . . . . . . . 604-925-7101 (after hours) . . . . . . . . . . . . . . . . . . . . 604-925-7100

Abuse and Neglect Program . 604-904-6200 x4124Ambulance/Non-Emergency . . . . . . 604-660-6897 1-800-665-7199BC Vital Statistics . . . . . . . . . . . . . . . . .1-888-876-1633 or 604-660-2937Canada Post Customer Service . . . 1-866-607-6301Canada Revenue Agency . . . . . . . . . 1-800-959-8281Fire/Non-Emergency

NV City . . . . . . . . . . . . . . . . . . . . . . . . 604-980-5021NV District . . . . . . . . . . . . . . . . . . . . . 604-980-7575WV District . . . . . . . . . . . . . . . . . . . . . 604-925-7370

Fortis Gas/Non-Emergency . . . . . . 1-888-224-2710Health Insurance BC (MSP & Pharmacare) . . . . . . . . . . . . . . . 604-683-7151

Municipal HallsNV City . . . . . . . . . . . . . . . . . . . . . . . . .604-985-7761 NV District . . . . . . . . . . . . . . . . . . . . . . 604-990-2311 WV District . . . . . . . . . . . . . . . . . . . . .604-925-7000

North Shore Home & Community Care Services . . . . . . . . . . .604-986-7111

North Vancouver MP’s and MLA’s Jane Thornthwaite MLA for North Vancouver-Seymour . . . . . . 604-983-9852Naomi Yamamoto MLA for North Vancouver-Lonsdale . . . . . . 604-981-0033Ralph Sultan MLA for West Vancouver-Capilano. . . . . . .604-981-0050Jordan Sturdy MLA for West Vancouver-Sea to Sky . . . . . . 604-922-1153Andrew Saxton MP for North Vancouver . . . . . . . . . . . . . . . 604-775-6333John WestonMP for West Vancouver-Sunshine Coast-Sea to Sky Country . . . . . . . . . . . . . . 604-981-1790

Passport Canada . . . . . . . . . . . . . . . .1-800-567-6868Police/Non-Emergency

North Van . . . . . . . . . . . . . . . . . . . . . . . .604-985-1311West Van . . . . . . . . . . . . . . . . . . . . . . . 604-925-7300

Service BC (Enquiry BC) . . . . . . . . . . 604-660-2421Telephone . . . . . . . . . .411 / Cell Phone: 611 / TTY: 711 Telus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .604-310-2255 Shaw . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604-629-8888TransLink Customer Info . . . . . . . . . . 604-953-3333 West Van Blue Bus Info . . . . . . . . . . . 604-985-7777

EMERGENCY NUMBERS

NON-EMERGENCY NUMBERS

• Accessiblechartered busservice

• Fun, customoutings

• Birthdays andspecial events

Candy Dart Shuttle is a fun,1950s inspiredpassenger transportation service in�uencedby the love of music from the era. We deliver�rst-class service, punctual pick-ups andmemorable melodies to active seniors onthe North Shore.

www.candydart.ca • [email protected]

Need a lift?

778.772.5483


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FEDERAL BENEFITS

Old Age Security (OAS) (taxable income)www.servicecanada.gc.ca 1-800-277-9914To qualify you need to:• be 65 years of age or older• be a Canadian citizen or legal resident of Canada• have resided in Canada for at least 10 years after the

age of 18 (periods of residence and/or contributions in a country with which Canada has a social security agreement may be used to help meet the residence requirement for eligibility)

Applications can be made 6 months before your 65th birthday. Forms are available by calling the above number, on the website, and at Service Canada, #100-221 West Esplanade, North Vancouver.

Guaranteed Income Supplement (GIS) (non taxable income) 1-800-277-9914To qualify you need to:• be eligible to receive OAS• have little or no incomeYou must apply for the GIS initially; benefi ts are normally renewed automatically after the fi rst application if you do your taxes on time every year

Canada Pension Plan(taxable income) 1-800-277-9914To qualify:• benefi ts depend on how much and for how long you

contributed while working in Canada• is paid separately from OAS• can apply as early as age 60 or delay after age 65• if the pensioner dies, spouse or common law partner

may apply for survivor benefi ts

Allowance/Allowance for the Survivor(non taxable income) 1-800-277-9914

To qualify:• spouse or partner of a pensioner who receives OAS

or a survivor from a legal marriage or common law relationship

• aged 60 to 64 years• meet legal status and residency requirements• income is below a specifi ed amount• apply by calling the above number

Family Caregiver Tax Creditwww.cra.gc.ca 1-800-959-8281If you are a taxpayer caring for a dependent over the age of 18 who lives in your home, has a low net income and is dependent on you due to a physical or mental impairment, you may qualify. If the dependent is your or your spouse’s parent or grandparent born in 1945 or earlier, they do not have to be infi rm for you to qualify.

Compassionate Care Benefi twww.servicecanada.gc.ca 1-800-206-7218This is an Employment Insurance (EI) special benefi t that will pay up to six weeks to claimants who provide care or support to a gravely ill family member who has a signifi cant risk of death. The claimant must have su� cient hours of insurable employment to qualify. Up to six weeks of leave may be taken, with job protection, to provide compassionate care to a family member.

Disability Tax Creditwww.cra.gc.ca 1-800-959-8281Available to people with a severe and prolonged mental or physical impairment. The disability credit is a non-refundable tax credit used to reduce income tax payable on your income tax and benefi t return. This amount includes a supplement for persons under 18 years of age at the end of the year. All or part of this

FINANCES


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amount may be transferred to your spouse or common-law partner, or another supporting person. It can be claimed retroactively to when the disability started, to a limit of 10 years.

Employment Insurance Benefi ts www.servicecanada.gc.ca 1-800-206-7218Seniors who are employed and wish to continue working after age 65 are eligible for the same Employment Insurance benefi ts as other workers in Canada. You must meet the eligibility criteria.

GST/HST Tax Creditwww.cra.gc.ca 1-800-959-1953To receive this benefi t four times a year, an income tax return must be completed. Submit an income tax form even if you do not have to pay income tax.

Veterans Affairs Canadawww.veterans.gc.ca 1-866-522-2122Veterans A ̈airs Canada o ̈ers a range of services and benefi ts to qualifi ed, eligible veterans (and their dependents), members and ex-members of the Armed Forces and of the RCMP.Benefi ts may include:• war veterans allowance - based on war service,

income, age, or health• disability pension• health care e.g. dental, glasses, hearing aids,

medication, equipment, contributions toward home care

• funeral and burial expensesIf veteran was receiving housekeeping, home maintenance or personal care help at time of death, widow may continue receiving benefi t.

PROVINCIAL BENEFITS

Senior’s Supplement www.seniorsbc.ca/fi nances/security 1-866-866-0800 press 2 The Senior’s Supplement is a provincial top-up to the federal Old Age Security (OAS)/Guaranteed Income Supplement (GIS) payment. The Senior’s Supplement ensures a conditionally guaranteed minimum income level for residents of BC and is paid to low-income residents of BC who are 65 years of age and older and who are receiving OAS/GIS or federal Allowance (formerly Spouse’s Allowance). The maximum rate is $49.30 per single senior and $120.50 for senior couples.

Indigent Burial Services 604-660-1156Funeral service costs may be paid for persons who die in BC if there are no other immediate sources of funds or assets.

ICBC Driver Discountwww.icbc.com 604-661-2800Seniors over 65 who drive for pleasure-use only may qualify for a 25% discount on their Basic Autoplan. If you have been approved for a fuel tax refund under the BC government Fuel Tax Refund program for Persons with Disabilities, then you may also qualify for a 25% discount on your Basic Autoplan, even if you don’t drive the vehicle you are insuring.

BC Sales Tax Creditwww.rev.gov.bc.ca 1-800-959-8281The Provincial government o ̈ers a sales tax credit of up to $75 per person for low income families or individuals residing in BC on December 31 of the year for which the income tax return is submitted. This refundable tax credit is claimed when fi ling your T-1 Income Tax return.

FINANCES cont.

Seniors, we’re here to helpMy of�ce is here to help you access provincial services

like MSP, BC Housing, ICBC, or BC Hydro.

5 - 221 West Esplanade, North [email protected]

604-981-0033


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Fuel Tax Rebatewww.sbr.gov.bc.ca 1-877-388-4440If you are an owner or lessee of a motor vehicle and are a person with a qualifying disability, you may be eligible for a refund of tax paid on fuel purchased for your vehicle. Registration is required (form FIN 119). After this has been accepted an application for refund will be sent to you (FIN 472).

Seniors Not Receiving Old Age Security1-866-866-0800

North Shore O� ce: 1050 Churchill CrescentIf you are 65 or over and not receiving the Old Age Security Pension or its supplement (GIS) (e.g. if you have not been in Canada for 10 years) you may be eligible for some limited assistance from the Ministry of Social Development. Eligibility is based on sponsorship status, income, assets and shelter costs. If you receive income assistance during the sponsorship period, the sponsor is in default and the provincial government is in a legal position to pursue the debt against the sponsor. Also provides hardship assistance.

Shelter Aid for ElderlyRenters (SAFER) 604-433-2218Provides direct fi nancial assistance to eligible residents of BC who are age 60 and over who pay rent for their homes. You will not be eligible if you live in subsidized housing, a housing co-op, or receive provincial Income Assistance. The amount depends on the amount of rent paid and your monthly income. To qualify, you or your spouse need to have lived in BC for the full 12 months immediately preceding your application and meet other eligibility criteria.

Home Owner Grant www2.gov.bc.ca 1-888-355-2700If you own your home, are 65 or older or have a disability, you are eligible for this grant, which is deducted from your property taxes. If the assessed value of the home is over a certain amount, the grant is lost regardless of age of the owner unless the owner is a low-income senior, a veteran or disabled.

BC Seniors Home Renovation Tax Creditwww2.gov.bc.ca 1-800-959-8281A refundable personal income tax credit that assists people aged 65+ with the cost of certain home renovations. The maximum credit is $1000 annually calculated as 10% of eligible expenditures. The credit is available to people who incur eligible expenses on or after April 1, 2014.

PROPERTY TAXES

Property Tax Deferment www.sbr.gov.bc.ca 604-660-2421 or 1-800-663-7867Property Tax Deferment is a low-interest loan program that assists qualifying homeowners in British Columbia to pay the annual property taxes on their principal residences. You may qualify if you are 55+, a widow/er or disabled. You must have and maintain 25% equity in your home. Applications are available on line or from you local municipal o� ce.

City of North Vancouver 604-983-7316North Vancouver District 604-990-2488West Vancouver District 604-925-7032

COMMUNITY SUPPORT

Canadian Cancer Societywww.cancer.ca 1-888-939-3333Vancouver Regional O¢ ce: 604-872-4400Provides limited, short-term fi nancial assistance towards certain cancer symptom management medications as well as travel and accommodation to cancer-related medical appointments, through a partnership with the BC Cancer Agency. Applicants are interviewed for eligibility by an authorized CCS volunteer who conducts a confi dential needs assessment.

Credit Counselling Society www.nomoredebts.org 604-527-8999O ̈ers confi dential credit counselling, debt repayment and consolidation programs and personal budget planning. Counselling appointments are in-person or by telephone and are free, non-judgmental and solution-focused. Nominal sliding fee scale for debt repayment programs.Educational workshops and presentations available on credit and debt management as well as budgeting.

Income Tax Clinics 604-985-7138North Shore Community ResourcesTrained volunteers prepare income tax returns for single people whose income does not exceed $30,000 per year or for couples whose income does not exceed $40,000 per year. Clinics operate during March and April and home visits can be arranged for shut-ins. Call above number for clinic locations.

FINANCES cont.


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MEDICAL CLINICS (WALK-IN)Please call individual clinics for hours

NORTH VANCOUVERCapilano Medical Clinic 604-988-3443Capilano Mall, 935 Marine Drive

High Needs Clinic 604-984-3777148 East 15th StreetHours: 9 am - 12 pm, Monday - FridayProvides health care services to vulnerable people who have medical, mental health, and/or socio-economic challenges and no access to a regular family physician.

Lonsdale & 17th Medical Clinic 604-983-00541616 Lonsdale Avenue

Lonsdale & 19th Medical Clinic 604-987-3347#108 - 1940 Lonsdale Avenue

Lower Lonsdale Medical Centre 604-980-2128#230 - 150 West Esplanade

Lynn Valley Medical & Travel Clinic 604-988-5389#102 - 1200 Lynn Valley Road

Mount Seymour Medical Clinic 604-904-7712Mezzanine - 333 Seymour Boulevard(above Real Canadian Superstore)

North Vancouver Medical Clinic 604-904-8804115 West 16 Street

Park & Tilford Medical Clinic 604-983-2442#1005 - 333 Brooksbank

Pemberton & Marine Medical Clinic 604-986-06771256 Marine Drive

WEST VANCOUVERCaulfeild Village Medical Clinic 604-922-1544#220 - 5317 Headland Drive

Ocean Walk Medical Clinic 604-925-18841884 Marine Drive

Park Royal Medical Clinic 604-922-7390560 Park Royal North

Park Royal Village Medical Centre 604-922-7372J2 - 925 Main Street, beside Pharmasave

PROVINCIAL HEALTH SERVICESHealthLink BC 811www.healthlinkbc.caA trained health service representative will answer 8-1-1 telephone calls, and where appropriate, calls will be transferred to a registered nurse, pharmacist or dietitian for further information and advice. The 8-1-1 service can provide assistance with answers to questions about a variety of health topics, help in identifying symptoms and advice on when to seek medical treatment. 8-1-1 has translation services available in over 130 languages.

Medical Services Planwww.health.gov.bc.ca/msp 604-683-7151Automated Service (24 hours per day, 7 days per week)O ̈ers basic medical coverage to residents of British Columbia. New residents to the province are eligible for coverage after a waiting period of the remainder of the month of arrival plus two full months.MSP pays all medically required services of physicians and surgeons (and dental surgery if performed in a hospital). Routine eye exams are a benefi t for people under the age of 18 years and for those 65 years and older. MSP also includes psychiatrist (when referred by doctor) and surgical podiatry.

HEALTH AND SUPPORT SERVICES

Live-In Care •Personal Care •Complex CareCompanionship •Hourly Care •Homemaking

Live in the moments that matter™

Providing the Finest Home Health Care Experience for 40 years. (604) 926-3344 classiclifecare.com


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To be covered by MSP you must apply and pay monthly premiums. If your income is low, you are a Canadian citizen or landed immigrant and have lived in Canada for the last 12 months you may be eligible to receive Premium Assistance. For people who receive Premium Assistance, MSP also pays the cost of a combined annual limit of 10 visits for chiropractic, massage therapy, naturopathy, physical therapy, acupuncture and non-surgical podiatry when performed by a practitioner enrolled with MSP. (MSP pays $23 for each visit, patient is responsible for any charge over and above.)Among the services not covered by MSP are dental services (other than dental surgery performed in a hospital), eyeglasses, hearing aids and other equipment, annual or other examinations where there is no medical requirement e.g. for driving a motor vehicle or life insurance purposes, or the services of counsellors or psychologists.If you lose your Care Card, phone 1-800-663-7100 to report it stolen. Replacement cards can be applied for at any ICBC o� ce; bring 2 pieces of ID.

PharmaCare 604-683-7151www.health.gov.bc.ca/pharmacareBC PharmaCare Program helps British Columbians with the cost of eligible prescription drugs and designated medical supplies. The lower your income, the more assistance the government provides. Register by calling 604-683-7151 or on-line at www.health.gov.bc.caUnder Fair PharmaCare, your family is responsible for the cost of your prescription drugs until you have paid your full deductible. After reaching your deductible, PharmaCare pays the majority of eligible prescription costs and you are responsible only for a co-payment. Your co-payments continue until the annual maximum based on your family’s income is reached. After that, PharmaCare pays the full amount of all eligible prescription costs.The monthly deductible payment option allows you to spread the cost of the deductible over the full year. This option benefi ts families who have high prescription costs by allowing them to distribute their prescription drug costs over the course of the year and receive PharmaCare assistance with all eligible prescription costs.

HEALTH AND SUPPORT SERVICES cont.


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VANCOUVER COASTAL HEALTHwww.vch.caVancouver Coastal Health is responsible for planning, funding, coordinating and delivering health services in the geographic areas ranging from the Central Coastal and Bella Coola Valley through the Sea to Sky and Sunshine Coast, the North Shore, Vancouver and Richmond. Telephone listings for the various services and locations operated by VCH can be found in the blue pages of the Telephone Directory or accessing the website listed above. Some services have been listed below for your convenience.

LIONS GATE HOSPITALACUTE CARELions Gate Hospital 604-988-3131231 East 15th Street, North Vancouver

Discharge Planning Contact the head nurse on the particular ward

Emergency Department 604-984-5799Social Worker 604-984-5855Support for patients and their families in dealing with illness.

Palliative Care Program 604-984-3743Physical care and emotional support for terminally ill patients and their families.

Patient Information 604-988-3131Rehabilitative Services 604-984-5809Support for patients and their families dealing with communication disorders, occupational therapy and physiotherapy needs.

Social Work 604-984-5810

HOME AND COMMUNITY HEALTH SERVICESA wide range of community-based, supportive health care services are available to persons with health problems and disabilities who need support and assistance. Services include assessment, individual service delivery plan, coordination of health services and referral to appropriate community resources. Services are provided in community health centres, patient’s homes, in the community and in residential facilities.

Home Support Services 604-986-7111Home Care is a supportive service that is designed to supplement, rather than replace, the e ̈orts of individuals to care for themselves at home with assistance of family, friends and community. Services include monitoring of nutritional needs, assisting with activities of daily living such as bathing, dressing, mobility and transfers, safe medication management, prevention of falls, respite for caregivers, and socialization in the community. Home Care Services are subsidized services that are available for eligible clients who are living at home and have acute, chronic, palliative or rehabilitative health care needs. A referral to the home care program can be made by anyone and you are eligible for service if you are a non-sponsored Canadian citizen or permanent resident, have lived in British Columbia for the previous 3 months and are 19 years of age or older. After referral you may be visited in your home by a care coordinator who will assess your needs and identify the type and amount of service required. If you choose to hire a caregiver privately be sure to check references. Many of these individuals and agencies are skilled and caring. However, it is a sensible precaution to look into the background of those who will have access to your home.


West Vancouver604.281.3691114 - 2419 Bellevue Ave.

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North Vancouver604.988.9900102 - 125 E 13th St.

Meet our team of dedicated Hearing Professionals.

DeborahMaloonRegistered AudiologistWest Vancouver

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Jessica SlaterRegistered AudiologistNorth Vancouver

Mandy FischRegistered AudiologistWest Vancouver


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Adult Abuse & Neglect Program 604-904-6200(Mon. to Fri. 9:00 am - 4:30 pm)This program receives reports, provides consultation, and coordinates responses to adults who are abused, neglected or self-neglected. These people may be unable to seek support and assistance on their own due to restraint, physical or mental limitation or illness, disease, injury or other conditions that a ̈ect their ability to make decisions about the abuse and neglect. Referrals to this Program will be responded to in accordance with the Adult Guardianship Act. Referrals may come from professionals or community members. Referral sources are kept confi dential.

ADULT DAY CENTRESNorth Vancouver 604-904-3550Margaret Fulton Centre, 1601 Forbes Avenue

West Vancouver 604-904-6231990 22nd StreetAdmission to Margaret Fulton and West Vancouver ADC is arranged by calling North Shore Home & Community Health Services at 604-986-7111.This program operates 5 days a week at both sites and o ̈ers nursing supervision, health monitoring, personal care assistance, recreation and a nutritious lunch. A Community Bathing Program is available at Margaret Fulton Centre. Transportation is available to both sites.

ASSISTED LIVINGIncludes rental accommodation, hospitality services, as well as personal care services to individuals in need. If you are living alone, isolated, and need help with meals and personal care, this may be an option for

you. There are four subsidized Assisted Living units on the North Shore: Cedar Gardens, Churchill House, and Lynn Valley House in North Vancouver and Kiwanis Manor in West Vancouver.

SUBSIDIZED ASSISTED LIVING FACILITIESPlacement in subsidized assisted living facilities is coordinated through Vancouver Coastal Health. They can be reached at 604-986-7111.

Cedar Garden Assisted Living 604-904-64091250 Cedar Village Close, North Vancouver

Churchill House 604-904-1199(has both subsidized and private options)150 West 29th Street, North Vancouver

Lynn Valley House 604-982-3725 (has both subsidized and private options)1070 Lynn Valley Road, North Vancouver

Kiwanis Manor 604-913-9083959 21st Street, West Vancouver

PRIVATE PAY ASSISTED LIVING FACILITIESAmica at West Vancouver 604-921-9181659 Clyde Avenue, West Vancouver

Churchill House 604-904-1199 (has both subsidized and private options)150 West 29th Street, North Vancouver

Hollyburn House 604-922-76162095 Marine Drive, West Vancouver

Lynn Valley House 604-982-3725 (has both subsidized and private options)1070 Lynn Valley Road, North Vancouver


“KEEPING YOU INMOTION”

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www.lynnvalleyphysio.com

• Manual Therapy & Manipulation

• IMS & Acupuncture

• Spinal Traction

• Kinesiology Supervised Exercise Programs

• Hip & Knee Replacement Rehab

• Osteoarthritis & Osteoporosis

• Post Fracture Rehab


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RESIDENTIAL CARE FACILITIESResidential care facilities are for those who have complex needs, require 24 hour nursing care and supervision, and are not able to remain safely in their own homes. Admissions to subsidized care facilities are coordinated through Vancouver Coastal Health and are made on a priority basis. Clients typically agree to accept the fi rst available, appropriate bed within 48 hours of it being made available. To contact Vancouver Coastal Health, please call 604-986-7111.

Subsidized Residential Care Facilities in North Vancouver:Cedarview Lodge 604-904-64001200 Cedar View Close

Evergreen House 604-988-3131231 East 15th Street

Lynn Valley Care Centre 604-988-4184(has both subsidized and private pay beds)1070 Lynn Valley Road

North Shore Kiwanis Care Centre 604-924-83002444 Burr Place

Subsidized Residential Care Facilities in West Vancouver:Capilano Care Centre 604-926-6856525 Clyde Avenue, West Vancouver

Inglewood Care Centre 604-922-9394725 Inglewood Avenue

West Vancouver Care Centre 604-925-12471675 27th Street

Private Pay Residential Care FacilitiesHollyburn House 604-922-76162095 Marine Drive, West Vancouver

Lynn Valley Care Centre 604-988-4184(has both subsidized and private pay beds)1070 Lynn Valley Road, North Vancouver

Sunrise of Lynn Valley 604-904-1226980 Lynn Valley Road, North Vancouver

COMMUNITY HEALTH CENTRESThere are interdisciplinary community health teams to provide the public with primary health care services.

East Community Health Centre 604-904-6450Parkgate Community Centre, 2nd fl oor 3625 Ban ̈ Court, North VancouverServes the residents who live east of Lynn Creek.

Central CommunityHealth Centre 604-983-67005th fl oor, 132 West Esplanade, North VancouverServes the residents who live north and south of the Upper Levels Highway between the Capilano River and Lynn Creek.

West Community Health Centre 604-904-62002121 Marine Drive, West VancouverServes the residents who live in West Vancouver, Lions Bay, and Bowen Island.


I enjoy meeting with constituents to discuss issues of concern and help them access the manyProvincial Government Services available, such as the Medical Services Plan (MSP), Bus Pass Program,BC Housing Registry and many others.

Visit www.seniorsbc.ca for more information for seniors in British Columbia.

Please contact me at my Constituency Of�ce or attend one of my “Join Jane” events at ParkgateCommunity Centre and Lynn Valley Public Library. Watch for the times and dates of “Join Jane”published each month in the North Shore News and in my monthly e-mail newsletter.

Helping Seniors Access Provincial Government Services

Jane Thornthwaite MLA North Vancouver-Seymour217-1233 Lynn Valley Road, North VancouverPhone: 604-983-9852 • www.janethornthwaitemla.bc.ca


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Chronic Disease Education Centre 604-984-5752Provides diabetes education program, nutritional counselling and footcare program. Clients must be referred by their doctor. Located at the West Vancouver Community Health Centre.

Dietitian 604-983-6700Nutritional assessment and counselling can be provided from the local health department. You may also talk to a Dietician at HealthLinkBC (call 8-1-1).

Geriatric Outreach Program 604-904-6200Provides in-home specialized assessment and treatment of community-dwelling, frail adults aged 65+ who have multiple, complex problems that threaten their health and independence. Helps caregivers plan for the care of the older adult who needs assistance. Referrals can be made by a doctor or community health team member. The program serves seniors living on the North Shore from Lions Bay to Deep Cove.

Home Care Services 604-986-7111Services can be provided through Vancouver Coastal Health’s North Shore Home assessment process or purchased privately. See Home Support Services.

Health & Home Care Society of BC 604-327-9525Family Respite Centre, 2711 East 49 Avenue, VancouverProvides respite beds that can be accessed by North Shore residents.

Home Care Nursing 604-983-6700This program provides assessment, direct nursing care, support and service co-ordination to clients in their homes. Focus is on client goals for health, client independence and autonomy.

Community Bathing Program 604-904-3550The Community Bathing Program is available to eligible seniors and others with disabling chronic care problems. Services include a hydrosound tub and access to a bath once a week in a well-equipped, suitably private environment that is sta ̈ed all times by a bathing program assistant.


We provide a wide range of support services for seniors; families with children;people with mobility, visual and cognitive challenges; and people recovering after surgery.

Call 604.767.4030

“Through the door”accompaniment and assistance:

In-home supportWalker-friendly andWheelchair Accessible vehiclesAlzheimer’s & Dementia supportVeterans Aairs Canada approved

Medical appointmentsDialysis, eye & cancer clinicsAirport, ferry and pleasure tripsSocial engagements and vacationsShopping, errands and more...

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Home Rehabilitation Services 604-986-7111Physiotherapy and Occupational Therapy services are provided to homebound and/or those that require comprehensive Home Management Safety Assessment. Promotes and maintains a client’s optimal functional independence in a safe home environment and will help determine the need for specifi c medical equipment and supplies.Call Seniors’ One Stop (604-983-3303) for private physiotherapists who make home visits.

Immunization The local health department provides free fl u clinics every fall for seniors and administers adult, non-travel immunization throughout the year. Call your Community Health Centre for information.

North Shore Hospice 604-904-6178319 East 14 Street, North VancouverProvides care for patients with a prognosis of three months or less and who are registered with the North Shore Palliative Program. The hospice has 15 single resident rooms. Also provides a palliative day program for non-residents. Referral needed by Physician or Community Health Nurse.

Older Adult Mental Health Team 604-904-6200Provides mental health outreach, assessment and treatment by an interdisciplinary team to North Shore residents aged 70 and over who are experiencing complex mental illness, substance use, or abuse, neglect or self-neglect. Adults under 70 years of age with dementia will be considered on an individual basis. Services include: consultation, assessment, treatment, rehabilitation and education. Also provides treatment to clients with substance use and

group support groups through the STRIVE group, fi nancial/legal competency assessments, as well as psychosocial rehabilitation through the North Shore Bright Spot group.

Osteoarthritis ServiceIntegration System (OASIS)www.oasis.vch.ca 604-904-6177#241 - 2121 Marine Drive, West VancouverThe osteoarthritis service integration system is an assessment, education and referral program that helps people with osteoarthritis self-manage their condition and access support services at any stage of the disease. The interdisciplinary team is made up of physiotherapists, occupational therapists, nurse clinicians and dieticians who assess the client’s needs, develop an action plan and assist in accessing support services.

Respite Program 604-986-7111Respite is available to caregivers of clients who are registered with the Home Care Services program. Respite may be provided in the home or by the client attending an Adult Day Centre. Subsidized respite beds, located in community care facilities, are available for longer periods of time and are accessed through the case manager. In addition, Amica at West Vancouver, Hollyburn House, Lynn Valley Care Centre and Sunrise of Lynn Valley provide private respite beds that may be accessed by contacting the facility. The Health & Home Care Society in Vancouver also has respite beds that can be accessed by North Shore residents: 604-327-9525.


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HEALTH AND SUPPORTAlano Club of the North Shorewww.northshorealano.com 604-987-4141176 East 2nd Street, North VancouverProvides a safe, clean and alcohol free environment for recovery groups.

Alcohol and Drug Addiction Program - “Stepping Stones” 604-904-6180Stepping Stones is a holistic day program for addiction and substance abuse. It is also open to people who have a mental illness in addition to substance abuse.

Alcohol and Drug Information and Referral Service 604-660-9382Provides 24-hour information and referral to a variety of drug and alcohol counselling, detox, treatment, and support groups for individuals and family members.

Avalon Women’s Centre 604-913-0477#203 - 657 Marine Drive, West Vancouver Provides supportive drop in environment with

resources and meetings for women seeking recovery from addiction.

Alzheimer Society of BC Resource Centrewww.alzheimerbc.org 604-984-8348(North Shore & Sunshine Coast)#212 - 1200 Lynn Valley Rd, North VancouverHelps those concerned with or facing dementia build the knowledge, skills, and confi dence to maintain quality of life. Resource Centres o ̈er information, educational opportunities, support groups.

Arthritis Answers Line 604-875-5051Trained volunteers provide general information, emotional support, assistance to locate community resources and guidance to access the health care system.

Arthritis Society 604-714-5550www.arthritis.ca 1-800-321-1433Provides information, education and social support for those with arthritis. Raises funds for research, advocacy, community based self management programs, and public forums.


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B22

BC Ambulance Servicewww.bcas.ca 604-872-5151(non-emergency number)The cost of transporting a BC resident, (covered by MSP), by ambulance is subsidized by the Province of British Columbia. Where an emergency medical problem requires that you be transported by ambulance, MSP recipients will be billed a user fee of $80. Those receiving MSP Premium Assistance may have charges waived by calling 1-800-665-7199. When an ambulance is called to a residence, care facility or patient’s place of employment and transportation is not required or is refused, a response fee of $50 is charged.

BC Balance and Dizziness Disorders Societywww.balanceanddizziness.org 604-878-8383Provides information and support for persons with balance, dizziness and all vestibular disorders. The Society sponsors talks by professionals, compiles lists of support and information resources and holds 5 meetings per year in Vancouver.

Canadian National Institute for the Blind (CNIB)www.cnib.ca 604-431-2121Works with people experiencing any degree of low vision. Help includes counselling, rehabilitation, teaching, orientation and mobility adjustments. Call CNIB Intake Services for information.

Eye Deal 604-922-7013Support Group for people with low vision. The program consists of guest speakers and sharing of information. Meets 3rd Monday of each month from 10:00 - 11:30 am at the West Vancouver SeniorsActivity Centre. $2.25 drop in fee.

My Parkgate Break 604-983-6359Provides recreational, social, and mild fi tness programs to persons with dementia. Takes place on Tuesday and Thursday at Parkgate Community Centre. Fee based.

North Shore Disability Resource Centrewww.nsdrc.org 604-985-5371Provides residential services, community support, information and advocacy to individuals with disabilities and their families, including assistance with CPPD and PWD applications and reconsiderations.

North Shore Schizophrenia Societywww.northshoreschizophrenia.org

604-926-0856The support centre o ̈ers information on all major mental illnesses as well as personal support to family members.

North Shore Stroke Recovery Centre www.nssrc.org 778-340-5803The Centre provides post-hospital peer-based support and continued recovery for stroke survivors and caregivers living in the community. Wellness and independence are the primary goals of this program.

Osteoporosis Society of Canadawww.osteoporosis.ca 1-800-463-6842Supports people who have, or are at risk for osteoporosis. Works to educate, empower and support individuals and communities in the risk-reduction and treatment of osteoporosis.

Parkinson Society, British Columbiawww.parkinson.bc.ca 604-662-3240Provides education, events, and groups which provide social time to exchange experiences and ideas for patients, family and friends. Monthly meetings are held


A pharmacy that recalls the days whencustomers knew their pharmacist by name.

Filling modern prescriptionswith old fashioned service.

1531 Lonsdale Ave., North Vancouver, BCPhone: 604.985.1901 • Fax: 604.985.1907

A personalized approachto your health


B23

on the 2nd Wednesday of each month from 1:30 pm - 3:00 pm at Highlands United Church, 3255 Edgemont Blvd., North Vancouver. A Caregivers group is held on the 4th Tuesday of every month at 10:30 am, at Amica, 659 Clyde Avenue, in West Vancouver.

COUNSELLING & SUPPORT

Canadian Hard of Hearing Association – North Shore Branchwww.chha-nsb.com 604-926-5222Provides support and information for the public through presentations and social programs. Association works closely with other community groups to promote the installation of appropriate equipment in public places. Regular meetings on the North Shore, “Sound Advice” workshop and educational presentations.

Cancer Connection (Canadian Cancer Society)www.cancer.ca 1-888-939-3333Wherever you are in BC or Yukon, support from trained Cancer Connection volunteers is available to any adult with cancer.

Caregiver Support Program 604-982-3320For those who provide emotional or practical support to an adult friend or family member. Learn how to access health care and community services, take the time to care for yourself, and increase your confi dence in your caregiving skills. Join us in an atmosphere where it is okay to discuss the challenges and positive experiences of caregiving.

Clinical Counsellorswww.bc-counsellors.org 1-800-909-6303The BC Association of Clinical Counsellors has a referral system accessible by phone or internet.

Family Services of the North Shorewww.familyservices.bc.ca 604-988-5281Clinical Counselling Services available to children, youth, adults – including seniors, couples and families who wish to make positive changes in their lives. Fees charged on a sliding scale.

Grief Recovery (North Shore)www.lmgr.ca 604-696-1060Program of education and group discussion o ̈ered over a six week time period. On-going support group may follow the initial program depending on the need of the participants. Evening meetings are o ̈ered at various times throughout the year. There is a registration fee, however if there is fi nancial need, subsidies are available.

Living Systems Counsellingwww.livingsystems.ca 604-926-5496O ̈ers Bowen Family Systems Therapy to couples and families experiencing di� culty adjusting to some aspect of life. Fees charged on a sliding scale.

L.I.N.K.S. 604-925-7289Matches older isolated adults with volunteers who assist with transportation and recreational options, the registration process, and the initial stages of participation until they gain confi dence to “Live Independently and Keep Social.”

North Shore Palliative and Supportive Care Program 604-988-3131 ext. 4701Provides free counselling to patients and family members or care givers connected to the North Shore Palliative and Supportive Care Program of Lions Gate Hospital, which also includes the North Shore Hospice and Day program. Family members can also receive bereavement services following the loss of their loved one.


• One-on-one physiotherapy

• Modern chiropractic care including ART, rocktaping

• Direct billing for many extended health plans

• Convenient extended hours

• 23 Registered Massage Therapists

Book your appointment today and get healthy for life.

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KEY THINGS YOU SHOULD KNOW ABOUT US:

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www.avitahealth.ca

Physiotherapy • Registered Massage TherapyChiropractic • Acupuncture • Counselling

Dietitian Counselling

Avita Health & Massage is a team of top medicalpractitioners offering the following services:

AAVITAAHealth & Massage Therapy

LifeforHealthy


B24

Self-Management Programs www.selfmanagementbc.ca 604-940-1273

Toll Free: 1-866-902-3767Free 6 week programs that provide practical suggestions to help overcome everyday obstacles to people with chronic health conditions by providing tools, tips and strategies to help you get more out of life. Program also provided on-line. Programs are also available that address Chronic Conditions, Chronic Pain, Diabetes and Arthritis/Fibromyalgia, and “Active Choices,” a personal telephone support program to encourage regular physical activity.

Seniors Peer Support 604-982-8333Trained volunteers meet on a one-to-one basis with North Shore seniors to address challenges in relation to aging, relocation, loneliness, bereavement, retirement, relationships, etc. Confi dential emotional support is free of charge. Languages spoken include English and Farsi, with access to Spanish and German. Regional member of Seniors Peer Counselling BC.

MEDICAL EQUIPMENT AND SUPPLIES

Adaptive Clothing 604-983-3303 For a list of adaptive clothing suppliers call Seniors’ One Stop Information Line at the number above.

Aids to Independent LivingA Canadian Red Cross Society Programwww.redcross.ca 604-709-6600Provides free loans of equipment including hospital beds and lifts. A fi nancial eligibility test considers both monthly income and savings. An application is needed from your community health occupational therapist or a physiotherapist.

Capilano Community Services Society–Red Cross Health Equipment Loan Service www.capservices.ca 604-988-7115Lends medical equipment, wheelchairs etc. for up to three months by donation. Depends on availability. Must have referral from a health care professional stating type and/or size of equipment needed.

Telus Relay Service Assistance 1-800-855-0511The Telus Relay Service provides specially trained operators to relay conversations by teletypewriter (TTY), Voice Carry Over (VCO) or Hearing Carry Over (HCO). Telus Relay Service o ̈ers free local calling. Registered special needs customers have access to signifi cant long distance savings.

Voice to TTY 1-800-855-0511TTY to Voice 711TTY to TTY 1-800-855-1155

Western Institute for the Deaf and Hard of Hearing www.widhh.ca 604-736-7391Communication Aids Department and Showroom provides information, a hands-on display and rentals of assistive listening devices, signaling devices, telephone and television devices and TTYs. O ̈ers “Lend-An-Ear” Loaner Hearing Aid program, providing reconditioned hearing aids at nominal cost to individuals. Also o ̈ers a full service hearing clinic including hearing tests, evaluation and sales of new digital hearing aids, and speech reading classes. Employment counselling services also available.


North Shore Seniors Service Providers is acollective of serious, professional, trustedand reliable businesses and serviceorganizations.

For more information and howwemake a positive contributionto the lives of seniors in our community please visit our website

to learn more.

www.seniorserviceproviders.caSenior Service Providers

North Shore


B25

HOUSING FOR SENIORS The following is a listing of housing for seniors on the North Shore which rent for less than market value. BC Housing units rent for 30% of household income; other housing providers have their own criteria for setting rental rates. Separate applications need to be made to each housing provider.Housing placements are based on a variety of criteria so it is di� cult to predict how long an applicant will wait. Di ̈erent housing providers have di ̈erent criteria. Some complexes accept those aged 55 on a fi xed income, low income or disability pension. Others will only accept persons aged 65 and over. Call Seniors’ One Stop Information Line at604-983-3303 for a brochure. For information on assisted living or residential care, please see pages 17-18.

NORTH VANCOUVERAnavets 604-874-8105245 East 3rd Street**Capilano House 604-433-2218(BC Housing application)1551 Bridgman Avenue**Chelsea North 604-433-2218 (BC Housing Application)123 West 15th Street **Grant McNeil Place 604-433-2218(BC Housing Application)202 West 1st Street

Kiwanis Carneby Place 604-984-91661215 St. Georges Avenue

Kiwanis Lynn Manor 604-984-91662555 Whitely Court

Kiwanis St. Andrews 604-984-91661480 St. Andrews Avenue

Kiwanis Towers 604-984-9166170 West 2nd Street

Lions Manor (Deep Cove) 604-929-94994290 Naughton Avenue

Lions Plaza 604-929-9499800 Apex Avenue

Manor House 604-451-6670(BC Housing Application for subsidy)145 West 5th Street **Mount Seaview 604-433-2218(BC Housing Application)885 West 16th Street

Quay View Housing 604-984-9321150 West 2nd Street**Saint Andrews Place 604-433-2218(BC Housing application)95 St. Andrews Avenue

Silver Lynn Apartments 604-904-44001335 East 27th Street**Twin Towers 604-433-2218(BC Housing application) 172 East 2nd Street

WEST VANCOUVERCapilano Tower 604-922-5220(BC Housing application) 1475 Esquimalt Avenue

Kiwanis Court 604-926-01022151 Gordon Avenue

HOUSING SERVICES

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B26


Kiwanis Manor 604-926-0102959 21st Street

Kiwanis Seniors Housing 604-926-01022195 Haywood Avenue**Klahanee Park 604-433-2218(BC Housing application) 380 Klahanie Court**Libby Lodge 604-433-2218(BC Housing application)6645 Nelson Avenue**Sunnyside Manor 604-433-2218(BC Housing application)1495 Esquimalt Avenue ** a single application can be used for any/all of these

residences.

HOUSING PROGRAMS AND SERVICESAssisted Living – See page 17.

Better at Home Program 604-985-7138Provides seniors with basic, non-medical services such as housekeeping, yard work, assisted grocery shopping, and transportation. Fees are based on income.

Cooperative Housing Federation of BC www.chf.bc.ca 604-879-5111Members own the cooperative housing development collectively and pay a monthly housing charge for units from the cooperative. An initial share must be purchased. For a list of cooperative developments call the above number or Seniors’ One Stop Information Line at 604-983-3303.

Home Adaptations for Independence Program (HAFI)www.bchousing.org 604-646-7055Financial assistance to help low income seniors and people with disabilities modify their home environment to enable them to continue to live independently. Adaptations include items such as handrails, ramps, walk-in showers, bathtub grab bars and seats. Assistance up to $20,000 in the form of a grant or forgivable loan is available for home owners and landlords/tenants who meet the eligibility requirements.

Residential Tenancy Branchwww.rto.gov.bc.ca 604-660-1020A provincial government agency that provides information to landlords and tenants about their rights and responsibilities. The branch also helps to resolve disputes related to tenancy, such as claims for damages to premises, return of security deposits or disputing an eviction notice.

Senior Citizen’s Repair Service 604-529-1100between 1:00 – 4:00 pm: 604-438-6990 Provides low cost, minor house repairs and maintenance to seniors and people with a disability living on fi xed incomes in their own homes. Hours: Monday to Friday 9:00 am to noon.

Seniors at Housing RiskOutreach Program 604-723-9404Provides assistance in fi nding housing for seniors who are homeless or at imminent risk of homelessness.

HOUSING SERVICES cont.

www.nvdpl.ca

Capilano Library Parkgate Library3045 Highland Blvd. 3675 Ban� Crt.604-987-4471 604-929-3727

Lynn Valley Library1277 Lynn Valley Road604-984-0286

Want to learn more aboutcomputers, the Internet, socialmedia, e-readers or ebooks?A�end a free workshop at your library!


B27


Seniors Services Society 604-520-6621www.seniorsservicessociety.ca Provides information on housing options for seniors in the Lower Mainland and outreach support to those seniors who are homeless or at risk of homelessness across the Lower Mainland.

Shelter Aid for Elderly Renters (SAFER)www.bchousing.org 604-433-2218The SAFER program helps make rents a ̈ordable for BC seniors with low or moderate incomes. SAFER provides direct fi nancial assistance to eligible residents of BC aged 60 or over who pay rent for their homes. You must have lived in BC for the full 12 months immediately preceding your application. The amount of subsidy you receive depends on the amount of your rent and on your monthly income.

Seniors’ Supportive HousingSupportive housing is independent housing with a combination of onsite supports available to residents, including: a private living space, monitoring or emergency response, at least one meal per day, housekeeping, and recreational activities.

A limited amount of support is provided by Vancouver Coastal Health to residents of Anavets, Sunnyside, and Twin Towers where a coordinator facilitates programs such as meals, exercise, mental fi tness, podiatry, nursing clinics, support, and information. For a list of private supportive living residences, please contact the Seniors One Stop program at 604-983-3303.

Smoke Alarm Program District of North Vancouver: 604-980-7575City of North Vancouver: 604-980-5021West Vancouver: 604-925-7370North Vancouver Programs assess, provide and install smoke alarms and batteries and assess home fi re safety for seniors and people with disabilities who own their own homes (renters should talk to their landlords).

Tenant Information Line (TRAC) www.tenants.bc.ca 604-255-0546Non-profi t which provides information on tenants’ rights in the areas of evictions, repairs, security deposits, rent increases, and arbitration hearings.

HOUSING SERVICES cont.


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BC211www.bc211.ca 211Provides multilingual, 24 hour/7 days a week information about community, social and government services in BC, as well as access to the Red Book Online (a searchable database).

BC Centre for Elder Advocacy & Support (BCCEAS)www.bcceas.ca 604-437-1940#370 - 1199 Pender Street, VancouverSeniors Advocacy and Information Line provides support, information and referrals to callers.

Legal Advocacy ProgramO ̈ers advocacy and representation to older adults age 55+ on Tenancy, Debt, Pensions and Appeals, Assisted Living/Long Term Care, Discrimination, Abuse/Neglect, Financial Exploitation, Consumer Complaints, and Guardianship/Capacity.

Victim Services ProgramHelps victims of abuse or a crime to access the justice system in addition to providing practical and

emotional support. Assistance can be provided over the phone and callers may remain anonymous. This service is available whether or not the older adult has reported the incident to the police or to anyone else. Serves people 50+. Also takes 3rd party (witness) statements.

Seniors Reaching out to Seniors ProgramO ̈ers free workshops on fi nancial literacy and elder abuse.

BC Health & Seniors Information Line 1-800-465-4911Access health and non-health related information on federal and provincial government programs for residents and seniors in B.C.

BC HealthGuide Handbookwww.healthlinkbc.caThe BC HealthGuide Handbook answers your questions about common health concerns and includes information on prevention, home treatment, emergencies, when to call a health professional and healthy lifestyle choices.

INFORMATION SERVICES

A 45 minute drive from the North Shore on the scenic Sea-to-Sky is Shannon Falls Retirement Residence; a beautiful and affordablechoice for senior’s living. Our building offers the perfect blend of spacious suites with spectacular views, all inclusive servicesand 24/7 staff allowing seniors to enjoy a lifestyle of supportive amenities, activities & companionship. Centrally located close toshopping and services, including the Squamish General Hospital and local Seniors Center, our wonderful community has it all!

Call today! Inquire about our Trial Stays and come for a visit to Shannon Falls.We know you’ll love our residence and friendly seniors community!

Call Lisa today for acomplimentary Lunch andTour or reserve a Trial Stay.604-848-2000

38225 3rd Avenue, Squamish www.shannonfalls.ca

OINDEPENDENT AND ASSISTED LIVING

AFFORDABLE SENIORS LIVINGHello FROM SQUAMISH, BC


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HEALTH AND SUPPORT SERVICES cont. HEALTH AND SUPPORT SERVICES cont.INFORMATION SERVICES cont.

“Do Not Call List” for Telemarketers 1-866-580-3625To add your phone number to the “Do Not Call List” for telemarketers, you must call from the phone number you want to register. Call 1-866-580-DNCL (1-866-580-3625). You’ll hear a message confi rming that your phone number has been added to the national DNCL.

HealthLink BCwww.healthlinkbc.ca 811Call to talk to a registered nurse, pharmacist or dietitian for help with any health concern, any time of the day or night. Learn when you can treat a problem safely at home, or when you need to see a doctor, or go to the emergency room. The service is available for those who are deaf or hearing impaired at 711, and multilingual translation also available.

Information North Shorewww.nscr.bc.ca 604-985-7138#201 - 935 Marine Drive (2nd fl oor, Capilano Mall), North VancouverProvides drop-in and telephone information and referral to community services on the North Shore and the Lower Mainland. Publishes the Green Book, a directory of North Shore agencies, organizations and services. A wide variety of free brochures are available. Also o ̈ers tax return preparation service for low income residents.

Lionsview Seniors Planning Societywww.lionsviewseniorsplanning.com 604-985-3852Acts as a strong voice for seniors on the North Shore through research, planning and education. Promotes the participation of seniors in the ongoing coordinated planning and delivery of health, social and other activities that a ̈ect their quality of life on the North Shore. Lionsview hosts the Services to Seniors Coalition and the Seniors Planning Table for the North Shore.

North Shore Women’s Centre www.northshorewomen.ca 604-984-6009131 East 2nd Street, North VancouverProvides confi dential, free information and referrals to a variety of services. Has a drop-in centre, a legal clinic, a resource library with resources on topics of interest to women, public access computers, and o ̈ers support groups and workshops throughout the year.

Seniors’ One Stop Information Linewww.nscr.bc.ca 604-983-3303Provides information about and referral to North Shore services such as health, transportation, housing, fi nancial, legal, recreation, education and volunteer opportunities. Assists with basic forms for pensions, housing, SAFER etc. Hours: Monday to Friday 9:00 am to 4:30 pm. Volunteers are in the o� ce for two to four hours each day, and will return voicemails within 24 hours if not available.

Service BC 604-660-2421Hearing Impaired (TTY): 604-775-0303www.servicebc.gov.bc.caCan assist you in contacting a provincial government program, service or person. If the government number you have to call is long distance and within BC, the operator will put you through free of charge. Hours: Monday to Friday, 7:30 am to 5:00 pm

Service Canada 1-800-622-6232Hearing Impaired (TTY): 1-800-926-9105www.servicecanada.gc.caCallers can inquire about pension benefi ts, how to apply for the HST/GST credit or a social insurance number, get information about passport applications and taxes, locate their Member of Parliament and get general information about federal government programs and services.

ATTENTION SENIORS-SAVEYOUR BACK!Convert to EASY ACCESS ROLL-OUT SHELVES

in your KITCHEN and BATHROOM

The Original ClosetWarehouseCloset Organizers • Storage Solutions • www.closetwarehouse.ca

Our affordable, impact resistant roll-out shelves provide you with easy accessto stored items in your EXISTING kitchen, pantry and bathroom cabinets.

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Senior Service Providers North Shore

Senior Service ProvidersNorth Shore

www.CanadaHomeElevator.com

604-971-3882

www.handygranddaughter.ca

604-839-6084

www.diamondgeriatrics.com

604-874-7764www.naturalhealthnliving.com

778-232-3388

www.soothinghandsshiatsu.com

604-928-9268www.daughterforaday.ca

778-990-8315

www.kathysu�el.com

778-989-5570www.nextphasemoves.com

604-209-4241www.nursenextdoor.com

604-961-5533

www.hearathome.com778-340-1101

www.homecarewest.com604-924-5455

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Senior Service Providers North Shore

Senior Service ProvidersNorth Shore

www.careage.ca

604-998-8879sunriseseniorliving.com

604-904-1226www.mckenziefuneralservices.com

604-926-5121

www.silverharbourcentre.com

604-980-2474www.evergreenlaw.ca

604-998-3387www.lifeline.ca

1-800-387-8120

www.chartwell.com

778-382-0099www.seaglasswealth.com

604-358-3123

www.shearsmobilestylist.com

604-377-0057www.reveraliving.com/hollyburn604-922-7616

www.carl-parker.com604-619-1281

www.tweakdesign.ca

604-760-9772

Senior Service Pr


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Food Hub – North Shore 604-987-8138(NS Neighbourhood House)225 East 2nd Street, North VancouverProvides emergency food aid Wednesdays from 11:30 am to 1:00 pm (except Wednesdays when income assistance cheques are issued). Free soup served at 10:30 am on these days. Proof of residency and low income required.

Harvest Project 604-983-9488www.harvestproject.org1073 Roosevelt Crescent, North VancouverProvides food, clothing and client care services for those at risk of homelessness. Focus is to work with clients to set goals, direct them to appropriate support services and assist in rebuilding their lives.

Vancouver Coastal Health 604-984-5752Nutrition Counselling press 3Nutritional assessment and counselling can be provided by the local health department. Another source of information is HealthLinkBC at 8-1-1.

HOT MEALS IN THE COMMUNITY

Congregate Meal Program “Diners’ Club” 604-904-6483A three course hot meal is o ̈ered at a number of North Vancouver locations on various days of the week at 5:00 pm for only $6.00. A lunch ($4.00) is also served on Wednesdays at 12 noon at Molly Nye House, 940 Lynn Valley Road.

John Braithwaite Community Centrewww.jbcc.ca 604-982-8300145 West 1st Street, North VancouverSoup and sandwiches served on Wednesdays, and hot meals on Fridays, 11:45 am - 1:00 pm. Cost is $6.30.

North Shore Volunteers for Seniorswww.nsvs.ca 604-922-1575275 21st Street, West VancouverTuesday Bridge and Luncheon at 12:00 noon and Wednesday Activities and Luncheon at 12:00 noon.

Parkgate Community Centrewww.myparkgate.com 604-983-63503625 Ban ̈ Court, North VancouverSoup & sandwich Mon. & Wed. 11:30 am -12:30 pm. Cost is $7.00/$6.00 for Seniors Centre card holders. Diner’s Club meals on Tuesday 5:00 - 6:00 pm: $6.00. Call 604-904-6483 the day before to reserve. Parkgate bus service can also pick up clients free of charge.

St. Andrews United Church 604-985-04081044 St. Georges Avenue, North VancouverFree community lunch Thursdays at noon. St. Andrews also has a free community dinner on the Friday (6:00 pm) prior to the distribution of Social Service cheques.

Silver Harbour Seniors’ Activity Centrewww.silverharbourcentre.com

604-980-2474144 East 22nd Street, North VancouverFull course, hot meal available Mon. to Fri. 11:45 am to 1:00 pm. Soup/sandwiches: 11:30 am - 1:00 pm. Light refreshments available Mon. to Fri. 9:30 am to 2:30 pm. Takeout available.

West Vancouver Seniors’ Activity Centre 604-925-7280695 21st Street, West VancouverCafeteria open: Mon, Wed, Fri: 9:00 am - 3:30 pm; Tues and Thurs: from 9:00 am - 7:00 pm (hot food served from 11:30 am – 1:30 pm and 5:00 – 7:00 pm). Hot lunches everyday: 11:30 am to 1:30 pmSat/Sun: 10:00 am - 2:00 pm

MEALS AT HOME

Meals on Wheels 604-922-3414A volunteer service which delivers meals to ill, disabled, or elderly North Shore residents who are unable to prepare nutritious meals for themselves.Meals are delivered Mondays, Wednesdays and Fridays between 11:30 am and 1:00 pm.O� ce Hours: Mon., Wed., Fri., 8:30 am to 1:00 pm.

Salvation Army: Frozen Mealswww.northshoresalvationarmy.com

604-988-7225105 West 12th Street, North VancouverOpen Monday to Friday from 9:00 am to 5:00 pm.The cost is $1.00 Soup, $3.50 Casserole, $4.00 Full Meal. Call ahead to order or drop in. Delivery available. Call Seniors’ One Stop at 604-983-3303 for a list of private companies that deliver.

SHOP BY PHONE

NORTH VANCOUVER DELIVERIESLoblaws City Market 604-984-22261650 Lonsdale Ave., North VancouverNo delivery charge for seniors 65+ and persons with disabilities. Orders must be placed before 3:00 pm for same day delivery.

MEAL PROGRAMS & SHOPPING


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Marketplace IGA 604-985-4431150 West Esplanade, North VancouverOrders under $25: delivery charge of $10; Orders over $25 are free. Orders taken: Wednesdays 8:00 to 10:00 am. Same day delivery.

Queensdale Market 604-987-66443030 Lonsdale Avenue, North VancouverMinimum order: $25 Orders taken: Tuesdays and Wednesdays 9:00 am to noon. Same day delivery.

Shopping 4 Neighbours 604-990-9026Volunteer will call clients to take orders. Registration required. Shopping done at the Queensdale Market, 3030 Lonsdale Avenue, North Vancouver. Orders taken Tuesday for delivery on Wednesday.

Thrifty Foods Sendial Programwww.thriftyfoods.com 1-800-667-8280845 Marine Drive, North VancouverTo register call the above number or visit www.thriftyfoods.com

WEST VANCOUVER DELIVERIES

Marketplace IGA 604-913-3056Minimum $35 order for free delivery. Orders taken: Monday & Wednesday 8:30 to 11:00 am. Next day delivery.

Dairyland Foods www.morethanmilk.ca 604-421-4663Offers a wide variety of products including dairy, coffee/tea, bread, bacon, cookies, soap, organic food and more. Orders taken: Monday to Friday, 8:00 am to 3:00 pm. Delivery once/week depending on neighbourhood.

SHOPPING DISCOUNTS FOR SENIORSMany businesses offer discounts to seniors. For more information, please contact the Seniors’ One Stop program at 604-983-3303.

SHOPPING PROGRAMS

Capilano Community Services Society – Seniors’ Hub, North Vancouverwww.capservices.ca 604-988-7115• Grocery shopping is done in combination with other

programs such as walking program, neighbourhood co ̈ee groups, or medical appointments

• “Shopping with Doris” – North Van clients who need an escort are accompanied door to door for grocery

shopping at IGA. Tuesday, 1:00 to 2:30 pm.Monday: mall shop & walk 1:00 - 2:30 pmWednesday: mall 10:30 am - 12:30 pm

• A shuttle service between Woodcroft, the Plaza, Lions Manor, Klahannee Park, Park Royal Towers and Park Royal Shopping Centre is o ̈ered Fridays 9:45 am - noon.

HandyDART 604-575-6600Those registered with HandyDART may call and make a booking for a trip to a grocery store. Clients must arrange for the store to deliver groceries. (HandyDART allows two bags per person).

North Shore Volunteers for Seniors www.nsvs.ca 604-922-1575One-to-one volunteers may accompany seniors for light shopping.

Parkgate Community Centre Seymour Access Bus 604-983-6350 Free service for frail and/or isolated seniors living east of the Seymour River. A fully accessible bus picks up and drops o ̈ door to door. Available every 2nd Friday to and from Lynn Valley Shopping Centre to shop, visit and/or have a light lunch. Trained sta ̈ and volunteers provide assistance.

MEAL PROGRAMS & SHOPPING cont.


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BC Identifi cation Card(BCID) 604-661-2255125 East 13th Street, North VancouverBCID cards are very useful if you are not a driver and do not have a driver’s license.Take one piece of primary identifi cation and one piece of secondary identifi cation to the Driver’s Licensing O� ce.Pay the BCID card fee ($15 for those over 65 and free to those giving up their license) and have your photo taken. Your new card will be mailed within 4-6 weeks. Valid for 5 years.

BC Securities Commission: InvestRight for Seniors 604-899-6854www.investright.org or 1-800-373-6393Through InvestRight, the BC Securities Commission o ̈ers independent, unbiased information to help seniors avoid fraud and make informed investment decisions. It can also help family and friends recognize the warning signs that someone they love is the target of fraud, or dealing with investment losses. Speak to someone in the BCSC Inquiries group, 8:30 am to 4:00 pm Or visit www.InvestRight.org online 24/7.

Consumer Protection BCwww.consumerprotectionbc.ca

604-320-1667O ̈ers information and services to help consumers handle unscrupulous business practices. Regulates travel agents, cemeteries and funeral services, debt collection agencies and baili ̈s.Hours: Monday to Friday: 8:30 am to 4:30 pm

CRIME PREVENTION AND COMMUNITY POLICINGThe Community Policing Centres operate various programs for the residents of the City and District of North Vancouver. These programs include Child ID, Lock Out Auto Crime, Speed Watch, Gra� ti Eradication and Citizens’ Crime Watch.

North Vancouver RCMP 604-969-7423147 East 14th Street, North Vancouver

Lower Lonsdale Community Policing Centre 604-969-7464 112 East 3rd Street, North Vancouver

District Crime Prevention Centre 604-990-2342 North Vancouver District Hall, 355 West Queens Road, North Vancouver

ELDER ABUSE RESOURCESIf you are being treated badly by someone close to you, you don’t deserve it. You can do something about it.

POLICE EMERGENCY NUMBER 911

NON EMERGENCY NUMBERS:

Adult Abuse & Neglect 604-904-6200(Monday - Friday) ext 4124

Emergency Social Services (after hours) 1-866-660-3194

North Shore Community Resources604-985-7138

PERSONAL SECURITY

� Gardening� Odds & Ends� On-Call Chauffeur

Your Independence &Self-Reliance Solution

Janice Fletcher 604-992-8072 • www.elderberryseniors.ca

An Elderberry is a healing remedy for yourimmune system. Our personal assistants areyour remedy for independence and self-reliance. We take care of things you no longerwant to so you maintain engagement in all areasof life. Our approach is friendly, health-orientedand tailored to your needs, we serve you.~Janice Fletcher Owner Elderberry Senior’s Support Service


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PERSONAL SECURITY cont.

North Shore Women’s Crisis Line (24 Hr.) 604-987-3374

Offi ce of the Public Guardian & Trustee (fi nancial abuse of vulnerable adults)

604-775-1007

Police – North Vancouver 604-985-1311Non-emergency numberPolice – West Vancouver 604-925-7300Non-emergency numberSeniors Information Line 604-983-3303

LEGAL SERVICES

Access Pro Bono Society of BCwww.accessprobono.ca 604-878-7400Several North Shore Locations Lawyers do not appear in court but can assist in court preparation of civil and family law matters.

An appointment is needed. You qualify if you cannot a ̈ord a lawyer or you cannot obtain legal aid.

BC Centre for Elder Advocacy & Support (BCCEAS)www.bcceas.ca 604-437-1940

1-866-437-1940 TTY: 604-428-3359

#370 - 1199 Pender Street, VancouverSeniors Advocacy and Information Line provides support, information and referrals to callers. 7 days a week (excl. holidays) 8:00 am - 8:00 pm.

Legal Advocacy ProgramO ̈ers advocacy and representation to older adults age 55+ on Tenancy, Debt, Pensions and Appeals, Assisted Living/Long Term Care, Discrimination, Abuse/Neglect, Financial Exploitation, Consumer Complaints, and Guardianship/Capacity.

Victim Services ProgramHelps victims of abuse or a crime to access the justice system in addition to providing practical and

604.984.3646 | www.lakeswhyte.com

200 – 879 Marine DriveNorth Vancouver

ABOVE SHOPPERS DRUG MART

Providing legal services including:

• Wills & Estates• Estate Planning• Real Estate• Business & CommercialLaw

• Civil Litigation• Family Law• Criminal Law• Personal Injury& ICBC


B36


emotional support. Assistance can be provided over the phone and callers may remain anonymous. This service is available whether or not the older adult has reported the incident to the police or to anyone else. Serves people 50+. Also takes 3rd party (witness) statements.

Seniors Reaching out to Seniors ProgramO ̈ers free workshops on fi nancial literacy and elder abuse.

Dial-A-Lawwww.dialalaw.org 604-687-4680A library of pre-recorded tapes and on-line resources gives legal information about laws in B.C. Available 24 hours a day, 7 days a week.

Lawyer Referral Service 604-687-3221This service provides the name of a lawyer who will give you an initial interview lasting up to 30 minutes for $25.00 + tax (to establish whether you have a case).

LEGAL SERVICES – NORTH AND WEST VANCOUVER

North Shore Provincial Court House 604-980-7000200 East 23rd Street, North VancouverHours of operation: Mon., Tues., Wed.: 9:00 am to 4:30 pm. No appointment needed. Take all documents to prove fi nancial eligibility. For criminal, immigration, and family cases only.

Legal Aid ProvincialCall Centre 1-866-577-2525Over the phone applications. Legal aid for low income services.

Living WillLiving Wills are not recognized legal documents in British Columbia. The BC Government has issuedthe “My Voice” advanced care planning guide to help seniors defi ne the care they wish to receive. “My Voice” can be found online or you can contact the Seniors’ One Stop program at 604-983-3303 for a copy.

Nidus Personal Planning Resource Centrewww.nidus.ca 604-408-7414A Representation Agreement allows you to appoint someone you trust, such as a spouse, friend or family member, to make fi nancial, legal, health or personal care decisions for you should you need help managing your a ̈airs. Nidus PPRC provides education and assistance in making and using representation agreements and enduring powers of attorney. Operates the voluntary “Nidus” registry for representation agreements and enduring powers of attorney.

North Shore Community ResourcesLegal Information & Advocacy Program

604-985-7138#201 - 935 Marine Drive (2nd fl oor, Capilano Mall), North VancouverO ̈ers legal information, support, referral and advocacy services for low-income residents of the North Shore.

www.clicklaw.bc.caA website that provides legal information, education, and help for British Columbians.

North Shore Women’s Centre Legal Programwww.northshorewomen.ca 604-984-6009131 East 2nd Street, North VancouverFree assistance with family law matters for women (separation, divorce, division of assets/property). Call for appointment: Mon. to Thurs. 10:00 am - 5:00 pm.


B37

Power of AttorneyA Power of Attorney is a legal document. When you give someone Power of Attorney you give him or her legal power to take care of fi nancial and legal matters for you. This might include paying bills, depositing or withdrawing money from your bank account, investing money or selling your house. Power of Attorney does not give the attorney [in this case attorney does not mean lawyer] authority to make decisions about health care. Powers of Attorney are usually drawn up by a lawyer or notary public.

Public Guardian & Trusteewww.trustee.bc.ca 604-775-1007The Public Trustee’s O� ce gives information on Power of Attorney, Representation Agreements and Committee of the Estate to people wishing to ensure proper help for those who cannot manage their fi nances on their own.

Seniors’ Legal Advice & Referral Clinic 604-980-2474Silver Harbour Seniors’ Centre144 East 22nd Street, North VancouverFree confi dential half hour appointment with a lawyer who may give advice and/or referral for more assistance. Thursdays only.

UBC Law Student’s Legal Advice Program (at North Shore Neighbourhood House)

604-822-5791O ̈ers free legal advice to those who cannot a ̈ord a lawyer. Eligibility based on income. Help with simple wills and estates, small claims, criminal (no risk of jail), WCB, Social Assistance, Landlord/Tenant, human rights, consumer, E.I., debts. Appointments take place during the school term. More frequent appointments during the summer. Call for an appointment.

MONITORING SERVICESFor information on the private companies which provide monitoring services, please contact the Seniors’ One Stop program at 604-983-3303.

Alzheimer Wandering Registrywww.safelyhome.ca 1-800-616-8816 The Safely Home program is designed to help those who are lost or disoriented to return home safely. Once registered, information about the individual is stored on a confi dential police data base. Should an individual be found wandering or be reported missing, the information can be accessed by police anywhere in Canada. Registration is voluntary. For a one time

fee of $35.00 the Alzheimer Society provides an identifi cation bracelet, a caregiver handbook and I.D. cards. Further information can be obtained by calling the North Shore Alzheimer Resource Centre at 604-984-8348.

Canadian Medic Alert Foundationwww.medicalert.ca 1-800-668-1507Supplies necklaces or bracelets with the MedicAlert emblem that can alert health care professionals of your medical condition in the event of an emergency. Keeps a 24 hour medical record on members for immediate access by doctors, hospitals and ambulance paramedics. Membership starts at $39/year plus the cost of the medical identifi cation product.

Identifi cation BraceletsCan be purchased at drug stores, large department stores or jewelry stores. Can be engraved with the telephone number of the person plus a second contact number. For information on commercial home emergency response systems, call Seniors’ One Stop at 604-983-3303.

TELEFRIEND AND VISITOR PROGRAMS

Capilano Community Services Society – Seniors’ Hub (North Van) 604-988-7115Volunteers provide a telefriend service to lonely or isolated seniors, who share mutual interests and concerns and check on their well-being.

North Shore Volunteers for Seniors 604-922-1575The One-on-One Visiting Program is designed for frail isolated seniors who still live independently in their own homes. Volunteers provide companionship as well as consistency through regular visits.

Special Services for Seniors West Van 604-925-7281Senior volunteers make a friendly phone call to lonely or isolated seniors to provide friendship and check on their well-being.



B38

Community Integration Services Societywww.gociss.org 604-986-1511Provides community based programs for developmentally disadvantaged people 45 years or older. Participants are integrated both socially and physically through recreation, leisure, education and vocational opportunities.

ElderUwww.capilanou.ca/ce 604-984-4901An extension program of Capilano University o ̈ering educational opportunities for people 55 years and older. Topics covered range from learning computer skills to politics and the environment.

Elderhostelwww.roadscholar.org 1-800-454-5768A not-for-profi t educational organization which o ̈ers more than 7,000 educational tours in 150 countries. Alongside local and renowned experts, experience in-depth learning opportunities, from cultural tours and study cruises to walking, biking and more.

North Shore Connexions – The Summitwww.nsconnexions.org 604-904-0842The Summit program provides leisure programs for seniors with developmental disabilities. The program focuses on accessibility and integration in the community. Programs are run at various seniors’ centres in North and West Vancouver. Conversation groups, fi tness programs, and sing-alongs are o ̈ered. All seniors from the community are welcome to access the Summit Drop-In Centre. Seniors that would like to participate in adaptive programming, focused on socialization rather than skills, please call for a program guide. Senior volunteers are welcome.

North Shore Keep Well Societywww.keepwellsociety.ca

604-988-7115 ext. 27These free programs for seniors take place weekly in various locations. Activities include mild exercises, blood pressure monitoring, massage (shoulder, hand and foot), nutrition counseling, medication awareness, speakers and social events. Call the above number for program times across the North Shore.

North Shore Multicultural Society www.nsms.ca 604-988-2931O ̈ers English Language training for seniors. Government sponsored (free) English Language for Adults program, newcomer English Language classes and bridging program for seniors (free) and low cost fee for service English classes. Provides information, orientation and referral services in Farsi, Korean, Mandarin and Cantonese. Immigrant seniors support groups operate throughout the year and people should check with settlement workers to see if special seniors’ events are currently operating.

Routes to Learning Canadawww.routestolearning.ca 1-866-745-1690Non-profi t provider of Road Scholar (Elderhostel) programs in Canada.

Simon Fraser University – Liberal Arts and Adults 55+ Programwww.sfu.ca/seniors 778-782-8000The SFU Seniors Program o ̈ers low-cost, academic, intellectually stimulating non-credit courses to lifelong learners 55+ at the university’s downtown Harbour Centre campus. Courses are o ̈ered three times per year, beginning in January, May, and September. Seniors are encouraged to visit the website or call for more information and for current locations.

SOCIAL, EDUCATION & RECREATION PROGRAMS

DOWNSIZE & MOVEWITH PEACE OF MIND

HOME TRANSITIONS FOR SENIORSwww.daybreakhometransitions.ca

As Home Transition Professionals,weassist seniors and their families through thephysical and emotional upheaval of moving.Please visit our website to learn more.Call Colleen Smart at 604.922.2458 for acomplimentary consultation.

YOURMOVEMADEEASY


B39

LIBRARY – HOME SERVICENorth Vancouver City Library

604-998-3460Personal delivery of books and taped books to homebound City residents.

North Vancouver District Public Library 604-990-5800

Local 8124 (Home Library Service)Local 8125 (Talking Books)Provides personalized library services, with selection of books and audiobooks to homebound people throughout the District. Also hosts library afternoons in care facilities and seniors’ complexes. Delivers books monthly. Also selects and delivers talking books for those who require this service.

West Vancouver Memorial Library 604-925-7437Library Home Service selects and delivers talking books and library materials to homebound residents and care facilities in the District of West Vancouver.

RECREATION CENTRES & FACILITIES

North Vancouver Recreation CommissionAll Enquiries 604-987-7529

Recreation Information in Farsiwww.nvrc.ca 604-983-6416

NORTH VANCOUVER• Delbrook Recreation Centre

600 West Queens Road

• Harry Jerome Community Recreation Centre123 East 23rd Street

• John Braithwaite Community Centre145 West 1st Street

• Karen Magnussen Community Recreation Centre2300 Kirkstone Road

• North Shore Neighbourhood House225 East 2nd Street

• Parkgate Community Centre3625 Ban ̈ Court

• Ron Andrews Community Recreation Centre931 Lytton Street

• William Griffi n Recreation Centre851 West Queens Road(closed until summer of 2016)

WEST VANCOUVER• Ambleside Par 3 604-922-3818

1201 Marine Drive

• Aquatic Centre 604-925-72102121 Marine Drive

• Arena 604-925-7250786 22nd Street

• Gleneagles Community Centre 604-921-21006262 Marine Drive

• Gleneagles Golf Course 604-921-73536190 Marine Drive

SOCIAL, EDUCATION & RECREATION PROGRAMS cont.

Hollyburn Funeral Home

OUR FAMILY SERVING YOUR FAMILY SINCE 1935

1807 Marine Drive, West Vancouver, BC V&V 1J7West Vancouver: 604.922.1221 • North Vancouver: 604.985.3454

www.hollyburnfunerals.comH

Worldwide repatriation servicesGuaranteed pre-arranged funeral plans, burial or cremation

Professional and caring staff available 24 hours a day, 7 days a weekWe honour all wishes of the family and carry them out with personal service


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• Seniors’ Activity Centre 604-925-7280695 21st Street

• West Van Community Centre 604-925-72702121 Marine Drive

Royal Canadian LegionProvides socialization for veterans, their immediate families and friends.

• Lynn Valley (#114) 604-987-20501630 Lynn Valley Road

• North Vancouver (#118) #118 - 123 Lounge: 604-985-1115West 15th Street O¢ ce: 604-988-3712

• West Vancouver (#60)580 18th Street Lounge: 604-922-1920

O¢ ce: 604-922-3587

SENIORS’ CENTRES / SENIORS’ OUTREACHCapilano Community Services Society – Seniors’ Hubwww.capservices.ca 604-988-7115600 West Queens Road, North VancouverServes mainly isolated, lonely or partially impaired seniors, especially those with limited resources. Programs include: a telefriend service, a monthly social, friendly visiting program, rides for North Vancouver seniors to medical appointments, outings and Grocery Shop Program, community co ̈ee groups and mall walking programs.

John Braithwaite Community Centrewww.jbcc.ca 604-982-8300145 West 1st Street, North VancouverThis community centre o ̈ers a wide variety of community programs, social, health and wellness programs for newly retired and active seniors. In addition, the Seniors Centre at JBCC (no membership fee required) o ̈ers programming such as the Men’s Club, Osteo-Fit, Golden Circle (slower paced program) and bus trips. See the North Shore Neighbourhood House listing for their partnered programs.

Lynn Valley Seniors Association (Mollie Nye House) 604-987-5820940 Lynn Valley Road, North VancouverO ̈ers a range of activities including tai chi, arts and crafts, table games, music and much more. Also o ̈ers information on seniors services. Membership fee is $20 per year, (Jan.1-Dec.31). Age 55+.

North Shore Neighbourhood Housewww.nsnh.bc.ca 604-987-8138225 East 2nd Street, North VancouverSeniors activities such as Keep Well, bus trips, special events and a walking group are o ̈ered. NSNH also provides income tax preparation.See John Braithwaite Community Centre listing for their partnered programs.

North Shore Volunteers for Seniorswww.nsvs.ca 604-922-1575275 21st Street, West VancouverActivities for seniors interested in socializing, exercising body and mind in an informal setting. The One-on-One Visiting Program is designed for frail and isolated seniors living independently. Other programs include chair exercises and chair yoga, nordic and regular walking groups, computer savvy program, Iranian Seniors group, lunch and bridge/scrabble, and monthly bus trips.

Parkgate Community Centrewww.myparkgate.com 604-983-63503625 Ban ̈ Court, North VancouverProvides a variety of programs and services including instructional learning, physical activity, drop-in social and interest group activities, special events and bus trips. A large selection of brochures highlighting services for seniors can be found in the hallway in the seniors area of the centre. Age 55+.

Silver Harbour Seniors’ Activity Centrewww.silverharbourcentre.com

604-980-2474144 East 22nd Street, North VancouverRecreational programs and helpful services. Includes fi tness, arts, games, languages, computers, trips, events and seminars. Also hot lunches Monday to Friday, legal clinic, and income tax clinic.Membership fee $25 per year (Apr.1-Mar.31), age 55+.

West Vancouver Seniors’ Activity Centrewww.westvancouver.ca/seniors

604-925-7280695 21st Street, West VancouverRecreational, social and support services. A wide variety of programs and outings are o ̈ered year round. O ̈ers “Keeping Connected” program designed for frail and isolated seniors. Serves hot lunches and dinners in the cafeteria. Membership fee $35 per year, age 55+. A large number of brochures highlighting seniors’ services can be found in brochure racks in the foyer at the North entrance to the centre.

SOCIAL, EDUCATION & RECREATION PROGRAMS cont.


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TRANSPORTATION

Bus Pass 1-866-866-0800www.buspass.gov.bc.ca

press #4, press #3Eligible persons can buy a yearly pass for $45. The bus pass allows travel without additional cost on local transit systems.The bus pass is valid from January 1 – December 31. The pass is not valid for HandyDART. To be eligible, you must be:• Receiving Federal Spouse’s Allowance or Federal

Guaranteed Income Supplement• A person who is 65 years of age or older and

who meets all the requirements for the Federal Guaranteed Income Supplement or Spouse’s Allowance except the 10 year residency requirement

• Receiving BC Employment Assistance for Persons with Disabilities

• Receiving BC Employment Assistance and be age 60 – 64

• Seniors (65+) can also purchase Translink bus passes at concession rates of $52/month.

Better at Home 604-985-7138 Delivered through North Shore Community Resources, volunteer drivers provide seniors with transportation to and from shopping, appointments, and other destinations. Fees are based on income.

CNIB (Canadian National Institute for the Blind)www.cnib.ca 604-431-2121Individuals registered with CNIB as legally blind may carry a CNIB National Identifi cation Card that allows the holder to travel free on public transit in BC. If the sight impaired person also has a HandyCard their guide also travels free on transit. Cardholders are also eligible for reduced fares on BC Ferries, Air Canada (domestic), and some coachlines.To obtain an application call the above number and submit the form along with a colour passport size photo to the regional CNIB o� ce. It will take approximately 7-10 days to process the application. There is no charge to obtain the pass.

Drivers’ Licenses 1-800-950-1498125 East 13th Street, North VancouverIf you are 65 years or older there are reduced fees for driver’s license renewals and road tests. All drivers 80 years of age and older are required to have a medical exam and submit a medical report every two years. The report form will be mailed to your home. The required medical exam is not covered by MSP.

HandyCard (Translink AccessibleTransit Program)

778-452-2860You must have a permanent physical or cognitive disability that prevents you from using the public transit system without assistance. Your HandyCard entitles you to concession fares on the Bus, SkyTrain, SeaBus, West Van Transit and West Coast Express. An attendant who accompanies and assists a HandyCard holder may travel free on any part of the Regional Transportation Network.

HandyDART 604-575-6600Transportation for disabled persons who are unable to use public transit without assistance. To register, book or confi rm trips, call the above number. A doctor’s signature is required. Service is primarily used for work, medical appointments and education but can also be used for recreational and shopping trips on a fi rst come fi rst served basis. Two types of service are o ̈ered: Subscription Trips (regularly recurring) and Casual Trips.Visitors to Greater Vancouver may also apply for temporary use of HandyDART during their visit.

North Shore Seniors Rideline 604-345-9626Silver Harbour Centre drivers provide North Shore seniors with rides to a variety of appointments and activities on and o ̈ the North Shore. Fees start at $7.00 for a roundtrip and can be reduced or waived.

Parking Permit for People with Disabilities (SPARC)www.sparc.bc.ca 604-718-7744The permit costs $20.00 for 3 years and applies to the holder. It can be used in any car that the holder drives or is driven in.Hours: Mon. to Fri. 9:00 am to 4:30 pm.

Seniors’ Go Bus (N. Van) 778-230-1852The Go Bus is a free (donations are accepted) shuttle service that assists seniors to access shopping centres, seniors’ centres, grocery stores and pharmacies in North Vancouver. The Go Bus travels various circuits. For times and locations of pick-up and drop-o ̈, call the above number.

Seniors’ Shuttle Bus (W. Van) 604-925-7280Pick up and drop o ̈ at various apartment blocks/businesses. Mon. - Fri. 8:45 am to 3:45 pm (by donation). Schedule available at the West Vancouver Seniors’ Activity Centre.


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Taxi Saver Coupons 778-452-2860Designed to supplement HandyDART services, persons with a HandyCard can purchase books of taxi tickets worth $50 for $25. Payments should be mailed to:

Access Transit13401 - 108 Avenue, Surrey, BC V3T 5T4 (Write Taxi Savers on the envelope.)You are allowed to buy 2 booklets of coupons per month.

NORTH SHORE PUBLIC TRANSIT INFORMATION Translink 604-953-33336:30 am - 11:30 pm daily

West Vancouver Blue Bus 604-985-7777 ext. 2Information hours: 7:00 am to 8:30 pm.

FARE REDUCTIONSAirlinesAsk the carrier if a discount applies.

BC Ferrieswww.bcferries.com 1-888-223-3779Starting April 1, seniors will pay 50% o ̈ regular fares Monday to Thursday. This applies to passenger fares only. Proof of age is required. Passenger fares only, not payment for a car. Discount fares are available for residents of BC who have a permanent disability, by application to BC Ferries for a Disabled Status Identifi cation Card (DSI).

Greyhound 604-683-8133www.greyhound.ca 1-800-661-8747A 10% discount is available to those 62 years and over,

or buy one regular senior fare ticket, at least 3 days in advance, and save 50% on up to three companions. Or bring a grandchild/niece/nephew (up to 2 children for 50% of the applicable child’s fare). Wheelchair accessible coaches also available.

Via Railwww.viarail.ca 1-888-842-7245Fare reduction of approximately 35% for those 60+. As reduced fares are limited, best to book well in advance.

VOLUNTEER DRIVERSCanadian Cancer AgencyNorth Shore 604-215-5462Volunteers provide round-trip transportation to primary cancer treatment appointments, like chemotherapy and radiation. Free service based on need and availability. Passengers must be mobile (able to get in and out of a car independently) and willing to share rides. Bookings must be made prior to noon, two days in advance of your appointment date. Some fl exibility in pick up and departure times is required.

Capilano Community Services Society – Seniors’ Hub 604-988-7115The Seniors’ Hub provides accompanied transportation to medical appointments and occasionally to other important destinations for seniors who need an escort. Primarily for seniors who are isolated or partially impaired and cannot use other means of transportation. Minimum 48 hours notice is required.

Special Services Society 604-925-7281Volunteers provide transportation to medical, dental appointments on the North Shore for frail West Vancouver seniors. 48 hours notice is required.

TRANSPORTATION cont.

The Only Canadian & Family OwnedFuneral Service

Provider on the North Shore.“The McKenzie Family” - A Tradition of Trust.

604-926-5121www.mckenziefuneralservices.commckenziefuneralservices@telus.net

24 Hour Service Full Service Provider Locally Owned &Operated Crematorium

Personalized Funerals Pre-Arranged and Pre

Funded Funeral Plans


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Capilano Community Services Society – Seniors’ Hub 604-988-7115Volunteers are needed for driving, escort and help seniors with shopping, act as telefriends, help with monthly socials, coffee groups and office work.

Congregate Meal Program – Diners’ Club 604-904-6483Dinners are at various locations on the North Shore. Volunteer positions include volunteer servers for 2 hours per week, volunteer drivers are always needed, especially around lunch time on Wednesdays.

Keep Well Society 604-988-7115 ext. 27Programs held at various locations in North and West Vancouver. Volunteers are needed to work at registration desks; massage shoulders, hands and feet (training provided); take blood pressure (health background required); and provide nutritional and pharmacy consultations.

Lynn Valley Seniors Association(Mollie Nye House) 604-987-5820A range of opportunities are available: reception and clerical work; garden work; writing/editing for the Newsletter, as well as other ongoing and event positions.

Meals on Wheels 604-922-3414Volunteers are needed to pick up food, assemble and package meal trays, and deliver the meals.

North Shore Neighbourhood House and John Braithwaite Community Centre

604-982-8314Volunteers support Seniors, Family and Recreational programs at both locations, and opportunities range from bus driving/tour guide to kitchen help to tutoring.

North Shore Seniors Peer Support 604-982-8333Mature volunteers receive training to support individual seniors in times of challenge, also to provide resource information, and encourage community connections. Requirements: good listener, attendance in training and support meetings, appreciates that with peer support there is a special bond of trust. Languages other than English are welcome.

North Shore Stroke Recovery Centre 778-340-5803Volunteers are needed to assist members into and out of the centre from their transportation, prepare and serve beverages, participate in games, socialize, present or lead discussions of interest to the members, support speech development, and assist with administrative tasks.

North Shore Volunteers for Seniors 604-922-1575Volunteers are needed to assist with drop-in centre programs. Friendly visitors are also needed to visit frail seniors living at home and to take walks, shop and socialize.

Parkgate Community Centre 604-983-6385Volunteer opportunities at Parkgate Community Centre vary depending on each volunteer’s interests, skills, experiences and availability. The Volunteer Coordinator works with volunteers to develop meaningful, impactful placements.

Silver Harbour Seniors’Activity Centre 604-980-2474Silver Harbour o ̈ers a wide range of volunteer opportunities for all ages. Positions include program instructors, kitchen volunteers, building and garden maintenance, bus driver and more.

Special Services to Seniors 604-925-7281(located at West Vancouver Seniors’ Activity Centre) Volunteer opportunities include driving to medical/dental appointments and being a telefriend.

Vancouver Coastal Health North Shore 604-984-5929Volunteers are needed to support patients/residents/clients within Lions Gate Hospital, Residential Care Facilities, Assisted Living Residences and community programs. Contact Volunteer Resources at the above number or e-mail [email protected]

Volunteer North Shore 604-985-7138Conducts interviews with prospective volunteers to offer options for placement in appropriate volunteer positions in non-profit organizations across the North Shore.

West Vancouver Seniors’ Activity Centre 604-925-7280Opportunities include volunteers to work in the cafeteria, instructors for centre programs, drivers with a class 4 license, volunteers to help with special events and to work with groups. Call the Volunteer Coordinator at the above number.

VOLUNTEER OPPORTUNITIES


B44

AAdult Abuse and Neglect Program, 604-904-6200 ext. 4124 10, 17, 34Access Pro Bono Society of BC, 604-878-7400 35Access to Home Support Services, 604-986-7111 16Adaptive Clothing, 604-983-3303 25Adult Day Centres 17Adults & Seniors Addiction Day Program, 604-904-6180 21Alano Club of the North Shore, 604-987-4141 21Alcohol and Drug Addiction Program, 604-904-6180 21Alcohol and Drug Information and Referral Service, 604-660-9382 21Allowance / Allowance for Survivor, 1-800-277-9914 11Alzheimer Society of BC Resource Centre, 604-984-8348 21Alzheimer Wandering Registry, 1-800-616-8816 37Ambleside Par 3, 604-922-3818 39Ambulance Service, 604-872-5151 10, 22Amica, 604-921-9181 17Anavets, 604-874-8105 25Arthritis Answers Line, 604-875-5051 21Arthritis Society, 604-714-5550 21Assisted Living 17Avalon Women’s Centre, 604-913-0477 21

BBathing Program, 604-904-3550 19BC Ambulance Service, 604-872-5151 22BC Balance & Dizziness Disorders Society, 604-878-8383 22BC Centre for Elder Advocacy and Support (BCCEAS), 604-437-1940 28, 35BC Ferries, 1-888-223-3779 42BC Health & Seniors Info Line, 1-800-465-4911 28BC HealthGuide Handbook 28BC Identifi cation Card (BCID), 604-661-2255 34BC Sales Tax Credit, 1-800-959-8281 12BC Securities Commission, 604-899-6854 34BC Seniors Home Renovation Tax Credit,1-800-959-8281 13Bereavement Program, 604-988-3131, local 4701 23Better at Home Program, 604-985-7138 41Bus Pass, 1-866-866-0800, #4, #3 41Business Practices & Consumer Protection, 604-320-1667 34

CCanada Pension Plan, 1-800-277-9914 11Canada Post, 1-866-607-6301 10Canada Revenue Agency, 1-800-959-8281 10Canadian Cancer Society, 1-888-939-3333 23Canadian Hard of Hearing Association, 604-926-5222 23Canadian Medic Alert Foundation, 1-800-668-1507 37Canadian National Institute for the Blind (CNIB), 604-431-2121 22, 41Cancer Connection, 1-888-939-3333 23Capilano Care Centre, 604-926-6856 18Capilano Community Services Society — Red Cross Loan, 604-988-7115 24Capilano Community Services Society —Seniors’ Hub, 604-988-7115 33, 40, 42, 43Capilano House, 604-433-2218 25Capilano Medical Clinic, 604-988-3443 14Capilano Tower, 604-922-5220 25Caregiver Support Program, 604-982-3320 23Caulfeild Village Medical Clinic, 604-922-1544 14Cedar Garden, 604-904-6409 17

Cedarview Lodge, 604-904-6400 18Central Community Health Centre, 604-983-6700 18Chelsea North, 604-433-2218 25Chronic Disease Education Centre, 604-984-5752 19Chronic Disease Self Management, 604-940-1273 24Churchill House, 604-904-1199 17Clinical Counsellors, 1-800-909-6303 23Coast Mountain Bus, 604-953-3333 42Community Bathing Program, 604-904-3550 19Community Health Centres 18Community Integration Services Society, 604-986-1511 38Compassionate Care Benefi t, 1-800-206-7218 11Congregate Meal Program “Diner’s Club,” 604-904-6483 32, 43Consumer Protection BC, 604-320-1667 34Cooperative Housing Federation, 604-879-5111 26Counselling and Support Services 23Credit Counselling Society, 604-527-8999 13Crime Prevention & Community Policing 34Crime Stoppers, 1-800-222-8477 10

DDairyland Foods, 604-421-4663 33Delbrook Recreation Centre 42Dial-a-Law, 604-687-4680 36Dietician, 604-983-6700 19Disability Tax Credit, 1-800-959-8281 11Disabled Parking Permit (SPARC), 604-718-7744 41Discharge Planning (LGH) 18Drivers’ Licenses, 1-800-950-1498 41

EEast Community Health Centre, 604-904-6450 18Elder Abuse Resources 34ElderU, 604-984-4901 38Elderhostel, 1-800-454-5768 38Emergency Department (LGH), 604-984-5799 16Emergency Department Social Worker (LGH), 604-984-5855 16Emergency Natural Gas Leaks, 1-800-663-9911 10Emergency Social Services (after hours), 1-833-660-3194 34Employment Insurance Benefi ts, 1-800-206-7218 12Evergreen House, 604-988-3131 18Eye Deal, 604-922-7013 22

FFamily Caregiver Tax Credit, 1-800-959-8281 11Family Services of the North Shore, 604-988-5281 23Fare Reductions 42Fire — Non-Emergency 10Food Hub, North Shore, 604-987-8138 32Fuel Tax Rebate, 1-877-388-4440 13

GGeriatric Outreach Program, 604-904-6200 19Gleneagles Community Centre, 604-921-2100 39Gleneagles Golf Course, 604-921-7353 39GST / HST Tax Credit, 1-800-959-1953 12Grant McNeil Place, 604-433-2218 25Greyhound, 604-683-8133 42

INDEX


B45

Grief Recovery, 604-696-1060 23Guaranteed Income Supplement (GIS), 1-800-277-9914 11

HHandyCard, 778-452-2860 41HandyDART, 604-575-6600 41Hard of Hearing Association, NS Branch, 604-926-5222 23Harry Jerome Recreation Centre 39Harvest Project, 604-983-9488 32Health Centres — Community 18HealthLink BC, 811 14, 29Health & Home Care Society of BC, 604-327-9525 19Hollyburn House, 604-922-7616 20Home Adaptations for Independence, 604-646-7055 29Home Care Nursing, 604-983-6700 19Home Care Services, 604-986-7111 19Home Owner Grant, 1-888-355-2700 14Home Rehabilitation Services, 604-986-7111 20Home Repair Services, 604-529-1100 26Home & Community Health Services, 604-986-7111 10, 16Hot Meals in the Community 32Housing for Seniors 25

IICBC Driver Discount, 604-661-2800 12Identifi cation Bracelets 37Immunization 20Income Tax Clinics, 604-985-7138 13Indigent Burial Services, 604-660-1156 12Information North Shore, 604-985-7138 29Inglewood Care Centre, 604-922-9394 18

JJohn Braithwaite Community Centre, 604-982-8300 32, 43

KKaren Magnussen Recreation Centre 39Keep Well Programs, 604-988-7115 ext.27 38, 43Kiwanis Care Centre, 604-924-8300 18Kiwanis Carneby Place, 604-984-9166 25Kiwanis Court, 604-926-0102 25Kiwanis Lynn Manor, 604-984-9166 25Kiwanis Manor, 604-926-0102 26Kiwanis Seniors Housing, 604-926-0102 26Kiwanis St. Andrews, 604-984-9166 25Kiwanis Towers, 604-984-9166 25Klahanee Park, 604-433-2218 26

LLawyer Referral Service, 604-687-3221 36Legal Aid — North & West Vancouver 36Legal Aid — Provincial Call Centre, 1-866-577-2525 36Legal Services 35Libby Lodge, 604-433-2218 26Libraries 39Lions Gate Hospital, 604-988-3131 10, 16Lions Manor, 604-929-9499 25Lions Plaza, 604-929-9499 25

Lionsview Seniors Planning Society, 604-985-3852 29Living Systems Counselling, 604-926-5496 23Living Will 36Lonsdale & 17th Medical Clinic, 604-983-0054 14Lonsdale & 19th Medical Clinic, 604-987-3347 14Low-Cost Housing 26Lower Lonsdale Community Policing Centre, 604-969-7464 34Lower Lonsdale Medical Clinic, 604-980-2128 14Lynn Valley Care Centre, 604-988-4184 18Lynn Valley Legion, 604-987-2050 40Lynn Valley Medical & Travel Clinic, 604-988-5389 14Lynn Valley Seniors Association (Mollie Nye House), 604-987-5820 40, 43

MManor House, 604-451-6670 25Margaret Fulton Adult Day Centre, 604-904-3550 17Marketplace IGA, N. Van., 604-985-4431 33Marketplace IGA, W. Van., 604-913-3056 33Meals at Home 32Meals on Wheels, 604-922-3414 32,43Medical Clinics 14Medical Equipment and Supplies 24Medical Services Plan (MSP), 604-683-7151 10, 14Mental Health Team (Older Adult), 604-904-6200 20Mount Seaview, 604-433-2218 25Mount Seymour Medical Clinic, 604-904-7712 14Municipal Halls 10

NNidus Personal Planning Resource Centre, 604-408-7414 36North Shore Community Resources, 604-985-7138 29, 34, 36North Shore Connexions — The Summit, 604-904-0842 38North Shore Disability Resource Centre, 604-985-5371 22North Shore Hospice, 604-904-6178 20North Shore Multicultural Society, 604-988-2931 38North Shore Neighbourhood House, 604-987-8138 40, 43North Shore Palliative & Supportive Care Program, 604-988-3131 ext. 4701 23North Shore Schizophrenia Society, 604-926-0856 22North Shore Seniors Peer Support, 604-982-8333 43North Shore Stroke Recovery Centre, 778-340-5803 22, 43North Shore Volunteers for Seniors, 604-922-1575 33, 37, 40, 43North Shore Women’s Centre, 604-984-6009 29, 36North Shore Women’s Crisis Line (24hr.), 604-987-3374 35North Vancouver City Library, 604-998-3460 39North Vancouver District Public Library, 604-990-5800 39North Vancouver Legion, 604-985-1115 40North Vancouver Recreation Commission, 604-987-7529 39Nutrition Counselling, 604-984-5752 ext. 3 32

OOASIS Program, 604-904-6177 20Ocean Walk Medical Clinic, 604-925-1884 14Offi ce of the Public Guardian and Trustee, 604-775-1007 37Old Age Security (OAS), 1-800-277-9914 11Older Adult Mental Health Team, 604-904-6200 20Osteoporosis Society of Canada, 1-800-463-6842 22

INDEX cont.

B46

PPalliative Care Program (LGH), 604-984-3743 16Park & Tilford Medical Centre, 604-983-2442 14Park Royal Medical Clinic, 604-922-7390 14Park Royal Village Medical Centre, 604-922-7372 14Parkgate Community Centre, 604-983-6350 32, 39, 40, 43Parking Permit for People with Disabilities (SPARC), 604-718-7744 41Parkinson’s Society, 604-662-3240 22Passport Canada, 1-800-567-6868 10Patient Information (LGH), 604-988-3131 16Pemberton & Marine Medical Clinic, 604-986-0677 14Pharmacare, 604-683-7151 15Poison Control, 604-682-5050 10Police Emergency Number, 911 10Police, North Vancouver, 604-985-1311 10, 35Police, West Vancouver, 604.925-7300 10, 35Post Offi ce (Canada Post), 1-866-607-6301 10Power of Attorney 37Power Outage / Repair Lines, 1-888-769-3766 10Property Tax Deferment, 604-660-2421 13Public Guardian and Trustee, 604-775-1007 37

QQuay View Housing, 604-984-9321 25Queensdale Market, 604-987-6644 33

RRecreation Centres 39Rehabilitative Services (Home), 604-986-7111 20Rehabilitative Services (LGH), 604-984-5809 16Residential Care Facilities 18Residential Tenancy Branch, 604-660-1020 26Respite Program, 604-986-7111 20Ron Andrews Recreation Centre 39Routes to Learning Canada, 1-866-745-1690 38Royal Canadian Legion 40

SSalvation Army: Frozen Meals, 604-988-7225 32Schizophrenia Society, 604-926-0856 22Senior Citizen’s Repair Service, 604-529-1100 26Seniors’ Activity Centre, 604-925-7280 40Seniors at Housing Risk Outreach Program, 604-723-9404 26Seniors’ Centres / Outreach 40Seniors’ Discounts 33Seniors Distress Line 604-872-1234 10Seniors’ Go Bus, North Vancouver, 778-230-1852 41Seniors’ Hub, 604-988-7115 24, 33, 37, 38, 40, 42, 43Seniors’ Legal Advice and Referral Clinic, 604-980-2474 37Seniors Not Receiving Old Age Security, 1-866-866-0800 13Seniors’ One-Stop Info Line, 604-983-3303 7Seniors Peer Support, 604-982-8333 24Seniors Services Society, 604-520-6621 27Seniors Shuttle Bus, West Vancouver, 604-925-7280 41Seniors’ Supplement, 1-866-866-0800, ext. 2 12Service BC, 604-660-2421 10, 29Service Canada, 1-800-622-6232 29

Shelter Aid for Elderly Renters (SAFER), 604-433-2218 13, 27Shop-by-phone 32Shopping 4 Neighbours, 604-990-9026 33Shopping Discounts 33Shopping Programs 33Silver Harbour Seniors’ Activity Centre, 604-980-2474 32, 37, 40, 43Silver Lynn Apartments, 604-904-4400 25Simon Fraser University - Seniors Program, 778-782-8000 39Smoke Alarm Program 27Social Work (LGH), 604-984-5810 16Special Services (West Van), 604-925-7281 37, 42, 43St. Andrews Place, 604-433-2218 25St. Andrews United Church, 604-985-0408 33St. John Ambulance First Call Medical Alert Program, 604-321-2651 37Stroke Recovery Centre, 778-340-5803 22, 43Subsidized Seniors’ Housing 25Suicide/Crisis Line, 604-872-3311 10Sunnyside Manor, 604-433-2218 26Sunrise of Lynn Valley, 604-904-1226 18Supportive Housing 27

T24 Hour Women’s Support Line, 604-987-3374 10Taxi Saver Coupons, 778-452-2860 42Telefriend Programs 37Telus, 604-310-2255 10Telus Relay Service Assistance, 1-800-855-0511 24Tenant Information Line (TRAC), 604-255-0546 27Thrifty Foods Sendial Program, 1-800-667-8280 33Translink, 604-953-3333 10, 42Twin Towers, 604-433-2218 28

UUBC Law Students’ Legal Advice Program, 604-822-5791 37

VVancouver Coastal Health 16, 43Veterans Affairs Canada, 1-866-522-2122 12VIA Rail, 1-888-842-7245 42Victim Services 10Volunteer Drivers 42Volunteer North Shore, 604-985-7138 43Volunteer Opportunities 43

WWater / Sewer Emergencies 10West Community Health Centre, 604-904-6200 18West Vancouver Adult Day Centre, 604-904-6231 17West Vancouver Aquatic Centre, 604-925-7210 39West Vancouver Arena, 604-925-7250 39West Vancouver Blue Bus, 604-985-7777 ext. 2 42West Vancouver Care Centre, 604-925-1247 18West Vancouver Community Centre, 604-925-7280 40West Vancouver Legion, 604-922-1920 40West Vancouver Memorial Library, 604-925-7437 39West Vancouver Seniors’ Activity Centre, 604-925-7280 32, 40, 43Western Institute for the Deaf and Hard of Hearing, 604-736-7391 24William Griffi n Recreation Centre 39

INDEX cont.

B47

Complimentary lunch

Complimentary dinner

Working together toovercome ageism.Visit AgeIsMore.com

Choice – it’s what living at a Reveraretirement community is all about.

That’s why, Revera – Hollyburn House wouldlike to invite you and a guest for your choice of acomplimentary lunch or dinner and tour. Take theopportunity to learn about the independentliving, assisted living and care options availableand speak with residents about what it’s like tolive at Hollyburn House. See why they tell us they“should have done this years ago.”

Hollyburn House2095 Marine DrWest Vancouver604-922-7616reveraliving.com

B48

Home Support Services for Vancouver’s North Shore

604.986.6796 • www.royaltyhomecare.ca

ROYALTYH O M E C A R E

YALT

Whatever your needs Royalty Home Care is able to help.

Assisted Livingin the

Safety and Comfort of HomeRoyalty Home Care provides services to enable seniors, who may have health or

safety issues, to be able to continue living independently.Our experience has shown that most seniors are happier, stay healthier

and are more connected, if circumstances allow them to remain in their own homes.

Royalty Home Care – helping you live independently.

2015 north shore seniors directory

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