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FCS-21236-15

EMERGENCY RESPONSE GUIDE

C-MAX HYBRIDC-MAX ENERGI

2015

FCS-21236-14 2015 C-Max Hybrid/Energi Emergency Response Guide

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Table of Contents

FOREWORD ..................................................................................................

VIN Layout .............................................................................................Page 4

HYBRID VEHICLE IDENTIFICATION ............................................................ Page 3

HIGH-VOLTAGE ELECTRICAL DISCONNECT FEATURES ........................ Page 5

HIGH-VOLTAGE WARNING DECALS ........................................................... Page 6

HYBRID COMPONENT LOCATION AND IDENTIFICATION ........................ Page 7-9

HIGH-VOLTAGE SERVICE DISCONNECT.................................................... Page 13

HIGH-VOLTAGE BATTERY PACK ................................................................ Pages 14-15

Follow Existing Training and Incident Commander Direction .........Page 16APPROACHING A DAMAGED HIGH-VOLTAGE VEHICLE ......................... Page 16

Approaching a Damaged Vehicle ........................................................Page 17If The High-Voltage Battery Case Has Been Ruptured ......................Page 18Moving Damaged Vehicles - Wrecker Drivers ....................................Page 18Special Note To Salvage Yards ...........................................................Page 18High Voltage System - Do Not Cut Zones ..........................................Page 19

DAMAGED VEHICLE GUIDANCE FOR FORD MOTOR COMPANY ELECTRIC AND HYBRID-ELECTRIC VEHICLES EQUIPPED WITH HIGH VOLTAGE BATTERIES ........................................................................ Pages 20-21

ENERGI COMPONENT LOCATION AND IDENTIFICATION ........................ Pages 10-12

Fusion Hybrid .......................................................................................Page 13Fusion Energi ........................................................................................Page 14


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FOREWORD The emergency response procedures for the C-Max Hybrid and C-Max Energi vehicles are similar to those for traditional gasoline-powered vehicles with the addition of spe-cial considerations for the high-voltage electric system components.

The C-Max Hybrid and C-Max Energi vehicles use a conventional gasoline engine in addition to an electric motor to power the vehicle.

• Gasolineisstoredinatraditionalfueltank.

• Electricityisstoredinahigh-voltagebatterypack.

The combination of a gasoline engine and electric motor provides for improved performance (2.0L with a 4-cylinder engine and electric motor), reduced emissions and improved fuel economy. The C-Max Hybrid high-voltage systems are self-contained, never needing to be plugged into an electrical outlet for recharging. The system in-corporates a generator that recharges the high-voltage battery during cruising and braking.TheC-MaxEnergi’shigh-voltagesystemcanbepluggedintoanelectricoutletforrechargingtooptimizethevehicle’sextendedelectricalrange.Thesystemalsoincorporates a generator that recharges the high-voltage battery during cruising and braking.

The information in this guide will allow response to emergencies involving the C-Max Hybrid and C-Max Energi vehicles to be as safe as non-hybrid vehicles.

The C-Max Hybrid and C-Max Energi vehicles have been designed with many safety features for your protection. These features help provide safe access to the vehicle undervariousconditions;however,whenapproachingahigh-voltagevehicleinafire,rescue or recovery situation, always follow one industry standard rule:

ALWAYS ASSUME THE VEHICLE’S HIGH-VOLTAGE SYSTEM IS POWERED UP !


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HYBRID VEHICLE IDENTIFICATION

• TheC-MaxHybridvehiclescaneasilybeidentifiedbytheHybridbadges located on the left and right front doors. There is a Hybrid nameplate ontherighthandsideofthetrunklidthatalsoincludesthegreen leaf/blue highway Hybrid icon.

• TheC-MaxEnergivehiclescaneasilybeidentifiedbytheEnergibadges located on the left and right front doors. There is an Energi nameplate on thelefthandsideofthetrunklidthatalsoincludesthegreen leaf/blue highway Hybrid icon.

Hybrid name-plate and icon ontrunklid.

Hybrid/Energi nameplate with Hybrid icon on front doors.


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C-Max Hybrid FWD

VEHICLE

• The5th,6thand7thdigitsoftheVehicleIdentificationNumber(VIN) identify the Hybrid vehicle line.

VIN POSITIONS 5, 6 and 7

P5A

P5B

Hybrid5-door,SE

Hybrid5-door,SEL

• TheC-Maxvehiclehasauniqueengineappearancecoverwitha raisedHYBRIDicononit.

NOTE: C-Max Hybrid shown, C-Max Energi similar.

UniqueHybridengineappearancecover with raised lettering and icon

P5C Energi5-door,SEL(plug-in)

3 F A D P5A30AR100001


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WARNING: ELECTRIC VEHICLES DAMAGED BY A CRASH MAY HAVE COMPROMISED HIGH-VOLTAGE SAFETY SYSTEMS AND PRESENT A POTENTIAL HIGH-VOLTAGE (HV) ELECTRICAL SHOCK HAZARD. ExERCISE CAUTION AND WEAR APPROPRIATE PERSONAL PROTECTIVE EQUIPMENT (PPE) SAFETY GEAR, INCLUDING HIGH-VOLTAGE SAFETY GLOVES AND BOOTS. REMOVE ALL METALLIC jEWELRY, INCLUDING WATCH-ES AND RINGS. ISOLATE THE HIGH-VOLTAGE SYSTEM AS DIRECTED BY THE FORD EMERGENCY RESPONSE GUIDE FOR THE VEHICLE. FAILURE TO FOLLOW THESE IN-STRUCTIONS MAY RESULT IN SERIOUS PERSONAL INjURY OR DEATH.

HIGH-VOLTAGE ELECTRICAL DISCONNECT FEATURES

The following are certain features that have been incorporated into the C-Max Hybrid and C-Max Energi vehicles that allow for either simple or automatic shut off of the high-voltage electrical systems.

• High-VoltageFuse—Intheeventofahigh-voltageshortcircuit,the high-voltage fuse opens, disabling the high-voltage system.

• High-VoltageInterlockCircuit—Wheneverahigh-voltageconnector isdisconnected,thehigh-voltageinterlockcircuitopensanddisables the high-voltage system.

• IgnitionKey/ButtonintheOFFPosition—Anytimetheignitionisin theOFFposition,thehigh-voltagesystemisdisabled.

NOTE: If the vehicle is equipped with remote start, high-voltage may be present in the system if the ignition is off.

NOTE: ENERGI vehicles when plugged in for charging may have high- voltage present in the system if the ignition is off.

• High-VoltageServiceDisconnect—Wheneverthehigh-voltage service disconnect (located behind the rear seat fold) is removed, the high-voltage system is disabled. For additional information, refer to page13inthismanual.

• ThermalSensors—Intheeventthebatteryisexposedtoextremelyhot ambient conditions and/or is being driven aggressively with compromised cooling, power limits will be employed to prevent overheating. However, if the battery is in use and become too hot, contacts will openandthevehiclewillshutdown.Insomeinstances,iftheignition keyisleftintheONposition,thiscouldcausethehigh-voltagebattery temperaturetoexceed60°C(140°F):ifthistemperatureisreached,the thermal sensors located near the high-voltage battery automatically disable the high-voltage battery.


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HIGH-VOLTAGE WARNING DECALS

• OnHybridvehicles,WARNINGdecalsarelocatedoncomponentsinthe high-voltagesystemthroughoutthevehicle.Seetheexamplebelow.


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The following illustration provides the location, description and basic function of the Hy-brid system components.

NOTE:Allhigh-voltagewiresandharnessesarewrappedinorangeinsulation.

HYBRID COMPONENT LOCATION AND IDENTIFICATION

8

7

5

4

6

1

3

2


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HYBRID COMPONENT LOCATION AND IDENTIFICATION - CONTINUED

COMPONENT LOCATION / DESCRIPTION FUNCTION1 High-voltagebattery approximately 300- (VoltsDC)

• Locatedinthetrunkarea, behind the rear seat.• Sealedlithiumbattery.

Provides high-voltage storage forthevehicle’selectricmotor.

5 Electronically Controlled Continuously VariableTransaxle (ECVT)

•Transverse-mounteddesign• Containsthetractionmotor, generator motor and hybrid electronics.

Provides rotational force to the wheels for vehicle propulsion and transmits rotational force to the engine’sgeneratortorechargebatteries.

6 ElectricA/C compressor

•Locatedinfrontofthe engine. • Ithasanorangehigh- voltage wire attached to it.

ProvideselectricA/Coperation; replacesthebeltdrivenA/Ccom-pressor.

3 High-voltage service disconnect

• Locatedbehindtherear seatbackonthedriverside. •Orangerectanglewitha molded plastic handle, about 100mm(4in)inlength.

Provides means to disconnect the high-voltage battery for safely servicing vehicle.

2 12-Voltbattery (hidden from graphic)

• Locatedinthetrunk.

• Typicalautomotive6-cell lead/acid design.

Provides 12-voltsforvehicleaccessories.ReceivescurrentfromtheDC/DCconverter(PIAto the high-voltage battery) via a pre-fuse box in the engine com-partmentwhichrunstothe12Vpositive post.

4 High-voltage wiring Provides the physical connection between the high-voltage battery andthevehicle’shigh-voltage equipment.

• Allhigh-voltagewiringhas orange-colored insulation.

• Runsalongthevehicle’s floorpanfromthehigh- voltage battery to the Hybrid Powertrain Control Module (HPCM).TheelectricAC compressor connects directly to the HPCM. Separateconnectionsfrom the HPCM are made to the Electronically Controlled ContinuouslyVariable Transaxle(ECVT).


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HYBRID COMPONENT LOCATION AND IDENTIFICATION - CONTINUED

COMPONENT LOCATION / DESCRIPTION FUNCTION7 Electricwater pump

•Locatedinlowerfrontofthe engine. • Itisanelectric12-voltpump.

Provides water pump operation for theengine’scoolingsystem.Re-places the belt driven water pump.

8 Transmission Control Module (TCM)

•Located in front of the engine

Provides rotational force during ElectricalDriveModes.Gener-ates electricity for recharging the high-voltage battery.

•Containscontrolling electronics for managing propulsion.

•AlsoreferredtoastheHybrid Powertrain Control Module (HPCM).


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The following illustration provides the location, description and basic function of the C-MaxEnergi’ssystemcomponents.

NOTE:Allhigh-voltagewiresandharnessesarewrappedinorangeinsulation.

ENERGI COMPONENT LOCATION AND IDENTIFICATION

9

7

5 4

8

11

1

10

2

3

6


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ENERGI COMPONENT LOCATION AND IDENTIFICATION - CONTINUED

COMPONENT LOCATION / DESCRIPTION FUNCTION

3 High-voltage battery Approximately300- VoltsDC • Sealedlithiumbattery.

Provides high-voltage storage forthevehicle’selectricmotor.

1 High-voltage service disconnect

• Orangerectanglewitha molded plastic handle, about 100mm(4in)inlength.

Provides means to disconnect high-voltage battery for safely servicing the vehicle.

4 High-voltage wiring Provides physical connection between high-voltage battery andvehicle’shigh-voltage equipment.

• Locatedbehindtherear seatbackonthe passenger side.

• Allhigh-voltagewiringhas orange insulation.

6 Chargingport •Locatedonthedriverside fender.Itconnectstothe high-voltage wiring in the engine compartment.

2 12-Voltbattery (hidden from graphic)

• Locatedinthetrunkarea.

• Typicalautomotive6-cell lead/acid design.

Provides 12-voltsforvehicleaccessories.ReceivescurrentfromtheDC/DCconverter(PIAto the high-voltage battery) via a pre-fuse box in the engine com-partmentwhichrunstothe12Vpositive post.

Provides110Vchargingoptiontothe high-voltage battery when the vehicle is not in operation.

5 110Vconvenience cord

•Locatedunderthefrontdriver side seat.

Provides110Vor220VchargingoptionsfromaLevelIIchargingstation to the high-voltage battery when the vehicle is not in opera-tion.• Ithasanorangehigh-

voltage wire attached to it usinganinterlockconnector.

• Runsalongthevehicle’s floorpanfromthehigh- voltage battery to the Hybrid Powertrain Control Module (HPCM).TheACcompres- sor connects directly to the HPCM.Separateconnec- tions from the HPCM are made to the Electronically Controlled Continuously VariableTransaxle(ECVT). The PTC heater connects directly to the high-voltage wiring on the passenger side in the engine compartment. High- volt age wiring also connects to the charge port.

• Locatedinthetrunkarea, behind the rear seat.


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ENERGI COMPONENT LOCATION AND IDENTIFICATION - CONTINUED

COMPONENT LOCATION / DESCRIPTION FUNCTION

11 Transmission Control Module (TCM)

•Locatedinfrontoftheengine.

Provides rotational force during ElectricalDriveModes.Gener-ates electricity for recharging the high-voltage battery.

•Containscontrolling electronics for managing propulsion.

10Electric heater •Locatedintheengine compartment on the passenger side.

Provides passenger compart-ment with heat without the need to turn the engine on.

9 Electric water pump

•Locatedinlowerfrontofthe engine. •Itisanelectric12-voltpump.

Provides water pump operation fortheengine’scoolingsystem.Replacesthebeltdrivenwaterpump.

7 Electronically Controlled Continuously VariableTransaxle (ECVT)

•Transverse-mounteddesign. •Containsthetractionmotor, generator motor and connects to the Hybrid Powertrain Control Module (HPCM) which operates the motor controls.

Provides rotational force to the wheels for vehicle propulsion and transmits rotational force to the engine’sgeneratortorechargebatteries.

8 ElectricA/C compressor

•Locatedinfrontofthe engine. •Ithasanorangehigh-voltage wire attached to it.

ProvideselectricA/Coperation; replacesthebeltdrivenA/Ccom-pressor.

•AlsoreferredtoastheHybrid Powertrain Control Module. (HPCM)


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HIGH-VOLTAGE SERVICE DISCONNECT - C-Max Hybrid

*

ROTATE THE LEVER TO HORIZONTAL.

PULL LEVER HANDLE OUTWARD TO DISENGAGE INTERLOCK.

REMOVAL INSTRUCTIONS

REMOVE THE HIGH-VOLTAGE SERVICE DISCONNECT.

NOTE: The Hybrid high-voltage servicedisconnect is located behind the rear seatback on the driver side. Fold the rear seatback down and remove the cover to access.

2015 C-MAX HYBRID VEHICLES ONLY

1

2

3

1

2

3

4

PULL THE LEVEL POSITION ASSURANCE(LPA) TAB TOWARD FRONT OF VEHICLE TO REMOVE.

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ALL 2015 C-MAXHYBRID VEHICLES

NOTE: Ifpossible,releaseandremovethehigh-voltageservicedisconnect.


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HIGH-VOLTAGE SERVICE DISCONNECT - C-Max ENERGINOTE: Ifpossible,releaseandremovethehigh-voltageservicedisconnect.

HIGH-VOLTAGE BATTERY PACK

WARNING: ELECTRIC VEHICLES DAMAGED BY A CRASH MAY HAVE COMPROMISED HIGH-VOLTAGE SAFETY SYSTEMS AND PRESENT A POTENTIAL HIGH-VOLTAGE ELECTRICAL SHOCK HAZARD. ExERCISE CAUTION AND WEAR APPROPRIATE PERSON-AL PROTECTIVE EQUIPMENT (PPE) SAFETY GEAR, INCLUDING HIGH-VOLTAGE SAFETY GLOVES AND BOOTS. REMOVE ALL METALLIC jEWELRY, INCLUDING WATCHES AND RINGS. ISOLATE THE HIGH-VOLTAGE SYSTEM AS DIRECTED BY THE FORD EMERGENCY RESPONSE GUIDE FOR THE VEHICLE. FAILURE TO FOLLOW THESE INSTRUCTIONS MAY RESULT IN SERIOUS PERSONAL INjURY OR DEATH.

ROTATE THE LEVER TO HORIZONTAL.

PULL LEVER HANDLE OUTWARD TO DISENGAGE INTERLOCK.

REMOVAL INSTRUCTIONS

NOTE: The Energi high-voltage servicedisconnect is located behind the rear seatback on the passenger side. Fold the rear seatback down and remove the cover to access.

ALL 2015 C-MAXENERGI VEHICLES

1

2015 C-MAX ENERGI VEHICLES ONLY

2

3

4

1

2

3

4 REMOVE THE HIGH-VOLTAGE SERVICEDISCONNECT.

PULL LEVER POSITION ASSURANCE (LPA)TAB TOWARD FRONT OF VEHICLE TO REMOVE.


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HIGH-VOLTAGE BATTERY PACK - CONTINUED

•Donotcutthehigh-voltagebatterycase.Donotpenetratethe batteries or case in any way.

•Thehigh-voltagebatteryislocatedintheforwardportionoftheluggage compartment.Thehigh-voltagebatteryliesflatjustbehindtherearseatback under the luggage compartment cargo cover.

•Removingthehigh-voltageservicedisconnectwilldisconnectthehigh-voltagefromthevehicle.Thebatterypackwillremainliveanddangerous.

•Thetotalvoltageofthebatterypackisapproximately300voltsDC.

•Thebatterycellscontainabaseelectrolyte,consistingoflithium hexafluorophosphateandorganicsolventsasthedominantactiveingredient, thatisabsorbedinspecialpolymericfilm.Theelectrolytewillnotleakfrom the battery under most conditions. However, if the battery is crushed, it is possibleforasmallamountofelectrolytetoleak.

NOTICE:Observethefollowingwhenworkingwithadamagedbattery:

•Ifpossible,isolateandavoidcontactwithhigh-voltagevehiclecomponents.If contact with the high-voltage system cannot be avoided, Personal Protective Equipment(PPE)suchassplashshieldorsafetygoggles,gloves(latex, rubberorNitrile),anapronorovercoat,andrubberbootsarerequiredwhen handlingdamagedbatteries.Exposuretoelectrolytecouldcauseskinand/or eyeirritation/burns.Ifexposed,rinsewithlargeamountsofwaterfor 10-15minutes.

•Ifthebatteryisexposedtointenseheat(orotherabusiveconditions),itis possiblethatflammablegasesandliquid(electrolyte)havebeenreleased from the cells. The gases include combustible hydrocarbons such as methane, toxic gases such as carbon monoxide, and very small amounts ofeye/skin/lungirritantssuchashydrofluoricacid.Appropriateprecautions shouldbetakentomakesuretheareaisproperlyventilatedsuchasopen ingthevehicle’swindowsordoors.FirstrespondersshouldwearPersonal ProtectiveEquipment(PPE)andself-containedbreathingapparatustosafe guardagainstthermal,electrical,respiratoryandskin/eyehazards.

WARNING: FIRES IN CRASH-DAMAGED ELECTRIC VEHICLES MAY EMIT TOxIC OR COMBUSTIBLE GASSES. SMALL AMOUNTS OF EYE, SKIN OR LUNG IRRITANTS MAY BE PRESENT. WEAR PERSONAL PROTECTIVE EQUIPMENT (PPE) AND SELF-CONTAINED BREATHING APPARATUS WHEN WORKING IN CLOSE PROxIMITY OR IN A CONFINED AREA, SUCH AS A TUNNEL OR GARAGE. VENTILATE THE VEHICLE INTERIOR BY OPENING VEHICLE WINDOWS OR DOORS. VENTILATE THE WORKING AREA. FAILURE TO FOLLOW THIS INSTRUCTION MAY RESULT IN SERIOUS PERSONAL INjURY OR DEATH.


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APPROACHING A DAMAGED HIGH-VOLTAGE VEHICLE

WARNING: ELECTRIC VEHICLES DAMAGED BY A CRASH MAY HAVE COMPROMISED HIGH-VOLTAGE SAFETY SYSTEMS AND PRESENT A POTENTIAL HIGH-VOLTAGE ELECTRICAL SHOCK HAZARD. ExERCISE CAUTION AND WEAR APPROPRIATE PERSONAL PROTECTIVE EQUIPMENT (PPE) SAFETY GEAR, INCLUDING HIGH-VOLTAGE SAFETY GLOVES AND BOOTS. REMOVE ALL METALLIC jEWELRY, INCLUDING WATCHES AND RINGS. ISOLATE THE HIGH-VOLTAGE SYSTEM AS DIRECTED BY THE FORD EMERGENCY RESPONSE GUIDE FOR THE VEHICLE. FAILURE TO FOLLOW THESE INSTRUCTIONS MAY RESULT IN SERIOUS PERSONAL INjURY OR DEATH.

WARNING: DAMAGED ELECTRIC VEHICLES SUBMERGED IN WATER PRESENT A POTENTIAL HIGH-VOLTAGE ELECTRICAL SHOCK HAZARD. ExERCISE CAUTION AND WEAR APPROPRIATE PERSONAL PROTECTIVE EQUIPMENT (PPE) SAFETY GEAR, INCLUDING HIGH-VOLTAGE SAFETY GLOVES AND BOOTS. REMOVE ALL METALLIC jEWELRY, INCLUDING WATCHES AND RINGS. DO NOT ATTEMPT TO ExTRACT THE VEHICLE UNTIL THE HIGH-VOLTAGE BATTERY HAS DISCHARGED AS INDICATED BY THE ABSENCE OF BUBBLING OR FIZZING. FAILURE TO FOLLOW THESE INSTRUCTIONS MAY RESULT IN SERIOUS PERSONAL INjURY OR DEATH.

1. FOLLOW ExISTING TRAINING AND INCIDENT COMMANDER DIRECTION

•EmergencyrespondersshoulduseLARGE amountsofwateriffireis presentorsuspectedand,keepinginmindthatfirecanoccurfora considerable period after the crash, should proceed accordingly.

• Thisguideprovidesonlysupplementalinformationasitpertainstothe C-Max and C-Max Energi vehicles. The same rules apply when approaching anypotentialhigh-voltagesituation.Alwaysfollowyourhigh-voltagesafety training.Someprecautionstotakeinahigh-voltagesituationinclude:

— Removealljewelry:Watches,necklacesandearrings.Removeany metalobjectsthatareconductorsofelectricity.

— WearthenecessaryPPEs:High-voltagerubbergloves,face shield, insulated boots, protective raincoat and apron.

• Bringthefollowingequipment:

— ClassABCpowder-typefireextinguisher.

— Anon-conductiveobject,about5ft(1.5m)long.Thiscanbeusedtosafely push someone away from the vehicle if they accidentally come in contact with high-voltage.


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APPROACHING A DAMAGED HIGH-VOLTAGE VEHICLE - CONTINUED

2. APPROACHING A DAMAGED VEHICLE

• Disablethehigh-voltageelectricalsystemusingasmanyofthefollowing steps as possible:

— Securethevehicle:PlacetheshiftleverintothePARKposition. PlacetheignitionintheOFFpositiontodisconnectthehigh-voltage system.Blockthewheels,ifnecessary.

— Ifpossible,removethehigh-voltageservicedisconnect(s).For additional information, refer to the high-voltage service disconnect procedureinthisguide.Iftheservicedisconnectscannotberemoved, avoid the high-voltage system components and wear all appropriate PPE as outlined in this guide.

• Ifthevehicleisonfire,useaClassABCpowder-typeextinguishertocontain andsmothertheflames.Ifwaterisbeingused, LARGE amounts of water willberequiredtoextinguishtheflames.Afire-hydrantordedicatedfire hose can supply the needed amount. Water can cause some degree of arcing/shorting across the cell and/or battery terminals; it can also react with the electrolyte from the cells to generate additional combustible gas and otherbyproductssuchashydrofluoricacid.However,thecoolingand smotheringeffectsofflushingtheaffectedarticlewithlargeamountsofwater and/orotherfiresuppressionmaterialisstillbeneficialforminimizingthe severity of the event.

• Ifthevehiclehasanyexposedcables,makesuretowearhigh-voltage rubberglovesandotherappropriatePPE.Donottouchanybrokenor damaged high-voltage orange cables. Treat severed cables as if they contain high-voltage.

• Ifthevehicleissubmergedinwater,varyingdegreesofarcing/shorting withinthebatterywilltakeplace.Donottouchanyhigh-voltagecomponents or orange cables while extricating the occupant(s). Do not remove the vehicle until you are sure the high-voltage battery is completely discharged. Asubmergedhigh-voltagebatterymayproduceafizzingorbubbling reactiontothewater.Iffizzingorbubblingisobserved,thehigh-voltage batterywillbedischargedwhenthefizzingorbubblinghascompletely stopped. However, you should still treat it as if it was not discharged.


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3. IF THE HIGH-VOLTAGE BATTERY CASE HAS BEEN RUPTURED

4. MOVING DAMAGED VEHICLES — WRECKER DRIVERS

5. SPECIAL NOTE TO SALVAGE YARDS

APPROACHING A DAMAGED VEHICLE - CONTINUED

• UseafirehosetohosetheareadownwithLARGE amounts of waterjustlikeyouwouldanyotherbattery.

• Ifavehiclewithahigh-voltagebatteryistobescrapped,thehigh-voltage battery must be disposed of following all local, state/provincial and federal guidelines.

•Operatorsoftowtrucksandvehiclestoragefacilitiesshouldmakesurethe damagedvehicleiskeptinanopenareainsteadofinsideagarageorother enclosed building.

•Ratherthanattempttodischargeapropulsionbattery,anemergency responder,towtruckoperator,orstoragefacilitymanagershouldcontact the vehicle manufacturer. Ifpossible,removethehigh-voltageservicedis connect. For additional information, refer to the high voltage service disconnect procedure in this guide.

•Bealert.Thereispotentialfordelayedfirewithdamagedlithium-ion batteries.

•CallanauthorizedFordDealerorvehiclemanufacturerrepresentative,if necessary,todetermineadditionalstepsthatyoushouldtaketosafely recover or transport the vehicle.

• FollowtheguidelinesintheWreckerTowingManual.

— FrontTow:WheelLift(FWD)

— Flatbed:FWD


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APPROACHING A DAMAGED HIGH-VOLTAGE VEHICLE - CONTINUED

6. High Voltage System - Do Not Cut Zones

•Ifpossible,removethehigh-voltagebatteryservicedisconnectbefore attemptinganyextricationprocedure.Alwaysassumethehigh-voltage cabling and components are powered up.

•Ifoccupantextricationisnecessary,alwaysusecautionwhencutting near the vehicle high-voltage system components. Do not cut any of the high-voltage under vehicle or under hood cabling (all high-voltage cabling is orange in color). High-voltage cabling runs from the high-voltage batteries under the left hand side of the vehicle to the underhood compartment.Refertothediagrambelowfornocutzones.


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DAMAGED VEHICLE GUIDANCE FOR FORD MOTOR COMPANY ELECTRIC AND HYBRID-ELECTRIC VEHICLES EQUIPPED WITH HIGH-VOLTAGE BATTERIES (TOWING, RECOVERY OPERATORS AND VEHICLE STORAGE FACILITIES)

For questions contact Ford USA 1-800-392-3673 / Ford Canada 1-800-565-3673

1. In the event of damage to or fire involving an Electric Vehicle (EV) or Hybrid Electric Vehicle (HEV).

•Alwaysassumethehigh-voltagebatteryandassociatedcomponents are energized and fully charged.

•Exposedelectricalcomponents,wires,andhigh-voltagebatteriespresent potential 5ftshockhazards.

•Venting/off-gassinghigh-voltagebatteryvaporsarepotentiallytoxicand flammable.

•Physicaldamagetothevehicleorhigh-voltagebatterymayresultinimmediateordelayedreleaseoftoxicand/orflammablegasesandfire.

2. Vehicle Shutdown and High-Voltage System Disabling

Identify Vehicle

• Determine if the vehicle is an electric or hybrid-electric vehicle and if it is, advise your dispatch and all other responders that an electric or hybrid-electric vehicle is involved.

• To identify potential symptoms of a damaged high-voltage system, contact an authorizedservicecenterorvehiclemanufacturerrepresentative.Refertothe Owner’sManual,EmergencyPlacard(includedintheOwner’sManual)and/or theEmergencyResponseGuideforappropriatecontactinformation.

• Ifyoudetectleakingfluids,sparks,smoke,flames,increasedtemperature, gurgling, popping or hissing noises from the high-voltage battery compartment, ventilate the passenger area by rolling down windows or opening doors andcalling911.

• Bealert.Thereisapotentialfordelayedfirewithdamagedlithium-ionbatteries.


21

DAMAGED VEHICLE GUIDANCE FOR FORD MOTOR COMPANY ELECTRIC AND HYBRID-ELECTRIC VEHICLES EQUIPPED WITH HIGH-VOLTAGE BATTERIES (TOWING, RECOVERY OPERATORS AND VEHICLE STORAGE FACILITIES) - CONTINUED3. Recovering/Transporting Vehicle

•Callanauthorizedservicecenterorvehiclemanufacturerrepresentative, ifnecessary,todetermineadditionalstepsthatyoushouldtaketosafelyrecover or transport the vehicle.

•Alwaysapproachthevehiclefromthesidestostayoutofpotentialtravelpath.Itmaybedifficulttodetermineifthevehicleisrunningduetolackofenginenoise.

• Refertovehiclemanual/recoveryguidetolocateproperattachment/connection points and transport method.

• Avoidcontactwithorangehigh-voltagecablingandareasidentifiedas high-voltageriskbywarninglabels.

4. Storing Vehicle

• For vehicles in the United States, notify Ford Motor Company 1-800-392-3673 (then follow the prompts on the voice response menu) or an authorized Ford Dealer as soon as possible as there may be additional steps necessary to secure, discharge, handle, and/or store the HV battery and vehicle.

• For vehicles in Canada, notify Ford Motor Company 1-800-565-3673 (then follow the prompts on the voice response menu), or an authorized Ford dealer as soon as possible. There may be additional steps necessary to secure, discharge, handle and/or store the HV battery and vehicle.

• Do not store a severely damaged vehicle with a lithium-ion battery inside a structureorwithin50feetofanystructureorvehicle.

• Makesurethepassengerandcargocompartmentsremainventilated.

• Priortoplacingandwhilelocatedinstoragearea/towlot,continuetoinspect vehicleforleakingfluids,sparks,smoke,flames,gurglingorbubblingsounds fromtheHVbatteryandcall911ifanyofthesearedetected.

•Maintainclearaccesstostoredvehiclesformonitoringandemergencyresponse if needed.

Forspecificinformationandsafetypreparationregardingthehigh-voltage system, refer to WWW.MOTORCRAFTSERVICE.COM,selectquickguidesfor the appropriate vehicle emergency response guide.

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